Resume

Andre Carr

J9 Shrinand Nagar-3, Vejalpur, Ahmedabad Mobile: 8141158632

Objective : Seeking an opportunity to work for an organization as a Front Office Administrator that
will employ my ability to manage customers and schedules to maximize its work and position in the
industry

Professional Summary : Knowledgeable professional with extensive experience in hospitality

industry.
Efficient Multi-tasker, proficient in streamlining operations. Highly skilled in customer service and
conflict resolutions, always striving to ensure the best guest satisfaction.

Core Competancies:
Customer Service
Profitability Maximization
Organized Multi-tasker
Reputation Management
Dispute Resolution
Problem Solver
Supervisory Experience

Education: ICSE St.Marys High School, Mt.Abu

Relevant Experience :

Owner : Hoffman Bar and Restaurant ~ Multi cuisine ( Anjuna Beach, Goa), ( August 2014 to May
2016 )
We served both Indian and foreign tourists, to suit their palate we served Indian, Chinese and
Continental cuisines, all were selected with careful consideration of guests demands.

Most of the produce used were locally sourced and dishes were freshly prepared for each order
considering guests preferences, we ensured the highest guests satisfaction.

To be able to cater to the needs of the guests we also served limited variety of alcohol through a
small bar.
Understandably since in tourists destination like Goa, we face a little challenging situations like
shortage of staff and collectively only about 6 months of tourist season it was difficult to cope.

Owner : Happy Hours Hostel ~ Mt.Abu ( January 2006 to Dec 2013 )

We owned a Hostel where we had boarders from Kindergarten to 10th grade, we provided one of the
most caring and comfortable environment for children.

We served, them with wholesome meals, comfortable beds, tuitions and of course fun activities both
indoor as well as outdoors. Goes without saying sickness care was well taken care of in person.
Reservation Manager ( Acting GM ) Hotel Hillock ~ Mt.Abu ( March 1997 to March 2005 )

Ensured the smooth and efficient operations in the department through prompt, effective and proper
reservations service to achieve maximum room revenue in order to meet or exceed the revenue
target.
Supervising General Job Performance of reservation staff implementing of policies and procedures
under guidance of Front Office Manager, training, responsible and perform any other duties might
requested by
Front Office Manager or Room Division Manager.

As a Reservation Manager some of my responsibilities were :

Responsible for Hotel and Local as well as foreign Reservations

Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked
already by Front Office Manager.
Review reservation booked daily.
Review arrival report daily.
Responsible for preparation of occupancy forecast.
Responsible for implementation of policies and procedures.
Liaising with Sales Department in regards to occupancy, Rates Reservation's Analysis.
Knowledgeable in hotel and guest room facilities/services and ensures reservations agents
are equally knowledgeable.
Monitors and coordinates group reservations activity with the Sales Department and
Revenue Manager
Supervising of Group Reservations.

Front Office Manager ~ Chacha Inn ~ Mt.Abu ( Oct 1992 to Feb 1997 )

As front office manager my department was the first and last impression that a guest has of the
hotel, so it was my job to ensure it's a good one. Top of the list of responsibilities is to make sure my
staff on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient
check-in and check-out service for guests.

As a Front Office Manager some of my responsibilities were :

Managing and training the concierge, night auditor and team of receptionists
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Liaising with other departments

Room Service Supervisor ~ Hotel Hillock ~ Mt.Abu ( Dec 1989 to June 1992 )

I was responsible in the organising, management and administration and all operational aspects for
the In Room dining department. Maintain high quality products and service levels.

I was expected to market ideas to promote business, reduce employee turnover; maintain revenue
and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

As a Room Service Supervisor some of my responsibilities were :

Work with other F&B managers and keep them informed of F&B issues as they arise.
Ensure all staff are meeting all established standards of service through ongoing and
recurrent training systems
Ensure the training of department heads and employees on SOPs, report preparation and
technical job tasks
 Monitor and supervise the mini-bar department.
Regularly review house counts, forecast and VIP list and maintain the confidentiality of the
hotel and its guests
Perform any other reasonable duties as required and directed.
Approach all encounters with guests and employees in an attentive, friendly, courteous and
service-oriented manner.

Front Office Executive ~ The Palace Hotel ~ Mt.Abu ( Oct 1983 to Nov 1989 )
Represented the hotel to the guest throughout all stages of the guest's stay. Determined a guest's
reservation status and identifies how long the guest will stay. Helped guests complete registration
cards and then assigns rooms, accommodating special requests whenever possible.

Verified the guest's method of payment and follows established credit-checking procedures. Places
guest and room information in the appropriate front desk racks and communicates this information
to the appropriate hotel personnel.

As a Front Office Executive some of my responsibilities were :

Register guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understand and adhere to proper credit, check- cashing, and cash handling
policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Coordinated room status updates with the housekeeping department by notification
housekeeping of all check outs, late checkouts, early check-ins, special requests, and day
use rooms.
Maintained guest room key storage, and maintains and supervises access to safe deposit
boxes.
Performing cashier related functions like posting charges to guest accounts, raising paid
out's, currency exchange,
Worked closely with the housekeeping department in the keeping room status reports up to
date and coordinates requests for maintenance and repair work.

Bartender ~ Talk of the Town ~ Mumbai ( Oct 1982 to March 1983 )

As a Bartender I was responsible to prepare and serve drinks to customers. able to mix and match
ingredients in order to create classic and innovative drinks in accordance with customers needs
and expectations.

As a Bartender some of my responsibilities were :

Interact with customers, take orders for drinks and snacks.
Mix ingredients to prepare cocktails and other drinks.
Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel
standard drink recipes.
Prepare alcohol or non-alcohol beverages.
Arrange bottles and glasses to make attractive displays.
Determine when a customer has had too much alcohol and if required refusing any further
serving on a polite way.
Maintain liquor inventory and consumption.
Prepare inventory or purchase requisitions as needed to replenish supplies.
Stay guest focused and nurture an excellent guest experience
Personal Attributes:
Fluent in English and Hindi
Excellent Communication Skills
Healthy and Active
Punctual and Regular

Hobbies :
Singing
Reading
Cooking

Declaration : I hereby declare that the above mentioned information is correct to the best of my
ability and knowledge.

Andre Carr