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EXECUTIVE SUMMARY
When you think of Donuts what comes into minds? Your local donut shop or the only and
only Krispy Kreme donuts.The original hot and glazed donut.Coming from a humble beginning our
founder started on the basics of sell hot fresh glazed donuts to people and we continue this
commitment to our consumers.With 1004 stores in total we can offer sweet treats to people all
around the united states as well around the word in different countries.
Even though we are a popular franchise we only have about 1004 store location
nationwide.We cant offer to people even within the United States a lot of locations.For example
California only has about 53 store .If we are able to expand within the United States alone then we
can bring our commitment level even higher for even more people.We also have a reputation for
being unhealthy we have to find a way to fix that by coming up with better substitutes as well better
healthier products while staying true to our core of deliver sweets to people
As a franchise our goal is to expand the business so the Krispy Kreme brand is more well
know around also everywhere.We as a company already have a target market which range from
young to old,prices are affordable.We just have to market our self better and the expansion of
different stores scattered across the United States would also help to improve not only just our
sales,but the commitment we want to make to everyone to bring sweet and delicious treats to
people.
We have the opportunity to improve as we have a strong basic and there is a strong fan
base already.There is always opportunity to grow as a franchise We just need to improve our
physical stores as there is only 1004.With new franchisees owner you can spread throughout any
Our primary market is Generation Y of Naperville because young adults would love to eat
sweet treats during their work or break. My secondary target market is Generation Z of Naperville
else has the receipt to.This receipt has been pass down with Krispy Kreme donuts franchisee.We
also do a good job at serving service as we are always happy to serve customers.
Krispy Kreme will be successful in the next few years by doing advertisements, selling more
The overall cost of franchise is approximately $275,000. The franchise fee would be around
$25,000 and the royalty fee is 4.5% of the revenues that the franchise is require to pay to the
franchisor. The interest expense of Krispy Kreme for three month can be around $400,000 and for
12 month is around $1.6 million. The ad placement fund fees is up to 1% of the net sales and the
inventory would be around $10,000 to $13,000. The training expenses would be around $15,000 to
amazing sweet treats. This business has been opened since July 12, 1937 and has been a
successful franchise ever since. Krispy Kreme was founded by Vernon Rudolph and opened
up the store in Winston-Salem, North Carolina near the grocery stores. He decided to build
Krispy Kreme when he bought a secret doughnut recipe from a French chef in New Orleans.
Krispy Kreme began to franchise in 1955 and started growing since then. Ever since, people
have been going to this doughnut shop to taste the delicious treats for many decades.
Todays Krispy Kreme has has been a successful franchise business that opened up
more than 1,000 stores around the world. The average cost of the products are around
$2-$5 and the average cost of buying a dozen doughnuts are approximately $8-$15. The
doughnuts, hot and cold beverages, and chillers. Krispy Kreme is a one of a kind and
B.
To start a Krispy Kreme business, the initial investment to start one is approximately
$275,000 to $1,900,000. The start-up cost is also around $25,000 to $50,000. The
development fee and franchise fee for each store is $12,500 to 25,000. Of the net sales, the
royalty fee is 4.5%, brand fund fee is 2%, and ad placement fund fee is 1%.
Short funding for the franchise fee: Brand up Fee: development fee:
Term franchise $25,000 up to 2% $12,500-$25,000
Long-Ter begin to save Liquid Capital: Net worth required: initial investment is
m money $300,000 $2,000,000 around
Objectives $275,000-$1,911,25
0
C.
Throughout the years, Krispy Kreme had many major success and achievements
through its years. In 2012, this business celebrated its 75th birthday and started the Glaze
the Nation Tour where they became mobile and sold some of their doughnuts on the road.
Kansas City, Kansas. Lastly, Krispy Kreme helps the community by creating fundraisers and
help raise money for good causes. With these achievements,it allowed Krispy Kreme to
D.
