HEATHER SANTILLI

1016 Fox Knoll Dr. SW

Rochester, MN 55902
(507) 696.9946
hsgamble@gmail.com
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SKILLS
Proven aptitude for optimization of business processes with technical solutions
Extensive Healthcare IT requirement elicitation and documentation experience
Strong background in personal computing, software troubleshooting and customer s
ervice
Sitecore System Administration
DST Health Solutions Power MHS
Mercury Quality Center
Basic knowledge of SQL

PROFESSIONAL EXPERIENCE
R/Evolution Consulting, LLC August 2015
- Present
Sr. Consultant
Successfully provided consulting services in a private clinical setting which in
cluded ICD-10 Preparedness, Testing, Implementation and On-going Support
Implemented business process improvement initiatives such as work flows, billing
systems and clinical documentation
Significantly reduced insurance claim processing time and costs resulting in a s
avings of thousands of dollars
Achieved a reduction of number of days in Accounts Receivable by over 50% of cli
ent accounts
Decreased first claim pass denial rates for over 40% of client accounts

Mayo Clinic
June 2014 August 2015
Knowledge & Delivery Center
IT Systems Analyst
Accurately documented business processes for several stakeholder groups which us
ed one (shared) content management system
Researched and documented existing business processes for legacy content managem
ent system
Successfully developed end user documentation and created UAT scripts for functi
onal usability testing and systems training
Served as the Sitecore System Administrator for multiple departments web content
within the Mayo Clinic
Consistently delivered on departmental projects under budget and on time
Managed test scripts and defect resolution via Mercury Quality Center
Mayo Clinic Health Solutions
August 2008 June 2014
Global Business Solutions
Business Analyst
Coordinated electronic system implementations and upgrades; both internally and
with external vendors for Third Party Administration payments to providers
Worked extensively on the development, implementation and testing of EDI file ex
change (835) with external vendor
Successfully implemented the use of EDI 835 Electronic Remittance Advice File f
or claims paid via Mayo Clinic Health Systems
Routinely identified, managed and resolved defects within the EDI 835 Electroni
c Remittance Advice File
Defined, developed and implemented User Acceptance Test plans and procedures
Managed UAT data as the Defect Resolution Lead via Mercury Quality Center
Served as System Administrator for in-house Dental and Vision claim processing s
oftware application
Wrote and executed SQL queries within relational database in an effort to enroll
ment data inaccuracies
Routinely performed business analysis/requirement elicitation for various projec
ts within Mayo Clinic Health Systems
Developed and served as Team Lead for end-user educational materials and trainin
g sessions for multiple claim administration systems including PowerMHS.
Served as single point of contact between technical and operational staff for va
rious team projects and external vendors

Mayo Clinic May 20

07 August 2008
Systems and Procedures
MICS Liaison II
Served as liaison between clinical and technical personnel
Lead and developed user education/training initiatives
Coordinated all software testing activities across inter-disciplinary project te
ams

EDUCATION
St. Mary s University, Rochester, MN 2007 -
2008
Awarded Master of Science, Project Management Degree
St. Mary s University, Rochester, MN
2003 2008
Awarded Master of Business Administration Degree
Rhode Island College, Providence, RI
1993 - 1998
Awarded Bachelor s Degree in Social Work

References available upon request