F FRANCESCA

Pontiac, MI 48341 Open to Relocation 248-892-7171

W WILLIAMS Francesca.frankie@gmail.com www.linkedin.com/in/francesca206

EDUCATION

UNIVERSITY OF PHOENIX | M.A. Adult Education & Training | 2016

MICHIGAN STATE UNIVERSITY | B.A. Spanish Language & Literature| 2012

Sigma Lambda Gamma National Sorority Inc.; Theta Alpha Chapter (Active Alumna Member)

EXPERIENCE

WELLNESS2FITU, Fenwick, MI 8/2016-Present

Media Manager
Lead multi-channel marketing efforts for health and wellness nonprofit CORE COMPENTENCIES
Manage organizational social media accounts and website
Incorporate page analytics to inform strategic social media plans Adult Education & Training
Trilingual (Spanish & ASL)
EDUCATIONAL TESTING SERVICE, Princeton, NJ 1/2015 2/2016 CRM
Certified Rater Lesson Planning & Delivery
Reviewed and rated approx. 500 standardized assessment responses Talent Acquisition
Ranked students according to school, local, and national averages Media Management
Adhered to standard grading procedures & assessed varying grade levels ESL Instruction

GREENPATH DEBT SOLUTIONS, Farmington Hills, MI 1/2013 3/2014

Account Maintenance Coordinator
Developed innovative pre-screening plan which directly streamlined client scheduling process
Cultivated customer relationships as liaison between clients and creditors
Proactively researched client account activity to identify potential or existing hazards
Protected confidential client financial and other personally identifiable information (PII)

EPITEC, INC., Southfield, MI 8/2012 1/2013

Recruiter
Recruited top-quality candidates through Monster, CareerBuilder, and Michigan Talent bank online databases
Directed onboarding processes for over 200 new employees

BALDWIN CENTER, Pontiac, MI 6/2011 8/2012

English Second Language (ESL) Instructor
Pioneered industry-proven teaching methods to enhance student development for both youth and adults
Planned, delivered, and critically reviewed teaching and assessment activities appropriate to student levels
Elected coursework, practical sessions, and examinations, while providing applicable student feedback
Conducted tutoring sessions supplemental to classroom instruction to meet individual student needs

EASTOVER ELEMENTARY SCHOOL, Bingham Farms, MI 9/2008 6/2009

Student Teacher
Reviewed IEPs for students in the deaf education program and ensured classroom activities paralleled plan
Assisted with lesson planning, facilitation, and upholding code of conduct for classroom of 15 students