Even though Krispy Kreme is a successful franchise for more than 75 years, they also had
to go through many challenges and obstacles. For instance, the company was not getting the
revenue they expected when they opened up new markets because some of the stockholders
capital were paying for the plant and equipment, which is a fixed cost increasing the operating
expenses for the company. Another example is that Krispy Kreme recorded a net loss of $18.6
million in 2004 since the capital was limited to pay the interest on loans, they couldn't pay off the
fixed cost because it was too high. Lastly, many people have been changing their diet to eating
healthier meals whereas Krispy Kreme has only been selling sweet treats and desserts. These
challenges shows that Krispy Kreme need to resolve their situations and find a way to increase
their sales.
SWOT Analysis
Strengths: Weaknesses:
scattered locations
Opportunities: Threats:
E.
Krispy Kreme had made some changes in their business throughout the years. For instance,
since their business began to increase in 1963, automation began to take over the hand production
since there was an increase of demand for their products. In June 1, 2014, Tony Thompson was
appointed of new Krispy Kreme President and CEO. Then in 2015, Krispy Kreme had made 1,000
stores to be open around the world. Lastly, Krispy Kreme invented a new product called Nutty
Cocoa Ring which is a nutella and nuts doughnut. These changes were made to better the
company and to allow Krispy Kreme to take a step into their business.
most of the states in the US, especially in California, Texas, Florida, and Georgia. However,
Krispy Kreme did not open in 12 states located in the upper part of the United States. But
they are located in many other countries such as Canada, Japan, United Kingdom, and
However, Krispy Kreme is mostly popular in the United States. In May 16, 2007,
Krispy Kreme entered into a interest rate derivative contracts having an amount of $60
million. Also, Krispy Kreme has common stocks of 370, 739 shares, which is $31.81 per
share in May 5, 2003. In the past years, Krispy Kreme has an increase of employment with
more than 4,300 (2014). The use of technology has also changed in the company. In the
early 1900s, they handmade their doughnuts. Due to the high demand of their products,
automation began to increase the production of their doughnuts and other delicious
products.
original glazed doughnut. This product is traditional and simply delicious. Also, they sell different
types of doughnuts such as Kreme filled doughnuts, doughnut holes, and holiday special
doughnuts. The Kreme filled doughnuts are usually filled with different flavors such as strawberry,
raspberry, chocolate, blueberry, and other variety fillings. The doughnut holes are usually the holes
poked out from the other doughnuts. These doughnut holes are bite sized desserts that come in
many different flavors as well. Lastly, their holiday special doughnuts are used to draw the
customers to buy their products on special occasions such as on Valentines Day, Spring,
Halloween, Christmas, and other holidays. These Holiday special products makes this franchise
innovative because they got to sell their food on occasions that is relevant to the holiday.
B.
Some of the changes that Krispy Kreme has made to the present line of their products in
the past decade. In 2000, Krispy Kreme began to sell a new product that were different
shaped doughnuts. The heart shaped doughnut became their popular product that same
them to create the Krispy Kreme Signature Coffee Blend which goes with their delicious
doughnuts and other confectioneries. This also allowed them to sell K-cup caps for the
coffee, which includes, smooth, decaf, and other creams for coffee. Lastly, they launched
the new coffee thins in May 2016. These are chocolates bite size coffee treats. These
V. PRESENT MARKET
I would want to set up Krispy Kreme is an urban location such Illinois because Krispy
147,000 people. This will allow a variety of people to come try out
the store. Also, this will benefit my store because it will allow more
near the city. This will allow the customers to come and eat a sugar
snack before work, during their break, and even after work. Putting up Krispy Kreme into our stores
will benefit not only the brand of the business but the people in the populated area to try new types
A.
The primary target market will be Generation Y of Naperville. The average age of these
customers will be around 30-40 years old and they will have a moderate annual income of
$75,000. These customers would live in a middle class urban areas and they would be the type of
a sweet tooth.
the Food & Beverage Industry because Krispy Kreme sells desserts and coffee. The total
population of Naperville, Illinois is 147,100 and the projected target market population would be
around 50,000.The estimates market size would be approximately 4.5%. The type of customer
segment I am trying to focus on is segmented because provide products and services to customer
segments which may have very minute variations in their needs and requirements.
