15360259-TelePresence Endpoint Technical Handbook - Rev.10

Cisco
TelePresence Endpoint
Technical Handbook
Technical Support Guide
D14484.10
February 2011
Contents
Contents
Document revision history .................................................................................................... 4
Introduction ............................................................................................................................ 5
Information on service request ............................................................................................. 6
Terminal software for TelePresence Endpoint .................................................................... 7

Windows HyperTerminal (Serial, Telnet) ......................................................................................... 7
TeraTerm .......................................................................................................................................... 7
Putty (Serial, Telnet, SSH) ............................................................................................................... 7
How to use Windows Hyper Terminal .............................................................................................. 8
How to use TeraTerm....................................................................................................................... 9
How to use Putty ............................................................................................................................ 10
File transfer software for TelePresence Endpoint ............................................................ 11

Command Prompt .......................................................................................................................... 11
WinSCP .......................................................................................................................................... 11
How to use Windows Command Prompt ....................................................................................... 12
How to use WinSCP ....................................................................................................................... 13
Sniffer software for TelePresence Endpoint ...................................................................... 14

Wireshark (IP packet sniffer) .......................................................................................................... 14
RS-232 Serial Connection.................................................................................................... 15
How to capture a log from TelePresence C/EX-series Endpoint ..................................... 16

IP issues (H323) ............................................................................................................................. 16
IP issue (SIP) ................................................................................................................................. 16
Reboot Issue .................................................................................................................................. 17
Basic network status check from C/EX-series Endpoint ................................................................ 17
Sniffer the packet on C/EX-Series Endpoint .................................................................................. 17
How to de-activate audio/video protocol in C/EX-series Endpoint ................................................. 17
Default factory C/EX-series Endpoint............................................................................................. 17
Revert back previous software version on C/EX-series Endpoint.................................................. 18
Reset Password on C/EX-Series Endpoint .................................................................................... 19
Monitor diagnostic for RMA ............................................................................................................ 19
How to upgrade TelePresence C/EX-series Endpoint software ....................................... 20
How to capture a log from TelePresence T3/T1 Immersive System ................................ 21

Retrieving Log from each C90 codec in T3/T1 Immersive System ................................................ 21
Retrieving Log from TelePresence Control Unit (TCU) - From external PC .................................. 21
Retrieving Log from TelePresence Control Unit (TCU) - Directly from TCU .................................. 21
Revert back previous software version on TCU ............................................................................. 22
How to upgrade TelePresence T3/T1 Immersive System software ................................. 23

Upgrade C90 codec in T3/T1 Immersive System .......................................................................... 23
Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 2 of 40

Contents
Upgrade TelePresence Control Unit (TCU) by using SCP software ........................................... 23

Upgrade TelePresence Control Unit (TCU) by using USB memory stick ................................... 24
How to capture a log from TelePresence E20 Endpoint ................................................... 26

IP issue (SIP) ................................................................................................................................. 26
Reboot Issue .................................................................................................................................. 26
Basic network status check from E20 Endpoint ............................................................................. 26
How to de-activate audio/video protocol in E20 Endpoint.............................................................. 27
Default factory E20 Endpoint.......................................................................................................... 27
Revert back previous software version on E20 Endpoint .............................................................. 27
How to upgrade TelePresence E20 Endpoint software .................................................... 28
How to capture a log from MXP series Endpoint .............................................................. 29

IP issues (H323/SIP) ...................................................................................................................... 29
ISDN Issues ................................................................................................................................... 29
Reboot Issue .................................................................................................................................. 29
Default factory MXP Endpoint ........................................................................................................ 30
Revert back previous software version on MXP Endpoint ............................................................. 30
Monitor diagnostic for RMA ............................................................................................................ 31
How to upgrade MXP series Endpoint software ................................................................ 32
How to capture a log from Classic series Endpoint ......................................................... 33

IP issues ......................................................................................................................................... 33
ISDN Issues ................................................................................................................................... 33
Reboot Issue .................................................................................................................................. 34
Default factory Classic Endpoint .................................................................................................... 34
Revert back previous software version on Classic Endpoint ......................................................... 34
How to upgrade Classic series Endpoint software ........................................................... 36
How to capture a log from TelePresence Movi .................................................................. 37

Retrieving the Movi log from PC .................................................................................................... 37
Sniffer the Movi signal and payload from PC - Preparation ........................................................... 37
Sniffer the Movi signal and payload from PC ................................................................................. 38

Document revision history
Document revision history

Revision Date Description
D14484.09 February 2011 - Reformat from TP Solution Support APAC TP Endpoint Handbook
Rev 1.8 version.
- Add T3/T1 Immersive System Information
- Update commands for C/EX-series Endpoint
D14484.10 February 2011 - Add T3/TCU Immersive System Information

Introduction
Introduction
Each system will be provided with its own User Guide, Quick Reference Guide and if needed, an
installation manual. This document is quick reference handbook for basic troubleshooting to ensure to
have same understanding of basic troubleshooting method on Cisco TelePresence Endpoint.

