The Health Informatics Service

Informing Healthcare

ANNUAL
REPORT

www.this.nhs.uk
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
 We pride ourselves on ensuring
that our customers are
completely satisfied with the
service they receive.

Mandy Griffin
Director
The Health Informatics Service

MAKING IT
WORK
FOR YOU
Contents
Welcome ............................................................ 1

Senior Team Overview ...................................... 2

Our Customers 2015-16 .................................... 3

Operational Statistics ....................................... 4

MOS & Video Conferencing ............................. 5

Digital Roadmaps ............................................. 6

Electronic Patient Record ................................. 7

THIS Embraces Social Media ............................ 8

Testimonials ...................................................... 9

Finance Report .................................................. 10

FS 547579 IS 547581 ITSM 547580

WELCOME

Im delighted to once again have the opportunity to write Our refreshed Service Delivery Strategy provided a platform
the introduction to The Health Informatics Service (THIS) on which THIS could sustain, develop and improve the
Annual Report 2015/16. operational side of the business in line with customer
demands and market trends. It has enabled THIS to be
Despite the continued pressure of an extremely tough
flexible in its approach whilst delivering across a number of
and challenging environment, our business performance has
different customers and programmes. The service quality has
been something we can be extremely satisfied and proud of.
been kept high and SLAs in most cases have been exceeded
During the previous year we were unable to deliver a maintaining our integrity as an organisation. Remedy on
financial surplus to our host Calderdale and Huddersfield Demand was a significant investment and has now started
NHS Foundation Trust (CHFT). The breakeven position to contribute in terms of the efficiency, workforce and the
however did prove we had the ability to operate as a viable customers experience. As always our continued commitment
business now and in the future. The continued commitment, to customer service remains high and for yet another year
determination and support of our staff has yet again been our Net Promoter Score (NPS) firmly places us in the domain
outstanding and has contributed significantly to our overall of service excellence and has done for the past 5 years.
performance. This is a remarkable achievement.
We continue to benefit from our collaboration with X-Lab For yet another year, THIS has achieved the standards and
Limited and Heavy Energy Limited; however, the most audit criteria for three of the key ISO standards, 27001,
significant piece of partnership working has been fostered 20000 and 9001. Each of the assessments has looked for
through the development of the Electronic Patient Record positive evidence to ensure that all elements of certification
(EPR) that was successfully procured in January 2015. The and the requirements around business standards and
strength of this partnership with both Bradford Teaching operations are being effectively applied. These standards
Hospitals and Cerner has grown throughout the year which put THIS in a unique place as one of the only Informatics
can only enhance our ability in delivering a successful Services in the country to have accreditation for all three
deployment in Autumn 2016. standards.
The CHFT Modernisation Programme has seen a significant Id like to end by thanking all staff and customer
shift in the Trusts digital maturity which will underpin the organisations for their continued support and commitment
benefits realisation of the EPR. This will unlock the potential for the delivery of yet another successful year.
in the information we have about patients and help us to
deliver better care, whilst considerably reducing the effort
taken to collect data. The EPR will encourage standardised
ways of working which potentially reduces the length of
stay for our patients that will extend beyond our hospitals
allowing our community staff to access records from
wherever they are to one single source of truth. EPR will
empower staff to work more effectively so patients benefit
from improved quality and experience. Our aim is to be the
safest, most efficient and patient centred organisation in the
NHS.
It has been essential that THIS develop a robust Commercial
Strategy to enable us to capitalise quickly any opportunities Mandy Griffin
that present themselves in the market place. The Director
commitment amongst the management team to review The Health Informatics Service
Cost Improvement Programmes and develop income
opportunities has allowed the organisation to deliver
financial stability. Our Commercial Strategy in 2015/16
enabled THIS to increase its overall contract values for the
existing customer base, increase activity for the customers
THIS currently support and generate additional business/
growth through these organisations.

