Q.10.

_________ is the attempt to eliminate

MB0022 – Management Process & undesirable behaviour
a. Reinforcement
Organization Behaviour b. Individual Difference
Q.1. Planning is concerned with __________? c. Negative reinforcement
a. Influencing people behaviour d. Punishment
through motivation & leadership Q.11. Using work hours for conducting personal
b. Recruitment, selection & hiring of business is example of ________
employees a. White collar crime
c. Establishing internal organizational b. Employee rights
structure of the business c. Organizational justice
d. Future impact of today’s decision d. Romantic involvements
Q.2. What are functions of management
a. Organizing Q.12. ________ is a process in which a person
b. Staffing learns something through the observance of others
c. Controlling a. Vicarious learning
d. All of the above b. Attitude
Q.3. ________ skills involves the formulation of c. Cognitive learning
ideas, conceptualization abstract d. Social learning
a. Technical Skills Q.13. ______ are employees who inform authorities
b. Conceptual Skill of wrong doing of their companies
c. Innovation Skill a. Supportive colleagues
d. Human Skill b. Whistle Blowers
Q.4. Informational role of managers are? c. Moral management
a. Figure Head d. Immoral management
b. Disseminator Q.14. In determinants of personality biological
c. Disturbance Handler factors are _________
d. Negotiator a. Brain
Q.5. _________ is the systematic study of actions b. Biofeedback
& attitude that people exhibit within organization. c. Physical Features
a. Organization behaviour d. All of the above
b. Monitor Q.15. ________ theory of personality emphasize the
c. Budgeting unconscious determinants of behaviour
d. Coordinating a. Trait Theory
Q.6. __________ is the science of human learned b. Intrapsychic theory
behaviour & important to understand organizational c. Type theory
culture. d. Self theory
a. Social Psychology Q.16. ______ is the keystone of ayurvedic medicine
b. Anthropology a. Constitution
c. Sociology b. Capha
d. Psychology c. Pitta
Q.7. __________ abilities require doing tasks d. None of the above
demanding stamina, dexterity & strength. Q.17. An individual’s generalized belief about
a. Physical abilities internal verses external control is called as
b. Intractual abilities ___________
c. Learning abilities a. Extraversion
d. None of the above b. Neuroticism
Q.8. __________ is learning achieved by thinking c. Locus of control
about perceived relationship between events and d. Self efficacy
individual goals Q.18. The major characteristics of perceiver
a. Social learning influencing perception are _________
b. Classical conditioning a. Attitude
c. Cognitive learning b. Self Concept
d. Operant learning c. Interest
Q.9. Negative reinforcement is also known as d. All of the above
_________ Q.19. ________ is barrier to perception, which
a. Extinction means generalization about group of people
b. Escape conditioning a. Halo effect
c. Punishment b. Selective Perception
d. None of the above c. Stereotype
 d. First impression b. Coercive Power
Q.20. ‘Hierarchy of need theory’ was developed by c. Legitimate Power
__________ d. Referend Power
a. Herzberg Q.30. ________ conflicts that hinder group
b. Henry fayol performance
c. Abraham masslow a. Functional conflict
d. Edward E. Lowler b. Dysfunctional Conflict
Q.21. In ERG theory of motivation R stands for c. Intrapersonal Conflict
a. Reporting d. Interpersonal Conflict
b. Relatedness Q.31. Which conflict management strategy is
c. Research suitable when quick decision action is vital?
d. Relationship a. Competing
Q.22. ____ are small groups of employees who b. Collaborating
work voluntarily on company time to address quality c. Avoiding
related problem d. Compromising
a. Quality circle
b. Representative management
Q.32. Is the process though, which the parties to conflict
c. Participative management defined what they are willing to give and accept in
d. Teams an exchange
a. Negotiation
Q.23. _________ theory is also known as b. Stress
motivation-hygiene theory of motivation c. Frustration
a. Maslow needs hierarchy d. Bargaining
b. Mc Celland need
c. Herzberg two factor Q.33. _________ is a third party with the authority
d. Vroom’s Expectancy theory to dictate an agreement
a. Consultant
Q.24. Formal group means __________
b. Mediator
a. Group that evolve to meet social c. Arbitrator
needs by bringing people together c. Delegator
b. It is made up of employee who work
together to complete particular task Q.34. Causes of environmental stresses are
a. Task demand
c. A designated work group defined by b. Role demand
organizational structure c. Perceptual influences
b. Both b) & C) d. Both a & b
Q.25. In ______ stages of group relation close Q.35. Physiological symptoms of individual distress
relationship developed & group demonstrate are
cohesiveness a. Heart disease
a. Forming b. Depression
b. Performing c. Fatigue
c. Norming d. Low morale
d. Adjourning Q.36. How to manage stress at individual level
Q.26. Technique of group decision-making restricts a. Time management
discussion interpersonal communication during b. Non competitive physical exercise
decision-making process c. Relaxation
a. Nominal group technique d. All of the above
b. Brainstorming Q.37. A ________ is defined as an unexpected event
c. Delphi Technique that threatens the well being of a company
d. Electronic meeting a. Public relation crises
Q.27. Money cost is high in which type of group? b. Crises
a. Interacting c. Tertiary
b. Brainstorming d. Ethics
c. Delphi Q.38. Sources of organizational resistance to change
d. Electronic meeting are
Q.28. ______ is a situation in which an individual is a. Fear of unknown
confronted by divergent role expectation b. Resource constraint
a. Role c. Structural inertia
b. Role conflict d. Economic reason
c. Role Overload Q.39. How to managing resistance to change?