Information on service request
Information on service request

To ensure Cisco TelePresence TAC to assist technical service request and provide quick resolution,
TelePresence TAC require a minimum amount of information for each service request.
When reporting the technical service request, please ensure:
Describe in detail about problem/issue
Describe how often the problem occurs
Describe the latest operation before problem occurs, if any
Describe in detail, procedure to recreate the problem, if any
Describe in detail, which steps have already been taken in investigating the problem
Describe the equipment used and the system serial number (from all sites involved)
Describe the software version of system (from all sites involved)
Logs from system including configuration and system status

Terminal software for TelePresence Endpoint
Terminal software for TelePresence Endpoint

Important: Please start the log capture from all systems involved in the call before calls/conferences
are started so we capture all the call setup process and ensures that all output is logged to a file so
none is lost.
There is multiple terminal software that may use for retrieving the log from system:
Windows HyperTerminal (Serial, Telnet)

Can be found under: Start Menu All Programs Accessories Communications
HyperTerminal.
The Windows Hyper Terminal supports the Telnet protocol only. Please remember to enable
the Capture Text option (menu Transfer Capture Text).
TeraTerm
Down load the TeraTerm installation file from http://sourceforge.jp/projects/ttssh2/releases/
Supports multiple Protocols, including Telnet and SSH which are the two relevant protocols for
the TelePresence Endpoint portfolio. It will automatic detect serial port if you are using USB to
serial converter and option for save log with time stamp.
Putty (Serial, Telnet, SSH)

Download the Putty installation file from
http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html
Supports multiple Protocols, including Telnet and SSH which are the two relevant protocols for
the TelePresence Endpoint portfolio.

Terminal software for TelePresence
e Endpoint
How to
o use Wind
dows Hyp
per Termin
nal
This follo
owing page explains
e how
w to use Wind
dows Hyper Terminal.
Please n ws Vista and Windows 7 may not hav
note, Window ve Hyper Terminal installeed on default setting.
1. S
Start Hyper Terminal:
T Sta
art Menu AAll Programs Accessories Commuunications
HyperTermin protocol only.
nal Supports the Telnet p
2. Under Connnect using select TCP/IPP (Winsock) and enter the System IP
P address.
3. Default passsword is cisco o, TANDBER RG or blank unless changged. Some E Endpoint products
have admin s login name .
n or root as
Note
e: C-series and
a EX-series with TC4.0.0 or newer sofftware, root aaccount is disable by
s Endpoint w
default.
4. TTo save retriieve logs: Ennable the Ca pture Text option (menu Transfer Capture Te ext), and
ssave it as a *.log
* file.
5. TType in the respective
r co
ommands de escribed in Appendix.
A
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elePresence Solution
S Supp
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e Endpoint
How to
o use Tera
aTerm
This follo
owing page explains
e how
w to use Tera
aTerm.
1. SStart TeraTe erm: Start Meenu All Proograms TerraTerm Pro with
w TTSSH22 TeraTerm m Pro (if
install softwa
are as defaullt setting).
2. SSelect Telne et and enterr the Systemm IP address in Host.
((Or select SSSH and entter the Syste em IP addresss in Host in
n order to esstablish SSH
cconnection between
b systtems.)
3. Default passsword is cisco

o, TANDBER RG or blank unless chang
ged. Some E
Endpoint products
n or root as
Note
e: C-series and
a EX-series s Endpoint w with TC4.0.0 or newer sofftware, root aaccount is disable by
default.
4. TTo save retriieve logs: Se
elect Log fro
om File mennu and selectt location of ssaving file an
nd file
name. You may
m check T Timestamp o option which
h will add time
estamp on loog base on PCsP
cclock informaation.
((Example of timestamp format on log g: [Wed Feb 25
2 15:10:30 2009]).
5. T
Type in the respective
r co
ommands de
escribed in Appendix.
A
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e Endpoint
How to
o use Puttty
This follo
owing page explains
e how
w to use Puttyy.
1. SStart Putty
2. SSelect Telneet and enterr the System
m IP address in Host Namme.
((Or select S
SSH and entter the Systeem IP addresss in Host Name in ordeer to establish SSH
cconnection between
b systtems.)
3. Default passsword is cisco o, TANDBER RG or blank unless changged. Some E Endpoint products
n or root as
4. TTo save retriieve logs: Seelect Loggin
ng and choose All sessio
on output annd select loc
cation of
nd file name at Log file n
ssaving file an name.
Note
e: C-series and
a EX-series with TC4.0.0 or newer sofftware, root aaccount is disable by
s Endpoint w
default.
5. T
Type in the respective
r co
ommands de escribed in Appendix.
A
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File transfer software for TelePresence Endpoint
File transfer software for TelePresence

Endpoint
There is multiple file transfer software that may use for retrieving the log from system or/and uploading
file to system:
Command Prompt
Can be found under: Start Menu All Programs Accessories Command Prompt.
Command Prompt support ftp base file transfer between local PC and TelePresence Endpoint.
WinSCP
Download the WinSCP installation file from http://winscp.net/eng/index.php
Support SCP protocol with GUI for Windows base PC which use for safely copying of file
between local PC and TelePresence Endpoint. (Newer TelePresence Endpoint only supports
SCP for file transform, not FTP).

e Endpoint
How to
o use Wind
dows Com
mmand Prrompt
This follo
owing page explains
e how
w to use Com
mmand Prompt for ftp.
1. S
Start Comma
and Prompt Hyper Termiinal: Start Me
enu All Pro
ograms Acccessories
C
Command Prompt
P (or Sttart Menu R
Run - type cmd and click
c ok)
2. Navigate loccation for sav ving downloa ad file or file folder

f which to upload to system by using
u cd
ccommand.
For example e, save the do ownload log to log folderr under C driv ve on PC, cd
cd C\log.
3. Establish ftp connection by using ftp p <ip address s> command d.
4. Default passsword is cisco o, TANDBER RG or blank unless chang ged. Some E Endpoint products
have adminn or root as s login name .
5. Basic command which will w use on ftp p session
o ls lisst the file dire
ectory
o cd <foldername> - navigate to specified dirrectory/folderr
o hash - Toggle printting # for ea ach buffer tra ansferred
o bin set
s to binary y transfer mo
ode
o get <filename> download
d spe om codec to PC
ecified file fro
o put <filename> uploadu speciffied file to co
odec from PCC
6. TType bye too terminate ftpf session bbetween code ec and PC
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e Endpoint
How to
o use WinS
SCP
This follo
owing page explains
e how
w to use WinS
SCP
1. SStart WinSC
CP: Start Men nu All Prog rams WinS
SCP WinSC CP (if install software as default
ssetting).
2. SSelect SCP as Protocol, enter the SSystem IP adddress in Ho
ost name, ro
root in Userr name
aand system password in Password..
Default passsword is cisco
o, TANDBER RG or blank unless changged.
Note
e: C-series and
a EX-series s Endpoint w with TC4.0.0 or newer sofftware, root aaccount is disable by
default.
3. A
After verifyin
ng the information click on
n Login.
If the error message
m belo
ow appear du uring the con cess, just clicck OK and proceed.
nnection proc
4. Find the log file that would like to retrrieve from rig
ght side of GUI windows aand drag it to
o left
sside of GUI windows
w which is your lo
ocal PC
Cisco Te
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Sniffer software for TelePresence Endpoint
Sniffer software for TelePresence Endpoint

