Manual Ingles Vendas-0371

UFCD 0371- Ingls, Vendas
FORMAO VIDA ATIVA

Vendas
UFCD 0371
Business English
Handouts and exercises

Contents:
Unit 1: Introductions and basic structures
Unit 2: Business people-routines and arrangements
Unit 3: Going shopping: Customer Care
Unit 4: Post-sales: Dealing with complaints

C
Greeting someone
(Cumprimentar algum)
Good morning
(Bom dia) Good How do you
do?
morning,
Good afternoon!
(Boa tarde) How do you
Good evening! do?
(Boa noite)
Hello! / Hi!
(ol)
Im fine.
How do you do? How are
How are you? Como ests? you?
Hi, how are
you?
(Im) very well!

not so well.
(Eu estou) well! Im feeling down. So so
o.k.
fine! terrible.
great!
cool!
Thank you! Obrigado /a
Thanks!
Saying goodbye!
(dizer adeus)
See you soon! (At breve)
See you tomorrow! (At amanh)
See you on Monday! (At segunda)
Good bye! (Adeus)
Bye bye!
Bye! (tchau)
Good night! (boa noite)
Have a nice weekend! (Tenha um bom fim-de-semana!)
See you (later!) At logo
Greeting someone
Complete the following chart.
Portuguese English
1. Ol!
2. Bom dia.
3. Boa tarde.
4. Boa noite.
5. Boa noite. (para despedida)
6. Como est (s)?
7. How are you doing?
7. Estou bem, obrigado. Im fine, thanks.
8. Estou ptimo / a.
9. Estou horrvel.
10. Estou em baixo.
11. At breve.
12. At amanh.
13. At segunda.
14. Adeus.
15. Tchau, tchau.
16. Tenha um bom fim-de-
semana.
Introducing myself and someone else
Read the dialogues bellow.
Dialogue 1
Hello, my name is Lewis Berg. Whats your name?
Im Ako Sashimy.
Can you repeat, please?
Ako Sashimy.
Can you spell that?
A-K-O S-A-S-H-I-M-Y
Nice to meet you.
Nice to meet you too, Mr. Berg. Dialogue 2
Anna, this is the new teacher, Joanna Miller.
2. Nice to meet you, Joanna and welcome to
our school. Im Anna Rice.
Pleased to meet you, Miss Rice.
Have you
Dialogue 3 No, I met John? Pleased to
haven't. meet you.
What's your full name please?
My first name is Sonja and my last name Pascalli.
Sorry , what was your last name again?
Pascalli.
I'm sorry I don't understand. Could you repeat that
more slowly please.
P-a-s-c-a-double l-i
1. Introducing myself and someone else

Complete the following chart.
Portuguese English
1. O meu nome ...
2. Como que te chamas?
3. Eu sou o / a...
4. Pode (s) repetir, por favor?
5. Pode (s) soletrar isso, por favor?
6. Prazer em conhecer-te.
7. Prazer em conhecer-te, tambm.
8. This is my friend...
9. Welcome to our class.
10. Pleased to meet you.
11. J conheces o?
Yes, I have /havent

Listen and repeat the alphabet.
A B C D
[ei] [bi] [ci:] [di]
(name) (book) (Daniel)
E F G H
[i /] [e] [ ef] [dji] [eitj]
(English / effort) (fact) (gin /get) (house / hour)
I J K L
[ai] [djei] [kei] [el]
(I / Italy) (Jennifer) (kind)
M N O P
[m] [n] [ow] [pi:]
(over) (Peter)
Q R S T
[kiu] [ar] [ess] [ti]
(quiz) (Rachel) (Samuel)
U V W X
[iu] [vi] [doubliu] [eks]
(Vera) (William) (excentric)
Y Z
[uai] (zd)
(why) (zebra)
Can you spell your name

please?
Yes, of course:
S A S H I M- Y
http://www.real-english.com/reo/3/unit3.html
Pronunciation
Vowels and diphthongs

(Vogais e ditongos)
Groups of consonants
(Dgrafos)
Hello. Im
Hi. Im Meridith
Bill Gates. Perry.
Were from the United States;

Were in the Technology
business.
1. Who is he? ______________________________________________________________________

2. Who is she? _____________________________________________________________________
3. Where are they from?_____________________________________________________________
4. hat business are they in?__________________________________________________________
Personal Pronouns: Subject Personal pronouns: Object

I me me, mim
____
you tu/ voc you te, ti
he ____ him -o, lhe, a ele
she Ela her -a, lhe, a ela
it ele / ela (para coisas ou animais ou it lhe, a ele / a ela (para coisas
quando no h um sujeito real para a ou animais ou quando no h
frase) um sujeito real para a frase)
we ____ us nos, a ns
you vs/ vocs you vos, a vs/ a vocs
they ____ them lhes a eles / a elas
Ex: You love me. (Tu amas-me)

