b2d0c3db-517c-0010-82c7-eda71af511fa

How to work with
BI Monitoring
Disclaimer
This presentation outlines our general product direction and should not be relied on in
making a purchase decision. This presentation is not subject to your license agreement
or any other agreement with SAP. SAP has no obligation to pursue any course of
business outlined in this presentation or to develop or release any functionality
mentioned in this presentation. This presentation and SAP's strategy and possible future
developments are subject to change and may be changed by SAP at any time for any
reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no
responsibility for errors or omissions in this document, except if such damages were
caused by SAP intentionally or grossly negligent.
2011 SAP AG. All rights reserved. 2

Agenda
This demo introduces the BI Monitoring application and shows how to work with the
below mentioned BI Monitoring applications.
oIntroduction
oBI Overview Monitor

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
o BW ABAP/Java Systems
oBI Detail Monitors

o BO Job Monitor
o BW Process Chain Monitor
o BW Report Monitor

Introduction - Monitoring for Business Intelligence
SAP Solution Manager
BI Overview Monitor Central system status overview for all

technical components involved in SAP
Business Intelligence Solution
Capability to monitor cross-system
SAP BW process chains and single process
chain steps
Central monitoring of SAP BW queries and
System Monitor templates
Central monitoring of Business Objects
specific jobs and correlation to system
specific metrics
Integration of Business Intelligence specific
alerts in Alert Inbox including Notification
Management, Incident Management, Task
Assignment and forwarding to 3rd party
BI Detail Monitors
Introduction Monitored BI scenario and objects
This picture shows a typical BI scenario (between backend systems and end user). Two monitoring levels are provided:
System level monitoring for the involved technical systems
Monitoring of important BI objects (process chains, queries, templates, BO jobs)
SAP Data Backend Systems

Warehouse / Data Sources
Systems
SAP BI Platform Systems e.g. SAP ERP
BO Web Application (SAP BW)
(BusinessObjects Enterprise)
Server Systems
Process Chains
BO Jobs
Info
objects
BOE Web
Reports
Application
Queries /
Templates
End user
Monitored BI objects (process chains, queries and templates in SAP BW system; jobs in BO system)
Monitored systems in BI scenario grouped by BI component type (BW systems, BO server systems, BO web app server systems).
BI monitoring scenario

SAP BusinessObjects Business Intelligence 4.0
Architectural Overview (simplified)
CRYS XCelsi Live
WEBI Frontends
TAL us Office
HTTP
Web Crystal WEBI Pioneer

.. BO
Services Viewer Viewer Viewer
Web
SAP BusinessObjects Enterprise XI Web Application Java
App.
Platform SDKs Layer
CORBA
Multidim. BO
Crystal WebI
Others Analy. CMS Server
Services Services
Serv. Layer
ODBO, MDX, RFC, ..
SAP Data
BW Sources

Agenda
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

BI Overview Monitor How to Start

BI Overview Monitor How to Start
2. Start the BI Overview monitor by

choosing Start Embedded or
Start in New Window
1. Select a
scenario...

BI Overview Monitor Initial View
The overview is grouped by the

BI component types in your scenario
Status of
Total number of the
alerts for the monitored
specific BI BI
component type applications
(BO jobs,
BW process
System Monitoring status (availability, chains and
performance and exceptions) queries and
templates)
BI Overview Monitor
The BI Overview Monitor shows at a glance the summary of the current status and
the open alerts of all BI components that are included in your technical scenario.
Alert (summary)
Technical instances status
(worst case)
BI monitored objects status

(summary)
System + host level status

(worst case)
Summary of alerts and status worst case of all systems in the same BI component type
(web app, BO, BW )

BI Overview Monitor Detail View (BO Web App)
Clicking on a component type in the BI

overview monitor expands the underlying
single systems and technical instances with
their separate alert and status aggregation
per system resp. technical instance
Tomcat example

BI Overview Monitor Detail View (BO System)
Technical instances
of a BO system
Two BO systems
Tomcat example

BI Overview Monitor Tabular View
Switch between
Graphical and
Tabular View
Allows
comprehensive
overview for large
number of
instances

