PHN I.

L THUYT AMADEUS // S im ti thiu cn t l 40 im

Cu 1) Gi Around the world (5 im)

Gi Around the World l g? iu kin p dng gi Around the World nh th no?

Cu 2) Cc cu lnh c bn (25 im)

2a) Anh/Ch cho bit cu lnh kim tra lch bay ngy 30/12/2017 i t Tp. H Ch Minh n
Istanbul.
2b) Anh/Ch hy gii thch cu lnh sau: FQD SGNMEL/D10DEC17/KM/IR/S/R
2c) Anh/Ch hy gii thch cu lnh sau: FXDSGN/D30DECLGW/D20JANSGN//KM/AEK/R,FC-
USD,UP
2d) Anh/Ch hy da theo thng tin khch i theo hnh trnh t Los Angeles v Tp. H Ch
Minh ngy 10/12/2017; quay tr v Los Angeles ngy 30/01/2018 trn chuyn bay ca hng
All Nippon Airways v cho bit cho bit routing ca dng fare s 2.
2e) Anh/Ch hy cho bit cu lnh bn 1 ch trc tip trn chuyn bay ca hng Thai
Airways c s hiu chuyn bay TG 551 hng t ch W ngy 10/12/2017; hnh trnh t Tp.
H Ch Minh n Bangkok.

Cu 3) Nhn bit v x l tnh trng LINK-DOWN ti thi im t ch (5 im)

3a) Anh/Ch hy nu r cch nhn bit trng hp xy ra tnh trng LINK-DOWN ti thi im
t ch v cch x l trong trng hp ny?
3b) Nu tip tc tc hon thnh booking trong trng hp xy ra tnh trng LINK-DOWN ti
thi im t ch th kt qu s nh th no?

Cu 4) Nhn bit v x l tnh trng ch ca PNR (5 im)

4a) Anh/Ch hy gii thch tnh trng ch c k hiu sau: KL, KK, TK, TL, UN
4b) Anh/Ch hy gii thch tnh trng ch HX v cch x l.

Cu 5) (10 im)
5a) Anh/Ch hy phn bit thut ng flight coupon v segment.
5b) Anh/Ch hy phn bit thut ng through fare v break fare.

PHN II. TH HNH AMADEUS // S im ti thiu cn t l 30 im

Cu 1) (20 im)
Honh Thnh booking cho 1 khch theo hnh trnh bn di v ghi li m booking trn 1A.
H tn ca khch l h tn ca bn.
Hnh trnh:
1. 10/05/2017 H Ch Minh n Istanbul
2. 20/05/2017 Istanbul n France
3. 27/05/2017 France n Poland
4. 05/06/2017 Poland n Geneva
5. 11/06/2017 Geneva n Vicence
6. 30/06/2017 Vicence v li H Ch Minh

Cu 2) (20 im)
Hon thnh booking THROUGH FARE Round Trip cho hnh trnh t Tp. H Ch Minh i Los
Angeles cho 2 ADT v 1 IFANT. H tn ca khch ngi ln 1 l h tn ca bn, ngy i t
chn v v li Tp. H Ch Minh sau 2 thng.
1. t ni cho infant cho tt c cc hnh trnh.
2. t ch ngi cho 2 khch ngi ln cho tt c hnh trnh.
3. t sut n chay cho ngi ln 1, sut n c bit khng tht b cho ngi ln 2 v sut
anh bnh thng cho infant.
4. Nhp thng tin h chiu cho tt c cc khch (t chn thng tin sao cho ph hp)

Cu 3) (10 im)
Khch tn Kyria Couvet (Mr), n t v cho hnh trnh t Tp. H Ch Minh i Bangkok ngy
11/12/2017, quay v ngy 20/12/2017. Anh/Ch hy tin hnh t v theo nh yu cu, bo
gi, iu kin gi v xut v cho khch.