1
 SENIOR TEAM OVERVIEW

Chris Dunne Rob Birkett Julian Bates

Assistant Director Informatics Assistant Director Informatics Assistant Director Informatics
Service Delivery Corporate and Operations Chief Information Officer
2015/16 was another hugely successful year What a year 2015/16 has been! The The past year has certainly seen successes
for THIS, with the Service Delivery Team challenge that faced us at the start of the for the Information and Clinical
playing a significant role in the continued year was considerable but the dedication, Coding teams. The Knowledge Portal
success of the organisation during what professionalism and positive attitude of is now very much the staple diet for
was a difficult and exigent period within everyone in THIS has resulted in our most the analysts and CHFT staff to access a
the NHS. successful year yet. great deal of valuable information. We
now have a number of additional new
During 2015/16 the Service Account Continuing to deliver high quality,
models produced and existing ones
Managers continued to build strong customer focused services in an ever
refined to meet wide ranging customer
relationships with our customers focusing changing NHS landscape has and always
requirements. Recently the first model
on enhancing the customer experience will be our main focus. The continued
giving access to Electronic Staff Record
through the delivery of service excellence.national and local drive to deliver
and E-rostering information went live. The
They built closer working relationships efficiencies in the NHS means that IM&T
vision to make visible as many data sources
with the Operational Services Managers to as an enabler for transformational
as possible from one portal continues.
allow greater flexibility and versatility in
change has been high on the agenda
In 2016/17 the focus will move to using
terms of core service delivery, ensuring our
for both THIS and its customers. During
the software solution N-Printing to take
customer expectations were proactively 2015/16 we have successfully designed
information from Knowledge Portal
managed. and implemented more transformation
models and produce automatic reports.
projects than in any other year, as well as
The Teams continued focus on commercial
laying the foundations to deliver a ground The financial climate remains as difficult
development has seen the organisation
breaking Cerner EPR deployment within as ever, and members of both Information
meet the significant financial challenge
CHFT during 2016/17. and Clinical Coding have played huge roles
that was presented to them at the start
in supporting a number of CHFTs Cost
of the year, supported by a greater social The Corporate and Operational teams
Improvement Programmes (CIPs).
media presence and structured marketing have really come together during their
programme. second year under the current structure, The Clinical Coding Team has recently
as have the relationships with Service increased in strength through the
2016/17 will be a challenging yet exciting
Delivery and Information colleagues. These inception of a regular trainee coder
year for the organisation and all our
relationships are now delivering even programme. This is really starting
customers as the changing national
greater benefits across the whole broad to impact in terms of providing the
landscape within the NHS continues to
range of services that THIS offers to its capacity to increase the clinician / coder
take shape. It is extremely important,
customers. engagement required to further improve
therefore, that the Service Delivery Team
the quality of the clinical coding at CHFT.
continue to support our customers This year saw us successfully achieve all
reconfiguration agendas, ensuring IM&T three of our ISO re-certifications (9001, The Care Quality Commission CHFT
is seen as an enabler to transformational 20000 and 27001) taking us into our third inspection had very demanding
change. 3 year cycle of external industry audit. This information requirements. Information
process not only adds significant integrity staff were pivotal in the smooth running
to the services we provide, specifically of information delivery. The CHFT 5 year
around quality, security and delivery, but strategic plan currently out to public
also makes everyone proud to be part of consultation is now very much a focus for
such a professional organisation. Information teams.
2016/17 will be a year of challenges and Support to the reporting and
opportunity for THIS and its customers. data migration workstreams of the
We cant rest on a successful year, but Electronic Patient Record is going well.
instead must push to continually improve Initially maintaining current reporting
the services we offer and drive innovation functionality, we will then look to realise
in line with the needs of our customers. the benefits of richer clinical data sources.
I am confident that with all the skilled, With the knowledge, professionalism and
dedicated and professional people that dedication of the Information teams I have
are THIS, 2016/17 will be another year to every confidence of achievement working
remember. through this in partnership with Cerner
and Bradford colleagues.