B.
In Gurufocus.com, it states, EV/EBITDA ratio is calculated as enterprise value divided by its
EBITDA. As of today, Krispy Kreme Doughnuts Inc's enterprise value is $0.0 Mil. This is because
Krispy Kreme Doughnuts Inc earnings before depreciation and amortization for the trailing twelve
months (TTM) ended in Jan. 2016 was $69.7 Mil. The franchise fee would be around $25,000 and
the royalty fee is 4.5% of the revenues that the franchise is require to pay to the franchisor. The
interest expense of Krispy Kreme for three month can be around $400,000 and for 12 month is
around $1.6 million. The ad placement fund fees is up to 1% of the net sales and the
inventory would be around $10,000 to $13,000. The training expenses would be around $15,000 to
$20,000. Lastly, the production equipment would be approximately $56,000 to $96,000. The initial
C.
Krispy Kreme is known for their seasonal doughnuts. They would always keep their
doughnuts in season to attract customers to buy their product. Some of the products they sell in a
limited time are the nutty cocoa ring, heart shaped doughnuts, and other decorated doughnuts.
They keep their hours of operations the same. However, they busiest seasons of the year are
Valentines Day, Thanksgiving and Christmas and their slow seasons of the year are Easter and St.
Patrick's Day. They try to keep all their doughnuts in stock so they wouldnt have to be sold out in
busy days. Krispy Kreme tries to make their doughnuts coordinated in most types of holidays in
Factor 1 Affordable and Affordable and High price range Affordable and
high quality moderate quality and premium moderate quality
quality
Dunkin Doughnut:
Johnny Doughnuts
Catering services
Starbucks
B.
One main advantage that Krispy Kreme has is their name brand. Since they are very
popular, it can provide a source of competitive advantage over their competitors. Another
advantage is that they provide a one of a kind taste to their doughnuts, especially to their famous
glazed doughnut. Lastly, Market research shows appeal extends to all major demographic groups
including age and income. Even though they have these successful advantages they can provide
to utilize their Hot Doughnuts Now signs, and other opportunities to make their business more
appealing.
C.
Some of the few disadvantages that Krispy Kreme has is that their product line can be slow
and cant expand outside sweet treats to draw in health conscious customers and they dont
The target market of Krispy Kreme is Generation Y and Generation Z. These types of
customers will live in urban areas or near the city. The city of Naperville, Illinois has a population of
more than 147,000 and these people would live in middle class urban locations.
The primary target consumers are the Generation Y of Naperville. Their would be around
30-40 years old with a moderate income of $75,000. These types of people are very social,
The secondary target consumers are Generation Z of Naperville. Their average age would
be 5-18 year olds. Their parents income would be also moderate of around $70,000. These target
market would love to try new food, sociable, and has a sweet tooth.
Demographics Geographics
Adults that live in Naperville, Illinois. Both Naperville, Illinois or Near Chicago
female and male with a ages of 30-40
Adults that are outgoing, social, and enjoy Adults will come back to purchase beverages
sweet confectionaries, and food due to Krispy Kremes beverages and
food. Due to the difficulty of recreating these
drinks and food at home, consumers will want
to satisfy their wants by coming back.
Demographics Geographics
female and male youth that are the age Naperville or Chicago, Illinois
between 5-18
Kids that are willing to try new foods, curious consumers will be coming back to purchase
and love to eat sweet treats, from Krispy Kreme since it is affordable
B.
Krispy Kreme is a well known franchise business. They dont usually put any effort in
marketing their products. The company barely spends any money on advertising depending on the
local community. The local publicity can be effective in advertising Krispy Kreme, so often the
newspaper or other media can provide free publicity for the store openings. The companys
approach is an natural extension of the brand equity, brand attributes, and creating relationships
with the customers. Krispy Kreme tried to build their relationship with their customers in order for
their company to be spread around the community. Krispy Kreme tries to help out the community
by doing sponsorships of local events and fundraising programs. They also utilize free-standing
newspaper inserts, mail, radio, television, or sales promotion for their products.
