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The document is a questionnaire for a study on customer relationship management towards cement dealers in Dharmapuri. It contains 25 questions regarding respondents' demographics, experience with dealers, satisfaction levels regarding various aspects of dealers' customer service like understanding requirements, delivery times, quality, cost, and suggestions for improvement. The goal is to understand customers' perceptions of and satisfaction with cement dealers to help enhance customer relationship management.
The document is a questionnaire for a study on customer relationship management towards cement dealers in Dharmapuri. It contains 25 questions regarding respondents' demographics, experience with dealers, satisfaction levels regarding various aspects of dealers' customer service like understanding requirements, delivery times, quality, cost, and suggestions for improvement. The goal is to understand customers' perceptions of and satisfaction with cement dealers to help enhance customer relationship management.
The document is a questionnaire for a study on customer relationship management towards cement dealers in Dharmapuri. It contains 25 questions regarding respondents' demographics, experience with dealers, satisfaction levels regarding various aspects of dealers' customer service like understanding requirements, delivery times, quality, cost, and suggestions for improvement. The goal is to understand customers' perceptions of and satisfaction with cement dealers to help enhance customer relationship management.
A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS
CEMENT DEALERS IN DHARMAPURI
QUESTIONNAIRE 1. Name: ________________________________ 2. Age: a) 15-20 yrs b) 20-25 yrs c) 25-30 yrs d) above 30 3. Gender: a) Male b) Female 4. Educational Qualification : School ,Diploma/ITI ,College ,Other 5. Designation: ____________________________ 6. Years of Experience in the Company: _______________ 7. How long is your association with dealers? Less than 1 yr 1 yr 3 yrs 3 yrs 5 yrs More than 5 yrs 8. Are you satisfied on the approach in getting your requirements? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 9. Are you satisfied on their understanding of what exactly you require? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 10. Are you satisfied on the turnaround time on your requirements? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 11. Are you satisfied on the immediate or initials delivery quality? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 12. Are you satisfied on the process of sourcing? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 13. Are you satisfied on the process of validation? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 14. Are you satisfied on the candidate profile presentation format? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 15. Are you satisfied on the process of scheduling and meeting interview dates? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 16. Are you satisfied on the commitment of requirement delivery? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 17. How well is dealers in getting feedback on the delivery done? Very good Good Fair Bad Very bad 18. Do you expect dealers to advertise itself to turn customers attention? Yes No If yes, could you please specify the appropriate media? ________ 19. Degree of satisfaction / dissatisfaction level in dealers based on Delivery Model? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 20. Degree of satisfaction / dissatisfaction level in dealers based on Coordination? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 21. Degree of satisfaction / dissatisfaction level in dealers based on Service? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 22. Degree of satisfaction / dissatisfaction level in dealers based on Responsiveness? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 23.Degree of satisfaction / dissatisfaction level in dealers based on Cost? Highly satisfied Satisfied Satisfied to extent Dissatisfied Highly Dissatisfied 24. What is your perception on the people who interact/Communicate with you from dealers? Yes No 25. Any suggestion for the improvement on the service rendered by dealers_____________________________