Webex Release Notes (Wbs30) : Americas Headquarters

WebEx Release Notes (WBS30)
First Published: 2016-03-08
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
2016 Cisco Systems, Inc. All rights reserved.
CONTENTS
What's New for WebEx 7

WBS30.13 7
WBS30.12 8
WBS30.10 9
WBS30.9 10
WBS30.8 11
WBS30.7 13
WBS30.6 14
WBS30.5 15
WBS30.4 18
WBS30.3 19
WBS30.2 20
WBS30.1 21
WBS30.0 22
WebEx Open and Resolved Bugs (WBS30) 29
Using the Bug Search Tool 29
Open Bugs for WebEx (WBS30) 30
Resolved Bugs for WebEx (WBS30.13) 31

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Contents
Resolved Bugs for WebEx (WBS30.0.5) 80

System Requirements and Cross-Platform Information 99
WebEx System Requirements (WBS30) 99
Operating System and Browser Support 99
Windows XP, Windows Server 2003, Mac OS X 10.6, and Internet Explorer 6 End of
Support Announcement 101
Citrix XenDesktop and XenApp Support 101
Language Support 101
System Requirements for CMR Hybrid Meetings 102
Cross-Platform Feature Support for Services and Platforms (WBS30) 103
Meeting Center 103
Event Center 105
Support Center 108
Training Center 109
Cross-platform Known Issues and Limitations (WBS30) 112
WebEx Audio (WBS30) 117
WebEx Audio Supported Platforms and Services 117
WebEx Audio Feature Support 117
WebEx Audio Feature Comparisons 120
WebEx Audio Coverage and Restrictions 121
WebEx Video 123
WebEx Video Support 123
Video Requirements 123
Video Feature Support 124
High-Quality Video-Supported Cameras 126
High-Definition Video-Supported Cameras 127
Known Issues and Limitations for Video (WBS30) 127
WebEx Productivity Tools 131
WebEx Productivity Tools Support (WBS30) 131
Microsoft Outlook Support 131
Microsoft Outlook 2016 Support (Mac) 133
IBM Lotus Notes Support 134
Instant Messenger Support (32-Bit Versions Only) 135
Microsoft Office Support 136

iv
Contents
WebEx Integration with Internet Explorer and Firefox 136

Single Sign-On Browser Support (Windows) 137
Single Sign-On Browser Support (Mac) 138
Active Directory Federation Services 2.0 Single Sign-On Support (Mac) 138
Citrix Support 139
Windows Outlook XP, 2003, and Mac OS X 10.6 End-of-Support Announcement 139
Known Issues and Limitations for WebEx Productivity Tools (WBS30) 139
Known Issues and Limitations for Productivity Tools Windows 139
Known Issues and Limitations for Productivity Tools Mac 150
Other Known Issues 157
Known Issues and Limitations for Meeting Center (WBS30) 157
Known Issues and Limitations for Collaboration Meeting Rooms (WBS30) 163
CMR Common Issues 163
CMR Cloud Issues 165
CMR Hybrid Integration Issues 168
Known Issues and Limitations for Event Center (WBS30) 170
Known Issues/Limitations for Training Center (WBS30) 175
Known Issues and Limitations for Support Center (WBS30) 180
Known Issues and Limitations for Remote Support 180
Known Issues and Limitations for Remote Access 182
Known Issues and Limitations for WebACD 182
Known Issues and Limitations for Site Administration (WBS30) 183

v
Contents

vi
What's New for WebEx
WBS30.13
Cisco WebEx Meeting Center
Pause and Resume Automatic Meeting Recordings
Meeting hosts can now pause and resume recordings in meetings where recordings are automatically started.
This option is enabled by the site administrator in the Cisco WebEx Administration Tool.
Improved User Interface for Locking WebEx Meetings
The user interface was enhanced to clarify locking and unlocking WebEx meetings to maintain consistency
with the Personal Room user interface:
The commands in the Meetings menu now say Lock Meeting and Unlock Meeting.
Locked meetings are indicated with a lock icon at the bottom and the tooltip text, This meeting is
locked.
Support for Microsoft Office 2013 and 2016 PowerPoint Notes Panel View
Presenters can now view the Notes panel when sharing Microsoft Office 2013 and 2016 PowerPoint
presentations.
Cisco WebEx Meeting Center Digital Signature
When downloading Cisco WebEx Meeting Center on Microsoft Windows XP SP3 and Windows Vista, you
may encounter a warning. These Windows versions cannot verify the publisher of Windows Installer (MSI)
files. If you try to open an MSI file, you will receive a security warning indicating the file does not have a
valid digital signature. We recommend you open the file only if you are certain it is safe.
New Video Layout Available for Video Systems
A new video layout called 1+N is available for users joining meetings using video systems. This new layout
dynamically adapts to meeting size by showing more and more users as they join.
It is added to the end of the list of available video layouts. The default video layout continues to be Active
Presence, though users can still use dual-tone multi-frequency signaling (DTMF) controls for far-end camera
controls (FECC) to switch to this new video layout.

7
WBS30.12
Cisco WebEx Support Center

Enforced Maximum Participants
The maximum number of participants in WebEx Support Center is now restricted to 1000. This helps to
prevent performance issues and outages.
Cisco WebEx Productivity Tools

Cisco WebEx Productivity Tools Uninstaller
A new command-line tool for customer IT teams allows uninstallation of all existing Cisco WebEx Productivity
Tools installations, regardless of version. All Productivity Tools files and folders are removed without impact
on other WebEx components, such as WebEx Meeting Center or WebEx Recorder.
Improved User Experience when Updating Meetings
The user experience when editing meetings is improved. Now, when the original meeting type is not available,
meeting updates are allowed. Previously, meeting updates were blocked when the meeting type that was used
for that meeting was no longer supported for that site.
Support for Microsoft Outlook 15.26 (64 bit) for Mac
Cisco WebEx Productivity Tools now supports Microsoft Outlook 15.26 (64 bit) for Mac.
Cisco WebEx Administration

Password and Account Information Recovery
WebEx site administrators are now able to recover their passwords and account information from the WebEx
Site Administration sign-in page.
WBS30.12
Email Invitations for WebEx and TelePresence (CMR Hybrid) Meetings
All email invitations for WebEx and TelePresence meetings using Collaboration Meeting Rooms (CMR)
Hybrid are now consistently in Rich Text Format or HTML, with a more modern user interface and clearer
information (this requires Cisco TelePresence Management Suite version 15.3 or higher).
All Cisco WebEx Centers

Windows 10 Anniversary Update Support
All Cisco WebEx Centers support the Windows 10 Anniversary (Redstone) update.
Help Link in Meeting Recording Email Messages
The user experience for email messages notifying meeting hosts that their meeting network-based meeting
recordings are ready has been improved with the addition of a help link to the support site.
Enhanced Join Meeting Experience in Mozilla Firefox
WebEx now has an enhanced join meeting experience for users in Mozilla Firefox 64.

8
WBS30.10
WBS30.10
Cisco WebEx Meeting Center and Training Center
Require Attendees to Have an Account for Instant Meetings
The option Require attendees to have an account on this website in order to join this meeting is now
working for instant meetings that hosts start with Meet Now and that use customized meeting templates.
When this option is on, only attendees who have accounts on the WebEx site can join meetings, including
instant meetings, and they must add a phone number and PIN in their audio preferences before joining from
audio devices.

Video Call-In Ports
Administrators can now set default and maximum video call-in port numbers for CMR Hybrid meetings in
WebEx Productivity Tools. This feature allows administrators to have better control over scheduling video
resources. If these values are specified, when a host schedules a CMR Hybrid meeting with Productivity
Tools, the Add video call-in participants field in the meeting options shows the default value. The host can
still enter a different value, but it cannot exceed the maximum value.
CMR Hybrid Meeting WebEx Scheduling Enhancement
When a user schedules a CMR Hybrid meeting in Productivity Tools, the Allow people to join using WebEx
meeting option is enabled by default.
Cisco WebEx Site Administration

Adjustable End Times for Unhosted Meetings
Although it is not a good practice to have meetings without hosts, WebEx sites can be configured to allow
attendees to join meetings before the host. To prevent any unauthorized access, WebEx automatically ends
meetings at a predefined time if the host does not join.
A new parameter is available through a provisioning request that can adjust the end time for unhosted meetings.
Contact your account manager to request changes to this parameter.

Manual Installation of Cisco WebEx for Google Chrome Users
For Chrome users who cannot access the Chrome Web Store, the Cisco WebEx extension file does not
automatically install when the users join a meeting. Now these users are directed to a help page with instructions
to manually download and install the extension file.
Internal Phone Number Configuration
For Cloud Connected Audio (CCA) customers with internal callback capability, meeting hosts can now
configure their internal phone numbers in the Preferences section of My WebEx page, and site administrators
can configure internal phone numbers in the Cisco WebEx Administration Tool.
Streamlined Mobile Sign-In for Common Identity Enabled Users
If the site youre logging into is enabled for common identity, the mobile sign-in process is streamlined by
prepopulating your email address so that you no longer have to enter it twice.

9
WBS30.9
Additional statement to the End of Life Announcement of Cisco WebEx Meetings application for BlackBerry
6, 7 and 10
Dear valued customers:
Thank you for the feedback on our recent notice of the Cisco WebEx Meetings for BlackBerry OS 6, 7 and
10. Given the responses, we would like to provide additional clarification:
We appreciate and support the diversity of mobile platforms in the enterprise, and our strategy has been to
enable all mobile users with WebEx meetings. Our strategy remains to focus our efforts on the major mobile
platforms and operating systems that you, our customers, have chosen to use.
With BlackBerrys introduction of Android on its latest devices, we are announcing end-of-support and sales
of the Cisco WebEx Meetings for BlackBerry OS 6, 7 and 10, effective on January 4, 2017.
We are pleased, however, that we will still offer users of BlackBerry devices based on the Android operating
system the opportunity to enjoy a great meeting collaboration experience via Cisco WebEx Meetings for
Android. We intend to support those existing and future coming Android based BlackBerry devices including
the following:
BlackBerry PRIV
BlackBerry DTEK50
For all BlackBerry users, we will continue to support the ability for users to join any Cisco WebEx
teleconference via our standard dial in, or recently added audio dial back capability.
With respect only to devices based on BlackBerrys operating system 6, 7 and 10, by January 4, 2017, we
will:
Remove Cisco WebEx Meetings application from BlackBerry World
Discontinue technical support and help page support for the BlackBerry OS 6, 7 and 10
Allow existing Cisco WebEx Meetings for BlackBerry OS 6, 7 and 10 users to access WebEx meetings
until the end-of-use date. That is April 4, 2017.
On April 4, 2017, we will:

Completely disable Cisco WebEx Meetings for BlackBerry OS 6, 7 and 10 access to WebEx meetings
Again, thank you for your feedback and support.

Sincerely,
WebEx Customer Services
Cisco Systems, Inc.
WBS30.9
Cisco WebEx Meeting Center with Collaboration Meeting Rooms (CMR Cloud)
Available immediately, it is now possible to join Collaboration Meeting Rooms (CMR Cloud) meetings using
Microsoft Skype for Business and Lync applications. With this new capability, you will now be able to
collaborate with a wider group of users.

10
WBS30.8
Refer to instructions in the WebEx Meeting Center with Collaboration Meeting Rooms (CMR Cloud) User
Guide at https://help.webex.com/docs/DOC-6348 for help on how to start and join meetings using Skype for
Business and Lync applications. Also, see test results for various application and server configurations posted
at http://www.cisco.com/go/cmr-cloud-compatibility.

Help for Scheduling Meetings
Welcome email messages now have a link to a comprehensive help topic for first-time users to learn more
about how to schedule a WebEx meeting.
Productivity Tools
Improved Numeric Password Description
Meeting emails have improved wording to better describe how numeric passwords are used when joining a
meeting from phones or video systems.
WBS30.8
Simplified Default Meeting Invitation Email Templates
The default meeting invitation email templates for Meeting Center were simplified to reduce redundant meeting
information and to separate different methods of joining (joining from WebEx, from video systems, and by
phone) into clear sections.
Cisco WebEx Event Center and Training Center

Join a WebEx Meeting Support Page
Cisco WebEx Event Center and Training Center default meeting invitation email templates now provide a
link to a comprehensive Join a WebEx Meeting support page for participants who are having difficulty joining
a meeting.
Cisco WebEx Meeting Center, Event Center and Training Center

Merged alphanumeric and numeric meeting passwords
In earlier versions of WebEx, the meeting information listed both a meeting password, to be used when joining
from WebEx desktop applications and WebEx mobile apps, and a numeric meeting password, to be used
when joining from phones or from video systems. These passwords have been simplified by creating a direct
mapping between the two types. If the meeting password is completely numeric, you will see only one meeting
password. If the meeting password is alphanumeric, you will see the regular meeting password first, and a
numeric translation of the meeting password, based on US phone keypad conventions, will be listed in
parentheses for users who need to enter it from a phone or video system.
Meeting, Event, and Training Session Topic in Italics for Alternate Host in List and Calendar Views
A previous communication incorrectly reported that alternate hosts names appeared in italics in the Participants
list in the WebEx meeting application. The following is a corrected description is: We have added back the
ability for users who are logged in to verify that they are an alternate host for a meeting when viewing their

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WBS30.8
meeting, event, or training session lists and calendars on their WebEx sites. In these views, users who are
alternate hosts will see the meeting, event, or training session topic listed in italics.

Periodic Upgrade Prompts
If your site administrator has enabled automatic updates, you will periodically receive prompts to upgrade
your version of Cisco WebEx Productivity Tools until the Productivity Tools are upgraded.
End of Support
As announced previously, WebEx Productivity Tools is ending support for the following in WBS30.8:
Instant messenger Integrations
Yahoo Messenger
AOL Instant Messenger (AIM)
Windows Live Messenger/MSN Messenger
Google Talk
Configurations
IBM Sametime 7.0, 7.5, and 8.0
IBM Domino 6.5, 7.0, and 8.0
IBM Lotus Notes 6.5, 7.0, and 8.0
Microsoft Office Communicator 2003 and 2005
Browsers
Mozilla Firefox version 42 and later (integration only)
Safari 6.x and 7.x (single sign-on only)
Microsoft Internet Explorer 7.0 and 8.0 (integration and single sign-on)

Automatic Deactivation of Inactive Accounts
Site administrators can now indicate automatic deactivation of accounts after a specified number of days of
inactivity for both single sign-on (SSO) and non-SSO sites.
Inactive User Report
Site administrators can now create and view a report to list users who have recently become inactive.

Left Navigation Support Link and Page Enhancements
The User Guides link and pages were renamed to Help. Link customization is still available, and the
customizable link label has changed from User Guides to Help.
End of Support

12
WBS30.7
As announced previously, Cisco WebEx is ending support for the following operating system and browser
combinations in WBS30.8:
Microsoft Windows 8 and Microsoft Internet Explorer 10
Microsoft Windows 7 and Microsoft Internet Explorer 8, 9, and 10
Microsoft Windows Vista and Microsoft Internet Explorer 8
WBS30.7
Join a WebEx Meeting Support Page
Cisco WebEx Meeting Center default meeting invitation email templates now provide a link to a comprehensive
Join a WebEx Meeting support page for participants who are having difficulty joining a meeting.
Preference Option Improvement for Collaboration Meeting Rooms Cloud Users
When scheduling a meeting, Collaboration Meeting Rooms (CMR) Cloud users will see a disabled checked
view of Delete from My Meetings when completed, independent of their settings in Preferences > Scheduling
Options. This is to clarify that CMR users are unable to alter this setting, when scheduling their meetings.

End of Support
WebEx Productivity Tools will end support for the following in WBS30.8:
Instant messenger Integrations
Yahoo Messenger
AOL Instant Messenger (AIM)
Windows Live Messenger/MSN Messenger
Google Talk
Configurations
IBM Sametime 7.0, 7.5, and 8.0
IBM Domino 6.5, 7.0, and 8.0
IBM Lotus Notes 6.5, 7.0, and 8.0
Microsoft Office Communicator 2003 and 2005
Browsers
Mozilla Firefox version 42 and later (integration only)
Safari 6.x and 7.x (single sign-on only)
Microsoft Internet Explorer 7.0 and 8.0 (integration and single sign-on)

13
WBS30.6

Microsoft Office 2016 Support
Cisco WebEx now officially supports Microsoft Office 2016 for Windows and Microsoft Office 2016 for
Mac.
End of Support
Cisco WebEx will end support for the following operating system and browser combinations in WBS30.8:
Microsoft Windows 8 and Microsoft Internet Explorer 10
Microsoft Windows 7 and Microsoft Internet Explorer 8, 9, and 10
Microsoft Windows Vista and Microsoft Internet Explorer 8
Browse Meetings in Pages

When browsing meetings from the Attend a Meeting page, the list of meetings is now divided into separate
pages limiting the number of meetings displayed. All your meetings are still viewable and available as you
move through the pages of the meeting list.
The number of meetings available per page defaults to 20, and can be configured by site administration.
WBS30.6
Check for Updates Progress Bar
If you are able to receive WebEx Productivity Tools updates, you can now see if updates are available by
selecting Check for Updates from the WebEx Productivity Tools menu in the Windows taskbar, or the WebEx
Productivity Tools menu in the Mac menu bar. A progress indicator appears as the system checks for the latest
updates. If an update is available, you can install it immediately.

Separate Release Schedule for the WebEx Administration Tool
The WebEx Administration Tool now has its own release schedule that is separate from the release of the
Cisco WebEx user application.
Cisco WebEx Meeting Center, Event Center, And Training Center

Meeting, Event, and Training Session Topic in Italics for Alternate Host in List and Calendar Views
In this release, we have added back the ability for users who are logged in to verify that they are an alternate
host for a meeting when viewing their meeting, event, or training session lists and calendars on their WebEx
sites. In these views, users who are alternate hosts will see the meeting, event, or training session topic listed
in italic.
All Cisco WebEx Centers (Windows & Mac)

Recover Username
While signing in to a WebEx site that does not use single-sign-on (SSO) authentication, if you forget your
username, you can recover it from the log-in or sign-in screen.

14
WBS30.5
Timeout for Change User Password Reset URL

For improved security, the timeout for the change user password reset URL is reduced from 72 to 24 hours.
Improved Error Messages
System error messages for WebEx site pages are now easier to understand.
WBS30.5
WebEx Meeting Center
Numeric Meeting Password for TSP Audio
For sites using third-party telephony service provider (TSP) integrated audio, the Numeric Meeting Password
feature is now available. This feature requires TelePresence video conferencing systems joining a Collaboration
Meeting Rooms (CMR) meeting to enter a numeric meeting password before joining. This feature must be
enabled by WebEx before a site can use it. When it is enabled, an option to control this feature appears in
WebEx Site Administration (the option is off by default). For TSP sites, numeric meeting password enforcement
applies only to video conferencing systems joining the meeting, and does not apply to call-in users.
Defaults for Call-In Number Options
For new customers who purchase a WebEx public switched telephone network (PSTN) audio option that
includes Global Toll services and Global Toll-Free services, the WebEx site administration options Assign
default call-in numbers, Allow users to set default call-in numbers, and Allow user access to teleconference
via global call-in numbers will now be on by default.
WebEx Meeting Center, WebEx Event Center, and WebEx Training Center
Enforcement of Limits for the Number of Invitations, Registrations, and Participants
To improve performance and scalability for all our WebEx users, we are enforcing published limits for the
number of invitations, registrations, and participators allowed for all WebEx sites, starting with WebEx
versions WBS29.13.90, WBS30.5, and WBS31. This change will impact the maximum allowed scheduled
invitations, registrations, and concurrent participant limits across all our meeting applications.
This enforcement of invitation and registration limits will not impact previously scheduled meetings, events,
and training sessions if there are no changes. However, if users of versions WBS29.13.90, WBS30.5, and
WBS31 or later edit these previously scheduled meetings, events, and training sessions, the limits will be
enforced. Users will be unable to save their changes if the number of invitations or registrations exceeds the
limits. For newly scheduled meetings, events, and training sessions the invitation and registration limits will
automatically be enforced.
Participant limits will apply to all new and existing meetings, events, and training sessions when they are
started. Users will be prevented from joining a meeting, event, or training session if the concurrent participant
limit has been exceeded while they are joining from a mobile device, desktop application, or browser application.
The following limits will be enforced for all WebEx sites:
Service Invitation limit Registration limit Concurrent Participant

Limit across Applications
Meeting Center 1,000 1,000 1,000
Training Center 1,000 1,000 1,000

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WBS30.5
Service Invitation limit Registration limit Concurrent Participant

Limit across Applications
Event Center 10,000 10,000 3,000
Users will see error messages when they exceed these limits, and they will be advised to reduce the number
of invitations, registrations, or participants.
The number of participants who can join a meeting may be lower than the published amount, depending on
your contract with WebEx.
The following table shows a comparison of the previous limitations and the new limitations for WBS30.5:
Service Type Action Previous Behavior New Behavior

Meeting Center Invitations No limitation A maximum of 1,000
invitations can be sent.
Registrations No limitation A maximum of 1,000

invitations to register for
a meeting can be sent.
Participants No limitation Up to 1,000 participants

can attend a Meeting
Center meeting. Note that
this number may vary,
based on your company's
WebEx contractual
agreement.
Event Center Invitations 10,000 attendee + 10,000 10,000 maximum total of

panelist invitations invited attendees plus
maximum panelists. For example, if
2 panelists are invited,
you can invite 9,998
attendees.

invitations to register can
be sent.

can attend an event. Note
that this number may
vary, based on your
company's WebEx
contractual agreement.

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WBS30.5
Service Type Action Previous Behavior New Behavior

Training Center Invitations No limitation A maximum of 1,000
invitations can be sent.

invitations to register for
a meeting can be sent.

can attend a Training
Center session. Note that
this number may vary,
based on your company's
WebEx contractual
agreement.
WebEx Productivity Tools

Site Administration Setting for Using Single Email Invitation Template in Productivity Tools
For enhanced security, Cisco WebEx is recommending that customers use only the attendee version of the
email invitation in Productivity Tools for both hosts and attendees. Due to differences in email application
versions, operating system versions, and patches, Microsoft Outlook and IBM Lotus Notes can incorrectly
send host information to attendees. To address this issue, we have introduced the Use only attendee version
of meeting email template for host and attendees option in the Productivity Tools section of WebEx Site
Administration. By default, this option is unchecked, and two email invitations are used-a host version, which
includes the host key and host access code, and an attendee version, which does not include host information.
If you leave this option unchecked, there will be no changes to your environment. If this option is checked,
both the host and the attendees receive only the attendee version, which prevents attendees from obtaining
the host information in invitations. We strongly recommend that customers check this option. Hosts will still
be able to find their host key or host access code by logging into their WebEx site and then viewing the
Meeting Information page or by starting the meeting and then viewing the Meeting Information tab.
This option affects only the Windows version of Productivity Tools for integrations with Microsoft Outlook
earlier than Microsoft Outlook 2016. Both the integration with Microsoft Outlook on the Mac and the integration
with Microsoft Outlook 2016 currently use only the attendee version of the meeting email template. Starting
in WebEx version WBS31, all versions of Productivity Tools will support only the attendee version of the
email template.
Scheduled Meetings Tab Removed from WebEx Settings Dialog Box
Starting in WBS30.5, the Scheduled Meetings tab is no longer included in the WebEx Settings dialog box
for the Windows version of Productivity Tools. Users who want to set default settings for scheduling meetings
can go to the My WebEx > Preferences page on the WebEx site and set options in the "Scheduling Options"
section.
Microsoft Outlook 2016 Support for Mac
WebEx Productivity Tools now support Microsoft Outlook 2016 on the Mac.
End of Support Notice for Microsoft Outlook 2007
Starting with WBS31, WebEx Productivity Tools will no longer support Microsoft Outlook 2007.

17
WBS30.4
All WebEx Centers

Removal of Host Folder Sharing Capability
In WBS30.5, we are removing all references to a host folder sharing capability that is now obsolete. Hosts
will no longer be able to share files with other hosts using their personal folders on the WebEx site itself. In
addition, site administrators can no longer manage settings for that sharing capability.
WBS30.4
Support for Multiple Languages in Personal Room Meetings
To simplify multiple language support for our WebEx users, we are updating our user experience for new and
existing users who use both Instant Personal Room meetings and Personal Room meetings scheduled using
Productivity Tools. Regular WebEx scheduled meetings are not impacted.
New sites will have the following changes after the update:
Returning users who have already set their preferred site language or first-time users who are signed in
to their WebEx accounts continue to view and join meetings in their preferred language, with no impact.
First-time users who are signed in to their WebEx accounts continue to receive email invitations for new
meetings in their own preferred language.
Meeting attendees who are guests without WebEx accounts continue to receive email invitations in their
host's preferred language.
Both first-time users with WebEx accounts and attendees who do not have WebEx accounts initially
see the meeting site and the meeting application in the site's default language until they choose and save
their preferred language on the website. This language setting will automatically apply to all future
meetings on that site.
Existing sites will have the following changes after the update:
Personal Room meetings that had been previously scheduled before the update have no impact.
New Personal Room meetings that are scheduled using Productivity Tools follow the same behavior as
described for new sites.
Ability to Mute or Unmute a Phone Line by Pressing *6

Attendees using a phone to join a Meeting Center meeting can now mute or unmute their lines by pressing
*6 during a meeting. When attendees using a phone join a meeting that is configured by the host to "Mute on
Entry," the attendees are notified that their lines have been muted and that they can press *6 to unmute their
lines. This feature does not override any existing rules that control when attendees are allowed to unmute
themselves.
WebEx Event Center and WebEx Training Center

More Improvements to USB Headset Detection
In an earlier release, we had improved USB headset detection when using the "Call Using Computer" option
with Meeting Center (Windows and Mac) and Event Center (Windows). In WBS30.4, we extend these USB

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WBS30.3
headset improvements to Event Center (Mac) and Training Center (Windows and Mac). This release includes
the following enhancements:
Automatic selection of a USB headset for computer audio in the Audio Connection Test dialog box,
even if you used the computer speaker and microphone in the previous meeting. You simply select OK
to choose the headset option.
Automatic detection and selection of the plugged-in headset's speaker and microphone in the Test
Computer Audio dialog box when you plug in a USB headset during a meeting. You can then select
OK to choose both the headset speaker and microphone.
Automatic detection of the headset even if it is plugged into a different USB port on the computer.
You can view which audio device you are connected to by pointing to the headset icon next to your
name in the Participants list or in the Audio Connection dialog box.

End of Support Notice for Microsoft Outlook 2007
Starting with WBS31, WebEx Productivity Tools will no longer support Microsoft Outlook 2007.
WBS30.3
Automatically Enable CMR Cloud for Sites with Active Host and Employee Count License Models
Site administrators won't have to individually enable every user's Collaboration Meeting Rooms (CMR) Cloud
privilege for those sites that have "active host" or "employee count" license models for CMR Cloud.
The feature to automatically enable CMR Cloud applies to user accounts that were created using the WebEx
Site Administration interface, the automatic account creation from the host account sign-up link, and the single
sign-on (SSO) automatic account creation scenarios. If you want to have this feature enabled for your site,
contact your Customer Success Manager (CSM).
User Interface Update for Post-Meeting WebEx and Cisco Spark Integration
The branding for Cisco Spark in the post-meeting WebEx and Cisco Spark integration has been updated. The
user interface has also been updated for showing participant pictures and improved icon styles.
Enhancements to Existing WebEx User Provisioning XML API
The existing WebEx User Provisioning XML API (CreateUser and SetUser) is being enhanced to support
provisioning of users for "Cisco Spark Meet with WebEx" offer sites. Detailed release notes are available
here for XML API 9.0.0 for WBS30.3: https://developer.cisco.com/web/webex-developer/.

Microsoft Outlook 2016 Support in WebEx Productivity Tools for Windows
The Windows version of WebEx Productivity Tools now supports Microsoft Outlook 2016 as of version
WBS30.3 and WBS29.13.70. Due to changes in Microsoft Outlook 2016, Productivity Tools support only
one email invitation template for all meetings, including CMR Hybrid meetings, WebEx-only, Personal
Conference, and Audio-only meetings. The email template that is supported is the attendee version that does

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WBS30.2
not contain the host key and host access code. Similar to the Mac experience, hosts are able to view their host
key or host access code by logging in to their WebEx site when joining their meeting.
The Windows version of Productivity Tools for Microsoft Outlook 2013 or earlier will still support two email
invitation templates (one for attendees, and one for hosts, which include the host key and host access codes).
The Mac version of Productivity Tools has always supported only one email template for all supported versions
of Microsoft Outlook.
Important Customers using Productivity Tools with Outlook 2016 should install the latest version of Productivity
Tools; otherwise, the changes in Outlook 2016 cause the older version of Productivity Tools to send the
host email invitation template to attendees.
For information about more known issues and limitations for Microsoft Outlook 2016 support in
Productivity Tools, refer "Known Issues and Limitations for Productivity Tools Windows."
Mac OS 10.11 Support in WebEx Productivity Tools

The Mac version of WebEx Productivity Tools now supports Mac OS 10.11 as of version WBS30.3. For
information about known issues and limitations, refer to "Known Issues and Limitations for Productivity
Tools Mac."
WBS30.2
All WebEx Centers
Mac OS X 10.11 Support
WebEx now supports Mac OS X 10.11 El Capitan, starting with WBS30.2.
Microsoft Windows 10 Support
WebEx now supports Windows 10, starting with version WBS30.2. Refer to Cross-platform Known Issues
and Limitations in WebEx System Requirements and Feature Support Release Notes for more information.