Agenda
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

System Monitoring for systems in BI monitoring scenario
This picture shows a typical BI monitoring scenario and the monitored technical objects:
The involved technical systems in a full scope BI monitoring scenario include
BO Web Application Systems (with SP1 only Tomcat is supported for system monitoring). For SP2 SAP J2EE
and WebSphere are planned to follow
BOBJ server systems.
SAP BW systems. Technically the SAP BW systems may consist of a ABAP type system and a SAP J2EE type system
The system monitoring for each involved system has to be setup separately via the system monitoring setup
System monitoring for each system can be viewed via the system monitoring UI or as jump in from the BI monitoring UI
SAP Data
Warehouse
Systems
SAP BI Platform Systems
BO Web Application (SAP BW)
(BusinessObjects Enterprise)
Server Systems
System
System type ABAP
type System or JAVA
ATC type BOBJ (SAP
(Tomcat) J2EE)
With enhancements for Completely BO specific classical ABAP / SAP J2EE

BO web application system monitoring (no BW specifics)

Agenda
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

Example: BO Web Application Systems Monitor
The BO Web Applications System Monitor shows the single BO Web components
that are part of your technical scenario.
Drill down to the system

monitoring application system
hierarchy by clicking on the icon
of a System Monitoring category
you are interested in
Each single instance of a BO Web component is shown including details like

number of alerts, availability status, performance status and exception status. A
direct start of the system monitoring application for each BO Web instance is
provided.

Select a System
Monitoring category you
are interested in, for
example Performance

The performance category

and its subcategories are
shown
In the details section you

can investigate now the
single performance-
relevant metrics

By changing the view category you
can directly switch between the
single categories to Performance
and examine the metric

details

BI System Monitor BO Web Application metrics
Availability of BOE
InfoView web application
(HTTP ping from SMD agent)
Introscope metric tree
Avg. Response time of

open session action
Exceptions in BI launchpat = InfoView

application or in Query As a Web Service QaaWS calls (Log file scanning via SMD agent)

System Monitoring for BO Web Application System
Thesystem monitoring for the BO Web Application System provides all general system monitoring capabilities for the
underlying web application system plus specific monitoring for BO web application metrics
Currently the following BO web application specific metrics are provided
Category Availability: regular http ping check for the BO InfoView web application (web UI for BOE). The URL is
defined during managed system setup and stored in the Solution Manager URL framework.
Category Performance: average response time of BO web application frontend calls (Introscope metric)
Category Exceptions: any message of type ERROR in the BO web application log of the InfoView webapp.
More specific ERROR patterns can be customized by the customer based on customer need / experience.
Solution Manager
Introscope EM BO Web Application
Server Systems
Performance
Metrics
Performance
SMD Asb
jj dds
Agent
ds dd
Availability
BOE Web
URL ping
Application
Exceptions SMD
Agent Asb
jj dds
ds dd
Host
Agent

Agenda
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

BO Enterprise System Model
BOE Cluster
BOE node
Technical system
BOE node
BOE Server Process BOE Server Process
Currently no metrics
BOE Server Process BOE Server Process on BO system level
BOE BOE B BOE BOE
Service Service Service Service
BOE BOE BOE BOE
Service Service Service Service BOE nodes are not
BOE Server
modelled but each server
Intelligence Agent
BOE Server process name has the
Intelligence Agent node name as prefix
Softwarecomponent Technical instances A complete list of BOE 4.0 services

and their mapping to
Monitoring templates per Many types of BO server BO server types and SAP BO metric
software component defined processes exit. Different templates can be found here:
on technical instance level types correspond to different

(corresponds to BO server types) BO product instances
BOE 4.0 Services

Example: BO Server Systems Monitor
BO system wide job

metrics / alerts
Technical BO instances
= BO servers
For scrolling through all BO

instances page by page

Example: BO Server Systems Monitor
Choose the category that you are

interested in like Availability -
For BO systems each BO

server represents a
technical instance.
Each technical instance
provides its own metrics
and alerts.

BI System Monitor BO Server Systems metrics
Server Intelligence Agent (SIA)
No BO specific metrics for

performance or availability
(SIA is the BO watchdog and
not monitored itself)
only receiving from Host level
Exception for unexpected BO

server restarts reported in SIA log
For all other BO servers an inactive

metric defintion exists that can be
adapted by customers

Central Management Server
Avg. Response time of

CMS queries and Logons

File Repository Server
Avg. Read and Write

response times

Web Intelligence Processing Server
WebI server memory usage

System Monitoring for BO Server System
Thesystem monitoring for the BO ServerSystem provides all general system monitoring capabilities for the
underlying operating system plus specific monitoring for BO metrics
Currently the following BO Server specific metrics are provided
Category Availability: BOE Server availability metric from Introscope (collected by BO monitoring service and
offered via JMX)
Category Performance: average response time of BO Server Introscope metric
Category Exceptions: unexpected server stops logged in the SIA (Server Intelligence Agent) log (BO watchdog
server)
More specific ERROR patterns can be customized by the customer based on customer need / experience. An
inactive metric entry is available for BO server type in the SAP template
BO
Solution Manager Server Systems
Introscope EM
Performance
+ Availability Metrics
Performance SMD BO Server
Agent
Asb
jj dds
ds dd
BO Server
Availability
BO Monitoring
Server
JMX
Exceptions SMD Asb

