ENQUIRY

I) Gap filling:
1. Enquiry for special term/43:
Dear Sir/Madam
Please send us your current pricelist and catalogue for bicycles. We are interested in models for both
men and women, and also for children.
We are the leading/top bicycle dealers in this city where cycling is quality of your products is popular,
and have interested in five neighbor towns. If the quality of your product is satisfactory and price are
moderate/reasonable/ competitive, we expect to place regular orders for fairly large numbers. In the
reply please indicate whether you will allow us a special discount. This would enable us to maintain the
low selling prices which have been an important reason for the development/growth of our business. In
return we would be prepared to place orders for a guaranteed annual minimum number of bicycles, the
figure to be mutually agreed.
If you wish to discuss this please contact me on 6921671.
Yours faithfully
2. Enquiry to new supplier/44
Dear Sir/ Madam
Dekkers of Sheffield inform/tell us that you are manufacturers of polyester cotton bed sheets and
pillow cases.
We are dealing/specializing in textiles and believe there is a potential market in our area for moderately
priced goods of this kind. Please let me have information/ details of your various ranges including
sizes, colours and prices, together with samples of the different qualities of material used.
Please state your terms of payment and discounts allow on purchases quantities/orders of not less than
500 of specific items prices quoted should include delivery to our address shown above.
Your early reply would be appreciated.
Yours faithfully
4. Enquiry for Wood form Vietnam/ 44:
Dear Sirs,
Your name and address have been given to us by the Japan Vietnam Trade Association.
First of all we would like to take the opportunity of introducing ourselves as one of the countrys
leading companies specializing/ dealing in on kinds of material for industry such as woodchips, iron
ore, coal, scrap, etc,
At present, we are extensively engaged in importing hardwoods and are now planning/ proposing/
trying to extend our business into the softwood area and are investigating the possibility of importing
from Vietnam.
We would, therefore, be grateful/ glad/ obliged if you will kindly let us have your offer/ information of
the goods in question.
Yours faithfully,
5. Enquiry for price list and catalogue
Dear Sirs,
We have read an advertisement/ article in Office News about your range of visible record system
filing cabinets. We are interested in introducing a new/modern/ novel filing system in our main office.
We also wish to install an electronic system for the storage and retrieval of data.
Please send us price list and catalogue of your manual and electronic data processing systems, quote
price FOB London if possible. We are particularly interested in type TW37, so we would be glad if you
would provide/ enclose more detailed information about this particular model.
We look forward to hearing from you soon.
Yours faithfully,
II) Translation
1. It would be grateful if you could send us some samples.
2. If they are of the standard we require, we will place a substantial order.
3. In case you are unable to offer us at this time may we suggest that you quote us an indicative price
first.
4. Please quote us the lowest price CIF Da Nang and indicate quantities and various sizes that you can
supply for prompt shipment.
5. We would also like to know if you offer any trade discount.
6. We are looking for a manufacturer who can supply us with a wide range of sweaters for the teenage
market.
7. If there is any further information you need, please contact us, or to go our website at the address
above.
8. We regret that we are now unable to offer high-quality tea for immediate shipment.
9. If you can meet orders of over 500 garments at one time, please send us your current catalogue and
price list.
10. We usually deal on a 10 % trade discount basis with an additional quantity discount for orders over
1,000 units.
11. In case we wish to make early payment on C.O.D basis, what cash discount you would allow us?
12. Selling prospects for your garments in this market are promising and we look forward to receiving
your early quotation and pattern card.
13. We are interested in the purchase of tea of Vietnam origin for immediate shipment.
14. We understand that you are leading exporters of the goods and you can provide the specifications
we needs.
15. If your price is reasonable, quality satisfactory and delivery acceptable, we will place large orders.
16. Several of our customers have recently expressed interest in your leather shoes and inquired about
their quality and price.
17. We are thinking of getting a supply of Vietnam tea. Please send us your best offer by cable
indicating origin, packing, quantity available and the earliest time of shipment.
18. Please quote your price in FCA basis, indicating freight for delivery by sea to Hai Phong.
19. Should the quality inquired for be unavailable, you might, you might deliver its nearest equivalent.
20. As we are likely to place large orders regularly we trust you consider the allowance of certain
favorable terms and conditions.
II) Letter
Letter 1/ 48: Sony Internet TV- BRAVITATM

Dear Sirs
We are one of the outstanding retailers specializing in household electronics in Vietnam. Your name
was given to us by our Singaporean business partners. We learn that you are an established wholesaler
of these products.
We are interested in your Sony Internet TV- BRAVITATM HD EX720 series. Therefore, we would be
pleased if you could send us more details concerning your product, prices and especially promotional
programs as the sales here in the end of the year is really huge.
We look forward to your reply
Yours faithfully
Letter 2/49: sweaters for children
Dear Sirs
We are an established importer of sweaters for children, which is a potential market in VN. We know
your name from the London trade fair & would like to learn more about your products.
We are very pleased if you could send us your up-to-date catalogue and pricelist. We also would like to
draw your attention to price matter as it is really important for our business development. Currently, we
are thinking of ordering 200 items. If they really sell well, we would surely place large regular orders..
We look forward to receiving your reply.
Yours faithfully
Letter 3/ 49: ZX99-Red spot computers:
Dear Sirs
We are a medium sized computing distributor in VN with many points of sale in trade and education
center. We know your name from an advertisement on Laptop Users Journal, issued No. 4 April 2015
and we are particularly interested in your ZX99 of which you are a sole supplier.
Would you please give us more information including sales literature about this product so that we can
introduce it to our customers? The reason is that we are sure it would attract them a lot and there would
be a high demand for it in our market. On the order hand, we would be pleased if you could consider
allowing us an opportunity to become your distributor in VN.
We look forward to your reply.
Yours faithfully
Letter 4/ 50: bulldozer- IMEXCO
Dear Sir
We are an established importer of construction machinery in VN. We learn your name from an online
advertisement and would like to express our interest in your range of bulldozers.
We would be pleased if you could send us your catalogue, brochure, quotation and an firm order for
this product. Enclosed please find the brochure introducing ourselves and a list of our worldwide
business partners.
We would also like to stress/ emphasize/ say/ tell that price is very important in the Vietnamese market,
as there are many other brands from Japan
, Russia and so on. Therefore if you would like to join us, we would require favourable/ preferential
policies concerning prices for the first order of two items. In more detailed we would like to suggest
deferred payment for this order.
If the terms above suit you, we hope that there will be more orders in the future due to the big demand
in Vietnamese market.
We look forward to your reply.
Yours faithfully

REPLIES TO ENQUIRIES
I) Gap filling:
1/62: Reply to request for goods on approval.
Dear Mr. Turner
I have now received satisfactory references and am pleased to be able to send you a wide/ generous
selection of our waterproof garments as requested in your letter of 12 March.
This selection includes several new and attractive models/ items in which the water-resistant qualities
have been improved by a special process. Due to economy/ effectiveness in our method of
manufacture, it has also been possible to reduce our prices which are now lower than those for
imported waterproof garments of similar quality.
When you have an opportunity to inspect/ see the garments, please let us know which you have decided
to keep and arrange to return the remainder/ rest/ balance as early as possible.
I hope this first selection will meet your requirements. If you would like a further selection, please do
not hesitate to let me know.
Yours sincerely

2/ 62: Reply to request for sole distribution rights

Dear Mr. Sanderson

Thank you for your letter of 8 April enquiring about our BELLTONE radio and television products.

This range has been discontinued and replaced by the CLAIRTONE. You will see from the enclosed
catalogue that the new models are attractively designed and include the latest technical improvements.
Although rather more expensive than their predecessors, the CLAIRTONE models have already been
well received and good sales are being reported regularly from many areas.

As part of our efforts to reduce manufacturing costs, I am sure you will understand that we must
increase sales by distributing through as many dealers/ outlets as possible. Dealers in other areas appear
to be well satisfied with their sales under this arrangement, and it appears to be working very well.
I hope we can look forward to receiving your orders soon, and will be glad to include your name in our
list of approved dealers, with your permission.

I look forward to your early reply.

Yours sincerely

3/ 63: Reply to request for special terms

Dear Ms. Denning

I was glad to learn from your letter of 18 July of your interest in our products. As requested our
catalogue and price list are enclosed, together with details of our conditions of sale and terms of
payment.
We have considered your proposal to place orders for a guaranteed annual minimum number of
machines in return for a special allowance. However, after careful consideration we feel it would better
to offer you a special allowance on the following scale basis:
On purchase of exceeding an annual total of:
1,000 USD but not exceeding 3,000 USD 3%
3,000 USD but not exceeding 7,500 USD 4%
7,500 USD and above 5%

No special allowance could be given on annual purchases below 1,000 USD.

I feel that an arrangement in these lines would be more satisfactory to both our companies.
Orders will be subject to usual trade reference.
I look forward to working with you and hope to hear from you soon.
Yours sincerely

4/64
Dear Mr. Morreau

Thank you for your enquiry/ letter of 27th June in which you expressed an interest in relating a
selection of our products in your shops in France.

Please find enclosed our current brochure and price list.

In response to your request for a 20% trade discount, we regret that we cannot offer more than 15%.
However, we do give a 5% quantity discount on order for over 10,000. We are sure that you will agree
that these terms are highly competitive.
We are confident that we can deliver within 2 months as you require, but wish to emphasize that
payment will have to be sight draft until we have established a business relationship.

Thank you for your interest and we hope to hear from you soon.

Yours sincerely

5/64:
Dear Sirs

Thank you for your enquiry of 1st Dec. for ladies' woolens.
We have much pleasure in sending you herewith a fairly full collection of our latest and best selling
designs and hope some of them will interest you.

We would like to draw your special attention to our exclusive quality "Gold Ring" which has been an
outstanding success. We believe that it represents the best value for money in this type of goods and we
are sure that you will find it sells well indeed.