are started so we capture all the call setup process and ensures that all output is logged to a file so
none is lost.
There is multiple sniffer software that may use for retrieving the log from system:
Wireshark (IP packet sniffer)

Download the Wireshark installation file from http://www.wireshark.org/download.html
Wireshark is the network protocol analyzer, and is standard across industries.

RS-232 Serial Connection
RS-232 Serial Connection

Most of TelePresence Endpoint has the D-Sub 9 pin data port on the back of the unit that may be
used for configuration and administration. The data port may also use for initial configuration. Software
upgrades may also be monitored via the serial ports.
Any RS-232 emulation can be used, such as Microsoft HyperTerminal, TeraTerm, etc. The default
connectivity parameters are:
Model Parameter
Baud Rate 9600 bps
Data Bits 8
Classic Endpoint
Parity None
MXP Endpoint
Stop Bits 1
Flow Control None
Model Parameter
Baud Rate 38400 bps
C-SeriesEndpoint
Data Bits 8
* EX90/EX60 and
Parity None
C20 required
special console Stop Bits 1
adapter
Flow Control None
Model Parameter
Baud Rate 115200 bps
E20 Endpoint Data Bits 8

Parity None
* required special
console adapter Stop Bits 1
Flow Control None

How to capture a log from TelePresence C/EX-series Endpoint
How to capture a log from TelePresence C/EX-

series Endpoint
are started so we capture all the call setup process and ensure that all output is logged to a file so
none is lost.
This chapter explains how to capture the complete log file available for TelePresence C-series and
EX-series Components.
The table below lists the commands needed for the TelePresence C-series and EX-series Endpoint.
Please type all commands in the same Telnet/SSH session.
All retrieved logs should attach to ticket including a description and compress multiple attachments
into one file.
IP issues (H323)
Commands in bold
Open the console/telnet/ssh session with codec
Reboot codec by xCommand boot
Reopen the console/telnet/ssh session with codec
xstatus
xconfig
log ctx H323Packet debug 9 (TC2.x or prior software version, please use log ctx
H323Stack debug 9)
Make a call and keep running until you have recreated the problem
xstatus, if issue related to video/audio channel status etc.
Hang up call
log ctx H323Packet debug off (TC2.x or prior software version, please use log ctx
H323Stack debug off)
Once recreated the problem and captured the log, reboot codec by xCommand boot
Access to codec WebGUI for download log file, http://<ipaddress of coded>
Download the latest file log.tar.gz
Attach file to the ticket Remember to name these or include a description and compress
multiple attachments into one file
Important: Tracing MUST be turned off when done. Its not recommended to let the tracing stay
on when the system is used in production.
IP issue (SIP)
Commands in bold
Reboot codec by xCommand boot
Reopen the console/telnet/ssh session with codec
xstatus
xconfig
log ctx SipPacket debug 9
Hang up call
log ctx SipPacket debug off
Once recreated the problem and captured the log, reboot codec by xCommand boot
Access to codec WebGUI for download log file, http://<ipaddress of coded>

How to capture a log from TelePresence C/EX-series Endpoint
Important: Tracing MUST be turned off when done. Its not recommended to let the tracing stay
on when the system is used in production.
Reboot Issue
After codec restart Access to codec WebGUI for download log file, http://<ipaddress of coded>
Basic network status check from C/EX-series Endpoint

Commands in bold
Open the console/ssh session with codec and login as root user
ping <ip address>, check reachability
netstat eth0, current connected ports on codec
netstat -rn, current network routing on codec
Sniffer the packet on C/EX-Series Endpoint

Note: Require TC2.0 or newer software version
Note: This method should only use when request by TelePresence TAC.
Important: This works on both H.323 and SIP call, however it must disable encryption.
For SIP, make sure not to use TLS for signaling.
Commands in bold
tcpdump n s 1500 w /tmp/tcpdump.pcap ip and not port 22
Ctrl + C
Open WinSCP and reteieve the sniffer log under /tmp directory.
Important: Tracing log MUST delete as tmp folder has limited desk space and not design to
capture log.
Note: Make sure to retrieve sniffer log before restarting codec. Sniffer log saved in /tmp directory
will be erased after restart codec.
How to de-activate audio/video protocol in C/EX-series Endpoint

C-series Endpoint support CapSet filter feature useful for connection between legacy system, interop
testing, etc.
Sample of CapSet filter commands;
To force G.722.1 -> disable all other:
xConfig Experimental CapsetFilter: AAC-
LD;G.722;G.711a;G.711mu;G.729AB;G.729;G.729A
To force H.263 -> disable H.264
xConfig Experimental CapsetFilter: H.264;H.264RCDO;H.264NIL
To force H.261 -> disable H.264 and H.263
xConfig Experimental CapsetFilter: H.264RCDO;H.264NIL;H.263;H.263PP
To reset CapSet filter
xConfig Experimental CapsetFilter: ""
Default factory C/EX-series Endpoint

Commands in bold
rm /mnt/base/active/config.db, this remove the current configuration file from Codec
reboot

