Académique Documents
Professionnel Documents
Culture Documents
Total
Line 1 Line 2 Line 3 Defects
Bent/Damaged flaps 37 22 24 83
Carton will not open 29 18 29 76
Damaged Pallet 3 3
Fisheye 9 9
Folded flaps 16 6 83 105
Ink smears/streaks 5 19 24
Mislabeled 3 3
Missing color 8 8
Off color 14 5 12 31
Oil spots 14 14
Poor ink adhesion 7 8 18 33
Undercount 2 2
Instructions
1. Select cells A2:A14,E2:E14 using your mouse (CTRL to select second column)
2. Click on Pareto Chart
3. Review the Pareto chart - Folded Flaps is the most common problem
4. Come back to this sheet and select A2:E14 and run the Pareto Chart
5. Open your own data and run a Pareto Chart
Pareto Chart
Practice
and
Application
Manufacturing
Carton Manufacturing Defects (Quality Digest Dec 2006) Lost Time Analysis (LTA)
Total
Line 1 Line 2 Line 3 Defects
Folded flaps 16 6 83 105 Generator Failure
Bent/Damaged flaps 37 22 24 83 Conveyor Failure
Carton will not open 29 18 29 76 Training
Poor ink adhesion 7 8 18 33 Safety
Off color 14 5 12 31 Flooding
Ink smears/streaks 5 19 24 Pump Failure
Oil spots 14 14
Fisheye 9 9 Causes of Lost Time
Missing color 8 8 Work Instructions
Mislabeled 3 3 Bill of Materials
Damaged Pallet 3 3 Work Orders
Undercount 2 2 Out of Stock
Wrong parts or material
Circuit Board Defects Lack of tools
Bad 8 Bad assembly
Bridge 1
Damage 6 Service Order Rejects
Excess 3 Location 1
Extra 1 Location 2
Insult 9 Location 3
Lifted Lead 5 Location 4
Missing 6 Location 5
Open 2 Location 6
Orient 2 Location 7
Poor Wetting 1 Location 8
Solder ball 2 Location 9
TH Void 16
Page 3
Manufacturing
Page 4
Manufacturing
Tank Defects
Incorrect Dimensions 36
Parts damaged 34
Machining 29
Insufficient masking 17
Parts rusted 13
Adhesive failure 6
Film on parts 5
Salt spray failure 4
Out of order 4
unfinished fairing 3
Wrong part issued 3
Weld misaligned 2
Paint out of spec 2
Delaminated composit 2
Voides in casting 2
Paint damaged 1
Primer damaged 1
improper procedure 1
powdery alodine 1
Page 5
Restaurant Complaints Number Lean Six Sigma
Cold Food 105 Donna Summers
Flimsy Utensils 20 pg 97
Food tastes bad 10
Salad Not Fresh 94
Poor Service 15
Food Greasy 9
Lack of Courtesy 5
Lack of Cleanliness 25
Medicatio
Claim Denied n Errors
(No Appeal) Baseline
Timely Filing $ 7,849,569 Wrong Technique 41
Medical Necessity $ 2,516,508 Wrong Time 33
No Authorization $ 1,295,032 Wrong Dose 5
Partial Authorization $ 750,766 Wrong Route 5
Invalid Auth for Patient Status $ 336,270 Drug not available 3
Wrong Form 3
Surgical Retained Foreign Objects # RFOs Extra Dose 1
Sponges 23 Unauthoried Drug 0
Instrument 1 Omission 0
Needles 3
Miscellaneous 7
NJ Impact of Adverse Event Adverse Event Patient falls in New Jersey Hospitals
Additional laboratory testing 283 NJ 2007 Falls 2005
Additional patient monitoring 270 Patient Room 103
Physical disability or mental impairment 185 Hallway 6
Increased length of stay 183 Emergency Department 8
Major surgery 121 Radiology 1
Transfer to higher level of care 91 ICU/CCU/TCU 1
Death 72 Telemetry Unit 1
Minor surgery 53 Cardiac Catheterization La 0
