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SubjectTechnicalSupportInterviewQuestion&Answer
1.WhatisBIOS?
Ans:BIOSstandsforBasicInputOutputSystemandispronouncedasByeOse.TheBIOSisavailableonallthe
computers.Itmakessurethatallthecomponentsofthecomputercanfunctiontogether.Ithasinformationaboutall
thehardwarecomponentsintheComputer.BIOScanalsobecalledasaSpecialSoftwarethatinterfacesthemajor 130havemeincircles Viewall
hardwarecomponentsofacomputerwiththeOperatingSystem.ItisusuallystoredinaFlashMemoryChiponthe
Motherboard.
PerformsaPOST(PowerOnSelfTest)forallthedifferentHardwareComponentsintheSystemtomakesure
everythingisworkingproperly.
ActivatingotherBIOSChipsondifferentcardsinstalledinthecomputer,forexample,SCSIandGraphics
Cards.
ProvidesasetoflowlevelsuitingthattheOperatingSystemusestointerfacedifferentHardwaredevices.
BIOSmanagesthingsinyourcomputerliketheKeyboard,Monitor,SerialandParallelPortsespeciallywhen
thecomputerisBootingup.
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6/12/2017 TechnicalSupportInterviewQuestion&AnswerComputerTroubleShooting&Tips&Tricks
ManagethesettingsforHarddiskdrives,SystemClocketc. Followers(23)Next
SequenceofthingsdonebytheBIOSwhenyouturnonyourComputer:
ChecktheCMOSforCustomSettings
LoadtheinterruptHandlersandDeviceDrivers
InitializeRegistersandPowerManagement
PerformPOST(PowerOnSelfTest)
DisplaySystemSettings
DeterminewhichdevicesareBootable
InitializetheBootstrapsequence
Follow
2.WhataretheHardwareComponentsofaDesktopComputer/Laptop?
Ans:TheHardwareComponentsofaDesktopComputer/Laptopareasfollows:
BLOG SUMMARY OR TIPS&TRICKS
1.TheProcessor(CPU)
2014(1)
2013(47)
2.Motherboard
December(28)
HowToRecoverMemoryCard
3.RAM(RandomAccessMemory)
Password
4.PowerSupplySMPS(SwitchModePowerSupply) TechnicalSupportInterviewQuestion&
Answer
5.HarddiskDrives DownloadTypingMasterProFull
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6.CD/DVDROMDrives DownloadMagicISOMaker5.5With
GenuineKey
7.FloppyDiskDrive DownloadTuneUPUtility2013With
ProductKey
8.SoundCard DownloadMicroisoftoffice2010Full
Version
9.Graphics(Display)Card InstallWindows7orWindows8Using
USBDrive
10.Keyboard HowToEnableWindows8Picture
Passsword
11.Mouse SpeedUpYourWindows8PC
Performance
12.Monitor DownloadWondershareVideo
Converter
3.WhatareHardDiskPartitions? DownloadAdobePhotoshop7.0Full
Version
Ans:PartitionsareusedtoDivideaHarddiskdriveintosmallersegmentsasrequiredbytheuserandforbetter DownloadNokiaPCSuite
managementofthespaceinit. DownloadVLCMediaPlayerWith
CustomScreen
4.DifferencebetweenRAMandROM? DownloadCCleanerFullVersion
DownloadInternetDownloadManager
Ans:RAM(RandomAccessMemory)isusedtotemporarilystoreinformationthatthecomputeriscurrently WithCrack
workingon.
DownloadTurboC++ForWindows7
64Bit(FullScree...
ROM(ReadOnlyMemory)ThisisaPermanenttypeofmemorystorageusedbycomputersforimportantdata
HowToInstallMACOSXInWindows7
whichneverchanges.(Example:BIOS)
32bit&64bit...
AllNecessarySamsungMobileSecret
5.Whatwouldyoucheckifthereisnosoundfromyourcomputer?(Audionotworking)
Codes
NokiaLumia520VideoPlayALLVideo
1.Checkforcableconnections
PlayerForma...
DownloadAndroidPCManager
2.Checkforpowertothespeakers
Mobogine
BluetoothRemotePCFreeWireless
3.Checkforvolumecontrol
Mouse&KeyBoar...
4.Checkfordevicedrivers DownloadUCBrowserForYourMobile
System
6.IfaCustomercomplainsthathiscomputerisworkingreallyslow,whatarethethingsyouwouldcheck? HowToInstallWhatsAppInYourPC
Windows7also...
HowToRepairWindows7Bootmgr
1.Checkifitistakinglongerthanusualtostartup Missing
HowToSolveWindows7MBRMissing
2.Checkifitisslowwithone/anyparticularapplicationorslowoverall. orOSNotFound...
HowToSolveWindows7BlueScreen
3.CheckforSpyware/Malware/Virusinthecomputer Eroor
WindowsXPNTLDRMissing
4.ChecktheavailableHardDiskDriveSpaceinthecomputer. WindowsXPFileSharing
November(1)
7.WhatistheBlueScreenofDeath(BSOD)?. August(3)
July(6)
June(9)
Ans:ABlueScreenofDeath(orjustaBlueScreenError)isanindicationofaCriticalSystemProblemwhereinthe
Computerfreezesaltogetheranddoesnotrespondtoanything.
JoinThisNetwork.PoweredbyBlogger.
Torectifythisproblem,tryRestartingthecomputerorBootingintoSafeMode.Formoreinformation,readthis.
