BPO / ITES

Company Profile

www.technobraingroup.com
BPO/ITES

Topics Page No

About Techno Brain BPO/ITES 1

IT Enabled Services 2

Outsourcing to Techno Brain BPO/ITES 3

Core Values & Differentiators 4

BPO Portfolio 5

Physical & Data Security 6

Operational Procedure 7

Client Partnership 8

About Techno Brain 9

Techno Brain BPO

 Company Profile

About Techno Brain BPO/ITES

Techno Brain BPO combines world class Technology, Process Skills and
Expertise to meet the client's requirements round the clock assuring
business as usual.

Techno Brain BPO located at the hub of provide B2B e-commerce solutions.
East Africa's business community Nairobi,
Techno Brain BPO is a pioneer in managing
Kenya started its operations from October
business processes for companies around
2006. In March 2008 Techno Brain BPO,
the world. The company blends process
earlier known as Ken-Tech Data Limited,
expertise, information technology and
was taken over by Export Trading Limited
analytical capabilities in diverse industries to
and was incorporated with Techno Brain
provide a broad range of services using its
Limited. Techno Brain BPO is a fully owned
global delivery platform.
subsidiary of Techno Brain Limited offering
best of IT Enabled Services. Techno Brain BPO is an IT-enabled and
Business Process Outsourcing services
Techno Brain BPO, with the support of
provider, which provides integrated
Techno Brain, takes up outsourcing of
solutions, Customer Lifecycle, Back-office
processes that are enabled by Information
Lifecycle Management, IT outsourcing
Technology. These services span over
services and outsourcing solutions to many
diver se areas like finance, HR,
of the local and International companies in a
administration, health care,
wide range of industries including retail,
telecommunication, manufacturing etc
insurance, mortgage, banking and financial
and are provided from e-enabled
services, healthcare, telecommunications,
locations. Techno Brain BPO aims to
technology, travel and hospitality.

1 Techno Brain BPO

 Company Profile

IT Enabled Services
Techno Brain BPO/ITES started with non-voice operations for local clients
and grew up its competencies to handle voice, F&A, KPO and IT enabled
services in a faster pace. Today Techno Brain BPO/ITES supports Clients'
from US, South America ,UK, India & Local clients across Africa in the
fields of Finance & Accounts Services (F&A), Customer & Technical
Service, Digitization, Market Research & Survey (KPO), Data Transcription
& many more for the esteemed clients

IT Enabled Services has drastically Data Processing, Document Handling or Call

increased over years. It is more being Centers. Outsourcing helps organization to

recognized not merely as a tool of cost
reduction but is also being considered as a
management tool for achieving higher
organizational effectiveness.
IT Enabled Services is a revolutionary IT
offshoot which can look after all outsourcing
needs whether it's Customer Relationship
Management (CRM), Finance & Accounting
services, Transcription/Translation services,
focus on developing its core business.
Outsourcing integrates all the tasks that are not
part of the organization's main line activity or
core process and streamlines business processes
by improving operating performance, increase
efficiency, productivity and control cost in order
to help management better focus on increasing
sales and market share, developing new and
improved products and enhancing customer
service and satisfaction.

An organization can undergo the following benefits by outsourcing their processes:

Gain a competitive edge

Increase flexibility & capacity
Enhance overall performance
Improve customer satisfaction
Manage security, privacy & risk
Increase market share & revenues
Improve productivity & operating
efficiency
Control cost through significant
reductions
Better process maturity & resource
flexibility

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Outsourcing to Techno Brain BPO/ITES

Techno Brain BPO has a capacity of 150 seats which can host a maximum
of 400 operational seats in a day and is available with modern
infrastructure capable of operating continuously meeting 24x7 operations
requirements.