2
OUR CUSTOMERS 2015 -16
CUSTOMER MAP
England
North East
1, The Newcastle Upon Tyne Hospitals
NHS FT
2, North Tees & Hartlepool NHS FT
3, South Tees Hospitals NHS FT
4, Northumbria Healthcare NHS FT
North West
1, Blackpool Teaching Hospitals
NHS FT
2, University Hospitals of
Morecambe Bay NHS FT
3, East Lancashire Hospitals NHS Trust
4, North Cumbria University
Hospitals NHS Trust
5, Lancashire Teaching Hospitals
NHS FT
6, Virgincare
7, Pennine MSK Partnership Ltd
8, NHS England Cheshire & Merseyside
9, St Helens and Knowsley Teaching
Hospitals NHS Trust
10, Bolton NHS FT
Greater Manchester
1, Central Manchester University Hospitals
NHS FT
2, Pennine Acute Hospitals NHS Trust
3, Salford Royal NHS FT
4, Stockport NHS FT
5, Tameside Hospital NHS FT
6, NHS Stockport CCG
7, University Hospital of South Manchester
NHS FT
Yorkshire
1, Calderdale & Huddersfield NHS FT
2, Calderdale Council
3, CCG Calderdale
4, CCG Calderdale GPs
5, CCG Greater Huddersfield
6, CCG Greater Huddersfield GPs
7, CCG Leeds North
8, CCG Leeds South and East
9, CCG Leeds West
10, CCG North Kirklees
11, CCG North Kirklees GPs
12, CCG Wakefield
13, CCG Wakefield GPs
14, North of England Commercial
Procurement Collaborative - Sheffield
15, National Electronic Staff Record
Programme (ESR) Sheffield
16, Health Education England - Leeds 39, NHS England Yorkshire & Humber Southern England
17, Health Education England working 40, Developing Initiatives for support in the 1, Oxford University Hospitals NHS FT
across Yorkshire and Humber community Yorkshire & Humber 2, Salisbury NHS FT
18, Kirklees Council 41, Leeds Teaching Hospitals NHS Trust 3, Great Western Hospitals NHS FT
19, Kirkwood Hospice 42, Sheffield Teaching Hospitals NHS FT 4, Hampshire Hospitals NHS FT
20, Leeds Community Healthcare 43, Doncaster and Bassetlaw 5, National Clinical Coding Academy
NHS Trust Hospitals NHS FT 6, NHS Blood and Transplant
21, Local Care Direct 44. Virgin Care 7, South West Pathology Services
22, Locala Community Partnerships 45. NHS IMAS 8, Imperial College Healthcare NHS Trust
23, NHS Leadership Academy Leeds 9, Viapath
East Midlands
24, Novus Health Wakefield 10, University Hospital Southampton NHS FT
25, Overgate Hospice
1, Care Plus Group - Lincoln
11, Surrey Pathology Services
2, Nottingham University Hospitals NHS
26, Pioneer Healthcare 12, South West Pathology Services
Trust
27, NHS Property Services 13, Health Services Laboratories
3, Sherwood Forest Hospitals NHS FT
28, Social Services
29, South West Yorkshire Partnership FT
4, University Hospitals of Leicester NHS Nationally
Trust Spire Healthcare
30, Spectrum Community Health
5, Derby Teaching Hospitals NHS FT
31, Wakefield Council Scotland
6, Chesterfield Royal Hospital NHS FT
32, West Wakefield Health and 1, NHS Lothian
Wellbeing West Midlands 2, NHS Grampian
33, West Yorkshire Audit Consortium 1, The Dudley Group NHS FT
34, Yorkshire & Humber Commissioning 2, Heart of England NHS FT
Support 3, Sandwell and West Birmingham
35, Yorkshire Health Solutions Ltd - Hospitals NHS Trust
Wakefield 4, Worcestershire Acute Hospitals NHS
36, Wakefield Hospice Trust
37, Bradford Teaching Hospitals NHS FT
38, Prince of Wales Hospice

KEY: Existing Customers

NEW Customers (2015)

1 4

2
3

34
17
2
20
9 33 7
37 2640 39 16
41
23 8
22 24 36
1 7 3 21 14
28 29 38
5 10 3 1 4 6 11 19 12 30
2 5 10 25 13 35
18 45 31 32

