OAG Schedules Dynamic

Overview
Updated: June 10th 2015
 OAG Schedules Dynamic |
Overview

Copyright in the document remains the property of OAG Aviation Worldwide Ltd. This
document may not be reproduced in whole, or in part, without prior agreement.
Information, ideas and concepts in this document remain the intellectual property of OAG
Aviation Worldwide Ltd and are provided in confidence for the exclusive use of the
Department for Transport and may not be communicated in any form, in whole, or in part,
to any third party without the written consent of OAG Aviation Worldwide Ltd.

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Overview

CONTENTS

1. Overview

2. OAG Aviation Worldwide Ltd overview

3. OAG Schedules Dynamic real time schedules distribution feed

4. Customer Specifications

5. Database Summary

6. Schedules Dynamic Message Formats

7. Schedules Baseline and SSIM Refreshes

8. Database Fragmentation

9. General Escalation Protocols & Information

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Overview

1 Overview

The purpose of this document is to provide an overview of the OAG Schedules Dynamic
(real time schedules distribution) feed and provide a clear presentation of the data
content, message format and delivery options available to the customer via the OAG
Dynamic feed.

2 OAG Aviation Worldwide Ltd overview

OAG Aviation Worldwide Ltd is a founding member of the Axio Data Group recently
acquired by Electra Partners an independent, UK based, private equity manager
with over 25 years experience.

With over 80 years experience in the handling of airline schedule information and the
most accurate content, OAG has established a market leading position in the supply of
schedules, flight status and ancillary data and are the preferred supplier to the
majority of major travel businesses worldwide.

With the investment of a major UK based Private Equity Company we continue to

invest in new products, services and solutions that provide real returns for our
customers.

Other parts of the Axio Data Group include:-

Medica EMEA: a portfolio of leading pharmaceutical drug information businesses in

Continental Europe.
Medica Asia Pacific: a portfolio of leading pharmaceutical drug information and media
businesses in Asia;
TECHINSIGHTS: the number one provider of comprehensive value management
solutions across all stages of the IP lifecycle;
UBM Global Trade: the number one information provider to the global containerised
and breakbulk cargo sectors;
We specialise in the collection, standardisation and distribution of airline schedules,
connections, flight status data and related information. OAG Aviation Worldwide Ltd
manages the most comprehensive and accurate consolidated schedules database in the
world, gathering and constantly updating flight information daily from some 870+
scheduled airlines. Its passenger database includes network, regional and low-fare airlines.

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We are the foremost supplier of consolidated schedules related data to the

operational Global Reservation Systems. This is a result of our specialist expertise,
customer knowledge, input flexibility and investment which underpins the databases.
To put this in context:

OAG Aviation Worldwide Ltd receives daily flight updates with an average of 110,000
flight updates per day. Over 80% of the entire database is refreshed every week. Our
database receives on average an update every five seconds.
We process around 70,000 MCT (Minimum Connection Time) changes per month
impacting hundreds of thousands of airline connections.
We also process around 20 million flight status updates a month, with a daily average
delivery of 16 million.

Over the years OAG Aviation Worldwide Ltd has made significant investments in new
technologies, including areas such as our content management system, allowing us to
broaden our portfolio of products and services.

3 OAG Schedules Dynamic real time schedules distribution feed

OAG Schedules Dynamic is OAGs premier schedules delivery service, that is unmatched by
any other schedules content supplier in the world.

OAG Schedules Dynamic provides a real time single source for global flight schedules and
each feed is custom designed for the worlds leading reservation systems to ensure
accuracy and topicality of flights schedules at all times.

4 Customer Specifications

OAG can tailor the Dynamic feed precisely to fit your technical and commercial needs.

Customisable specifications include:

Coverage global feed or specific airlines only
Data Format SSM/ASM (IATA SSIM chapters 4 & 5) or XML (IATA SIDX format)
Delivery Method messages are delivered via FTP or MQ server

Other custom requirements and specifications must be discussed and agreed by both
parties.

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5 Database Summary

OAG Schedules Dynamic schedules distribution OAG Database Architecture

As new schedules are submitted to OAG the data is instantly put through rigorous validation
checks.

Once the data has successfully passed through validation, OAG processing identifies the schedules
changes via a continuous polling process and publishes them to OAG Schedules Dynamic
customers server.

OAG Schedules Dynamic operates 24/7, 365 days per year.

SSIM/SSM Excel Manual/Links ASM Flight Status

Feeds

WIP Database
(Work In Progress)

MCT

CORE Production
Dynamic Schedule OAG Flight Status
Database
Changes
Codes

MCT

SNAPSHOT

Codes

OAG Flights Analytical Dynamic Schedule OAG Flight Status

ARCS Data Files SSIM
/Planners Products Feed Feed

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6 Dynamic Message Formats

OAG Schedules Dynamic delivers schedules changes in SSM/ASM or XML formats to the
customers server. The change messages are generated as soon as the schedule
completes OAGs validation process, and are typically delivered within 2 minutes.