Techno Brain BPO offers a wide spectrum Techno Brain BPO brings a wealth of
of high quality, time bound & cost experience to both local as well as global
effective IT enabled ser vices to clients. We offer a variety of voice and non-
organizations globally through the voice IT enabled services that are specifically
offshore facilities available in Kenya. tailored to meet the needs of the
Outsourcing to Techno Brain BPO outsourcing industry. After establishing
completely eliminates the costs of Techno Brain BPO as one of the forerunners
recruiting, hiring, training and payroll in the outsourcing industry in Kenya, we are
taxes. You don't have to deal with the positioning ourselves to be the ITES Service
stress of finding and hiring new people or Provider of choice in the region. Techno
reducing your work force when they aren't Brain BPO, being a global company, is also
needed. Additionally, our decade old socially responsible. As an initiative towards
strong foothold in IT Solutions and Corporate Social Responsibility, Techno Brain
Training enables us to offer end-to-end BPO division upgraded the existing Childline
solutions to our clients across the globe. Kenyas Call Centre Infrastructure with the
support of Rockfeller Foundation.
As an ITES customized solution provider,

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Core Values & Differentiators

Techno Brain BPO has a capacity of 150 seats which can host a maximum of
400 operational seats in a day and is available with modern infrastructure
capable of operating continuously meeting 24x7 operations requirements.

Strives for excellence accountability & credibility

Shows transparency in all dealings
Does not compromise on ethical
values
Constantly surpasses the client's
expectations
Strives to improve by seeking
feedback from others
Leads by example through personal
Makes objective decisions that are
impartial & unprejudiced
Recognizes its employees as the
foundation of its success
Reflects upon own experiences for
continuous learning & growth
Actively fosters the vision, mission &
values of the organization

Techno Brain BPO has built its value proposition as a client partner rather than a service provider
with the ability to provide customized delivery solutions based on the client's requirements and
enabling process improvements using industry benchmarks and standard quality processes. Listed
below are few differentiators.

Integrated IT & BPO delivery model
The management team at Techno
Brain BPO has a vast extensive
experience of transitioning global
business processes to Kenya and
running effective service operations
for global organizations.
Kenya has one of the best education
systems in Africa and enjoys over 80%
of literacy. Techno Brain BPO recruits
from a rich pool of talented, energetic and
ambitious who are keen to be part of the
growing success of Techno Brain BPO.
We have one of the best learning and
training facilities in the industry to train our
work force.
We are the FIRST pure play BPO/ITES
Company in Kenya to grow organically and
reach the present size.

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BPO Portfolio
We provide hybrid services to unlock business value by applying proven
process methodologies and business excellence frameworks to significantly
reduce costs, enhance effectiveness and optimize business processes.

Techno Brain BPO is an end-to-end outsourcing provider with an extensive portfolio of services to offer.

Customer Care Finance & Accounting Human Resources

Inbound Customer Service Billing Generation Payroll Processing

& Technical Support & Maintenance Employee Database
Banking Accounts Payable Management
Payments, Loans & Mortgage
Accounts Receivable NSSF Management
Billing Helpdesk / Fund Management
Collections
HR Services
Balance Sheet Tracking
Sales Support
& Maintenance
E-Commerce Support
Quick Book Accounting
Collections
Banking
Internal Services Helpdesk
Sales Pramote/Appointment
Setting
Chat, emailing, Fax Services

Knowledge Services Order Management Procurement

Market Research / Survey Order & Lead Vendor Authorization

Market & Demand Analysis Generation
Procurement,
Data Mining Order Acceptance Purchasing &
Research & Maintenance Payment Services

ITES Consulting Order Processing

Lead Generation

Data Related Services Web Services Others

Data Entry, Verification & Web Designing Digitiization
Validation Services
Online Sales &
Data Scrapping Marketing Scanning &
Indexing Services
Data Conversion Supporting
e-Commerce Legal Services
Transactions

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 Company Profile

Physical & Data Security

Techno Brain BPO ensures high physical security for its premises, employees
and also for the intellectual business solely be the property of client. Non-
Disclosure agreement will be signed to protect client data by all employees &
will be followed with all due regards.

