January 2014

Dear Applicant

Community Centres Officer

Thank you for your interest in the above role. Enclosed is the information you will
need to assist you in completing your application. To apply for this role you must
submit your current CV along with a supporting statement no longer than 1 side of
A4. It would also be helpful if you would complete the equal opportunities monitoring
form. It is not mandatory to complete this, and the information is requested purely for
equal opportunities monitoring purposes, in line with our commitment to equality and
diversity.

Applications should be emailed to jobs@kctmo.org.uk or posted to the HR Team,

Kensington & Chelsea TMO, The Hub, 292a Kensal Road London W10 5BE. We
would suggest that you email your applications to us wherever possible, to avoid
delays.

If you have any queries, please contact the HR team on 020 8964 6088 or via
jobs@kctmo.org.uk

We look forward to hearing from you.

Closing date for applications: Monday 24th February 2014

Interview and testing: Tuesday 11th March 2014

Yours sincerely

Katherine Hyde
Senior HR Advisor

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Contents

Page

About Kensington & Chelsea TMO 3

Job description and person specification 4-7

Structure charts 8-9

Terms and conditions 10

Press advertisement 11

Further information about the KCTMO can be found at www.kctmo.org.uk.

2
About Kensington & Chelsea TMO

The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders
voted to take over the management and improvement of their own homes. We were
the first borough-wide tenant management organisation in the UK and the only
tenant led ALMO - a not for profit company providing landlord services to almost
10,000 homes in Kensington and Chelsea.

We employ about 200 staff in offices situated around the Borough and were awarded
three stars excellent prospects by the Audit Commission in 2006.

Over the last few years the TMO has undergone change in relation to its Constitution
and Board, and more recently, in relation to the Executive Team. A new Chief
Executive, Robert Black, joined the TMO in May 2009. Robert is committed to
developing and continuously improving the TMO, in partnership with the TMO Board,
residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range
of external stakeholders to ensure that the TMO makes a real difference by providing
excellent services and value for money.

This is an exciting time to join the TMO and to help shape the organisation in its aim
to become the best social housing landlord in London.

Further information on the TMO can be found at www.kctmo.org.uk

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Job Description

Job Title Community Centres Officer

Directorate / Business Improvement Team

Department
Reports to Business Development Manager

Job Purpose To maximise use, income and resident benefits of estate community
centres, by supporting delivery of new management systems and
coordinating administration of all centres.
Salary 23,500 31,800

Grade HMGN251

Hours 36 hours per week, although attendance at evening/weekend public

meetings is sometimes required.
Location Network Hub, Kensal Road, W10

Responsibilities Support delivery of project to introduce centralised management of 21

estate community centres and resident clubrooms, or otherwise change
usage of rooms.
Work independently to achieve project targets, including increasing
centre income from current levels (4k in 2011/12) to the c.50k pa
required to cover all management and maintenance costs.
Create administration tools, including arrangements for marketing,
hiring, booking, access and cleaning
Consult internal staff teams and external stakeholders, including
residents and the local authority, over centre management. This will
require regular attendance at evening meetings
Develop networks of potential hirers, through liaison with the local
authority and community, voluntary and small business agencies
Organise repairs and cleaning, and ensure centres are included in the
cyclical maintenance programme
Ensure centre hire is invoiced and paid for, and maintain up-to-date and

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 accurate information on all hirers and benefits provided to residents
Ensure compliance with all statutory and other regulations with regard
to the hire and use of public buildings
Investigate opportunities for external funding of community centres and
activities within them and to apply for funding as appropriate
Produce reports on centre usage, income and expenditure as required
for Kensington & Chelsea TMO committees and the local authority

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Person Specification

Job Title: Community Centres Officer

Directorate / Department: Business Improvement Team

Criteria Essential Desirable How

identified*

Experience and Knowledge and Knowledge of social A/I/T

Knowledge understanding of users housing provision and
and groups that might the context within which
hire estate based the TMO operates
community centres Experience of
Experience of facilities community development
management/community work
centre management Experience of preparing
Knowledge of regulation successful fundraising
concerning the hiring of bids
public buildings
Experience of monitoring
and controlling budgets
Experience of liaison
with a range of internal
and external
stakeholders
Ability to relate equality
and diversity issues to
the practical
management of
community centres

Skills and Personal Good written and verbal A/I/T

Qualities communication skills
Good numerical skills,
including ability to
analyse income and
expenditure and to
prepare budgets
Good interpersonal
skills, with ability to
negotiate and influence
Flexible and proactive,
able to work well alone
and in a small team

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 Able to work well under
pressure and to meet
targets, tight timescales
and deadlines
IT literate using MS
Office Suite

