Group Name: kappa

Semester 2/2016

vocabulary

Response/respondent Respond Responsive Responsively

Preference Prefer Preferable Preferably
Choice Choose Choice/chosen -
Bankrupt Bankrupt Bankrupt -
application Apply Applicable -
Ease Ease Easy Easily
Absence Absent Absent Absently
gratitude Gratify Grateful Gratefully
Summary summariz Summary Summarily
e summarized
division divide Divisive/divide Divisively
creation create Creative creatively
Donor donate donated
Origin/original/originator/originality originate Original originally
Organization organize Organized/organizational
service Serve/serv Serviceable/serviced
ice
Ally/alliance Ally Allied
Assemble assemble Assembled
Collection Collect Collective/collectable/collected/c collectively
ollectible
Gravity Grave Gravely
Grave?
Excellence excel excellent excellently

denial Deny deniable deniably

query query
pursuit pursue Pursing/pursed/pursuant
obedience obey obedient Obediently
order order Ordinal/orderly
Opposition oppose Opposing/opposed/opposite opposite
Nature/naturalist/naturalness/natu naturalize Natural naturally
ralization
Negate Negative negatively
Worth Worthless/ worthwhile/worthy worthily
Trial try Trying/tried
Reason/reasoning reason Reasonable reasonably
Mobility mobilize Mobile
confidence confide confident Confidently
Priority prior
Environment Environmental environment
ally
Dominance/domination Dominate Dominant dominantly
Inspection/inspector Inspect Inspected/inspecting
reliability Rely reliable reliably
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Semester 2/2016

balance Balance Balanced

Promotion/promoter promote Promotional
Qualification/qualifier qualify Qualified/qualifying
Refusal/refuse refuse Refused
Giver/gift give Given
Presentation/presenter/presence/p present present presently
resent
Retirement/retiree retire Retired/retiring
Solution/solver solve Solvable
Acquisition/acquirer acquire Acquisitive
Mixer/mixture/mix mix mixed

Chapter VI

Memorandum

memo purpose

provide new information

persuade the reader to take some tuition
give feedback
convey basic information about meeting, etc.
parts of a memo
heading
message
response sheet (when appropriate)
attachments (if needed)
memo heading
- memo(or memorandum)
- To: receivers name & position; or group
- From: writers name (or group responsible for the memo), position, initial next to name
Initial Arlan Pareno A.P., Lecturer
- Subject: a brief phrase about the topic/purpose o f the memo (topic/main idea)
- CC: (if needed)
Group Name: kappa
Semester 2/2016

Memorandum
To:
From:
Date:
Subj:
Cc:
Memo message
Opening-what the memo is about
Bg- context: details of situation, circumstance, action, event
Details-all necessary information for understanding the memo topic/ main idea
Action-detail/specification of what, when, where, how any action must be done
Closing- courteous ending; reemphasizing deadlines; encouragements/benefits to be obtained
*mention any attachments
Final exam need response sheet**
4 things have to write
1. Instruction on how/what to answer and when where to return the sheet/form
2. Personal details, e.g. name, department, email
3. necessary questions or items, blanks or choices for answers
4. space for signature & date of submission
types of memo
- informative or routine memos give basic information (ex about meetings), make request
- directive memos-tell readers to follow a process or policy
- response memos provide an answer to a preceding message
- memo reports explain projects or provide
sample memo
informative memo (request) p75
response memo (reply to a request) p 76
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Semester 2/2016

directive memo with feedback (response required) pp78-89

situation p81 q1
reader?
Writer?
Purpose?
Types of memo?
Outline: b
memorandum
to: all employees
from: Ms. Ying Luck, Personal manager
Date: March 20,2017
Subject: Rule about internet use

opening
- purpose/topic: new company rule---employees not allowed to use the internet during
office hours
- to inform about a new rule: not allow employees to use the internet during office hours
- Please be informed that starting in March 23, 2017 all employees will not be allow to use
the internet during office hours
background
why does the company have this rule? was there a problem about employees using the
internet?
Problem: causes/effects to the company
Last week, we received complaints from some staff that other employees have been using the
internet for chatting, watching movies, etc. We supervisors also reported that many employees
could not finish their reports on time probably because of too much internet use. If this situation
continues, the company will be badly effect from work performance of the employees therefore,
the management has decided to ban to use the internet during office time.

Details
Group Name: kappa
Semester 2/2016

All employee are not allowed to use the internet for any personal purposes, such as
chatting watching movies, checking Facebook, etc. at work areas from 8:00 a.m.-12:00
noon and from 1:00p.m.-4p.m.
Smart phones and other mobile devices should be kept at your lockers
You can use the internet only during lunch break at the cafeteria and other areas aside
from the work areas.
Company computers will be locked for company business use only.
The CCTV cameras will be used to monitor the behavior of employees in the work areas.
Supervisors will also randomly check the performance of all employees regarding their
internet use. Anyone that will be caught breaking the rule will be punished accordingly.
1st violation: written warning from the personal office
2nd violation: 20% deduction from monthly salary
3rd violation: Job termination
We expect that everyone will follow the rule strictly. This rule will enable you to concentrate
on your work and can lead to better performance. With your better performance, the
company will increase its productivity that can benefit all of us.