If the range of patterns we have selected does not contain anything you want, please do not hesitate to
let us know your exact requirement.

We look forward to your order which will have our best attention.

Yours faithfully
II) Translation:
1. Our product is efficient, dependable, time saving and economical and you will be surprised how little
it costs.
2. Our special after-sale service contracts ensure lasting operation at the peak of efficiency.
3. Our goods enable you to offer your customers an item that is beyond criticism in those vital qualities
of road holding and reliability.
4. We are prepared to give you a special discount of 3% on any orders received on or before 6 March.
5. They are made in a wide range of attractive styles and colors and are as rich-looking and beautiful as
much more expensive coats.
6. We understand that there is good demand for Macadamia in your market and take the liberty of
sending you with this letter a copy of our current price list I hope that you will introduce it to potential
buyers at your end.
7. We regret being unable to quote on FOB basis as it is our general practice to do business with all our
clients on CIF terms.
8. We are offering the goods of the very highest quality on unusually generous terms and would
welcome the opportunity to serve you.
9. We feel assured that you will find our products satisfactory in every way, and a ready sale for this
excellent material with it.
10. As there is an upward tendency in the price of chemicals, we hope that you will take full advantage
of this exceptional opportunity and place your order without delay.
11. We acknowledge with thanks receipt of your letter of 20 May. In reply, we have pleasure in
sending, for your collection, a comprehensive range of samples on arts and crafts, for which there is a
regular demand on your market.
12. We have pleasure in attaching, for your reference, this seasons price list and catalogue introducing
many novelties and some variations on the lines which were most popular last season, and as we are
able to offer prompt delivery, we hope to receive your official order in the near future.
13. Enclosed you will find out latest catalogue No. 123 and price list quoting our most favorable terms
and conditions, and we believe that our products will meet your requirements.
14. In view of the brisk demand for this commodity and out limited stock of these goods, we
recommend you to make prompt decision and place the order with us as soon as possible.
15. The price on CIF Haiphong terms excludes the overland freight and insurance from the port of
destination to any other inland city.
16. These goods have been shipped to various markets where they have been enjoying the warm
welcome of the end-users. It would be your advantage to try out a shipment.
17. We have pleasure in advising you that we rare well prepared to supply cotton textiles which have
already met with warm reception abroad.
18. For the sake of our long-standing partnership, We are prepared to grant you a 3% discount, and a
additional quantity discount of 5% if the value of a single order exceeds 100,000 dollars.
19. It is just in consideration of your big order that we can make can make an exception by offering you
an allowance of 5%. To be frank with you, this would be a sacrifice on our part, as we have quoted you
our rock-bottom price.
20. We usually allow a 2% discount for an order of 1000 pieces, and regret to inform you that this is the
best we can give at present as a higher rate will put us to great trouble.
III) Letter:
Letter 3
BUSCH AG LTD
Bredgade 51
DK1260
Copenhagen K
DENMARK

Your ref. Nov 10th 2016

Our ref. GB/KA
Warwick House
Warwick Street
Forest Hill London

Dear Ms. Croft

We would like to thank you for your enquiry of Nov 10th 2016 for our fitness equipment.
Please find enclosed our catalogue and price list quoting prices CIF London.
Please rest assured that they are made from highest-quality materials and we will offer you a 5 year
guarantee on all our equipment.
Because of our competitive prices, and the small profit margin, we will not be offering any credit terms
on this consignment. However, we do give a quantity discount of 5% off net prices on orders over
5,000.
Thank you for your interest and we hope to hear from you soon.
Yours sincerely,
P.P. Gred Busch,
(signed)
Marketing Manager
Encl. 01 catalogue
01 price list
Letter 4
Dear Mr. Black
Thank you for your enquiry and your interest in our range of leather shoes and handbags. I am
enclosing an offer No. DT 4450.
Please note that all products are made from carefully selected materials and by No.1 ranked
workmanship. Samples of leather types, together with illustrated catalogue will be sent to you by a
separate post.
We has exported these items to many countries where customers have expressed their great satisfaction
with high quality, attractive designs, elegant colors and reasonable prices. Therefore, we completely
believe that these products will find a ready sale in England market.
All prices are quoted FOB Cat Lai port, Incoterms 2010, and are discounted 2.5% on all orders of
$10,000 or more.
We would like to inform you that Mr. Hong Nguyen, our Sales Office Manager will be present in
London in the middle of January 2017, and he will bring with him some typical items to introduce you.
We hope that the samples from Mr. Nguyen will meet your fashion business requirements.
Yours sincerely,
P.P. Hong Nguyen,
(signed)
Sales Office Manager
Encl. 01 offer No. DT 4450
Letter 5
Dear Mr. Crane
Thank you for your enquiry of November 20th 2016 for our groundnut kernels.
The offered price is $550/MT, including packaging (price). The price is quoted FOB Saigon port,
subject to Incoterms 2000. Because this is your first order, we would like to allow a 10% discount on
total value of your order in addition to a 5% commission.
We are pleased to inform that we can make delivery from stock within 30 days from the receipt of your
official order.
The groundnut kernels are to be packed in new jute bags, 50 kilograms each.
Payment shall be made by irrevocable [confirmed] L/C at sight, to be opened to the [our] account of
Vietcombank, Ho Chi Minh City branch, in the sellers favor for the total value of the consignment.
We are confident that you will find our products of good value of money. Please note that as demand
for this items are very high, the price quoted and other generous terms related in the enclosed offer are
not guaranteed to be valid and effective after January 15th 2017.
We hope to receive your early official order and we guarantee that your order will receive our best
attention.
Yours sincerely,
(Signed)
Hoa Bao Nguyen (Mr.)
Manager

Letter 2
Dear Mr. Stuart
We were glad to receive your enquiry of January 28th 2017 and thank you for your interest in purchase
of some of our sweaters.
In respect to the type of sweaters you request, we quote $50 for womens sweater and $60 for mens
sweater. Please notice that this price is quoted FOB Saigon port, excluding packaging. However, if you
would like it to be quoted CIF London, we can arrange for freight and insurance . We can make
delivery from stock within 3 weeks from the receipt of official orders.
We require payment by irrevocable L/C at sight, to be opened Commercial bank of England to our
account in Vietcombank, in the sellers favor for 100% of the value of orders.
Concerning small and medium womens sweaters, please note that these items are out of stock and can
only be delivered in the end of April. However, we are enclosing our latest price list and catalogue for
some types of kids sweaters in diversified designs for references for you.
Because you are our new customer, we are ready to offer you a trade discount of 10% together with a
quantity discount of 5% off net price all orders over $10,000.
The packing process will be carried out under your detailed instruction. You shall rest assured that we
will package products carefully to avoid the packing to be torn while delivery.
We would like to thank you for your interest and look forward to receiving your early order.
Yours sincerely,
(signed)
Ky An
Sales Manager
Encl. 01 catalogue
01 price list
Letter 1:
DECATHLON LTD
15 Dien Bien Phu St.
Ward 25
Binh Thanh Dist.
Ho Chi Minh City
Vietnam

Your ref. Nov 10th 2016

Our ref. KA
Warwick House
Warwick Street
Forest Hill London
Dear Ms. T. Dhan
Thank you for your enquiry of Nov 10th 2016 in which you expressed an interest in our selection of
sweaters. We would like to inform that we are in the position to meet your requirements.
As requested, we can allow you a quantity discount of 5% on all orders over $2,000 and the usual
allowance for a trade discount in Italy is 15%, and we always deal on payment by sight draft. However,
we would be prepared to consider this once we have established a long standing business relationship
with you.
Enclosed you will find our summer catalogue and price list quoting prices CIF London.
We look forward to your official order, and assure you that your orders will receive our immediate
attention.
Yours sincerely,
(Signed)
Ky An (Ms.)
Sales Manager
Enc. 01 catalogue
01 price list