Pre-crisis security measures taken at different levels in the organization:

System based security measures:
All systems will be password protected Employees will be working on a secluded
USB ports will be disabled on all section so as to enforce that all these
machines measures are implemented

Restricted internet access to protect the Agents who handle financial information
confidential data from sending out of the will be placed closer to the supervisor
office work stations for constant monitoring

Physical & premises security measures :

CCTV Cameras with remote access World class fire & alarm services connected to
monitoring our vendor central security desk
Security check for all employees at the Security enabled premises with biometric
entrance fingerprint access control for production area,
Mobile phones, PDAs, Bags, Pens & Papers Tech & Server rooms
not allowed inside the office

Post-crisis security measures:

Client SLA followed Contracts signed with HR driven is investigation done & details are
clauses on ensuring data security submitted to client on action points
Insurance on data security considered to be Recommendations also sent to
taken based on work volume management for further action

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Operational Procedure
At Techno Brain BPO we are continually expanding upon our knowledge and
services to assist clients with successfully implementing of their Business
Solutions across the Globe.

In order to meet the individual needs of clients, experience extends to interfacing our CRM with
Techno Brain BPO maintains a wide range of our Clients Applications and various call based
qualifications. We excel in our BPO / KPO/ITES functions. At Techno Brain BPO we are continually
Operational & Quality skills. Our extensive expanding upon our knowledge and services to
knowledge base entails us in planning and assist clients with successfully implementing of
executing 24 X 7 Operations effectively. their Business Solutions across the Globe.
Moreover, our functional and technical

Turning insights into actions

Integrate needs vs deliverables
Discovery Resolving clients business issues
Building trust & respect with clients

We at Techno Brain BPO follow a robustly defined operational procedure to ensure process integrity and
minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy, and help them in
devising a plan to implement the strategy and de-risking the plan to ensure success.

Discovery: At this stage, we try and
understand clients' business, identify
outsource opportunities, assess requirements,
review environment and confirm validity.
Analysis: For analyzing, we gather
documentation, identify solution and costing,
confirm and validate with client and prepare
the process implementation plan.
Transition Management & Implementation:
At this juncture, we adapt process plan,
emulate client process, document operating
plan, and confirm performance requirements.

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 Company Profile

Client Partnership
Techno Brain BPO an IT Enabled Service provider is about partnership and
value creation, much about recognizing opportunities that the new economic
climate provides.

Techno Brain BPO is an organization with
strong fundamentals, business & financial,
governance models, increased appetite
for risk, flexibility will continue to grow
and thrive. Further, we also have a full
service capability across BPO, IT and
consulting in order to have a greater
ability to impact client organizations.
Further, we have invested in building a
world class outsourcing capability center
to support our strong technology and
BPO credentials backed by global delivery.
We will continue to make investments in
all its strategic focus areas.
The BPO/ITES engagement model like any
other business imperative is based on
trust, relationship, proven domain and
above all a mutual desire to grow business
and achieve gains and efficiencies in the
system. It is not an anathema for poorly
thought out business decisions or an
alternative to ad hoc cost cutting business
measures. Our clients and us recognize this
and work with each other to make this a win
all.
Techno Brain BPO an IT Enabled Service
provider is about partnership and value
creation, much about recognizing
opportunities that the new economic
climate provides. Please be assured that we
extend service to international standards
with the state of the art facility that we have.
Further it is empowered by internationally
recognized methodology and operating
procedures. Hence, our clients are always
provided with the best service that is
possible.

We thank you for taking time to go through our profile and would be
highly interested to work with your esteemed Organization. Feel free
to contact us for detailed requirements. Customer Reference will be
provided on request.

