BHARTI MOBILITY GROUP DATA TO BE POPULATED ONLY IN THE WHITE CELLS

CSD - Training
Mobility
June
INHOUSE
MAH
CSD Training Tracker
NHIP - POSTPAID Unit Target
Are you following L1,L2,L3,L4,L5 YES/NO
Total Trainees at the appeared for Induction Head Count
Absconding/Left Head Count
Remaining Agents Formulae 0
NO of trainees Certified by Training (L4) Head Count
NO of trainees Certified by SA (L5) Head Count
NOn Certified (L5) Formulae 0
Certified (L5) Formulae 0
Category 1-(Between 80%-90%) Head Count
Category 2-(Between 91%-100%) Formulae 0
Training Certification Score L4 Formulae 95% #DIV/0!
Agent Certification Score ( L5 ) % 85%
Feedback Score After the Training % 95%
Number of trainees who met the budget for first SA Score Formulae 95% 48
SA Certification Efficacy % 95% #DIV/0!
Training Certification Efficacy % 95% #DIV/0!
Onfloor Performance
Ecertification
JKQ conducted by eCert YES/NO Yes
Induction Certifications conducted by eCert YES/NO
Refresher Certifications conducted by eCert YES/NO No
NPD Certifications conducted by eCert YES/NO
JKQ
JKQ of the entire call Centre % 85% 96%
Total NO. of Agents Count 128
Total appeared Count 127
Number of agents who did NOt appear for JKQ Count 1
NO of agents who met budget Count 95% 121
JKQ Pass % % 95% 95%
New batch
Total appeared Count 22
NO of agents who met budget of 75% Count 95% 18
Cumulative score of only the new agents % 89%
JKQ Pass % % 95% 82%
Existing Staff
Total appeared Count 106
NO of agents who met budget of 85% Count 95% 103
Cumulative score of only the Existing agents % 85% 97%
JKQ Pass % % 95% 97%
ICE
ICE Score of the Entire Call Centre % 85% 83%
Total appeared Count 23
NO of agents who met budgets Count 62
ICE Pass % % 95% 272%
New batch
Total appeared Count 22
ICE Score of New batch % 75% 80%
NO of agents who met budget of 75% % 18
ICE Pass % % 95% 4%
Existing Staff
Total appeared Count 80
ICE Score of existing Batch % 85% 83%
NO of agents who met budget of 85% Count 44
ICE Pass % Formulae 95% 1.04%
FCR
FCR Score of the Entire Postpaid Call Centre % 85% 76%
Total appeared Count 125
NO of agents who met budgets Formulae 12
FCR Pass % 164
New batch
Total appeared Count 22
FCR Score of New batch % 85% 74%
NO of agents who met budget of 75% 12
FCR Pass % Formulae 95% 3.36%
Existing Staff
Total appeared Count 101
FCR Score of existing Batch % 85% 76%
NO of agents who met budget of 85% Count 0
FCR Pass % Formulae 95% 1%
Close Cancelled
Total Number of SRs raised for circle Count 21132
Total SRs Closed Cancelled Count
Total agents who closed cancelled SRs Count 0
% Close Cancelled for Circle Formulae <1% 0.00%
New batch

Total number of new agents who closed cancelled SRs Count

SRs Closed Cancelled by new batch Count
% SR Closed Cancelled by New Batch % <1% #DIV/0!
Existing Staff
Total number of agents who closed cancelled SRs Count
SRs Closed Cancelled by existing staff Count
% SR Closed Cancelled by exsisting staff % <1% #DIV/0!
SR Raising
Total Number of SRs raised for circle Count 21132
SRs wrongly Raised By CIG Count 226
Total agents who raised wrong SRs Count 226
% SRs wrongly raised Formulae 1.07%
New batch
Total number of new agents who raised wrong SRs Count 10
SRs wrongly raised by new batch Count 21
% SRs wrongly raised by new batch % #DIV/0!
Existing Staff
Total number of existing agents who raised wrong
SRs Count 81
SRs wrongly raised by existing staff Count 205
% SRs wrongly raised by existing staff % 253%
REFRESHER
Total Number of Refreshers Conducted Count 5
Self/Process owner initiated Head Count
SA initiated Head Count
NEW PRODUCT LAUNCH
NO Of NPL at MO Requiring a Training Count
NO Of NPL at Circle Requiring a Training Count
NO Of NPL Trainings happened for MO launches Count
NO Of NPL Trainings happened for Circle launches Count
NPL % MO %
NPL % Circle %
Training Line Items
Training Timelines
Total Number of BATCHES for the circle
Induction Count
Refresher Count 5
New Product Launch Count
Special training Initiatives Count
Total number of TRAINEES trained for
Induction Count
Refresher Count 51
New Product Launch Count
Special training Initiatives Count
Number of Batches completed on time
Induction Count
Refresher Count 5
New Product Launch Count
Special training Initiatives Count
%age Timeline Adherence
Induction %age #DIV/0!
Refresher %age 100%
New Product Launch %age #DIV/0!
Special training Initiatives %age #DIV/0!
Budgets
Budget allocated for current month for CSD Trainings Count
Budget utilized for current month for CSD Trainings Count
utilization % %age #DIV/0!
Ecertification
Total number of BATCHES certified on eCertification
Induction Count
Refresher Count
New Product Launch Count
Special training Initiatives Count
Total Count 0
Total number of TRAINEES certified on eCertification
Induction Count
Refresher Count
New Product Launch Count
Special training Initiatives Count
Total Count 0
% BATCH eCert Compliance
Induction %age #DIV/0!
Refresher %age 0%
New Product Launch %age #DIV/0!
Special training Initiatives %age #DIV/0!
% TRAINEE eCert Compliance
Induction %age #DIV/0!
Refresher %age 0%
New Product Launch %age #DIV/0!
Special training Initiatives %age #DIV/0!
% BATCH eCert Compliance %age #DIV/0!
% TRAINEE eCert Compliance %age #DIV/0!
Training Team
Number CSD Training Team members Count 3
Training days for circle Count
Training days per trainer Count
IN THE WHITE CELLS SPOC NAME __________________
SPOC NUMBER __________________
Supervisor Name __________________
Supervisor number __________________

Instructions
> NA If not Applicable as no new Hire happened
> No Data If You or your team does not have the data/or does/have not analysed such data
> Formulae Cell - DO NOT EDIT
> SPOC Person who is mailing the dashboard to MO
0 0 > Incase the has been no new Induction batch, Point number 1 all becomes NA and all the placec you are required to fill d
> Please read All comments
> New Batch Agents < 30 Days
0 0 > Exsisting Batch Agents > 30 Days
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If not Applicable as no new Hire happened

If You or your team does not have the data/or does/have not analysed such data
Formulae Cell - DO NOT EDIT
Person who is mailing the dashboard to MO
no new Induction batch, Point number 1 all becomes NA and all the placec you are required to fill data for new hire also becomes NA. However in case there has been an ind
Please read All comments
Agents < 30 Days
Agents > 30 Days
However in case there has been an induction batch, and you DO NOT have data for new hire pertaining to parameters like ICE , FCR , JKQ etc, then it shall be NO DATA
CR , JKQ etc, then it shall be NO DATA