OFFER
I) Gap filling
1. An offer for aluminum fittings: (pg. 94)
Dear Mr. Chan
We thank you for your letter of 25 June, and are glad to inform you that all the items listed in your
enquiry are in stock.
We are enclosing a pro-forma invoice for the aluminum fittings you are interested in. if you wish to
place a trial order, will you please arrange for settlement of the invoice by draft through your bank, and
advise us at the same time.
We can guarantee delivery in Melbourne within 3 weeks upon receipt of your instructions. If you
require the items earlier/ promptly/ urgently, we will arrange for them to be sent by air, but this will, of
course, entail higher freight charges.
We are enclosing details of our terms of payment, and would be happy to discuss with you if you let us
know how large/big/great your orders are likely to be.
We are also enclosing a copy of the report, which appeared in March issue of The Metal Worker, on our
ALUMOY fitting.
We are looking forward to hearing from you, and assure you that your orders will get/ receive our
immediate attention.
Yours faithfully
2. Offer for earth-mover
Dear Mr
Thank you for your enquiry of 16 August regarding/ concerning our earth-mover displayed/ shown at
the International Farm Machinery Fair in Born.
In answer/ about to the specific questions in your email, first let me say we are willing to consider
substantial discount on orders over $300,000. All our machinery is guaranteed for 3 years against
normal use, and we have several branches/ agencies in your country with mechanics trained to service
all our products.
With regard to the terms of payment, which you mentioned, we would consider payment by 30-day
B/E, D/A, provided you could offer 2 references.
I confirm that we can fulfill orders within 3 months, unless there are unusual specifications, and you
can buy equipment from us directly or through our agents in your country.
As requested, Im sending our current catalogue and price list to you by express email. I think you will
find the equipment on pages 10-15 particularly interesting for the work you have in mind. If you
require any further information, please contact me.
Yours sincerely
3. Offer for plastic kitchenware
Dear Sirs
We are very pleased to have your enquiry and are enclosing pricelist you requested together with our
terms of sale.
As you have evidently realized, plastic kitchenware has already ousted heavy and expandable metal,
glass. Dealers who have displayed our brightly coloured range have reported good sales even in the
present season, when sales are usually at their lowest.
After studying our prices and our generous/ good/ preferential terms to trade, you will understand why
we are working at full capacity to meet the demand. We would advise you, therefore, to let us have
your order by the end of the month, as this will enable you to have stock of our attractive lines by
Easter.
We look forward to the opportunity of being of service to you.
Yours faithfully
4. Offer for furniture and fittings
Dear Sirs
We thank you for your enquiry of 31 January and can confirm our telephone conversation of yesterday,
in which we informed you that we can deliver part of the goods required form stock in accordance with
the enclosed detailed offer. For the balance we would require approximately three weeks from the date
of receiving your confirmation that this arrangement is acceptable.
Prices quoted are FOB London.
Packing in wooden cases.
Delivery as specified above.
Payment against documents, by bankers draft.
We hope your client will find our terms and delivery dates satisfactory, and we can assure you that you
may count on our full co-operation and attention in this matter.
Yours faithfully
5. Offer for fashion goods
Dear Sirs
We thank you for your enquiry of 12 October, and appreciate your interest in our products.
Details of our export prices and terms of payment are enclosed and we have arranged/ prepared for a
copy of our catalogue to be sent to you today.
Our representatives for Europe, Mr. Nam, will be in Paris from 24 to 30 of this month, and we have
asked him to make appointment to visit you during this period. He will have with him a full range of
samples of our handmade lines and is authorized to discuss the terms of an order with you or to
negotiate a contract.
We think our products will be what you wish for the fashion trade and look forward to the opportunity
of doing business with you.
Yours faithfully
II) Translation:
1. There would certainly be no trouble in supplying you with a fairly selection of our latest and best
selling models that we produce for all ages.
2. We are confident that our offer will be acceptable to you and look forward to receiving your trial
order soon.
3. We hope you will find the terms mentioned in this offer satisfactory, and we can assure you that your
order will always receive our best attention.
4. Due to the demand for this commodity on the world greatly exceeds the supply, we find it impossible
to make an offer for this kind at present.
5. Technical documents are required to be made in 3 sets. One set should be forwarded to you earlier
for translation purpose. The others will be shipped with the goods.
6. Our products will enable you to offer your customers an item that is beyond criticism in those vital
qualities of durability and reliability.
7. The goods are to be packed in card board boxes with flower designs suitable for display in
supermarkets.
8. The new packaging for our tea sets is in Vietnamese traditional style and we are confident that it will
attract customers.
9. Our packaging is not only seaworthy but also strong enough to protect the goods from possible
damages.
10. We will pack 10 dozen of goods to a carton, gross weight of 30 kgs each carton.
11. We have taken due note youre your requirements for laser toys but regret our inability to supply at
present. We will certainly make you an offer as soon as there is stock available.
12. Packing will be conducted under your specific instructions. You may rest assured that we will take
special care of packing to avoid possible damage in transit.
13. The goods are to be packed in 2-ply jute bags, 50 kgs net each, being stitched with jute ropes,
suitable for handling and sea transportation.
14. The buyer shall open an irrevocable L/C at 30 days deferred payment through a bank of
international reputation in the sellers favor for payment of 40,000 MT to the account of the bank for
Foreign trade of Vietnam. L/C shall be opened within 7 days of the conclusion of the contract.
15. The goods are to be packed in new steel drums with the steel thickness of 1 mm.
16. The goods are to be packed in wooden crates strengthened by steel straps.
17. On the surface of each package, package number, measurements, net weight, gross weight, lift
position, L/C number and the words keep it dry are to be marked.
18. All the goods are to be packed in water-proof paper strengthened at both ends to avoid wear and
tear due to friction.
19. The goods are to be packed in new jute bags, being stitched by jute ropes in 8 stiches shaped X.
20. On the outer of each package, shippers name, consignees name, port of destination, origin and
number 1 to 10 are marked.
III) Letter
Letter 1/100: cashew nuts
Dear Mr. Smith
We thank you very much for your enquiry dated.for our cashew nuts grade A1 and are very pleased
to make an offer on the terms and conditions as follows:
1. Commodity: Cashew nuts grade A1, origin Vietnam, crop 2014
2. Specifications: No foreign matters, moisture: 0.2% max, defective grains: 0.2% max
3. Quantity: 20 MT, 5% at the sellers option
4. Price: US$1000/MT, CIF London, excluding packaging
5. Payment: by irrevocable letter of credit at 60 days sights to be opened through the Bank for Foreign
Trade of Vietnam, HCM, to the account of London Commercial Bank in our favor for the total value of
the goods to be shipped, which mentions transshipment and partial shipment are not allowed.
6. Delivery: to be made in two shipments. The first shipment of 10 MT is effected in and the second
is in.
7. Packing: the goods are to be made in double bags, 50 kgs net each, suitable for long sea voyage with
200 empty bags.
8. Validity: this offer is valid and effective within 15 days from this offer.
We are sorry to inform you that we are now out of stock of cashew nuts grade A2. However, we would
like to take this opportunity to introduce to you grade A2-1 of similar quality but at much lower prices.
We are confident that you will find our products are offered at competitive prices on most generous
terms. We hope that we will have an opportunity to be of service to you and you will be assured that
your orders will always get out best attention.
Yours sincerely
Letter 2/101: foodstuff additives:
Dear Mr. An
We acknowledge with thanks the receipt of your enquiry dated 3 May 2015 for our foodstuff additives
and are very pleased to make an offer on terms and conditions as follows:
1. Commodity: Foodstuff additives NTV231
2. Specification: As per the sellers specifications No. NTL031
3. Quantity: 50 MT
4. Delivery: to be made not later than 15 Aug. 2015. Transshipment and partial shipment are not
allowed.
5. Price: as per the enclosed pricelist
6. Payment: to be made by irrevocable confirmed letter of credit to be opened through the bank of
international repute, 30 days prior to shipment and valid within 45 days in our favor against the
following documents in 3 originals unless expressly stated:
- Clean shipped on board B/L marked freight prepaid
- Commercial invoice (1 original, 2 copies)
- Packing list
- Certificate of origin
- Certificate of quantity and quality
- Insurance policy
We are confident that you will find our products are offered at competitive prices on most generous
terms. We hope that we will have an opportunity to be of service to you and you will be assured that
your orders will always get out best attention.
Yours sincerely
Letter 3: multi-purpose packing machine
Dear Sir
We acknowledge with thanks the receipt of your enquiry for multi-purpose packing machine and are
very pleased to make a firm offer until 1 Dec. 2015 on the following terms and conditions:
1. Commodity: multi-purpose packing machine
2. Quantity: 5 items
3. Price: $2200/ item, CIF London Port, but can be FOB Sai Gon Port if you would like to arrange for
freight and insurance.
4. Quality: As per the Buyers specifications No. 123 enclosed with this offer.
5. Payment: to be made by T/T for 30% of the order value when the goods arrive at London Port. The
balance will be made by irrevocable L/C at 3 months deferred payment, which mentions transshipment
and partial shipment are not allowed against the following documents in triplicate:
6. Packing and marking: the goods are to be packed in strong cartons. On the two opposite sides of
each package, shippers name, consignees name, port of delivery, port of destination, measurements
and the words this side up are marked. You may rest assured that for such complicated equipment
associated with spare parts, packaging will be conducted carefully to avoid possible damage.
7. Guarantee: will be 24 months from the date of dispatch or 20 months from the date of use. Once you
have receive the consignment, we will arrange one of our representatives to call on you to help you
with installation and demonstration. All accommodation and travelling expenses for this staff will be to
our account.
8. Technical documents: to be made in 2 sets and forwarded earlier to you by air.
We hope that the above-mentioned terms and conditions are acceptable to you and are confident that
once you have seen our machine in operation, you will satisfy with it.
Yours faithfully
Letter 4/ 103: rattan table sets
Dear Mr. Smith
We thank you for your enquiry concerning about our rattan table sets. We have pleasure to enclose the
offer No. CH/08 together with our current catalogue and pricelist on the following terms and
conditions:
1. Specifications: as per model No. CT/204 illustrated in the catalogue: each set has one table and four
chairs.
2. Price: firm/fixed price 120 pound per set, CIF Liverpool including packing in export customary
standard, valid and effective within three months. We are willing to offer/ grant you a 5% discount
for/on orders up to 200 sets.
3. Delivery: within two months from the receipt of your official offer for quantity under 100 sets,
delivery time will be longer for quantity over 100 sets.
4. Payment: to be made in pound by irrevocable L/C on sight draft basis to be opened at the first class
bank in England 30 days prior to delivery/ shipment to the Sellers account at Industrial and
Commercial bank of Vietnam, Hanoi Branch in our favor for 100 of the value of goods to be delivered.
We are confident that our product will be popular in your market thanks to their well-selected and good
quality material used in their production, attractive designs, good workmanship ad reasonable price.
We look forward to receiving your order soon.
Yours faithfully
Letter 5/104: Bamboo vase:
Dear Sirs
Thank you for your enquiry No. 01/VH-GC/09 dated 20 April. 2012 and enclose our firm offer until 17
July 2012 for 6400 units of bamboo vase model VH 1886 on the usual terms and conditions:
The goods will be shipped in two lots: the first shipment of 3200 units on 15 July 2012 and the second
of 3200 units in two weeks time on 28 of the month.
The price will be US$ 12/ unit, FOB Hai Phong Port, including packing.
Payment will be made in USB by irrevocable L/C to be opened through Northern Euro Commercial
Bank 15 days prior to the shipment valid for 45 days to the account of the Bank for foreign trade of
Vietnam, Hanoi branch in our favor for 100% value of the goods to be shipped.
We would like to point out that our products are now selling very well. We are prepared to allow 3%
discount for orders of over USD 100,000
We look forward to your further big orders.
Yours faithfully
Vu Duc hoan

ORDER
*Covering letter:
Dear Mr. Smith
We thank you for your enquiry dated September 20th 2016 regarding our washing machines Erectro
Model 302. We are very pleased to enclose our price - list for this item. However, we would like to
stress the following points.
Price is $700 per unit CIF Haiphong port including packing. We would like to allow you a discount of
10% off the total value of the order in addition to a 5% commission since this is both your first order
and a new item in Vietnam market.
Payment should be made by irrevocable L/C at 90 days sight after dispatch instead of 60 days as
requested because of our consideration of transportation time. It is suggested that you are not requied to
confirm L/C since we usually settle the payment in due course during business between our two
companies.
The goods should be packed in strong hard cartons and then put in containers 20, suitable for long
voyages.
We shall make delivery and inform you of ETA within 2 weeks at least for taking delivery at our
earliest convenience.
We shall be responsible for taking the import license and quota as well as making all related necessary
customs procedures.
As agreed, we are not allowed to sign any sales contract with other companies to supply this item in
Vietnam.
Once again, thank you for your enquiry. We are looking forward to receive your official order.
Yours sincerely
(Signed)
Sales Manager
Encl. 01 price - list
I) Gap filling:
1/115:
Dear Sirs

We acknowledge with thanks the receipt of your offer dated...and are pleased to enclose our order No
3678 for 4 items under your catalogue.