How to capture a log from
m TelePresencce C/EX-series
s Endpoint
or
OOpen the console/ssh se ession with ccodec and log gin as admin
n user
xxCommand systemunitt FactoryRes set Confirm m: Yes
Note
e: You may have
h configuration back u up by retrieving config.db
b file. Log in as root using
g
WinS
SCP, naviga
ate to the fold
der: /mnt/basse/active/ an f config.dbb to your local PC.
nd copy the file
If EX-serries Endpoinnt is not accessible or reb

booting use power
p switch for factory ddefault
Unplug powe er cable
Re plug pow wer cable
Immediately when the grreen led in th he bottom lefft corner of th he EX90 lightts up, press and hold
tthe power bu
utton for 10 seconds
s (the e green led l ights up aga
e led will turn off), until the ain.
Push the pow wer button tw
wice within tw
wo seconds (two short pu ushes)
Revertt back prev

vious softtware vers
sion on C//EX-series
s Endpoin t
Comman
nds in bold
Login as rooot, i.e., ssh ro
oot@<ipadd dress> or use ssh terminal software ((same metho
od
a
available whhen connectin ng Endpoint from console e).
Execute the command: selectsw
s
T
The Codec will
w now list th he two imagees and tell yo
ou which one
e is active
C
Check feedbback and sele ect image: s electsw imaage1 (if feedb
back is imagge2 [ACTIVE
E]
[SELECTED D]) or selects
sw image2 (if feedback is image2 [ACTIVE] [SE ELECTED])
Reboot the system,
s rebo
oot
C previous sw version of Codec had
Codec will automatically restart with p
are by changing the boot configurationn

Alterrnative method for revert back softwa
C
Connect a se erial cable to
o the system at 38400, 8,, N, 1
Reboot the system,
s and hold b untill see Press 'bb' to enter u-bboot messagge
Press c to sttop auto boot, then SATU URN> promp pt will return.
s
T
The Codec will
w now list th he two image es and tell yo
ou which one e is active
C
E]
sw image2 ((if feedback is image2 [AACTIVE] [SE ELECTED])
Reboot the system,
s boott
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How to capture a log from
m TelePresencce C/EX-series
s Endpoint
Reset Password
d on C/EX--Series En
ndpoint
Comman
nds in bold
C
Connect a se o the system at 38400, 8,, N, 1
erial cable to
Reboot the system,
s powe er cycle
Log in with th
he user "PW WREC". This user is only available a short
s period oof time after reboot.
w this user will reset the
Logging in with e password ofo the root us
ser
C
Change to Endpoint
E Ope
eration mode
e, tsh
S
Set a new ad
dmin passwo
ord, xCommmand System
mUnit Admin
nPassword S
Set Passwo
ord:
<
<password> >
Monito
or diagnos
stic for RM
MA
Please down nload latest monitor
m diagn
nostic tool an
nd reporting template fro m partner sitte and
ffollow the ma
anual come together
t with
h tool.
Cisco Te
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How to upg
grade TelePres
sence C/EX-sseries Endpoin
nt software
How
w to up
pgradee TelePresence C/EX-se
eries
Endpoint softw
ware
This cha
apter explainss how to upg
grade C-serie
es and EX-se
eries Endpoint by using S
SCP software for in
case of p
problem with
h upgrading software
s m WebGUI or TMS.
from
Comman
nds in bold
O
Open WinSC CP and estabblish the con
nnection with codec
Upload softwware under /u
upgrade fold er
Note: SW file
e name shou uld rename tto pkg before upload it to
t codec.
WWait for com

mpletion of file
e transfer.
SSW upgrade e automaticallly start afterr completion of file transfe
er
WWait for com
mpletion of sooftware upgra ade then opeen the conso ole/ssh sessioon with code
ec and
llogin as adm
min user
xxCommand SystemUnit ReleaseKe ey Add Key:<releasekey>
rreboot system, xComma and boot
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Ho
ow to capture a log from TelePresence T33/T1 Immersiv
ve System
How
w to ca
apture a log from TelePresen ce T3//T1
Imm
mersive
e Systtem
Important: Please sttart the log capture
c from all systems involved in th
he call beforee calls/confeerences
are startted so we capture all the call setup prrocess and ensure
e that all output is loogged to a file so
none is llost.
This cha
apter explainss how to cap
pture the com
mplete log file
e available fo
or TelePreseence T3/T1
Immersivve System.
All retrieved logs sho
ould attach to
o ticket includ
ding a description and co
ompress mulltiple attachm
ments
into one file.
Retriev
ving Log from
f each C90 code
ec in T3/T1
1 Immersive System
m
Please rrefer How to
o capture a lo
og from C/EX
X-series Endpoint chapte
er
Retriev
ving Log from
f TeleP
Presence Control Unit
U (TCU) - From exxternal PC
The TCUU logs shouldd be captured for any iss ue regarding
g the Cisco TelePresence
T e T3/T1 Imm
mersive
system a
and its variou
us componen nts.
A
Access TCU
U web via HTTPS, select the respectiv ve log as perr date and tim
me of problem
User name iss admin and no passworrd in default
Download lo og, configurattion and stattus files

A
Attach file to
o the ticket Remember tto name thesse or include
e a descriptioon and compress
multiple attachments into o one file
Retriev
ving Log from
f TeleP
Presence Control Unit
U (TCU) - Directly from TCU
U
The TCUU logs shouldd be captured for any iss ue regarding
g the Cisco TelePresence
T e T3/T1 Imm
mersive
system a
and its variou
us componen nts.
C
Connect the keyboard an nd Mouse to the TCU via a the USB po orts.
T
The logs are e stored on thhe E drive att the following
g path: E:/tandberg/logss. These logs should
be saved to a USB thumb drive. The USB thumb drive should
b d be 2 GB orr larger. Whe
en the
d
drive is inserrted into the TCU, it will b
be seen as thhe F:/ drive.
W
With Keyboa
ard and mous
se connected
d, press the Ctrl+Shift+E
Esc keys to oopen the Tas
sk
Manager win
ndow.
Cisco Te
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How to capture a log from TelePresence T3/T1 Immersive System
Select File, then New Task.

