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PASSENGER EXPERIENCE: Many components, planned and implemented
by different departments at different times, and with many external partners
PR
ALLIANCE
CHECK-IN
LOUNGE
GATE BRAND
DESIGN
CABIN
HARDWARE SERVICE
AMENITIES
& DELIVERY ANICLLARY
AMBIENCE REVENUE
WEB
LOYALTY
CSR PROGRAM
FOOD & SOCIAL
MEDIA
ARRIVAL
BEVERAGE
MOBILE
IFEC
CO-
BRANDING
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THE NEED TO TAKE A 360 VIEW
OF PASSENGER EXPERIENCE
FIERCE COMPETITION
RAPID EVOLUTION OF
TECHNOLOGY
SHORTER PRODUCT
LIFE CYCLES
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WHERE DO YOU STAND?
4
WHERE SHOULD YOU BE HEADING?
WHAT ARE
PASSENGER XPERIENCE
WORKSHOPS?
5
In-depth presentation
of airline trends
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WORKSHOPS
FOCUS ON YOUR
SITUATION AND
NEEDS
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THE HIGH VALUE OF A PAXEX360 WORKSHOP
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GOALS RELEVANT TO YOUR AIRLINE
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WHO SHOULD ATTEND?
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ABOUT US
Raymond Kollau Daniel Baron
airlinetrends.com LIFT Strategic Design
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NEXT STEP
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