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ISO 20000 Benefits Page 1

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ISO 20000 Benefits Page 2

Home The Benefits of ISO 20000 Implementation ISO 20000 Standards

ISO 20000 Implementation of ISO 20000 brings with it many benfits and The two ISO 20000
standards themselves can
The Contents advantages. These will fo course differ from organization to be purchased and
downloaded from BSI's
organization. However, the following list is a pretty good
The Benefits Standards Direct outlet,
representation of the common results: using this link: ISO 20000
ISO 20000 Download Downloads.
1. Alignment of information technology services and business ISO 20000 Toolkit
ISO 20000 & ITIL
This is the specific support
Contact Page resources for ISO 20000
2. Creation of a formal framework for current service implementation. In addition
to both standards
improvement projects
themselves, it includes a
guide to service
3. Provides a benchmark type comparison with best practices management, an ITSM
assessment kit, a draft SLA,
4, Creates competitive advantage via the promotion of and a range of other
support materials.
consistent and cost-effective services.
It is fully documented on its
own website: ISO 20000
5. By requiring ownership and responsibility at all levels, it Toolkit ISO 20000 Central
creates a progressive ethos and culture. will eventually house a
directory of useful materials
and resources.
6. Supports 'interchanging' of service providers and staff by
virtue of the creation of inter-enterprize operational processes.

7. Reduction of risk and thus cost in terms of external service


8. Through the creation of a standard consistent approach,

aids major organizational changes.

9. Enhanced reputation and perception

10. Fundamental shift to pro-active rather than re-active


11. Improved relationship between different departments via

better defninition and more clarity in terms of responsibility
and goals.

12. Creation of a stable framework for both resource training

and service management automation.

http://20000.fwtk.org/benefits.htm 03/22/2007 11:31:44 AM

ISO 20000 Benefits Page 3

(c) ISO 20000 Central 2005

http://20000.fwtk.org/benefits.htm 03/22/2007 11:31:44 AM