d. Role ambiguity a. Education & Communication
Q.29. _________ power that is based position and b. Participation
mutual agreement c. Negotiation
a. Reward Power d. All of the above
Q.40. ____ is a systematic process for applying c. Attitude
behavioral science principles to increase d. Motivation
organizations effectiveness Q.49. In William Sheldon, theory of personality,
a. Organizational change ectomorphic body type of people are ______
b. Organizational Development & _________
c. Transactional Analysis a. Soft body & round shaped
d. Both a & b b. Hard & muscular body
Q.41. _____ and _____ are contributing discipline to c. Tall & thin
organization behaviour d. Matured & Thick skin
a. Psychology | Sociology Q.50. 3 Components of personality are ID, _____ &
b. Planning | Organizing ______
c. Engineering | Innovation a. Ego, Super Ego
d. Representation | Anthropology b. Locus of control, Self Esteem
Q.42. The major determination of personality is c. Self-efficacy, Self esteem
________ & __________ d. Self monitoring, Risk taking
a. Age | Family Q.51. High Machiavellians believes than ________?
b. Heredity | Family a. Maintain emotional balance
c. Environment | Marital Status b. End can justify means
d. Gender | Socialization process c. They posses more of ability they
Q.43. According to ROBBINS define learning need in order to succeed at work
a. It is a process of having one’s d. Both a & b
behaviour modified permanently Q.52. Application of perception in organization are
b. It is any relatively permanent change _________
in behaviour that occurs as result of a. Employment interview
experience b. Performance expectations
c. It is defined as permanent change in c. Performance evaluation
behaviour potentially that result from d. All of the above
reinforced practices Q.53. Is systematic & organized approach allows management
d. Both b & c to process on achievable goals & to attain best result from
available resources.
Q.44. IVAN PAVLOV has given which theory?
a. Classical conditioning a. Management by objective
b. Operant conditioning b. Motivation
c. Cognitive learning theory c. Emotion
d. Social learning theory d. Perception

Q.45. _________ conditioning argues that behaviour Q.54. Motivating factors are _________ &
is function of its consequences _________
a. Cognitive learning theory a. Supervision, company policy
b. Classical conditioning b. Working condition, salary
c. Operant conditioning c. Achievement, recognition
d. Social learning d. Responsibility, security

Q.46. ‘Employee will work hard for a raise or a Q.55. Need for power, need for affiliation is
promotion’ is e.g. of concerned with which theory of motivation
a. Negative reinforcement a. Maslow theory
b. Extinction b. Herzberg
c. Punishment c. ERG Theory
d. Positive reinforcement d. Mc McClelland
Q.47. The most important factors conductive to job Q.56. Intrinsic reward are _________?
satisfaction are __________ & __________ a. Pay & promotion
a. Mutually challenging job, equitable b. Responsibility
reward c. Challenging Assignment
b. Supportive working condition, Whistle d. Both b & c
blowing
c. Social responsibility, Personality job sift Q.57. Technique originated at the rand corporation
d. All of the above together the judgments of experts for use in
Q.48. It is defined more or less stable set of decision-making
predisposition of opinion, interest-involving a. Brainstorming
expectancy of certain kind of experience with b. Nominal Group tech.
an appropriate response is known as c. Delphi Technology
________? d. Electronic Meeting
a. Management Q.58. _______ conflict management strategy is
b. Learning appropriate for gaining goodwill
 a. Avoiding 2. First impression error b.
b. Accommodating The person is perceived on the basis
c. Compromising of one trait
d. Competing 3. Projection c.
Its generalization about group of
people
d.
Q.59. GAS expand for Tendency to attribute ones own
a. General adaptation syndrome characteristics to other people
b. General approach system A. 1 – c, 2 – a, 3 – d
c. General alarm syndrome B. 1 – b, 2 – c, 3 – a
C. 1 – a, 2 – b, 3 – c
d. Group alarm syndrome D. 1 – d, 2 – b, 3 – c
Q.60. A method of changing behaviour through Q.65. Determine which are terminal & instrumental
constructured group interaction is known as value
which technique of OD Set A Set B
a. Team building 1. Terminal a. An
b. Intergroup development exciting life
c. Survey feedback 2. Instrumental b. Cheerful
d. Sensitivity training c.
