Microsoft Exchange Online for

Enterprises
Service Description

Published: June 28, 2011

Updated: March 22, 2012

For the latest information, please see Microsoft Office 365.

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Contents
Introduction...................................................................................................... 6

Features of Microsoft Office 365.........................................................................7

Office Desktop Setup........................................................................................................... 7
Federated Identity and Single Sign-On................................................................................8
Operating System and Software Requirements...................................................................8

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 International Availability...................................................................................................... 9
Data Center Locations......................................................................................................... 9
Localization....................................................................................................................... 10

Exchange Online Service Details.......................................................................11

Exchange Online Client Languages...................................................................................11
Exchange Online Administration Languages......................................................................11
Subscription Plans............................................................................................................. 11
Mailbox Size Limits............................................................................................................ 13
Mailbox Capacity Alerts..................................................................................................... 13

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Message Size Limits.......................................................................................................... 14
Recipient Limits................................................................................................................. 14
Message Rate Limits.......................................................................................................... 14
Other Limits....................................................................................................................... 15
Deleted Item Recovery...................................................................................................... 15
Deleted Mailbox Recovery................................................................................................. 15
Mailbox Backup................................................................................................................. 16
Service Continuity Management........................................................................................ 16

Access to Exchange Online...............................................................................17

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Microsoft Outlook............................................................................................................... 17
Outlook Web App............................................................................................................... 18
Microsoft Outlook for Mac 2011.........................................................................................20
Microsoft Office Entourage 2008 Web Services Edition......................................................20
IMAP.................................................................................................................................. 21
POP.................................................................................................................................... 21
SMTP................................................................................................................................. 21
Exchange ActiveSync (Mobile Devices).............................................................................21

Email Features and Configurations....................................................................24

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Delegate Access (Send on Behalf Permissions).................................................................24
Send As Permissions.......................................................................................................... 24
Shared Mailboxes.............................................................................................................. 24
Catch-all Mailbox............................................................................................................... 24
Inbox Rules........................................................................................................................ 25
MailTips............................................................................................................................. 25
Connected Accounts.......................................................................................................... 25

Contacts and Distribution Groups.....................................................................26

Distribution Groups............................................................................................................ 26

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Global Address List............................................................................................................ 27
Custom Address Lists........................................................................................................ 27
External Contacts.............................................................................................................. 27

Calendar Features............................................................................................28
Out-of-Office Replies.......................................................................................................... 28
Federated Calendar Sharing.............................................................................................. 28
Calendar Sharing through iCal...........................................................................................28
Conference Rooms and Resource Mailboxes......................................................................28

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
Voicemail and Fax Features..............................................................................30
Hosted Voicemail (Unified Messaging)...............................................................................30
Interoperability with On-Premises Voicemail Systems.......................................................31
Fax Interoperability............................................................................................................ 31

Security Features............................................................................................. 32
Anti-Spam and Antivirus Filtering......................................................................................32
Safe and Blocked Senders.................................................................................................32
Junk Mail and Spam Quarantine......................................................................................... 32
Use of Other Filtering Services for Inbound Email..............................................................32

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Custom Routing of Outbound Email...................................................................................33
Transport Layer Security (TLS)........................................................................................... 33
Encryption Between Clients and Exchange Online.............................................................33
Information Rights Management.......................................................................................34

Archiving and Compliance Features..................................................................36

Disclaimers........................................................................................................................ 36
Transport Rules.................................................................................................................. 36
Personal Archive................................................................................................................ 37
Journaling.......................................................................................................................... 38

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Retention Policies.............................................................................................................. 38
Legal Hold......................................................................................................................... 38
Rolling Legal Hold (Single Item Recovery).........................................................................39
Multi-Mailbox Search......................................................................................................... 39

Administration Features...................................................................................41
Microsoft Online Services Portal........................................................................................41
Exchange Control Panel..................................................................................................... 41
Forefront Online Protection for Exchange Administration Center.......................................41
Remote PowerShell............................................................................................................ 41

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Role-Based Access Control................................................................................................. 42
Message Tracking.............................................................................................................. 43
Usage Reporting................................................................................................................ 43
Auditing............................................................................................................................. 43

Application Interoperability Features................................................................44

Exchange Web Services..................................................................................................... 44
SMTP Relay........................................................................................................................ 44
Outlook Web App Web Parts..............................................................................................44
Outlook Add-Ins and Outlook MAPI....................................................................................44

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
 Exchange Server MAPI/CDO...............................................................................................45
WebDAV............................................................................................................................. 45
Lync Server 2010 or Office Communications Server 2007 R2............................................45

Other Information............................................................................................46
Public Folders.................................................................................................................... 46
Directory Synchronization.................................................................................................46
Migration and Hybrid Deployments...................................................................................46
Exporting Data from Exchange Online...............................................................................49

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically
Appendix A: Exchange Online and Exchange Server Feature Comparison............50

Introduction
Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of
Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access
to email, calendar, contacts, and tasks across PCs, the web, and mobile devices. With
Exchange Online, organizations can take advantage of sophisticated messaging capabilities
without the operational burden of on-premises server software.
This document provides information technology (IT) professionals with an overview of the
capabilities of the Exchange Online service. To obtain detailed technical information about
Exchange Online, please refer to the documentation available at http://help.outlook.com,
especially the resources found on the help page Manage Your Organization - Office 365 for
enterprises.

Features of Microsoft Office 365

Exchange Online is one of several cloud services offered by Microsoft Office 365 for
enterprises. These Internet-based services are designed to help meet the need for robust
security, 24/7 reliability, and user productivity.
Each service is designed for reliability, availability, and performance with a financially
backed service level agreement (SLA) for a guaranteed 99.9-percent scheduled uptime.
Microsoft deploys patches, security updates, and back-end upgrades, helping to eliminate
the time and effort organizations spend managing their servers.
Subscribers to Exchange Online benefit from a set of features that are common to all of the
Microsoft business-class cloud services:

Secure access: Each offering from Microsoft Office 365 is accessed through 128-bit
Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption. Anyone who
intercepts a communication sees only encrypted text.
Intrusion monitoring: Microsoft continuously monitors the Office 365 systems for
any unusual or suspicious activity. If Microsoft detects such activity, it investigates
and responds appropriately. In the unlikely event that a significant incident occurs,
the customer is notified.
Security audits: Microsoft regularly assesses the Office 365 infrastructure to ensure
that the latest antivirus signatures and required security updates are installed, and
that high-level configuration settings are in compliance with Microsoft security
policies. For details, refer to the Security and Service Continuity for Enterprises
Service Description.
High availability: Microsoft Office 365 services have a 99.9-percent scheduled
uptime. If a customers service is affected, Office 365 offers financial remedies
subject to the terms and conditions of the SLA. For details, refer to the Service Level
Agreement for Microsoft Online Services.
Service continuity: Redundant network architecture is hosted at geographically