Type explorer in the field
Navigate to E:/tandberg/logs
Sort the files by date
Save all files with the same date as the incident.
Revert back previous software version on TCU

Connect the keyboard and Mouse to the TCU via the USB ports.
Press CTRL+ALT+DEL to restart the TCU
When TCU is restarting, continue to press the keyboard key F8
You will see a screen , current booting image is high lighted
option 1 Windows XP embedded 1
option 2 Windows XP embedded 2
Select other image by up / down arrow.
TCU will then boot up with the old software

H
How to upgrade TelePresenc
ce T3/T1 Imm
mersive System
m software
How
w to uppgrade
e TelePresence T3
3/T1 Im
mmers
sive
Systtem so
oftwarre
This cha
grade T3/T1 Immersive System
S by us
sing SCP sofftware.
Upgrad
de C90 co
odec in T3//T1 Immerrsive Systtem
Please rrefer How to
o upgrade C/EX-series En
ndpoint softw
ware chapter
Upgrad
de TelePre
esence Co
ontrol Uni t (TCU) by using SCP
S softw
ware
Comman
nds in bold
O
nnection with TCU
User Name isi Administraator and defa
ault passwordd is tec unles
ss changed.
Upload softwware under /c
cygdrive/e/taandberg/up pgrade folderr
W
Wait for com
mpletion of file
e transfer
O
Open the ssh session with TCU
User Name isi Administra ator and defa
ault passwordd is tec unles
ss changed.
Execute softtware upgrad de, C:/tandbberg/scripts//upgrade.sh
e
e:/tandberg/upgrade/<image_name e>
Image_name e = TCU softtware file namme
OOnce all upg

grade comple
eted successsfully, Every
ything is okm mpt back on SSH
message prom
cconsole.
Cisco Te
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H
How to upgrade TelePresenc
ce T3/T1 Imm
mersive System
m software
rreboot system, C:/tandb

berg/scripts//reboot.bat
TTCU boot upp with new so
oftware versiion
Upgrad
de TelePre
esence Co
ontrol Uni t (TCU) by using USB
U mem
mory stick
Requirem
ment
2 GB or larger USB mem mory stick
T The TCU sofftware image
e file must be
e zipped (in this
t example, refer to it aas image.zip))
Preparattion - USB memory

m stick
Download livveusb-creato or software frrom https://fe

edorahosted.org/releasess/l/i/liveusb-
ccreator/liveusb-creator-2.7.zip (doesn nt have to be
e latest versiion of liveusbb-creator)
Download Fe edora softwa are, Fedora-9 9-i686-Live-KKDE.iso,
http://archive
es.fedoraprojject.org/pub//archive/fedo ora/linux/releases/9/Live/ii686/Fedora--9-i686-
Live-KDE.iso o
Insert the USSB memory sticks in the P
PC
Format the USB
U memory y stick (FAT1 1/T32)
Unzip and sttart the liveus sb-creator so oftware
Browse for thhe Fedora IS SO image
SSelect a Perrsistent Stora age of 500MB B (use arroww keys to get the exact sizze)
Press Create e Live USB
CCreate a foldder named ta andberg in th he root of the
e USB memo ory stick
Put the imag ge.zip file intto the tandbe erg folder
Put the upda ate scripts intto the tandb berg folder
Double click the image.z zip and open n the tandbe erg/scripts foolder
CCopy all the files in this folder to the ttandberg follder on the USB
U memoryy stick
Upgradin
ng the TCU software
s
Comman nds in bold
T Turn off TCUU
Insert USB memory
m stick
k in TCU
A Attached a USB
U keyboarrd to the TCUU
Power on TC CU
He BIOS mu ust be set up to boot from
m USB
Cisco Te
S Supp
ge 24 of 40
How to upgrade TelePresence T3/T1 Immersive System software
Stop the boot process by pressing Delete key

Change boot order to USB as first order (noted the original boot configuration first)
Save changes and exit from BIOS setting menu
Log in as root after system boot up (with Fedora Linux), no password by default
Execute, mkdir stick
Execute, mount /dev/sdbl stick
Execute, cd stick/tandberg/
Execute, ./setup.sh /dev/sda ./
Execute, cd ..
Execute again, cd ..
Remove the USB memory stick
Turn off TCU by switch off the power
Power the TCU back on
Enter BIOS again and change back boot order to original configuration
Save changes and exit from BIOS setting menu

How
w to capture a log from Tele Presence E20
0 Endpoint
How
w to ca
apture a log from TelePresen ce E20
0
Endpoint
none is llost.
This cha
pture the com
mplete log file
e available fo
or TelePreseence E20
Compon nents.
e below lists the comman
The table Presence E20 Endpoint. Please type all
nds needed ffor the TeleP
comman nds in the samme Telnet/SS
SH session.
ould attach to ding a description and co
o ticket includ ompress mulltiple attachm
ments
into one file.
IP issu
ue (SIP)
Comman
nds in bold
O
Open the console/telnet//ssh session with codec
Reboot code ec by xComm mand boot
Reopen the console/telnet/ssh sessio on with code ec
x
xstatus
x
xconfig
log ctx SipP Packet debu ug 9
Make a call anda keep run nning until yoou have recreated the pro oblem
x
xstatus, if isssue related to
t video/aud io channel status etc.
Hang up calll
log ctx SipP Packet debu ug off
O
Once recrea ated the problem and cap ptured the log g, reboot coddec by xCom mmand boot
A
Access to co odec WebGU UI for downlooad log file, http://<ipaddr
h ress of codedd>
C
Click the loggs tab and download
d lattest.log file under Historrical log files
A
Attach file to
o the ticket Remember tto name thes e a descriptioon and compress
se or include
Impoortant: Tracing MUST be