Projected
COMPANY OWNED Labor # Hrs Monthly
Strategy Desired Outcome
Per Month Budget /
Resources
Website 16 hours $160 $160
Blog 4 hours $40 $40
Email List update recent 12 hours $120 $120
Facebook products and other 20 hours $200 $200
Twitter useful information/ 10 hours $100 $100
Pinterest promotion about 2 hours $20 $20
YouTube Channel the business 0 hours $0 $0
Projected
EARNED Labor # Hrs Monthly
Strategy Desired Outcome
Per Month Budget /
Resources
Email Outreach grab customers
email / fill out
survey 8 hours $80 $80
PR 0 hours $0 $0
Projected
Labor # Hrs Monthly
PAID Strategy Desired Outcome
Per Month Budget /
Resources
Facebook 30 hours $300 $300
Twitter 10 hours $100 $100
Pinterest 2 hours $20 $20
Paid Search 0 hours $0 $0
Sponsored Placement Try to grab 10 hours $100 $100
customers
Content Amplification
attention and
Networks 10 hours $100 $100
make out business
Television Advertising 30 hours $300 $300
more appealing to
Outdoor Advertising the media. Also try 20 hours $200 $200
Radio Advertising to advertise the 2 hours $20 $20
Print advertising products. 10 hours $100 $100
Beginning to be the owner of the new Krispy Kreme Store in Naperville, Illinois, I will try to hire the
the best working and most qualified employers in order for my business to become successful. The
employees have to have leadership, and work well with others. They also have to learn how to
work the registers, deliver the product to the customers in an orderly fashion, and communicate
with the customers in order for better service experiences. Some qualifications that they should
have are communication skills, basic mathematical knowledge (for sales associates) and
leadership skills. Having these values can help fulfill the needs of the franchise.
B.
To further develop my management team is to
provide training for the employees. This can help them learn
everything
Student Name will be located, such as registers, inventory,
Company Name and Page
14
etc. Some corporate ideals I would want my employees to follow are being generous to the
customers, and advertise the business outside the store. This way we can freely advertise Krispy
C.
There will be times where my presence will be absent or other reasons for incapacity. If I am
not present, the First Assistant Manager will take control during my absence. Some skills that this
manager needs is control and leadership. This assitant manager will temporarily be in the
restaurant manager position in which they will keep the store in order and evaluate any events that
happened while I was away. This way, I can fill them in information on how to be a restaurant
manager. This can also allow me to hand them this position if anything happens to me and will
D.
For additional management personnel, I will get upper level staff from people who are willing
to get a job at Krispy Kreme. They will go through the process as the other employees did such as
produces the doughnuts in a uniform and consistent line.This equipment allows us to produce
doughnuts at a fast rate with approximately 65-1,000 dozen doughnuts per hour. However, I would
purchase smaller machines called tunnel ovens. These are used in hot shops and they complete
the production process by heating unglazed doughnuts to prepare them for the glazing process.
A.
The ingredients for the mixes are obtained from a variety of regional and national suppliers, who
ingredients to the companys trademarked original glaze. Further changes to contracts could
adversely affect the companys liquidity. To mitigate the risks associated with commodity price
fluctuations, the company utilizes forward purchases contracts and futures contracts.
B.
Identify other outside resources used/ or needed to fulfill customer requirements
Since Krispy Kreme sells products that are seasonal, we will need some outside resources to fulfill
the customer's requirements. We will be needing local help if we have any special events or
seasonal events. We will also need a landscaping staff in order to redecorate anything that is in
C.
Quality Control (QC) is a procedure or set of procedures intended to ensure that a
manufactured product or performed service adheres to a defined set of quality criteria or meets the
retail, wholesale, and support center operations for 6 months. This program allows you to build
trainees of the management team and interact with the CEO of Krispy Kreme. After finishing the
program, you will become a certified Assistant Manager and relocate a place to open up your
Being the manager of your own business means that there are responsibilities for you to
look after. the Managers need to look after the Employees, food, and the environment of the store.
