Name

Mobile: E-mail:

CAREER OBJECTIVE

To achieve excellence in working as dynamic professional offering solutions to

business using the best available where my analytical ability and analyzing quest
are used maximum for growth of the organization and to grow with the
organization. Seeking a challenging position in well established company that
offers professional growth and ample opportunity to learn and enrich my
competencies in my profession

TECHNICAL SKILL SETS

Operating Systems : Microsoft Windows Server 20003/2000/NT ver 4.0,

Windows XP and Novell, Red Hat Linux, Solaris UNIX.
Application :Proxy server 2.0, Clustering, DHCP, DNS, WINS, IIS, VMware
Virtual centre and ESX server, Directory services: Active
Directory Win 2000/2003/2008
Messaging systems : Microsoft exchange server 2003/2007 and Novell
GroupWise 7.0

Monitoring Tools : Terminal Server, NNM (HPOV),

Backups : Veritas, Acronis.

Database : SQL Server 2005

Antivirus Tools : Symantec Endpoint protection 11.0 (Installation and

maintenance)

PROFESSIONAL EXPERIENCE

Xyz Technologies.
As Senior Systems Engineer..
From Till Date.
Roles and responsibilities:

-Provide support in configuring client / server for back up and disaster recovery
on windows and Linux platform.
-Automate the backup on weekly basis and monitor the backup status.
-L2, L3 Support to issues related to Windows 2003 server and Terminal Server.
-Proving support on Level 2 issues on Active directory and mail system
-L1 Support to Linux/Unix based servers.
-Handling L2, L3 tickets in Remedy Service desk 7.1 & administration of remedy.
-Maintaining and Administering Web sense Web filtering, tracking internet
usage and generating reports.
-Basic Administration /Managing servers using VMware Virtual centre 2.05 and
ESX 3.5 server.
-Provide level 1 VPN support and troubleshooting network related issues.
-Managing and troubleshooting Blackberry Enterprise Server 4.1.6 end-to-end
infrastructure.
-Overseeing incident management, problem management and change
management and SLA Maintenance.
-Manages daily activities of functional team members to ensure delivery of
optimal service and client satisfaction.
-Provide continual internal communications to enhance the organizations
effectiveness in dealing with critical client issues.
-Attending client meeting and change management meetings, generating
metrics, reports, License audit and communicating the same on weekly basis to
the client.
-Coordination of Major Incident across and ensure the issue is resolved with in
the time frame
-Responsible for ensuring progression of all incidents/ problems/ change
according to account specific SLAs.
-Identify any Problems that require increased focus to meet committed service
levels.
-Install, upgrade, and configure of new hardware and software as applicable and
perform regularly scheduled preventative maintenance tasks on all servers.
-Worked closely with project managers, developers, and focus groups to avoid
redundancy, minimize expenditures, and improve overall synergy within
organization. Implemented ITIL best practice methodology to clarify and speed
the institutionalization of service delivery.

-Providing L2, L3 technical assistance for Microsoft Windows OS for US, Canadian
and European customers in 24*7 environments.
-Configuring and troubleshooting desktops, laptops and servers.
-Handle and troubleshoot operating system installations, software installations
such as MS Office, Anti-virus software.
-Installing & configuring of Standalone and network printers.
-Manage the inventory and maintenance of end-user hardware/software,
including desktops, laptops, iphones, printers and associated
accessories/peripherals.
-Handling Printer Maintenance and Troubleshooting (Hardware and Software).
-Documentation of the product implementation
-Design and implement a mechanism for handing complex technical issues
-Technical support for updating windows OS with latest service packs and hot
fixes.
-Generating Weekly, Monthly Metrics Reports for the Client.
-Follows up with customers to ensure that customer inquiries are resolved within
contracted SLA and acceptable time frame.
-Understanding customer requirement in designing / Implementing call flow as
per requirement.

ACADEMIC CREDENTIALS

University:
Course:
Year:

TRAINING AND OTHER SKILLS

Completed CCNA Courses.

Attended Microsoft Certified System Engineer Course.
Attended course RHCE.

PERSONAL DOSSIER

Address (Correspondence) :

Marital Status :
DOB :
Languages Known :