Internal Call-Back Calls Differentiated in Reports
Internal call-back calls are now differentiated as a separate call type in reports, starting with version WBS30.2,
Internal call-back calls are where a WebEx Cloud-Connected Audio (CCA) user can select Call Me in the
Audio Connection dialog box in the WebEx meeting application and then, when specifying the phone number,
can check Internal users should use this option to call back to a desktop extension, if that feature has been
enabled for the WebEx site. These internal call-back calls were previously categorized as international call-back
calls and were not differentiated.
WebEx Meeting Center and WebEx Event Center

Improved USB Headset Detection
USB headset detection has been improved when using the Call Using Computer option in a meeting:
WebEx now automatically selects a plugged-in USB headset for computer audio in the Test Computer
Audio dialog box, even if you used the computer speaker or microphone in the previous meeting. You
simply select OK to select the headset option.

20
WBS30.1
WebEx automatically selects and detects a plugged-in headset's speaker and microphone in the Test
Computer Audio dialog box when you plug in a USB headset during a meeting. You can then select OK
to select both the headset speaker and microphone.
WebEx now automatically detects a headset even if it is plugged into a different USB port on the
computer.
You can view which audio device you are connected to by browsing over the headset icon next to your
name in the Participants list or in the Audio Connection dialog box.

WebEx Productivity Tools Mass Deployments
WebEx Site Administrators who use SCCM for mass deployment of Windows Productivity Tools can
now use the /qb parameter. Using this parameter during mass deployment allows users to see the
installation progress. Refer to the IT Administrators Guide for Mass Deployment of WebEx Productivity
Tools for more information.
WebEx Site Administrators who perform mass deployments of Windows Productivity Tools can now
choose to have the WebEx Productivity Tools panel start automatically from the task bar by enabling
the AUTOOC parameter. Refer to the IT Administrators Guide for Mass Deployment of WebEx Productivity
Tools for more information.
WBS30.1
All WebEx Centers
Windows 10
WebEx now provides limited support for Microsoft Windows 10, starting with version WBS30.1. Refer to
the Cross-platform Known Issues and Limitations section of the WebEx System Requirements and Feature
Support Release Notes for more information.
WebEx Site Administration

WebEx Audio Options in Site Administration
In the WebEx Site Administration tool, WebEx audio call-in options has been streamlined to two options:
Toll
Toll &Toll free
The Toll free option has been renamed to Toll & Toll free, because a customer who has the "Toll free" call-in
option always has the "Toll" call-in option as well.
Remote Support renamed to Support Center in Site Administration
In the Site Administration tool, Remote Support has been renamed to Support Center on the Information
page and the Edit User page.

21
WBS30.0
WBS30.0
All WebEx Centers
Help Central
Online help and guides are hosted outside of the product. Most links on your WebEx site, including the link
to Help from within the meeting, point to pages on Help Central, the new place for you to find training,
documentation, and support assistance. For sites set to languages other than English, help links point to the
relevant pages on Cisco.com.
For customized Quick Start pages, the Learn More links point to Help Central for all languages.
Language Support
Danish and Turkish language support has been added on Windows for Meeting Center, Event Center, Training
Center, and Support Center. Danish and Turkish languages are supported on the Mac only for Meeting Center.
WebEx Audio now supports the Danish language for call-in and call-back users. The Turkish language is
available only for call-back users.
Windows 10
Enhancements were made that allow users to start and join meetings and to share their screens in Windows
10.

Common Identity Integration
The WebEx sign-in process and interface now support common identity for newly provisioned WebEx sites.
These newly provisioned WebEx sites are only available on a common architecture with common identity
and common administration for Cisco Spark and WebEx.
The WebEx profile page that appears in My WebEx now supports the common WebEx profile.
WebEx Spark Integration
Hosts can automatically create a Cisco Spark room upon ending a meeting by selecting Create Room. The
Cisco Spark room is created automatically in Cisco Spark, based on the meeting title and participants.
When hosts end a meeting, they are prompted to create a Cisco Spark room.
A host must have both WebEx and Cisco Spark privileges enabled in the Cisco Collaboration Management
Tool or in WebEx Site Administration to support this integration.
For more information about Cisco Spark, see the Cisco Spark Release Notes https://support.ciscospark.com/
customer/portal/topics/578993-updates-and-known-issues/articles.
Improved Video
The video dialog box within the meeting has been enhanced:
A video self-preview now appears in the video dialog box when you join the meeting, so you can start
your video easily. The dialog box displays the most relevant options that allow you to start your video
as a default option for all future meetings.
New video options allow you to enable or disable starting your video automatically in all meetings. A
new option has also been added to disable the video dialog box when you join the meeting.

22
WBS30.0
The video scroll bar scrolls from left to right in video view.
If there are only two people in the meeting, there is no "video view" layout option, and each participant can
see the other's video by default.
Improvements have been made for automatic detection of the most recently used camera for video.
In-Meeting Experience
Some in-meeting experience controls have been consolidated:
When sharing the screen, the Shared button is replaced with a green outline to indicate that the screen
is being shared in the meeting.
The Raise hand icon moves next to the participant name.
The Audio button and Invite and remind others to join icon have been removed because they were
redundant. Use the options on the Quick Start page or menu commands for these functions.
The Expel command is available from the right-click menu when the host selects a participant's name.
Personal Room Page

The Personal Room page has been optimized and simplified for both hosts and attendees, so that users can
find information and join a Personal Room quickly:
The Enter Room and Enter Lobby buttons that appeared in the attendee view of a Personal Room
page have been renamed to Join.
The Personal Room URL, number, and invitation information are now visible only when you select the
information icon.
The Join by phone information appears only when you select the More information link.
Personal Room ID
Starting with WBS30, there are more ways to manage a host's Personal Room ID:
By default, WebEx uses the host's username or the first part of the host's email address to generate a
Personal Room ID. Site administrators can also use a user's first name and last name or a Personal Room
meeting number to generate a unique room ID.
If two or more users share the same first name and last name, WebEx can generate a Personal Room ID
that is appended with a random number. If non-Latin characters are used in the user's first or last name,
WebEx uses "pr" + a system-generated number.
If the site administrator chooses to use a Personal Room meeting number as the user's Personal Room
ID, the Personal Room ID appears in the format pr + meeting number.
Site administrators have the privilege to change users' Personal Room IDs to better suit their company
policy. Changing the Personal Room ID also changes the web URL for desktop and mobile users and
the video address (SIP or H.323 URI) used by attendees joining from video systems or applications.
Users with host accounts receive email notifications when their site administrator changes their Personal
Room IDs.
Existing users' IDs are not changed, but new ones change to the default format, which is the first part of a
host's email address.
Automatically Locking a Personal Room

23
WBS30.0
Hosts can choose to have their Personal Rooms lock automatically after a set number of minutes have passed
since the meeting started. When a Personal Room is locked, hosts can use the lobby management feature to
control who is allowed to enter the room. They can also select Unlock to unlock the room. To use this feature,
mobile device users should upgrade their Cisco WebEx Meetings application to version 7.5 or later for iPad
or iPhone, or version 8.0 or later for Android.
Email Notifications for Personal Rooms
Hosts can receive email notifications when someone enters their Personal Rooms while they away from the
room. Hosts can change the notification settings in their Personal Room preferences.
Collaboration Meeting Rooms (CMR) Cloud Improvements
Video system call-back feature (beta). CMR Cloud users are able to join meetings faster by receiving
a call from the meeting to their video system. To take advantage of this capability, users can either enter
the video address in the Meeting Center application or define their preferred video addresses in their
preferences. Once the video addresses are defined in the preferences, the Meeting Center application
lists them in the Audio and Video Connection dialog box.
This feature is available only to WebEx Hybrid Audio or Cloud Connected Audio customers. Site
administrators also need to enable the feature before it becomes available in the meeting application.
Joining with Cisco Proximity (beta). Users who have the Cisco WebEx Meetings app version 7.1 or
later or version 7.5 or later for Android can enjoy a faster join experience on supported Cisco TelePresence
systems. CMR Cloud users who have the Cisco Proximity app installed on the same smart phone or
tablet as the Cisco WebEx Meetings app, can tap the Proximity icon to join a CMR Cloud meeting
faster. For detailed instructions on setting up your video system for this feature, see the "Set up Intelligent
Proximity" section in the administration guide for your TelePresence system. For a list of requirements
and caveats, see the knowledge base article at http://kb.webex.com/WBX89076.
Numeric Password for Video Systems. For scheduled meetings where the host has required a meeting
password, video system users are asked to enter a corresponding numeric meeting password from their
video systems. This number is randomly generated for each meeting and is required before admitting
the user into the meeting.
Support for Exceptions to CMR Hybrid Recurring Meetings

CMR Hybrid now supports user-created exceptions to a meeting series. You can change the Microsoft Outlook
properties (date, time, invitees, subject, and so on), WebEx properties, or TelePresence properties for a single
occurrence of a CMR Hybrid meeting series:
Exceptions are supported when scheduling a CMR Hybrid meeting series from Microsoft Outlook using
WebEx Productivity Tools.
Edits to a meeting series with preexisting exceptions follow Microsoft Outlook rules, where possible,
for handling exceptions.
"Orphan" meetings are not yet supported. For example, you cannot add a WebEx meeting and
TelePresence rooms to a single occurrence of an Outlook-only meeting series. If you want to make these
features available for a single occurrence, add a WebEx and TelePresence meeting to the whole meeting
series.
See Known Issues and Limitations for Collaboration Meeting Rooms (CMR) for more information about
limitations.
Numeric Meeting Password

24
WBS30.0
WebEx Audio now supports the optional ability to enforce the meeting password requirement for users joining
from phones or from video conferencing systems or applications. When enabled, it requires that users joining
from phones or from video conferencing systems or applications enter a numeric form of the meeting password,
and for users who first join from a WebEx application and choose to call in to the meeting, it enforces the
requirement for users to enter their attendee IDs. This policy applies to all scheduled WebEx meetings and
ensures that meeting attendees are authorized to join the meeting based on knowledge of the meeting password,
not just the meeting number. It does not apply to Personal Conference meetings or Personal Room meetings.
Configuration options for the numeric meeting password requirement and attendee ID requirement are available
in Site Administration for sites that have been provisioned for the Support Secured Access to Meetings
from Phone/SIP endpoints option. Before enabling this feature, make sure that users update their Cisco
WebEx Meetings mobile apps to the latest versions:
Version 7.5 and later for Apple iPads and iPhones
Version 8.0 and later for Android mobile devices
Version 2.5 and later for Windows Phone 8 mobile devices
Version 3.7 and later for BlackBerry 10 mobile devices.
Authentication by Phone
WebEx Audio now supports the optional ability to require users joining by phone to sign in to the meeting.
When enabled, it requires that users joining from a phone authenticate themselves by entering their WebEx
profile phone number and audio PIN. Users who first join from a WebEx application and choose to call in, it
enforces the requirement for users to enter their attendee IDs. The policy applies to scheduled WebEx meetings
if host has selected the advanced scheduling option that requires attendees have an account on that WebEx
site. Configuration options for this feature are available in Site Administration for sites that have been
provisioned for the Support Secured Access to Meetings from Phone/SIP endpoints option. Before enabling
this feature, make sure that users update their Cisco WebEx Meetings mobile applications to the latest versions
and that all users have updated their WebEx user profiles to include one or more phone numbers and an audio
PIN. (See the list of versions under Numeric Meeting Password.)
WebEx Meeting Center and WebEx Event Center

Improved Notifications and Controls in Windows
A chat notification appears for the user if the chat panel is closed or collapsed.
If an error occurs during recording and the recording panel is closed or collapsed, a notification warns the
user about the error.

Language Support
WebEx Productivity Tools are now available in Danish and Turkish languages on both Windows and Mac
versions.
Common Identity Support
WebEx Productivity Tools now support Common Identity. Users who have accounts on newly provisioned
sites with Common Identity enabled see a new user interface for signing into their account. This support is
available for both Windows and Mac versions.
Enhanced Installation Experience for Windows

25
WBS30.0
The installation experience for the Windows version of WebEx Productivity Tools has been enhanced. Users
no longer must restart their computers after a Productivity Tools upgrade on Windows. This enhancement
will take effect after the initial installation of the WBS30 version. In other words, users see this enhancement
when they upgrade to a Productivity Tools version that is later than the WBS30 version.
Audio Security
Security enhancements include automatically generated numeric passwords for audio meetings. The numeric
meeting password is included in the scheduling interface and the email invitation (unless the setting for exclude
password from email invitation is enabled). This feature is available for both Windows and Mac versions.
Call Back for Telephony Service Provider (TSP) audio
The Mac version of WebEx Productivity Tools can enable call back when scheduling a meeting for users of
telephony service provider (TSP) audio, similar to the Windows version of WebEx Productivity Tools. Hosts
must check the Participants receive call back option to enable this feature when scheduling a meeting. This
feature requires both the WebEx site and the host to be enabled for TSP call back.
Recurring Meeting Exceptions for CMR Hybrid
Recurring meeting exceptions for CMR Hybrid meetings are now supported in WebEx Productivity Tools.
Orphan meetings are not yet supported. For example, you cannot add a WebEx meeting and TelePresence
rooms to a single occurrence of an Outlook-only meeting series. If you want to make these features available
for a single occurrence, make the whole series a WebEx and TelePresence meeting. You also cannot add or
remove TelePresence rooms to a meeting series if it has exceptions.
WebEx Site Administration

User Interface Redesign
WebEx Site Administration has a user interface redesign that makes it look modern, clean, and consistent
with the end-user WebEx website. The UI redesign is being done in stages, with this release covering
administration pages that are used most often. Other pages are planned to be redesigned in future releases.
Improved Menu Organization
WebEx Site Administration has an improved menu organization, which consolidates the previous, complex
menu structure into a simplified, consistent menu structure. The menu structure appears on the left navigation
bar and expands to show more information. For example, reports were previously hidden under different site
settings. Now they are consolidated under the Reports menu.
Recording Security
WebEx site administrators now have new options to control access to recordings. Administrators can require
that users sign in before accessing any recording. Administrators can also prevent downloading for any
recording. Administrators can apply these controls to all recordings in a center using the WebEx Site
Administration tool. Hosts can apply these controls to a specific recording by going to the recording information
page. The following new options available in the WebEx Site Administration tool and in individual recording
information pages:
New option to require
New options to prevent download
Authenticated Personal Room Access

WebEx site administrators can now restrict access of Personal Room meetings to signed-in users only. When
this option is enabled, any attendee joining a Personal Room meeting is required to sign in before joining the
meeting.

26
WBS30.0
Automatic Password Generation for Meetings

When meeting passwords are enforced on a site, meeting scheduling from web, Productivity Tools, or mobile
automatically generate strong passwords for meeting. This improves hosts' experience as they do not have to
manually enter password.
Enforce Meeting Password Requirement for Phones and Video Conferencing Systems
Site administrators are now able to enforce attendees to enter a numeric meeting password when joining from
a video conferencing system or calling in from phone. All meeting invitations generate a unique numeric
meeting password that attendees require to enter when enforced.
Authenticated Access from Phones
Site administrators are now able to enforce a requirement for attendees to authenticate themselves (or "sign
in") when calling into a meeting using call-in instructions. Attendees are required to set an audio PIN in their
preferences or profiles to use this feature.
Prevent video conferencing systems from joining meetings that require authentication
Site administrators are now able to prevent attendees from joining a meeting from a TelePresence system or
other video conferencing system if the meeting requires authentication. Since users aren't able to provide
authentication (or "sign in") using a TelePresence system or other video conferencing system, this option
ensures that unauthenticated users cannot join meetings that require authentication. This option is available
only for Meeting Center.
Disclaimers
Version WBS30 adds support for host, attendee, and recording disclaimers. These disclaimers, if enabled, are
presented to the host when starting a meeting, to attendees when joining a meeting, or to anyone who is
viewing a recording.
Each disclaimer can be enabled separately in WebEx site administration, and can be controlled independently
for Meeting Center, Training Center, Event Center, or Support Center. When enabled, disclaimers must be
positively acknowledged before joining a meeting, session, or event, or before viewing a recording.
The following features are included for disclaimers:
A disclaimer is available for attendees who join a meeting using a web page, the WebEx Productivity
Tools panel, and other Productivity Tools, including the WebEx integration to Microsoft Outlook.
A disclaimer is available for hosts when starting a meeting.
A disclaimer is available for people who play back a WebEx meeting recording.
Administrators can configure disclaimers for Meeting Center, Training Center, Event Center, and Support
Center.
Disclaimers are supported in all WebEx languages [English, Spanish (Latin America, Spain), German,
French, Italian, Chinese (Simplified, Traditional), Swedish, Portuguese, Russian, Netherlands, Korean,
Japanese].
WebEx site administrators can control uploading, editing, enabling disclaimers.
Customized Quick Start Pages

Most links on your WebEx site, including the link to Help from within the meeting, now point to pages on
Help Central at help.webex.com, the new place for you to find training, documentation, and support assistance.
For sites set to languages other than English, help links now point to relevant pages on Cisco.com. For
customized Quick Start pages, the Learn More links point to Help Central for all languages.

27
WBS30.0

28
WebEx Open and Resolved Bugs (WBS30)
Using the Bug Search Tool

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
the following:
Open customer-found bugs of severity 1 to 3
Resolved customer-found bugs of severity 1 to 3
Resolved Cisco-found bugs of significance
You can find details about listed bugs and search for other bugs by using the Cisco Bug Search Tool.
Before You Begin

To access the Bug Search Tool, you need the following items:
Internet connection
Web browser
Cisco.com username and password
Procedure
Step 1 To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search.

Step 2 Sign in with your Cisco.com username and password.
Step 3 Enter the bug ID number in the Search for field, then press Enter.
Tip You can also navigate to a specific bug by entering https://tools.cisco.com/bugsearch/bug/<BUGID>
where <BUGID> is the ID of the bug that you are searching for (for example, CSCab12345).
What to Do Next
For information about how to search for bugs, create saved searches, and create bug groups, select Help on
the Bug Search Tool page.

29
Open Bugs for WebEx (WBS30)
Open Bugs for WebEx (WBS30)

The bugs listed in the following table describe unexpected behavior in this release. Refer to Bug Search Tool
for further details.
Table 1: Open Bugs for WebEx Version WBS30
Identifier Severity Affected Area Description

CSCuv05285 3 Meeting Center Meeting Center: Screen
sharing may freeze for
certain participants when
presenter is sharing
through a CMR endpoint.
CSCuv36738 3 My WebEx Username: Ability to

change username on a
tightly coupled site has
been restricted. The
ability for one user to
update another username
is no longer available.
CSCuv50187 3 All Meeting reported Error

[63, 22] when adding
more CCA numbers.
CSCuv35672 3 Productivity Tools Meeting Center: May not

correctly record full
connection time(meeting
end time) if the host gets
disconnected from the
meeting.
CSCuv12024 2 Meeting Center Meeting Center: In some

cases during Application
Sharing, participants may
intermittently see a black
screen for a few seconds.
CSCuv47556 3 Meeting Center Meeting Center: In some

cases, when a PowerPoint
file is being shared
through file sharing, and
auto-advance slides is
being used, the text on the
Start/Stop button does not
refresh properly. (Though
the button functionality
still works properly.)

30
Resolved Bugs for WebEx (WBS30.13)

CSCuv64213 2 Productivity Tools Productivity Tools: When
trying to cancel a WebEx
meeting series scheduled
from Mac PT, an
incorrect error message is
displayed that the series
was scheduled with
Windows PT, resulting in
not being able to cancel
the WebEx series from
Outlook.
CSCux94606 3 XMLAPI XMLAPI: Preventing

multiple PR room
creation for a user
through XML API as
page does not support
this.
CSCux75775 3 MyWebEx A known issue where

speaker video is frozen
for seconds in an MP4
recording.
CSCvb41698 1 Meeting Center (Mac) On Mac OS, the meeting

may stop responding
when sharing the desktop.
CSCvb55314 2 Meeting Center On Windows 10,

(Windows) Microsoft Notepadmay
stop responding when you
are sharing a text file, and
Adobe Acrobat Reader
may stop responding
when sharing a PDF.

Bug number Severity Affected Product Area Description
CSCvb21118 3 Meeting Center Fixed an issue where
call-in numbers were not
appearing in the meeting
email invitation.

31

meeting attendees could
join a meeting after the
host ended the meeting.
CSCvb30431 3 Meeting Center Fixed an issue where the

meeting host key was
being transferred
incorrectly to the
application.
CSCvb36785 4 URL API Fixed an issue with

alternate host and meeting
password errors when the
host already joined a
meeting.
CSCvb31886 3 Event Center Fixed an issue where

incorrectly-formatted
contact information
imported from a
comma-separated values
(CSV) file would not
result in correct feedback
and explanation of sample
format.

bullet point characters
would change into dollar
signs in Microsoft
PowerPoint.
CSCvb18905 3 Meeting Center Fixed an issue with

joining meetings using a
Dell Latitude 11 5175
tablet.

Meeting Center would
occasionally stop
responding when joining
audio on a Windows
computer.

32

CSCvb37083 3 Productivity Tools Fixed an issue where the
meeting type was out of
sync between the
application and the
database.

Bug Number Severity Affected Product Area Description
CSCva04705 3 WebEx Administration Updated the Site
Administration help
document on
PhoneCntry,
CellCntry, AP1Cntry,
and AP2Cntry, and
specified the value of
those items can contain an
underscore _.
CSCva49364 3 Meeting Center Addressed an issue with

certain alternate hosts not
being able to start the
meeting, in the case of
meetings with many
alternate hosts.
CSCva41330 3 WebEx Administration Fixed a bug where the

exported
comma-separated values
(CSV) file for a session
query cannot work when
the users language is set
to Japanese.
CSCva43164 3 Meeting Center Addressed an issue with

displaying Japanese
character first name and
last names incorrectly in
the meeting email
invitation template.

33

CSCva61571 3 Recording Fixed an issue where the
WebEx Network
Recording Player does not
work sometimes in a
lockdown version.
CSCva58959 3 Recording Fixed an issue for WebEx

Recording Format File
(WRF) recording
playback on Mac OS
10.11.
CSCva34558 3 My WebEx Addressed a discrepancy

in reporting where
confirmed attendees
appear in the registration
report but do not appear
in the attendance report.
CSCva25301 3 Meeting Center Fixed an issue with being

unable to use Meet Now
from the Cisco Jabber
application to start a
WebEx meeting.
CSCva85515 3 Event Center Fixed an issue with Event

Center where adding a
custom question to the
registration form would
generate a system error.
CSCva10077 3 Meeting Center Fixed an issue in in a

WebEx and TelePresence
(CMR Hybrid) meeting
where, if the WebEx
application stopped
responding when the first
joined the meeting, video
could not be started for
the remainder of the
meeting.
CSCva33344 3 Recording Fixed an issue where the

laser pointer annotation
tool was not being
properly captured in the
recording.

34

CSCva37415 3 Meeting Center Fixed an issue in Meeting
Center where the active
speaker was still being
displayed in VoIP-only
meetings, even if the
"look who's talking" site
administration option is
disabled.
CSCuz90192 3 Meeting Center Fixed an issue where

exceeding meeting
capacity yielded a system
error instead of warning
message.
CSCva09189 2 Productivity Tools Fixed an issue where the

TelePresence room
information was removed
from the email invitation
body if the meeting was
edited using the Mac
version of Productivity
Tools.
CSCva16270 5 Productivity Tools Fixed an issue where

TelePresence rooms were
not listed alphabetically
when scheduling a
WebEx and TelePresence
meeting (formerly called
CMR Hybrid meeting).
CSCva07007 3 Productivity Tools Fixed an issue in

Productivity Tools where
the updated email
invitation can't render
HTML correctly after the
host accept a new
proposed time without
opening the Microsoft
Outlook appointment.

35

Microsoft Outlook will
generate incorrect HTML
code in an email
invitation for a WebEx
meeting with video
(formerly called a CMR
Cloud meeting) from
Productivity Tools.

Mac version of
Productivity Tools for
would not work with
Microsoft Outlook 64-bit
for Mac.
CSCva49998 3 URL API Fixed an issue where

Productivity Tools
meeting invitations would
not support
%MeetingNumberNS%.

Productivity Tools
deleted a user's Personal
Room meeting if the user
switched between a
regular WebEx meeting
and a Personal Room
meeting for a meeting
occurrence.

Productivity Tools cause
Microsoft Outlook 2010
to stop responding when
Outlook exits if the user
disables the fast shutdown
feature for Outlook.
CSCva99409 3 Meeting Center Fixed an issue where, if

the host has not yet joined
the meeting and the first
attendee becomes the
host, then the first
attendee leaves the
meeting, the meeting
becomes inactive.

36

CSCva19430 3 Meeting Center Fixed an issue where the
text "Add to Calendar"
was displayed in the
meeting email with a
blank link when the
option "iCalendar (Show
Add to My Calendar for
MC, TC and EC)" was
not enabled by the site
administrator.

CSCuz90077 3 Support Center Fixed an issue in Support
Center where overages
could not be disabled by
site administration.
CSCuz93821 3 All Centers Addressed an issue where

some users were denied
access to their preliminary
reports in My WebEx.
CSCuz95956 3 Event Center Fixed an issue in Event

Center where the HTML
align="top" attribute was
not being accepted.
CSCuz98955 3 Event Center Fixed an issue in Event

Center where the font size
used for the Description
field did not match the
other fields on the page.
CSCuz97683, 3 Event Center Fixed an issue in Event

CSCuz88162, Center where individual
CSCuz97693 polling results could not
be saved.

37

CSCuz75056 3 Productivity Tools Fixed an issue where
WBS30 wouldnt
automatically upgrade
after a mass deployment
of the WBS30
Productivity Tools
package.
CSCva18277 4 Meeting Center Fixed an issue where the

arrows to scroll between
participant video
thumbnails sometimes did
not display properly.
CSCuz88062 3 URL API Addressed an issue with

first time mobile users not
being directed to app
stores to download
WebEx, when
cross-launching from
their mobile calendar
invites.
CSCuz71729 3 URL API Fixed an issue where a

host could not start an
Event Center meeting
from email if it was
scheduled in Productivity
Tools.
CSCva06688 3 URL API Fixed an issue where

Mac could not sign in if
the user or the meeting
information contained
special characters.
CSCuy59813 3 Meeting Center Addressed an issue with

Internet Explorer 11 on
Windows 10 where the
user was prompted to
download an application
instead of joining
meetings.

38

CSCva06629 2 Meeting Center Added visual instructions
in the Join Meeting screen
for Firefox 47 and later
browsers informing users
to allow ActiveTouch
General Container to be
run in order to join their
WebEx meeting

Internet Explorer 11 on
Windows 10 where the
user was prompted to
download an application
instead of joining
meetings.
CSCva08236 3 Meeting Center Fixed an issue where

registration links that
were copied from email
messages to Microsoft
Word did not open the
registration page, but
instead redirected to a
page asking for the user
to enter the meeting
number.
CSCva21304 3 Meeting Center Fixed an issue in Meeting

Center where, in some
cases, individual polling
results do not display
correctly to the host.
CSCva58967 2 Meeting Center Fixed an issue in

Microsoft Internet
Explorer 11 where the
secondary loading screen
stopped at 99% and the
browser would not
redirect to the landing
page.

39

CSCuz37244 3 Meeting Center, Training Fixed an issue in the My
Center, Event Center WebEx > Preferences
page under Scheduling
Options, where the host
could not fill in an email
address with capital
letters in the scheduling
permission field.
CSCuw35518 6 Meeting Center Fixed an issue where

Personal Room settings
are incorrectly changed,
when the site
administrator makes
unrelated configuration
changes.
CSCuz51523 3 Meeting Center Added pagination to the

Browse Meetings page to
prevent the retrieval and
display of a large number
of meetings to the user.

meeting series exceptions
that were edited in
Windows could not be
edited or deleted in
Productivity Tools for the
Mac.

Productivity Tools for the
Mac wouldn't allow
deleting Collaboration
Meeting Rooms (CMR)
Hybrid meeting when the
Cisco TelePresence
Management Suite (Cisco
TMS) service URL in site
administration ended with
a slash "/".

40

users could not use
Windows Productivity
Tools for Windows to
schedule a meeting on
behalf of another host
when one Microsoft
Exchange account had
multiple email addresses.
CSCuz53729, 3 Productivity Tools Fixed an issue where

CSCuz65839 Productivity Tools
wouldn't allow deleting a
Collaboration Meeting
Rooms (CMR) Hybrid
meeting when the meeting
had passed the start time.
CSCuz53635 3 Meeting Center Fixed an issue where an

incorrect country flag was
displayed in the "All
global call-in numbers"
dialog when a Canadian
number was in the default
Toll and Toll free
numbers.
CSCuz79386 3 Event Center Removed a reference to

the image tag in the Event
Center Description field
tool tip since the image
tag is no longer
supported.
CSCuz80455 2 WebEx Player Fixed an issue that was

causing the Cisco WebEx
Player to crash when
playing WebEx
Recording Format Files
(WRF).

41

CSCuy97210 3 Site Administration Fixed an issue where site
administrators couldnt
perform the user import
and export at the backup
site when the support
GSB do import/export
user option was disabled
for the site, and showed
the message to customers
for notification
CSCuz01830, 3 Meeting Center Fixed an issue that caused

CSCuz02900 confusion about the
partial recording playback
feature by adding a
recording description in
the Edit Recorded
Meeting page to clarify
that specifying start and
end time will impact both
playback and downloaded
recordings.
CSCuz07967 3 Site Administration Fixed an issue in site

administration where
some settings had
different values for the
Page and User Export
CSV files.
CSCuy89199 3 Meeting Center For sites using telephony

service provider (TSP)
integrated audio, the
country Nigeria can now
be selected as the country
or region of the dial-in
phone number for a TSP
audio account.
CSCuy58110 3 Meeting Center Fixed an issue where, in

some cases, meeting
participants' names would
display as anonymous.

42

CSCuz16479 3 Meeting Center Fixed an issue in the
WebEx meeting
application where sharing
a media file may result in
the audio and video being
out of sync for attendees.
CSCuz09982 3 Productivity Tools Fixed an issue in

a WebEx meeting is
added automatically when
organizers only wanted to
schedule a Lync meeting.

an extra dash was
displayed in the call-in
toll-free number when
scheduling a
Rooms (CMR) Hybrid
meeting with TSP audio.

the option text Allow
external attendees
overlapped with other
options under the "Meet
Now" Settings tab of the
WebEx Settings dialog
box.

the "Password" label
overlapped with its field
under "Meet Now"
Settings tab of the WebEx
Settings dialog box.
CSCuz14329 3 Productivity Tools Fixed an issue in the Mac

version Productivity
Tools where a meeting
series could not be edited
if one of its past
exceptions ended and was
deleted.

43

CSCuz14421 3 Productivity Tools Fixed an issue in the
Windows version of
the version number was
inconsistent between the
About dialog box and the
Microsoft Windows
program list.

Tools where the
Remember me option
doesn't work for some
users.

CSCuy45417 3 Site Administration Fixed an issue where the
email notification for a
user to change the host
PIN length was still sent
to a user who was given
the CMR Cloud privilege
and then had it removed.
CSCux05854 3 Meeting Center Added logic to

automatically end the
meeting when the host's
scheduled meeting time
has ended and the host did
not join the meeting
CSCux05861 3 Meeting Center Added logic to require the

host's presence for users
to join the meeting if they
reenter into a meeting that
was previously ended by
the host.

44

CSCuy44232 3 Event Center Fixed an issue where
Event Center did not
display the HTML <img>
code that was embedded
in the description field for
a scheduled event.
CSCuy36106 3 Meeting Center Added clear messaging

explaining to users why
they are required to reset
or set their audio PIN in
their preferences after log
in.
CSCuy44130 3 Training Center Fixed an issue where

Training Center would
still show the Other
Teleconference Service
audio option in cases
where it was not
provisioned or enabled.
CSCuy48342 3 Training Center Fixed an issue where

Training Center allowed
users to register for a
training session that had
already ended.
CSCuy46844 3 URL API Enhanced email templates

to show country names
next to phone numbers for
WebEx meetings with
telephony service
provider (TSP) audio.
CSCuy57251 3 Site Administration Fixed an issue where

pending new account
requests were not listed
after the site is changed
from non-SSO to SSO.

Event Center generated
the same Registration ID
for two participants

45

CSCuy52852 3 Meeting Center Fixed an issue causing
high CPU usage on Mac
OS X Yosemite during
screen sharing and
application sharing.
CSCuy60621 3 Meeting Center Fixed an issue where a

user may get a brief view
of the Personal Room
meeting before entering
the lobby.
CSCuy11531 3 Productivity Tools Fixed an issue where an

error message displayed
in the Microsoft
Windows10 Event viewer
when the Productivity
Tools service process
ended abnormally.
CSCux49709 3 Productivity Tools Fixed an issue where the

meeting series time would
not be displayed correctly
on the WebEx site when
scheduling through
Microsoft Outlook (the
Outlook mail application
time zone differed from
the time zone on the
WebEx site).
CSCuy52914 3 Productivity Tools Fixed an issue where

scheduling a CMR Hybrid
meeting with
TelePresence rooms
(without WebEx) and
then changing settings
would remove
TelePresence rooms.
CSCuy56725 3 Productivity Tools Fixed an issue with

updating occurrences of a
meeting series in Outlook.

46

CSCuy64232 3 Productivity Tools For meeting sites that are
using the attendee
meeting invitation email
template only, fixed a
Mac and Windows
Productivity Tools
interoperability issue. If a
user who has the
Windows version of
Productivity Tools creates
or edits a meeting or
meeting, that meeting or
meeting series can now be
edited using the Mac
Tools.

WebEx not responding
when users tried to
schedule WebEx
meetings with the
Windows version of
Productivity Tools that
was mass deployed using
Microsoft Systems
Management Server
(SMS).
CSCuy84999 4 Site Administration Resloved an email

template issue where one
variable was incorrectly
translated into German.

restricting Personal Room
participant capacity to 25
instead of 1000, for
certain sites.
CSCuy95292 3 Training Center Fixed an issue with

Training Center related to
correct posting of PayPal
funds.
CSCuy97907 3 Event Center Fixed an issue with Event

Center related to API
scheduled events with
very long passwords.

47

CSCuy99659 3 Site Administration Resloved a site admin
issue for the sites that
have disabled Re-assign
NBR recording. The site
admin should not have the
ability to do the NBR
recording re-assignment
for these sites.
CSCuy99659 3 Meeting Center Fixed an issue with

attendees getting a join
meeting error when
attempting to select a
Join link.
CSCuy64232 3 Productivity Tools Resolved a Mac/Windows

Productivity Tools
interoperability issue for
sites that have enabled
Attendee template only.
Meetings scheduled with
Windows PT are now
editable by Mac PT.

CSCux77671 3 Meeting Center Fixed an issue where
users couldnt set up a
recurring meeting with an
end date after December
2014.
CSCux77707 3 Meeting Center Fixed an issue where a

Rooms (CMR) Hybrid
meeting duration is
incorrect when the Cisco
TelePresence
Management Suite (TMS)
schedule is 13 hours.

48

Meeting Center session
does not start when
started from Cisco Jabber.
CSCux86977 6 MyWebEx Added the ability to

recover usernames if
participants are signing in
to a WebEx site that does
not use single sign-on
(SSO) authentication.
CSCur11531 2 My WebEx Added support for

uploading large files, such
as recording files, in the
My Files section of My
WebEx.
CSCux14001 3 Productivity Tools Fixed an issue where the

Meet Now command
would not work for
participants using Cisco
Jabber 11.0 and later.
CSCux89105 3 Site Administration Fixed an issue where

selecting the Allow the
following URL domain
names the Site
Administration option did
not work.
CSCux95341 2 My WebEx Addressed an issue on the

My Profile page where an
error message appears
when a user attempts to
change their password.
CSCuw48673 6 Event Center Fixed an Event Center

issue where images that
were included as part of a
recording's description
were not being displayed.
CSCuy06742 3 Site Administration Fixed an issue with an

incorrect time format in
site administration
WebACD reports.

49

CSCuy09461 3 Meeting Center Fixed a spelling error in
the notification window
when rescheduling a
meeting.
CSCuy29432 3 Training Center Fixed an issue with where

the Usage Report failed
to display when languages
other than English were
used.

retrieving a program from
Program Manager would
result in a timeout error.
CSCuy28017 3 Meeting Center Fixed an issue where

scheduling a CMR
meeting would result in
incorrectly displaying the
option to disable video as
inactive.

changing the meeting type
would result in a Personal
Room becoming inactive
in the "Meet Now"
settings.

importing a user would
result in the option
Automatically delete
meeting becoming
inactive.
CSCux77950 3 Productivity Tools, Event Fixed a Productivity

Center Tools issue where
scheduling an Event
Center meeting did not
follow the French Event
Center meeting template.

50

CSCux86148 6 Productivity Tools Fixed a Productivity
Tools issue where the
ConfCallParticipant
string was not being
applied to the Personal
Room "Invitation to a
Meeting in Progress"
template.
CSCux49709 3 Productivity Tools Fixed an issue where

meeting times were
inconsistent between the
WebEx site and Microsoft
Outlook, when the host
scheduled a meeting
series from Productivity
Tools with an Outlook
time zone different from
the local computer time
zone.
CSCux76957 3 Productivity Tools Fixed an issue with

scheduling a CMR Hybrid
meeting where
Productivity Tools cannot
recognize a participant's
email correctly if it was
part of a TelePresence
room address.
CSCux45057 3 Productivity Tools Fixed an issue where an

error would be displayed
when a delegated assistant
tried to move the host's
Microsoft Outlook-only
meeting series that was
scheduled without
Productivity Tools.

Productivity Tools not
responding after a
network certification error
was detected when
updating to a later version
of Productivity Tools.

51

Productivity Tools on the
Mac operating system did
not remember single
sign-on (SSO) credentials
after a restart of the
operating system.
CSCuy33308 3 Productivity Tools Fixed an intermittent

issue where Mac version
of Productivity Tools
could not connect to a
WebEx site.
CSCuy38042 3 Productivity Tools Fixed a Windows issue

where a video conference
was automatically
scheduled whenever a
user added a TelePresence
room as a resource in
Microsoft Outlook.
CSCuy37825 3 Productivity Tools Fixed an issue where

CSCuy38412
Tools was not responding
in a configuration with
Microsoft Office 365,
Windows 7, and
Microsoft Outlook 2013.
CSCuv42317 3 Productivity Tools Fixed an issue where

Productivity Tools was
not responding when used
with EMC SourceOne.
CSCuy42765 3 Productivity Tools Improved messaging for

the scenario where
Productivity Tools has an
issue connecting to the
Cisco TelePresence
Management System
(Cisco TMS).

joining a meeting through
the URL API does not
properly pass the
call-back instruction to
the meeting application.

52

CSCux35401 4 Training Center Fixed an issue where a
participant's training
session terminated
incorrectly when expelled
from the Break Out room.
CSCux41777 3 Meeting Center, Event Fixed an issue where

Center, Training Center WatchDox prevented
PowerPoint files from
being shared in Universal
Communications Format
(UCF) mode.
CSCux43487 3 Meeting Center, Event Fixed an issue where a

Center, Training Center, Microsoft PowerPoint or
Productivity Tools PDF file uploaded for
sharing is blank.
CSCux27604 3 Support Center Fixed an issue for

WebACD within the
Microsoft Windows 10
operating system where
audio or video was not
starting.
CSCux32981 3 My WebEx Fixed an issue with

Remote Access when
using a proxy.
CSCux42883 3 Meeting Center Fixed an issue with

telephony service
provider (TSP) hybrid
audio on a Mac where the
expected sequence for the
SDK functions is not
followed.

Meeting Center not
responding when the
Start my video in all
meetings option is
unchecked and the Don't
show video reminder
when meeting starts is
checked.

53

CSCuw29737 3 Meeting Center Fixed an issue in
Microsoft Windows
where users with IDs in
non-Roman character sets
were unable to start
meetings using the
temporary file solution
(TFS) method.

CSCux29864 3 Meeting Center Addressed an issue with
entering numbers into the
WebEx site using a
French keyboard.
CSCux32804 3 All Addressed an issue with

directing to the default
Personal Room page,
instead of the meeting
join page, when selecting
a meeting link.
CSCux32719 4 Event Center Fixed an issue where

Event Center returned an
error when panelists
joined from a link with a
valid pre-filled password.
CSCux32885 3 Site Administration Fixed an issue where the

SupportPR field showed
an incorrect value for
single sign-on (SSO) sites
in a comma-separated
values (CSV) file
generated from a user
account export.
CSCux31442 3 Training Center Fixed an issue where

not provide the correct
error guidance for a
comma added to first
name field.

54

CSCux25759 3 Documentation Updated the
documentation to provide
information about the
SuppprtPR field in the
CSV file used for
importing and exporting
user account information,
and to indicate that the
MyPMR field is no longer
available.
CSCux38239 3 Site Administration Addressed an issue with

being redirected to a
"Service Unavailable"
page when attempting to
customize the Meeting
Center support training
link.

incorrectly displaying the
*1 command option after
PCN *1 dial out is
disabled for the site.
CSCux67387 3 Training Center Fixed an issue where the

Live Training Usage
Detail Report would show
no content when the
session name contains a
tab character.
CSCux66353 3 Site Administration Fixed an issue where

global call-in is not
enabled when a user signs
up for an account.
CSCuw36392 3 All Centers Addressed issue with an

email notification
requiring users to reset
their password twice.
CSCux69999 3 Meeting Center Addressed issue with

displaying an incorrect
start time in a recurring
meeting's email
notification.

55

CSCux41813 3 Productivity Tools, URL Fixed an issue the
API toll-free number for
meeting does not display
correctly in Productivity
Tools for Simplified
Chinese.
CSCux19753 3 Productivity Tools Fixed an issue where a

meeting could not be
updated in Productivity
Tools after the site's
meeting type was
changed.

selecting an exception
meeting from a series that
has many exceptions
caused Microsoft Outlook
to crash.
CSCux17421 3 Productivity Tools Fixed an issue where if a

user scheduled a WebEx
meeting from Microsoft
Outlook 2013 and
cancelled it, it would only
be cancelled in Outlook,
but the meeting would
still show up on the
WebEx site.
CSCux41828 3 Productivity Tools Fixed a truncation issue

for localization of audio
connection type.
CSCux41516 3 Productivity Tools Fixed an issue where, if a

WebEx site that does not
support single sign-on
(SSO) switches to an SSO
site, the non-SSO version
of the dialog box would
appear.

56

updating a non-WebEx
meeting series (when a
user is scheduling the
meeting on behalf of
another host) in an Office
365 hosted environment
would take a long time.
CSCux27654 3 Meeting Center Resolved a known issue

where joining a meeting
through the URL API
does not properly pass the
call-back instruction to
the meeting application.

participant's Training
Center session terminated
incorrectly when expelled
from a Break Out room.
CSCux27604 3 Support Center Fixed an audio and video

issue for WebACD within
the Windows 10
environment.

telephony service
provider (TSP) hybrid
audio where the expected
sequence for the SDK
functions is not followed.
CSCux47573 3 Meeting Center Fixed an issue where the

meeting application may
crash when "Start my
video in all meetings"
setting is unchecked and
the "Don't show video
reminder when meeting
starts" is checked.
CSCux59008 and 3 Event Center Fixed an issue where

CSCux58997 attendees would no longer
be able to hear the Event
Center Audio Broadcast
after network failover.

57

CSCuw93068 3 Meeting Center Fixed an issue where in
large meetings, when
using the in-meeting
"invite & remind" feature,
some invitees would not
receive email invitations.
CSCuw97008 3 Meeting Center Fixed an issue where

meetings would crash
when playing .mov,
.wmv, or .avi files.

custom information
templates may not display
fully in the in-meeting
Info tab.

CSCuw63245 3 All Fixed an issue where
events recording report
page shows "the page
you requested is not
available" or "Service
Unavailable" error.
CSCuw95055 3 Meeting Center Addressed an issue with

being unable to
schedule a meeting with
an apostrophe character
in the meeting
password.
CSCuw93741 3 Meeting Center Added support for the

"Nigeria" country code
for invitees registering
for a meeting or event.

58

CSCuw95386 3 Productivity Tools Fixed an issue for
Productivity Tools
users who have SAML
single sign-on (SSO)
enabled where the site
URL has uppercase
letters. The SAML site
URL parameter value
was not processed
correctly because it was
not in lowercase letters.
CSCuw80472 3 Event Center Addressed an issue

where successfully
registered Event Center
participants were still
asked to enter a
password before joining
an event.
CSCuw91332 3 All Fixed an issue where,

in some cases, the
Global Call-In Number
page would show a
blank number for
Call-in toll-free
number.

the URL API for
hosting a meeting with
automatic sharing
ignores the WL
parameter.
CSCuw93076 3 Training Center, Productivity Fixed an issue where

Tools Training Center would
not start from
Productivity Tools (and
appeared disabled)
when it was set as the
default from My
WebEx "Meet Now"
settings.

59

CSCux04792 3 Training Center, Productivity Fixed an issue where
Tools Training Center would
not start from
Productivity Tools
(resulted in a blank
page) when it was set
as the default from My
WebEx "Meet Now"
settings.

the scheduler removing
line breaks, when
customizing their audio
conferencing
information.
CSCuw83386 3 Site Administration Fixed an issue where

there is no error
message complaining
about invalid user ID
during the user import
process.

not successfully add a
session to a user's
calendar program for
logged-out hosts.

Event Center would
take a long time to
display the program
data after clicking the
"List of Programs"
program URL.

being unable to start a
meeting on Linux
machines, due to a
spinning ball.

60

displaying duplicate
call in number
information under the
"backup numbers"
section.

when a user added a
panelist from a URL
API, the previous
panelist would be
removed.

user could not join a
Personal Room meeting
from an Apple iPhone
or iPad if the site
requires single sign-on
(SSO).

incorrectly displaying
video system
information, after video
callback has been
disabled for the site.

displaying wrong
default call in numbers
in preferences page for
those users who do not
have global call-in
privileges.

displaying a broken
"Terms of Service" link
after uploading a profile
photo.
CSCux18073 3 Site Administration Addressed an issue

where recorded training
access reports were not
available after site
migration.

61

CSCux20110 3 Productivity Tools Fixed a problem where
Productivity Tools did
not show the correct
call-in number.

not apply a discount
coupon code correctly.

URL API registration
for Training Center was
being permitted for
fee-based sessions.

Event Center failed to
send out Invite &
Remind email
messages.

Event Center would
allow an attendee to
register for an event
that was full.

starting an instant
meeting from Lync
takes someone to the
incorrect Personal
Room.
CSCuw39461 3 Productivity Tools Fixed an issue where

end users could not
make someone alternate
host because Outlook
API could not obtain
attendee's email
addresses.

62

the Productivity Tools
application was not
following WebEx
settings to use the
default meeting
template.

canceling a WebEx
Meeting in Microsoft
Outlook would result in
a blank email invitation.
CSCuw82905 3 Productivity Tools The WebEx

Productivity Tool icon
in Microsoft Outlook
has been redesigned for
improved usability.
CSCuv47801 3 Productivity Tools Fixed an issue for the

Windows version of
Productivity Tools
where silent installation
site URL changes were
not taking effect.
CSCuw99089 3 Productivity Tools Fixed an issue for the

Windows version of
Productivity Tools
where, if you switch
sites, compatibility
view errors would
appear in the SSO login
page.
CSCux01239 3 Productivity Tools Fixed an issue for the

Windows version of
Productivity Tools
where, if you change
your operating system
password, the invitation
content would become
misaligned without
breaks.

63

CSCuw20963 3 Productivity Tools Fixed an issue on Mac
Productivity Tools
where users cannot
delete meetings that are
a part of a series.
CSCuw91613 3 Productivity Tools Fixed an issue that

resulted in blank
invitations that were
originally scheduled on
behalf of another host
with the Windows
Tools, and then edited
with the Mac
Productivity Tools by
the host.
CSCux10178 3 Productivity Tools Fixed an issue with the

Lotus Notes integration
where, after the WebEx
Productivity Tools
integration was
manually installed and
uninstalled, the WebEx
icon still appeared in
the toolbar.

Mac version of
Productivity Tools
where, if a user
scheduled a recurring
meeting series and
dragged one of the
meetings in the
Microsoft Outlook
calendar to become an
exception, the WebEx
site didn't display the
information correctly
for the exception
meeting.

64

CSCux13031 3 Productivity Tools Fixed an issue in
Productivity Tools
where the site
administration default
settings for entry and
exit tones were not
being honored.
CSCux27826 3 Productivity Tools Fixed an issue in the

Windows version of
Productivity Tools
where users were
unable to schedule a
without selecting the
"Other Teleconference"
audio connection option
if the site configuration
for audio was set to
"Other Teleconference"
by default.

Windows version of
Productivity Tools
where new PCs would
show the compatibility
view error.
CSCuw40870 3 Support Center and Access Resolved an issue

Anywhere where Remote Access
and Access Anywhere
cannot go not online
due to the firewall in a
proxy-blocking
certificate check.
CSCuw93068 3 Meeting Center Resolved an issue in

large (100+) meetings
when using the "Invite
& Remind" in-meeting
feature, some recipients
may not receive the
email.

65

CSCuw96998 3 Training Center Resolved an issue
where saving the Q &
A information does not
give clear confirmation
that it has been saved,
and there is a delay for
the saved TXT file to
appear.
CSCuw82876 3 Meeting Center Resolved an issue

where unplugging a
USB audio device on
the "test computer
audio" screen does not
automatically refresh
the displayed device to
the built-in mic on the
main audio screen.

where "Mute on Entry"
function will not work
for "Invite by phone"
attendees for Training
Center on the Mac.

where, in some cases,
the host may not be
able to save Q & A
information.
CSCux04046 2 Meeting Center Fixed a join meeting

issue using the Chrome
browser in Meeting
Center on the Mac.
CSCuw02207 3 Support Center Fixed an issue where a

proxy authentication
pops up while restarting
WebACD.

display a "Record
Teleconference" option
in situations where only
VoIP was available.

66

CSCuw97008 3 Meeting Center Fixed an issue where a
meeting would crash
when sharing a video
file in Meeting Center
on the Mac.
CSCux07039 3 Meeting Center Fixed a known issue

when using a
customized meeting
information template
where information in
the "Meeting Info" tab
does not display exactly
as shown in the
template.
CSCuw01922 3 Support Center and Access Fixed an issue in

Anywhere Remote Access and
Access Anywhere
where a shared
application can't be
viewed in on a remote
Windows 10 computer.

VoIP-only recordings
would incorrectly
display a teleconference
prompt.
CSCux27640 3 Support Center, Productivity Fixed an issue where

Tools Support Center would
display "Cisco WebEx
Service has Stopped
Working" error after
Productivity Tools
installation.

the wrong join-meeting
time was displayed for
meetings with a survey.

67

generation of the
WebEx Site
Administration usage
report timed out in
some cases.
CSCuw41277 3 Site Administration Fixed an issue where an

administrator using
WebEx Site
Administration failed to
change a user's
password in some
cases.

number of recordings
was missing when
administrator using
WebEx Site
Administration edits a
user account.

accessing Meeting
Center after logging in,
for some users
CSCuw36392 3 All Centers Addressed an issue with

requiring new users to
reset their password
twice.
CSCuw62026 3 All Centers Fixed a problem where

the "Attendees receive
call back" option was
not being retained after
enabling it.
CSCuw59260 3 Event Center Fixed error code that

was generated by an
invalid HTML tag in an
Event Center Program
description.

68

displaying a "Request
Host Account" link to
users even after the host
account signup was
disabled in the WebEx
Site Administration.
CSCuw61593 3 Event Center Fixed an issue where

Audio Broadcast and
Other Teleconference
failed to start if
network-based
recording was disabled.
CSCuw63207 3 Documentation Fixed an issue where an

administrator using
WebEx Site
Administration edited
an Event Center HTML
email template and saw
an older version of
''Support HTML tags
and attributes"
document.
CSCuw71953 3 Event Center Fixed an issue where an

administrator using
WebEx Site
Administration was
unable to edit the event
recording settings when
language was set to
Russian.
CSCuw71933 3 Meeting Center Fixed a few display

alignment issues on
recording web page
interface.

the WebEx Site
Administration option
"Require login before
site access" was
missing for single
sign-on (SSO) sites.

69

CSCuw71847 3 Site Administration Clarified in invitation
email templates that
one cannot add the
meeting to the calendar
on mobile devices.
CSCuw78303 3 Meeting Center Addressed an issue

preventing certain email
domains from joining a
meeting.

a host editing a
recurring meeting
instance that had been
scheduled by someone
previously allowed to
schedule on behalf of
that host.

preventing users from
joining the second
instance of a recurring
meeting series, if the
option to join before the
host is enabled.

preventing hosts from
scheduling meetings, if
an invalid entry is
entered into the site
administrator's tracking
code field.
CSCuw69405 3 Support Center Fixed an issue where

the French translation
was not precise on the
Support Center home
page.

receiving a "Telephone
unavailable" error when
scheduling a meeting.

70

CSCut64622 3 Productivity Tools Fixed an issue where
hosts could not delete
meetings scheduled
with Microsoft Outlook
using Productivity
Tools after their
username changed.

Productivity Tools did
not store passwords
even when "Remember
Password" was enabled.

the status update "In a
WebEx Meeting" didn't
appear in Lync or
Office Communicator.
CSCuw19728 3 Productivity Tools Fixed an issue with

Lync integration where
invitees would not
receive a meeting link
from hosts that click
"Start Meeting" on the
Lync chat window.

Productivity Tools
would not automatically
update even after user
has been logged in for
1 hour.
CSCuw32764 3 Productivity Tools, Support Fixed an issue where

Center users were unable to
start Support Center
session with
Productivity Tools
using "Meet Now."
CSCuv43860 3 Productivity Tools Fixed an issue where an

alternate host could not
be added if their display
name contained a
bracket.

71

CSCuw34900 3 Productivity Tools Fixed an issue where a
user on Windows
schedules a CMR
Hybrid meeting on
behalf of another user
on Mac and books a
TelePresence room.
The Mac user with
Productivity Tools
opens the scheduled
meeting and does not
see the scheduled
TelePresence room.

hosts would have issues
logging in without
admin rights after a
silent install of
Productivity Tools
Lotus Notes integration.
CSCuw45025 3 Productivity Tools Fixed a French

Productivity Tools
translation issue that
had an extra parenthesis
and the word
applications is cut off
on the settings of the
Windows version of
Productivity Tools.

users who have
remember username
and password options
enabled, and then
switch sites, would see
incorrect username or
password error
messages when entering
their user names.

72

users who drag a CMR
Hybrid occurrence into
exception within
calendar, the phrase
"Do not delete or
change any of the
following text." will
disappear from the
Outlook invitation.

hosts would have issues
logging in without
administrator privileges
after a silent installation
of Productivity Tools
Lotus Notes integration.
CSCuw29886 4 Productivity Tools Fixed an issue in

Lotus Notes where a
host editing a meeting
and adding attendees
would not see a dialog
box prompt to send
update to all or send
only to added or deleted
attendees.
CSCuw73112 3 Productivity Tools Fixed a French "Meet

Now" button translation
issue.

the Microsoft Outlook
Calendar Today view
would disappear after
installing Productivity
Tools.
CSCuu40678 1 Meeting Center Fixed an issue where

some attendees would
receive blank meeting
invitations.

73

CSCuw47520 3 All Centers Fixed an issue where
upon ending a meeting,
a user might see a
temporary folder
automatically created
under "My Documents"
which is then
immediately deleted.
CSCuv72482 3 Meeting Center Fixed a problem where

the meeting application
does not allow opening
video setting in Citrix
VDI.
CSCuw45356 3 All Centers Addressed issue with

meeting join hanging at
99% under the
customer's network
environment.
CSCuw49478 2 Meeting Center Fixed a crash issue due

to internal camera type
in the Windows
meeting application.
CSCuw39280 3 Meeting Center Fixed an issue for when

users get stuck at 99%
for the Mac meeting
application loading
status.
CSCuw53435 3 Meeting Center Fixed Mac Chrome 45

join issue.
CSCuw45560 3 Event Center Fixed an Event Center

crash issue caused by
sharing a video file.
CSCuw92136 3 Meeting Center Fixed an issue with the

whiteboard save
function.

74

CSCuv76990 3 All Resolved a problem
where a user cannot
directly join a meeting
after logging in or signing
in.
CSCuw13950 3 Meeting Center Resolved an issue with

using UK-formatted end
dates when scheduling a
recurring meeting.
CSCuw03543 3 All Resolved an issue where

a customer cannot use
GET to call our URLAPI
after site was upgraded.
CSCuv92427 3 Meeting Center Resolved an issue with

copying and pasting a
meeting number when
joining a meeting on a
Mac Safari browser.
CSCuv94840 3 Meeting Center Resolved an issue with

being unable to join a
Personal Room when the
first attendee joins from a
video conferencing
system and the Call Back
feature is disabled for the
WebEx site.
CSCuw19361 3 Event Center Resolved a problem that

caused the audio
connection type "WebEx
Audio" to not appear by
default in Productivity
Tools.
CSCuv94703 3 Meeting Center Resolved an issue where

a user would see two
mouse pointers when
sharing using Safari on a
Mac.

75

CSCuw05590 3 Meeting Center Resolved an issue where
very high CPU usage was
experienced during screen
and application sharing
on MacBook Pro with the
Yosemite 10.10.3
operating system.

Mac users could not start
or join meetings.

using a 4K USB 3.0 video
camera was causing the
Mac meeting client to
crash.
CSCuv57882 4 Event Center Resolved a problem that

caused the audio icon
tooltip in Participant List
for an attendee who
connected to audio using
the computer to display
the incorrect message.
CSCuw13451 3 Meeting Center Resolved a problem

where in some cases the
host role is passed to an
attendee in the Personal
Room lobby.
CSCuw16870 3 Recording Playback Resolved a problem

where a network-based
recording cannot be
played back with proxy
setup.
CSCuv94533 3 Productivity Tools Resolved an issue where

users are not able to log
in and Productivity Tools
hang.

76

CSCuv73129 3 Productivity Tools Resolved a severe latency
issue while managing
multiple Microsoft
Outlook Calendars after
installing WebEx
Productivity Tools.
CSCuv34636 3 Productivity Tools Resolved an issue where,

after installing
Productivity Tools, the
WebEx site and CMR
user credentials were not
automatically populated.
CSCuv34551 3 Productivity Tools Resolved issues with

using the /qb parameter
when deploying
Productivity Tools
through mass installation
on Windows.
CSCuw02536 3 Productivity Tools Resolved incorrect email

template after site was
upgraded.

Bug number Severity Affected Area Description
CSCuv68193 2 All Fixed an issue where user
is unable to join a meeting
on Firefox when VPN is
turned off and a proxy is
configured.
CSCuv20012 3 Meeting Center Fixed an issue in Site

Administration where,
when a Site Administrator
unchecked 'Require
attendee email address' in
Site Administration,
attendees were being
forced to enter their email
address.

77

CSCuv24243 4 Meeting Center Fixed issues with the
application download
feature.
CSCuv23380 3 Event Center The Unlisted Recordings
report may time out when
trying to extract a large
amount of data.
CSCuv32868 3 Site Administration Fixed a bug so an
administrator user can
view tracking code
information entirely, even
if it has many choices.
CSCuv41502 3 Meeting Center Fixed an issue for
Meeting Place integrated
sites, where a host was
able to schedule Personal
Conference meetings
even though he or she
does not have scheduling
permission.
CSCuv15177 3 Event Center The Event Activity report
may time out when trying
to extract a large amount
of data.
CSCuv12937 3 Event Center The Attendance report
may time out when trying
to extract a large amount
of data.
hosts were unable to edit
the welcome message
when scheduling a
meeting using
Productivity Tools.
CSCuv10189 4 Meeting Center Restored ability for users
to upload MPEG-4 (MP4)
recordings to the Meeting
Center recordings page.
CSCuv57751 3 Event Center Fixed an issue where the
recording playback did
not show the entire topic.

78

CSCuv66131 4 Site Administration Addressed an issue where
a link to the export user
list returned the user to
the Site Administration
home page instead of
downloading the file.
CSCuv83119 3 All Centers Restored the ability for
hosts to query My WebEx
reports.
CSCuu76149 3 Recordings Addressed an issue where
audio quality was very
poor when a WebEx
Recording Format (WRF)
File was converted to a
Windows Media Video
(WMV) File.
CSCuv33064 3 Productivity Tools Fixed an issue that
sometimes occurs if a
user cancels a meeting
with no WebEx meeting
added and then enters text
into the canceled meeting
invitation, the receivers
would not receive the text
in the canceled meeting
invitation.
US46382 3 CMR Cloud Fixed an issue where
CMR Cloud account
upgrade email message
(WebEx Account
Upgrade_CMR template)
were being sent, even
though the site was
provisioned not to send
account update email
messages.

79
Resolved Bugs for WebEx (WBS30.0.5)
Resolved Bugs for WebEx (WBS30.0.5)

CSCuv28965 3 CMR Cloud CMR Cloud: Fixed an
issue where CMR Cloud
functionality did not work
for users with Telephony
Service Provider (TSP)
audio accounts whose
WebEx accounts were
created on the Cisco
Collaboration
Management console.
CSCuv53113 3 CMR Cloud CMR Cloud: Fixed an
issue where an Apple
iPad or iPhone user
joining or leaving a
meeting while someone
was sharing content
would result in a black
screen for all participants
in the meeting.
CSCuv62113 3 Meeting Center Meeting Center: Fixed
issue causing the meeting
application to crash after
upgrading to the new user
interface library.
CSCuv41291 3 Meeting Center Meeting Center: Fixed an
issue where a Mac user
sometimes experiences
meeting crashes when
attempting to share
content in a TelePresence
meeting
CSCuv48703 3 CMR Cloud CMR Cloud: Restored the
ability for a site
administrator to use the
WebEx username as the
Personal Room ID for
new account creations.

80

CSCuu28080 2 Meeting Center Meeting Center: Fixed
issue causing Mac
application to crash in
some cases.
CSCut44690 2 Mobile apps Mobile attendees are able
to join meetings from a
join link on mobile apps,
without requesting an
unrequired password
CSCus78267 2 Event Center Event Center: Archive
logging exhausted
available disk space
CSCus79887 2 Meeting Center Meeting Center: Fixed
issue where users on Mac
10.8/Mac 10.9 can not
start or join meetings
through FireFox35
CSCut39522 2 Productivity Tools Invitee cannot be shown
in alternate host list
CSCut41682 2 Meeting Center Meeting Center: Fixed
expired certificate issue
on Mac
CSCut42195 2 Training Center Training Center Hands
On Lab: In full-screen
mode, Ctrl+F hotkey
intercepted by local
machine as well being
sent to remote computer
CSCus32910 2 Training Center Training Center: The
customized link for
Support -> Download was
not working and would
revert to default location
CSCus65150 2 Meeting Center Hosts can continue to use
old meeting templates
with end dates in the past,
to schedule recurring
meetings

81

CSCus76211 2 Meeting Center Fixed Personal Room's
Meeting Key conflict
issue
CSCuu60154 2 All TSP audio only: Export
contained invalid format
for the country code of
TSP audio accounts.
Re-import of that data
works, but caused NBR
to fail.
CSCuu56770 2 Productivity Tools WebEx Productivity Tool
Icon is missing in
Outlook for Mac
CSCuv08661 2 Training Center Training Center Hands
On Lab: Application
crash
CSCut81426 2 Meeting Center Provide a workaround for
the Node-enabled site
where Personal Room
meeting cannot be started
CSCut20624 2 All Fixed issue where video
shared by the presenter
cannot be viewed by
attendees.
CSCuu22966 2 All TSP audio only: In some
cases, the Macintosh
application would falsely
offer "Call Using
Computer" even if the
audio partner doesn't
support VoIP on
Macintosh.
CSCus53449 2 Meeting Center Attendees previously
unable to join Personal
Room meetings using the
Personal Room join link
are now able to join
CSCus53561 2 Meeting Center On a site that does not
have CMR Cloud
enabled, email invites for
Personal Room meetings
will no longer include
how to join with a video
device.

82

CSCus54897 2 Mobile apps Mobile attendees are able
to join meetings from a
join link on mobile apps,
without requesting an
unrequired password
CSCus56686 2 Meeting Center Reduces browser
processing and overhead
when scheduling
meetings in the future
issue on Mac to prevent
audio from connecting to
Airplay by default.
bug where audio could be
enabled in a meeting
without the host, even
with the "Join Before
Host" setting disabled in
Site Administration.
CSCuv11008 2 All Fixed issue where
attendees could save only
the first page of PDF in a
shared file.
CSCur45859 2 Support Center Remote Access: Copy &
Paste function would stop
working intermittently
while connect to a remote
machine
CSCut06959 2 Productivity Tools Mac Productivity Tools
can not pass SSO sign in
due to SSO certificate
CSCut51432 2 All Fixed conversion from
ARF to MP4 using NBR
recording player.
CSCut58942 2 Productivity Tools Productivity Tools
version 2.36.* caused
Outlook to freeze with
Outlook 2007/2010/2013
issue causing meeting
application to disconnect
in certain proxy
environments

83

issue where attendees
could not use desktop
(screen) sharing after
becoming the presenter.
CSCuu05264 2 All Fixed an issue where
recording playback shows
blank content.
issue on Mac OS X 10.10,
where the Meeting Center
application would display
incorrect memory
utilization
issue causing Mac Mini
audio to crash
CSCuu07940 3 All Fixed joining a WebEx
meeting fails with error
47 from Jabber.
audio issues when using
Mac and external headsets
CSCuu10551 3 Productivity Tools Application crashing as
soon as One-Click is
launched in Windows 8.1
CSCuu36938 3 Meeting Center Editing a recurring
meeting that has special
characters in the topic is
creating duplicate
meeting on WebEx site.
CSCuc55053 3 Meeting Center Meeting Center: Fixed
issue where polling data
would be lost if the
meeting was ended
without closing polling.
CSCuu50473 3 Event Center Event Center: Image
uploaded to a Program
not seen when viewed
from Program URL

84

CSCuu90443 3 Productivity Tools The WebEx site shows
the meetings to be on the
Last Saturday of every
month instead of last
Friday when the meeting
is scheduled using
Productivity Tools
issue with starting or
joining a meeting on
Chrome when multiple
Chrome windows are
open
CSCuu92084 3 Productivity Tools Editing a recurring
meeting that has special
characters in the topic is
creating duplicate
meeting on WebEx site.
CSCuv33064 3 Productivity Tools Outlook meeting
cancellation email is null
as long as Productivity
Tools is installed.
audio tool tip display
issue
CSCuv39714 3 All TSP audio only: On the
Audio Connection
dialogue box, the
microphone icon is
greyed out until the user
first mutes himself using
the microphone icon on
the Participant List.
CSCut59029 3 Meeting Center Host can be sent
invitation mail for an
instant meeting started
with Meet Now if the
option is enabled in a
template and that template
is selected in Meet Now
Settings
CSCut62455 3 Event Center Event Center: Attendees
who joined from a mobile
device received "Absent"
from webinar email.

85

CSCut64400 3 All Fixed an issue where
audio is missing from a
recording in some cases.
CSCut97433 3 Meeting Center Meeting Center: fixed bug
with Mute on Entry for
VoIP and Call-me users
CSCut99336 3 Site Administration Email invites: Fixed bug
when host added more
attendees, the attendees
did not receive an email
invitation.
CSCuu03724 3 Productivity Tools Mac Productivity Tools
scheduling TelePresence
meeting will fail if time
zone has daylight offset
CSCut52143 3 Productivity Tools CMR Hybrid: Schedule
on behalf mail body host
name is secretary's name
CSCut52369 3 Meeting Center Meeting Center: Fixed an
issue in Chrome causing
some users to see a "The
WebEx application has
encountered a problem
and needs to close" when
trying to join or start a
meeting.
CSCut52503 3 Productivity Tools Productivity Tools can't
list contact Outlook 2013
One Click
CSCut56913 3 Site Administration Site Administration:
Fixed site settings issue
when localization was set
to Russian and "Set
Maximum video
bandwidth to " was set to
30 fps, the bandwidth
would use 40 fps.
CSCut56914 3 Site Administration Site Administration: The
word "Partner" in Partner
Links was incorrectly
spelled when localization
was set to Russian.

86

CSCut15081 3 Meeting Center Instant meetings started
with Meet Now can
automatically share a
presentation/document
once a participant joins
the meeting
CSCut15094 3 All Fixed an issue where an
MP4 file cannot be shared
in Mac OS X 10.10.
CSCut15719 3 Productivity Tools The variable
%MeetingNumberNS%
does not work with
Productivity Tools email
template
CSCut17869 3 Support Center Support Center: File
transfer to remote PC
failed
WMV video sharing
content goes blank in
some cases.
CSCut51423 3 Productivity Tools WebEx 29.13.2 PT SSO
login would clear the
cookies in Safari for other
sites
CSCus81797 3 All Reduced time to load the
"All Meetings" tab
beneath My WebEx
CSCus84382 3 Training Center Training Center: Attendee
received registration
confirmation with empty
Reg ID field
CSCus88215 3 Meeting Center Users with special
characters in the name
who join a meeting a
second time will display
their names correctly
display issues on
high-resolution screens
using high DPI settings

87

CSCus90729 3 Event Center Event Center: Mute
All/Unmute All does not
work correctly
CSCus94228 3 Event Center Event Center: Wording
related to microphone not
detected was incorrect
CSCur83209 3 Productivity Tools Productivity Tools for the
Mac can't be downloaded
on WBS29.11
CSCur90106 3 Productivity Tools For CMR Hybrid,
Meetings booked using
Productivity Tools
inconsistently return
confirmation emails
CSCus05456 3 All Fixed an issue where
Broker for Vista pop up
prevents joining meeting
in WBS29.11.
CSCus39739 3 Productivity Tools Productivity Tools:
Warning message for
TelePresence video
endpoint conflict needed
to be more descriptive
CSCus41605 3 Support Center WebACD: URL referral
report is incorrect when
using Internet Explorer
issue causing client to
crash when resizing
panels
CSCus49652 3 Mobile apps Host is unable to start a
meeting when she/he is in
attendee using iPad
issue causing some Mac
users to see incorrect
meeting access code
CSCuv55921 3 Training Center Training Center:
Participant list did not
show attendees

88

bug where host is unable
to edit the welcome
message
CSCzu47203 3 All Fixed an issue where
NBR recording is missing
some presentation in
certain cases.
doesn't wait for Mac OS
to establish a network
connection
CSCut66152 3 Productivity Tools The standard (non-SSO)
sign in dialog will show
after the site has been
upgraded to an SSO site
CSCut66349 3 All Fixed issue with BU
Parameter not working for
URL API m.php
(AT=HM)
CSCut68796 3 Site Administration Site Administration:
Fixed the error that
occurred while trying to
update the SSO
configuration.
CSCut77914 3 Meeting Center Fixed issue with HD
video availability in
Personal Room
CSCut78062 3 Productivity Tools If Productivity Tools does
not load within 500 ms,
the add-in for Office 2013
will be disabled
CSCut26557 3 Productivity Tools Unable to join via "Join
by number" option in
Productivity Tools.
was not following the
automatic update disabled
site administration setting
CSCut30597 3 Event Center Event Center: Creating a
Customized Report would
timeout and return no data

89

CSCut20168 3 All Fixed playing back
recording file problem in
Japanese Mac OS.
CSCut20568 3 Productivity Tools Windows PT would
display an incorrect error
message if a TSP site user
does not have their audio
account set up
CSCus58369 3 Site Administration Renaming of a WebEx
site caused site branding
issue
CSCus60820 3 Event Center Event Center: Image
uploaded in email
template did not display
when using Internet
Explorer
CSCus62005 3 All Fixed a UI issue with
Register button in French.
CSCus62442 3 All Fixed an issue where an
error on loading
WbxU115.Dll while
playback a recording.
CSCus63752 3 Meeting Center Meeting Center: fixed
typo in the annotation
toolbar
CSCut18250 3 Access Anywhere Access Anywhere agent:
Changing access code
failed
CSCut19686 3 Productivity Tools Unable to edit meet now
settings when the user
only has support center
session type
CSCus56147 3 Training Center Training Center:
Registration is full was
not being clearly shown
CSCus56651 3 Meeting Center User flag for "Use
Personal Room for all my
instant meetings" was not
being saved.

90

CSCum36424 3 Meeting Center Meeting Center: Fixed
issue causing meeting
application to close and
restart
CSCup49338 3 Productivity Tools Incorrect error message
when booking a
TelePresence room that is
unavailable
CSCus16445 3 Meeting Center Meeting Center: Fixed an
issue where unneeded
installation prompt was
shown.
CSCus53789 3 Meeting Center Default call-in number
will not disappear after
updating Personal
Conference Number or
PIN in audio settings
CSCus54254 3 Support Center WebACD: Entry Link /
HTML code not displayed
for Chrome and IE
browsers
CSCus54583 3 Productivity Tools Productivity Tools for
Lotus Notes doesn't
support images or URLs
CSCus54683 3 Productivity Tools For Windows
Productivity Tools, if a
user enters line breaks
into the Other
Teleconference section, it
would show as one line
meeting password
requirement when joining
meetings in some cases.
CSCus24497 3 All Fixed video camera
sharing failure issue.
CSCus51309 3 Event Center Event Center: Survey
would be presented twice
if submitted with fields
left blank

91

CSCuu54395 3 Productivity Tools Can't edit exception
meeting if time zone is
missing in the
Productivity Tools
application
CSCuu56454 3 Meeting Center Meeting Center: fixed
incorrect meeting status
issue on web pages.
CSCuu23031 3 All TSP audio only: When
connected to audio using
"Call Using Computer,"
and user tries to "switch
audio" to callback, the UI
hangs.
CSCuu23090 3 Event Center Event Center: Max
participants could be
edited to be less than
current number of
registrants
CSCuu12342 3 Productivity Tools Wrong translation on
Russian language
issue on Mac when
headphones are plugged
in after a user has
connected to audio
CSCuu15563 3 Meeting Center Meeting Center: fixed
incorrect meeting status
issue on web pages.
CSCuu16191 3 Productivity Tools Attendees cannot see
invitation when the
meeting is scheduled on
behalf in the Productivity
Tools application
CSCuu17992 3 Productivity Tools Performance issue when
scheduling meeting with
TelePresence added from
Productivity Tools
CSCuv09220 3 Event Center Event Center: Timezone
duplicated if local saved
preference matches an
event defined time zone

92

CSCuu59507 3 Productivity Tools Normal user get error
when auto update
Productivity Tools
application
CSCuu62060 3 Productivity Tools "Display global call-in
numbers to attendee" is
not followed the setting
in customized meeting
template
meeting application crash
problem when starting a
meeting.
host personal room profile
number incorrectly
displayed issue.
CSCuu69177 3 Productivity Tools The green check mark has
2m40s delay when
scheduling CMR Hybrid
meeting
CSCuu69258 3 Productivity Tools WBS29 site URL does
not change on silent
install of Productivity
Tools
CSCuv00114 3 Productivity Tools Location field is auto
populating the
MeetingPlace details
when scheduling in
Productivity Tools
issue on Mac where a user
cannot switch from
desktop (screen) sharing
to application sharing
CSCuv02252 3 Productivity Tools Get -999 error when
switch site quickly in
Productivity Tools
application during login
CSCuv02803 3 Meeting Center Addressed an issue with
accessing password
protected file folders from
the Personal Room page

93

CSCuv04289 3 Training Center Training Center: Breakout
room displayed 2
presenters
CSCuv04710 3 Meeting Center Meeting Center: Fixed an
issue where certain
telephone numbers were
not displaying the proper
country flag
CSCuv05150 3 Event Center Event Center: Disabling
"Automatically delete
meetings from My
Meetings when
completed" failed
CSCuv06478 3 Site Administration Site Administration:
Fixed issue when TSP
accounts did not work
after a user import.
CSCus76213 3 Productivity Tools Productivity Tools
application cannot login
on PAC proxy
CSCus76998 3 Site Administration Site Administration:
Fixed user export issue
that occurred when one
user was assigned to
multiple remote
computers.
CSCus65464 3 Meeting Center Internet Explorer
correctly renders the join
page of the Personal
Room
issue to correctly show
TelePresence active
speaker
CSCus67309 3 Meeting Center Meeting Center: fixed the
issue where error 104 is
shown when starting or
joining a meeting from
Windows Vista.
CSCus73944 3 Meeting Center Fixed an issue of the
Personal Room URL in
the invitation email on the
site which has more than
one brand names

94

CSCus74677 3 Productivity Tools Incorrect message when
TMS server cannot be
accessed during
scheduling CMR Hybrid
meeting
CSCus76050 3 Productivity Tools Canceling single
occurrence meeting
would cause remaining
series meeting to not start
CSCus33462 3 Productivity Tools Cannot start One-Click
meeting due to password
decryption
CSCus35853 3 Support Center WebACD: JMF retry
timeout was too long
CSCus64329 3 Meeting Center Fixed an issue where
could still be started when
the simultaneous session
site limitation of the site
is 1 and another one
Meeting Center meeting
is running there
CSCus28073 3 Event Center Event Center: Unable to
change the Year value in
Reminder/Follow-up
mails section
CSCus29738 3 Meeting Center Fixed an issue where
Personal Room cannot be
accessed because of "@"
symbol in the Personal
Room URL
CSCus30195 3 Training Center Training Center: Prst
training customized
landing page failed
failure to share a second
monitor set to 150 DPI in
Windows 8.

95

CSCut42457 3 All Macintosh meeting
application: Searching
among the list of global
call-in numbers will find
the wrong number. User
must scroll to find the
right number.
failure to share a second
monitor set to 150 DPI in
Windows 8.
CSCut38101 3 Meeting Center Meeting Center: Fixed an
issue where meeting start
time is incorrectly
displayed in Internet
Explorer 9 for the host
after scheduling a
meeting.
CSCut38794 3 Productivity Tools Unable to start One-Click
meetings
does not detect TMS
booking service URL
correctly
CSCut90564 3 Event Center Event Center: Attendees
on Android device unable
to view shared file if
Flash Client disabled in
Site Administration
issue to display "green
message" when enabled
in Site Administration
joining meeting fails from
Jabber in some cases.
CSCut96437 3 Productivity Tools Sametime integration
cannot start Personal
Room instant meeting

96

CSCuv23204 3 All SetMeeting:
firstAttendeeAsHost flag
is always ignored and set
to false (sometimes
overriding the option
selected during
createMeeting)
CSCuv14899 3 Productivity Tools compatibility issue
between WBS28 and
WBS29 Productivity
Tools applications
CSCut46703 3 All TSP audio only: If there
is no speaker device
enabled on the computer,
attempting to use "Call
Using Computer" would
leave the audio dialog box
stuck in "Connecting"
state.
CSCut84191 3 Support Center Support Center: Fixed
issue allowing "Meet
Now" settings to be
configured to Support
Center.
CSCut85741 3 Event Center Event Center:
AttendeeHistoryReport
failed to display any
results
issue causing Mac
meeting application to
crash when TelePresence
users leave and rejoin
CSCuu29842 3 Event Center Event Center: SourceID
data not shown in report
CSCuu81988 3 All Fixed an issue where
recording keeps buffering
and does not start
playback.
CSCuv12822 3 Productivity Tools For Lotus Notes, user
cannot change room, date,
time when the room is
unavailable

97

issue on Mac application
causing screen sharing to
flicker
CSCuu76042 3 Site Administration Site Administration:
Fixed issue to allow the
"Force this user to change
password on next login"
option to be disabled
during user import.
CSCuu30255 3 Productivity Tools Duplicate meeting
information in email
when user use Windows
Productivity Tools with
3rd-party add-ins

98
System Requirements and Cross-Platform
Information
WebEx System Requirements (WBS30)
Operating System and Browser Support

1 2
Windows Mac OS X Linux
Operating Systems Windows Vista 10.7, 10.8, 10.9, 10.10, Ubuntu 12.x and 14.x
32-bit/64-bit, Windows 7 10.11 (Gnome), Red Hat 5, 6,
32-bit/64-bit, Windows 8 Open SuSE 13.1,
32-bit/64-bit, Windows 13.2,Fedora 19, 20 (all
8.1 32-bit/64-bit, 32-bit)
Windows Server 2008
64-bit, Windows Server
2008 R2 64-bit, Windows
10
Available WebEx All services Meeting Center, Training Meeting Center Event
Services Center, Event Center, Center Training Center
Support Center Remote Support
Minimum System Requirements
Processor Intel Core2 Duo CPU Intel (512 MB of RAM or Intel or AMD x86
2.XX GHz or AMD more recommended)
processor (2 GB of RAM
recommended)
JavaScript JavaScript and cookies JavaScript and cookies JavaScript and cookies
enabled enabled enabled

99
System Requirements and Cross-Platform Information
Operating System and Browser Support
1 2
Other Active X enabled Java 6, libstdc++ 6.0,
(unblocked for IE is GNOME/KDE
recommended) Java 6 or windowing system
later
Browsers
Internet Explorer 7, 8 (32-bit/64-bit), 9

(32-bit/64-bit), 10
(32-bit/64-bit), 11
(32-bit/64-bit)
Mozilla
Firefox3 Latest Latest Latest
Safari 5, 6, 7, 8
Chrome3 Latest 32-bit/64-bit Latest 32-bit/64-bit
1 Joining a Meeting on a Mac
Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously
relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did
not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user
is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then
starts the meeting.
When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After
you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event
from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally
selected and you will be able to join successfully.
2 Linux is not supported for Personal Rooms.
3 Using WebEx on Chrome and Firefox
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided
for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through
a one-time process to add the extension and update the WebEx application. After the first time, users can join without the
extra steps.
Firefox 64-bit is not supported.

100
Windows XP, Windows Server 2003, Mac OS X 10.6, and Internet Explorer 6 End of Support Announcement
Windows XP, Windows Server 2003, Mac OS X 10.6, and Internet Explorer 6
End of Support Announcement
WebEx support for Windows Server 2003 and Mac OS X 10.6 ended with version WBS30. We no longer
test Windows Server 2003 and Mac OS X 10.6 with our products and cannot guarantee that WebEx will
continue to work on those platforms. Microsoft has announced that Windows Server 2003 is not supported
after July 14, 2015, and Apple has stopped providing updates and security patches for Mac OS X 10.6.
In addition, as was announced previously, WebEx support for Windows XP was ended January 2015.
Because these operating systems were no longer supported, starting with version WBS30, users are unable
to join or start WebEx meetings, Remote Access sessions, or Access Anywhere sessions, or use any other
WebEx applications from computers that use Windows Server 2003, Windows XP, or Mac OX 10.6.
We recommend that users upgrade their computers to a supported operating system so that they can continue
use WebEx without interruption. Users can also use WebEx from supported mobile devices.
WebEx no longer supports Internet Explorer 6, as of the WBS29.8 release, in order to be consistent with
current web standards. We recommend that you upgrade to a more recent version of Internet Explorer or use
a different browser.
Citrix XenDesktop and XenApp Support

The WebEx meeting application supports Citrix XenDesktop 5.6, 7.0, and 7.6 and XenApp 6.5 where the host
operating system and virtual operating system are both Windows (Windows 7 or Windows 8). The host
operating system is the operating system installed on the end users local computer. The virtual operating
system is the operating system delivered by the server.
WebEx Productivity Tools do not currently support XenApp. Support is planned for a future release.
See Cross-platform Known Issues and Limitations for additional information.
Language Support
Language Meeting Center Event Center Training Center Support Center
4
Chinese Yes Yes Yes Yes

(Simplified)
Chinese Yes Yes Yes Yes

(Traditional)
Danish Yes Yes Yes Yes
Dutch Yes Yes Yes Yes
English Yes Yes Yes Yes
French Yes Yes Yes Yes

101
System Requirements for CMR Hybrid Meetings
Language Meeting Center Event Center Training Center Support Center

4
German Yes Yes Yes Yes
Italian Yes Yes Yes Yes
Japanese Yes Yes Yes Yes
Korean Yes No Yes Yes
Portuguese (Brazil) Yes Yes Yes Yes
Russian Yes Yes Yes Yes
Spanish (European) Yes Yes Yes Yes
Spanish (Latin Yes Yes Yes Yes

America)
Swedish Yes No No No
Turkish Yes Yes Yes Yes
4 Mac localized languages are available only for Meeting Center. Training Center, Event Center, and Support Center do not support the localized languages.
System Requirements for CMR Hybrid Meetings

This information applies to WebEx Meeting Center and WebEx Productivity Tools.
Your system must meet the following requirements to use the latest version of WebEx Productivity Tools
features for scheduling CMR Hybrid meetings:
Cisco TelePresence Management Suite (Cisco TMS) version 15.0
Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) version 5.0
Cisco TelePresence Conductor version 4.0 might be required for use with some TelePresence servers.
WebEx Productivity Tools and WebEx site versions earlier than WBS30 and their corresponding Cisco TMS
and Cisco TMSXE versions are supported in specific, tested release sets for CMR Hybrid.
For known issues, refer to Known Issues and Limitations for Collaboration Meeting Rooms.

102
Cross-Platform Feature Support for Services and Platforms (WBS30)
Cross-Platform Feature Support for Services and Platforms

(WBS30)
Meeting Center
Host meetings yes yes yes
Attend meetings yes yes yes
Join teleconference before yes yes yes

host
Attendee ready indicator yes yes yes
Quick Start tab (for yes yes no

inviting and reminding
participants)
Send meeting transcript yes no no
Power Panels (Delivers yes yes no

full-screen views for
attendees while hosts use
controls to manage
meeting activity privately
behind the scenes)
Application sharing and yes yes yes

annotation
Desktop sharing and yes yes yes

annotation
File and whiteboard yes yes yes

sharing and annotation
Remote desktop control yes yes yes
Remote application yes yes yes

control
Web browser remote yes yes yes

control

103
Meeting Center

Desktop remote control yes yes yes
PowerPoint animations yes view only view only

and transitions
Automatically play yes yes yes

presentations
Automatically advance yes yes yes

presentations
Chat yes yes yes
High-quality video yes yes view only
High-definition video yes yes no
Full-screen video view yes yes no

with high-definition video
Active-speaker switched yes yes yes

video
Offload video processing yes yes no

to GPU
Self view when sending yes yes no

video
WebEx Audio yes yes yes
Cisco Unified limited support limited support limited support

MeetingPlace version 8.x
Audio
Third-Party Audio (TSP) yes yes no
Personal Conferencing yes yes yes
Integrated Internet phone yes yes yes

(VoIP)
Client-side recording yes no no

(WRF)
Network-based recording yes yes yes

(ARF)

104
Event Center

Stand-alone playback yes yes no
(WRF/ARF)
Playback in browser yes yes yes

(WRF/ARF)
Edit recordings (WRF) yes no no
Polling yes yes yes
Printing yes no no
File transfer (Basic basic and advanced basic basic

transfer allows you to
publish files in a separate
window so that attendees
can download them.
Advanced transfer allows
you transfer files or
folders to and from
another person's
computer.)
Notes and closed yes yes yes

captioning
Customized information yes no no

tab
32-bit and 64-bit yes no no

Microsoft Outlook
integration
Event Center
Host events yes yes yes
Attend events yes yes yes

host

105
Event Center

participants)
Attendee ready indicator no yes no

controls to manage
behind the scenes.)
Panelists yes yes yes
Q&A yes yes yes

annotation

annotation


and transitions
Automatically play yes yes yes

presentations
Automatically advance yes yes yes

presentations
Chat yes yes yes
High-definition video no no no
Full-screen video view yes yes yes

with high-quality video

video
Offload video processing no no no

to GPU

106
Event Center

video
Audio Broadcast yes yes yes
Cisco Unified limited support no no

Audio
Third-Party Audio (TSP) yes no no

(VoIP)

(WRF)

(ARF)

(WRF/ARF)

(WRF/ARF)
Polling yes yes yes
Printing yes no no

can download them.
you transfer files or
folders to and from
another person's
computer.)
Customized information yes no no

tab

107
Support Center

Microsoft Outlook
integration
Support Center
Host support session yes yes yes
Attend support session yes yes yes
Record sessions yes no no
Remote computer access yes yes yes

annotation
File sharing and yes no no

annotation
Remote print yes no no
Chat yes yes yes
Reboot remote computer yes no no

and reconnect (safe mode)
Display user system yes limited limited

information
Log on as different user yes no no
High-quality video yes no no
High-definition video no no no
Full-screen video view yes, but without no no

with high-quality video thumbnails
Active-speaker switched no no no
video

to GPU

108
Training Center

Self view when sending no no no
video
Cisco Unified no no no
Audio
Third-Party Audio (TSP) no no no

(WRF)

(ARF)

(WRF/ARF)

(WRF/ARF)

(VoIP)

can download them.
you to transfer files or
folders to and from
another person's
computer.)
Training Center
Host training sessions yes yes yes
Attend training sessions yes yes yes

109
Training Center

host
Attendee ready indicator yes yes yes
Breakout sessions yes yes yes
Hands-on Lab sessions yes yes no
Q&A yes yes yes

participants)

controls to manage
behind the scenes.)

annotation

annotation

Desktop sharing yes yes yes
Remote application yes yes yes

control


and transitions
Automatically play no no no
presentations
Chat yes yes yes

110
Training Center

High-definition video yes yes no
Full-screen video view yes yes no

with high-quality video

video

to GPU

video
Cisco Unified limited support no no

Audio
Third-Party Audio (TSP) yes no no

(VoIP)

(WRF)

(ARF)

(WRF/ARF)

(WRF/ARF)
Polling yes yes yes
Offline polling editor yes no no
Renaming tabs (for file yes yes no

sharing and polls)
Printing yes no no

111
Cross-platform Known Issues and Limitations (WBS30)

File transfer (Basic basic basic basic
can download them.
you to transfer files or
folders to and from
another person's
computer.)
Multimedia files yes yes (QuickTime) no
Floating icon tray yes yes no

Microsoft Outlook
integration

This section contains known issues and limitations about the browsers and operating systems supported by
WebEx. For information about other known issues, see the individual release notes for each service.
Sharing Files from Personal My WebEx Folders
Users can no longer share files from their personal My WebEx folders, although all users can upload and
share files during a meeting.
Presentation Studio On Demand
Presentation Studio does not support OpenSolaris and later versions of Linux distributions.
Linux 64-bit support
64-bit Linux distributions are not officially supported.
Firefox 64-bit is not supported.
Microsoft Office 2007 support

Microsoft Office 2007 may display a security alert stating that the WebEx digital signature is invalid.
You may not be able to share Microsoft PowerPoint (PPT and PPTX) files. A workaround for this is to
share your screen or share the PowerPoint application.

UCF Toolkit is not supported with Microsoft Office 2010 64-bit.
New animations, transitions, and 3D graphics introduced in Microsoft Office 2010 are not supported.

112
Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook
2010 64-bit.

If you have Microsoft Office 2013 installed, the following features are not supported when sharing
PowerPoint 2013 files:
Animations and transitions
Embedded video or audio files
PowerPoint notes in a dedicated panel
UCF Toolkit
If you have customized your Info Tab, some custom elements may not be supported. We recommend
that you validate it to make sure that it continues to display properly in a WebEx meeting.
In a few cases, the following problems might occur:
Text and fill colors might be slightly different from the actual colors in a slide.
Some graphic elements might be missing from a slide.
Fonts might appear blurry on a slide or might be different from the original.
The size of shapes might be different from the original.
If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically
removed in Slide Show view; however, the object may continue to display when the file is shared in a
WebEx meeting.
You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the
application sharing or desktop sharing features instead.
You cannot share Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application
sharing or desktop sharing features instead.
You cannot share Word 2013 (64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing
feature. Use the application sharing or desktop sharing features instead.

Microsoft Office 2016 is supported in WebEx for Windows or Mac. However, file sharing PowerPoint
presentations sometimes causes an error. Also, file sharing multiple PowerPoint presentations at one time
may cause the application to stop responding.
Windows 2000
Windows 2000 is no longer supported starting in this release. Users of Windows 2000 may still be able to
join meetings, but performance is not guaranteed.
Mac OS
Users of Mac OS X 10.5 or earlier are no longer able to connect to a WebEx meeting.
Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.
The WebEx Network Recording Player does not support converting recordings to MP4 format on Mac
systems.

113
Firefox 4.0 or later

WebEx supports only the 32-bit version of Firefox in Windows.
Firefox 43 or later
The WebEx Productivity Tools add-on for Firefox is not currently supported for Firefox version 43 or later.
We recommend that you use Internet Explorer instead.
Citrix XenDesktop and XenApp
Due to an architectural limitation of the virtual desktop environment, sending video in the WebEx
meeting application may not work smoothly. In addition, when sending video in a meeting, the frame
rate may be low. This results in a less-than-optimal user experience when sending video.
Some video files cannot be shared in a virtual desktop environment in the WebEx meeting application.
If the host operating system is Mac OS, webcam and microphone (either external or integrated) may not
be recognized and cannot be used in the WebEx meeting application.
Remote Access and Access Anywhere are not supported because the Remote Access and Access
Anywhere agents are automatically removed by the underlying Citrix platform after the operating system
restarts.
WebEx Productivity Tools do not currently support XenApp. Support is planned for a future release.
XenApp is not currently supported for any meetings that support TelePresence systems, such as CMR
Hybrid or CMR Cloud meetings.
Mac OS X 10.8 Mountain Lion

When starting or joining a meeting using PAC proxy on Mac OS X 10.8 Mountain Lion, the meeting application
crashes. This is an operating system bug that was reported to Apple (Apple bug report # 11844696). The issue
was resolved in the Mac OS X 10.8.2 build.
Internet Explorer 10 and 11
The "Enhanced Protected Mode" in Internet Explorer 10 and 11 on the desktop is not supported. Since this
mode offers plugin-free browsing experience, the WebEx add-ons are disabled and ActiveX or Java download
methods can be used. Users can still use the temporary folder solution (TFS) to join a meeting. Alternatively,
users can choose to turn off Enhanced Protected Mode in order to join the meeting normally.
Turning on Compatibility View in Internet Explorer on the desktop might cause some WebEx pages to render
incorrectly. We recommend that you turn off Compatibility View for your WebEx site.
Google Chrome
Some Google Chrome users cannot access the Chrome Web Store. In this case the Cisco WebEx extension
file does not automatically install when the users join a meeting. These users are directed to a help page with
instructions to manually download and install the extension file.
Windows 8 and 8.1
For file sharing, you must have Adobe Acrobat Reader to share PDFs.
When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We
recommend that you use our standard Universal Communications Format (UCF) mode or use application
sharing screen sharing instead.
When connecting to a remote computer with Windows 10, the local screen is not blacked out.
Application sharing is not supported for Windows apps.

114
When you share your application or desktop in Windows 8, or 8.1, other participants see windows with
a crosshatch pattern on top of the shared content in places where any panels are open. This occurs with
all panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators.
We recommend you keep panels closed as much as possible to provide a better viewing experience for
other participants. You can quickly hide or show all meeting panels by pressing Ctrl+Alt+Shift+H.
Windows 10
Microsoft Edge browser limitations
The Edge browser is supported using the WebEx Temporary Folder Solution (TFS) by downloading
and installing an executable file (.exe).
The Edge browser is supported only for starting and joining meetings, events, training sessions,
or support sessions in Meeting Center, Event Center, Training Center, and Support Center. It is
not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
WebEx Recording Format Files (WRF), or the WebEx Network Recording Player for Advanced
Recording Format Files (ARF).
Users cannot share the Edge browser in a WebEx meeting using the web browser sharing or
application sharing features. We recommend using screen sharing instead.
We recommend that you use Internet Explorer or another browser for WebEx until the Edge browser is
fully supported.
Firefox 64-bit browser limitations
The Firefox 64-bit browser is supported using the WebEx Temporary Folder Solution (TFS) by
downloading and installing an executable file (.exe).
The Firefox 64-bit browser is supported only for starting and joining meetings, events, training
sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center.
It is not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
We recommend that you use the 32-bit version of the Firefox browser until the 64-bit version is fully
supported.
Limitations for sharing content
The Windows applications are not listed in the Add Application dialog box in Access Anywhere
or Remote Access.
If Meeting Center attendees try to save Universal Communications Format (UCF) files to their
local computers and have opened the Save Document dialog box, and then the host turns off the
option that allows users to save files, the attendees are still able to save the UCF files.
When you share your application or desktop in Windows 10, other participants see windows with a
crosshatch pattern on top of the shared content in places where any panels are open. This occurs with

115

116
WebEx Audio (WBS30)
WebEx Audio Supported Platforms and Services

WebEx Audio (hybrid audio)
WebEx Audio (hybrid audio) provides flexibility for the attendees to join an audio conference using their
computer (VoIP) or a phone. There are no meeting-level options to enable or disable this feature; it is available
when WebEx Audio is available within a WebEx meeting. Features such as muting and unmuting, icons, and
active-talker notification operate identically for attendees. Attendees may transition at any time from using
their computer to phone, or phone to computer. Attendee status and the mode that they are using to connect
to the conference can be seen in the Participant list.
WebEx Audio (hybrid audio) is supported on the following services and platforms:
Support for WebEx Audio Windows Macintosh Linux and Solaris

(Hybrid Audio)
Meeting Center Yes Yes Yes
Training Center Yes Yes Yes
Event Center Yes Yes No
Support Center No No No
WebEx Audio Feature Support
Note For information about audio options supported for each operating system, see Cross-platform Features
and Known Issues.

117
WebEx Audio (WBS30)
Available In
Feature Description Meeting Center Event Center Support Center Training Center
WebEx This audio Yes Yes Yes Yes
Teleconference option is
integrated into
your WebEx
online session.
Choose from
these options:
Call in:
WebEx
provides a
toll or
toll-free
phone
number to
call when
joining a
session
(global
numbers
are also
available).
Call back:
When you
join a
session,
enter your
phone
number
and
WebEx
calls you.
Audio broadcast One-way audio, No Yes No No

for meetings
where attendees
only listen. A
host speaks by
using a
microphone
connected to
their computer.

118
WebEx Audio (WBS30)
Available In
Feature Description Meeting Center Event Center Support Center Training Center
Integrated Instead of using Yes Windows only Yes Windows only
Voice-over-IP a telephone, use
(VoIP) Audio your computer
to send the
audio over the
Internet.
Personal Personal Yes No No No

Conferencing Conferencing
allows you to
start an audio
conference and
then optionally
expand the
meeting to
include an
online meeting
including video
conferencing.
A Personal
Conferencing
account can
have up to three
sets of access
numbers (host
and attendee
access codes).
To sign up for a
Personal
Conferencing
account, go to
the My WebEx
tab and select
Personal
Conferencing.
Other Use a third-party Yes Yes Yes Yes

Teleconference teleconference
Service service.

119
WebEx Audio (WBS30)
WebEx Audio Feature Comparisons
WebEx Audio Feature Comparisons

5
Feature Description Audio Broadcast WebEx Audio Integrated VoIP Personal
Conferencing
Conference size When choosing 3,000 attendees 1000 attendees 500 attendees 500 attendees
an audio option, (500 on (1,000 for
consider the size telephony and Training Center)
of the group that 500 on WebEx
will attend your VoIP)
session.
Multiple How many Only hosts, No limitations No limitations No limitations

speakers active speakers presenters and
are required in panelists can
the conference speak by default
Entry and exit WebEx can play No Yes No Yes

tones to let you know
when attendees
join and leave
the session.
Mute on entry Automatically n.a. Yes Yes No

mute attendee
microphones
when they enter
the session.
Automatically Start the audio Yes Optional No Optional

start the audio when an
conference attendee joins
the session. If
the host has not
yet joined,
attendees hear a
recorded
message that
informs them
that the host has
not yet joined.

120
WebEx Audio (WBS30)
WebEx Audio Coverage and Restrictions
5
Feature Description Audio Broadcast WebEx Audio Integrated VoIP Personal
Conferencing
Save default Save default Yes Yes Yes Yes
settings audio settings in
your MyWebEx
profile to make
it easier to start
and schedule
session with
your preferred
settings.
Reports Run reports that Yes Yes Yes Yes

show your
WebEx audio
usage.
TCP/UDP WebEx supports Yes NA Yes NA

support the UDP and
TCP protocols.
Support for WebEx Audio Yes Yes No NA

WebEx Audio (hybrid audio)
(hybrid audio) meeting where
meeting attendees have
the flexibility to
join a
conference
through
telephone or
through
desktop-based
VoIP.
5 WebEx Audio includes hybrid audio.

For more information about WebEx Audio coverage and restrictions, refer to the WebEx Audio Offering Data
Sheet at http://www.cisco.com/c/dam/en/us/products/collateral/conferencing/webex-meeting-center/cisco_
webex_gpl_audio.pdf and to Access Restrictions to WebEx Toll-Free Numbers at https://www.webex.com/
pdf/tollfree_restrictions.pdf.

121
WebEx Audio (WBS30)

122
WebEx Video
WebEx Video Support
Video Requirements
WebEx video works with any computer that complies with the standard Meeting Center, Training Center, or
Support Center requirements. To be able to reach the video resolution of 360p, PCs must meet the following
minimum requirements:
CPU: Dual-core processor
RAM: 1 GB RAM
Camera: a high-quality video supported USB-based web camera (see list in High-Quality Video-Supported
Cameras.)
To be able to send high-definition video (720p), PCs must meet the following minimum requirements:
CPU: Quad-core processor (three or more meeting participants), Dual-core processor (two meeting
participants).
RAM: 2 GB RAM
Camera: a high-definition video supported USB-based web camera (see list in High-Definition
Video-Supported Cameras.)
To be able to receive high-definition video (720p), PCs must meet the following minimum requirements:
CPU: Dual-core processor
RAM: 2 GB RAM
To offload video decoding processing to the client's GPU for 720p, any of the following GPU chipsets are
required:
Windows(DXVA):
NVIDIA GeForce 9800GT

123
WebEx Video
Video Feature Support
NVIDIA GeForce GT 430

NVIDIA GeForce GTS 450
NVIDIA GeForce GTX 275
NVIDIA GeForce GTX460
NVIDIA GeForce GTX560
NVIDIA GeForce GTX560Ti
NVIDIA GeForce GT520
ATI Radeon HD 6950
Mac OS X(VDA):
NVIDIA GeForce9400M
NVIDIA GeForce320M
NVIDIA GeForce330M

Feature Description Meeting Center Event Center Training Center Support Center
Up to Video resolution Yes No Yes No
high-definition can go up to
resolution high-definition
(720p) 720p resolution
(1280x720).
Up to Video resolution Yes Yes Yes Yes

high-quality can go up to
resolution high-quality
(360p) 360p resolution
(640x360).
Full-screen Full-screen Yes Yes Yes Yes (but does

video view video view with not include
high-definition video
or high-quality thumbnails)
video display
(depending on
monitor size)
and five video
thumbnails.

124
WebEx Video
Expanded Expand the Yes Yes (Expanded Yes No
full-screen video active speaker to full-screen view
view the whole without
screen, which high-definition
also allows video)
high-definition
video to be
received.
Active speaker Floating active Yes Yes Yes In full-screen

video display in speaker video view, the CSR
full-screen display when views video in a
sharing view sharing in separate panel;
full-screen view. the customer
views video in
an embedded
area of the
customer
console.
V View self-view Yes Yes Yes No

ideo self-view in video in the
full-screen main video
sharing view display when
sharing in
full-screen view.
Start or stop
sending video
from the
self-view video
window.
Active speaker Automatic video Yes Yes Yes No

switching switching to the
loudest active
speaker.
Video Video-based Yes Yes Yes No

thumbnails participant list
with video
thumbnails.

125
WebEx Video
High-Quality Video-Supported Cameras
Auto-adjust Automatic Yes Yes Yes Yes
Video configuration of
participants'
video quality
according to
available
network
bandwidth.
Camera hot Attendees can Yes Yes Yes Yes

plug-in connect and
switch web
cams while in a
meeting.
Lock video Presenter can Yes Yes Yes No

determine
whose video
will be
displayed to all
participants.
High-definition Supported GPU Yes No No No

video decode chipsets can
offloading to offload decode
GPU processing from
the host CPU.
High-Quality Video-Supported Cameras

Most PC-compatible cameras should work with WebEx. The following cameras were tested by WebEx for
high-quality video:
Cisco VT Camera II
Cisco VT Camera III
Cisco Precision HD
Logitech HD Webcam C920
Logitech Quick Cam Pro 9000
Logitech QuickCam Orbit AF
Logitech QuickCam C905
Logitech QuickCam S7500
Logitech HD Pro Webcam C910

126
WebEx Video
High-Definition Video-Supported Cameras
Microsoft LifeCam HD
Microsoft LifeCam VX-1000
Microsoft LifeCam Cinema
Microsoft LifeCam NX-6000
High-Definition Video-Supported Cameras

The following cameras were tested by WebEx for high-definition video:
Logitech HD Webcam C905/B905
Logitech HD Pro Webcam C910/B910
Microsoft LifeCam HD-5000/HD-5001
Microsoft LifeCam HD-6000
Microsoft LifeCam Cinema
Microsoft LifeCam Studio
Cisco Precision HD
Cisco VT Camera III
Apple iSight HD
Known Issues and Limitations for Video (WBS30)

This section contains known issues and limitations that affect WebEx integrated video. For more information
about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx
services, see Cross-platform Features and Known Issues.
High-definition video
High-definition video is automatically turned off during application, desktop, and streaming media sharing.
It is automatically turned on again when those functions end.
Streaming media in Event Center stops presenter's video
In Event Center, playing video from a file and sharing it with all participants requires stopping the presenter's
video camera. The presenter can send only one video stream at a time. The presenter's video camera can be
turned back on again once he or she has finished streaming the file or media.

127
WebEx Video
This limitation has been added to protect subscribers from bandwidth issues that could result from a spike in
video traffic if multiple non-thumbnail video streams are sent to a large group of participants. The limitation
is expected to be removed in the future.
Collaboration Meeting Rooms (CMR) common issues

The following issues are common for both CMR Cloud meetings and CMR Hybrid (WebEx-enabled
TelePresence) meetings:
Sending video from WebEx applications to video conferencing systems or applications
A CMR Cloud or CMR Hybrid meeting always starts at the best video resolution between TelePresence (or
other video conferencing systems or applications) and WebEx. If high-definition video is available, it is
available to all participants. If any participant on the WebEx side experiences poor network conditions, the
resolution between TelePresence and WebEx will downgrade to accommodate that participant. As a result,
video resolution will be poor for all other participants. The minimum bit rate a WebEx application must
process from the WebEx Cloud to be able to receive both video and application or screen sharing (formerly
called "desktop sharing") content is 1.2 Mbps. Less than that will result in the WebEx application showing
only the shared application or screen.
Starting with WBS29.11, if, for reasons of low network bandwidth or conditions (such as CPU or RAM use)
that are local to the WebEx application, the WebEx application is not able to maintain the 1.2 Mbps bit rate
per the above, users will see a "low-bandwidth" warning message instead of receiving TelePresence video.
In WBS29.11 and later, WebEx application users will automatically periodically retest their connection to
the WebEx Cloud to assess whether any network or local conditions have been remedied. If they are able to
send and receive video at a bit rate of 1.2 Mbps or greater, they will be able to resume sending and receiving
video.
For information about recommended bandwidth configuration settings for CMR Cloud meetings, see
Prerequisites in Cisco WebEx Meeting Center with Collaboration Meeting Rooms Enterprise Deployment
Guide on the Cisco WebEx Meeting Center Configuration Guides page.
For information about recommended bandwidth configuration settings for CMR Hybrid meetings, see
Prerequisites in the Cisco WebEx Features and Important Notes chapter and Tips for Troubleshooting Low
Bandwidth with the WebEx Meeting Center Client on Windows or Mac in the Troubleshooting chapter of the
Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco TelePresence
Management Suite (TMS) Configuration Guides page. For additional information, refer to the Cisco WebEx
Network Bandwidth White Paper.
In-meeting video experience
WebEx users can only see the active speaker or the most recently active speaker's video endpoint in the WebEx
application. Video endpoint users who are not talking will not show up in the WebEx application.
Video endpoint users can only see the active speaker or the most recently active speaker from WebEx on their
screens. WebEx users who are not talking will not show up on their screens.
If there is background noise in a TelePresence room, it can cause the video for that TelePresence room to
appear as the active speaker in the WebEx meeting. If needed, the host can use the Lock Video command to
lock the video display on another participant's video.
In a CMR Cloud or CMR Hybrid meeting, the participant videos of participants who have joined from Apple
iPads or iPhones over 4G LTE will not be visible on TelePresence systems, although audio will still be
available. This problem occurs because 180 p video is required to send video to TelePresence systems, but
sending 180 p video over mobile networks is not supported due to the Apple iTunes store requirements for
applications.
Full-screen video view

128
WebEx Video
When the presenter switches to full-screen video view while sharing his or her screen, application, or document,
sharing is paused on the participant side (the last-shared screen freezes). When the presenter exits full-screen
video view, sharing automatically resumes.
Participants stay in full-screen video view when the presenter stops sharing and automatically exit full-screen
video view when the presenter starts sharing again.
If the Mac or PC WebEx application has two monitors, users can view full-screen view on one monitor and
full-screen or application sharing on the other monitor by dragging the video window to the other monitor
and selecting the "View all participants in full-screen view" icon.
Presenter may unintentionally disable video for all participants
If a WebEx user who is the presenter in the meeting unchecks the Video option in the Meeting Options dialog
box, video is disabled for all meeting participants, whether they joined from a WebEx meeting application or
from a video conferencing system. To restore video for all participants, the meeting host or current presenter
should check the Video option in the Meeting Options dialog box.

129
WebEx Video

130
WebEx Productivity Tools Support (WBS30)
Microsoft Outlook Support

Microsoft Windows Windows 7 Windows 8 Windows 8.1 Windows 10 Mac OS 10.7
Outlook Vista SP1 to 10.12
Version/
Microsoft
Exchange
Server
Version
Microsoft Yes Yes Yes Yes No No
Outlook
2007/
Microsoft
Exchange
Server 2003
Microsoft Yes Yes Yes Yes Yes No

Outlook 2010
(32 bit and
64 bit)/
Microsoft
Exchange
Server 2007
(supported in
WBS27.22
and later)

131
Microsoft Outlook Support

Version/
Microsoft
Exchange
Server
Version
Outlook 2010
(32 bit and
64 bit)/
Microsoft
Exchange
Server 2010

Outlook 2010
(32 bit and
64 bit)/
Microsoft
Office 365
Hosted
Exchange
Server
Microsoft No Yes Yes Yes Yes No

Outlook 2013
and
Microsoft
Outlook 2013
SP1 /
Microsoft
Exchange
2013
Microsoft No Yes Yes Yes Yes No

Outlook2013
and
Microsoft
Outlook 2013
SP1 /
Microsoft
Office 365
Hosted
Exchange
Server 2013
and 2013SP1

132
Microsoft Outlook 2016 Support (Mac)

Version/
Microsoft
Exchange
Server
Version
Microsoft No Yes Yes Yes Yes Yes
Outlook
2016/
Microsoft
Exchange
2010

Outlook
2016/
Microsoft
Exchange
2013

Outlook
2016/
Microsoft
Office 365
Hosted
Exchange
Server 2013
and 2013SP1
Microsoft - - - - - Yes
Outlook Mac
2011 version
14.X
*Microsoft Office 365 has limited support with possible performance issues
*Mac OS10.12 Sierra support starts with Cisco WebEx Productivity Tools version 2.40.12000 (WBS30.12)
Microsoft Outlook 2016 Support (Mac)

Microsoft Outlook 2016 for Mac version WBS30 Productivity Tools support version
15.16 and 15.17 + Exchange earlier than 2013SP1 2.40.4000 (WBS30.4)
15.18 and 15.19 + Exchange earlier than 2013SP1 2.40.5001 (WBS30.5)

133
IBM Lotus Notes Support
Microsoft Outlook 2016 for Mac version WBS30 Productivity Tools support version
15.20 - 15.24 + Exchange earlier than 2013SP1 2.40.6000 (WBS30.6)
15.18 - 15.24 + Exchange 2013SP1 and later 2.40.7000 (WBS30.7)
15.25 + All supported Exchange versions 2.40.10001(WBS30.10.1)
15.26 + All supported Exchange versions 2.40.12000 (WBS30.12) and later
IBM Lotus Notes Support

IBM Lotus Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10
Notes Version/
Domino Server
Version
IBM Lotus EOS* EOS EOS EOS EOS
Notes/Domino
Server 6.5.3,
6.5.4, 6.5.5,
7.0.0, 7.0.1,
7.0.2
IBM Lotus EOS after Yes Yes Yes Yes

Notes/Domino 2.40.7000(WBS30.7)
Server 8.0.0,
8.0.1
IBM Lotus Yes Yes Yes Yes Yes

Notes 8.5 (32
bit, In Notes)/
Domino Server
8.5, 8.5.1, 8.5.2,
8.5.3 (supported
in WBS28 and
later)
IBM Lotus Yes Yes Yes Yes Yes

Notes 9.0 (32
bit)/ Domino
Server 9.0
(supported in
WBS29.3 and
later)
*EOS = End of Support

134
Instant Messenger Support (32-Bit Versions Only)
Instant Messenger Support (32-Bit Versions Only)

Instant Messenger Windows Vista Windows 7 Windows 8/ Windows 10
Name and Version Windows 8.1
Yahoo Messenger Yes* Yes No No
7.0-8.3, 9.0, 10
Skype 3.1-3.8, Yes Yes No Yes

4.0.0.224, 4.2
Google Talk Yes* Yes No No

1.0.0.105, latest
version
IBM Lotus Yes* Yes Yes Yes

Sametime 7.0, 7.5,
8.0
IBM Lotus Yes Yes Yes Yes

Sametime 8.0,
8.5.1, 8.5.2, 9.0
(embedded in
Lotus Notes)
Microsoft Office Yes* Yes No No

Communicator
2005
Microsoft Office Yes Yes No No

Communicator
2007
Microsoft Office Yes Yes Yes Yes

Communicator
2007 R2
Windows Yes* Yes No No

Messenger 2009
Windows No No No No
Messenger 4.7
Microsoft Lync Yes Yes Yes Yes

2010, 2013 (32 bit
only)
*End of Support after Cisco WebEx Productivity Tools version 2.40.7000 (WBS30.7)

135
Microsoft Office Support
Microsoft Office Support

Microsoft Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10
Office Version
Microsoft
Office Version
Microsoft Yes Yes Yes No No
Office XP,
2003, 2007
Microsoft Yes Yes Yes Yes Yes

Office 2010 (32
bit and 64 bit)
(supported in
WBS27.22 EP4
and later)
Microsoft No Yes Yes Yes Yes

Office 2013

Office 2016
WebEx Integration with Internet Explorer and Firefox

Browser Name Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10
and Version
Microsoft Yes No No No No
Internet
Explorer 7.0
Microsoft Yes Yes No No No

Internet
Explorer 8.0

Internet
Explorer 9.0
Microsoft No No Yes Yes No

Internet
Explorer 10.0

136
Single Sign-On Browser Support (Windows)
Browser Name Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10

and Version
Microsoft No No Yes Yes Yes
Internet
Explorer 11.0
Microsoft Edge No No No No No
Browser
Mozilla Firefox No Yes Yes Yes Yes

(earlier than
version 42)
Single Sign-On Browser Support (Windows)

Microsoft Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10
Internet
Explorer
Version
Microsoft Yes No No No No
Internet
Explorer 7.0

Internet
Explorer 8.0

Internet
Explorer 9.0
Microsoft No Yes Yes Yes No

Internet
Explorer 10.0

Internet
Explorer 11.0
Microsoft Edge No No No No Yes

Browser
Chrome No Yes Yes Yes Yes

137
Single Sign-On Browser Support (Mac)
Single Sign-On Browser Support (Mac)

Safari Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS
Version 10.8 10.9 10.10 10.10.1 10.10.2 10.10.3 10.10.4 10.11 10.12
Safari Yes No No No No No No No No
6.x latest
Safari No Yes No No No No No No No
7.x latest
Safari No No Yes Yes Yes Yes Yes No No

8.x latest
Safari No No Yes Yes Yes Yes Yes Yes No

9.x latest
Safari No No No No No No No No Yes
10.x
Active Directory Federation Services 2.0 Single Sign-On Support (Mac)

Safari Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS Mac OS
Version 10.8 10.9 10.10 10.10.1 10.10.2 10.10.3 10.10.4 10.11 10.12
Safari Yes No No No No No No No No
6.x latest
Safari No Yes No No No No No No No
7.x latest
Safari No No No No No No Yes No No
8.x latest
Safari No No No No No No Yes Yes No

9.x latest
Safari No No No No No No No No Yes
10.x

138
Citrix Support
Citrix Support
Citrix Version Integration to Microsoft Outlook Integration to Lotus Notes 8.5.3
2010
Citrix XenDesktop 5.6, 7.6 Yes Yes
Citrix XenApp Share 6.5 No No
Windows Outlook XP, 2003, and Mac OS X 10.6 End-of-Support Announcement

WebEx Productivity Tools support for Windows Outlook XP and 2003 ended with WBS30.
We no longer test Windows Outlook XP, 2003, and Mac OS X 10.6 with our products and cannot guarantee
that WebEx Productivity Tools work on those platforms.
Microsoft announced that Windows Outlook 2003 is not supported after July 14, 2015, and Apple has stopped
providing updates and security patches for Mac OS X 10.6. WebEx support for Windows XP ended January
2015. We recommend that users upgrade their computers to a supported mail system so that they can continue
use WebEx without interruption.
Known Issues and Limitations for WebEx Productivity Tools

(WBS30)
Known Issues and Limitations for Productivity Tools Windows

The issues noted here affect all WebEx services unless indicated otherwise.
Firefox 43 or later
The WebEx Productivity Tools add-on for Firefox is not supported for Firefox version 43 or later. We
recommend that you use Internet Explorer instead.

Although the Windows version of WebEx Productivity Tools supports Microsoft Outlook 2016 as of version
WBS30.3 and WBS29.13.70, due to changes in Microsoft Outlook 2016, Productivity Tools supports only
one email invitation template for all meetings, including CMR Hybrid meetings, WebEx-only, Personal
Conference, and Audio-only meetings. The email template that is supported is the attendee version that does
not contain the host key and host access code. Similar to the Mac experience, hosts will be able to view their
host key or host access code by logging into their WebEx site when joining their meeting.
The Windows version of Productivity Tools for Microsoft Outlook 2013 or earlier will still support two email
invitation templates (one for attendees, and one for hosts, which include the host key and host access codes).

139
The Mac version of Productivity Tools has always supported only one email template for all supported versions
of Microsoft Outlook.
Important Customers using Productivity Tools with Outlook 2016 should install the latest version of Productivity
Tools; otherwise, the changes in Outlook 2016 will cause the older version of Productivity Tools to send
the host email invitation template to attendees.
If a host who is using Microsoft Outlook 2016 version edits meetings that were created with other supported
Windows versions of Microsoft Outlook in WebEx Productivity Tools version WBS29.13.10 or later, because
Microsoft Outlook 2016 is limited to only one email template, a new email template will be generated with
new content based on the single unified email template for both host and attendees
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is scheduling
meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013, the meeting email
invitation will show the WebEx information for both the original meeting and the edited meeting.
meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013 to change the meeting
topic, date, or time, the user will see a message indicating that Microsoft Integration to Outlook cannot locate
the WebEx meeting information because the meeting is being edited, and selecting either OK or Cancel will
update the meeting with incorrect information.
meetings on behalf of the first user edits that meeting using Microsoft Outlook 2007, the user will see a
message indicating that he or she does not have appropriate permissions to edit the meeting and will not be
able to save the change.
If a host creates a WebEx series meeting in Outlook 2016 for Mac and changes one occurrence to an exception,
then cancels the WebEx for the exception, the appointment cannot be closed if the host later edits the series
from Outlook 2016 for Windows where the calendar time zone is different from the Outlook for Mac's time
zone, even if the email body is updated.
If a host in Outlook 2016 for Mac allows scheduling on behalf of a series meeting from Outlook for Windows,
then the host changes one occurrence to an exception (e.g., edits the password, time, topic, etc.), this exception
will be updated although Outlook for Windows only updates series meeting.
Windows 10
If a Windows user has installed a version of WebEx Productivity Tools that is earlier than version WBS30.1
and then upgrades to the Windows 10 operating system, the start menu command for WebEx Productivity
Tools will still appear in the "WebEx" folder on the start menu, rather than in the "WebEx Productivity Tools"
folder. To show the command correctly in the "WebEx Productivity Tools" folder, the user should uninstall
WebEx Productivity Tools and then install version WBS30.1 or later.
EMC SourceOne
EMC SourceOne is not supported by WebEx Productivity Tools. Users of EMC SourceOne might experience
performance issues.
Default meeting templates

If the First attendee to join will be presenter option is enabled in Site Administration, this option will be
enabled by default in the meeting scheduler on your WebEx site. It will also be enabled in the default meeting
template that you use in WebEx Productivity Tools for scheduling WebEx meetings with Microsoft Outlook.

140
Custom meeting templates that have been created by users will not be impacted. If a host schedules meetings
using custom templates and wants to have the first attendee to join the meetings automatically become the
presenter, the host will need to manually enable the setting in the custom templates.
Email invitation templates

1 Attendee version only (Without host information)
2 - Host & Attendee email versions are sent out
PT Version Site Version WBS29 to Site Version WBS 30.5+ Site VersionWBS 31
30.4
WBS 29 to WBS 30.1-4 2 2 1
WBS 30.5 to WBS 30 2 1/2 1

latest Site Administration
setting
WBS 31.1 to WBS 31 1 Template

latest
Outlook for Mac with all 1 Template

PT versions
Outlook 2016 for 1 Template

Windows with all PT
versions
CMR Hybrid with all PT 1 Template

versions*
* If CMR Hybrid is enabled on the site, only one email invitation template is available for CMR Hybrid
meetings, WebEx-only, Personal Conference, and Audio-only meetings, and it is the attendee version that
does not contain the host key and host access code.
The Mac version of WebEx Productivity Tools still uses a single email template, so if a host edits older
meetings with the Mac version of Productivity Tools that were created from the version WBS29.13 or later
Windows version of WebEx Productivity Tools, due to the Mac version limitation to one single email template,
a new email template will be generated with new content based on the single unified email template for both
host and attendees.
In addition, if a host forwards a WebEx meeting by using the Forward command in Microsoft Outlook,
Windows Productivity Tools will not be able to identify host's forwarding behavior and will send an email
for attendee's view in the email invitation instead of host's own email invitation.
In some complex circumstances, if a host cancels an individual meeting that is an exception to a meeting
series and then edits a meeting series, the cancellation notice for the meeting that is sent to attendees, which
is not supposed to contain WebEx meeting information because the meeting was canceled, would actually
contain updated information for the update meeting series.

141
If a host creates a CMR Hybrid series meeting and changes one occurrence to an exception, then updates the
series meeting to WebEx only meetings, the exception meeting email body will change from HTML to plain
text when this exception meeting is updated to WebEx only meeting.
WebEx Productivity Tools do not support the %Meeting Date% parameter in the invitation email body. The
meeting date and time should be handled by the calendar system.
Email invitations that require registration

If a meeting host updates a meeting that requires registration, all attendees receive an updated invitation that
includes a link to register for the meeting, including the attendees who have already registered.
Meetings with no invitees

WebEx meetings that do not have any invitees are not supported in WebEx Productivity Tools for Windows.
Recurring meeting support

Users cannot add a WebEx meeting to a single occurrence of a recurring meeting series if the recurring meeting
series does not have a WebEx meeting added to it. In addition, changes to a single occurrence of a recurring
CMR Hybrid (WebEx-enabled TelePresence) meeting series are not supported. See "CMR Hybrid
(WebEx-enabled TelePresence) integration issues" below for additional information about recurring meeting
limitations for CMR Hybrid meetings.
If a host edits the subject or changes the meeting time of a single occurrence of a recurring meeting series by
editing it directly in the Microsoft Outlook calendar, WebEx Productivity Tools will not show the correct
unique meeting number for that exception to the meeting series, but the host and attendees can still join the
meeting by entering the meeting number for the meeting series.
Silent installation or mass deployment of Productivity Tools

If the administrator performs a silent installation or mass deployment of Productivity Tools for users at your
site, those users will not be able to edit any of the settings on the Tools panel of the WebEx Settings dialog
box. In addition, performing a silent installation may cause some settings on the Productivity Tools page of
the Site Administration tool to be ignored.
For the customers who have performed a mass-installation of WebEx Productivity Tools and try to upgrade
to a new version, we recommend that you perform a silent uninstallation first before performing a mass
installation of the new version.
In some silent upgrade cases, the version of Productivity Tools on the control panel will be reflected incorrectly.
This problem does not impact any Productivity Tools features and should be fixed in a future release.
For more information about silent installation or mass deployment of Productivity Tools, see IT Administrator
Guide for Mass Deployment of WebEx Productivity Tools.
Address button on WebEx Productivity Tools panel

On the WebEx Productivity Tools panel, the Address button that allows you to select email addresses from
your Microsoft Outlook address book is not supported for the 64-bit version of Microsoft Outlook.
Lync 2013 support

Lync 2013 support is limited because it does not allow Productivity Tools to change auser's status and
no longer supported embedding WebEx menu item into the Lyncright-click menu.

142
Scheduling CMRCloud meetings using WebEx Productivity Tools for Microsoft Outlook is notsupported
for Lync. Instant meetings that you start with the Meet Now commandare still supported.
The 64-bitversion of Lync is not supported.
Silent upgrade
In some silent upgrade cases, the version of Productivity Tools on the control panel will be reflected incorrectly.
This problem does not impact any Productivity Tools features and should be fixed in a future release.
Links generated by WebEx centers and WebEx recording services

As part of our continuing updates to improve security, Cisco is making changes to improve the management
of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center,
Event Center, and WebEx recording services. As a result, existing links that were generated by those services
have been updated, and in some cases, users may need to request new links.
Missing meeting links

The meeting link does not appear when opening an ICS invitation in a Windows text editor if the meeting
was scheduled using WebEx Productivity Tools for Mac. This is a known issue acknowledged by Microsoft.
WebEx site URL change

If a user signs in to WebEx Productivity Tools with a new WebEx site URL after the WebEx site has been
renamed, he or she is not able to edit the meetings that were scheduled with the previous WebEx site URL.
Video call-in port setting for CMR Hybrid meeting

If the site administrator reduces the default video call-in number from 10 to 5, all scheduled CMR Hybrid
meetings can still be updated successfully, even this number is still 10.
Allow people to join using WebEx option is always unchecked for CMR Hybrid (WebEx-enabled TelePresence)
meetings
Prior to WBS31.6, the Allow people to join using WebEx option is unchecked by default for each WebEx
meetingit is not sticky. If you want to turn it on, you must turn it on each time you schedule a new meeting.
Starting with 31.6, this option is enabled automatically when the user tries to schedule CMR Hybrid meeting.
Firefox 43 or later
Cross-platform support
Productivity Tools are available for the Microsoft Windows and Mac platforms; they are not available on the
Linux, Unix, and Solaris platforms.
Integration to Microsoft Outlook

WebEx icons cannot be rendered correctly in Outlook 2011 for Windows running in the Citrix XenDesktop
7.6 environment published on Server 2008 R2.

143
WebEx Productivity Tools do not support having more than one version of Microsoft Outlook installed
on the same computer.
Attendee registration can not be enabled for recurring WebEx meetings scheduled using Outlook
integration.
If a template used during Outlook integration has the Mute on Entry option turned on, you will still hear
a sound as attendees join the session.
If the Outlook software has different time zone settings as compared to the WebEx site, a WebEx meeting
that is scheduled using the Outlook integration will not show up correctly on WebEx site. On the host
and attendee's Outlook calendars, however, the time zone for the meeting schedule still appears correctly.
A Training Center meeting that is scheduled using Outlook integration has the following limitations:
It is not possible to specify "Listed for authorized users only."
It is not possible to reserve Hands-on Lab computers.
It is not possible to specify a registration close date and a maximum number of registrations.
It is not possible to invite attendees as presenters into the training session.
It is not possible to assign attendee privileges.
It is not possible to edit the type of email messages you want to send when different events happen.
It is not possible to add tests and course material.
The option to join a meeting before the host is not available for recurring Training Center sessions.
An Event Center meeting that is scheduled using Outlook integration has the following limitations:
It is not possible to assign a program.
It is not possible to assign multiple time zones to an event.
It is not possible to add event options such as uploading a host or presenter's image, uploading
event material, UCF auto play options, and so forth.
It is not possible to add presenters and panelists.
It is not possible to edit email template options for an event.
The option to join a meeting before the host is not available for recurring Event Center sessions.
If you schedule a meeting using Microsoft Outlook and then change the meeting information on the
WebEx service site, your changes will not appear in Outlook.
If you select multiple meetings in Outlook and delete or move them at the same time, those changes will
not appear on your WebEx service site.
If you schedule a new meeting in Outlook by copying an existing meeting, a new meeting is not created
on the WebEx service site. Instead, the same WebEx meeting link is shown on both the original and the
copied meeting.
The Attendee access code (Listen only) is not displayed for Audio-only meetings scheduled using
Outlook integration.
2010 64-bit.

144
You cannot edit a meeting that is in progress.

The settings in the Scheduled Meetings tab of the WebEx Settings dialog box are not honored. The
default settings from the WebEx site meeting template are used instead. Users will still be able to leverage
the settings that are set while scheduling the meeting in Outlook.
Sometimes scheduled meeting information is not included in the body of the email. This may be due to
Microsoft Word settings that prevent web pages from being displayed in Microsoft Outlook for Windows.
A suggested workaround is to unblock web pages in Microsoft Word:
1 In Microsoft Word, open the File menu.
2 Select Options, then select the Trust Center.
3 Select the Trust Center Setting button.
4 Select File Block Settings.
5 In the Open column, uncheck Web Pages.

If a user cancels a WebEx meeting in Microsoft Outlook for Windows that is a series meeting with one
or more exceptions, and the user is using Microsoft Exchange server version 2013 or later, the WebEx
information is not completely removed from the cancelation email notification.
In Microsoft Outlook 2013 for Windows (15.0.4823.1000), updating a meeting series overwrites the
email message of exception meetings.
Meeting times are not displayed correctly in email invitations for a meeting series. This is because the
parameter %MeetingDate% is not supported. We recommend that you do not add this parameter to
display the meeting date when customizing email templates.
Lotus Notes integration

If a user who has Lotus Notes as his or her default email application opens the WebEx Productivity
Tools panel, enters an email address of an invitee, and then selects Meet Now, the meeting invitation
that is sent to that invitee will be empty and will not include any WebEx meeting information.
Adding HTML content in the WebEx calendar invitation will result in an error in Lotus Notes version
8.5.
The WebEx integration to Lotus Notes supports only limited rich text format features, such as hyperlinks
and images.
It is not possible to specify TSP telephony while scheduling a WebEx meeting using Lotus Notes
Integration.
WebEx Lotus Notes Integration requires a script to be inserted on the Domino database for each user.
As a result, a Notes user with "Editor" privileges can not install Lotus Notes Integration by just running
an MSI available from the Support page. For a Lotus Notes user with "Editor" privileges, a Domino
administrator must insert a WebEx script into the Notes database using the WebEx Lotus Notes Integration
Admin Tool.
Using the Lotus Notes Integration MSI file, only a Lotus Notes user with "Manager" and"Designer"
privileges can install WebEx Lotus Notes Integration.

145
If a single occurrence of a recurring WebEx meeting is either deleted or rescheduled, the meeting
information is not updated on WebEx service site. In the host and attendee's Lotus Notes calendars,
however, the recurring meeting still appears correctly.
When a WebEx recurring meeting is scheduled to recur on alternate weeks (Biweekly, Triweekly, etc.)
in a Lotus Notes calendar, the recurring meeting appears to be scheduled on the WebEx service site as
occurring weekly rather than recurring on alternate weeks. In the host and attendee's Lotus Notes
calendars, however, the recurring meeting still appears correctly.
Attendee registration can not be enabled for recurring WebEx meetings scheduled using Lotus Notes
Integration.
If a template used during Lotus Notes Integration has "Mute on Entry" option enabled, you will still
hear a sound as attendees join the session.
If the Lotus Notes client has different time zone settings as compared to the WebEx service site, a WebEx
meeting that is scheduled using Lotus Notes Integration will not show up correctly on WebEx service
site. On the host and attendee's Lotus Notes calendars, however, the time zone for the meeting schedule
still appears correctly.
Since Lotus Notes Integration does not use an email template, it is not possible to configure the content
of the host's and attendee's email invitations for WebEx meetings that are scheduled using Lotus Notes
Integration.
A Training Center meeting that is scheduled using Lotus Notes Integration has the following limitations:
It is not possible to specify "Listed for authorized users only"
It is not possible to reserve Hands-on Lab computers.
It is not possible to specify a registration close date and a maximum number of registrations.
It is not possible to invite attendees as presenters into the training session.
It is not possible to assign attendee privileges.
It is not possible to edit the type of email messages you want to send when different events happen.
It is not possible to add tests and course material.
The option to join a meeting before the start time is not available for recurring Training Center
sessions.
An Event Center meeting that is scheduled using Lotus Notes Integration has the following limitations:
It is not possible to assign Program.
It is not possible to assign multiple time zones to an Event.
It is not possible to add event options such as uploading a host or presenter's image, uploading
event material, UCF auto play options, and so forth.
It is not possible to add presenters and panelists.
It is not possible to edit email template options for an event.
The option to join a meeting before the start time is not available for recurring Event Center sessions.
If you schedule a meeting using Lotus Notes and then change the meeting on your WebEx service site,
your changes will not appear in Lotus Notes.

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If you select multiple meetings in Lotus Notes and then delete or move them at the same time, those
changes will not appear on your WebEx service site.
If you schedule a new meeting in Lotus Notes by copying an existing meeting, a new meeting is not
created on WebEx site. Instead, the same WebEx meeting link is shown on the original and is copied
with the meeting.
The Attendee access code (Listen only) is not displayed for Audio-only meetings scheduled using
Outlook integration.
If host edits an already-scheduled Lotus Notes integration meeting and adds an attendee, the attendee
information is not posted to WebEx service site. As a result, for such attendees, this meeting will not
appear in the My WebEx My Meetings list of meetings to which you are invited.
Personal Room issues

If a host schedules a meeting in Microsoft Outlook using WebEx Productivity Tools for Windows and enters
the subject, and then selects Add Personal Room while the cursor is still in the subject field, the Personal
Room URL will overwrite the subject. However, if the host moves the cursor away from the subject field
before selecting Add Personal Room, the subject is not overwritten by the Personal Room URL.
CMR Hybrid (WebEx-enabled TelePresence) integration issues

The following issues apply to the WebEx integration with TelePresence in the CMR Hybrid solution:
For CMR Hybrid meetings, email templates are supported in English only on both Windows and Mac.
Scheduling CMR Hybrid meetings
If your administrator has turned on the TelePresence integration for your WebEx site,you can schedule
CMR Hybrid (WebEx-enabled TelePresence) meetings withMicrosoft Outlook for Windows. This option
is only available for sites with TelePresence integration turned on. Once this option has been turned on,
youmay have to upgrade your Productivity Tools, exit Outlook, and then Outlook again in order to see
the new interface. Starting in WBS29, the Allow people to join using WebEx option in the Meeting
Options dialog box for a CMR Hybrid meeting is no longer "sticky"-that is, it does not stay checked if
was checked for a previous meeting. If you want to allow users to join using WebEx, you must check
this box again for each CMR Hybrid meeting.
Hosts who are enabled for CMR Hybrid but do not have the WebEx setting in their Cisco TelePresence
Management Suite (Cisco TMS) will not be able to schedule TelePresence-only meetings using WebEx
Productivity Tools.
Adding resources
When you schedule a WebEx meeting with Outlook, if you add either TelePresence rooms or you add
extra video call-in participants, a WebEx-enabled TelePresence meeting will automatically be scheduled.
If you do not include these resources, the meeting will be WebEx-only meeting. Status indicators (green
check mark) will show that you have booked a TelePresence meeting, if you have successfully added
those resources.
Email invitation templates for CMR Hybrid meetings
CMR Hybrid meetings still only support one email invitation template, which is the attendee version
and that does not contain the host key and host access codes. To view the host key and host access code,
CMR Hybrid meeting hosts need to login to the WebEx site to see the meeting information page, or they
need to login to their WebEx site through WebEx Productivity Tools to view the information in their

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Advanced WebEx Settings dialog box. See the Email invitation templates section earlier in this section
for additional information about email template support in Productivity Tools.
The Windows version of Productivity Tools for CMR Hybrid meetings does not support sending HTML
email invitations. The email invitations are available only in plain text format.
The Productivity Tools email templates for CMR Hybrid meetings do not contain
the"%ConfCallParticipant%" variable, to allow an audio-only caller to join only the audio portion of
the meeting by selecting that option from a mobile device. Instead, mobile device users (assuming they
have data and voice connectivity simultaneously) can select the Join WebEx meeting link or URL in
their invitation, and join the CMR Hybrid meeting using the Cisco WebEx Meetings mobile application
for audio as well as two-way video and data and content sharing consumption. Or they can pick up or
manually dial the call-in number and meeting ID number or access code in the invitation from their
mobile device.
Time zone and Daylight Savings Time
The time zone for the WebEx site must match the time zone for the Cisco TelePresence Management
Suite; otherwise the meeting time will not be synchronized. When you make Daylight Savings Time
changes between your WebEx site and the Cisco TelePresence Management Suite, it is possible your
meeting might be an hour off schedule; if this happens, rescheduling will be required. If this problem
occurs with a meeting series where some instances occur before Daylight Savings Times begins and
some occur after, it is recommended that you create two meeting series: one meeting series that ends
before the Daylight Savings Time begins and a second meeting series that starts after Daylight Savings
Time begins.
Exceptions to a recurring meeting series
Although recurring meeting exceptions for CMR Hybrid meetings are now supported in WebEx
Productivity Tools. Orphan meetings are not yet supported. For example, you cannot add a WebEx
meeting and TelePresence rooms to a single occurrence of an Outlook-only meeting series. If you
want to make these features available for a single occurrence, you need to make the whole series
a WebEx and TelePresence meeting.
Edits to a meeting series with exceptions that were changed before version WBS30 follow Microsoft
Outlook rules, where possible, regarding treatment of the exception properties.
If a host edits the subject or changes the meeting time of a single occurrence of a recurring CMR
Hybrid meeting series by editing it directly in the Microsoft Outlook calendar, and then removes
WebEx from the entire series, the WebEx meeting information will still appear in the exception
meeting.
If the host scheduled a recurring CMR Hybrid meeting series, and the date of the first occurrence
has passed without that meeting being started, the host cannot update the date of that individual
occurrence. However, the host can change the date for the entire meeting series.
If you remove the WebEx meeting from an individual occurrence of a CMR Hybrid meeting series,
you will change it to a TelePresence-only meeting. However, The Cisco TelePresence Management
Suite (Cisco TMS) will still show WebEx information for that exception meeting.
If you change all of the individual meeting occurrences within a meeting series into exceptions,
and you then attempt to add a TelePresence meeting to the entire series, Cisco TelePresence
Management Suite for Microsoft Exchange (Cisco TMSXE) assumes the series in the past and
does not give adequate warning messages to the meeting scheduler or host. Users can work around
this issue by deleting the current series and creating a new series that has TelePresence added, and
then editing the exceptions to that series individually, as exceptions, or deleting all of the exceptions
and creating individual meetings.

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Exceptions for TelePresence-only meetings that are based in Cisco TMS, mobile applications, or
Microsoft Exchange are supported in version WBS30 and Cisco TMS version 15. Scheduling of
WebEx exceptions or WebEx and TelePresence exceptions using Cisco TMS is expected to be
supported in a future release.
Cisco TMS will process those exceptions, but will send only send a single recurring meeting series
to WebEx. The organizer's WebEx meeting list will be incorrect, but the "host" (Multipoint Control
Unit or TelePresence Server) can still start the meeting as the host.
Adding or changing or removing TelePresence rooms for a series that has exceptions in it is not
supported. To work around this issue, you can delete the series and then create a new series.
If you remove all TelePresence attributes and ports or all WebEx attributes from a series that has
exceptions in it, all such attributes and TelePresence rooms will also be removed from both the
series and the exceptions, to avoid creating orphans. To work around this issue, you can delete the
series and then create a new series.
WebEx does not support the full recurrence pattern that Cisco TMS supports.
Adding TelePresence rooms that are not in Cisco TMSXE to the "To" address line of an Outlook
meeting does not create a single-instance TelePresence meeting or a TelePresence exception
meeting or orphan in a WebEx series or Outlook-only series.
If you add or change the WebEx attributes or TelePresence attributes or ports of a meeting series
with exceptions in it, those attributes will not be changed in the exception meetings.
Cisco Unified Meeting Place Audio

The version of WebEx Productivity Tools that supports the WebEx integration with Cisco TelePresence
does not support Cisco Unified MeetingPlace Audio. If you have the Cisco Unified MeetingPlace
Productivity Tools version installed and if you occasionally want to schedule a combined WebEx and
TelePresence meeting using WebEx or TSP audio, you will need to use the Smart Scheduler in Cisco
TelePresence Management Suite (TMS) to schedule it. A user cannot have two versions of WebEx
Productivity Tools installed at the same time.
Telephony service provider (TSP) audio
For some telephony service provider (TSP) audio accounts, if a host with a TSP account schedules two
adjacent CMR Hybrid or CMR Cloud meetings, with the second one scheduled to start immediately
after the first one ends, and if the TelePresence scheduling system automatically extends the first meeting
past the scheduled end, the second meeting will end automatically because the host because the same
TSP audio account cannot be used for both meetings at the same time.To work around this problem,
hosts can set up two different TSP audio accounts with different host access codes, and use one account
for the first meeting and the other account for the second meeting. Another option is the administrator
to turn off the option for the TelePresence systems to automatically extend the meeting.
Support for Microsoft Office 365, Microsoft Outlook 2010, and Windows 8 and 8.1
WebEx sites that have the CMR Hybrid integration enabled may require the latest versions of Cisco
TelePresence Management Suite (Cisco TMS) and Cisco TelePresence Management Suite Extension
for Microsoft Exchange (Cisco TMSXE) to support Microsoft Office 365, Microsoft Outlook 2010, or
Windows 8 and 8.1. For more information, see Prerequisites in the Cisco WebEx Features and Important
Notes chapter of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the
Cisco TelePresence Management Suite (TMS) Configuration Guides page.
Instant Meetings and Personal Room meetings

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Known Issues and Limitations for Productivity Tools Mac
You cannot start an instant CMR Hybrid meeting; you can only schedule CMR Hybrid meetings. When
CMR Hybrid users start instant meetings, they are WebEx-only meetings and do not include TelePresence
integration.
Starting withWBS29.11, instant meetings that you start with the Meet Nowcommand (formerly called
One-Click Meeting) are held in your Personal Room by default. You can change this option in
Preferences. CMR Hybrid users also have Personal Rooms, but only users who join from a WebEx
meeting application or app can join those Personal Rooms. In order to have a Personal Room meeting
that users can join from a video conferencing system or application, the WebEx site and host account
must be enabled for CMR Cloud.
A workaroundfor an instant meeting that uses both WebEx and TelePresence is to start a meeting from
a TelePresence system and then the named host has selects Instant WebEx Meeting on the meeting
detail page to generate a URL that allows external participants to join the TelePresence meeting from a
WebEx application or mobile application.
Scheduling WebEx-only or TelePresence-only meetings
WebEx sites that have the CMR Hybrid integration enabled require Cisco TelePresence Management
Suite Extension for Microsoft Exchange (Cisco TMSXE) in order for CMR Hybrid users to schedule
WebEx-only meetings or TelePresence-only meetings with Productivity Tools.
Maximum of two simultaneous meetings per host
WebEx sites that have the CMR Hybrid integration enabled do not allow a host to have more than two
CMR Hybrid meetings started at the same time.
Personal Conference and Audio-Only meetings
Although a CMR Hybrid user can schedule a Personal Conference meeting for sites that have WebEx
Audio or an Audio-Only meeting for sites that have telephony service provider (TSP) audio, it is a
WebEx-only meeting type and does not include CMR Hybrid integration.
No branding or customizing of CMR Hybrid features
Site administrators cannot change the branding for the CMR Hybrid Meeting Options panel, cannot hide
information in the Meeting Options panel or in the TelePresence or WebEx Advanced Settings dialog
boxes, and cannot limit the number of video call-in participants the user can enter.
WebEx One-Click/Instant messenger integrations/Microsoft Office integrations

If you use personalized joinlinks to automatically populate attendee names and email addresses on the
JoinMeeting page, some email gateways may truncate the links. Attendees can still click the links, but
the links do not automatically allow them to join the meeting; they will have to enter their name and
email address before joining the meeting. There is no known workaround at this time.
If the instant messenger integration was installed using a silent installer, the user will need to log out
and log back in to their instant messenger to see the WebEx Productivity Tools integration features.
XenApp Support
WebEx Productivity Tools do not support XenApp.

The issues noted here affect all WebEx services unless specifically noted.

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TelePresence Management Suite sign in window

If the TelePresence Management Suite (TMS) sign in window does not appear after upgrading to the latest
version of WBS31 Productivity Tools for Mac, sign out and sign in again to the Mac OS system to clean up
the cache.
Firefox 43 or later

Only version WBS31.5.1 or later of Productivity Tools for Mac supports Outlook 2016 64 bit version for
Mac.
Productivity Tools for Mac only supports formal release versions. Microsoft Insider preview versions are not
supported.
If a host creates a WebEx series meeting in Outlook 2016 for Mac and changes one occurrence to an exception,
then cancels the WebEx for the exception, the appointment cannot be closed if the host later edits the series
from Outlook 2016 for Windows where the calendar time zone is different from the Outlook for Mac's time
zone, even if the email body is updated.
If a host in Outlook 2016 for Mac allows scheduling on behalf of a series meeting from Outlook for Windows,
then the host changes one occurrence to an exception (e.g., edits the password, time, topic, etc.), this exception
will be updated although Outlook for Windows only updates series meeting.
Productivity Tools version

Your Productivity Tools version must be version 2.40 or later in order to work with this version of the product.