Please note that all these items are urgently/promptly required by our customers. We, therefore, hope
you will arrange to have them delivered as soon as possible.

This is our trial order only, if we find them satisfactory in quality and a ready sale in our market, we
shall be placing further large orders.

In the meantime, we are looking forward to your early confirmation.

Yours faithfully
2/115: Order for crockery
Dear Mr....

Please find enclosed an order (R1234) from our principals.

They have asked us to inform/ instruct/ advise you that sets of crockery ordered should be packed in six
crates, ten sets per crate, with each piece individually wrapped, and the crates marked clearly with their
name, the words "fragile", "crockery", and numbered 1-6.

They have agreed to pay by L/C, which we discussed on the phone last week, and they would like
delivery before the end of this month, which should be easily effected as there are regular sailings from
Liverpool.

If the colors they have chosen are not in stock, they will accept an alternative provided the designs are
those stipulated in the order.

Please send any further correspondence relating to shipment or payment direct to Mackenzie Bros. and
let us have a copy of the commercial invoice when it is made up.

Yours sincerely

3/116: Advice of dispatch

Dear Mr. Delmas

Thank you for your order No.R497 which we are at present making up. The instrument will be wrapped
individually in 8 crates numbered and marked with our logo. They will be sent airfreight CIF Marseille
to reach you not later than 18 May.

Our invoice showing the 12% trade and 3 % quantity discount, the insurance certificate and the airway
bill will be sent to the Bank of Marseille as requested.

Yours sincerely

4. Advice for dispatch

Dear Mr....

Further to our telephone conservation on Friday, I am writing to you concerning you order No. 123,
which was made/ placed with us on 10 January. Once again, I must apologize for the delay in
processing this order. This was due to a staffing shortage. However, since I spoke to you, we have taken
on 4 new employees at our depot, and I am pleased to tell you that your order is now ready for
dispatch. It will reach you within five working days.

Special care has been taken to ensure that shipment has been packed according to your requirements.
Each item will be individually wrapped to avoid damage.

Yours sincerely

5/116: A decline to an order for TV

Dear Mr. Chan

We were pleased to receive your order of 2 November for 6 Atlantis TVs. However, since you state the
firm condition of delivery before Christmas, we deeply regret that we cannot supply you on this
occasion.

The manufacturers of these goods are finding it impossible to meet current demand for this popular Tv.
We placed an order for 24 sets one month ago, but were informed that all orders were being met in
strict rotations. Our own order will not be met before the end of January.

I understand from our telephone conversation this morning that your customers are unwilling to
consider other makes. In the circumstances I hope you will be able to meet your requirements from
some other suppliers/ sources. May I suggest that you try Television Services Ltd of Leicester? They
usually carry large stock/ quantity and may be able to help you.

Yours sincerely

II) Translation:
1. We look forward to receiving your advice of dispatch soon and hope that the execution of this order
lead to further business between our corporations.
2. We would like to stress that due delivery is most essential as this order accounts for a considerable
part of our construction work.
3. Although the rather low trade discount of 15% disappointed us, we will place an order and hope that
this allowance can be reviewed at some time in the near future.
4. Payment is to be made by an irrevocable L/C opened by the Buyer in favor of the seller within 15
days after the buyer receives the notice that the goods are ready to be shipped and the advice that the
import license is obtained.
5. Guarantee will be 12 months form the date of delivery. The seller shall be liable for any defect in the
goods delivered. If any defect comes to light in the period, the seller shall replace, repair, modify or
remedy such defect free of charges to the buyer.
6. All the necessary documents associated with the machine must be signed by you and sent to us
immediately upon your acceptance to this order.
7. The goods are required to be insured under marine all risk terms with the first class insurance
company.
8. Insurance is required to be obtained by the seller form the first class insurance company nominated
by the buyers.
9. We regret that most of the cases in the previous shipment were broken on its arrival, which leads to
inferior quality. Therefore, for this shipment, we suggest you should strengthen with steel straps.
10. We hope you will give further thought to the matter. However, if you feel you cannot accept our
offer, we hope it will not prevent you from approaching us. We are always happy to carefully consider
any proposals likely to lead to business between us.
11. The goods are required to be packed in strengthen crates to save freight. All the goods are to be
wrapped in waterproof paper. A metal case as you suggest will not be economical.
12. Please send us the technical documents such as drawing, manuals, catalogue, etc for our
consideration and Vietnamese translation.
13. To minimize possible damage in transit, the goods are required to be packed in wooden cases
carefully steel hooped.
14. Your order has received our immediate attention, however, because raw material did not reach us on
time, we are afraid that we are unable to fulfill your order before
15. As we are in urgent of these goods, we request that you arrange everything in order to ensure timely
shipment.
16. We must insist on delivery within the period specified and reserve the right to reject the goods
should they be delivery late.
17. We thank you for your order, but very much regret that because of heavy local demand for the items
ordered, we are now out of stock of the goods you required.
18. We are confident that our new items will give you a full satisfaction in all aspects as our best
attention has been paid to your order in general and to its delivery in particular.
19. Fairy speaking, we have had a lot of difficulties in execution of the contract due to some recent
changes in import quotas; therefore, the delay in delivery is unavoidable.
20. We regret that we have to turn down your order as we cannot see any way to offer you an allowance
you have asked for.

III) Letter:
1/120: Concrete driller and steel cutter:
Dear Sirs
We acknowledge with thanks the receipt of your offer No. CM1246 dated 25 Nov. 2015 together with
catalogue No. CD014 for concrete driller and steel cutter and are pleased to enclose our order No. VM
01for 2 items CD 23 and SC 21 under your catalogue.
We would like to point out that payment is made by irrevocable L/C at sight for 30% of the total value
of the goods, the balance is made by T/T within 1 month after receipt of the goods instead of payment
by L/C for the total value as stated in your offer.
Guarantee will be 12 months from the date of use rather than from the date of dispatch. If the machine
prove to be defective during the guaranteed period, the seller undertakes to replace or repair any
defective part free of charge.
Please send us 4 sets of technical documents for instruction of installation, operation and maintenance.
If possible, we would be grateful if you could arrange one of your representatives to call on us to help
us with our demonstration.
We would like to stress the importance of due delivery as we are also in urgent need of these goods to
complete our sales with our customers, and the failure to make due delivery will have a negative effect
on our customers working progress.
We hope that you could allow us a quantity discount of 5% on our further orders and in return
guarantee to place large regular orders with you.
Please confirm your acceptance with this order and such acceptance should be sent to us as soon as
possible.
Yours faithfully
2/ 121: Dehumidifier:
We thank you for your offer No. KT501 dated 25 Nov. 2015 for some household appliances and have
pleasure in placing our order for dehumidifier on the following terms and conditions as follows:
1. Commodity: Dehumidifier, model, made in
2. Quantity: 150 units including spare parts as stated in Appendix No. 1
3. Quality: As per the latest catalogue No. TL/2010 and the Sellers technical drawing
4. Price: US$40/ unit, CIF Saigon, excluding packing, subject to Incoterms 2000
5. Delivery: to be made in two shipments. The first shipment is to be effected by the end of February,
and the second is in the beginning of March, 2015
6. Payment: By irrevocable L/C at sight
7. Packing and marking: in export customary standard
8. Guarantee: will be 18 months from the date of use instead of 12 months from the date of dispatch as
stated in the offer we would be grateful if you could offer us a discount of 5% on this order. Please note
that this is only out trial order, and if delivery is made up to our expectation and your after sales service
are good, we will place further orders with you in larger quantities.
We look forward to receiving your early confirmation to this order.
Yours faithfully
Letter 3: Attas
Dear Mr. Samuel
We were pleased to receive your order of 2 November 2015 for 6 Atlantis TVs and 20 Attas radio.
However, since you state the firm condition of delivery before Christmas, we deeply regret that we
cannot supply you on this occasion.
The manufacturers of these goods are finding impossible to meet current demand for this popular TV.
We placed an order for 24 sets one month ago, but were informed that all orders were being met in
strict rotations. Our own order will not be met before the end of January.
We understand from our conversation this morning that your customers are unwilling to consider other
makes. In the circumstances we hope you will be able to meet your requirements from some other
sources. May I suggest that you try Television Services Ltd of Leicester? They usually carry large
stocks and may be able to help you.
We also regret our inability to supply you with Attas radios as we cannot offer you any credit on these
goods as you required. In case you could settle half of your debt of $8.000 with us, we are prepared to
arrange for dispatch immediately.
Yours sincerely
Letter 4: Wheat flour
We thank for your letter ofand we are pleased to make a firm order for Wheat flour on the following
terms and conditions:
1. Commodity: Wheat flour, crop 2015, origin France.
2. Specifications: as per samples sent to us.
3. Quantity: 200MT
4. Price: USD 300/MT, CIF Saigon Port, including packing.
5. Packing: The outer bag is in PP bag and the inner is in PE bag, 50 kgs net each
6. Delivery: in the beginning of September 2015 for us to make delivery to our customers to make
cakes for Lunar New Year.
7. Payment: by irrevocable L/C at sight to be opened with Vietcombank, HCMC branch 15 days prior
to the shipment to the A/C of Paris Commercial Bank in favour of the seller for the total value of goods
to be shipped.
8. Quality inspection: Inspection is carried out by SGS and a quality certificate is issued by SGS.
Would you please send your written confirmation by
As you may know that we are a reputable company so you are required to deliver the goods of the
quality required.
We are looking forward to your reply.
Yours faithfully
Letter 5:
Dear Sirs
We thank you for your offer No. 303 and have pleasure in placing an order on the following terms and
conditions:
1. Commodity: Rush mats
2. Quality and specifications: as per attached specifications and designs
3. Quantity: 5000 pieces
4. Unit price: USD 0.445/ piece CIF Hamburg, including packing
5. Packing: to be wrapped in strong rush-matting hooped in iron wires, 20 pieces in one bale and
marked
6. Delivery: 3000 pieces in, 2000 pieces in
7. Payment: by irrevocable L/C and confirmed by London Commercial Bank opened 15 days prior to
the first shipment. The goods are required to be insured under All risks term form warehouse in VN
to warehouse in Hamburg.
Please confirm your acceptance of this order and your acceptance should reach us not later than 14
days after the date of this order.
We look forward to receiving your soon reply.
Yours Faithfully