Other additional testing 38 Rehabilitation Areas 1
System/process delay 38 Other 3
To be determined 35
Hospital admission 23
Loss of bodily function 13
Other 13
Page 7
Healthcare
Page 8
Healthcare
Type of Wrong Site or Patient Surgery Missing Billing Coding and Info
Joint Commission Dec 5, 2001 Pharmacy 76
Diagnosis 12
Treatment charge 11
Account type 6
Venipuncture 5
Other 6
Wrong Site or Patient Surgery
Joint Commission Dec 5, 2001
Page 9
Healthcare
Page 10
Healthcare
Prescribing
Errors
Allergy Related 55
Ambiguous Order 5
Delayed Treatment 3
Duplicate Additive (TPN) 18
Dupliate Order 13
Duplicate Therapy 12
Illegible 16
Incomplete (TPN and chemotherapy) 174
Incomplete other 7
Ion implance (TPN) 25
Overfill (TPN) 53
Rate/volume (TPN) 35
Unnecessary dose or medication 7
Unordered medication 29
unstable 60
Wrong calculation 11
Wrong concentration 17
Wrong Dose 355
Wrong dose of additive 30
Wrong drug 28
Wrong drug Additive 3
Wrong duration of therapy 9
Wrong dosage form 59
Wrong Frequency 81
Wrong Patient 10
Wrong rate ofinfusion 9
Wrong Route of adminsitration 22
Wrong Schedule 40
Wrong volume 4
Wrong weight 6
Page 11
Defect <-- Click the heading and then click Pareto Chart
Bent/Damaged flaps
Carton will not open
Folded flaps
Folded flaps
Off color
Bent/Damaged flaps
Carton will not open
Bent/Damaged flaps
Ink smears/streaks
Folded flaps
Bent/Damaged flaps
Ink smears/streaks
Folded flaps
Carton will not open
Carton will not open
Poor ink adhesion
Carton will not open
Off color
Bent/Damaged flaps
Carton will not open
Carton will not open
Folded flaps
Poor ink adhesion
Poor ink adhesion
Ink smears/streaks
Folded flaps
Poor ink adhesion
Carton will not open
Folded flaps
Bent/Damaged flaps
Carton will not open
Folded flaps
Poor ink adhesion
Off color
Carton will not open
Off color
Carton will not open
Folded flaps
Bent/Damaged flaps
Carton will not open
Bent/Damaged flaps
Carton will not open
Poor ink adhesion
Folded flaps
Carton will not open
Poor ink adhesion
Poor ink adhesion
Bent/Damaged flaps
Oil spots
Folded flaps
Folded flaps
Folded flaps
Carton will not open
Folded flaps
Off color
Carton will not open
Bent/Damaged flaps
Bent/Damaged flaps
Carton will not open
Folded flaps
Off color
Carton will not open
Carton will not open
Bent/Damaged flaps
Off color
Poor ink adhesion
Bent/Damaged flaps
Poor ink adhesion
Folded flaps
Bent/Damaged flaps
Folded flaps
Fisheye
Ink smears/streaks
Folded flaps
Bent/Damaged flaps
Folded flaps
Carton will not open
Off color
Poor ink adhesion
Fisheye
Folded flaps
Poor ink adhesion
Carton will not open
Carton will not open
Folded flaps
Bent/Damaged flaps
Carton will not open
Missing color
Bent/Damaged flaps
Folded flaps
Poor ink adhesion
Bent/Damaged flaps
Carton will not open
Carton will not open
Off color
Bent/Damaged flaps
Folded flaps
Fisheye
Folded flaps
Folded flaps
Ink smears/streaks
Folded flaps
Bent/Damaged flaps
Bent/Damaged flaps
Folded flaps
Ink smears/streaks
Folded flaps
Folded flaps
Folded flaps
Poor ink adhesion
Folded flaps
Folded flaps
Folded flaps
Bent/Damaged flaps
Folded flaps
Off color
Folded flaps
