Mobilink Performance Appraisal:

One of the key objective of Mobilinks management was reviewing employee performance and
taking positive steps to develop employees further to ensure companys success through efficient
employees performance. Mobilink has set certain objectives for Performance Appraisal. As Ms.
Sana told us that the purpose of their performance appraisal policy is : To provide a formal
review program to evaluate and to evaluate work performance and to promote communication
and discussion of job performance. The intend of these discussions is to review current job
performance and responsibilities, set goals, and discuss future opportunities with reference to
past performance at Mobilink
The objectives of their Performance review program are:
To measure work performance
To motivate and assist employees in improving their performance and achieving their
personal and professional goals
To identify employees training and development needs
To identify employees with high potential for advancement
To provide objective information for making decisions on salary increases, promotions,
bonus and transfers
To provide career path for each employee
Performance appraisal is conducted in each department by their own supervisors through
interviews and in written form, however since HR department is centralized therefore the
screening process is carried out by HR department itself.

Performance Appraisals are done by:

1. Employee, Self- evaluation
2. Peers, 360 degree feedback
3. Supervisor, Online Performance Appraisal

Self-Evaluation:
Self-evaluation is the first step in employees review. He measures himself on the scale of five
grades. From never demonstrates to always demonstrate. Employees share their
accomplishments and their work proof is submitted to HR department.

360 Degree feedback:

Peers are evaluated on different aspects which include the strengths, areas that the employee
should keep doing, weaknesses, the skills that needs to be developed in employees, and
employees contribution in projects. This is held at the time of Performance Evaluation.

Computerized Performance Review:

Supervisors evaluate the employees online on the appraisal sheet on Mobilinks intranet and send
it online to the HR department. The HR department evaluate that information and provide
feedback to the employees about their performances. Basing on this information, rewards,
bonuses and promotions are offered to employees. If employees are not satisfied with their
supervisors evaluation about them they can also challenge it and in case of this conflict peers
evaluation is considered and peers are given a say. Therefore, the problem of supervisors bias is
removed.
Employees are evaluated on these variables:
1. Communication skills
2. Flexibility
3. Leadership skills
4. Teamwork and cooperation
5. Problem solving
6. Customer focus

Formal written appraisal of all employees are conducted annually and Performance review
forms are filled just once a year. However, informal performance discussions are conducted
frequently or when the need arises. These informal discussions provide the basis for an
objective summarization of performance during formal performance reviews. The
performance evaluation program conducts an annual meeting with each employee: however,
coaching, counselling and guidance is an on-going process. Supervisors also provides the
employee with feedback, development, and incentives which are required to help the
employee eliminate his performance deficiencies and develop his skills so he can perform
above par.