QUOTATIONS
I) Gap filling:
1/80: Quotation for delivery vans
Dear Mr. Russell
Thank you for your phone call of Thursday March asking about hiring our delivery vans.
My colleague Ms. Angela Smith, who took the call, said you were mainly interested in 5-ton vehicles
like the Tobor, so I am enclosing our booklet small truck hire, giving you details of our charges.
These also appear on our website at www.vanhire.co.uk. You will notice that the summer months of
June, July, and August are the least expensive and that we allow a 20% discount on weekend hire,
starting Saturday at 8.00 and ending Sunday at 20.00.
Our main offices in the UK are in London and Birmingham, but we also have branches in France,
Germany, and Italy. If you are thinking of hiring abroad you will see details on our website.
Please let me know if I can be of further help.

Yours sincerely,
Michael Craddock

2/81: Quotations for potteries

Dear Ms. Croft
Thank you for your enquiry of 14 May regarding our fitness equipment.
I can confirm that only the highest-quality materials are used in all our equipment, and this is reflected
in our 5-year guarantee.
Our prices are highly competitive, due to small profit margins, so I regret that we cannot offer credit
terms. However, we do offer a 5% quantity discount on orders over $5,000.
I have pleasure in enclosing our catalogue and a price list. Please note that all prices are quoted CIF
London.
If there is any further information you need, please contact us.
Once again thank you for your letter.
Yours sincerely

3/81: Quotation for oven to table ware

Dear Mr. Morrow
Thank you for your letter of 28 June in which you expressed an interest in retailing a selection of our
products in your shops in Nancy.
Please find enclosed our current catalogue and price list. You might also be interested in visiting our
website.
In response to your request for a 20% trade discount, we regret that we cannot offer more than 15%.
However, we do give a 5% quantity discount on orders over $20,000. In comparison with other
companies in the UK, these terms are extremely generous. Payment would be need to be sight draft
until we have established a business relationship.
Finally, we are confident that we can make delivery within the two-month time limit you required.
Thank you for your interest. We hope to hear from you soon.
Yours sincerely
4. Quotations for leather shoes and handbags
Dear Sir
We thank you for your enquiry of 15 August and are pleased to send our quotation No 5644 for leather
shoes and handbags.
We have indicated those items which we can deliver from stock immediately. For all the remaining
items the stated dates of delivery are approximate, but in no case would these dates be exceeded by
more than 3 months.
All the items for which we have quoted are made from very best quality leather and can be supplied in
a range of designs and colors wide enough to meet the requirements of a fashion trade such as yours.
We look forward to receiving your order and meanwhile enclose a copy of our catalogue as we feel you
may be interested in some of our products. These included leather gloves and purses, described and
illustrated on pages 18 25. The catalogue will give you all facts about our goods but cannot answer
all your personal questions. This we shall be glad to do if you will write to us.
We look forward to hearing from you soon.
Yours faithfully
5. Quotations for refrigerators
Dear Sir
We thank you for your letter of 10 January in which you requested for a quotation for refrigerators.
As you will see from the attached quotation, we have given you an alternative rather than the one you
required. We think it is an interesting alternative since it is appreciably cheaper.
With regard to the date of delivery, if you are prepared to take delivery in March, we are willing to
offer you a 10% discount. You may understand that we have just extended our and have had to reduced
our storage space.
We look forward to receiving your acceptance of the enclosed quotation and we assure you of our best
attention at all times.
Yours faithfully
II) Translation:
English Vietnamese
English- Vietnamese
1. y l mc gi thp nht v vic gim gi thm s khng bn n na.
2. Chng ti khng th gim gi nh cc ngi yu cu v gi c gim n mc thp nht c th
3. Ga ca chng ti thng da trn iu kin CIF, nhng nu ngi mua yu cu chng ti s tnh gi
CFR.
4. Ga chng ti bo c tnh ton chnh xc v c coi l va phi.
5. Mc chit khu thng mi thng thng ca chng ti p dng l 10%. Tuy nhin, ngoi mc chit
khu ny cc nh bn s cn c hng thm chit khu 5% nu t hng ti thiu l 10.000 chic.
6. Ga c th thay i theo s bin ng ca th trng m khng cn bo trc.
7. y l bng bo gi thp nht ca chng ti v chng ti khng th xem xt bt k th hon gi no.
8. Th bo gi ca chng ti hon ton c nh v gi c gim ht mc ri.
9. Gi ca qu ngi tr thp hn nhiu so vi gi ang ph bin hin nay trn th trng nn chng ti
buc phi t chi hon ga ca qu ngi.
10. Chng ti tin chc rng vic so snh cng bng v mt cht lng gia sn phm ca chng ti v
cc sn phm tng t n t cc cng ty khc s thuyt phc c qu ngi thy rng gi ca chng
ti rt tho ng.
11. Mc d gi ca qu ngi a ra thp hn gi ca chng ti nhng chng ti vn chp nhn n
hng ny nh mt ngoi l vi nh c th bt u mi quan h lm n vi qu ngi.
12. y l nhng mt hng bn chy nht th trng Chu u. Chng ti tin hnh nhiu thng
v lm n ln vi cc khch hng khc theo gi ny.
13. Chng ti khng th tin hnh vic kinh doanh mc gi ca qu ngi c bi v n thp hn
nhiu so vi gi vn ca chng ti.
14. Gi bn tnh theo iu kin CIF Hi Phng khng bao gm cc vn chuyn ng b v bo him
t cng n bt k thnh ph no trong ni a.
15. S bin ng gi trn th trng th gii hin nay buc chng ti phi iu chnh gi i vi mt
hng my nh l $800/chic CIF Si Gn.
16. V quan h hu ho, chng ti c th c bit xem xt gim gi mt t nhng khng th mc
c.
17. V vic kinh doanh c thc hin nhiu trn ton th trng ca qu ngi ti mc gi ca ngi
Nht, chng ti rt ly lm tic chng ti khng th chp nhn th hon gi ca qu ngi.
18. Khng phi chng ti khng mun k kt thng v ny song chng ti khng c cch no thay
i gi nh qu ngi yu cu.
19. Mc d chng ti rt mun lm n vi qu ngi nhng chng ti rt tic phi ni rng gi qu ngi
tr qu thp khng th chp nhn c.
20. Gi chng ti cho bn cng rt u i nh cc bo gi qu ngi nhn c t cc nh cung ng
khc.

Vietnamese - English
1. Please note that all of our prices are quoted on CIF basis. This is our general practice, which we
believe will be acceptable to you.
2. You will find that our products are moderately priced and of good quality.
3. We do not usually allow individual customers discount but considering our long - standing
business relationship, we will offer 20% off retail price.
4. We can quote a gross price including cost of delivery of $20/100 items. These items are
exempted from VAT.
5. Please note that the quoted price is provisional. We may be forced to increase our price in
accordance with the increasing cost of raw materials.
6. We can hold/keep the the quoted price within 2 weeks. After this period, the price is subject to
change in accordance with the fluctuation of exchange rates.
7. As there is an upward trend in the price of chemicals, we would advise you to place your order
as soon as possible.
8. The price of cameras was adjusted to $789 per set, which supersedes our previous quotations.
9. All quotations are subject to our final confirmation. Unless otherwise agreed (Tr khi hai bn
c tho thun no khc), all prices are without any discounts.
10. Because of the rising tendency in the market price of cashew nut, we have to adjust our price to
the level prevailing (ph bin) in the world market.
 11. We will consider offering you an additional discount of 5% if the value of your order exceeds
$10,000.
12. In view of your past customs with us, we are prepared to offer you a 15% discount, which is
higher than we allow other buyers.
13. Although the quoted price is ex-factory price, if there are any requirements, we are in positon to
arrange for freight and insurance. Unless otherwise stated (tr khi c quy nh khc), payment is
to be effected by 30-day Bill of Exchange, Document against Payment.
14. We will consider increasing the discount to open the market as this is our new product.
15. Enclosed you will find our latest quotation for sweaters for which there is a brisk/steady
demand in your market.
16. We are willing to offer you a special discount of 5% on any orders received by the end of this
month.
17. We understand that there is a high demand for sport socks in your market and take this
opportunity to enclose our quotation No.1912 BH for your consideration.
18. We wish to extend the sale of sports shoes to your market and take the liberty of enclosing our
Quotation No. 44TD in the hope that you will introduce it to prospective buyers in your country.
19. We can offer you 600 MT of rice at 50USD/MT, CIF London. Because you are our valued
customer we are ready to allow you a quantity discount of 15%.
20. As you can see from the enclosed price list, this low price is valid and effective until 1/12/2016.
In view of the heavy demand for this item, we advise you to place an order with us immediately.