9 4 1 5
2 15
6 44 27
6 7 3 42

6 1
2
5 3

1
3 2

3
5 8 13
9

11

12 2
4

10 7

3
 OPERATIONAL STATISTICS 2015/16

93
CUSTOMER ORGANISATIONS
SUPPORTED

215,069 18,756
SERVICE DESK LOGGED CALLS END USERS

3,577 828TB
USED CENTRAL 3
PCS ROLLED OUT STORAGE ISO STANDARDS

180
PHYSICAL SERVERS 18,225 140,506
DEVICES SUPPORTED CODED EPISODES

262 30
VIRTUAL SERVERS 12,700
VIRUSES STOPPED VIDEO CONFERENCE
ROOMS

30 20,340
ACCESSES TO THE KNOWLEDGE PORTAL
KNOWLEDGE PORTAL MODELS

PRIMARY CARE SECONDARY CARE

520
CLINICAL USERS
41
DESKTOP USERS
1223 389
CLINICAL USERS DESKTOP USERS
TRAINED TRAINED TRAINED TRAINED

20
DEVELOPED WEBSITES

4
EFFECTIVE DIGITAL COMMUNICATION
The Health Informatics Service (THIS)
has been embracing and enhancing
communications with our colleagues
and patients alike. The industry is
going from strength to strength and we
are part of it, immersed in technology,
surrounded by iPads, smart phones,
tablets and laptops. With this in
mind THIS launched the Collaboration
initiative to get the right people at the
right time to work together, sharing
documents, chat and video. We now
have guest conferences with patients at
home and are able to edit and finalise
documentation, conference call and
much more.
MICROSOFT OFFICE SPECIALIST (MOS)
Microsoft Office Specialist (MOS) is a
globally recognised IT qualification. MOS
is the only recognised performance-based
certification that validates the skills
needed to get the most out of Microsoft
Office.
The benefits of completing the
MOS Programme are numerous and
internationally recognised:
Employees
Acquire a globally-accredited
certification
Increased competence
Increased productivity
Increased credibility
Increased job satisfaction
Employers
A comprehensive and cost-effective
way for your staff to develop their
Microsoft Office skills
Verifies the Microsoft Office skills and
abilities of your staff
Enables your staff to understand the
potential of MS Office applications
Improves productivity and efficiency of
your staff
We have 30 state of the art video
conferencing (VC) units that are
strategically placed across the two main
hospital sites of our host, Calderdale
and Huddersfield NHS Foundation
Trust (CHFT). The Multi-Disciplinary
Team meetings are now held via the VC
units enabling the most dramatic use
of Collaboration in most recent years.
This improves patient care and allows
colleagues to communicate efficiently.
Collaboration
Efficient Communication
Any Device, Any Time,
Anywhere
The Health Informatics Service (THIS) has Our experience suggests that individuals
been delivering the NHS MOST (Microsoft are usually surprised by what they
Office Skills Training) programme to local already know. It often only takes a
NHS organisations since 2008, with great little more study for them to realise
success. The programme was initially how close they are to earning their
established to increase NHS productivity MOS certification. For any further
when using Microsoft Office 2007 & 2010 information, or to see what we can do
applications and we are now the only for you or your team members, please
NHS organisation to offer MOS 2010 email: mos@this.nhs.uk
certification exams within the Yorkshire
and Humber region.
Over the last 12 months we have focused
on building on our success and have
developed a model where we are now
able to offer MOS 2010 to any Health,
Social Care, Social Enterprise, Third
Sector, or Private organisation across the
UK. We also continue to look to the
future and plan throughout this year to
add MOS 2013 to our portfolio, which
introduces cloud and web technologies
that extend the way information is
created and consumed.
5
 DIGITAL SUPPORTING
ROADMAPS CHARITIES
The NHS England Five Year Forward Roadmaps and associated Digital Maturity
View made a commitment that by Analysis.
2020 there would be fully interoperable
electronic health records to enable On 6th October 2015 The Health
health and care to be paper free at the Informatics Service (THIS), in support
point of care. Based upon the National of and in conjunction with, colleagues
Information Board report Personalised from the Calderdale, Huddersfield and
Health and Care 2020 NHS England, in Wakefield CCGs, attended a workshop
conjunction with the Health and Social facilitated by NHS England in order to start Chris Dunne and Jeannette Law
the work on Developing Local Digital presenting Lynsey Marshall with a
Care Information Centre, has developed cheque for our donation.