If you have any questions, please do not hesitate to contact the personal office thank you for your
cooperation

- benefits of the rules

- who are not allowed?
- When to start the new rules?
- Where are they not allowed?
- When are they not allowed?
- What devices are not allowed?
- How will you implement/how can you catch the violators?
- Exceptions: when/where are they allowed to use the internet?
- How will the violator be punished?
- When will you implement the rule?
Action needed
- Follow/ obey the rules strictly
Closing
- Appreciate for your cooperation
- Thanks for your cooperation

20 March 2017
Group Name: kappa
Semester 2/2016

situation p81 q4
reader? employees
Writer? Personal mgr
Purpose? To inform employee about free training courses; to get their suggestions/preferences
about training courses they are interested in
Types of memo? Informative memo with a reply form
Outline:
Opening
Background
Details action needed
Closing
Reply
outline sample:

Opening

Company is arranging medical check-up for employees and their families

Details

- When: next month-date/time

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Semester 2/2016

- Where
- Who will do the check-up: doctors/nurses/staff of hospital(name)
- Who can join: interested employees and their family members
- How much: employees- free; family members discounted price(specific cost)
- What type of check-up: complete body check-up, blood test, eye test, x-ray
- How/ when/ where/to pay
- What are the requirements: employees company ID card; family ID card + documents
(marriage certificate; birth certificate)

Action needed

- Reply form: for what

- When/where to submit
- Submit documents required together with reply form

Closing thank you for your attention; question; ask

--------------------------------

Reply form

- Instructions: what/how to answer; when/where to submit; submit documents

- Personal data
- Question/ items to get information the company needed

Q6 P81 MEMO

Reader - all employyees

Writer? - personal manager

Purpose? to inform readers about driver training

clues:

- GM decided
- Free
- Who are required/ who are not required to attend
- During overtime
- Must attend all classes and driving sessions
- Schedule and reasons

Opening

- Driver training program for all employees: new requirement

Background

- Why:
- Increasing traffic accidents caused by bad/poor driving skills/ habits
- Effects to company/staff
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Semester 2/2016

- GMS IDEA

Details

- When: Schedule: date + time (after work)

- Where: for class and for driving sessions
- What topic/lessons
- Who must attend
- Who do not need to attend
- How much: free
- What is the punish if they do not attend?

Action needed

- Sign up/ register: when and where

- For those exempted: submit a copy of driving license/certificate
- Reply form: not really needed[-

Language issues:

**The training [will be held/conducted (not start/begin)from April 2 to April 7**

Use of ON, WITHIN, BY ,DURING, AT, TO/FROM, BTW

The training will be held at the Personal Office by March 30.

You can use your phone during lunch break.

at 7.00 p.m.

The event will be held between April 3 and April 7.(maybe 4 5 6)

Around the area has

- Around the company area have increasing traffic accidents.

Correct: around our company area THERE ARE increasing traffic accidents.

In our company have drivers who have no driving license.

CORRECT: In our company, there are drivers who have no driving licenses.

According to +source of information

Ex. According to the news,

According to the increasing traffic accidents, we have decided to provide the free driver training.

CORRECT: Because of/due to/owing to the increasing traffic accidents

Closing

Example: Directive or Policy Memo

Group Name: kappa
Semester 2/2016

To: All Staff

From: Siripom Worries, HRM Director

Date: December 25, 2010

Subject: Fire Safety Regulations

Please be informed of fire safety measures our firm will take due to recent fires in town. Two fires broke
out recently in the company's vicinity. Please read and abide by these rules:

1. The use of any flammable gas or materials inside the building is banned.

2.If you hear the fire alarm, evacuate the building using the fire exits, not the elevators.

3. If you see a fire, activate the nearest fire alarm.

4. A tire extinguisher will be installed in every room.

The company will soon hand out manuals for handling the fire extinguishers and activating the tire
alarms. A fire safety drill will be conducted for all employees next month.

Thank you for your participation in these fire safety measures.

Example: Reply to an Informative Request

To: Teeravit Cools, Marketing Manager Administrative Director

From: Administrative Director

Subject: Request for more staff

Date: 5 September 2010

Request for more staff 5 September 2010

In answer to your request for more staff, we have taken the following actjons: I

1. One employee in the finance office, Merrivat Whatsawat, who has been working with the
arrangement and payments for shipping contracts, is being transferred to your office. She has
Group Name: kappa
Semester 2/2016

developed good relationships with our shipping contractors and will be better employed with
marketing.

2. An advertisement will be placed for applicants qualified in marketing. The general manager has
given tentative approval for hiring five (5) new employees for your office. Please delegate one
representative for the interview panel for these new employees.

3. After these above have been accomplished, a review of current requirements will be conducted.
Thank you for your patience. We hope these actions will relieve the problem, at least
temporarily.

