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Note Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
5 Mention some of the ways by which retailers can build relationship with the customers.
ways by which retailers can build relationship 10 10
with the customers
6 Write short notes on:
a) Internet Retailing
b) Corporate Social Responsibility (CSR)
a) Internet Retailing 5 10
b) Corporate Social Responsibility (CSR) 5