a number of work streams to manage Roadmaps.
delivery of this vision. This year the Forget Me Not
This is an exciting time for THIS in not
only being able to guide and influence Childrens Hospice was our charity
Clinical Commissioning Groups (CCGs)
are expected to lead, with local partners, the way forward, but also to provide the partner working in collaboration
on the development of Local Digital infrastructure to meet these challenges. with The Health Informatics Service.
As part of the legacy of Techaid we
continue to provide valuable charity
donations generated from our
recycled redundant IT hardware.
LONG SERVICE AWARDS The Charity provides a place where
Its been a merry go round When I started in the Looking back on my 25 young children and families can
of change, well every five NHS 26 years ago I never (26 now) years in the NHS, receive support and respite; where
years anyway, since Feb realised it was going to I see that they have been children and babies with life
1986 which, from a career be a career for life, Ive amazing. I never thought shortening conditions receive the
perspective, has kept it had a varied career and my journey would take right care and support. The Charity
interesting. done many jobs in those me to where I am today focuses on life enhancing experiences
years including Service in The Health Informatics where children can feel happy
My journey has taken me and relaxed using many facilities
Desk Management, Service. Leaving clinical
through Cytology, Finance and therapies available within the
3rd line server support, work behind was difficult,
and Fundholding, where I Hospice and within the family home.
Information Management, but my boss at the time
had the best time working The Charity also provides valuable
Data Standards told me the work I was
closely with a group of GP support and guidance to parents and
and Quality, Project involved in, Choose and
Practices and the closest families helping them through the
Management and Service Book amongst other
to the patient that I have difficult times.
Account Management to things, benefitted ALL
been in terms of provision
name a few. I think what patients. I now see
of patient services. I then Chris and Jeannette visited the
has kept me in the NHS is that he was right and
moved into the realm of Hospice on the 24th March to present
the varied roles that Ive that no matter how far
Information Technology a cheque for 250.00. Whilst there
had which has kept things away we think we are
and found my niche in they saw a hive of volunteers and
interesting and Ive always from direct patient care,
Programmes and Projects. fundraisers frantically sorting out the
adapted to and embraced everything we do in THIS
many Easter egg donations. Lynsey
As I received the award the the many changes contributes to that care. I
Marshall the community fundraiser
words from Owen Williams, throughout the years. was very proud to receive
said While we really appreciate
our Chief Exec, stirred my reward from the
Always in the back of every single Easter egg that is
feelings of achievement Chairman, and meet Owen
my mind is the fact that donated many of the children are
having committed nearly Williams, Chief Executive
ultimately my work, no sometimes too poorly to have these.
30 years towards Patient and other colleagues.
matter how indirectly,
Care. What brought a However, it was my It was clear that cash donations are
has had an impact on
realisation of the time I, daughter who benefitted still the most effective way to help
patient care. I had never
and many others, have the most from the gift support these brave and wonderful
met Owen Williams until
spent committed to the voucher I received! children. It was very heart-
he presented me with my
NHS was the GP sat at the warming to see how much work
award and my highlight
same table. He turned Lesley Chin and commitment is given to provide
of the evening was when
out to be the son of Dr Programme Manager this fantastic service, to see how the
he asked my 13 year old
Anderson who was my for ICE Optimisation and money is being spent and why its still
daughter how she would
families GP for many years ePrescribing so desperately needed.
feel if she had been
in Outwood and was fondly
working in the NHS for 25
remembered. A small world
years, she simply replied
the NHS!
tired!
Alan Rex
Julie Motta
Project Manager
Benefits Realisation
Manager EPR Programme

