HOLY TRINITY COLLEGE

Puerto Princesa City

In Partial Fulfillment of the Requirements in

Health Economics with

Taxation and Land Reform
(THE SUPPLY OF HEALTH SERVICES and QUALITY OF SERVICES)

Submitted by:

ALCÁNTARA, Eduardo L. (N1)

ALCORANO, Jenifer (N1)
MAGAT, Jessie Boy (N1)
NAVARRA, Princess Marie (N1)
OROZCO, Dyan (N1)
TORRES, Miceal (N1)

Submitted to:

Ma’am Julieta Cuba, R.N., M.S.N.

Clinical Instructor

QUALITY OF SERVICES

The differences in the quality of services that these hospitals provide often
come into question. How do we define the quality of services these facilities
provide? It is a fact that a lot of people (patients) often equate the quality of
services with the amount of technology a hospital carries. In 1998 J. Dacanay
conducted an economic study among several companies and their employees. On
the question why specific company affiliates itself with a specific HMO, a prominent
answer was that “the HMO is affiliated to hospitals with modern and up-to-date
medical equipment.” While the study does not directly give an answer to the
question “what is quality of medical service?” it shows that the amount of
technology a hospital carries is very important to patients.

What is quality of service?

(Survey among HMO patients)
• Thoroughness of 88.6%
In-patient care
• Thoroughness of 84.3%
Out-patient care
• Availability of up- 82.9%
to-date equipment
• Availability of 81.4%
doctors
• Availability of 80.0%
rooms, bets, etc.
• Availability of up- 80.0%
to-date equipment in HMOs
*Survey by Dacanay, University of Asia and
the Pacific 1998

The first two entries 1) thoroughness of in-patient care, and 2) thoroughness

of out-patient care are quite non-specific. What do you exactly mean by
thoroughness of in-patient and out-patient care? It may mean the smile among
nurses, the perceived competence of medical staff, coziness of the room, or
anything else. But the third most prominent response – availability of up-to-date
equipment is the first very specific entry. It seems that patients find the level of
medical technology that a hospital carries to be very important. There seems to be
a trend towards equating “quality of service” with the amount of technology a
hospital carries.

Technology and Specialization

Does technology and specialization of manpower improve the quality of
hospital services? When the “quality of services” is difficult to define and equate,
answering the question also becomes difficult. But undoubtedly, technology
improvement in diagnostics and therapeutics has definitely improved the outcomes
of medical intervention. Likewise, specialization and training in specific area of
practice, and at all levels of hospital manpower has increased the accuracy of
diagnoses and therapeutic. It also has improved the outcomes of medical and
surgical intervention. But again, undoubtedly, the combination of technology and
specialization has made medical intervention more expensive.

EVALUATION:
A. OUT THE ODD ONE and explain why.

I. A. Lung Center of the Philippines

B. Ospital ng Palawan
C. Jose Reyes Medical Center

II.
A. Thoroughness of In-patient care
B. Thoroughness of Out-patient care
C. Availability of up-to-date equipment
D. Availability of doctors
E. Availability of rooms, bets, etc.
F. Availability of up-to-date equipment in
HMOs

B. ESSAY:
1. Define supply of health services and give at least two examples.
2. Define quality of services.

ANSWER:
I.
A. Ospital ng Palawan – the health services and level varies with the other two given
choices.
II.
B. NONE – all of the choices defines the QUALITY of services.

Reference:
A. Economics in Health for Allied Health Sciences by Jonas
Policarpio
B. Official Website of Ospital ng Palawan
C. Official Website of Lung Center of the Philippines

ELA