III) Letter:

1/86:
Dear Mr. Stuart
We thank you for your letter of in which you asked about some kinds of coats. For the kinds
you mentioned, we are pleased to quote as follows:
Item Color size Code Unit price
Womens coat Yellow, big size TL021 USD15
Mens coat Blue, big size TL025 USD17
Mens coat Grey, small size TL027 USD16

These prices should be understood FOB Saigon port, excluding packing. However, if you prefer
CIF London, we could arrange for freight and insurance. As you are our regular customer, we
are prepared to allow you a trade discount in addition to a quantity discount of 5% off the net
prices on orders over $10,000.
You may rest assured that we could supply these items from stock and delivery will be made
within 3 weeks upon receipt of your official order.
Payment is required to be made by irrevocable L/C to be opened through Commercial Bank of
London to the account of Foreign Trade Bank of Vietnam in our favor for the total value of the
invoice.
 We are sorry to inform you that we are now out of stock of small and medium sized womens
coats and you will have to wait until the end of April before we can make delivery. We also take
this opportunity to enclose our price list and latest catalogue for some kinds of childrens coats
in various designs for your reference.
Once again, thank you for your interest and we look forward to hearing from you soon.
Yours sincerely,
3/87
Dear Mr.
We thank you for your enquiry No. 2431 dated in which you asked about our mens shoes model
306/TLd and womens shoes model 295/MTd
From our enclosed catalogue for mens shoes, you will find that these items are offered at the price of
$20/pair, CIF Briston, including export packing. The price will not change if you place an official order
within the next 15 days.
You may rest assured that we can make delivery in September, however, payment shall be made by
irrevocable at sight L/C, to be opened through ABC Commercial bank, 15 days prior to shipment.
We are sorry to inform you that we have no longer produced the womens shoes 295/MTd. Instead, we
could offer you a more fashionable model 305/TLd at the price of $8 and are enclosing our current
price list for this kind for your reference. We hope that this may interest you.
Once again, thank you for your interest and we look forward to hearing from you soon.
Yours sincerely
2/87
Dear Sir/Madam
Thank you for your enquiry of June 16th 2016 in which you expressed an interest in VS44TD table
tennis bat and VB50MT badminton bat.
The type of badminton bat in which you enquired is quoted at USD$2 per piece, FOB Hai Phong.
We can offer you a 5% trade discount in addition to a 3% quantity discount for all orders of 100 pieces
or more.
Payment is to be effected by L/C at sight and delivery is to be made within 2 weeks from receipt of
your official order.
We regret to say that currently we do not have a stock of VS44TD table tennis bats. However, we can
supply you VS45MH bats of the same quality as that of VS44TD ones at the price of USD$8 each.
Conditions and terms are similar to those applied for badminton bats.
Thank you for your interest. We look forward to hearing from you soon.
Yours faithfully,
(Signed)
Sales Manager

ORDER
*Covering letter:
Dear Mr. Smith
We thank you for your enquiry dated September 20th 2016 regarding our washing machines Erectro
Model 302. We are very pleased to enclose our price - list for this item. However, we would like to
stress the following points.
Price is $700 per unit CIF Haiphong port including packing. We would like to allow you a discount of
10% off the total value of the order in addition to a 5% commission since this is both your first order
and a new item in Vietnam market.
Payment should be made by irrevocable L/C at 90 days sight after dispatch instead of 60 days as
requested because of our consideration of transportation time. It is suggested that you are not requied to
confirm L/C since we usually settle the payment in due course during business between our two
companies.
The goods should be packed in strong hard cartons and then put in containers 20, suitable for long
voyages.
We shall make delivery and inform you of ETA within 2 weeks at least for taking delivery at our
earliest convenience.
We shall be responsible for taking the import license and quota as well as making all related necessary
customs procedures.
As agreed, we are not allowed to sign any sales contract with other companies to supply this item in
Vietnam.
Once again, thank you for your enquiry. We are looking forward to receive your official order.
Yours sincerely
(Signed)
Sales Manager
Encl. 01 price list
III) Letter:
Letter 3
BUSCH AG LTD
Bredgade 51
DK1260
Copenhagen K
DENMARK

Your ref. Nov 10th 2016

Our ref. GB/KA
Warwick House
Warwick Street
Forest Hill London

Dear Ms. Croft

We would like to thank you for your enquiry of Nov 10th 2016 for our fitness equipment.
Please find enclosed our catalogue and price list quoting prices CIF London.
Please rest assured that they are made from highest-quality materials and we will offer you a 5 year
guarantee on all our equipment.
Because of our competitive prices, and the small profit margin, we will not be offering any credit terms
on this consignment. However, we do give a quantity discount of 5% off net prices on orders over
5,000.
Thank you for your interest and we hope to hear from you soon.
Yours sincerely,
P.P. Gred Busch,
(signed)
Marketing Manager
Encl. 01 catalogue
01 price list
Letter 4
Dear Mr. Black
Thank you for your enquiry and your interest in our range of leather shoes and handbags. I am
enclosing an offer No. DT 4450.
Please note that all products are made from carefully selected materials and by No.1 ranked
workmanship. Samples of leather types, together with illustrated catalogue will be sent to you by a
separate post.
We has exported these items to many countries where customers have expressed their great satisfaction
with high quality, attractive designs, elegant colors and reasonable prices. Therefore, we completely
believe that these products will find a ready sale in England market.
All prices are quoted FOB Cat Lai port, Incoterms 2010, and are discounted 2.5% on all orders of
$10,000 or more.
We would like to inform you that Mr. Hong Nguyen, our Sales Office Manager will be present in
London in the middle of January 2017, and he will bring with him some typical items to introduce you.
We hope that the samples from Mr. Nguyen will meet your fashion business requirements.
Yours sincerely,
P.P. Hong Nguyen,
(signed)
Sales Office Manager
Encl. 01 offer No. DT 4450
Letter 5
Dear Mr. Crane
Thank you for your enquiry of November 20th 2016 for our groundnut kernels.
The offered price is $550/MT, including packaging (price). The price is quoted FOB Saigon port,
subject to Incoterms 2000. Because this is your first order, we would like to allow a 10% discount on
total value of your order in addition to a 5% commission.
We are pleased to inform that we can make delivery from stock within 30 days from the receipt of your
official order.
The groundnut kernels are to be packed in new jute bags, 50 kilograms each.
Payment shall be made by irrevocable confirmed L/C at sight, to be opened to our account of
Vietcombank, Ho Chi Minh City branch, in the sellers favor for the total value of the consignment.
We are confident that you will find our products of good value of money. Please note that because
demand for this items are very high, the price quoted and other generous terms related in the enclosed
offer are not guaranteed to be valid and effective after January 15th 2017.
We hope to receive your early official order and we guarantee that your order will receive our best
attention.
Yours sincerely,
(Signed)
Hoa Bao Nguyen (Mr.)
Manager

Letter 2
Dear Mr. Stuart
We were glad to receive your enquiry of January 28th 2017 and thank you for your interest in purchase
of some of our sweaters.
In respect to the type of sweaters you request, we quote $50 for womens sweater and $60 for mens
sweater. Please notice that this price is quoted FOB Saigon port, excluding packaging. However, if you
would like it to be quoted CIF London, we can arrange for freight and insurance . We can make
delivery from stock within 3 weeks from the receipt of official orders.
We require payment by irrevocable L/C at sight, to be opened Commercial bank of England to our
account in Vietcombank, in the sellers favor for 100% of the value of orders.
Concerning small and medium womens sweaters, please note that these items are out of stock and can
only be delivered in the end of April. However, we are enclosing our latest price list and catalogue for
some types of kids sweaters in diversified designs for references for you.
Because you are our new customer, we are ready to offer you a trade discount of 10% together with a
quantity discount of 5% off net price all orders over $10,000.
The packing process will be carried out under your detailed instruction. You shall rest assured that we
will package products carefully to avoid the packing to be torn while delivery.
We would like to thank you for your interest and look forward to receiving your early order.
Yours sincerely,
(signed)
Ky An
Sales Manager
Encl. 01 catalogue
01 price list
Letter 1:
DECATHLON LTD
15 Dien Bien Phu St.
Ward 25
 Binh Thanh Dist.
Ho Chi Minh City
Vietnam

Your ref. Nov 10th 2016

Our ref. KA
Warwick House
Warwick Street
Forest Hill London
Dear Ms. T. Dhan
Thank you for your enquiry of Nov 10th 2016 in which you expressed an interest in our selection of
sweaters. We would like to inform that we are in the position to meet your requirements.
As requested, we can allow you a quantity discount of 5% on all orders over $2,000 and the usual
allowance for a trade discount in Italy is 15%, and we always deal on payment by sight draft. However,
we would be prepared to consider this once we have established a long standing business relationship
with you.
Enclosed you will find our summer catalogue and price list quoting prices CIF London.
We look forward to your official order, and assure you that your orders will receive our immediate
attention.
Yours sincerely,
(Signed)
Ky An (Ms.)
Sales Manager
Enc. 01 catalogue
01 price list
 REWRITE SENTENCES
1. Job rotation is when you train people by moving them from job to job.
=> Job rotation is a training period in which people moved from job to job. (transfer an
action into a noun)
2. We must resemble together at 10:30 am in the morning.
=> We must resemble at 10:30 am in the morning. (Redundant: eliminate superfluous
word together that the main verb has already implied resemble. Ex: c endorse r k c
your name)
3. Our new model is longer in length than the old one.
=> Our new model is longer than the old one. (Redundant)
4. Mr. Jorden is our sales manager, and he has a degree in law.
=> Mr. Jorden is our sales manager, has a degree in law.
5. The supervisors should take appropriate action to determine whether the absence reports
are being verified.
=> The supervisors should determine whether the absence reports are being verified.
6. The consensus of opinion is that the tax is unfair.
=> People believe that the tax is unfair.
7. In spite of the fact that they received help, they failed to exceed the quota.
=> Although they received help, they failed to exceed the quota. (phrase dai => phrase ngan)
8. His performance was good enough to enable him to qualify the promotion.
=> His performance was good enough to qualify the promotion. (eliminate modifying info
meaning does not change without that word/phrase)
9. I am prepared to report the effect that sales increased. (eliminate modifying info)
=> I am prepared to report that sales increased.

