A STUDY ON JOB SATISFACTION OF EMPLOYEES IN

WAYANAD MILK SULTHAN BATHERY

PROJECT REPORT

Submitted in partial fulfillment of the requirements of the Award of the

Degree of

MASTER OF BUSINESS ADMINISTRATION

Of

UNIVERSITY OF CALICUT

Submitted by

ARYA RATHISH
Reg. No.MVALMBA004
Under the Guidance of

Mr.GOURI SANKAR
Faculty member
School of Management Studies Vadakara
University of Calicut

DEPARTMENT OF COMMERCE AND MANAGEMENTSTUDIES

SCHOOL OF MANAGEMENT STUDIES
UNIVERSITY OF CALICUT
VADAKARA
CERTIFICATES
 SCHOOL OF MANAGEMENT STUDIES
UNIVERSITY OF CALICUT
VATAKARA

CERTIFICATE

This is to certify that the project report titledA STUDY ON

JOB SATISFACTION OF EMPLOYEES IN WAYANAD
MILK SULTHAN BATHERY , is a bonafide work done by
ARYA RATHISH student of 4th Semester, M.B.A, SCHOOL
OF MANAGEMENT STUDIES, UNIVERSITY OF CALICUT,
VATAKARA, has been approved for submission at S.M.S
,university of Calicut, Vatakara for partial fulfillment of the
requirement for the award of Degree of MASTER OF
BUSINESS ADMINISTRATION

Dr. A.K SARADA

Place: Co-ordinator
SMS vatakara
Date:
 SCHOOL OF MANAGEMENT STUDIES
UNIVERSITY OF CALICUT
VATAKARA

CERTIFICATE
This is to certify that the project report titled A STUDY
ON JOB SATISFACTION OF EMPLOYEES IN
WAYANAD MILK SULTHAN BATHERY ,is a bonafide
work done by ARYA RATHISH student of 4th Semester,
M.B.A, SCHOOL OF MANAGEMENT STUDIES,
UNIVERSITY OF CALICUT, VATAKARA, has been approved
for submission at S.M.S ,university of Calicut, Vatakara for
partial fulfillment of the requirement for the award of Degree of
MASTER OF BUSINESS ADMINISTRATION

Mr.GOURI SANKAR
Project guide
Place:
SMS vatakara
Date:
DECLARATION
 DECLARATION

I, Arya Rathish, 4th Semester M.B.A student of

School of Management studies, Vatakara, hereby declare that
,this Project report titled A STUDY ON JOB
SATISFACTION OF EMPLOYEES IN WAYANAD MILK
SULTHAN BATHERY is written and submitted by myself
under the guidance of Mr. GOURI SANKAR ., Faculty, SMS,
University of Calicut, Vatakara
The empirical findings in this report are based on the
data collected by myself while studying and preparing the
project

Place: ARYA RATHISH

Date:
ACKNOWLEDGEMENT
 ACKNOWLEDGEMENT
I have immensely enjoyed during this project and I feel great
pleasure at this opportunities to express my gratitude to all those
personalities without whose help and emotional support, this project
work couldnt reach its completion.

I acknowledge my sincere and profound gratitude to Dr. A.K

Sharada, course Co-ordinator, SMS, University of Calicut,Vatakara, for
providing me the necessary formal sanction required for carrying out the
study.

I am highly indebted to the Management of WAYANAD MILK

SULTHAN BATHERY, for allowing me to do project in their
organizaton. I am thankful to Mr. P VIJAYAN (Secretary) Mr. BABY
VARGEESE(President),Mr.MANI PAULOSE (Clerk), and all other
employees of who co-operated and rendered assistance and help in
fulfilling this project

I express my deep appreciation and gratitude to my project guide

Mr.Gouri Sankar (Faculty-SMS,Vatakara) for the guidance and sincere
support.

I extend my thanks to all other faculties of SMS,Vatakara,and to

my parents and friends for their encouragement and providing timely
help.