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 Company Profile

About Techno Brain

Techno Brain, established in 1997, is an Dynamics) certified Project Monitoring and
Intellectual Property driven Technology Evaluation System; SecuRegister, Multi-modal
Services Company, committed to deliver Biometric System; AIRevenue, Airport Revenue
innovative IT solutions, BPO/ITES services and Management System; and IFMS, Integrated
IT Training worldwide. With unsurpassed Financial Management System; and IT
technical expertise built over a decade, & Solutions are e-Governance; Secure
having development centers in Africa, USA & Credentials; Management Information System
Asia, Techno Brain, a Microsoft Gold Certified & Point Solutions.
Partner and an ISO 9001:2008 Certified Techno Brains BPO/ITES Division offers
Company, offers high quality, cost effective, Customer Care, Finance & Accounting, Human
off-the-shelf solutions and products to Resources, Knowledge Services, Order
Governments, Public Sectors, NGOs, and Management and Web Services tailored to the
other large Private Organizations across the global outsourcing industry.
globe.
Techno Brains Training Division has over a
Techno Brains major IT products are decades of experience in imparting quality IT
InspireHRM, a Microsoft Certified Human Training in Africa on Microsoft, CISCO, Oracle,
Resources & Payroll Management System; RedHat and various International Diploma
MEsure, a CfMD (Certified for Microsoft courses.

Our Partners

Microsoft Oracle New Horizons Serenic Corporation L1-ID

GET NEC AWARE 3M Net Smart

TECHNO BRAIN
Washington D.C

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Dubai
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Hyderabad
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Addis Ababa
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Kampala TECHNO BRAIN

Nairobi
TECHNO BRAIN
Dar es Salaam
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Lilongwe
Lusaka
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Maputo
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Johannesburg

9 Techno Brain BPO

TECHNO BRAIN BPO / ITES Ltd.
P.O. Box 510-00100
2nd Floor - Office Block,
Tuffsteel Campus
(Next to Tusky's head quarter 400 mts
away from City Cabanas)
Mombasa Road, Nairobi, Kenya
Tel: +254-20-2364167 / 8,
+1-347-227-6913 (USA)
info@technobrainbpo.com
Tanzania
PO Box 10295,
Plot Number 532,
Msasani Peninsula,
Dar Es Salaam, Tanzania
Tel : +255 22 2113502/2118302
Fax: +255 22 2118298
info.tanzania@technobrainltd.com
Kenya
P.O. Box 57666-00200
4th Floor, Eco Bank Towers
Muindi Mbingu St, Nairobi
Tel : +254 20 224 6145/224 6154
Fax : +254 20 224 6186
info.kenya@technobrainltd.com
South Africa
6th floor, South Wing, Sandton City
Office Towers, Cnr. Rivonia & 5th Str.
Sandhurst 2196, Johannesburg
Tel : +27 11 783 5238/5291/5306
Fax : +27 11 783 5341
info.southafrica@technobrainltd.com
USA
1 Innovation Way
Delaware Technology Park
Newark, De 19711-5449 USA
Tel : +1 888 875 0554
Fax : +1 888 875 0554
info.usa@technobrainltd.com
www.technobraingroup.com
Ethiopia India
P.O. Box 2535, Code 1250 II Floor, S.V.Square,
KT12 Building, Ethio-China Road No.36,
Friendship Road (Wellosefer) Jubilee Hills,
Addis Ababa Hyderabad 500 033
Tel : +251 11 442 1813/14 Tel : +91 40 30990202
Fax: +251 11 440 1453 Fax : +91 40 30990201
info.ethiopia@technobrainltd.com info.india@technobrainltd.com
Malawi Mozambique
Plot No 3/772, Area 3,Private Bag No 2625 Av. OUA nr. 1095
Kamuzu Procession Road NUIT 400204748
HAYAT building, Lilongwe Maputo
Tel : +265 1 750 395 Tel : +258 21 403 241
Fax : +265 1 1750 395 Fax : +258 21 408 733
info.malawi@technobrainltd.com info.mozambique@technobrainltd.com
UAE Uganda
P.O. Box 10559 P.O. Box 33339, Unit 13/14
Ras Al Khaimah 1st Floor, Metropole House
Dubai Entebbe Road, Kampala
Tel: + 971 422 38801 Tel : +256 31 2263066/2263067
Fax: + 971 422 38863 Fax : +256 41 4347 078
info.uae@technobrainltd.com info.uganda@technobrainltd.com
Zambia
P.O. Box 33522, Plot No. 179
Luanshya Road,
Lusaka
Tel: +260 1 226 894
Fax: +260 1 237 731
info.zambia@technobrainltd.com