REWRITE SENTENCES (1)

1. The president is of the opinion that the tax was paid.
The president believes that the tax was paid. (phrase => verb)
2. Reference is made to your May 10 report in which you concluded that the warranty is worthless.
Your May 10 report concluded that the warranty is worthless. (passive => active: cn cho
active th lm ngc li)
3. The price increase will afford the company an opportunity to retire the debt.
The price increase will afford the company to retire the debt.
4. We have not received your payment covering invoices covering June and July purchases.
We have not received your payment covering invoices for June and July purchases.
5. He stated that he believes that we are responsible (Repetition that)
He stated that he believes we are responsible.
6. In my opinion, I think the plan is sound. (Redundant)
I think the plan is sound.
7. Please endorse your name on the back of this check. (Redundant)
Please endorse on the back of this check.
8. If you are not satisfied, return it to us.
9. As a result of concentration on energy saving products, 70% of our business comes from them.
(Cause and Effect)
10. First we cut the prices, and then we reduced quality. (Parallelism)
11. The inexperienced of our salespeople caused us to miss our quota.

COMPLAINTS AND CLAIMS

I) Gap filling:
1. Complaint about damage

Dear Mr. Harrison

I am writing to complain about a shipment of tubular steel garden furniture we received

yesterday against invoice No. G 3190/1.

The crates were damaged on the outside, and looked as if they had been roughly handled.
When we unpacked them, we found that some of the chair legs were bent and rusty, and the
fabric on the seating torn, or showing signs of wear.

Two further crates from the consignment have not arrived yet, so we have not had the
opportunity of inspecting them. I have told the shipping company that we can not accept this
consignment from you, and they have contacted your insurers.

As we will be unable to retail this consignment in our stores, we are returning the shipment
to you carriage forward, and we shall expect a full refund?

Yours sincerely,
C. R. MNDEZ
Managing Director

2. Complaint of wrong goods

Dear Sirs
Our order No. TL 2643

We acknowledge the receipt of full documents and the consignment under the above
mentioned order on arrival of SS. White Queen at Saigon port on 5th December 20-

On first account everything appeared to be correct and in good condition except case No.
13. When we have this case opened, it has been found that it contained quite different
articles; and we can only presume that a mistake was made and the contents of this case
were for another order.

As we are in urgent need of the articles we ordered to complete our sales to our own
customers, we must ask you to arrange the dispatch of replacement as soon as possible.

We enclose the Survey Report issued by local Vinacontrol and the list of contents of case
No. 13, and shall be glad if you will check with our order and your copy of the invoice.
In the meantime, we are holding the above mentioned case at your disposal. Please let us
know what you wish us to do with it.

Yours faithfully

3. Complaint concerning quality

Dear Sir/ Madam

We have recently received several complaints from customers about your fountain pens. The
pens are clearly not giving satisfaction, and in some cases we have had to refund the
purchase price.

The pens complained about are part of the batch of 500 supplied against our order number
8562 dated 28 March. This order was placed on the basis of a sample pen left by your
representatives. We have ourselves compared the performance of this sample with that of a
number of the pens from this batch, and there is little doubt that many of them are faulty
some of them leak and others blot (chy mc) when writing.

The complaints we have received relate only to pens from the batch mentioned above. Pens
supplied before these have always been satisfactory.

We, therefore, wish you to accept return of the unsold balance, amounting to 377 pens, and
replace them with pens of the quality our earlier dealings with you have led us to expect.
Please let us know what arrange you wish us to make for their return.
Yours faithfully

4. Complaint of frequent late deliveries

Dear Mr. ...

We ordered 6 filing cabinets from you on 2 July on the understanding that they would be
delivered within one week. However, these were not received until this morning.

Unfortunately, there have been similar delays on several previous occasions, and their
increasing frequency in recent months compels us to say that business between us cannot
continue on conditions such as these.

We have felt it necessary to make our feelings known since we cannot give reliable delivery
dates to our customers unless we can count on understanding given by our suppliers.

We hope you will understand our position in this matter, and trust that from now on we can
rely on punctual delivery of our orders.

Yours sincerely

5. Reply
Dear Mr. ...
 Your letter of 18 July regarding delays in delivery came as a surprise, as the absence of any
earlier complaints led us to believe that goods supplied to your orders were reaching you
promptly.

It is our usual practice to deliver goods well in advance of the promised delivery dates, and
the filing cabinets to which you refer left here on 5 July. We are very concerned that our
efforts to give punctual delivery should be frustrated by delays in transit. It is very possible
that other customers are also affected, and we are taking up this whole question with our
carriers.

We thank you for drawing our attention to a situation of which we had been quite unaware
until you wrote to us. Please accept our apologies for the inconvenience you have been
caused.

Yours sincerely
II) Translation:
English Vietnamese
1. Chng ti rt tic rng thng hng s 24 theo n hng ni trn c chuyn ch trn
con tu W. Qun c bo l b h hi.
2. Chng ti cho chuyn th khiu ni ca qu ngi n cng ty ng gi chuyn
hng ny v yu cu h chn nguyn liu tt hn.
3. Ti xin gi km bin bn gim nh (survey report) do Vinacontrol cp chng thc
rng thit hi c pht hin khi hng c d ti cng.
4. Chng ti s ly lm bit n nu qu ngi gi li thng hng s ... v s hng bn trong
ch khi i l giao nhn ca chng ti ti.
5. Chng ti hy vng rng iu ny s khng xy ra trong tng lai v cc n hng sau ny
s c gi theo ng yu cu ca chng ti.
6. Sau khi xem xt k lng, chng ti thy rng so vi 100 thng phi t mua v ghi trn
ho n, chuyn hng ny ch gm c 98 thng.
7. Chng ti s rt vui nu qu ngi gi sn phm thay th cho hng b v v chng ti cn
hng ny bn cho khch hng.
8. y l ln th ba sai st nh vy li xy ra v chng ti rt khng hi lng vi cc dch
v m qu ngi cung cp.
9. Trong tng lai, tr khi qu ngi hon thnh n t hng, nu khng chng ti s phi
thay i nh cung cp khc. Hy m bo rng vn ny khng pht sinh mt ln na.
10. ng c th yu cu phng giao hng quan tm hn khi gii quyt l hng? Tn v a ch
ca ti l C. J. Schwartz, Bergstr. 101 Koln. Nhng c mt ngi khc cng c tn C.
Schwartz, Bergstr chuyn bun bn thit b in t.
11. Hin chng ti kim tra ti khon ca chng ti v thy rng chng ti gi nhm
bng quyt ton (statement) cho cng ty anh do nhm ln v tn v a ch. D liu
c iu chnh v khng cn rc ri na. C lin h vi chng ti mt ln na nu tnh
trng tng t pht sinh, v cm n cng ty anh mt ln na v bo sai st ny cho
chng ti.
13. Nh my va bo ho chng ti rng v s bt ng trong nhu cu ni a, h khng th
hon thnh kp n t hng v tr vi chuyn giao hng.
14. th hin thin ch chng ti s bn cho qu ngi vi tng gi tr l 1000 USD nhm
gii quyt n tho phn nn ca qu ngi.
15. Chng ti so snh k lng cc mn hng cng ty anh tr li vi cc mt hng mu
ca chng ti v thy khng c s khc bit gia chng. V vy, trong trng hp ny,
chng ti khng th thay mt hng hoc gi li tin cho cng ty anh c.
16. Lp son trn phn thn xe tr nn bc mu v phn ng trong thnh phn ho cht trong
sn c s dng phun xe. Chng ti lin h vi nh cung cp v ang ch cu tr
li ca h. Trong khi chng ti ngng vic sn xut cc m hnh sn xut xe ny v
lin h vi tt c nhng khch hng c cung cp mt hng ny.
17. Loi vi cng ty anh phn nn hin c thu hi. Li sn phm xy ra l do kiu dt
m bt ngun t li lp trnh my dt. Vn ny c sa cha v mt hng vi
thay th s c gi n cng ty anh.
18. Hin ti nh my ca chng ti kim tra cc mn hng cng ty anh tr li vo tun
trc, v qua kim tra, chng ti bit rng mch in b s dng qu ti. Chng ti c
th sa cha li ci my ny, nhng chng ti phi tnh ph sa cha v ni dung bo
hnh khng bao gm vic vn hnh sn phm khng ng.
19. Hng thay th cho cc mt hng b li ang c vn chuyn n cng ty anh, anh c th
nhn c chng vo ngy mai. Chng ti chc chn rng anh s hi lng vi nhng sn
phm c thay th v s khng gp li khim khuyt nh vy na. Cm n cng ty anh
v kin nhn trong vn ny, v chng ti mong mun tip tc lin lc vi cng ty
anh.
20. Cui cng, chng ti c th kt lun rng y l mt sai st him c v kh c kh nng
xy ra mt ln na. Chng ti thnh tht xin li v s bt tin ny.
Vietnamese English
1. This letter is to inform you that we have not heard from you about the consignment under
the above mentioned order, which should have reached us one week ago.
2. We are writing to complain about the shipment of the tractors under the order number
HG12, which have not received it.
3. The goods we received are very much inferior in quality to your sample.
4. When we placed this order with you, we stressed that prompt delivery was most essential.
5. It is absolutely essential that the delivery should be punctual; otherwise we cannot carry
out our sales.
6. We find that 100 bags of coffee ex S. S. Catrine sold to us Santos Coffee, New York type
2, contain an excessive quantity of unripe, shelly, broken, weevilly and defective beans
and corresponds to Santos Coffee, New York type .
7. The material seems to be too loosely woven and is inclined to pull out of shape. By
separate mail we have sent you a cutting from an earlier consignment so that you can
compare the two and see the difference in texture.
8. Your consignment under our order No. 1527 carried by S. S Song Huong arrived at our
port today. After careful inspection it has been found that against 24,000 tins of
condensed milk ordered and invoiced the consignment contains only 23,460 tins.
9. We are in need of these items, so we have got them from Thailand. Therefore, we would
like you to send us as compensation of USD 1000 as a balance between your price and
another suppliers, and have your attention to the remaining shipments.
 10. We are extremely sorry about this delay but you will realize that it was due to
circumstances beyond our control.
11. We have passed them (the cuttings) on to the factory for comment and have told them
how greatly concerned we were over your disappointment in the quality and the fact that
you had supplied the cloth to new customers.
12. They expressed their great regret and we have arranged with them for the immediate
dispatch of replacements. Furthermore, they guarantee the quality of the cloth now sent.
13. If you care to dispose of the interior cloth at the best price obtainable for it, we will send
you a Credit Note (phiu ghi) for the difference as soon as we hear from you.
14. From the enclosed documents and packing list you will see that the number of cases and
the tins coincides with that invoiced by us.
15. We would, therefore, advise you to address your claim to the Insurance Company as in
our opinion this is a case of pilferage. (tr n cp vt)
16. We expect you will have no difficulty in obtaining full indemnity (tin bi thng) from
them and trust the matter will be settled to your satisfaction.
17. Once again, we apologize sincerely for the trouble caused to you and will take all
possible steps to ensure that such mistake will bot be made again.
18. We shall take all the measures possible to prevent this occurring again and dispatch your
future orders in accordance with your wishes.
19. I am enclosing the survey report issued by Vinacontrol to the effect that ( chng thc
rng) the damage was noticed when they were discharged at the port.
20. In the meantime, we are holding the above mentioned case at your disposal. Please let
us know what you wish us to do with it.
III) Letter:
Letter 1: Complaint of quantity:
Dear Mr.