6

2015/16 was an important and transformational year around
clinical systems for The Health Informatics Service (THIS). Firstly,
THIS deployed a number of innovative new divisional systems
under the tactical Modernisation Programme, including Theatres,
e-Rostering and Maternity. These new systems brought both
efficiencies and improved patient care; they also paved the
way for change within our host Trust in preparation for a
new Electronic Patient Record (EPR), which will benefit the
entire patient journey, both in the Trust and the wider health
community.
The Electronic Patient Record (EPR) Programme really came to
life in 2015/16, following an in depth procurement process lasting
12 months which looked at multiple different systems, not just in
the UK, but also across Europe and the US. This exercise resulted
in Calderdale and Huddersfield NHS Foundation Trust (CHFT)
choosing the Cerner EPR in a joint procurement with Bradford
Teaching Hospitals NHS Foundation Trust (BTHFT).
This is a single instance of the Cerner product, hosted by
Cerner in their state of the art secure data centres and
delivered into both Trusts with minimal local configuration,
in order to drive good process and increase the HIMMS level
score. This joint procurement and deployment saved the local
healthcare community circa 10m across the lifespan of the
contract as well as saving time and effort and providing a
significant amount of joint learning for both Trusts.
EPR MAKES
BETTER USE OF
THE MONEY
WE SPEND ON
HEALTH
2016/17 will be a challenging, but exciting year, as this is the
biggest programme of change from both an IT Systems and
Clinical Process perspective for both Trusts. This will impact
positively on all divisions across the board, as well as reaching
out into the community and 3rd sector health organisations.
The Programme expects to see a go live during Autumn 2016.
The timescales are ambitious, but are necessary given the
potential impact of winter pressures across the two organisations.
THIS will continue to play an important role throughout the
Programme, from supplying staff and skills for the programme/
project phase, to supporting the transition to the new EPR by
continuing to provide both clinical support (with CHFT) and
full IM&T support function to take the service forward over the
length of the contract.
Two Trusts working together to improve services for their
patients is real transformational change and THIS is proud to be
involved.
7
 YOU CAN
NOW
FOLLOW
US ON
SOCIAL
MEDIA
#thisnhs
DO YOU LIKE THIS?
These days everyone seems to be using social media, THIS has always been a customer centric business and our
Facebook, Twitter, LinkedIn, YouTube, the list goes on. objective is to continually engage with our existing and
Personal interactions between real people happen every potential customers, in whatever way is easiest for them.
second of every day. We believe that by integrating our customer service
approach with social media and by utilising related social
The same is true for businesses. Technologies and listening tools, we have a real opportunity to build
customer expectations have changed over the years; a trusted community throughout our current and future
essentially where telephone and email were the de facto customer base.
channels to communicate with customers then, Facebook
and Twitter are increasingly becoming the channels
today.

The Health Informatics Service has embraced this sea-

change and is currently active across three of the major
social channels, with plans to further raise our online
profile (ePresence) throughout 2016.

Detractors Passives Promoters

0 1

Not at all
2 3 4 5 6 7 8 9 10

Extremely
Let THIS work
likely Neutral Likely
for you!
NPS = % of PROMOTERS
(9s and 10s) - % of DETRACTORS
(0 to 6) Tel: 01484 355395

contact-us@this.nhs.uk
Companies with the most efficient growth engines
operate at an NPS efficiency rating of 50 to 80%. @thisnhs
The average firm manages an NPS efficiency of
only 5 to 10%.* www.linkedin.com/company/
Maximum monthly NPS the-health-informatics-service
Average score during the year:
monthly score
2015/16 79.6 % +86.7% www.facebook.com/thisnhs
www.this.nhs.uk
* www.netpromotersystem.com

8
TESTIMONIALS
What Our Customers Have To Say

Local Care Direct is a local, social enterprise providing a wide range

of healthcare services for patients across West Yorkshire. High quality,
responsive and cost effective support from our suppliers is key to the
delivery of effective patient care and the ongoing development of our
organisation. The HIS continue to provide this whilst also offering the
flexibility to help us meet the changing NHS environment.
Andrew Nutter, Deputy Chief Executive
Local Care Direct