If the First attendee to join will be presenter option is enabled in Site Administration, this option will be
enabled by default in the meeting scheduler on your WebEx site. It will also be enabled in the default meeting
template that you use in WebEx Productivity Tools for scheduling WebEx meetings with Microsoft Outlook.
Custom meeting templates that have been created by users will not be impacted. If a host schedules meetings
using custom templates and wants to have the first attendee to join the meetings automatically become the
presenter, the host will need to manually enable the setting in the custom templates.
Email invitation templates

1 Attendee version only (Without host information)
2 - Host & Attendee email versions are sent out
30.4
WBS 29 to WBS 30.1-4 2 2 1
WBS 30.5 to WBS 30 2 1/2 1

latest Site Administration
setting

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30.4
WBS 31.1 to WBS 31 1 Template
latest
Outlook for Mac with all 1 Template

PT versions
Outlook 2016 for 1 Template

Windows with all PT
versions
CMR Hybrid with all PT 1 Template

versions*
* If CMR Hybrid is enabled on the site, only one email invitation template is available for CMR Hybrid
meetings, WebEx-only, Personal Conference, and Audio-only meetings, and it is the attendee version that
does not contain the host key and host access code.
In the Mac version of WebEx Productivity Tools, only one email invitation template is available for CMR
Hybrid meetings, WebEx-only, Personal Conference, and Audio-only meetings, and the attendee version that
does not contain the host key and host access code. However, the host can select a link in the email invitation
to view host information on the meeting information page after logging in to their host accounts. Hosts can
also select Preferences within the WebEx Productivity Tools menu to view their audio information, if required.
This information is also available on the WebEx site in the Audio section of the Preferences page.
In WBS29.13, the Windows version of WebEx Productivity Tools regained the ability to have two separate
email templates, but The Mac version of WebEx Productivity Tools still uses a single email template, so if a
host edits older meetings with the Mac version of Productivity Tools that were created from the version
WBS29.13 or later Windows version of WebEx Productivity Tools, due to Mac version's limitation to one
single email template, a new email template will be generated with new content based on the single unified
email template for both host and attendees. In addition, if a host forwards a WebEx meeting through the
Forward command in Microsoft Outlook, Windows Productivity Tools will not be able to identify host's
forwarding behavior and will send an email invitation with the attendee view instead of the host's own email
invitation.
WebEx Productivity Tools do not support the %Meeting Date% parameter in the invitation email body. The
meeting date and time should be handled by the calendar system.
Email invitations that require registration

If a meeting host updates a meeting that requires registration, all attendees receive an updated invitation that
includes a link to register for the meeting, including the attendees who have already registered.

Users cannot add a WebEx meeting to a single occurrence of a recurring meeting series if the recurring meeting
series does not have a WebEx meeting added to it. In addition, changes to a single occurrence of a recurring
CMR Hybrid (WebEx-enabled TelePresence) meeting series are not supported. See CMR Hybrid
(WebEx-enabled TelePresence) integration issues below and in Known Issues/Limitations for Windows for
additional information about recurring meeting limitations for CMR Hybrid meetings.

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Missing meeting links

The meeting link does not appear when opening an ICS invitation in a Windows text editor if the meeting
was scheduled using WebEx Productivity Tools for Mac. This is a known issue acknowledged by Microsoft.
WebEx site URL change

If a user signs in to WebEx Productivity Tools with a new WebEx site URL after the WebEx site has been
renamed, he or she is not able to edit the meetings that were scheduled with the previous WebEx site URL.
CMR Hybrid meeting change

If a host using the Mac version of Productivity Tools schedules a CMR Hybrid meeting and schedules a
TelePresence room, and then the host drags the meeting to a new start time on the calendar or add a new
Telepresence room there may be a problem if the TelePresence room is already booked for the time. As a
result, the Cisco TelePresence Management Suite (Cisco TMS) server is not able to update the meeting because
of the conflict. In addition, the WebEx meeting cannot be moved back to the original start time.

The Microsoft Office 365 application is not yet supported for the Mac version of WebEx Productivity Tools.
However, the Mac version of WebEx Productivity Tools does support Microsoft Outlook 2011 with the
Microsoft Office 365 Exchange server.
Site administration options for Productivity Tools

In the Site Administration tool, on the Productivity Tools page, the options under "Installation Options" and
"Integrations" apply only to the Windows version of WebEx Productivity Tools. They do not affect the Mac
version Productivity Tools. In addition, the only integration that is available for the Mac version of Productivity
Tools is the integration to Microsoft Outlook.
Microsoft Outlook support

The Mac version of WebEx Productivity Tools has the following known issues and limitations for Microsoft
Outlook support:
WebEx Productivity Tools does not support having more than one version of Microsoft Outlook installed
on the same computer.
Only meetings scheduled from WBS29.8 or later are supported. Meetings that were scheduled with
earlier versions of WebEx centers are not supported.
Meetings from Cisco WebEx Meetings Server are not supported.
Some known issues may occur with WebEx Productivity Tools using Microsoft Exchange Server2007
and Microsoft Outlook for Mac.
If a user is updating the WebEx meeting on the Outlook calendar view instead of the editing window
of the occurrence, some issues will occur because some Outlook behaviors are not under WebEx
Productivity Tools' control in the Calendar view.
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is
scheduling meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013, the
meeting email invitation will show the WebEx information for both the original meeting and the edited
meeting.

153
scheduling meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013 to change
the meeting topic, date, or time, the user will see a message indicating that Microsoft Integration to
Outlook cannot locate the WebEx meeting information because the meeting is being edited, and selecting
either OK or Cancel will update the meeting with incorrect information.
scheduling meetings on behalf of the first user edits that meeting using Microsoft Outlook 2007, the
user will see a message indicating that he or she does not have appropriate permissions to edit the meeting
and will not be able to save the change.
Meeting times are not displayed correctly in email invitations for a meeting series. This is because the
parameter %MeetingDate% is not supported. We recommend that you do not add this parameter to
display the meeting date when customizing email templates.
In Microsoft Outlook 2016, an exception meeting opens when a user right-clicks an exception and selects
Open > Open Series.
Sign-in and sign-out process

For some circumstances, Productivity Tools for Mac might redirect the user to the WebEx site to log in
again and change his or her password.
Productivity Tools for Mac supports enterprise single sign-on users; however, because there is no single
sign-out service from the enterprise site, the user can only switch his or her account when the single
sign-on token has expired.
Before single sign-on users first log in to WebEx Productivity Tools for the Mac, they must go to the
WebEx site to accept the site certification manually with Safari.
CMR Hybrid (WebEx-enabled TelePresence) integration issues

For CMR Hybrid meetings, email templates are supported in English only on both Windows and Mac.
The same issues that exist for the WebEx-enabled TelePresence integration (CMR Hybrid) for the Windows
version of WebEx Productivity Tools also apply to the Mac version. For more information about these issues,
see CMR Hybrid (WebEx-enabled TelePresence) integration issues in Known Issues/Limitations for Windows.
Hosts who are enabled for CMR Hybrid but do not have the WebEx setting in their Cisco TelePresence
Management Suite (Cisco TMS) will not be able to schedule TelePresence-only meetings using WebEx
Productivity Tools.
Although recurring meeting exceptions for CMR Hybrid meetings are now supported in WebEx Productivity
Tools. Orphan meetings are not yet supported. For example, you cannot add a WebEx meeting and TelePresence
rooms to a single occurrence of an Outlook-only meeting series. If you want to make these features available
for a single occurrence, you must make the whole series a WebEx and TelePresence meeting.
In the Mac version of WebEx Productivity Tools, if the host has scheduled a CMR Hybrid meeting and has
saved it and sent invitations to all attendees, and then later edits that meeting to add or delete one TelePresence
room from the email address field, all original attendees will automatically receive an update. This is unexpected
behavior, because usually Microsoft Outlook asks if you want to send an update only to the changed attendees
or to all attendees.
If the host removes an invitee or TelePresence room from a single occurrence of a recurring meeting series,
they will be removed from the whole meeting series. This issue occurs due to standard Microsoft Outlook
behavior for the Mac.

154
Active Directory Federation Services (ADFS) Single Sign-On 2.0 Support for Safari
Due to a known issue with Apple, Mac Productivity Tools users cannot sign in using single sign-on based on
Active Directory Federation Services (ADFS) 2.0 for Mac OS 10.10 to Mac OS 10.10.3 from either the Safari
browser or WebEx Productivity Tools for the Mac; however, this problem is resolved with Mac OS 10.10.4
and later.
Desktop icons
In the Danish and Turkish versions of WebEx Productivity Tools, the desktop shortcut icon and the tooltip
for that icon both appear in English.
Known Interoperability Issues between Windows and Mac

The following issues occur with the interoperability between the Windows and Mac versions of WebEx
Productivity Tools:
If a meeting series has exceptions that were scheduled with the Windows version of WebEx Productivity
Tools, or if a meeting series and its exceptions were updated with the Windows version of WebEx
Productivity Tools, Mac Productivity Tools Users will not be update the meeting series.
Any meeting that is scheduled or updated with the Windows version of Productivity Tools cannot be
canceled with the Mac version of Productivity Tools, whether it is a meeting series with no exceptions,
a meeting series with exceptions, a single exception to a meeting, a single occurrence of a meeting series,
or a single meeting.
Lotus Notes
Lotus Notes is not supported in the Mac version of WebEx Productivity Tools.
XenApp Support
WebEx Productivity Tools do not support XenApp.

155

156
Other Known Issues
Known Issues and Limitations for Meeting Center (WBS30)

This section contains known issues and limitations that affect only Meeting Center. For more information
about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx
services, see Cross-platform Known Issues and Limitations.
Recording playback on mobile devices

You cannot play back a network-based recording on a mobile device.

If the First attendee to join will be presenter option is enabled in Site Administration, this option is enabled
by default in the meeting scheduler on your WebEx site. It is also enabled in the default meeting template that
you use in WebEx Productivity Tools for scheduling WebEx meetings with Microsoft Outlook. Custom
meeting templates that have been created by users are not impacted. If a host schedules meetings using custom
templates and wants to have the first attendee to join the meetings automatically become the presenter, the
host must manually enable the setting in the custom templates.
Network-based recordings
Network-based recordings require a minimum bandwidth of 2.0 Mbps to play smoothly; otherwise, pausing
might occur.
Personal Rooms
Automatically lock Personal RoomThis option applies only when hosts enter their Personal Room using
the WebEx application. If hosts enter their Personal Room from a video device or application, the feature is
not applied.
Notify hostIf more than one attendee selects the Notify Host button in within a 5-minute period, WebEx
sends only one email notification with the names of all of the attendees. The email notification will show no
more than 5 attendee names. This feature is not yet supported on mobile devices.
Telephony service provider (TSP) audioFor some WebEx sites that use third-party telephony service
providers, TelePresence users might not be able to join CMR Cloud meetings or start Personal Room meetings
until they have specified the toll phone number for the teleconference provider. To avoid this problem in a

157
Other Known Issues
meeting, it is recommended that hosts specify the toll number of the TSP audio service in their Preferences
when setting up their Personal Rooms.
Other TeleconferenceFor a few WebEx sites that use Other Teleconference as an audio selection, if the
Other TeleConference option is selected, Personal Room would be started with no audio. To avoid this problem,
it is highly recommended that site administrators change the site audio settings.
BrowserDue to special security controls, if a PC user has to join a single Personal Room from two tabs in
one browser as two attendees, the Personal Room can only identify one attendee officially.
Linux systems, BlackBerry 10 devices, and Windows 8 phonesYou cannot start or host a meeting in
your Personal Room using Linux systems, a BlackBerry 10 device, or a Windows Phone 8 device.
Personal Room lobbyUsers of the following devices or systems cannot wait in the lobby while a Personal
Room is locked: Linux systems, TelePresence devices, Windows Phone 8 device, and BlackBerry 10 devices.
In addition users who join only the audio portion of the meeting cannot wait in the lobby while a Personal
Room is locked. These users will receive a message that the room is locked, and will not be able to join until
the room is unlocked.
For additional issues that affect Personal Rooms and Collaboration Meeting Rooms (CMR), see Cross-platform
Features and Known Issues CMR.
In-meeting experience
When the language is set to Korean, the meeting topic might sometimes show incorrect characters.
The video settings button does not appear for the Participants panel on a Mac when a participant is
viewing shared content in full-screen mode.
Keyboard navigation and screen reader support:
Video thumbnail items in the Participant panel do not support navigation using the Tab key.
Some items in file sharing and in the Polling panel don't support navigation using the Tab key.
Items within the video full-screen view don't support navigation using the Tab key.
Elements inside the video user interface don't support screen readers.
Video thumbnail items don't support screen readers.
The participant list within the Participant panel doesn't support screen readers.
Some elements for file sharing and in the Polling panel don't support screen readers.
The Pan tool is not available when viewing a file that is shared using file sharing.
The new interface is not available for Linux users.
On Mac, when the presenter annotates during application sharing or screen sharing (formerly called
desktop sharing) and takes notes or creates a poll, the Notes and Poll information cannot be saved.
On Mac, when using annotation during sharing, if user moves from tab view to full-screen view, the
annotation option that as last used is not remembered.
On some Windows machines as well as on Linux machines, if attendee screen saver comes on and then
the presenter starts file sharing, the screen saver automatically quits.
Some custom Quick Start templates, created using older releases of Meeting Center, may not work after
upgrading to this release.

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Other Known Issues
In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the
meeting to get disconnected for the presenter.
Anyone Can Share feature

The Anyone Can Share feature is not available on the Linux platform. It is also not available for mobile
users who are using earlier versions of the Cisco WebEx Meetings mobile app. This feature will be
supported in the Cisco WebEx Meetings app version 6.6 or later for iPhone and iPad, version 3.6 or
later for BlackBerry 10 devices, and version 6.5 or later for Android devices. Mobile users who have
earlier versions of the application can still be made presenters by passing the presenter role to them only
if the mobile app has presenter capabilities.
If a host starts a meeting on a desktop and then disables the Anyone Can Share feature while in a meeting,
participants in that meeting who are using earlier versions of the Cisco WebEx Meetings app for iPhone,
iPad, BlackBerry 10 devices, and Android devices will still be able to share.
Users of the Cisco WebEx Meetings mobile app will not be able to disable the Anyone Can Share feature
within a meeting, but will follow the site administration settings for that feature.
Leave meeting command

The Leave Meeting command is disabled for sites that use third-party telephony service provider (TSP) audio.

have been updated, and in some cases, users may need to request new links. More information and instructions
can be found in our Cryptographic Key Update for WebEx FAQ.
Windows 7
If a host starts an Event Center event with Audio Broadcast, other participants may join the Audio
Broadcast slowly.
Windows 8 and 8.1

When connecting to a remote computer with Windows 10, the local screen will not be able to be blacked
out.
Meeting Center attendees are able to save Universal Communications Format Files (UCF) to their
computers, even when the host has canceled the save privilege for them.
Windows apps do not appear in the Access Anywhere or Remote Access Add Application dialog box.
When a Mac participant of a Meeting Center meeting is sharing and annotating the whiteboard, the
annotation color is incorrect when the square or oval shape is selected.

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Other Known Issues
Windows 10
Microsoft Edge browser limitations
The Edge browser is supported using the WebEx Temporary Folder Solution (TFS) by downloading
and installing an executable file (.exe).
The Edge browser is supported only for starting and joining meetings, events, training sessions,
or support sessions in Meeting Center, Event Center, Training Center, and Support Center. It is
not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
Users cannot share the Edge browser in a WebEx meeting using the web browser sharing or
application sharing features. We recommend using screen sharing instead.
We recommend that you use Internet Explorer or another browser for WebEx until the Edge browser is
fully supported.
Firefox 64-bit browser limitations
The Firefox 64-bit browser is supported using the WebEx Temporary Folder Solution (TFS) by
downloading and installing an executable file (.exe).
The Firefox 64-bit browser is supported only for starting and joining meetings, events, training
sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center.
It is not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
We recommend that you use the 32-bit version of the Firefox browser until the 64-bit version is fully
supported.
Limitations for sharing content
The Windows applications are not listed in the Add Application dialog box in Access Anywhere
or Remote Access.
If Meeting Center attendees try to save Universal Communications Format (UCF) files to their
local computers and have opened the Save Document dialog box, and then the host turns off the
option that allows users to save files, the attendees are still able to save the UCF files.
When you share your application or desktop in Windows 10, other participants see windows with a
crosshatch pattern on top of the shared content in places where any panels are open. This occurs with


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UCF Toolkit
that you validate it to make sure it continues to display properly in a WebEx meeting.
In a few cases, the following problems may occur:
Text and fill colors may be slightly different from the actual colors in a slide.
Some graphic elements may be missing from a slide.
Fonts may appear blurry on a slide or may be different from the original.
The size of shapes may be different from the original.
WebEx meeting.
You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application
sharing or screen sharing (formerly called "desktop sharing") features instead.
You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature.
Use the application sharing or screen sharing features instead.
Tagging internal participants

Tags for internal participants do not appear in the following cases:
When the participant joins from mobile device
When a participant using One Touch TelePresence Plus is not using SAML single sign-on
In Personal Conference meetings
File sharing
If you are a host using Windows and do not have a universal printer driver installed on your system, you will
not be able to share any file types except Microsoft PowerPoint files during file sharing. In this case, the
system will provide an option to move to application sharing instead of file sharing or to install a universal
printer driver before you proceed. (Windows 7 systems come pre-installed with a universal printer driver.)
File sharing is not supported for CMR Hybrid (WebEx-enabled TelePresence) meetings.
Streaming media sharing

Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640 X
480) resolution. The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF,
AVI, MPG, MPEG, MOV, FLV, F4V, QT, and MP4.
MP4 and MOV video files cannot be shared in a WebEx Meeting if they cannot be played by the installed
QuickTime player

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Recommended System requirements for video file sharing on Presenter side:

Core2-Duo E6750 @ 2.66GHz for VGA file is required
AMD 9650 2.3GHz (4 core) 8GB is preferred
Intel Core 2 Duo -E7400 2.8GHz 2.79GHz is preferred
File sharing is not supported for CMR Hybrid (WebEx-enabled TelePresence) meetings.
Unable to join meeting

Linux/Unix users might not able to join the meeting if NTLM authentication is enabled with ISA proxy.
Viewing Office 2007 documents

Attendees who join a meeting from Linux/Unix may have display issues when the presenter shares a Microsoft
Office 2007 document. For example, some animations and pictures may not be displayed or become distorted.
Microsoft Office PowerPoint

In Microsoft PowerPoint 2007 and later, text copied from a web page and pasted into the notes panel may not
render properly. A workaround is to copy the text into Microsoft Word or Microsoft Notepad, then copy the
text again from that editor in the notes panel.
Importing address books into Microsoft Outlook 2010

2010 64-bit.
Closing a meeting
In Internet Explorer 7, if there are multiple tabs open in the browser, and the WebEx "Meeting in Progress"
page is not the tab in the foreground, the meeting manager cannot be closed. The reason is that the "Close
meeting" confirmation dialog box becomes hidden if another tab is on top of the WebEx page.

When the presenter switches to full-screen video view while sharing his or her screen (formerly called "desktop
sharing"), an application, or a document, sharing is paused on the attendee side (the last-shared screen freezes)
if he or she has only one monitor. When the presenter exits full-screen video view, sharing automatically
resumes.
Attendees stay in full-screen video view when the presenter stops sharing and automatically exits full-screen
If the presenter has two or more monitors, he or she can easily share content on one monitor and switch to
full-screen video view on another monitor.
Automatically restarting a meeting on a backup site

There is no automatic shared state recovery when a site becomes unavailable and automatically redirects to
your backup site that was backed up with the WebEx Global Site Backup (GSB) system. After the Meeting
window reconnects to the meeting on a backup site, the shared state is lost and the presenter must start sharing
content.

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Using the Cisco WebEx Meetings application on mobile devices

You can download the Cisco WebEx Meetings application from the Apple App Store, Windows Phone Store,
BlackBerry World, Google Play, or Amazon Appstore for Android. For more information, refer to the mobile
release notes at https://help.webex.com/community/webex-mobile/
(link https://help.webex.com/community/webex-mobile/)
Mobile devices that are jailbroken or rooted or that have had their carrier or hardware restrictions removed
are not supported.
End-to-end encryption using PKI

End-to-end encryption of in-meeting data using a public and private key pair provided by the site administrator
is no longer supported. End-to-end encryption in a live meeting continues to be available using an automatically
generated session key only.
Known Issues and Limitations for Collaboration Meeting Rooms

(WBS30)
CMR Common Issues

This section contains known issues and limitations that affect only Collaboration Meeting Rooms (CMR)
meetings, such as CMR Cloud meetings and CMR Hybrid meetings:
Sending video from WebEx applications to video conferencing systems or applications
A CMR Cloud or CMR Hybrid meeting always starts at the best video resolution between TelePresence
(or other video conferencing systems or applications) and WebEx. If high-definition video is available,
it is available to all participants. If any participant on the WebEx side experiences poor network conditions,
the resolution between TelePresence and WebEx downgrades to accommodate that participant. As a
result, video resolution will also be poor for all other participants. The minimum bit rate a WebEx
application must process from the WebEx Cloud to be able to receive both video and application or
screen sharing (formerly called "desktop sharing") content is 1.2 Mbps. Less than that results in the
WebEx application showing only the shared application or screen.
Starting with WBS29.11, if, for reasons of low network bandwidth or conditions (such as CPU or RAM
use) that are local to the WebEx application, the WebEx application is not able to maintain the 1.2 Mbps
bit rate per the preceding, users see a "low-bandwidth" warning message instead of receiving TelePresence
video. In WBS29.11 and later, WebEx application users will automatically periodically retest their
connection to the WebEx Cloud to assess whether any network or local conditions have been remedied.
If they are able to send and receive video at a bit rate of 1.2 Mbps or greater, they are able to resume
sending and receiving video.
For information about recommended bandwidth configuration settings for CMR Cloud meetings, see
"Prerequisites" in Cisco WebEx Meeting Center with Collaboration Meeting Rooms Enterprise
Deployment Guide on the Cisco WebEx Meeting Center Configuration Guides page.
For information about recommended bandwidth configuration settings for CMR Hybrid meetings, see
"Prerequisites" in the " Cisco WebEx Features and Important Notes" chapter and "Tips for Troubleshooting
Low Bandwidth with the WebEx Meeting Center Client on Windows or Mac" in the "Troubleshooting"
chapter of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco

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TelePresence Management Suite (TMS) Configuration Guides page. For additional information, refer
to the Cisco WebEx Network Bandwidth White Paper.
Presentation and data sharing quality
If you do not have adequate bandwidth, your presentation and data sharing in CMR Cloud and CMR
Hybrid meetings can degrade to XGA (1024 x 768 resolution) and 5 fps. On TelePresence systems,
users see a "letterbox" format. As of WBS29.8, up to 720 p resolution is supported as long as all WebEx
participants have at least 2 Mbps, and the data sharing can cover the whole TelePresence system screen
on both 4:3 and 16:9 TelePresence systems without cropping. Starting with WBS29.11, with TelePresence
Server 4.1 and Conductor XC 3.0, 1080 p resolution is supported as long as all WebEx participants have
at least 3 Mbps. If any participants in the meeting do not have the minimum bandwidth, all participants
drop to the next lowest data sharing resolution level. For example, if 720 p resolution was used, but one
participant has bandwidth that is below the threshold, the meeting resolution drops to 720 p for all
participants. Or, if TelePresence Server 4.1 and Conductor XC 3.0 are used, 1080 p would normally be
supported, but if one participant does not have least 3 Mbps, the data sharing resolution drops to 720 p
for all participants. The presentation and data sharing quality from TelePresence system to TelePresence
system does not change, and the resolution is based on TelePresence Server or Cisco TelePresence MCU
series settings. The presentation and data sharing quality from WebEx application to WebEx application
is good quality. These presentation and data sharing quality limitations do not apply to WebEx-only
meetings, which use a proprietary data rendering format.
In-meeting video experience
WebEx users can only see the active speaker or the most recently active speaker's video endpoint in the
WebEx application. Video endpoint users who are not talking don't show up in the WebEx application.
TelePresence video doesn't appear in WebEx thumbnails.
Video endpoint users can only see the active speaker or the most recently active speaker from WebEx
on their screens. WebEx users who are not talking don't show up on their screens.
If there is background noise in a TelePresence room, it can cause the video for that TelePresence room
to appear as the active speaker in the WebEx meeting. If needed, the host can use the Lock Video
command to lock the video display on another participant's video.
In a CMR Cloud or CMR Hybrid meeting, the participant videos of participants who have joined from
Apple iPads or iPhones over a mobile network are not visible on TelePresence systems, although audio
is still available. The participant videos would still be visible within WebEx applications. This problem
occurs because 180 p video is required to send video to TelePresence systems, but sending 180 p video
over mobile networks is not supported due to the Apple iTunes developer guidelines for applications.
This issue occurs only with mobile networks, and does not occur when participants using iPads and
iPhones are using Wi-Fi. In addition, iPad and iPhone users may also see a low-bandwidth warning
when trying to view the video of TelePresence participants, depending on the quality and data rate of
the connection, whether they are on a mobile network or on Wi-Fi.
Standard features
Some standard features, such as annotation and whiteboard sharing, are not supported in CMR Cloud
or CMR Hybrid meetings.
When presenters switch to full-screen video view while sharing their screen, application, or document,
sharing is paused on the attendee side (the last-shared screen freezes). When the presenter exits full-screen
video view, sharing automatically resumes.
Attendees stay in full-screen video view when the presenter stops sharing and automatically exit full-screen

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If the Mac or PC WebEx application has two monitors, users can display a full-screen view on one
monitor and full-screen or application sharing on the other monitor by dragging the video window to
the other monitor and selecting the "View all participants in full-screen view" icon.
Presenter may unintentionally disable video for all participants
If a WebEx user who is the presenter in the meeting unchecks the Video option in the Meeting Options
dialog box, video is disabled for all meeting participants, whether they joined from a WebEx meeting
application or from a video conferencing system. To restore video for all participants, the meeting host
or current presenter should check the Video option in the Meeting Options dialog box.
Welcome screen
By default, the WebEx welcome screen is not displayed on TelePresence devices, and we recommend
that it be turned off in site administration settings for both CMR Cloud and CMR Hybrid meetings.
Other teleconference audio
The audio connection option Other teleconference audio is not supported for CMR Hybrid and CMR
Cloud meetings.
Telephony service provider (TSP) audio accounts
For some telephony service provider (TSP) audio accounts, if a host with a TSP account schedules two
adjacent CMR Hybrid or CMR Cloud meetings, with the second one scheduled to start immediately
after the first one ends, and if the TelePresence scheduling system automatically extends the first meeting
past the scheduled end, the second meeting will end automatically because the same TSP audio account
and host access code cannot be used for both meetings at the same time.
To work around this problem, hosts can set up two different TSP audio accounts with different host
access codes, and use one account for the first meeting and the other account for the second meeting.
Another option is for the administrator to turn off the option for the TelePresence system that automatically
extends the meeting.
WebEx meeting features
If you are hosting a meeting that includes TelePresence systems (CMR Cloud or CMR Hybrid), the
following WebEx features are unavailable:
Polling
File Transfer
Chat (with TelePresence room participants)
For a list of compatible video systems and applications see Collaboration Meeting Rooms Cloud Compatibility
and Support
CMR Cloud Issues

Display names
Display names for video conferencing system users are not visible in the WebEx meeting video window.
This issue will be addressed in a future release.
Video call-back
The video call-back feature can only be initiated from Mac and Windows meeting applications.

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CMR Cloud Issues
Call-back can be received on SIP-based video conferencing systems, using a fully qualified domain
name format, such as <username>@<domain>.com.
If a meeting is locked before the user starts the video call-back feature, the user is allowed to receive a
call from the meeting.
Video call-back is not currently available on sites with third-party telephony service provider (TSP)
audio. This limitation will be addressed in a future release.
The video call-back feature is being released as a Beta feature to collect feedback from users. Some
functionality may not work as expected during the Beta phase.
Proximity join
Users of the Cisco WebEx Meetings mobile application should disconnect their existing audio call (on
the phone or using the Internet) before tapping the Proximity icon. Otherwise, the Proximity app is not
able to detect and instruct video conferencing systems to join a meeting.
In its default configuration, video conferencing systems do not allow remote control using the Proximity
application. For this feature to work, an administrator has to enable Proximity mode and the Call Control
service on the video conferencing system.
The Proximity join feature is being released as a Beta feature to collect feedback from users. Some
functionality may not work as expected during the Beta phase.
Linux systems, Blackberry 10, and Windows Phone 8 device support
CMR Cloud meetings are not currently supported on Linux systems, BlackBerry 10 devices, or Windows
Phone 8 devices.
File sharing or whiteboard sharing
If a WebEx user shares a file or a whiteboard in a CMR Cloud meeting, the file or whiteboard is not
visible to users who have joined from a video conferencing system or application. If the host is attempting
this kind of sharing from a desktop application, both the host and video conferencing system or application
users see a warning informing them about this limitation. We recommend that the host use application
sharing or screen sharing (formerly called "desktop sharing") instead.
Starting a Personal Room meeting from the mobile application
If the site administrator has specified that meeting passwords are required for a WebEx site, and hosts
try to start a meeting in a Personal Room using the Cisco WebEx Meetings mobile app, they see an error
message that the meeting cannot be started. If this happens, the host can follow these steps to correct
the situation:
1 Log in to the WebEx site.
2 Select My WebEx.
3 Select Preferences.
4 Select "Meet Now" Settings.
5 Uncheck the Use Personal Room for all my instant meetings option.
6 Enter a temporary meeting topic for Topic.
7 Enter a temporary meeting password for Meeting Password.
8 Scroll down and select Save.
9 Select the Preferences link on the left navigation bar again.

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10 Select "Meet Now" Settings.