SSM & ASM

SSM (Standard Schedules Message)

OAG Schedules Dynamic SSM message formats conform to IATA SSIM Chapter 4. The
following message types are supplied:

Message Type Message Description

SSM NEW New - Issued when new flight information is submitted
SSM CNL Cancel - Issued when existing flight information is cancelled
SSM RPL Replace - Issued when existing flight information is updated/changed
SSM SKD Schedule Update

ASM (Ad hoc Schedules Message)

OAG Schedules Dynamic delivers all ASM message formats, according to IATA SSIM
Chapter 5 standards. All ASM messages are delivered exactly as per the format that has
been supplied to OAG. The following message types are supplied:

Message Type Message Description

ASM NEW Insertion of New Flight Information
ASM CNL Cancellation
ASM RIN Reinstatement
ASM RPL Replacement of Existing Flight Information
Change of Existing Information Expressed by the Use of Data Element
ADM
ASM Identifier Only
ASM CON Change of Aircraft Configuration/Version
ASM EQT Change of Equipment Information
ASM RRT Change of Routing
ASM TIM Change of Time Information

Acknowledgement (ACK) and Not Actioned (NAC) Messaging

Please note that OAG Schedules Dynamic feed does not currently have provision to
receive ACK & NAC message notifications from Dynamic customers.

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XML

OAG Schedules Dynamic XML feed conforms to the IATA Air Transport & Travel Industry
Schedules Information Data eXchange (SIDX) format. The following message types are
supplied:

Message Type Message Description

SSM UPD Update/New - Issued when new flight information is submitted or
existing flight information is changed
SSM CNL Cancel - Issued when existing flight information is cancelled

7 Schedules Baseline and SSIM Refreshes

OAG Schedules Dynamic will only deliver schedule changes (as identified via OAG data submission
processing).

Before live use of the OAG Dynamic feed, OAG recommends that the customer must first receive
and load an appropriate baseline data delivery. This may be via a set of messages or a SSIM file. For
a customer receiving a global Dynamic feed this would be a full SSIM file. This data will serve as a
baseline schedule before the Dynamic updates are applied on top.

OAG recommends that you baseline prior to the Dynamic feed commencing (per carrier); once the
data is loaded, you should then revert to purely using the Dynamic updates to keep each carrier
schedule up-to-date.

Starting the OAG Schedules Dynamic Feed:

OAG will start the OAG Schedules Dynamic feed from 00.00 (midnight) on the same day
that the baseline SSIM is created.
It will take several hours for the SSIM file to be created and sent to the customer and for it
to complete the load into the customers database. Meanwhile OAG Dynamic will be
posting messages (ready to be used later, once the SSIM load has completed).
Once the SSIM file load has completed, you will then need to manage when to start
processing the Dynamic messages to ensure a continuous data stream.

On the occasions when a baseline data delivery is required, OAG will work with the customer to co-
ordinate any halt in Dynamic supply that is required to ensure any messages received during the
process will be not be lost and can be applied at a later point.

8 Database Fragmentation

OAG Schedules Dynamic does not rationalise the schedules data it delivers.

As schedule changes are filed by airlines at flight number & itinerary variation level, OAG Dynamic
will automatically deliver these without consolidating the updates into whole flight numbers/flight
number ranges.

As a result the data within the customers database could become fragmented
(I.e. effective periods / days of operation may be split over several itinerary variations per flight
number).

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Overview

9 General Escalation Protocols & Information

Points of contact within OAG

Product Manager Main point of contact for technical UK office Name

matters related to implementation of hours t:
OAG Dynamic feed m:
e:

Account Manager Main point of contact for contracts, Beijing Office Name
service reviews, service hours t:
enhancements and escalation. m:
e:

Name
t:
m:
e:

Production Handling general customer support UK office Name

and data queries related to data hours t:
supply e:

Global Service Center IT Global Service Center for service 24x7 e: gsc@oag.com
t:+44-1582-695151
(GSC) disruptions

Contacting the GSC

The OAG Global Service Centre is a 24x7 single point of contact tasked with monitoring OAGs
systems and both proactively and reactively managing the resolution of any issues with them.

Requests via email can be sent to the GSC, however Priority 1 and Priority 2 incidents should
always be telephoned to the GSC to ensure the incident has been received and diagnostics
have begun.

Raising an Incident
The GSC prioritises all customer incidents using the following matrix of priorities and impacts.

Priority Incident Description Response time Target Resolution time

P1 Service totally unavailable, 15 min 4 hours
multiple customers cannot
work
P2 Major problem with critical 30 min 1 business day
functionality
P3 Minor issue with functionality 1 business day 3 business days
P4 Request for assistance or 2 business day 5 business days
change to service
Target resolution times assume that both Networking and Development staff are on call for the
system, but that account management, customer support, data specialists and non-emergency
developers will not be available outside business day.

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When reporting an incident please have the following information available:

Your Name
Your Contact details
The login name or OAG customer number being used to access OAGs services
A description of the problem, including any screenshots or error messages
encountered.

Resolving an Incident
Once an incident has been created by the OAG GSC a number of steps will then automatically
take place:

The GSC will attempt to re-create and diagnose the issue; then provide either an
immediate fix or suggest a workaround while further diagnostics are undertaken.
Where necessary the GSC will escalate to Network teams to resolve hardware or
software issues.
Where necessary the GSC will escalate to Development teams to diagnose software
issues.
Incidents not being resolved within their Target resolution time will be escalated to IT
Management, and then to your Account manager.
Throughout this process the GSC will remain your single point of contact, providing
feedback on the on-going incident and confirmation on when it has been resolved.
Recurring incidents are automatically referred to the Network teams for deeper root
cause analysis

Service Availability
Service availability is planned to not be below 99.5% availability per calendar month, excluding
scheduled maintenance.

OAG utilises a third party to provide proactive external monitoring of services from multiple
points of the globe.

Scheduled Maintenance
Scheduled maintenance activities such as service upgrades will be scheduled to minimise
customer disruption. Major maintenance activities will be scheduled between 0400-1000 GMT
Sunday.

Service Review
Service review meetings with your account manager can be scheduled on a quarterly basis to
review:

Service availability statistics for the quarter

Incidents logged through the Service Centre
Service enhancement requests

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