Id like to offer my THIS have continued to provide an excellent

sincere thanks for the support service to Locala throughout the year with
incredible support the focus being on the continued improvement in
you personally have working relationships between the relevant Service
offered and delivered Desks. THIS also provide a number of other service
since my return. I lines and each of these are well received and
can wholeheartedly appreciated.
say if all of the other Jim Barwick, Director of Strategy, Planning &
various IT providers Partnerships, Locala Community Partnerships CIC
came even close to
the support THIS
and you in particular Over the past 12 The support over the last 12 months has been
have offered wed be months we have great the team are always quick to answer any
in a better place! received excellent queries and provide regular, concise updates.
service from THIS. Overall the service has been excellent.
Andy Morgan, From discussing with
ESR Workforce Sam Wilkinson,
Overgate Hospice
Consultant, Health Data Manager, DISC
colleagues, all calls
Education England that have been logged
via phone or email
have been dealt with What Our Staff Say
in a timely manner
Sincerest thanks to by friendly staff and
Frederick for coming
today and all your
those that hadnt been
dealt within the SLA SUPPORT 87%
efforts. Thanks to were identified and Staff are very Staff feel they have
one and all for your dealt with accordingly. satisfied with contributed towards
help as well. We rely The technicians who resourcing and improvements to the
on IT and when it came out to the support that service.
lets us down it lets hospice or viewed our they receive.
patients down too. systems remotely were
Weve moaned and very knowledgeable
groaned internally for and nothing was too
2 days and decided much trouble. Our

82%
account manager Jim
that today we had to
do something. Your is very supportive and
happy to help where Staff agree that
VALUED
response has been Staff feel very
just what we needed, he can, which is much their role makes strongly that they
thank you again. appreciated. a difference to are recognised and
Sue (very happy Rachael Nicholson, patients/service valued by managers
Practice Manager), Information Manager, users. and the organisation.
Brig Royd Surgery Overgate Hospice

9
 FINANCE REPORT

Stuart Baron
CHFT Assistant Director
of Finance

The Health Informatics Service (THIS) report a surplus position of 465k in 2015/16, against a planned surplus of 531k
(0k in 2014/15). The 2015/16 year has been a year of success and demonstrates the transitional steps taken to challenge
efficiency and our delivery approach in 2014/15, to place THIS on a sound financial base for the future. THIS has
delivered an improved financial outturn through internal efficiencies and investment in new technologies.

The NHS continues to face financial pressure to deliver excellent services, whilst continuing to realise financial
efficiencies. Working with our customers we believe we can continue to meet this challenge in the future.

THIS Income and Expenditure statement 2015/16

Year ending 31 March 2016 2015
000 000
Income 10,051 9,929
Total Income 10,051 9,929

Pay (6,407) (6,881)

Non-Pay - Operating expenses (3,179) (3,048)
Total expenditure (9,586) (9,929)

Operating Surplus/(Deficit) 465 0

Exceptional Items - (209)

Surplus/(Deficit) 465 (209)

2016/17 Annual Plan

The financial plan for 2016/17 sees THIS facing further challenge to continue to deliver a surplus on the services we
provide to our host and our customers. Increasing demand for services, with ever increasing demands for efficiencies
remains a theme for the NHS and THIS.

We continue to see excellent customer feedback and support, which gives us the assurance that our services meet the
needs of our customers. Through working with our customers to deliver excellent services we are confident that we can
contribute to our customer challenges.

10
 n
The Health Informatics Service
Informing Healthcare

FIND SOLUTIONS
QUICKLY & EASILY
ATOUR NEW
IT SELF
SERVICE PORTAL
Our new IT Self Service Portal is
full of resources to fix your issues.
For help & advice visit:
remedy.this.nhs.uk
 n
The Health Informatics Service
Informing Healthcare

WEBSITE &
APP SOLUTIONS
THAT HELP TO
CONNECT WITH
YOUR PATIENTS
To find out more email:
webteam@this.nhs.uk

www.this.nhs.uk

THIS WEB & APP

DEVELOPMENT TM
 rvice Leadership Award
Customer Se
Dedication to atthews Melanie Hill
Adam M

Directors Award
Denise Vieira

n Quality Champion
ge & Innovatio
Driving Chan Hi ll
Paul Haithwaite
Ri ch ard

Employee of the Year

Richard Wharton

Rising Star Team of the Year

Rachel Newburn Service Account Managers
Chris Love, Mary Jacklin, Debbie Hunter, Jim Longley
 The Health Informatics Service
Informing Healthcare

Oak House
Woodvale Office Park
Woodvale Road
Brighouse
HD6 4AB

Telephone: 01484 355420

Email: contact-us@this.nhs.uk
www.this.nhs.uk

@thisnhs

the-health-informatics-service

thisnhs

+thisnhsuk

THIS CHFT -

www.this.nhs.uk
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust