Aviation Maintenance Management

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Course descriptions
Methods and Techniques of Project Management 1:
Project Management Basics
To an increasing degree, projects are used as an opportunity of exercising a positive influence on the success of the
company. The staff and the management are expected to be able to work in teams, or even to manage a project. Project
work is very demanding for staff and is subject to different types of requirements from their customary work. Knowledge of
the methods and techniques of project management are a prerequisite for successful projects and hence lead indirectly to
personal professional advancement.
Methods and Techniques of Project Management 2:
Project Controlling and Quality Management
Managers or the staff of a project often experience that deadlines, costs and quality tend to get out of control. Or even
worse, that the expectations of the contractor or client are not being fulfilled. Good preparatory work and planning, precise
pacing and controlling and properly controlled intervention are essential factors for the accomplishment of projects.

Benefits Methods & Concepts Benefits Methods & Concepts

The participants will become acquainted with reliable Input based on practical experience with an In this advanced seminar the participants intensify Input based on practical experience with an
models, principles and methods of project work and emphasis on decision-making and responsibility their knowledge of the methods of project manage- emphasis on decision-making and responsibility
project management. The seminar focuses on the Working on case studies and practical ment. Based on their specific projects, they share Working on case studies and practical
topics of planning, controlling, project organization experiences of the participants their experiences and offer each other collegial experiences of the participants
and co-operation within the project and with the Basis: The international standards of the IPMA supervision and advice. The focus of the seminar Basis: The international standards of the IPMA
customer. (International Project Management Association) is on intensifying the topics of planning, controlling, (International Project Management Association)
and dealing with soft topics within the project and its
environment.
Target Group Prerequisits Prerequisits
project collaborators who want to be in charge of None Project Management Basics
projects or sub-projects Target Group
project managers who want to systematize and project collaborators who want to be in charge of
expand their knowledge Related Courses projects or sub-projects Related Courses
Project Controlling and Quality Management project managers who want to systematize and Project Management Basics
expand their knowledge
Content
What ist project management? Documentation Documentation
Process orientied project management Content
Typical mistakes and success factors in project Quality Documentation and Standards
management Project planning
Roles and tasks in project organization Examination Defining and achieving objectives Examination
Beginning the project On Request Setting up projects and specifying schedules On request
Objectives of project planning Planning structural project activities and defining
- Defining objectives tasks
- Organizing project set-up and scheduling Planning deadlines, staff and capacities
- Planning activities Planning costs
- Staff planning Estimating and determining project progress
- Planning appointments Keeping a check on the individual planning factors
- Cost planning Techniques of presenting and reporting on the
- Risk management status quo of the project
Project controlling, monitoring and corrective Possibilities of project controlling
measures Correct termination of the project
Documentation and reporting Planning corrective action
Finalizing the project Aspects of teamwork and development
Cooperation with the customer company Quality Management tools in project management
departments and the customer Earned Value Analysis
Setting up a team, teamwork and team Project review management
development Case studies
- PM tool box
- Typical traps
- Case studies

Seminar Code: X4130 Seminar Code: X4131

No. of participants max. 14 No. of participants max. 14

Duration 4 days Duration 3 days

LEAN Management Learn to see LEAN Maintenance System

Creating value without waste is a key aspect of LEAN management. LEAN management is also a sustainable approach. Big maintenance events on a complex technical system require a high level of planning and much discipline
Our way from experience towards success. performing them while coping with sharp time and quality objectives. Zero Maintenance Time full added value.

Benefits Methods & Concepts Benefits Methods & Concepts

The participants learn to measure the achievement Presentation & discussion The trainee will learn how to analyse the Quality Do- Presentation & discussion
level of LEAN within the company. In addition to that Practical related knowledge transfer with precise cumentation for Aviation Quality Management within Business simulation
participant knows the role model of leadership in examples from the work environment MRO, CAMO, OEM and Aviation Supply Organiza- Practical related knowledge transfer with precise
LEAN organisation. A workshop helps to experience Focus: Training decision-making and responsibility tions. She/he will learn how to prepare and conduct examples from the work environment
the basics and essential tools of LEAN management. Feedback an Internal and external Quality Audit and how to Focus: Training decision-making and responsibility
classify Quality Audit findings. She/he will be able to Feedback
give recommendations to the Quality Process Owner
Target Group Prerequisits and the Organization Management after this training.
Qualified employees and executives like head of None Prerequisits
department, group leaders, team leaders and project None
managers Target Group
Related Courses The participants learn how to apply the tools of the
LEAN Maintenance System lean philosophy on complex processes and tasks in Related Courses
Content maintenance. LEAN Management - Learn to see
History and hard facts of LEAN production
The concept of LEAN Management Documentation
Measuring the achievement level within the Content Documentation
company The visual factory
Business game: Experience lean Concepts and tools for maintenance (TPM, RCM,
Toolbox LEAN Management (proved and new) Examination 5S, FMEA, CPI, SAS, VSM)
How to deal with waste? On request Kanban Examination
Kaizen and Kaizen Board how it works! Just in time Logistic On request
5S and 5S audit Supply chain management
Visual Management Poka Yoke Avoiding mistakes with simple
Success potential of the LEAN organisation measures
Kick-off for transferring knowledge into everyday Damage category classification
life realisation via LEAN projects Developing a maintenance concept
Deriving a maintenance organisation
Flow production
Pull supply
Maintenance as a key factor of economic success

Seminar Code: EL3001 Seminar Code: EL3008

No. of participants max. 12 No. of participants max. 12

Duration 2 days Duration 3 days

Managing Aviation Maintenance & Repair Organizations
Learn how to prepare aircraft maintenance layover, maintenance production plans, maintenance work packages and how
to manage efficient material supply for successful layovers. Learn how to measure work flows in maintenance and supply
chain and how to improve efficiency of your facilities by synchronization of work and material flows.
Benefits
The trainee will be able to prepare and manage
aircraft maintenance layovers. She/he will be able to
manage efficiently aircraft maintenance facilities. She/
he will be able to achieve successful maintenance
layovers by efficient facility and supply chain ma-
nagement.
Target Group
Aircraft Hangar -, Workshops -,
Maintenance Management and
Aviation Supply Chain staff.
Content
Aviation Legislation Requirements for Material
Handling and Maintenance Management
Brief repetition of requirements for certification of
maintenance and spares and for qualification of
staff in MRO acc. EASA Part 145 & Part-66
Maintenance work flow and certification of
maintenance
Difference of Line- / Base Maintenance
Release to Service and parts acceptance
Aspects of Maintenance Planning
Routine and Non-Routine Work
From Maintenance Program to Job Card
Workflow and Work Packages
Record keeping requirements
Material Management and Provisioning
Categories of material
Certification of Spares and consumables
(C of C, Form1, etc)
PMA parts handling and acceptance
Aspects of Pool Parts management
Provisioning
Aspects of aircraft parts logistics
Working with provisioning times, lead times, shop
turn around times
AOG parts supply and cost
Material Demand and Supply Specification of
Service Levels and KPIs
Seminar Code: X8E2011
No. of participants max. 12
Duration 3 days
Managing Continuing Airworthiness Organizations
Learn the principles of aircraft maintenance systems and their customization to airlines individual needs. Learn how to
manage compliance with aviation legislation requirements for Aircraft Continuing Airworthiness Management Organizations
(CAMO) and how to get prepared for the annual Airworthiness Review Audit.
Benefits
Calculation of quantities, Initial- and The trainee will learn how to assure Continued Air- Assessment of OEM Service Literature and
re-provisioning worthiness based on EASA Part-M requirements. She/ modification recommendations
Layover planning he will learn the principles of maintenance programs, Managing Airworthiness Directives
Production Forecast fleet reliability review and fleet modification strategies.
Recourses planning She/he will be able to manage aircraft configuration Maintenance Records and Configuration Control
Facility and Manpower planning control for the annual airworthiness review. She/he Certification of maintenance
Continuous Improvement of work flows will learn how to improve fleet reliability and operatio- Types of Maintenance Records, Defect Reports
Aspects of Balanced Score Card forMaintenance nal availability. Aspects of aircraft transition management
and Supply Chain Systems Aspects of the Annual Airworthiness Audit
Working with KPIs
Layover planning Target Group
Production Forecast CAMO engineers, MRO customer engineers & Methods & Concepts
Recourses planning MRO - key accounts Classroom training with case studies prepared and
Facility and Manpower planning held by Competent Consultants from Lufthansa
When On-Side material management becomes Group.
necessary Content
Continuous Improvement of work flows Requirements for CAMO
Aspects of Balanced Score Card for MRO and Brief repetition of applicable EASA Part-M Prerequisits
Supply Chain Systems requirements for the System of Maintenance Experienced in Aircraft Maintenance Systems
Material Demand and Supply
CAMO responsibilities in Daily Operation
Technical Incident Reporting Related Courses
Methods & Concepts Minimum Equipment List (MEL) Control Board, Managing Aviation Maintenance & Repair
Classroom training with case studies prepared and Component Deviation List Organizations
held by Competent Consultants from Lufthansa Group Acceptance of aircraft after maintenance
Aspects of Contracted Maintenance
Documentation
Prerequisits Scheduled Maintenance A Training handbook will be supplied on USB flash
Experienced in Aircraft Maintenance Systems Principles of MSG3 strategy for maintenance drive for usage on MS Windows Systems. A hard
program development copy will be supplied on request only.
What is MRB, MPD, OMP, etc ?
Related Courses Customized Maintenance Programs
Managing Continuing Airworthiness Organizations Reliability Review Report and Maintenance Examination
Program Effectiveness On request
Certification of Maint. Progr. Alterations
Documentation Task Interval Escalations
A Training handbook will be supplied on USB flash
drive for usage on MS Windows Systems. A hard In-service Modifications
copy will be supplied on request only Certification of aircraft design and design
modifications
Minor and Major design modifications
Examination
On request
Seminar Code: X8E2021
No. of participants max. 12
Duration 3 days
Aviation Maintenance Organization and
Continuation Airworthiness Management Auditor
Learn how to prepare and conduct Quality Audits in Maintenance, Repair & Overhaul Organizations (MRO), Continuing
Airworthiness Management Organizations (CAMO), Original Equipment Manufacturing Organizations (OEM) and Aviation
Suppliers.
Benefits
The trainee will learn how to analyse the Quality Do-
cumentation for Aviation Quality Management within
MRO, CAMO, OEM and Aviation Supply Organiza-
tions. She/he will learn how to prepare and conduct
an Internal and external Quality Audit and how to
classify Quality Audit findings. She/he will be able to
give recommendations to the Quality Process Owner
and the Organization Management after this training.
Target Group
Quality Auditors in MRO/CAMO/OEM/Supply
Organizations
Content
Quality Documentation and Standards
Repetition of applicable Quality Management
Systems Standards, EN ISO 9000, EN ISO 9001
and EN 9100 in their actual revision
Aviation Legislation
Repetition of applicable Aviation Legislation
requirements, as:EASA Part-145, Part-66,
Part-M, Part-21G
The Quality Management Process
Total Quality Management Strategy
The Quality Process and Procedures
Quality Documentation
Qualification requirements for auditors acc.
ISO 19011
Purpose and Setup of Internal Audits
Prerequisites of successful Quality Audits
A practical view on Quality Audits
Rules for the Auditor and Auditee
Preparation of an Audit Questionnaire
Questioning Techniques
Classification of Findings
Recommendation for Corrective Actions
Preparation of an Audit Report
Seminar Code: X8E2031
No. of participants max. 12
Duration 5 days
Methods & Concepts
Classroom training with case studies and final
examination prepared and held by Competent
Consultants from Lufthansa Group
Prerequisits
Experienced in Civil Aviation Legislation and Quality
Management Systems
Related Courses
Experienced in Civil Aviation Legislation and Quality
Management Systems
Documentation
A Training handbook will be supplied on USB flash
drive for usage on MS Windows Systems. A hard
copy will be supplied on request only
Examination
An examination will be held at the end of the course.
Pass mark is 75%.
DOA Course
This course will provide an introduction to the legal requirements needed to obtain Design Organisation Approval,
according to EASA Part-21, and related approval processes. In addition, the participants will receive an introduction of how
to apply their relevant parts of Certification Specifications, e.g. CS-25.
Benefits Methods & Concepts
Increase your levels of competence by ensuring Classroom lecture with case studies and interactive
you are familiar with the subject discussions
Minimise risk to you and your organisation
through unwitting non-compliance
Increase your confidence to engage and discuss Prerequisits
the subject with partners General Knowledge of International and European
Improve efficiency in your daily work by gaining aviation legislation is desirable
an awareness of the subject
Related Courses
EASA Aviation Legislation, EASA Part 21G/145, EASA
Target Group Part-M/Part-145
Heads of Design Organisations and Airworthiness;
Design Engineers, Compliance Verification Engi-
neers, Executive Personnel; Quality Management. Documentation
A training handbook will be supplied. Furthermore,
original copies of the requirements will be used as
Content reference
This course covers the following topics:
Type Certification and Changes
Supplemental Type Certification Examination
Definition of Continued Airworthiness No examination will be held. Participants will receive
Part-21 Subpart J a certificate of attendance.
Excerpts from CS-25 Airworthiness Requirements
(Large Aeroplanes)
Seminar Code: FW501
No. of participants max. 12
Duration 3 days
EASA Part-21G/Part-145
The requirements, responsibilities and Acceptable Means of Compliance will be discussed from the perspective of
production and maintenance organisations of aircraft components The participants will acquire a detailed knowledge of
Part-21(A)G (Commission Regulation (EC) No 1702/2003 Annex Part-21(A)G, and Part-145 Commission Regulation (EC)
No 2042/2003 Annex II). These are the requirements for approved Production Organisations, and approved Maintenance
Organisations.
Benefits
Increase your levels of competence by ensuring
you are familiar with the subject
Minimise risk to you and your organisation
through unwitting non-compliance
Increase your confidence to engage and discuss
the subject matter with partners
Improve efficiency in your daily work by gaining
an understanding of the subject
Target Group
Certifying Staff, Nominated Managers, Quality
Personnel
Content
General introduction to the Structure of Rules,
Basic Regulation (Commission Regulation (EC) No
216/2008), Implementing Rules (Com. Reg. (EC) No
1702/2003 and No 2042/2003).
Part-21: Subpart A (general provisions), Subpart G
(production organisation approval), Presentation
of Part-21 A & G, and their applicable appendices,
Supplementary information on Acceptable Means of
Compliance (AMC).
Part-145: Presentation of Part-145 and applicable Ap-
pendices, plus additional information on Acceptable
Means of Compliance (AMC).
Seminar Code: FW606
No. of participants max. 12
Duration 3 days
Methods & Concepts
Classroom lecture with case studies and discussion
Prerequisits
General Knowledge of International and European
aviation legislation is desirable
Related Courses
EASA Aviation Legislation; EASA Part-M/Part-145
Documentation
A training handbook will be supplied. Additionally,
copies of the regulatory requirements will be used as
a reference during this course.
Examination
An examination will be held at the end of the course.
Pass mark is 75%.
EASA Part-M/Part-145
Participants attending this course will acquire a detailed knowledge of Part-M and Part-145 (Commission Regulation (EC)
No 2042/2003 Annex I and Annex II) in relation to the requirements for continuing airworthiness of aircraft, components,
and maintenance organisation approvals. The official requirements, responsibilities and Acceptable Means of Compliance
will be discussed in detail.
Benefits Methods & Concepts
Increase your levels of competence by ensuring Classroom lecture with case studies and discussion
you are familiar with the subject
Minimise risk to you and your organisation
through unwitting non-compliance Prerequisits
Increase your confidence to engage and discuss General Knowledge of International and European
the subject with partners aviation legislation is desirable
Improve efficiency in your daily work by gaining
an awareness of the subject
Related Courses
EASA Aviation Legislation
Target Group
All CAMO Personnel; Postholders, Commercial
Operators; Private Operators, Regulatory Authority Documentation
Members A training handbook will be supplied; additionally
original copies of the requirements will be used as
reference
Content
General introduction to the Structure of rules; Ba-
sic Regulation (Commission Regulation (EC) No Examination
216/2008); Implementing Rule (Commission Regulati- An examination will be held at the end of the course.
on (EC) No 2042/2003). Pass mark is 75%.
Part-M and all applicable appendices; Responsibi-
lities and requirements for continuing airworthiness
of aircraft and components; Acceptable Means of
Compliance (AMC) and Guidance Material (GM).
Part-145 and the applicable appendices; Detailed dis-
cussion of the requirements to be fulfilled by Part-145
approved Maintenance Organisations; Acceptable
Means of Compliance (AMC) and Guidance Material
(GM).
Seminar Code: FW607
No. of participants max. 12
Duration 3 days
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