Agent Asb jj dds
jj dds ds dd
ds dd
Host
Agent

Agenda
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

Agenda
This demo shows how to work with the following BI Monitoring applications:
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

BO Job Monitor - Starting
In the BI Overview
Monitor choose the BO
Server Systems box
and click then on

the traffic light
section jobs

BO Job Monitor
The BO Job Monitor

opens in a separate tab
Monitored jobs are For each job you can see the status of
grouped by the BO each monitored metric:
system they belong to
- Not Started on Time
- Out of Time Window
- Duration
- Status

BO Job Monitor metrics details
Delay in minutes of the last

finished or currently running job run
to the specified threshold timestamp
(today if the timestamp is already
reached or yesterday otherwise) Duration of last Status of the
finished or currently last finished job
running job run in run (= job instance)
Maximum distance in minutes of the last finished or currently
minutes
running job run to the specified threshold time window on the Green if successful
day where the window start timestamp has the closest distance
Red if failed
to the job start time. 0 if the job start tim e is > window start time
and job end resp. current time for running job is < window end
time. See details on next slide.
BO Job Monitor out of time window calculation
examples
0 now
J3
yesterday today tomorrow
W1 W2 W3
time
J1 J4
J2
J
J5 6
Daily time window
Job runs
Closest window
Reported metric value

BO Job Monitor Checking Configured Thresholds
How to check the thresholds of

your technical scenario? Go to
the SAP Solution Manager
Configuration - BI Monitoring.
Choose the job that Choose your technical scenario
you are interested in and go to the step Configure BO
and check the Job Monitor
thresholds

BO Job Monitor check job details in BO system
Select Navigate to and

then Central
Management Console
(CMC)
For detailed analyis of a
job in the BOE system
and log on

Start the Instance

Manager
Enter the selection

criteria for your job of
interest and click the Find
button

Right click the job you are

interested in and select Instance
Details to see more details of
this instance.

Check the corresponding detail

information for the alert you are
investigating. In our case: check
the error message to find the
reason for the failed status.

BI Monitoring for BO Jobs
The BI Monitoring for BO Jobs provides the following metrics for the execution of process chains in the Business Objects
system:
Performance:
Duration
Not Started on Time
Availability:
Out of Time Window
Exceptions:
Status
Solution Manager (ABAP stack) Solution Manager (JAVA stack) BO Server system
SMD Agent
Web-Service Agelet e2emai.bobj
Extractor
BOBJMonService
Name = DPC PUSH CORE
Agelet remoteos
External Name=
SystemID=<SOLMAN-SID> BOBJMonServiceVi_
Extended Content=<BO server Document
host name> Type= Consumer Script List Jobs
Proxy
bobjnormal.jar
BO Server

Agenda
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

BW Process Chain Monitor - Starting
In the BI Overview
Monitor choose the BW
Server Systems box
and click then on

the traffic light in the
section Process
Chains

BW Process Chain Monitor
Monitored process
chains/steps are
grouped by the BW
system they belong to
Monitoring of complete
process chains as well as For each job you can see the status of
single process chain each monitored metric:
steps is supported. - Not Started on Time
- Out of Time Window
As of Solman 7.1 SP1 metrics are calculated - Duration
from all process chain / step runs within the - Status
last 24h worst case values are reported. - Records Processed
As of SP3 each single run may raise an alert . - Data Packages Processed

BW Process Chain Monitor Starting the Analysis
Transaction
2. Start the BW Analysis

Transaction by choosing
Navigate to -> Analysis
Transaction
1. Mark the BW process

chain you want to
investigate

BW Process Chain Monitor Analysis with Transaction
RSPC
The analysis transaction

RSPC is started by default
showing the previously
chosen process chain...