I love you. (Eu amo-te)
I love him. (Eu amo-o)
Informative Handout - Present Simple of verb to be

(Presente simples do verbo ser ou estar)
Affirmative Affirmative Conjugao na

(Full and and formal) (Shortened form afirmativa
and informal)
I am Im Eu sou
You ______ Youre Tu s / Voc
He _____ Hes Ele
She ____ Shes Ela
It _____ Its Ele / ela /isso
We are Were Ns somos
You _______ Youre Vs sois / vocs so
They are Theyre Eles / Elas so
Negative Negative Conjugao na negativa

(Full and and formal) (Shortened form
and informal)
I am not Im not Eu no sou
You are not You arent Tu no s / Voc no
He is not He isnt Ele no
She is not She isnt Ela no
It is not It isnt Ele / ela /isso no
We are not We arent Ns no somos
You are not You arent Vs no sois / Vocs no so
They are not They arent Eles/ Elas no so
Interrogative form Conjugao na
interrogativa
Am I ? Eu sou?
Are you? Tu s? / Voc ?
Is he? Ele ?
Is she? Ela ?
Is it? Ele / ela /isso ?
Are we? Ns somos?
Are you? Vs sois? Vocs so?
are they ? Eles / Elas so?
A- Complete the sentences with the correct form of the verb to be
1. What __________your name?; 2. Where _________you from?

3. My name ___________Peter. 4. Hello, I__________John.
5. We ___________from China. 6. Where ________he from?
7. She _________ a receptionist. 8.He __________a teacher.
B Rewrite the sentences in the negative and in the interrogative form.

1. She is Portuguese.
Negative:________________________________________________________________________________
Interrogative: ____________________________________________________________________________?
2. We are English.
Negative: _______________________________________________________________________________
Interrogative: ___________________________________________________________________________?
3. John is from Canada.
Negative: _______________________________________________________________________________
Interrogative: ___________________________________________________________________________?
4. Anna and Paul are Italian.
Negative: ________________________________________________________________________________
Interrogative: ___________________________________________________________________________?
5. We are French.
Negative: ________________________________________________________________________________
Interrogative: ___________________________________________________________________________?
6. I am American.
Negative: ________________________________________________________________________________
Interrogative: ____________________________________________________________________________?
Attention: This is John. He is a teacher and you are the students.
Demonstrative determiners
(Pronomes / determinantes demonstrativos)
this isto / este(a) Examples Exemplos
these estes / estas (demonstrative determiners) (Determinantes
that aquele / aquela / aquilo demonstrativos)
those aqueles / aquelas / aquilo This ball is big. Esta bola grande.
These balls are big. Estas bolas so grandes
That ball is big. Aquela bola grande.
Those balls are big. Aquelas bolas so grandes.
Examples Exemplos
(demonstrative pronoun) (pronome demonstrativo)
This is a ball. Isto uma bola.
These are are balls. Isto so bolas.
That is a ball. Aquilo uma bola.
Those are balls. Aquilo so bolas.
Definite article Indefinite article

(artigo definido) (artigo indefinido)
the o, a, os, as
Ex: The teacher. O professor. a um / uma
(before consonants) (antes de consoantes)
The teachers. Os / As professoras.
a ball uma bola
an um / uma
(antes de vogais) (antes de vogais)
an Englishman um Ingls
POLICEMAN DOCTOR SINGER TEACHER

DENTIST VET MECHANIC HOUSEWIFE
ELECTRICIAN ACTOR ARCHITECT COOK
Job
s
and
ind
efin
ite
He is a doctor. arti
cle
a/a
n
Hes an actor
0 zero, oh, 26 twenty-six 1.If a number is in the range 21 to 99, and

