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UNDPs greatest strength, and the key to our success, is The Core Competency Framework helps managers and
the quality of our people and their ability to thrive and the organization to clarify expectations and to set
fulfil their potential while delivering our mandate. consistent standards for performance at every level in
.UNDP. It is also a consistent theme in the entire
The Core Competency Framework supports UNDPs employee life cycle and an invaluable tool for
efforts to strive for a high performance culture where managers, HR professionals and staff alike - a
development is nurtured and encouraged. By language if you will, that allows all of us to be concrete
highlighting the skills, attributes, and behaviors known and consistent in our people decisions. At the
as competencies in the five core areas of: leader- ship, organizational level, a validated set of competencies is
innovation, people management, communication and important as it provides a foundation for consistently
delivery - it clearly sets out what is essential for all staff managing talent across UNDP, from recruiting,
to contribute to the success of UNDP. performance evaluation, leadership development and
learning to career development.
All competencies are scaled from level 1-6. Starting out
with positive behavior at level 1, it describes the
expected behaviors, skills and knowledge that enable
excellence on the job.
Please use this Guide as a hands on tool at any occasion
when you need to discuss and define the core
competencies, be it for development, assessment or
performance.
2
The UNDP Core Competencies
LEADERSHIP: COMMUNICATION:
ability to persuade others to ability to listen, adapt,
follow persuade and transform
INNOVATION:
ability to make new and
useful ideas work DELIVERY:
ability to get things
done
PEOPLE MANAGEMENT:
ability to improve
performance and satisfaction
3
COMPETENCY
SCALE
1 2 3 4 5 6
4
LEADERSHIP
People demonstrating this competency can focus, align and build effective groups. This competency includes
leadership roles in cross-functional, cross-organizational or project terms as well as conventional line or staff
management positions. Leadership is not limited to formal teams any working group is an opportunity to
exercise leadership.
Inspires organization to
Empowers individuals take on new challenges,
reach higher performance
Creates excitement for and teams to act
work through demon- independently
Inclusive in strated excellence
decision making
Responsible Takes initiative
for own work
1 2 3 4 5 6
7
DETAILED
SCALE
ON
LEADERSHIP
Inappropriate behavior:
x Provides no direction or guidance
x Avoids leadership responsibility
x Fails to delegate or delegates without regard for individual ability
INNOVATION
People demonstrating this competency think, beyond immediate imperatives, to the future. It requires analytical and
conceptual abilities and ability to formulate a practical plan with positive impact. This competency is not only focused
on having visionary ideas or conceptual thinking, but also involves turning ideas into action.
Transforms and
Inspires Action
Collaborates
Creates and Integrates
independently
Adapts ideas
Analyzes and to context
Researches for recommend
compliance and
correctness
1 2 3 4 5 6
12
DETAILED
SCALE
ON
INNOVATION
Inappropriate behavior:
x Does not think beyond job at hand
x Does not appreciate relevance of strategic planning
x Sees no need for any improvement or change in the face of compelling evidence
x Actively resists change
PEOPLE
MANAGEMENT
People demonstrating this competency develop the capabilities of the organization by development of their
team. People demonstrating this competency develop the capabilities of the organization by acquisition of
talent and development of their team.
Cultivates culture
Creates specialist
integration and of ownership
Motivates
Encourages strategic alignment
excellence and
Seeks collaboration and
Manages self engagement
or supervises opportunities improves team
others in to learn and performance
process share
execution
1 2 3 4 5 6
17
DETAILED
SCALE
ON
PEOPLE
MANAGEMENT
Inappropriate behavior:
x Does not help people improve themselves
x Assumes no responsibility for facilitating development
COMMUNICATION
People demonstrating this competency are effective in working with peers, partners, and others who are not in
the line of command, to positively impact business performance. They think about serving both internal and
external clients, building sustainable relationships. It is also about being genuinely willing to share or partner
because he/she sees the whole being greater than the sum of the parts.
,
Represents organization
inspires, influences and
Builds trust and changes intractable
Advocates, able creates lasting positions
Listens to to change mind of partnerships
Listens, eager to develop self, peers and
develop awareness for partners
1 2 3 4 5 6
24
DETAILED
SCALE
ON
COMMUNICATION
Inappropriate behavior:
x Actively resists collaboration
x Inhibits collaboration by others
x Lacks the credibility to influence others
x Resists clients input, even if helpful
x Thinks about own needs rather than the clients
x Focuses on tasks without concern for clients impact
DELIVERY
People demonstrating this competency drive for continuous improvement of business results and sustainable growth.
This competency is about being focused on getting results and, as the scale rises, the way people do this gets more
sophisticated.
Creates new
Creates new opportunities for
standards of work
work
Makes new ideas
Completes work work
Adapts and
under
Implements
Reliably established
replicates methods
process
1 2 3 4 5 6
30
DETAILED
SCALE
ON
DELIVERY
Inappropriate behavior:
x Doesnt care about getting the job done or doing it well
x Actively resists improvement
x Ignores professional requirements
x Thinks about own needs rather than the customers
x Resists clients input, even if helpful
x Focuses on tasks without concern for customer impact