We would like to inform you that our order No. 2027 of August 10th, 2016 carried by Carl
Maxstart Federal Republic of Germany arrived at our port, Haiphong today, November 19th,
20th was in damage condition.

After careful inspection of Vinacontrol Hai Phong it has been found that the shipment
actually contains 190 units Refrigerators, short of 100 units, 440 sets of colour TV including
60 sets of black and white TV out of our order, short of 60 units of colour TV; 100 units of
Washing machines, 2 cases broken beyond our repair.

As we are in urgent need of the goods to complete our sales to local customers, we must ask
you to solve the problem as follows:
1. For the refrigerator undelivered, we shall get them from Thailand at your costs.
2. Concerning TV, you are required to send us 60 short units as quickly as possible and for
60 black and white TV sets, we offer the following suggestions at your disposal as
follows:
+ Accept a discount of 30%.
+ We will dispose them at the highest possible price.
+ Send somebody to take them away.
Please examine the matter and deliver the replacement for the short goods as mentioned
above as soon as possible as but not later than November 29th, 2016.

We are pleased to enclose B/L, Packing List, Invoice, ROROC, CSC as an evident of our
complaint for your reference.

We are very afraid to tell you that we will be forced to look for another supplier if the goods
cannot reach until the above deadline.

We hope to hear from you soon.

Yours faithfully

Encl: B/L, Packing List, Invoice, ROROC, CSC.

Letter 2: Complaint of shortage, damage:

Dear Sirs

We are writing to inform that your last delivery does not match our order No. 2315TL dated
which arrived at our port on June 25, 20

According to the survey report No. issued by SGS, the shipment contains only 136 units.
To be specific, the status of goods is as follows:

1. When unloaded on the port, the shipment was found to be a shortage of 7 cases, 2 units
each, numbered from 08 to 15, making a total of 14 units.
2. Our of the 136 units delivered:
- 4 units were not of 191VA Heaterman, but 191WH, out of our order.
- 2 units were broken beyond our repair.
- The shipment also contains 4 units of the unordered heaters of 191VL.

As we are in urgent need of the goods to complete delivery to our local customers, we would
like to ask you to
a. Deliver the replacement for 14 units of the undelivered goods, 4 units of wrongly
delivered goods, and 2 broken units, totaling 20 units at your cost as soon as possible, but
not later than 26 December, 16.
b. If within 45 days from the date on this letter, the aforementioned goods have not reached
us in Vietnam, we will get them from another supplier at your cost and risk.
c. For 4 unordered 191VL heaters, we are willing to sell them at the highest possible prices
for which we, therefore, need your quotes for; or if this suggestion is out of your plan,
could you give us your earliest settlement?
We cannot possibly allow this situation to continue, and we are sorry to have to tell you that
unless you guarantee to deliver the goods according to our wishes in the future, we will be
forced to look for another supplier.
Yours faithfully,
Van Anh (Ms.)
Chief of importing department
Encl: Survey report issued by SGS No.
Letter 3: Complain about missing information of ETA:
Dear Ms.

We are writing to you with reference to the contract No. TL. in which we would like to
purchase a new concrete pump B3500 HDR - 20 at the cost of $200,000, which is to be
delivered at the latest April 15, 20 at Saigon port.

Today, it is May 7, 20 when we havent received any advice from you concerning the
machine mentioned in the contract above.
In negotiating contracts as well as previous correspondence about purchasing this machine,
we did make it clear that this was a machine that we entrust a construction company in HCM
City for their repair and expansion of a maternity hospital in Hoc Mon district. This project
was planned to start in the early May 20 Without this machine, it would be impossible for
them to carry out the construction.

Another separate contract between us also clearly specifies that we will rent a machine to
ensure their construction schedule if delayed delivery occurred. Thus, on April 29, 20 we
had to lease a concrete pump from another business at the cost of $200 a day for two weeks,
leading to the damages in this case up to 2400 dollars.

The two contracts mentioned above are being enclosed below, requiring an advanced
compensation credited into our account at Vietcombank, HCM City.

Could you let us known as soon as possible when the shipment will arrive at the port of
Saigon.

Due to the delayed delivery referred to above, a deduction will be implemented to the
contract price on a pro rata basis (phn chia theo t l) of actual delivery lateness/tardiness.
However, if the cargo does not reach Vietnam before May 30, 2016, pursuant (chiu theo) to
the terms termination of contract due to delayed delivery mutually made and signed in the
contract, we have no better alternative than cancelling the contract and a refund of upfront
must be reimbursed together with all other costs and expenses incurred.

We would like to receive your earliest responses as we ourselves never expect such a
situation to occur, which has negative affects on our long term business relationship.

Yours faithfully,
Encl: Contract No. TL.
Contract No.
Letter 4: Complain about gas cookers and request payment return
Dear Mr. Suzuki

I am writing to you to complain about the shipment of gas cookers (3000 typed ZM 304 and
2000 ZM 340) under the order No. TTN/012, carried by Orient, arrived at Saigon yesterday.

However, on the customs clearance at the port, it has been found that only 1500 sets of gas
stoves ZM 340 was delivered, short of 500 units. Out of 3000 gas stoves ZM 304 received,
200 sets have badly damaged beyond our repair. This case is found and recorded by
Vinacontrol. According to the Survey Report No. , the main cause of the short and
damaged goods came from the negligence (s cu th) of the Seller in loading the goods at
the warehouse.

Please examine the matter and settle the trouble without delay. Moreover, it is urgent that
amount of $120,000 must be credited to our account by telex through Foreign Trade Bank,
Vietnam as soon as possible, but not later than , as compensation for the short and
damaged goods.

We look forward to your earliest reply.

Yours sincerely,

Encl: Survey Report No.

Letter 5: Complaint of white cement and ask for compensation without replacement
Dear

I received a consignment of white cement under the order No. 777 yesterday, May 27, 20
However, in the inspection of the goods, it was discovered that 70 bags were opened with
estimated 700 kg loss without being restored to the original purpose. The cause of the
damage was concluded to originate from below standard packaging.

We are to be compensated for the lost goods and the inspection costs and expenses incurred
without accepting any replacement.

We are looking forward to your early response to this case.

Yours sincerely,
Encl: Survey Report No. 77AA

REVIEW MIDTERM
I) Gap filling:
Dear
We were very pleased to receive your order of 8 March for cotton prints and welcome you
as one of our customers. We confirm supply of the prints at the prices stated in your letter,
and arranging for despatch by our own vehicle early next week. We feel confident that you
will be completely satisfied with these goods and that you will find them of exceptional
value for money. As you might not be aware wide range of goods we have available, we are
enclosing a copy of our catalogue. We hope that our handling of your first order with us will
lead to further business between us and mark the beginning of a happy working relationship.
Yours faithfully
II) Translate (Study all the f*@$ written above)
III) Rewrite sentences
IV) Letter writing:
*Cover letter of Chapter ORDERS (similar).