Daftar Isi

Kata Pengantar.............................................................................................................................i

Daftar Isi.................................................................................................................................... ii

BAB I Pendahuluan

1. Latar Belakang......................................................................................................................1
2. Rumusan Masalah ................................................................................................................2
3. Tujuan...................................................................................................................................2

BAB II LandasanTeori

1. Pengertian mutu layanan kebidanan......................................................................................3

2. Penilaian Mutu layanan Kebidanan dengan siklus PDCA.....................................................4
3. Penilaian Mutu......................................................................................................................9
4. Dimensi Kinerja dalam peningkatan mutu layanan kebidanan ...........................................21
5. Total Quality Management ( TQM).....................................................................................29

BAB III Penutup

Kesimpulan................................................................................................................................39

Daftar Pustaka...........................................................................................................................40

ii