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Introduction to ServiceNow
Javier Gmez
ServiceNow
October 20, 2014
*$652M to
Cloud-based Service that Modernizes 2,360+ 2,300+ $542M $657M
and Transforms Enterprise IT Enterprise Customers Global Employees Trailing 12-Month Revenue
$306M
$244M
$128M
$64M
$28M
$13M
Construction Federal Financial Services Healthcare Higher Education Insurance IT Services Manufacturing Media MSPs Oil and Gas Retail Services Technology
Management DASHBOARDS
APPROVALS &
NOTIFICATIONS
> INFO
KPI
DASHBOARDS
UPDATE ASSIGN &
SERVICE STATUS TRACK WORK
Requester Provider
SERVICE RECORD PROCESS BUSINESS
EXPERIENCE KEEPING AUTOMATION MANAGEMENT
BUSINESS MANAGEMENT
Governanc Vendor Resource Cost Demand Project Analytics
e
SERVICE MANAGEMENT
Release Pass Reset Problem Incident CMDB Catalog Change Field Svc Asset HR Facilities
SERVICE MANAGEMENT
BUSINESS MANAGEMENT
Governanc Vendor Resource Cost Demand Project Analytics
HR Service Automation Password Reset e Problem Management Change & Release Mgmt Field Service Automation Facilities Service Automation
SERVICE MANAGEMENT
Release Pass Reset Problem Incident CMDB Catalog Change Field Svc Asset HR Facilities
HR Service Automation Password Reset Problem Management Change & Release Mgmt Field Service Automation Facilities Service Automation
PLATFORM FEATURES
Collaborate Manage Resources Intelligence Design
Chat Service Catalog Reporting Forms Designer
Live Feed Time Cards Surveys Content Mgt System
Visual Task Boards CMDB Business Service Maps
Service Providers Skills Management Visualizations Departments
On-Call Scheduling
PLATFORM SERVICES
Shared Data Mobile Workflow Search
Web Services Scripting Approvals Email
REST API Templates Alerts / Notifications Forms and Lists
Imports / Exports Role-based Security
Platform Capabilities
(Included in All Suites)
Javier Gmez
Javier.gomez@servicenow.com
ServiceNow