e turned off w
when done. Its
I not recom
mmended to let the tracin
ng stay
on w
when the system is used in production
n.
Reboo
ot Issue
A
After codec restart
r Accesss to codec WWebGUI for download log file, http://< <ipaddress of
o coded>
C
Click the loggs tab and download
d La
atest. log file
e
A
Attach file to
se or include
Basic n
network status
s check from E
E20 Endpo
oint
Comman
nds in bold
O
Open the console/ssh se ession with ccodec and log
gin as root user
ping <ip adddress>, chec ck reachabiliity
netstat eth00, current con
nnected portts on codec
netstat -rn, current netw
work routing o on codec
Cisco Te
S Supp
ge 26 of 40
How
w to capture a log from Tele Presence E20
0 Endpoint
How to
o de-activa
ate audio//video pro
otocol in E20
E Endpo
oint
E20 End dpoint support CapSet filtter feature usseful for connection betw
ween legacy ssystem, interrop
testing, e
etc.
Sample of CapSet fillter commands;
T
To force G.7
722.1 -> disable all other::
xConfig Experimenta
E al CapsetFiltter: AAC-
LD;G.722;G.711a;G.7 711mu;G.729 9AB;G.729;G
G.729A
T
To force H.2
263 -> disable
e H.264
xConfig Experimenta
E al CapsetFiltter: H.264;H
H.264RCDO;H.264NIL
T
To force H.2
261 -> disable
e H.264 and H.263
xConfig Experimenta
E al CapsetFillter: H.264R
RCDO;H.264N
NIL;H.263;H
H.263PP
T
To reset CapSet filter
xConfig Experimenta
E al CapsetFillter: ""
Default factory E20

E Endpo
oint
Commannds in bold
OOpen the console/ssh se ession with ccodec and log gin as root user
rm /mnt/bas se/active/config.db, thiss remove the current conffiguration filee from Codec c
reboot
e: You may have
Note h configuration back u up by reteievveing config.ddb file. Log inn as root using
WinS
SCP, naviga ate to the fold
der: /mnt/basse/active/ an
nd copy the file
f config.dbb to your local PC.
Revertt back prev

sion on E2
20 Endpoiint
Comman nds in bold
If you ha
ave ssh connnection
Login as roo ot, i.e., ssh ro
oot@<ipadddress> or use ssh terminal software
s
T The Codec will
w now list th he two image
es and tell yo
ou which one
e is active
C
E]
sw image2 (if feedback is image2 [ACTIVE] [SE ELECTED])
Reboot the system,
s rebo
oot
If you
u have no rem
mote access s connection
Hold down th he buttons '4 n the power cable. Hold uuntil the red status
4' and '6' whille plugging in
lled on top off the E20 start blinking.
CClick the buttton '4' twice to toggle ima o first click aand then solid light at
age (led will blink faster on
ssecond clickk)
Cisco Te
S Supp
ge 27 of 40
How
w to upgrade TelePresence
T e E20 Endpoin
nt software
Howw to up
pgrade
e TelePresence E2
20 End
dpoint
software
This cha
grade E20 En
ndpoint by us
sing SCP software for in case of prob
blem with
upgradin
ng software from
f WebGU UI or TMS.
Comman
nds in bold
O
nnection with codec
Upload softwware under /u
upgrade fold er
Note: SW file
e name shou uld rename tto pkg before upload it to
t codec.
WWait for com

mpletion of file
e transfer.
SSW upgrade e automaticallly start afterr completion of file transfe
er
WWait for com
mpletion of sooftware upgra ade then opeen the conso ole/ssh sessioon with code
ec and
llogin as adm
min user
rreboot system, xComma and boot
Cisco Te
S Supp
ge 28 of 40
How to capture a log from MXP series Endpoint

none is lost.
This chapter explains how to capture the complete log file available for MXP Components.
The table below lists the commands needed for the MXP series Endpoint. Please type all commands
in the same Telnet/SSH session.
into one file.
IP issues (H323/SIP)
Commands in bold
xstatus
xconfig
syslog 3
Don't worry that the screen is scrolling, just type in and press return to retrieve system status
log
Hang up call
syslog off
Don't worry that the screen is scrolling, just type in and press return to turn off logging
ISDN Issues
Commands in bold
xstatus
xconfig
syslog 3
isdn on
log
Hang up call
syslog off
isdn off
dumph221
Reboot Issue
Commands in bold
After codec restart open the console/telnet/ssh session with codec
eventlog
or
Download event. log file from root directory of Codec
Open Command prompt (and change home directory, if necessary)
ftp <ipaddress>
Default password is TANDBERG unless changed. Some Endpoint products have admin or
administrator as login name.
hash

How to cap
pture a log froom MXP series
s Endpoint
bin
g
get event.lo og
bye
T
The event. lo og file transfe
er to directorry of Comma
and Prompt specified.
s
A
Attach file to
o the ticket Remember tto name thes se or include
Default factory MXP

M Endp
point
Comman
nds in bold
O
T
Take backup p of system configuration
c n and option keys
x
xCommand DefaultValu uesSet Leve el:3
or
OOpen the console sessio on with codecc by using RS232 cable
TTake backupp of system configuration
c n and option keys
Restart code
ec and break k the boot seqquence
CCtrl + Break
k (for hyper te
erminal), or A
Alt + B (for TeraTerm/Pu
T utty)
$ prompt will
w feedback
e
eee
q
C
Codec will automatically restart
Revertt back prev

sion on MXP Endpo
oint
Comman
nds in bold
c n and option keys
Restart codeec and break k the boot seqquence
CCtrl + Break
k (for hyper te
erminal), or A
T utty)
$ prompt will
w feedback
s
selectsw
W
Wait for Acttive applicatio
on: x messa
age
If x = 1, then
n selectsw 2
If x = 2, then
n selectsw 1
q
Cisco Te
S Supp
ge 30 of 40
Monitor diagnostic for RMA

Please download latest monitor diagnostic tool and reporting template from partner site and
follow the manual come together with tool.

