Akhileshwar Kumar

Email: akhileshdos@gmail.com
Mobile: +91 9019593301

Professional Summary:

A competent IT support professional with a proven track record of providing support Data, Cisco Voice and
VM Platform. Extensive experience of working in the front line helping clients and colleagues resolve
complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical
skills and able to contribute to the development of best practice, procedures and policies within a company.
Currently I am looking for a suitable position with an ambitious company or organization.
6+ years of experience in Complex Network/IPT support and Consulting.
Extensive knowledge in IPT/VOIP Technology.
Proficient in configuring and troubleshooting Cisco IP Phone, Cisco Voice Gateway and Cisco
Communication Manger and Cisco Unity issue.

Education:

Diploma in Computer Science Technical board of Karnataka.

10+2 from Bihar intermediate education council.
10th from Bihar school examination board.

Certification:

CCNA Certified.
CCNA Collaboration certified.
CCIE VOICE written certified
CCIE VOICE Lab Attempted.
CCNP (R&S) course Completed.

Technical Skills:
Unified Communications & Collaboration

Installation, Configuration, Managing and Troubleshooting CUCM 7.x to 10.x.

Configuring, Managing and Troubleshooting CME.
Configuring, Managing and Troubleshooting Cisco IP Phones 79XX, 78XX, 69XX and 88XX.
Configuration and Integration CUCM/CUCME with CUC/CUE & Presence.
Configuration and Integration CUCM with Cisco unified contact center express (UCCX).
Configuring, Managing and Troubleshooting Voice Protocols: - H.323, MGCP, SIP, SCCP & CUBE and work
with Cisco TAC, when needed, to reach a resolution.
Expertise in VOIP dial-peers, Route patterns, Route lists, Hunt Lists, Translation patterns, Inter cluster
trunks, SRST.
Expertise in Unity Auto Attendant, UCCX call flow and scripting, Extension Mobility, SME, CUBE, SRST,
SNR, MVA.
Configuration and handling Jabber, WebEx and Presence related issue.
CIMC Install and upgrade for UCS Server.
Configuration and Troubleshooting Cisco TMS.
Strong experience in implementing and supporting Unified Communications & Collaboration technologies.
Good understanding of complex dial-plans including globalization concepts.
Ability to grasp complex design concepts quickly and understand.
Ability to troubleshoot implementation problems during migrations.
Create, configure, and manage CUCM Cluster.
Configuring and Troubleshooting BRI and PRI (E1/T1).
 Strong working knowledge of ITIL Incident, Problem and Change Management disciplines
Strong troubleshooting skills.

Data network& Infrastructure

Configuring & Managing Cisco Routers (3800, 3900, 2600, 2800, 2900, 3800, Series) & Switches (Catalyst
2900, 3500, 3750, 4500 and 6500 Series L2 & L3)
Configuring Ethernet, Serial, ISDN BRI, Auxiliary ports.
Troubleshooting all LAN and WAN problems.
Configuring Ethernet, Serial, ISDN BRI, Auxiliary ports.
VLAN, VTP, HSRP, Routing protocols (RIP, EIGRP, OSPF, BGP), ACL, Network Address Translation.
WAN Protocols (PPP, HDLC), ISDN, Frame relay and MPLS.
Good understanding TCP/IP, IP addressing, advanced IP Subnetting, VLSM, Route summarization.
Hands on experience in Installation and configuration on VMware ESXi 5.x and V-Sphere 5.x
Good understanding of operating system infrastructure

Professional Experience:

Delta Technology 6 December 2016 to till date

Senior Network & Collaboration Administrator
Monsanto Holdings Private Ltd. 2 July 2015 to 30 November 2016
Senior IPT Network Engineer
HP GlobalSoft Limited August 2014 to January 2015
ITO Svc Delivery Cons
SAVOIP Expert August 2011 to Jun 2014
VoIP consultant
Koupur Business Solutions Bangalore July 2010 to April 2011
Network Administrator

Project#1
Delta Technology
Role: Senior network & Collaboration Administrator

Responsibilities:
Working on escalation issue related CUCM, CUCME, CUC, CUE and Network issue.
Working on Incident, Problem and Change Management.
Configuring and troubleshooting Unity Auto Attendant, Extension Mobility, Device Mobility.
Generating and sending weekly call reports (aged ticket) to management.
Co-ordination with the global team on the day to day issues.
Engaged in daily review meetings with the global team.

Project#2
TEKsystems India
Client: Monsanto Holdings Private Ltd.
Role: Unified Communications Engineer
Project: Global Infrastructure support

Responsibilities:
Managing and Troubleshooting Cisco Unified Communication Manager Express (CUCME), Unified
Communication Manager (CUCM), Cisco Unity Express (CUE) Cisco Unity Connection (CUC)
Working on Incident, Problem and Change Management.
Configuring, Managing and Troubleshooting Pots and VoIP Dial-Peer and e.164 address DID Nos.
Analyzing CUCM traces for Call Disconnection, External/Internal incoming & outgoing calls issues
Health checks on Call Manger Severs.
 Working on Solar Winds, Remedy and RTMT tools.
Monitoring and troubleshooting Voice circuits (E1/T1/BRI/FXO) across the globe.
Configuring and troubleshooting Unity Auto Attendant, Extension Mobility, Device Mobility.
Engaged in Service improvement project like VoIP in fracture enhancement and testing (SRST).
Generating and sending weekly call reports (aged ticket) to management.
Co-ordination with the global team on the day to day issues
Engaged in weekly meetings with the global team.

Project#3
Adecco India
Client: HP GlobalSoft Limited
Role: ITO Svc Delivery Cons
Project: Multiple projects

Project#4
Client: SAVOIP Expert
Role: VoIP consultant

Project#5
Client: Koupur Business Solutions
Role: Network Admin

Customer Relationship Management:

Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by
providing timely clarification of queries.
Developing and maintaining corporate relationships for accomplishment of group objectives by generation
of business.
Interfacing with clients for understanding their requirements & suggesting the most viable solutions and
cultivating relations with them for their Satisfaction.

Personal Details:

Address: No 15, 1st Floor, 6th Main, Malleshpallya, New Thippasandra, Bangalore -
560075
Languages Known: English, Hindi
Nationality: Indian
Passport Number: K 1343196