BW Process Chain Monitor Analysis with Service Tool
ST13
Enter transaction here
You can use the SAP

WebGUI session also for
calling other analysis tools
like ST13 (BW-TOOLS)

BW Process Chain Monitor Analysis with Workload
Monitor ST03N
or ST03N

BW Process Chain Monitor Starting the Alert Inbox
Open the alert inbox by

clicking on the number of
alerts or the traffic light of
the BW process chain that
you are interested in

BW Process Chain Monitor Alert Inbox for BI
2. Select the alert group 1. Select the alert that you are interested
that you want to investigate in - for example BW Process Chain
in greater detail Records/Data Packages
3. Choose the Show

Details button

BW Process Chain Monitor Alert Inbox for BI
Check the details of the specific alert - like

minimum, maximum and last measured
value of the metric

BI Monitoring for BW Process Chains
The BI Monitoring for Process Chains provides the following metrics for the execution of process chains in the BW
system:
Performance:
Duration
Not Started on Time
Availability:
Out of Time Window
Exceptions:
Status
Records Processed
Data Packages Processed
Solution Manager (ABAP stack) BW system (ABAP stack)
RFC
Extractor ST-PI:
/SDF/E2E_BW_PROCESSCHAINS
Name = DPC PULL CORE

SystemID = <BW-SID>
ST-A/PI:
Extended Content = ST_PI BCC_BW_PC_MONITORING
BW

Agenda
oIntroduction

oSystem Monitor
o BO WebApp Systems
o BO Server Systems
oBI Detail Monitors

o BO Job Monitor
o BW Report Monitor

BW Reporting Monitor - Starting
In the BI Overview
Monitor choose the BW
Server Systems box
and click then on

the traffic light in the
section Reporting

BW Reporting Monitor
Monitored queries /
templates are grouped
by the BW system they
belong to
For each BW Query or Template

you can see Average Response
Time in seconds and the alerts

BW Reporting Monitor Analysis with Workload Monitor
ST03N
1. Mark the BW Query or 2. Start the BW Analysis

Template you want to Transaction by choosing
investigate Navigate to -> Analysis
Transaction

BW Reporting Monitor Analysis with Workload Monitor
ST03N
1. Transaction ST03N
opens in a SAPGui for
HTML session
2. Choose section
Queries: Bex Web
(ABAP)
3. Check the details of

the query you want to
investigate

BI Monitoring for BW Queries & Templates
The BI Monitoring for Queries & Templates provides the following metrics for the execution of queries and templates in
the BW system:
Performance:
Average response time of queries
Average response time of templates
Solution Manager (ABAP stack) BW system (ABAP stack)
ST-PI:
Extractor /SDF/E2E_BW_QUERY_TEMPLATES
RFC
Name = DPC PULL CORE

SystemID = <BW-SID> ST-A/PI:
BCC_BW_QT_MONITORING
Extended Content = ST_PI
BW

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How to work with

2011 SAP AG. All rights reserved. 2

oBI Overview Monitor

oBI Detail Monitors

2011 SAP AG. All rights reserved. 3

SAP Solution Manager

BI Overview Monitor Central system status overview for all

SAP Data Backend Systems

2011 SAP AG. All rights reserved. 5

Web Crystal WEBI Pioneer

ODBO, MDX, RFC, ..

2011 SAP AG. All rights reserved. 6

oBI Overview Monitor

oBI Detail Monitors

2011 SAP AG. All rights reserved. 7

2011 SAP AG. All rights reserved. 8

2. Start the BI Overview monitor by

2011 SAP AG. All rights reserved. 9

The overview is grouped by the

BI monitored objects status

System + host level status

2011 SAP AG. All rights reserved. 11

Clicking on a component type in the BI

2011 SAP AG. All rights reserved. 12

2011 SAP AG. All rights reserved. 13

2011 SAP AG. All rights reserved. 14

oBI Overview Monitor

oBI Detail Monitors

2011 SAP AG. All rights reserved. 15

With enhancements for Completely BO specific classical ABAP / SAP J2EE

2011 SAP AG. All rights reserved. 16

oBI Overview Monitor

oBI Detail Monitors

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Drill down to the system

Each single instance of a BO Web component is shown including details like

2011 SAP AG. All rights reserved. 18

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The performance category

In the details section you

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and examine the metric

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Introscope metric tree

Avg. Response time of

Exceptions in BI launchpat = InfoView

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2011 SAP AG. All rights reserved. 23

oBI Overview Monitor

oBI Detail Monitors

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Softwarecomponent Technical instances A complete list of BOE 4.0 services

on technical instance level types correspond to different

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BO system wide job

For scrolling through all BO

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Choose the category that you are

For BO systems each BO

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No BO specific metrics for

Exception for unexpected BO

For all other BO servers an inactive

2011 SAP AG. All rights reserved. 28