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Licensing FAQs
Licensing FAQs
License Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How can I tell which type of hardware key I have? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How can I tell which type of Software License I have? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Can I have more than one license activated on my computer? . . . . . . . . . . . . . . . . . . . . . . . . 8
Can I use a Software and a Hardware License on the same computer? . . . . . . . . . . . . . . . . 8
Can I have keys or licenses from other manufacturers on the same machine? . . . . . . . . . 8
If multiple keys or licenses are found, which license takes precedence? . . . . . . . . . . . . . . . 9
How do I find out what options are on my license? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
What do I do if I received the wrong options on my license? . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How do I upgrade my license to a newer product version? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
I upgraded my license; can I use it on older versions of the product? . . . . . . . . . . . . . . . . . .10
Im an integrator or rephow do I use my license with a customers computer? . . . . . 10
More Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Open the License Client application from the Windows Start Menu. The bottom
right of the welcome screen contains the version number.
If you do not have the License Client application, you have an earlier version
of Common Licensing. If you have an application called Proficy Common
License Viewer or ikeydiag, you can find the version in the Help menu in
the About section.
If your key looks like Key 1 pictured below (with the GE logo instead of the
Sentinel one), you have a non-configurable USB hardware key, sometimes
referred to as M5. The licensing contents on these USB keys cannot be managed
by the user directly. If you want to make any changes to it, you will have to
contact your representative or Sales Support.
If your key does not look like one of the examples provided, you most likely
have an older style of key. See the FAQ for M4 Max Hardware Keys for
further assistance.
Once a license type is found, the search stops and license options will only
be available for the highest license type found. For instance, if you have an
M4 license key for iFix Runtime, and an configurable software license for iFix
Developer, you will only be able to access the iFix Runtime features because the
M4 key takes precedence.
However, licenses are not forward compatible. For example a Proficy CIMPLICITY
HMI 7.0 license will not work with CIMPLICITY HMI 8.0. You will need to contact
Sales Support or your Local Representative to have your license upgraded to
support the newer version, then refresh your activation.
When you license your machine directly to the GE Digital Cloud License Server,
you make a one-time connection (either online or offline options are available)
and your machine will have the license(s) activated on it. This is the simplest
way to license your machines and is recommended unless central management
or support for virtual machines is needed (in which case you would use a Local
License Server).
When you license your machine directly to the GE Digital Cloud License Server
you do not need to use a Local License Server. Instead, you make a one-time
connection (either online or offline options are available) and your machine
will have the license(s) activated on it. This is the simplest way to license your
machines and is recommended unless central management or support for
virtual machines is needed.
With a Local License Server you make a one-time connection to the GE Digital
Cloud License Server to load licenses onto the Local License Server. Client
computers then connect to the Local License Server and lease their licenses. The
clients need to remain connected to the Local License Server to regularly renew
their leased licenses.
Review the License Documentation that comes with Common Licensing for
detailed information on how to install and configure Local License Servers.
If you copy a machine, then the machine VMID and probably the machine
name and MAC address will also change, rendering the licenses invalid.
As a best practice, if you know you are going to be making changes to your
virtual machine (e.g., rebuilding, changing machine names, changing NICs,
cloning, copying), we recommend using the Return feature in License Client
to return your activation prior to making changes, then re-activating after
the changes. Note that only configurable software licenses have the ability
to use the Return feature. Hardware keys cannot use the Return feature
and will continue to work.
If your company is sold or the license is going to be used by a company other than
the original purchaser, you must contact GE Digital Sales Support or your local
representative to transfer the license. Visit http://www.ge.com/digital/contact to
find contact information for your local representative.
As a best practice, if you know you are going to be making changes to your
machine (e.g., rebuilding, changing machine names, changing NICs), we
recommend using the Return feature in License Client to return your activation
prior to making changes, then re-activating after the changes.
Every time License Client or the Configuration tool are started, the log files will
be appended. The logging level for both of these logs can be modified through the
License Client, by selecting the Advanced tab and then selecting option 3, Update
Application Settings.
If you are unable to return the license because of a hard failure, contact Technical
Support and they can assist you in recovering your licenses.
Visit https://digitalsupport.ge.com/communities/CC_Login to create
a Technical Support case.
You are trying to use a feature or product and do not have that option
enabled on your license.
Use the License Client to verify the options available on your license. If you
need to add options, contact Sales Support or your local representative.
You have installed the latest licensing and verified that you have the
option in License Client.
There could be an issue with the license configuration that needs to
be corrected by GE Digital. Contact GE Digital Technical Support for
assistance. Visit https://digitalsupport.ge.com/communities/CC_Login to
create a Technical Support case.
License Type A field in License Client that indicates how the license
is maintained. Values for the license type may be Device Locked,
Leased, Unlicensed, Evaluation, Not Initialized or Error.
Keyless License (M4 Keyless) Legacy software licenses that have been
created using Siebel (Legacy CRM). These are installed on the machine via an
.exe file and can be removed from Windows Add/Remove Programs. Note:
Keyless Licenses can be used with the latest version of Common Licensing and
the License Client. License options can be viewed in License Client, however
cannot be activated or modified through the Common Licensing software
(License Client or Local License Server).
M1 Keys Legacy hardware keys that have been activated with Siebel
(Legacy CRM). Note: M1 keys do not work with the current versions of Common
Licensing. You must use an older 12.x version of Common Licensing or upgrade
to an M4 or a configurable (Advantage) hardware key.
Contact Information
Americas: 1-855-YOUR1GE (1-855-968-7143)
gedigital@ge.com
www.ge.com/digital
2016 General Electric. All rights reserved. *Trademark of General Electric. All other brands or names
are property of their respective holders. Specifications are subject to change without notice. 10 2016