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Talia Rossi

Mundelein, IL | (847) 224-2488 | talia.a.rossi@gmail.com


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SUMMARY
Created user friendly templates to facilitate better communication between customers and the customer service department. Awarded t
efficacy title for the month of April 2017. Consistently in the top 2% of customer service performer. Extensive experience
communicating with customers and all levels of management for problem resolution. Strong organizational skills, creative thinker in
finding solutions to meet company objective and productivity.
EXPERIENCE
Customer Service-Swift Prepaid Solutions August 2016-Pres
Voice of Swift to end recipients for company products and services
Educating end users by troubleshooting issues through Swift Technology, including knowledge in company payment, user
experiences, and understanding objectives for over 500 client programs
Problem solve through creative thinking and empathizing with customers by provide innovate solutions for ongoing and futu
issues to eliminate repetitive concerns
Develop email templates and edit existing files, using marketing principles for cultivating communications for both direct an
indirect clientele
Initiate a friendly, professional, positive service while also gathering feedback on cardholder experience to ensure continued
program company success
Lifeguard-Year Round Employment, Barefoot Bay/Indoor Pool, Mundelein IL May 2011-Pres
Oversee the pool area closely to monitor that there were no violations or potential dangerous situations
Uphold facility standards while cleaning and maintaining a safe and clean environment for all visitors
Obtained rescue responder training for active drowning situations at the Water Park and Indoor pool
Rescue responder for first-aid provided to patrons
COMMUNITY PROJECTS COMPLETED

Bickelhaupt Arboretum, Clinton IA April 20


Collaborated directly with the project client Margo Hansen, Direct Programmer, of the Clinton Arboretum. Produced a fun an
educational community event through the Clinton Iowa Bickelhaupt Arboretum. Steps included creating a marketing plan, fly
and posters, and itinerary for the educational background and importance of the workshop.
Website Design, Mississippi Albany Caf, Albany IL January 20
Utilized beginner levels of Dreamweaver to organized and designed formats to a nonexistent website. Created a user friendly
site for the restaurants online profile.
Poster Designs, Fall Festival and Halloween House of Wonders, Clinton IA October 20
Developed posters and flyers for organizations to promote their community events, incorporating graphics in an easy to view
format that exemplified the facilities missions in order to display family fun events for all ages. Chosen as a runner up design
to be displayed at event date while utilizing beginner levels of InDesign, Photoshop, and Illustrator.
SKILLS

Microsoft Office Suite Adobe InDesign


Public Speaking Adobe Illustrator
Time Management Adobe Photoshop
Communication
HONORS AND AFFILIATIONS
Golden Key International Honor Society, Vice Golden Key International Honor Society, Travel Grant, 2015-
President, 2016 2016
EDUCATION
Talia Rossi
Mundelein, IL | (847) 224-2488 | talia.a.rossi@gmail.com
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Bachelor of Arts in Public Relations and Marketing GPA: 3.91/4.0


Graduation May 7, 2016
Ashford University, Clinton Iowa