CHAPTER-1

1.1 INTRODUCTION

An internship is any official or formal program to provide practical experience for beginners in
an occupation or profession. In other words, an internship is a work related learning experience
for individuals who wish to develop hands on work experience in a certain occupational field. It
implies a structured learning experience and coaching by a mentor. The modern concept of
internships essentially springs from the medieval apprenticeship, in which skilled laborers would
teach a young person their trade and, in exchange, that person would agree to work for the
teacher for a certain length of time.

The main difference between an apprenticeship and an internship is that internships are more
exploratory. You are not bound to work for your employer after the internship is over (although
many interns do receive job offers). If you start early enough to do a few for what career youd
like to pursue and the later ones to build your experience.

The internship program under the BBA is mainly targeted at giving the practical exposure to the
student who has acquired plenty of theoretical knowledge in the related field of the study. The
students get the opportunity to participate into the organization to learn and solve the real life
problems and develop the managerial skills they have learned. Hence, main focus of the study is
to analyze the students capability to adopt into the actual working environment. Moreover, the
internship program offers platform s to compare differences in work styles and helps individual
to combine theory with practical work experience.

BBA program of Pokhara University requires of minimum six weeks. The reason behind
including internship program in the seventh semesters is to provide the practical exposure, to
train and prepare students for managerial functions, to develop professional work habits, to
provide an understanding and identifying the problems in a real life situation, to uplift the
interpersonal and communication skills. In addition, students can use the knowledge acquired in
the previous semesters and perform efficiently in completion of the assigned tasks in the
workplaces.
This internship report has been prepared on the basis of experience of eight weeks internship in
Nepal Bank Limited. It has been prepared for the partial fulfillment of the requirement of the
BBA, Pokhara University. This report gives the information regarding the working experience in
Customer Service Department, ECC ( Electronic Cheque Clearing), and Pension Depatment in
Nepal Bank Limited. It explains the practical knowlwdge experience, learning and problems
faced in real life situation while working in these departments.

1.2 Objective of the study

Basically, reason behind doing intern in particular corporate house is to achieve the practical
knowledge of the different departments operating in an organization. Therefore, particular
objective of intern in Customer Service Department are stated as follows:

To know about the general activities performed in CSD.

To know the products and services offered by Nepal Bank Limited.
To know how to deal with customers.
To understand the account opening and closing process.
To enhance skill required for banking process.
To know what kind of software were used to handle the day-to-day transactions.
To know how theories concepts are implemented practically in day-to-day operation.

1.3 Methodology

The several method of collecting the data is known as methodology. Most of the data have been
collected through informal questionnaires from the Nepal Bank Officials.

Sources of data have been publication of NBL and some publication of Nepal Rastra Bank. The
methodology has been divided into two parts namely Primary Data and Secondary Data.

1.3.1 Primary Data: The data which is collected by the investigator or researcher by
himself/herself is known as primary data. Therefore observation, survey and questionnaires refer
to primary data. This takes much time to collect and fit exactly as per requirement for the
research.
 Firstly through observation of bank work environment.
Visit bank and practiced as intern in order to be associated with different aspects of
banks.
Meet with the banking people and had direct contact with them for relevant information
Informal discussion and interaction with the staff of the bank.

1.3.2 Secondary Data: The data which was already collected and used by someone is known as
secondary data. Secondary data has been gathered not for the immediate study but for some other
purpose. This data can be obtained from either private or public sources. Data are generated form
sources directly or indirectly. The different sources are:

Different publication of NBL. (Annual reports)

Information from the official website of NBL. www.nbl.com.np
Official website of NRB. www.nrb.org.np
Different publication from ministry of finance.
Working guideline of NBL.