How to up
pgrade MXP sseries Endpoin
nt software
How
w to up
pgrade
e MXP
P series Endpoint softw
ware
This cha
grade MXP sseries Endpoint by using ftp
f software for in case of
o
problem with upgrading software from WebGGUI or TMS.
Comman
nds in bold
O
Open Comm mand prompt
C
Change the directory, if necessary
n byy using cd command
c
For example e, software fo
older locates under C driv ve on PC, the
en cd C\softtware
fftp <ipaddre
ess>
TType software Release Key
K in User::
TType passwoord in Passw
word:. Defau d is TANDBE
ult password ERG unless cchanged.
hash
bin
arefile > (or put
put <softwa p <locatio
on-of-softwa
are\software>)
For example
e, put s50000 0f72.pkg
W
Wait for com
mpletion of file
e transfer.
bye
Reboot the codec
c manua G from telnnet session, etc.
ally by remotte controller, from Web GUI,
Cisco Te
S Supp
ge 32 of 40
How to capture a log from Classic series Endpoint
How to capture a log from Classic series

Endpoint
none is lost.
This chapter explains how to capture the complete log file available for Classic Components.
The table below lists the commands needed for the Classic series Endpoint. Please type all
commands in the same Telnet/SSH session.
into one file.
IP issues
Commands in bold
Open the console/telnet session with codec
ati1i4i5i6i7i9
dispparam
ipstat
netstat
syslog on
statin, if issue related to video/audio channel status etc.
log
statout, if issue related to video/audio channel status etc.
log
Hang up call
syslog off
ISDN Issues
Commands in bold
Open the console/telnet session with codec
ati1i4i5i6i7i9
dispparam
ipstat
netstat
syslog on
isdn on
statin, if issue related to video/audio channel status etc.
log
statout, if issue related to video/audio channel status etc.
log
Hang up call
syslog off
isdn off

How to captu
ure a log from Classic series
s Endpoint
d
dumph221
A
Attach file to
o the ticket Remember tto name thes
se or include
Reboo
ot Issue
Comman
nds in bold
A
After codec restart
r open the console or telnet ses
ssion with co
odec
e
eventlog
or
Download evvent. log file from root dirrectory of Co odec
OOpen Comm mand prompt (and change ctory, if necessary)
e home direc
fftp <ipaddre ess>
Default passsword is TAN NDBERG unl ess changed d. Some End dpoint produccts have adm
min or
administrato or as login name.
n
hash
bin
gget event.lo og
bye
TThe event. lo og file transfe
er to directorry of Commaand Prompt specified.
s
AAttach file to
se or include
Default factory Classic

C En
ndpoint
Comman
nds in bold
O
T
Take backup p of system configuration
c n and option keys
x
xCommand DefaultValu uesSet Leve el:3
or
c n and option keys
Restart code
ec and break k the boot seqquence
CCtrl + Break
k (for hyper te
erminal), or A
T utty)
$ prompt will
w feedback
e
eee
q
C
Codec will automatically restart
Revertt back prev

sion on Cllassic End
dpoint
Comman
nds in bold
c n and option keys
Restart codeec and break k the boot seqquence
CCtrl + Break
k (for hyper te
erminal), or A
T utty)
$ prompt will
w feedback
Cisco Te
S Supp
ge 34 of 40
How to captu
ure a log from Classic series
s Endpoint
s
selectsw
W
Wait for Acttive applicatio
on: x messa
age
If x = 1, then
n selectsw 2
If x = 2, then
n selectsw 1
q
Cisco Te
S Supp
ge 35 of 40
How to upgrrade Classic sseries Endpoin
nt software
Howw to up
pgrade
e Clas
ssic se
eries Endpoi
E int
software
This cha
grade Classicc series Endpoint by usin
ng ftp softwarre for in case
e of
problem with upgrading software from WebG GUI or TMS.
Comman
nds in bold
O
Open Comm mand prompt
C
Change the directory, if necessary
n byy using cd command
c
For example e, software fo
older locates under C driv ve on PC, the
en cd C\softtware
fftp <ipaddre
ess>
TType software Release Key
K in User::
TType passwoord in Passw
word:. Defau d is TANDBE
ult password ERG unless cchanged.
hash
bin
arefile > (or put
put <softwa p <locatio are\software>)
on-of-softwa
For example
e, put s50000 0f72.pkg
W
Wait for com
mpletion of file
e transfer.
bye
Reboot the codec
c manua G from telnnet session, etc.
ally by remotte controller, from Web GUI,
Cisco Te
S Supp
ge 36 of 40
How to capture
c a log frrom TelePresence Movi
How
w to ca
apture a log from TelePresen ce Mo
ovi
none is llost.
This cha
pture the com
mplete log file
e available fo
or TelePreseence Movi
Compon nents.
e below lists the comman
The table Presence E20 Endpoint. Please type all
nds needed ffor the TeleP
comman nds in the samme Telnet/SS
SH session.
ould attach to ding a description and co
o ticket includ ompress mulltiple attachm
ments
into one file.
Retriev
ving the Movi
M log from PC
TTotal 6 log file will generaate and save
e on local PC C
o Audio..log Audio
A speciffic informatio
on
o Client..log e client, GUI & Businesss logic
Information rrelated to the
o Default.log Miscellaneou us informatioon
o GStrea amer.log Information ffrom Gstream mer layer
o TAF.lo og The applicattion framewo ork layer information
o SIP.log g Information aabout SIP sig gnalling
File can be found
f at belo
ow patch on llocal PC
<<CSIDL_LOCAL_APPDA ATA>\Cisco\\Movi\<majorr version>.<m minor versionn>\Logs\. (Movi4.0 or
prior softwarre version, <C CSIDL_LOC CAL_APPDAT TA>\TANDBERG\Movi\< <major
vversion>.<mminor version> >\Logs\.)
TThe <CSIDL L_LOCAL_AP PPDATA> fo older is typicaally:
o On Windows XP:
%US SERPROFILE%\Local Se ettings\Applic cation Data\
o On Windows Vista:
%LOOCALAPPDA ATA% (typica ally %USERP PROFILE%\A AppData\Loccal)
For more detail, please refer