8.WhyareDeviceDriversrequired?
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6/12/2017 TechnicalSupportInterviewQuestion&AnswerComputerTroubleShooting&Tips&Tricks
9.NameoneofthelatestComputerProcessors(CPU)?
FOLLOW BY EMAIL
Ans:IntelPentiumQuadCore,IntelI3,I5,I7processors.
Emailaddress... Submit
10.WhatisPing?
Ans:PingisacommandthatcheckstheconnectivitywithanIPaddress.Formorereadthisarticle
11.WhatisaDataCable?
Ans:ADataCableisaThinPlasticbandlikecableusedtoconnecttheDataDeviceslikeHarddiskdrives,Floppy
DiskDrives,CD/DVDROMdriveswiththemotherboard.DataCablesareprimarilyusedforDataTransfer.
12.LightsonaModem/LANCard:
Ans:Generally,thereare04lights.Theyindicatethefollowing:
1.PowerLight:Showsifthedevice(Modem)isgettingPowerSupplyornot.
2.LinkLight:Indicatesifthedeviceisgettingbroadband/internetsignalsproperlyfromtheISP
3.DataLight:Indicateswethertheinternetisworkingornot.
4.ConnectivityLight:IndicatestheModemisconnectedtoaPCornot.
13.NamesomeofthePortsavailableinaComputer
Ans:SomeofthecommonlyavailableportsinaComputerareasfollows:
1.Keyboard&MousePortsAlsoknownasPS/2ports
2.USBPorts
3.VGAPorts
4.SoundPorts
5.LANPortAlsoknownasEthernetPort
14.WhatdoesthetermUSBstandfor?
Ans:USBstandsforUniversalSerialBus.Itallowsdevicestobeconnectedordisconnectedfromacomputerwithout
shuttingdownorrestartingthecomputer.ThecurrentversionofUSBis2.0
15.WhatisthedifferencebetweenCRT(CathodeRayTube)andLCD(FlatScreenMonitors)?
Ans:CRTMonitors:TheMonitorhasapicturetubeandusesalightguntohighlightpixelsonthescreen.
LCDMonitors:ThesemonitorsdonothaveapicturetubeandcontainalayerofliquidcrystalsonanElectronic
Board.
16.WhatisanIPAddress?
Ans:AnIPaddressisauniquenumericalidentifierofeverydeviceonanetwork.AtypicalIPaddresscanlooklike
this:216.27.61.141.TodetectacomputersIPAddress,gotoStartRunTypeinCMDintheRunDialogueBoxand
clickOKorhit<Enter>IntheCommandPromptScreenthatcomesup,typeinIPCONFIGandhit<Enter>
17.WhatisDHCP?
Ans:DHCPstandsforDynamicHostConfigurationProtocol.Itisusedtogenerate&provideIPaddressestothe
computersonanetwork.
18.WhatisDNS?
Ans:DNSstandsforDomainNameServicesitisusedtoconvertURLsintoIPaddressesandviceversa.
19.Mentionasamplecomputerconfiguration:
1.IntelPentiumCore2Duo3.0Ghz
2.2GBRAM
3.300GBHDD
4.DVDWriter
5.17inchesLCDMonitor
6.Keyboard
7.Mouse
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6/12/2017 TechnicalSupportInterviewQuestion&AnswerComputerTroubleShooting&Tips&Tricks
20.NameanyFiveMicrosoftOfficeApplications:
1.MSWord
2.MSExcel
3.MSPowerpoint
4.MSAccess
5.MSOutlook
21.WhatareRJ45andRJ11connectors?
Ans:RJ45connectorsareusedforLAN/EthernetconnectionsandRJ11connectorsareusedforTelephoneCable
connections.
22.WhatisaParallelWindowsinstallation?
Ans:WhenthefirstinstallationofWindowsfailstobootforsomereason,anothercopyofWindowsisinstalledinteh
samedrivebutinadifferentdirectory(sothatthecustomercanaccesstoandbackuphisolddata).Thisiscalled
ParallelInstallationofWindows.
23.NamesomeoftheversionsofWindowsXP.
Ans:WindowsXPHomeEdition,Professional,MediaCenterEdition,TabletPCEdition,Mobile
24.WhatarethecomponentsneededtosetupaBasicHomeNetwork?
Ans:LANCards,LANCables,Router/Hub
25.DifferencebetweenaWORKGROUPandaDOMAIN?
Ans:InaWorkgroup,allthecomputersfunctionasPeers.ButinaDomain,OnecomputeristheServerandthe
othersareClients.
26.WhatisthedifferencebetweenFAT32andNTFSfilesystems?
Ans:1.NTFSallowscompressionandfileencryption.FAT32doesnot.2.NTFSismoresecurethanFAT32
27.WhatdoesBOOT.INIdo?
Ans:Boot.inilistsalltheOperatingSystemspresentinthecomputerandprovideinformationaboutwhichpartitions
theyarelocatedon.
28.HowwouldyouaccesstheRecoveryConsoleinWindows?
Ans:BybootingwiththeWindowsXPCDandfollowingtheonscreeninstructrions.TheRecoveryConsolecanalso
beinstalledinyourcomputer.
29.ProvidethenamesofafewFirewalls:
Ans:Norton,McAfee,ZoneAlarmetc
30.WhatfeatureofOutlookExpressallowsmultiplecustomerstosendandreceiveemails,eachusinga
separateaccount?
Ans:Identities
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