Académique Documents
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Understanding
d di the
h Hidden
idd
Rules of Engagement
April 2010
Jim Luckman
Copyright 2009 Lean Enterprise Institute, Inc. All rights reserved. Lean Enterprise Institute and leaper images are registered trademarks of Lean Enterprise Institute, Inc.
Housekeeping
Goals
Manager AP AP AP AP Ops/Project Plans
CD CD CD CD
Budgets
Action Plans
Supervisor AP AP AP AP AP AP
Production Schedules
CD CD CD CD CD CD
Team Leader Targets
AP AP AP AP AP AP AP Assignments
Team CD CD CD CD CD CD CD Rates/Due
AP AP AP AP AP AP AP AP Dates
CD CD CD CD CD CD CD CD St d d
Standards
Adjust as Develop a
required or yp
Hypothesis
standardize
Act Plan
Check Do
Measure Implement
the results the Plan
We need a different
way of thinking about
problem solving when
it comes to changing
the culture
Performance
Improvement
from Lean
Effort
Time
ValueStreams
P tt
Patterns
Problems
Copyright 2009 Lean Enterprise Institute, Inc. All rights reserved. 11
Two Paradigms
Solution
Blanket Solutions
Problem
P bl Solving
S l i ?
Unquestioned
Assumptions
Attitudes,
Attitudes
Results from
Values,
Value Streams
Norms
Culture:
The Way of Life for
the Organization
Value Stream Behavioral
Performance Intentions
Actual
Behaviors
B h i
Fragmented
Knowers
Thinking
p
Metrics and status reports are
the primary management tool
Deferring to the person of
Copyright 2009 Lean Enterprise Institute, Inc. All rights reserved.
highest rank
16
Question
Learners
Learner Systems
Systems
thinking
Thinking
Leader
Leader as
as a
Create an environment Engaging
Internalize
teacher
Teacher
where its OK to fail
Go See
Mentor people to
develop problem solvers
Copyright 2009 Lean Enterprise Institute, Inc. All rights reserved. 18
Question
Adjust as Develop a
required or yp
Hypothesis
standardize
Act Plan
Check Do
Measure Implement
the results the Plan
Result-
oriented
Systems
Learner
Knowers
Fragmented
Thinking
Thinking
Command &
Defensive
Control
Leader as
Internalize
Teacher