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Dear Applicant
Thank you for your interest in the above role. Enclosed is the information you will
need to assist you in completing your application. To apply for this role you must
submit your current CV along with a supporting statement no longer than 1 side of
A4. It would also be helpful if you would complete the equal opportunities monitoring
form. It is not mandatory to complete this, and the information is requested purely for
equal opportunities monitoring purposes, in line with our commitment to equality and
diversity.
If you have any queries, please contact the HR team on 020 8964 6054 or via
jobs@kctmo.org.uk
Yours sincerely
Katherine Hyde
Senior HR Advisor
Contents
Page
Press advertisement 12
The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders
voted to take over the management and improvement of their own homes. We were
the first borough-wide tenant management organisation in the UK and the only
tenant led ALMO - a not for profit company providing landlord services to almost
10,000 homes in Kensington and Chelsea.
We employ about 200 staff in offices situated around the Borough and were awarded
three stars excellent prospects by the Audit Commission in 2006.
Over the last few years the TMO has undergone change in relation to its Constitution
and Board, and more recently, in relation to the Executive Team. A new Chief
Executive, Robert Black, joined the TMO in May 2009. Robert is committed to
developing and continuously improving the TMO, in partnership with the TMO Board,
residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range
of external stakeholders to ensure that the TMO makes a real difference by providing
excellent services and value for money.
This is an exciting time to join the TMO and to help shape the organisation in its aim
to become the best social housing landlord in London.
Job Title
Policy & Improvement Advisor
Directorate /
Department People & Performance
Reports to
Policy & Improvement Manager
Job Purpose To consistently review policies and procedures for the organisation
reflecting best practice particularly with regard to the Operations
Directorate.
In conjunction with the Director of Housing develop and maintain all key
management performance indicators that reflect the strategic and
operational priorities of the TMO and the Councils Corporate Strategy.
Take the lead in the collation and coordination of all directorates service
plans including Rent Income, Housing Management, Landscape and
Environment and Customer Services.
To keep up-to-date with all housing legislation and ensure that any
updates are communicated to the appropriate teams within the
organisations.
Ensure learning outcomes from resident complaints are logged and built
into all reviews.
Take the lead in the coordination of reviews of annual risk mapping and
ensure that teams are briefed on responsibilities with regard to managing
risk effectively.
Person Specification
* - Key
A = Supporting Statement
I = Interview
T = Test
Organisation Structure
Chief Executive
Principal Project
Accountant Environmental
Services Manager
Policy and
Improvement
Manager
Complaints Team
People & Performance
Executive Director of
People & Performance
Assistant Director of
Head of Human Resources and Policy & Improvement
Resident Engagement Business Development Performance Manager Principal Projects
Communications Organisational Manager
Manager Manager Accountant (W2)
Development
Salary
You will be paid monthly - on the 15th of the month - and your pay is to be credited to
your bank or building society.
Hours
A 36 hour week is worked, Monday Friday, but you will be expected to work the hours
necessary to discharge the duties of the position.
Annual leave
Your annual leave is dependent upon your conditions of service and length of
continuous service. The annual leave for this position is 28 days per annum and 31
days after 5 years service.
Probation
Interest-free season ticket loans are offered from six months service, which are paid
back in monthly instalments through the payroll.
Pension Scheme
The TMO is an admitted member of the Local Government Pension Care Scheme. The
scheme provides for an employee contribution of either 5.5% on annual salaries
up to 13,500, 5.8% on annual salaries from 13,501 - 21,000, 6.5% on annual
salaries from 21,001 - 34,000 or 6.8% on annual salaries from 34,001 - 43,000,
8.5% on annual salaries from 43,001 - 60,000. An additional contribution is payable
by the employer.
Other benefits
Access to a health scheme, modern working environment and a range of learning and
development activities.
Advertisement
Kensington and Chelsea TMO is the first borough-wide housing organisation to give
residents a say in the management of their homes. With nearly 10,000 properties,
and a clear commitment to improving our services, we are looking for talented
people who share our vision for the future.
We are seeking to recruit an outstanding person to the post of Policy & Improvement
Advisor within the People & Performance Directorate. To be successful in the role
you will have a good understanding of the housing sector and be able to research,
develop and communicate policies covering all aspects of housing management.
The TMO has implemented a new electronic document management system (W2);
the current phrase of the project is focusing on the development of workflows,
particularly within the housing management. As the successful candidate, you will be
involved in developing and implementing a number of those housing management
related workflows. In addition, you will lead in the collation and coordination of
service plans as well as benchmarking audits.
For information pack please log on to our website www.kctmo.org.uk and click on
jobs.
No Agencies Please
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