Bent/Damaged flaps
Poor ink adhesion
Folded flaps
Folded flaps
Bent/Damaged flaps
Bent/Damaged flaps
Folded flaps
Oil spots
Bent/Damaged flaps
Folded flaps
Bent/Damaged flaps
Bent/Damaged flaps
Oil spots
Folded flaps
Folded flaps
Carton will not open
Bent/Damaged flaps
Bent/Damaged flaps
Oil spots
Bent/Damaged flaps
Bent/Damaged flaps
Ink smears/streaks
Carton will not open
Folded flaps
Carton will not open
Poor ink adhesion
Folded flaps
Ink smears/streaks
Folded flaps
Carton will not open
Fisheye
Ink smears/streaks
Off color
Poor ink adhesion
Poor ink adhesion
Bent/Damaged flaps
Carton will not open
Folded flaps
Bent/Damaged flaps
Bent/Damaged flaps
Folded flaps
Poor ink adhesion
Carton will not open
Carton will not open
Ink smears/streaks
Folded flaps
Ink smears/streaks
Carton will not open
Ink smears/streaks
Carton will not open
Folded flaps
Poor ink adhesion
Folded flaps
Carton will not open
Carton will not open
Off color
Poor ink adhesion
Poor ink adhesion
Mislabeled
Off color
Fisheye
Ink smears/streaks
Folded flaps
Folded flaps
Carton will not open
Oil spots
Ink smears/streaks
Ink smears/streaks
Ink smears/streaks
Folded flaps
Bent/Damaged flaps
Bent/Damaged flaps
Bent/Damaged flaps
Bent/Damaged flaps
Carton will not open
Undercount
Carton will not open
Oil spots
Bent/Damaged flaps
Carton will not open
Off color
Oil spots
Bent/Damaged flaps
Carton will not open
Folded flaps
Ink smears/streaks
Folded flaps
Mislabeled
Oil spots
Folded flaps
Bent/Damaged flaps
Carton will not open
Folded flaps
Carton will not open
Folded flaps
Poor ink adhesion
Missing color
Folded flaps
Off color
Folded flaps
Folded flaps
Missing color
Off color
Ink smears/streaks
Ink smears/streaks
Carton will not open
Poor ink adhesion
Carton will not open
Bent/Damaged flaps
Ink smears/streaks
Bent/Damaged flaps
Folded flaps
Folded flaps
Carton will not open
Folded flaps
Carton will not open
Off color
Bent/Damaged flaps
Bent/Damaged flaps
Bent/Damaged flaps
Mislabeled
Folded flaps
Carton will not open
Bent/Damaged flaps
Fisheye
Bent/Damaged flaps
Off color
Carton will not open
Off color
Carton will not open
Bent/Damaged flaps
Off color
Oil spots
Carton will not open
Folded flaps
Folded flaps
Off color
Folded flaps
Bent/Damaged flaps
Carton will not open
Fisheye
Bent/Damaged flaps
Folded flaps
Bent/Damaged flaps
Off color
Bent/Damaged flaps
Off color
Off color
Bent/Damaged flaps
Off color
Missing color
Bent/Damaged flaps
Missing color
Bent/Damaged flaps
Bent/Damaged flaps
Bent/Damaged flaps
Carton will not open
Off color
Carton will not open
Folded flaps
Folded flaps
Damaged Pallet
Bent/Damaged flaps
Bent/Damaged flaps
Folded flaps
Ink smears/streaks
Missing color
Carton will not open
Folded flaps
Bent/Damaged flaps
Off color
Oil spots
Carton will not open
Bent/Damaged flaps
Folded flaps
Bent/Damaged flaps
Poor ink adhesion
Carton will not open
Oil spots
Missing color
Bent/Damaged flaps
Bent/Damaged flaps
Damaged Pallet
Folded flaps
Folded flaps
Carton will not open
Bent/Damaged flaps
Carton will not open
Folded flaps
Folded flaps
Folded flaps
Folded flaps
Off color