11 Check the Use Personal Room for all my instant meetings option so that it is now selected.
12 Scroll down and select Save.
Personal Room lobby

Participants who are waiting in a Personal Room lobby may become disconnected after a while if the
host does not start the meeting within 30 minutes of the time the first person joined from a video device
or application. Participants who are disconnected can always rejoin the host's Personal Room again.
Leaving and reentering a Personal Room
Sometimes, when hosts end a CMR Cloud meeting by leaving their Personal Room and then reentering
their Personal Room within a few seconds, they may hear an audio prompt about an invalid meeting. If
this happens, the host should hang up and wait a few seconds before redialing the Personal Room.
12-hour limit
A scheduled CMR Cloud meeting cannot last for more than 12 hours. Hosts and participants can reenter
the meeting, or can schedule a new one.
Telephony service provider (TSP) audio
For some WebEx sites that use third-party telephony service providers (TSP), TelePresence users may
not be able to join CMR meetings until they have configured the toll phone number for the teleconference
provider. To avoid this problem in a meeting, we recommend that hosts specify the toll number of the
TSP audio service when setting up their Personal Rooms.
Due to some dial-out sequences having multiple steps and longer prompt durations that cannot be
interrupted, it may take a while before the audio portion of a Personal Room meeting can be merged
into the TSP audio bridge. During this time, users who have joined from video devices or applications
have no indication that their audio is not being heard by users who have joined using WebEx. To avoid
this problem, all participants should wait until the TSP audio dial-out sequence is complete, which is
indicated by telephone handset icons appearing next to participants' names in the participants list.
Incorrect configurations
If a user is trying to join a meeting using a stand-alone video device or application or through a call
control and firewall traversal solution, and if they have not configured their systems correctly, they may
not be able to join meetings successfully. Site administrators should follow the guidelines in Cisco
WebEx Meeting Center with Collaboration Meeting Rooms Enterprise Deployment Guide on the
Configuration Guides page. Users should follow the guidelines in WebEx Meeting Center with
Collaboration Meeting Rooms (CMR Cloud) User Guide on the User Guides page.
Network problems
Due to network impairments or packet loss, the display names of participants who have joined a Personal
Room meeting from a video device or application may appear truncated in the video endpoint active
presence view for those users who have joined a CMR Cloud meeting from a video device or application.
Unencrypted TelePresence devices
If you set up a CMR Cloud meeting and attendees join through unencrypted TelePresence devices, this
WebEx meeting cannot be considered fully secured, since there are other devices whose connections
cannot be secured.
Known Issues for Using CMR Cloud with Lync or Skype for Business

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CMR Hybrid Integration Issues
Users need to dial into the meeting using the format <meetingnumber>.<sitename>@lync.webex.com
for a scheduled meeting or <hostID>.<sitename>@lync.webex.com for a Personal Room meeting.
Video addresses in this formation are not included in meeting invitations.
Content that is shared in a CMR Cloud meeting is transcoded into the main video channel in the
Skype for Business application.
The RTV video codec is not supported when using CMR Cloud with Lync or Skype for Business.
Users of the Mac OX version of Microsoft Lync 2011 can join only by audio.
To ensure 2-way video in a meeting users must select Video and then select Start Video.
After joining the meeting, users may need to select Start Video one more time.
The latest version of Skype for Business for Apple iPhone or iPad devices is 6.2.0.24
Known Issues for Using CMR Cloud with Spark and Firefox
When Spark users in Firefox share their screen, Webex users see a black screen, instead of the shared
content. When Webex users share their screen, Spark users in Firefox can see the shared content.

The following issues apply to joint meetings with WebEx and TelePresence in the CMR Hybrid solution:
Participant list
The WebEx host in a joint CMR Hybrid meeting with WebEx and TelePresence is not able to see
a complete list of all WebEx and TelePresence participants.
TelePresence participants are listed as "TelePresence Systems" in the WebEx Participants list of
a CMR Hybrid meeting.
Exceptions to a recurring meeting series using WebEx Productivity Tools

Although recurring meeting exceptions for CMR Hybrid meetings are now supported in WebEx
Productivity Tools. "Orphan" meetings are not yet supported. For example, you cannot add a WebEx
meeting and TelePresence rooms to a single occurrence of an Outlook-only meeting series. If you want
to make these features available for a single occurrence, make the whole series a WebEx and TelePresence
meeting.
Edits to a meeting series with exceptions that were changed before version WBS30 follow Microsoft
Outlook's rules, where possible, regarding treatment of the exceptions' properties.
If a host edits the subject or changes the meeting time of a single occurrence of a recurring CMR Hybrid
meeting series by editing it directly in the Microsoft Outlook calendar, and then removes WebEx from
the entire series, the WebEx meeting information still appears in the exception meeting.
If the host scheduled a recurring CMR Hybrid meeting series, and the date of the first occurrence has
passed without that meeting being started, the host cannot update the date of that individual occurrence.
However, the host can change the date for the entire meeting series.
If you remove the WebEx meeting from an individual occurrence of a CMR Hybrid meeting series, you
change it to a TelePresence-only meeting. However, the Cisco TelePresence Management Suite (Cisco
TMS) still shows WebEx information for that exception meeting.

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Other Known Issues
If you change all the individual meeting occurrences within a meeting series into exceptions, and you
then attempt to add a TelePresence meeting to the entire series, Cisco TelePresence Management Suite
for Microsoft Exchange (Cisco TMSXE) assumes the series in the past and does not give adequate
warning messages to the meeting scheduler or host. Users can work around this issue by deleting the
current series and creating a new series that has TelePresence added, and then editing the exceptions to
that series individually, as exceptions, or deleting all the exceptions and creating individual meetings.
Exceptions to a recurring meeting series using WebEx Productivity Tools
Although exceptions to a recurring meeting series are supported for WebEx-only meetings on CMR
Hybrid sites and on CMR Cloud sites in WBS29.11, exceptions to recurring series are not supported in
WBS29.11 for CMR Hybrid meetings. Creating an exception meeting in a meeting series either using
Cisco TelePresence Management Suite (TMS)-based scheduling methods (Cisco TelePresence
Management Suite Administrator, Cisco Smart Scheduler, and so on.), or using mobile calendars synced
to Microsoft Exchange that connect to TMS may result in meetings where the WebEx portion of the
meeting cannot be joined through WebEx applications if the exception falls beyond the last regular
meeting occurrence in the meeting series.
The following issues exist for exceptions to a recurring meeting series using CMR Hybrid meetings and
Productivity Tools:
Exceptions to a recurring meeting series for CMR Hybrid meetings are still NOT supported as of
WBS29.13, and users are warned accordingly (for example, unsupported editing options are
disabled, and error messages are included in email invitations) when they attempt to schedule them
using Productivity Tools.
WebEx meeting applications and TelePresence devices can join the same CMR Hybrid meeting,
even if a normal exception to a meeting series has been created. WebEx does not support creating
orphan meeting exceptions, such as adding WebEx to a single occurrence of a meeting series.
Hosts can still edit the following items for a CMR meeting series that does not have exceptions:
WebEx special properties, such as alternate hosts, audio options, and the WebEx meeting password;
Microsoft Outlook common properties, such as subject and attendees; and TelePresence properties.
Once an exception has been made to a CMR Hybrid recurring meeting series, the following
conditions exist:
The Outlook common properties can still be edited for both the exception and the meeting
series.
The TelePresence properties cannot be edited for either the exception or the meeting series
(the panel for editing TelePresence settings is disabled).
The WebEx special properties cannot be edited for either the exception or the meeting series.
If a WebEx-only meeting series has exceptions, TelePresence cannot be added to it.

Unlike prior releases, in WBS 29.11.3 and later, the following features are not available for CMR
Hybrid users:
CMR Hybrid users cannot edit the TelePresence properties or WebEx special properties in
a CMR Hybrid series that has exceptions.
CMR Hybrid users cannot add or remove TelePresence or WebEx entirely from a series if it
has exceptions.

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Known Issues and Limitations for Event Center (WBS30)
The Mac version of Productivity Tools, which is new in WBS29.13, is expected to have similar
limitations for exceptions to a meeting series.
Making someone presenter

A TelePresence system becomes the presenter when a VGA cable is connected to the laptop. In a standard
WebEx meeting, a user has to ask the host to make him or her the presenter. By default, the ability for
anyone in the meeting to "grab the ball" or request to be the presenter is enabled for CMR Hybrid users.
Starting in WBS29.11, the Anyone Can Share feature allows anyone to share without requesting to be
the presenter. This option is also enabled by default for CMR Hybrid users. If you are connected to both
Cisco Jabber and WebEx on the same computer and try to share content from Jabber, you get repeating
share windows. We recommend that you always share from WebEx if you have both Jabber and WebEx
on your computer.
Time zone
The time zone for the WebEx site must match the time zone for the Cisco TelePresence Management
Suite; otherwise the meeting time is not synchronized.
Leaving a meeting
Unlike WebEx-only meetings, which have an option to automatically extend if attended by audio-only
callers, when all TelePresence endpoints leave a CMR Hybrid meeting, if there are no users of WebEx
applications to pass the host role to (or if audio-only endpoints are the only other attendees of a CMR
Hybrid meeting), and capacity constraints on the TelePresence Management Suite do not allow the
TelePresence side of the meeting to automatically extend beyond the scheduled end time of the meeting,
the meeting ends.
File sharing and whiteboard sharing
File sharing and whiteboard sharing are not supported in CMR Hybrid meetings. We recommend that
you use screen sharing or application sharing instead.
Audio codec
Cisco recommends the G.722 audio codec on the CMR Hybrid link for the best user experience. The
G.711 codec is also supported as an alternative. We do not recommend or support use of the G.729
codec on the CMR Hybrid link.

Recording playback on mobile devices
You cannot play back a network-based recording on a mobile device.
In-meeting experience
When the language is set to Korean, the meeting topic might sometimes show incorrect characters.
The video settings button does not appear for the Participants panel on a Mac when a participant is
viewing shared content in full-screen mode.
Keyboard navigation and screen reader support:
Video thumbnail items in the Participant panel do not support navigation using the Tab key.

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Some items in file sharing and in the Polling panel don't support navigation using the Tab key.
Items within the video full-screen view don't support navigation using the Tab key.
Elements inside the video user interface don't support screen readers.
Video thumbnail items don't support screen readers.
The participant list within the Participant panel doesn't support screen readers.
Some elements for file sharing and in the Polling panel don't support screen readers.
The Pan tool is not available when viewing a file that is shared using file sharing.
The new interface is not available for Linux users.
On Mac, when the presenter annotates during application sharing or screen sharing (formerly called
desktop sharing) and takes notes or creates a poll, the Notes and Poll information cannot be saved.
On Mac, when using annotation during sharing, if user moves from tab view to full-screen view, the
annotation option that as last used is not remembered.
On some Windows machines as well as on Linux machines, if attendee screen saver comes on and then
the presenter starts file sharing, the screen saver automatically quits.
Some custom Quick Start templates, created using older releases of Meeting Center, may not work after
upgrading to this release.
In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the
meeting to get disconnected for the presenter.
Attendee invitations
Starting in WBS29.6, if a host removes any attendees for an event, the link to the event from the invitation
will no longer be valid for those removed attendees. If you are planning to invite people for a mass-mailing
list, we recommend that you use a third-party mailing service, and then link to the event address for attendees.

Joining a WebEx meeting on Chrome and Firefox

Because of Google and Mozilla policy changes, users must manually enable the WebEx plug-in when using
Chrome and Firefox.
Windows 8 and 8.1


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out.

UCF Toolkit
WebEx meeting.
Mobile device support

Event Center is not currently supported on multiple devices.


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QuickTime player
HTML email content

The content of the default HTML email and its corresponding iCalendar (.ics) template are not the same
[295149]
Description in iCalendar attachment

Due to an Outlook calendar limitation, the event description will not display in the iCalendar attachment if
description exceeds a certain length. The description does not display if the field length exceeds these limits:
In Microsoft Outlook 2000 the field length limit is 8KB.
In Microsoft Outlook 2003 the field length limit is 4KB.
In Microsoft Outlook 2007 there is no limit for field length. [271477]
Play button in Flash files

When a presenter is sharing a Flash (.swf) file, clicking the Play button will "pause" the file instead of playing
it. The Presenter needs to press the Play button twice in order to play the file. [289318]
Deleting meetings from My Meetings list

When the Delete from My Meetings when completed option is selected, an event will still appear on the My
WebEx My Meetings list if the host completes the event before the end time of event. The event will be deleted
from the My Meetings list after the schedule end time has elapsed. For example, if an event is scheduled for
10:00 to 11:00 a.m. and the host ends the event at 10.45 a.m., the event will still display under My Meetings
and the Event Center Calendar until 11.01 a.m., after the scheduled end of the meeting. The event will always
display when you turn on Show past events
Participants Panel on Solaris

Some non-English characters do not display correctly in the Participants Panel on Solaris machines. [276651]
Flash client
The Event Center Flash client has the following known issues:
The total number of attendees is not displayed to a Flash attendee
A Flash attendee cannot automatically view in full screen when Presenter is performing Desktop or
Application sharing
The mouse scroll button does not work in the Country and Region list of Global Call-in number
A Flash attendee cannot view the laser pen used during Presentation sharing

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Other Known Issues
Flash Attendees are not included in Attendee Statistics when the Presenter shares an Audio or Video
file
Panelist names are listed chronologically and not alphabetically
No tool tip appears for the recording indicator
In full screen mode, the Global Call-in number is not displayed
The Feedback page will not be displayed if a pop-up blocker is enabled
In the Attendance report, a Flash attendee's real IP address will not be displayed; instead "127.0.0.1"
will be displayed
Switching poll coordinator role

During polling, if you switch the polling coordinator role, the Save Polling Result window will display.
Adding attendees to address book

From the event scheduler, if you select the option to add an attendee to your address book, an error message
displays when you click Add Attendee
iCalendar attachment
When WebEx sends the first and second event reminder to attendees, the iCalendar attachment that attendees
use to automatically add the event to their calendar application is missing.
Email messages with iCalendar content

Due to an .ics limitation (iCalendar attachment), HTML email messages can not display content of .ics calendars
properly. As a result, for HTML email messages, we will pull in the content from plain text email messages.
This means if a user has customized an HTML email message, the customization can not be reflected in the
iCalendar attachment.
Importing a CSV file when Creating an invitation list

When creating an invitation list, the option to import a CSV file is not supported for MAC. As a result, the
Import CSV files button is unavailable for MAC and Safari.
Past events
The past event identification criteria is not consistent between the Event Center page and Welcome pages.
According to Event Center logic, an event belongs to past events after the scheduled start time is passed.
However, if the scheduled start time has passed, the event is still listed on the Welcome page, even when
Show past meetings is not selected. [244342]
Past events status shows on the Event Center calendar for attendee's view. When an attendee looks the Event
Center calendar and selects Show past events, all past events are displayed with Register and/or Not started
status; however, no status should appear for past events on an attendee's view. [244153]
Event templates
When a host saves the event as a template, the list of attendees and panelists is not saved; however, the panelist
information and the panelist password are saved. [180534]

174
Other Known Issues
Known Issues/Limitations for Training Center (WBS30)
Money symbol
The money symbol is missing for the budget field on the program information page. [183019]
Panelist information as search criteria

Panelist information can not be used as a search criteria on the Event Center search page. However, the search
can be done from the Welcome page [177716]
Saving user information when using Firefox

If a user is using Firefox, user information always is saved, regardless of whether Remember me on this
computer is selected. [228112]
Calendar display of daily audio-only events

Since Event Center does not have a concept of a recurring event, if a daily audio-only event is scheduled, the
Event Center calendar can not display it properly [161351]


Because of Google and Mozilla policy changes, users must manually enable the WebEx plug-in when using
Chrome and Firefox.
Windows 8 and 8.1

out.

175
Other Known Issues

UCF Toolkit
WebEx meeting.
Microsoft Office PowerPoint

In Microsoft PowerPoint 2007 and later, text copied from a web page and pasted into Notes panel may not
render properly. The workaround is to copy the text into Microsoft Word or Microsoft Notepad, then copy
the text again from that editor in the Note panel.

QuickTime player

176
Other Known Issues
High-definition video
High-definition video is available for the main session only. There is no support for breakout sessions at this
time.
High-quality video
High-quality video is available for the main session only. There is no support for breakout sessions at this
time.
Operating system limitations

If you use Solaris or Linux you cannot:
Display UCF PowerPoint animations and transitions
Share UCF files
Cache course material before the session starts
See the attendee-ready indicator
Use WebEx integrated video
Record sessions with the WebEx Recorder or edit them with the WebEx Recording Editor
Play a training session recording file (WRF format) on Solaris or Linux
Use PCNow
Install the Integration to Microsoft Outlook
Conduct Hands-on Labs
The Linux platform does not support the new interface, Training Control panel, streaming video sharing,
computer audio enhancements, new participant panel, and high-quality video behavior, including full-screen
video behavior.
If you use the Mac platform you cannot:
Install integration to Microsoft Outlook
View PowerPoint Notes in a panel
Playback non-Quicktime movie format files during a session (only .MOV and .QT are supported)
Use Quick Start
Invite or Remind attendees from Session Option tray during full screen document sharing, application
and desktop sharing
Set Hands-On Lab options
Record sessions to a local computer with the local WebEx Recorder or edit them with the WebEx
Recording Editor (.WRF format only).
Other Mac issues

If a host on a Mac assigns the Presenter role to an attendee on a Mac, and at the same time has polling
list, invite options, or Q&A tab options open, these options do not automatically close for the new
presenter if she does full-screen or Application/Desktop sharing

177
Other Known Issues
A host cannot start a session on a Mac simultaneously while viewing a WebEx Network Based Recording.
Chat and Q&A text box does not have a scroll bar when entering large amounts of text in the message
If an attendee switched to a presenter role while taking a test, they still can take the test.
Attendees can see the Presenter's Sharing menu during desktop share, if the latter is on an Intel Mac.
When doing desktop share, if Presenter tries to simultaneously assign attendees to breakout sessions
from the Session Options tray, the panel overlaps the Assignment dialog and this dialog disappears if
the presenter clicks anywhere on the desktop.
Scroll bar space for polls always appears, even if there is no scroll bar
Session options always appears on top of other windows if opened during desktop share and using other
functions from the session options tray.
Feature enhancements for Macintosh

Feature enhancements in this release are available for Windows, Solaris, and Linux. Enhancements and more
feature support on Macintosh will be available shortly after this release.
On-Demand Module availability

The On-Demand module (Training Center-Presentation Studio Integration) is not available in languages other
than in English.
On-Demand Module authoring does not support non-Windows platforms. Player support is available for
Windows and Mac. The following are known issues and limitations for Mac support of the On-Demand
Module:
Mac support is based on Flip4Mac WMV version 2.1.2.72 and higher. Feature support for the Mac is
dependent on the corresponding support provided by Flip4Mac.
Certain codecs are not supported on Mac leading to audio playback issues. Note: Refer to http://
www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx for details on supported
codecs in Flip4Mac.
If a file is inserted into a presentation, it will open up in a separate pop-up window during playback.
You have to turn on the Create streaming movies option to support streaming when an older version of
Flip4Mac is installed (version 2.1.2.72 to version 2.1.3.10). If the Create streaming movies option is
turned off, the viewer cannot play the presentation in streaming mode. By default, the option is turned
off on the Mac and has to be turned on manually in the Flip4Mac System Preferences page.
If Real Player is used but is not installed on your computer, the Viewer setting page will remove the
Real Player option. As a result, you will not have an option to view the presentation using Real Player.
Global Site backup availability

Global Site Backup (GSB) for the On-demand module (Training Center-Presentation Studio Integration) is
only available for attendees who view recordings.
Sessions deleted automatically after ending

If a session is automatically deleted after it ends, as specified by the host, and then the attendees of that session
are also invited to an On-Demand lab, those attendees do not receive any cancellations from the On-Demand

178
Other Known Issues
session and there is no way for the host to manually cancel their invitations. However, when they try to join
the lab, they will not be allowed to do so.
Attention tracking
If an attendee is on Solaris or Unix and they take a test within the session, they are assumed to be always
paying attention in the session for as long as they are in the session during and after completing the test.
Registering for recurring sessions

In the case of single recurring sessions, if a registered attendee from a later session is manually invited by the
presenter into the current ongoing session, they will lose their registration from the session they originally
registered for and show up as an attendee of the current session in the usage reports.
Meta data name

The meta data name when entering data for SCORM 2004 cannot include certain special characters, even if
the original session included these characters in the title.
Registering through email link

If an attendee is invited to register for a session and clicks on the email link to do so, their name is not pre-filled
in the registration form.
Host account files

If your host user account is deleted, your files are still included in the site storage space allocation.
Network-based recording
The network-based Recorder does not record:
Private chat sessions with hosts
Polling results (unless the results are shared with attendees)
Test and breakout sessions
WebEx Advanced Recording Format (.ARF) files are supported in the UCF Viewer.
Disabling Quick Start

If your site administrator disables the Quick Start page in the session type and you save a scheduling template
for this session type, Quick Start still appears in the template's options. However, the Quick Start page does
not appear in the session.
Closing dialog windows in the Firefox browser

When using Firefox, some dialog windows may not close when clicking the Close or OK button due to a
technical limitation with Firefox.

179
Other Known Issues
Known Issues and Limitations for Support Center (WBS30)
Known Issues and Limitations for Support Center (WBS30)
Known Issues and Limitations for Remote Support

Windows 8 and 8.1
out.

UCF Toolkit
WebEx meeting.

180
Other Known Issues
Known Issues and Limitations for Remote Support
Operating system support

To run Remote Support:
For Customer Support Representatives (CSRs) using Linux, Solaris, or Macintosh, some product features
may not be supported. For more information, please refer to Support Center section in Cross-platform
Features and Known Issues.
Customers can use Linux, Solaris, or Macintosh, but they will not be able to connect to a remote session
from behind a Microsoft ISA proxy server with user authentication enabled. This is a known Java issue
document by Sun at http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=4636657.
For more information about the computers, operating systems, and browsers supported by Remote Support,
see WebEx System Requirements and Feature Support Release Notes.
Crashing while logged in to customer computers

If you log in to a customer computer as a different user and the Remote Support browser crashes, you will
remain logged in on customer's computer. When this happens, ask your customer to log off and then log back
in again.
Applications show while recording session

When you record a Remote Support session while showing an application to a customer, all other browser
windows that are open on you computer will be visible to your customer.
Disk space during file transfers

During file transfers, if the receiving party runs out of disk space, the session will end.
Moving file transfer window during desktop sharing

If you start a file transfer while sharing desktops, you cannot move the transfer window.
Disable system information

Site administrators cannot disable the System Information feature in custom session types.
Lotus Notes email invitation limitation

If you use the Lotus Notes email application, the "send email invitation using local mail client" feature may
not work. This happens because Lotus Notes limits the size of email messages that you initiate from Web
pages. To resolve this, change your invitation email template to reduce the message size.
Basic file transfer doesn't show up on event log

Files transferred using the basic file transfer method do not show in the event log.

181
Other Known Issues
Known Issues and Limitations for Remote Access
Joining an inbound support session on slow network connection

When client download method is set to TFS (Temporary Folder Solution) for the site, and a customer attempts
to join an inbound support session using a slow network connection, a customer may receive the error message
"Join Conference confirmation failed" after the customer fills out the entry form and clicks Submit
Scrolling while using Remote Support web chat

When using the Remote Support web chat, after the scrollbars have appeared, quickly scrolling up and down
may cause the chat window to flash in quick succession.
Known Issues and Limitations for Remote Access

Because of Google and Mozilla policy changes, users will need to manually enable the WebEx plug-in when
using Chrome and Firefox.
Remote Access agents limitation

The Make Screen Blank command is disabled in Windows Safe mode.
Known Issues and Limitations for WebACD

Windows 8 and 8.1

out.

182
Other Known Issues
Known Issues and Limitations for Site Administration (WBS30)

This section contains known issues and limitations that affect only Site Administration.
Branding and customization

The new WebEx header does not allow branded headers to be less than 75 px. If a branded site has a
header height that is less then 75 px and does not have customized header HTML code, the system
automatically increases header height to 75 px.
The Log in and Log out links for the Site Administration tool are not visible if the header navigation
color is blue or a dark color.
If you want to make branding changes, you should contact your customer support manager (CSM).
Safari browser support

The Safari browser is not supported for Site Administration on the Mac.
CMR Hybrid (WebEx-enabled TelePresence) meetings

The following issues apply for CMR Hybrid (WebEx-enabled TelePresence) meetings:
To reduce the possibility of bandwidth issues for video, site administrators should make sure the following
site administration options are set for CMR Hybrid users:
Make sure that for WebEx VoIP and video connection, the Automatically encrypted UDP/TCP
SSL option is always selected.
Select Site Settings > Site Options and check the maximum video bandwidth option. This sets
the maximum video frame rate for in-meeting video. The default setting is 15 fps.
Under "OneTouch TelePresence Options," make sure Enable TelePresence bandwidth control is
checked unless WebEx Support recommends altering it.
Under "Meeting Options," make sure that Turn on high-definition video is turned on so that
resolutions higher than 360 p can be sent.
For additional information about recommended bandwidth configuration settings for CMR Hybrid
meetings, see "Prerequisites" in the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration
Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page.
Site administrators should also make sure that the Meeting Center PRO TelePresence session type is
enabled for your site:
The Meeting Center PRO TelePresence session type will give users a different user interface in
the WebEx Productivity Tools integration to Microsoft Outlook than the standard WebEx integration
with Outlook.
If you want existing users on your site to use CMR Hybrid, you need to batch-enable them for the
Meeting Center Pro TelePresence session type-it is not enabled for them automatically.
When your site is enabled for CMR Hybrid, the Default for New Users checkbox is automatically
checked next to the Meeting Center PRO TelePresence session type site administration option. If

183
Other Known Issues
you do not want new users to be enabled for CMR Hybrid automatically, you should uncheck the
Default for New Users checkbox.
You can also create additional custom session types based on the Meeting Center TelePresence
session type.
Site administrators cannot make any changes to CMR Hybrid user interface for WebEx Productivity
Tools. For example, administrators cannot change the branding for the CMR Hybrid Meeting Options
panel within the Outlook integration, cannot hide information in the Meeting Options panel or in the
TelePresence or WebEx Advanced Settings dialog boxes, and cannot limit the number of video call-in
participants the user can enter.
Although screen sharing (formerly called "desktop sharing" and application sharing are supported in
CMR Hybrid meetings, some standard sharing features, such as file sharing, annotation, and whiteboard
sharing, are not supported in CMR Hybrid meetings.
Starting with WBS29, recording is supported for CMR Hybrid meetings; however, it has the following
known issues and limitations:
CMR Hybrid meeting recordings will be in MP4 format. Video will be recorded at 360 p.
When users play back the recording, they can see screen sharing, application sharing, active speaker
video camera feeds, the participant, list, chat, and polling. However, if users download the
recordings, the screen sharing, application sharing, and audio portion is in one MP4 file, and does
not contain active speaker video camera feeds, the participant list, chat, and polling.
For more information about recording CMR Hybrid meetings, see Recording and Playback FAQs in
the WebEx Meeting Center Frequently Asked Questions found at http://www.cisco.com/c/en/us/support/
conferencing/webex-meeting-center/products-user-guide-list.html.
If you do not have adequate bandwidth, your presentation and data sharing in CMR Cloud and CMR
Hybrid meetings can degrade to XGA (1024 x 768 resolution) and 5 fps. On TelePresence systems,
users see a "letterbox" format. As of WBS29.8, up to 720 p resolution is supported as long as all WebEx
participants have at least 2 Mbps, and the data sharing can cover the whole TelePresence system screen
on both 4:3 and 16:9 TelePresence systems without cropping. Starting with WBS29.11, with TelePresence
Server 4.1 and Conductor XC 3.0, 1080 p resolution is supported as long as all WebEx participants have
at least 3 Mbps. If any participants in the meeting do not have the minimum bandwidth, all participants
will drop to the next lowest data sharing resolution level. For example, if 720 p resolution was used, but
one participant has bandwidth that is below the threshold, the meeting resolution drops to 720 p for all
participants. Or, if TelePresence Server 4.1 and Conductor XC 3.0 are used, 1080 p would normally be
supported, but if one participant does not have least 3 Mbps, the data sharing resolution drops to 720 p
for all participants. The presentation and data sharing quality from TelePresence system to TelePresence
system does not change, and the resolution is based on TelePresence Server or Cisco TelePresence MCU
series settings. The presentation and data sharing quality from WebEx application to WebEx application
is good quality. These presentation and data sharing quality limitations do not apply to WebEx-only
meetings, which use a proprietary data rendering format.
For a list of compatible video systems and applications see Collaboration Meeting Rooms Cloud
Compatibility and Support
Screen sharing (formerly called "desktop sharing") and application sharing are supported in CMR Hybrid
meetings, but some standard content sharing features, such as file sharing, annotation, and whiteboard
sharing, are not supported.

184
Other Known Issues
Starting with Cisco TelePresence Management Suite (Cisco TMS) version 14.4, administrators can
configure Cisco TMS to allow TelePresence participants to join a CMR Hybrid meeting up to 5 minutes
before the scheduled start time. TelePresence doesn't join the meeting until the first TelePresence
participant dials in to the meeting. Cisco TMS does not dial out to WebEx until the scheduled start time
of the meeting. For more information, see "Configuring Allow Early Join" in the "Configuring Conference
Settings in Cisco TMS" section of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration
Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page.
CMR Hybrid meetings do not support "VoIP Only" audio.
Scheduling large CMR Hybrid meetings requires that administrators set capacity limits. To mute everyone
except the speaker, participants need to be muted in both WebEx and TelePresence:
From the WebEx application, the host can mute WebEx participants.
On some TelePresence systems, the host can mute other TelePresence participants; otherwise, the
administrator can mute TelePresence participants through TelePresence Server.

185
Other Known Issues

186

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What's New for WebEx 7