5/6/2017 TDRRules

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Registration TDRRules
Payment Options TDR (Ticket Deposit Receipt) can be submitted to claim refund if customer was not
able to perform the journey due to any /or the following reason.
Trouble Shooting
1. Train cancelled by Railways
Flight Reservations 2. Train running late by more than three hours

Hotel Reservations 3. Difference of Fare in case proper coach not attached

4. AC Failure
Online Rail Reservation
5. Travelled without proper ID proof
6. Wrongly charged by TTE
Train Booking at Yatra
7. Party partially travelled
Train Fares & Discounts
8. Passenger not travelled
Cancellation & Amendment
TDR Rules
1. The TDR Refund will be processed as per Extant Railway Rules.
Railway Booking Policy
2. TDR should be led before or within 1 hour of the Departure of Train.
Tatkal Reservation Rules
3. The refund process will take at-least 60 days and more.

TDR Rules 4. E-ticket refund request (after chart preparation) can be led online.

Refund Rules
IRCTC Reservation
1. In case train is cancelled by the Railways due to accidents, breaches or oods,
bandh or Rail roko agitation etc - full refund of the fare of entire booked journey
will be granted .Online cancellation can be done up to 72 hrs.
2. In case train is running late more than 3 hrs - full fare will be refunded.
3. In case proper coach is not attached - Difference of fare between the booked
class and lower travelled class will be refunded. Certi cate from the TTE (in
original) for the lower class travelled is must to claim for refund.
4. In case of AC failure of AC1class/executive class- Difference of fare between AC1
class or executive class and rst class will be refunded for the distance AC not
worked. Certi cate from the TTE (in original) for the AC not worked is must to
claim for refund.
5. In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3
class and sleeper class will be refunded for the distance AC not worked.
Certi cate from the TTE (in original) for the AC not worked is must to claim for
refund.
6. In case of AC failure of AC chair car class- Difference of fare between AC chair
car class and second class will be refunded for the distance AC not worked.
Certi cate from the TTE (in original) for the AC not worked is must to claim for
refund.
7. In case travelling without proper ID proof, will be considered without ticket and
will be charged accordingly. Chief commercial manager/refunds can be
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5/6/2017 TDRRules
will be charged accordingly. Chief commercial manager/refunds can be
approached for discretionary refund. Excess fare ticket (EFT) (in original) issued
by the TTE is must to claim for refund.
8. In case of wrongly charged by the TTE-full refund will be granted by the chief
commercial manager/refunds. Excess fare ticket (EFT) (in original) issued by the
TTE is must to claim for refund.
9. In case party/ family partially travelled - refund will be granted by the chief
commercial manager/refunds as per rule. Certi cate from the TTE (in original) for
the less passenger travelled is must to claim for refund.
10. In case passenger not travelled - refund will be granted by the chief commercial
manager/refunds as per extant Railway rule.
11. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp - No
refund is allowed.
12. In case Railways is not able to provide accommodation - full refund will be
granted.
13. Refund on tatkal ticket - if it is cancelled up to 24 hrs before the scheduled
departure of the train 25% excluding the tatkal charges will be refunded.
Thereafter no refund means would be zero refund.

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