Folded flaps
Folded flaps
Off color
Bent/Damaged flaps
Off color
Folded flaps
Bent/Damaged flaps
Fisheye
Carton will not open
Carton will not open
Folded flaps
Bent/Damaged flaps
Poor ink adhesion
Carton will not open
Carton will not open
Undercount
Poor ink adhesion
Poor ink adhesion
Carton will not open
Carton will not open
Oil spots
Poor ink adhesion
Oil spots
Bent/Damaged flaps
Folded flaps
Folded flaps
Folded flaps
Folded flaps
Missing color
Folded flaps
Ink smears/streaks
Carton will not open
Carton will not open
Ink smears/streaks
Folded flaps
Carton will not open
Folded flaps
Bent/Damaged flaps
Bent/Damaged flaps
Folded flaps
Folded flaps
Bent/Damaged flaps
Carton will not open
Bent/Damaged flaps
Bent/Damaged flaps
Poor ink adhesion
Bent/Damaged flaps
Carton will not open
Carton will not open
Folded flaps
Poor ink adhesion
Carton will not open
Poor ink adhesion
Bent/Damaged flaps
Bent/Damaged flaps
Bent/Damaged flaps
Poor ink adhesion
Folded flaps
Folded flaps
Folded flaps
Fisheye
Bent/Damaged flaps
Carton will not open
Folded flaps
Folded flaps
Folded flaps
Folded flaps
Bent/Damaged flaps
Carton will not open
Ink smears/streaks
Bent/Damaged flaps
Off color
Folded flaps
Carton will not open
Bent/Damaged flaps
Folded flaps
Carton will not open
Folded flaps
Damaged Pallet
Folded flaps
Folded flaps
Oil spots
Inspection Report of auto seat cushions Date
Kind of Defect 12-Aug 13-Aug 14-Aug 15-Aug 16-Aug Total Seat C 12-Aug
Poor Mix 2 3 1 6 12-Aug
Holes 8 4 7 3 22 14-Aug
Dent 1 5 6 14-Aug
Not enough component 1 1 2 14-Aug
Deformed 1 1 15-Aug
Torn through handling 1 1 2 12-Aug
Oil/grease stains 1 1 1 3 12-Aug
12-Aug
12-Aug
12-Aug
12-Aug
12-Aug
12-Aug
13-Aug
13-Aug
13-Aug
13-Aug
14-Aug
14-Aug
14-Aug
14-Aug
14-Aug
14-Aug
14-Aug
15-Aug
15-Aug
15-Aug
13-Aug
16-Aug
16-Aug
16-Aug
16-Aug
16-Aug
12-Aug
14-Aug
16-Aug
12-Aug
15-Aug
13-Aug
14-Aug
15-Aug
Auto Seat Cushion Defects
Poor Mix
Poor Mix
Poor Mix
Poor Mix
Poor Mix
Poor Mix
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Holes
Dent
Dent
Dent
Dent
Dent
Dent
Not enough component
Not enough component
Deformed
Torn through handling
Torn through handling
Oil/grease stains
Oil/grease stains
Oil/grease stains
Defects 1st shift 2nd shift 3rd shift Total 10.1% of hose assemblies are defective
Too Short 30 35 26 91 Leadership thinks it's a shift issue.
Too long 44 44 44 132 What issues should be addressed?
Missing threads 10 69 70 149
Leaks 330 321 347 998
Damaged 8 11 5 24
Other 22 20 13 55
Total 444 500 505
Symptom
Abnormal End 5
Address Error 5
Incorrect Output 53
Infinite Loop 9
Error Message 0
Endless Wait 29
Defects/Function Point
Requirements 1.00
Design 1.25
Code 1.75
User manuals 0.60
Bad Fixes 0.40
Page 25
Accidents by Department Accidents by Category
A 5 1 4 Data Sanity, Davis Balestracci
B 29 2 2
C 7 3 19
D 3 4 1
E 35 5 13
F 7 6 3
7 7
8 1
9 1
10 5
11 1
13 1
15 6
17 1
18 2
21 5
24 3
26 2
is Balestracci
NASA Expenditures
Orbiter and Integration 724.5
External Tank 349.7
Main Engine 261.9
Reusable Solid Rocket Motor 418.3
Solid Rocket Booster 137.5
Mission Launch Operations 780.9