Response form sample:

Group Name: kappa
Semester 2/2016

Chapter VII
Resume or Curriculum Vitae(CV)
Curriculum = education

Bio-data = company form looks like resume

To write thing that show you are qualifying for the job

Purpose of resume

Real purpose of resume is to get an interview.

- Most important factor is when writing, focus on your most important qualification of that job.
- Present all interesting factual details to the interviewer.

What to write in resumes

- Name and contact details: first name and last name, contact address, telephone no., e-mail
address
- Objective: position applied for or department/area interested in
- Educational qualifications: name of university (and secondary school if significant or if attended
only Bachelor degree program), location of university, period of studies (months/years), degree
(eg Bachelor of Arts) + major&/or minor (if any), related courses, GPA (if impressive), extra-
curricular training, *list universities in reverse chronological order
- Professional qualifications
- Work experience: name& location of employer/company (if any branch say which branch),
period of employment (month years), position or functional title, brief description of duties/
responsibilities, *part time, full time, summer jobs
- Special skills: professional exams/organizations, relevant skills: languages, computing, etc.,
extra-curricular activities; club/organization membership (eg Songthang), training, community
services
- Personal data: hobbies, travel experiences, personal characteristics, other skills/talents, career
goals/ambition (especially for new graduated)
- References: can be your former employees but not your cousins, 2-3 references (or referees)
ask permission 1st, name, title position, company/address, phone no /email address
- Writing degree

Bachelor of Business administration in Marketing

April 24, 2017

Type of application letter

Solicited

Unsolicited

Application on recommendation
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Semester 2/2016

Solicited application letter

Opening

Reference or source of job opening information

Objective (position applied for)

Summary of your qualification (in one sentence): optional

Body

- Describe/highlight: education, experience, other qualifications (strongest qualification first)

covering the requirement in the advertisement

Explain knowledge/skills from qualifications that relate to the needs of the company/job: how/why you
gained them

- refer to resume

closing

- request for interview

- offer available dates for interview (if appropriate)
- contact number or email

unsolicited application letter(p86-87, HO P6)

opening

- statement of interest in the company

- objective

body

- similar to solicited type (although more open)

closing

- request for interview

- suggest an appointment or offer to call (to check or availability of the position or for an
interview)

Application for recommendation (referral cover letter)

Opening

- person who recommended: name, position, your relationship to him/her

- objective

body

- similar to solicited/unsolicited type

closing
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Semester 2/2016

- request for interview

- suggest date/time for an interview

Example: Solicited Letter of Application

Millipom Sillikom Soi 24, Ramhamhaeng Road

Bangkok 14004, Thailand

20 March 2012

Human Resources Director

Siam Music Yamaha Co., Ltd.

Siam Motors Building

Pathumwan, Bangkok, 10330

Dear Director:

As a long-time user of Yamaha musical equipment, I was interested to see your advertisement in the
Bangkok Post last Friday regarding a position as sales coordinator to work with international schools
to promote Yamaha equipment. Being also a graduate of an international school here, I would like
to apply for this position.

My enclosed resume will show you that I graduated from St. Geronimo' s International School in
Mukdahan, where, incidentally, my first music teacher advised me to buy a Yamaha guitar, which I
still play regularly. Then I attended the Melody Music College in Bangkok, from which I graduated
two years ago with a Bachelor's Degree in Musicology. Since my major courses included extensive
practice in Stage Management and Dramatic Productions, I have strong confidence that my ability to
organize and present dramatic productions will make me an effective presenter for your company.

Since graduation, I have been working in direct sales for Amway International, selling soap to
individual customers. This experience has boosted my language skills as well because my sales area
includes many Japanese, European, and Chinese customers.

Fortunately, my sales work leaves my schedule rather flexible, so I will be able to come to your office
at any time if you should want to have an interview with me. I may be most conveniently contacted
by telephone at 07-555-1234 during business hours. I am hoping to hear from you soon.
Group Name: kappa
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Sincerely yours,

(signed, Millipom Sillipom) Millipom Sillikom

Enclosures: Academic Transcript

Personal Resume

Example: Unsolicited Letter of Application

Pomthip Poonchang

428 Lad Prao Road

Bangkapi, Bangkok

Thailand 10400

September 25, 2011

Dr. Dengwu Hao, Director

CP Group of Companies

Rama 10 Road, Bangkok, Thailand

Dear Dr. Hao

First, I would like to congratulate you on the occasion of the opening of your company 100th branch.
Indeed, you have become one of the most prestigious companies in Thailand. It is therefore an
honor to offer my services to your company in any position suitable to my qualifications.

As you can see from my resume, I graduated with a Bachelors Degree in Management from a
reputable university here in Bangkok. After graduation, I had the opportunity to work for a total of
three years in two well-known snack food companies in Thai land, fir t as a sales staff and later as a
management trainee.
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I believe that, with my educational background and practical experience, I may be suitably employed
in your sales as well as marketing departments. I am also eager to join a prestigious company like
yours not only because of the financial gain l could receive from you but also the valuable
experience of working for you. If given the chance to work for you, I assure you that I will be an
asset to the company.