r Trouble
eshooting Mo
ovi section on
o Cisco Tel ePresence Movi
M
A
Administrato
or Guide
A
Attach file to
o the ticket Remember tto name thes
se or include
Sniffer the Movi signal an

nd payload
d from PC
C - Prepara
ation
Impo
ortant: The encryption must
m disable and make su
ure not to use TLS for siggnaling.
If encryption setting in TM
MS is auto a nd Advance setting tab iss available oon Movi client, then
e
encryption can be turned d off from clie
ent menu.
Movi 2 clientt: Go to Advaance setting on login mennu
SSelect TCP as transporrt protocol.
Cisco Te
S Supp
ge 37 of 40
How to capture
If Advance option
o is not available
a on client then encryption
e ca
an be turned off using TM
MS.
T
TMS: Go to System Prrovisioning, thhen select either specific
c group or clieent
C
Change Enccryption policcy to Force T
TcpNoSrtp
Snifferr the Movi signal an

nd payload
d from PC
S
Start Wire Shark: Start Menu
M All Prrograms Wire
W shark
S
Select Captu ure Interfac
ce, from men nu
C
Click Start on interface that PC is u sing for netw
work connecttion.
Cisco Te
S Supp
ge 38 of 40
How to capture
Note: If partiicularly looking for packe

et between SIP Server (V VCS), click O
Option, then type
host <serveer_ipaddress> and click Start. Only traffic betwe
een SIP Servver sniffer an
nd file will
rremain minimmum size.
Login the Moovi 2 client
Make a call and
a keep run nning until yo
ou have recreated the prooblem
S
Stop the snifffer from eith
her Stop Iconn on menu orr select Capture Stop, ffrom menu
S
Save the retrieved packe et (packet ran
nge should select
s All packets)
A
Attach file to
o the ticket Remember tto name thes se or includee a descriptioon and compress
Cisco Te
S Supp
ge 39 of 40
How to capture a log from TelePresence Movi
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO
BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST
TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE
INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS
REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR
CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California,
Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981,
Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE
SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR
TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR
INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING
OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of
Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other
company. (1005R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and
phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the
document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is
unintentional and coincidental.
2010 Cisco Systems, Inc. All rights reserved.

15360259-TelePresence Endpoint Technical Handbook - Rev.10

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Cisco

Information on service request ............................................................................................. 6

Terminal software for TelePresence Endpoint .................................................................... 7

File transfer software for TelePresence Endpoint ............................................................ 11

Sniffer software for TelePresence Endpoint ...................................................................... 14

RS-232 Serial Connection.................................................................................................... 15

How to capture a log from TelePresence C/EX-series Endpoint ..................................... 16

How to upgrade TelePresence C/EX-series Endpoint software ....................................... 20

How to capture a log from TelePresence T3/T1 Immersive System ................................ 21

How to upgrade TelePresence T3/T1 Immersive System software ................................. 23

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 2 of 40

Upgrade TelePresence Control Unit (TCU) by using SCP software ........................................... 23

How to capture a log from TelePresence E20 Endpoint ................................................... 26

How to upgrade TelePresence E20 Endpoint software .................................................... 28

How to capture a log from MXP series Endpoint .............................................................. 29

How to upgrade MXP series Endpoint software ................................................................ 32

How to capture a log from Classic series Endpoint ......................................................... 33

How to upgrade Classic series Endpoint software ........................................................... 36

How to capture a log from TelePresence Movi .................................................................. 37

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 3 of 40

Document revision history

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 4 of 40

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 5 of 40

Information on service request

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 6 of 40

Terminal software for TelePresence Endpoint

Windows HyperTerminal (Serial, Telnet)

Putty (Serial, Telnet, SSH)

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 7 of 40

3. Default passsword is cisco

File transfer software for TelePresence

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 11 of 40

2. Navigate loccation for sav ving downloa ad file or file folder

Sniffer software for TelePresence Endpoint

Wireshark (IP packet sniffer)

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 14 of 40

RS-232 Serial Connection

E20 Endpoint Data Bits 8

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 15 of 40

How to capture a log from TelePresence C/EX-

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 16 of 40

Basic network status check from C/EX-series Endpoint

Sniffer the packet on C/EX-Series Endpoint

How to de-activate audio/video protocol in C/EX-series Endpoint

Default factory C/EX-series Endpoint

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 17 of 40

If EX-serries Endpoinnt is not accessible or reb

Revertt back prev

are by changing the boot configurationn

WWait for com

Download lo og, configurattion and stattus files

Select File, then New Task.

Revert back previous software version on TCU

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 22 of 40

OOnce all upg

rreboot system, C:/tandb

Preparattion - USB memory

Download livveusb-creato or software frrom https://fe

Stop the boot process by pressing Delete key

Cisco TelePresence Solution Support TelePresence Endpoint Handbook Page 25 of 40

Impoortant: Tracing MUST be

Default factory E20

Revertt back prev