FAQ

Power Bank 20,000mAh

The Ultimate Powerhouse for your tablets,
Q) The power bank is not working.
smartphones & USB devices
A) Ensure that Power Bank has charge. If not, charge it using
compatible USB chargers or USB port.

Q) How much charge does the power bank hold?

A) The inbuilt Li-ion battery has a capacity of 20,800 mAh,
which is good enough for 10 recharge cycles.

Thank you for purchasing this Merlin Product. Please read the instruction
manual carefully before using the product.
The documentation provided will allow you to fully enjoy all the features
this unit has to offer.
Please save this manual for future reference.

LIMITED WARRANTY

Instructions Merlin Products are covered by a limited one-year warranty

policy. If the product suffers from a manufacturing defect, the
1) To use the USB ports for charging, connect Power Bank to customer will receive a replacement if claimed within 15 days
the device that needs charging and press the power button of the purchase date. Otherwise, the product will be inspected
(located on top of the device) once. for possible repair options. The product will either be repaired
2) Power Bank has two USB ports for charging 5V/1A and and returned free of charge, or replaced. All repair services past
5V/2A. the one-year warranty period will be charged for any repairs
3) The LED display shows the amount of charge left in Power that need to be made.
Bank.
4) To use the inbuilt flashlight, quickly press the power button If the client is located outside the UAE, or is otherwise unable to
twice. personally deliver the defective product to our service center or
5) To charge Power Bank, use the included USB cable to retail outlets, he/she may send it via post at his/her own cost.
connect the device to a power source (5V/2A USB port or The repaired/replaced product will then be returned to the client
DC adapter). via courier mail at Merlins cost, as long as the warranty period
is still active.

Important: This limited warranty DOES NOT COVER normal wear

Maintenance and tear, accidents, damage during transit, misuse, abuse or
neglect. Attempting to disassemble the unit will render the
1) Do not apply excessive force when removing or attaching warranty null and void.
cables.
2) Use only specified chargers that meet the device's power
rating (5V/2A).
3) Do not store the device for long periods of time without
charging.
4) Do not pour water or other liquids on the device.

REGISTER We hope you enjoy the quality of Merlin Digital product.

NOW Please take out a few minutes to register your product at merlin-digital.com/register to avail:
Special discounts and promotions on other Merlin products
Exclusive information on new products and innovations
Reminders about product firmware downloads, updates and upgrades
Competitions and exciting giveaways

To learn more about Merlin products visit our site at: www-merlin-digital.com or
like our Facebook page on facbook.com/merlin.digital.gadgets
For enquiries and information call our toll free number 800-MERLIN (Sat-Thu, 9 am - 6 pm)
REGISTER
Contact our support staff for troubleshooting and any other enquiries relating to for exclusive
your Merlin product by sending an email at support@merlin-digital.com product releases
and your issue will be resolved within 48 hours. and future
prize drawings!

SERVICE CENTER MAP

Entrance from back side

Parking
PET

For a complete list of our worldwide locations,

ZONE
Safest Way
Super Market Al Thouraya Building Mazaya Centre

visit http://merlin-digital.com/contacts
SHEIKH ZAYED ROAD
To Abu Dhabi

Business Bay Burj Khalifa/Dubai Mall

Metro Station Metro Station
Burj Khalifa