Q.61. Match the following Courageous
Set A Set B d. A world
a. Internal 1. Social & of peace
Political change e. Honest
b. External 2. Working A. 1 – a, d & 2 – b, c, e
Diversity B. 1 – d, e & 2 – b, c, a
3. C. 1 – a, c, d & 2 – b, d
D. 1 – c, d & 2 – a, b, e
Technological change
4. Change in Q.66. Match the managerial role
managerial personal Set A Set B
5. Change in 1. Interpersonal role a.
work climate Disseminator
A. a – 1, 2, 3 & 2 – 4, 5 2. Informational role b.
B. a – 3, 4, 5 & b – 1, 2 Resource allocator
C. a – 4, 5 & 2 – 1, 2, 3 3. Decisional c.
D. a – 2, 1 & b – 3, 4, 5 Negotiator
d.
Q.62. Arrange the steps for group development Figure head, leader
1. Norming A. 1 – b & c, 2 – a, 3 – d
2. Forming B. 1 – d, 2 – a & b, 3 – c
3. Storming C. 1 – a, 2 – b & c, 3 – d
4. Performing D. 1 – a & d, 2 – b, 3 – c
5. Adjourning
A. 3, 2, 1, 4, 5 Q.67. Group structure includes
B. 2, 3, 1, 4, 5 1. Norms
C. 1, 2, 3, 4, 5 2. Leadership
D. 5, 4, 1, 2, 3 3. Tasks
4. Cohesiveness
Q.63. Arrange the Maslow hierarchy of needs 5. Roles
1. Esteem needs A. 1, 4, 5
2. Safety needs B. 2, 3, 1
3. Social needs C. 3, 4, 1
4. Physiological needs D. 2, 4, 5
5. Self-actualization needs
A. 3, 2, 4, 5, 1 Q.68. Arrange steps in negotiation?
B. 1, 2, 3, 4, 5 1. Identifying interest
C. 4, 2, 3, 1, 5 2. Making tradeoffs
D. 2, 3, 1, 4, 5 3. Evaluative of alternative
4. Preparation
Q.64. Match the following barrier to perception A. 1, 2, 3, 4
Set A Set B B. 2, 4, 1, 3
1. Stereotype a. C. 4, 3, 1, 2
Its lasting impression D. 3, 1, 2, 4
Q.69. How to manage stress at organizational level
1. Role negotiation
 2. Employee wellness programme 3. Controlling c. It
3. Organizational communication establishing performance standard based on
4. Development of social support firms objective
5. Adjustment of perception d.
A. 1, 2, 3 Its concerned with future impact of
B. 3, 4, 5 today’s decision
C. 1, 4, 3 A. 1 – c, 2 – d, 3 – a
D. 5, 2, 1 B. 1 – d, 2 – b, 3 – c
Q.70. Why individual resist to change? C. 1 – a, 2 – b, 3 – c
a. Fear of unknown D. 1 – b, 2 – a, 3 – d
b. Resource constraints Q.75. Match the following
c. Fear & Loss Set A Set B
d. Both a & c 1. Psychology a.Its science
of human learned behaviour & understand
Q.71. To bring about system of organizational
organizational culture
renewal that can effectively cope with
2. Anthropology b. Its science of
environmental changes? human behaviour that seeks to measure and change
a. Organization development behaviour of human
b. Organizational change 3. Sociology c. Its
c. Crising management team knowledge about group & inter group
d. Emotion dynamics in the study of OB
Q.72. Match the following d. Its area of
Set A Set B measuring, communication pattern & group
decision making process
1. Team building a.
A. 1 – a, 2 – d, 3 – b
An outside consultant help manager
B. 1 – c, 2 – b, 1 – a
understand how interpersonal
C. 1 – b, 2 – a, 3 – c
D. 1 – d, 2 – c, 3 – b
process are affecting the work
2. Sensitivity training b.
Changing the attitudes stereotype &
1– 2– 3– 4– 5– 6– 7– 8–
perception that work group
d d b b a b a c
have about each other 9– 10 11 12 13 14 15 16
b –d –a –a –b –d –b –a
3. Process Consultation c.
A method of changing behaviour 17 18 19 20 21 22 23 24
through unstructured group –c –d –c –c –b –a –c –c
d. 25 26 27 28 29 30 31 32
Activities that help team members learn –c –a –d –b –c –b –a –a
how each member thinks & works 33 34 35 36 37 38 39 40
A. 1 – b, 2 – d, 3 – a –c –d –a –d –b –b –d –b
B. 1 – d, 2 – c, 3 – a 41 42 43 44 45 46 47 48
C. 1 – a, 2 – b, 3 – c –a –b –b –a –c –d –c –d
D. 1 – c, 2 – d, 3 – b 49 50 51 52 53 54 55 56
Q.73. Match the following –c –a –d –d –a –c –d –d
Set A Set B 57 58 59 60 61 62 63 64
1. Training for development a. –c –b –a –d –a –b –c –a
Organizational development 65 66 67 68 69 70 71 72
2. Empowerment b. –a –b –a –c –a –d –a –b
Organizational learning 73 74 75
3. Team learning c. –b –b –c
Organizational effectiveness
A. 1 – a, 2 – b, 3 – c
B. 1 – b, 2 – c, 3 – a
C. 1 – c, 2 – b, 3 – a
Q.74. Match the following
Set A Set B
1. Planning a.
Its concerned with recruitment,
selection & hiring
2. Organizing b. It
establishing the internal organizational
structure of the business