The KCTMO Way
Organisational Behaviours
Listens to others seeks Learns from mistakes
to listen first and
question to gain clarity
before acting.
Plans and organises
work plans effectively
so exceeds targets and
is self-organised.
Shows team working
focus shows
commitment to working
with others and across
teams to achieve results
together, respecting and
valuing each other.
Shows customer focus
driven to provide
excellence in service and
seeks to meet the needs
of customers, seeks to
engage residents and
involve them.
A/I
seeks to learn from
actions, using feedback
to improve and shares
learning with others.
Drives for results and
commitments shows a
strong commitment to
making service
improvements and a
determination to achieve
positive service
outcomes for customers.
Problem solves drives
for outcomes rather than
focussing on problems,
proactive to resolve
issues and avoids
escalation.
Shows integrity
integrity is acting with
honesty, openness and
clarity, doing the right
thing for the right reason,
shows political
awareness.

* - Key

A = Supporting Statement
I = Interview
T = Test

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People & Performance

Executive Director Performance Manager

Assistant Director of
Resident Engagement Interim Communications Human Resources and Project Manager Business Improvement Principal Projects
Manager Manager Organisational Manager Accountant (W2)
Development

Resident Engagement
Resident Engagement HR Advisor Assistant Project
Officer Senior HR Advisor Senior HR Advisor Complaints Manager Equalities Officer
Officer Manager

Community Centres
Officer

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Organisation Structure

Chief Executive

Executive Director Executive Office Executive Director Executive Director

of People and Manager of Operations of Financial
Company Secretary
Performance Services and ICT

Assistant Director Health, Safety and

Head of Customer
Performance Director of Assets Head of Supported of Neighbourhood Facilities Manager
Servicess
Manager and Regeneration Housing Management

Team Leader Head of Assistant Director of

Project Manager Customer Services Financial Services
Head of Capital Supported Housing Neighbourhood
Team
Investment Management North

Assistant Director of Head of Investment Rent Income & Head of ICT

Customer Services
HR Strategy Lancaster West
Team
Manager

Head of Assistant Director of

Communications
Head of Contract Neighbourhood Home Ownership
Manager
Management Management South
Resident
Engagement Business
Manager Improvement
Manager

Principal Project
Accountant Environmental
Services Manager

Policy and
Improvement
Manager

Complaints Team

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Terms and Conditions

Salary

You will be paid monthly - on the 15th of the month - and your pay is to be credited to
your bank or building society.

Hours

A 36 hour week is worked, Monday Friday: 9am 5pm, but you will be expected to
work the hours necessary to discharge the duties of the position.

Annual leave

Your annual leave is dependent upon your conditions of service and length of
continuous service. The annual leave for this position is 26 days per annum and 28
days after 5 years service.

Probation

All employees have a standard probationary period of six months.

Season Ticket Loan

Interest-free season ticket loans are offered from six months service, which are paid
back in monthly instalments through the payroll.

Pension Scheme

The TMO is an admitted member of the Local Government Pension Scheme, which is
a final salary pension scheme. The scheme provides for an employee contribution of
either 5.9% on annual salaries from 15,801 to 20,400, 6.5% on annual salaries from
20,401 to 34,000 or 6.8% on annual salaries from 34,001 to 45,500. An additional
contribution is payable by the employer.

Other benefits

Access to a health scheme, modern working environment and a range of learning and
development activities.

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Advertisement
Community Centres Officer (2 year fixed term contract)
Salary: 23,500 31,800 plus prp
Location: The Network Hub, Kensal Road W10

Kensington and Chelsea TMO was the first borough-wide housing organisation to
give residents a say in the management of their homes. With nearly 10,000
properties, and a clear commitment to improving our services, we are looking for
talented people who share our vision for the future.

In this new and exciting role, you will be responsible for managing our community
centres on a day-to-day basis and engaging with local residents in thinking creatively
about how these spaces are used. This is a perfect opportunity for someone to use
their organisational and creative skills to develop and manage this area of our
business.

Reporting to our Business Development Manager, you will be responsible for

managing 21 community centres and clubrooms which range in size from small
meeting rooms to large purpose-built facilities, located on estates across Kensington
and Chelsea. You will create administrative systems, develop networks of hirers, and
engage residents and other community stakeholders.

With experience of managing public buildings and an understanding of potential

hirers for estate-based community centres, you will have the ability to think
creatively, be able to communicate with a range of audiences and be driven to
deliver results. We have secured two-years funding for this post but the role is
expected to be self-financing after the first 12 months.

In return we offer excellent training opportunities, membership of the London

Government Pension Scheme and season ticket loan (after a qualifying period).

For an information pack please log on to our website www.kctmo.org.uk and click on
jobs or contact 020 7605 6333 (24 hour answer phone).

Closing date: Monday 24th February 2014

Interviews and Testing will be held: Tuesday 11th March 2014

The TMO is an equal opportunities employer

No Agencies Please

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