Last but not the least I thank the Almighty for the blessings
showered throughout the life.
CONTENTS
 CONTENTS

Chapter Page
Title
No. No.
INTRODUCTION 1
INDUSTRY PROFILE 3
COMPANY PROFILE 10
I OBJECTIVES OF THE STUDY 17
RESEARCH METHODOLOGY 18
SCOPE OF THE STUDY 24
LIMITATIONS OF THE STUDY 25
II REVIEW OF LITERATURE 26
DATA ANALYSIS AND INTERPRETATION 35
CHI-SQUARE ANALYSIS

CORRELATION ANALYSIS
III
WEIGHTED AVERAGE ANALYSIS

SWOT ANALYSIS

FINDINGS 74
IV SUGGESTIONS 77

V CONCLUSION 78

VI BIBLIOGRAPHY AND WEBLIOGRAPHY 79

ANNEXURE 80
 LIST OF TABLES
TABLE PAGE
CONTENT
NO: NO:

1 Age group of the respondents 36

2 Gender of the respondents 37

3 Marital status of the respondents 38

4 Educational Qualification of the respondents 39

5 Experience of the respondents 40

6 Level of satisfaction towards the present job 41

7 Motivation factor of the respondents 42

Level of satisfaction towards the physical

8 43
environment

9 Level of satisfaction towards working time 44

10 Level of satisfaction towards motivation 45

Satisfaction level towards career development

11 46
program

12 Level of satisfaction towards training program 47

13 Level of satisfaction towards present salary 48

Level of satisfaction towards the psychological

14 49
and social needs
Level of satisfaction towards the relationship
15 50
between management and worker
Level of satisfaction towards the relationship
16 51
between colleagues

17 Satisfaction level towards shift timings 52

18 Satisfaction level towards medical facilities 53

19 Satisfaction level towards recognition 54

20 Opinion about work load 55

Satisfaction level towards the performance

21 56
appraisal system

22 Opinion about grievance handling procedure 57

23 Job satisfaction & salary-Chi square-Opinions 58

24 Job satisfaction & salary-Chi square-Calculations 59

Educational Qualification & Motivation-Chi square-

25 61
Opinions

Educational Qualification & Motivation-Chi square-

26 62
Calculations

27 Job satisfaction & Colleagues-Chi square-Opinions 64

Job satisfaction & Colleagues-Chi square-

28 65
Calculations

Factors of job satisfaction- Weighted average-

29 67
Opinions

Factors of job satisfaction- Weighted average-Ranks

30 67
& weights

Factors of job satisfaction- Weighted average-

31 68
Calculations

Job satisfaction & relationship between Management

32 70
& worker-Correlation-Opinions

Job satisfaction & relationship between Management

33 70
& worker-Correlation-Calculations
 LIST OF CHARTS
TABLE
CONTENT PAGE NO:
NO:

1 Age group of the respondents 36

2 Gender of the respondents 37

3 Marital status of the respondents 38

4 Educational Qualification of the respondents 39

5 Experience of the respondents 40

6 Level of satisfaction towards the present job 41

7 Motivation factor of the respondents. 42

Level of satisfaction towards the physical

8 43
environment.

9 Level of satisfaction towards working time 44

10 Level of satisfaction towards motivation 45

Satisfaction level towards career development

11 46
program

12 Level of satisfaction towards training program 47

13 Level of satisfaction towards present salary 48

Level of satisfaction towards the psychological

14 49
and social needs
Level of satisfaction towards the relationship
15 50
between management.
Level of satisfaction towards the relationship
16 51
between colleagues.

17 Satisfaction level towards shift timings 52

18 Satisfaction level towards medical facilities 53

19 Satisfaction level towards recognition 54

20 Opinion about work load 55

Satisfaction level towards the performance

21 56
appraisal system

22 Opinion about grievance handling procedure 57

23 Result of weighted average 69

INTRODUCTION
INDUSTRY PROFILE
COMPANY PROFILE
OBJECTIVES OF THE STUDY
RESEARCH METHODOLOGY
SCOPE OF THE STUDY
LIMITATIONS OF THE STUDY
REVIEW OF LITERATURE
DATA ANALYSIS AND
INTERPRETATION
CHI SQUARE TEST
WEGHITED AVERAGE
METHOD
CORRELATION
FINDINGS
SUGGESTIONS
CONCLUSION
BIBLIOGRAPHY
AND
WEBLIOGRAPHY
ANNEXURE
CHAPTER I
CHAPTER -II
CHAPTER -III
CHAPTER IV
CHAPTER V
CHAPTER -VI
1