The manager has to make sure the employees are ready to work and stay positive throughout their
shift. Also, checking the food is a major responsibility a manager has in order the food is cooked
properly and has a good presentation. Lastly, the manager has to make sure that the restaurant is
D.
There are a few ways where I can recruit for positions to find the right employees by
creating flyers and posting them around town and posting it on online websites for people who are
looking for jobs. After getting a group of recruits who are interested in working at Krispy Kreme, I
will try to find the best ones who are most qualified in a working environment in the store.
E.
how to make sales class, manage a fleet, develop the team and ensure the brand standards. The
other employees that will be working at krispy Kreme will get to learn and gain experience in
working in the kitchen, drive-thru ordering, and registering the cashier. All the employees are
required to have good customer interaction, keep the store clean, and delivering the product to the
customers on time.
Being the restaurant manager, I will need support to help run the Krispy Kreme store. I will hire a 2
assistant managers in order to maintain a stable structure of the crew members. The second
assistant manager will train the trainee manager with skills and other qualities of being an assistant
manager. There will be other managers that will follow such as shift running floor, floor, and trainee
managers. Then the base of the crew members will be the training squad, crew members, and
trainee crew.
Our AM shifts will have at most of 5 employees working behind the counter. 2 employees can be
working as cashiers, 3 employees cooking the food, and 1 employee can work as maintenance.
However, PM shift will have more workers than the AM shifts. We will need at least 8 employees
working in the store. 2-3 employees can work as a cashiers, 4 employees cook the doughnuts, and
2000s. Capital expenditures on opening new company and franchise stores far outweighed the
decreasing revenues on increasingly unproductive stores. The company began to close stores and
taper domestic expansion in 2005, and its financials have seen mixed results. The company
reported revenues of $461 million in 2006, down 15% from $543 million in 2005. Net income,
however, was a loss of $41 million, which is much smaller than the $135 million loss in 2005,
signifying an actual increase in net income. These odd statistics reflect the companys drive to cut
costs. Indeed, operating costs in 2006 were $502 million, down 26% from $679 million in 2005.
The company evaluates its revenue and cost shares in three areas: pertaining to company stores,
franchises, and manufacturing and distribution. Off-site revenues and costs are components of
company stores and franchises, as each location with doughnut-making machinery produces and
supplies doughnuts to its local resellers. The growth rates of cost and revenues for each area have
been similar over the past four years. Company store revenues and costs have decreased
significantly, manufacturing and distribution revenues and costs have decreased slightly, and
THe general Krispy Kreme has a simply strategy in selling their products. Though they dont really
put lots of effort into their advertisement, the community around them already do it for them. For
example, local publicity such as newspapers, social media, and other public announcements will
help their reputation in the community. For my business, I would want to put more effort in
advertising my store. This will allow more people to come and show interest in coming into Krispy
Kreme. Also, I would try to strengthen my competitiveness through differentiation in products and
services. For instance, I will continue to utilize the hot doughnuts now sign to attract the
customers and expand the product line for increase of demand from customers.
C. Key Factors
Equipment/Furniture/Fixtures: $120,000
1 year: $114,2400
XII. CONCLUSION
The Krispy Kreme franchise will try to open in Naperville, Illinois with the initial franchise
cost to be approximately $275,000. There were lots of strong factors that play in the business such
as affordable donuts, appeals to all major demographics such as age and group, and has a
growing consistent expansion. However, there are a few weaknesses about the franchise. People
are become more health cautious, the competitiveness between Dunkin Donuts and Starbucks,
XIII. BIBLIOGRAPHY
http://www.gurufocus.com/term/ROC/KKD/ROC-/Krispy-Kreme-Doughnuts-Inc
http://www.123helpme.com/krispy-kreme-case-study-view.asp?id=165800
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