nothing 27 twenty-seven the second digit is not zero, we should write
1 one 28 twenty-eight the number as two words separated by a
hyphen:
2 two 29 twenty-nine
3 three 30 thirty 56 fifty-six 47 forty-seven
2. Numbers over 100 are generally written in
4 four 40 forty (no "u")
figures. If you say them aloud or want to
5 five 50 fifty write them in words rather than figures you
6 six 60 sixty put 'and' in front of the number expressed by
7 seven 70 seventy the last two figures. For example:
8 eight 80 eighty Eg. 505 five hundred and five
9 nine 90 ninety Note:
10 ten 100 a/one hundred The British use 'and' before tens and ones but
11 eleven 101 a hundred and one the Americans usually leave the 'and' out.
12 twelve 110 a hundred and ten Eg. 602 six hundred and two
13 thirteen 120 a hundred and twenty (AmE: six hundred two)
14 fourteen 200 two hundred 3. Numbers between 1000 and 1,000,000 is
15 fifteen 1,000 a/one thousand usually said or written in words as:
16 sixteen 1,001 a thousand and one 1,704 one thousand, seven hundred
17 seventeen 1,010 a thousand and ten and four
18 eighteen 2,000 two thousand (AmE: one thousand, seven hundred
19 nineteen 10,000 ten thousand four)
20 twenty 11,000 eleven thousand 4,365 four thousand, three hundred
21 twenty-one 100,000 a/one hundred and sixty-five
22 twenty-two thousand (AmE: four thousand, three hundred
23 twenty-three 1,000,000 a/one million sixty-five)
24 twenty-four 2,000,000 two million 4. Four-figure numbers ending in 00 can also
be said or written as a number of hundreds.
25 twenty-five 1,000,000,000 a/one billion
From Eg. 1900 nineteen hundred
5.Expressing millions.
http://www.studyenglishtoday.
net/ cardinal-numbers.html Eg. 2,572,285 two million five
hundred (and) seventy-two thousand
two hundred (and)eighty-five
Note:
AmE: a thousand million = a billion
BrE: a thousand million = milliard.
13 -----19: ..teen Note: no final S after dozen,
hundred, thousand, million and billion
20-----90: ty five hundred pounds
seventy thousand years
Write the following numbers
24 39 52 74
26 41 54 77
32 43 58 82
37 45 63 96
Phonetics
I/ /I:/ /e/ /ei/
six three ten eight
fifty thirteen twenty eighteen
Look at the questions. Can you associate them with the proper answers?
- How old are you? - Can you spell your surname?

- Whats your mobile number? - Whats your address?
Write as more names of family members as you can.
Male Female Male Female

grandfather grandmother
Personal Pronoun Possessive Adjective Possessive Pronoun Translation

I My Mine
You Your Yours
He His His
She Her Hers
It Its Its
We Our Ours
You Your Yours
They Their Theirs
EXAMPLES:
This is my book. This book is mine.
Thats his room. Its his.
That is her notebook. That notebook is hers.
This is our bed not your bed. The bed is ours, not yours.
These are your pens. These pens are yours.
Those are their cars. Those cars are theirs.
Notes: _________________________________________________________________________________
*EXERCISES
1- Whose is that? Insert the correct possessive pronoun for each sentence.
a) Its our dog. Its ___________.
b) Thats her cat. Its ___________.
c) Its their house. Its __________.
d) Its your bike. Its____________.
e) Is this my passport? Oh, yes, its _______________.
f) Mr. Miller this is your car and that one Mr Silver is ____________.
Attention! Lucys dog or Her dog
O co da Lcia ou O co dela
A. Do the exercise according to the example above. Use the Possessive adjectives
1. Johns car or ____________________
2. My mothers name or ___________________
3. My parents house or ___________________
4. My cats name or _____________________
5. My dog and Johns or ____________________
Question words Pronomes interrogativos
What?
How?
Who?
How many?
How much?
How far?
How long?
How often?
Which?
Why?
Whose?
What time?
A. Who are you? Answer to the questions on your notebook

1. What is your name?
2. How old are you?
3. - Where are you from?
4. Where do you live?
5. Do you have a mobile phone? What is your phone number?
6. What is your marital status? Are you single, married or divorced?
7. Do you have children? How many?
8. Do you have any siblings? How many?
B. Find each word / expression in the squares.
Hello; good morning; how are you; fine, thanks; name; surname; age; address; birthday; mobile phone;
nationality; job; sorry; good bye
H E L L O B O R N G F I T
O N V S V G S Y U O I B H
W A B U G N A M E O N I A
X T H R B F D D S D E R N
A I G N H X D C P X C T K
R O T A N Z R G E Z T H S
E N C M A G E B L M H D T
X A F E M X S N L O A A D
Y L T X O Q S O R R Y Y V
O I U J P A U J Z N K C B
U T M O B I L E D I S F H
S Y K B Y S P H O N E D N
G O O D T B Y E S G E T M
Informative Handout
Present Simple of Verb to have got
(Presente simples do verbo ter)
Affirmative Affirmative Conjugao na
(Full and and formal) (Shortened form afirmativa
and informal)
I have got Ive got Eu tenho
Tu tens / Voc tem
You have got Youve got
He has got Hes got Ele tem
She has got Shes got Ela tem
It has got Its got Ele / ela /isso tem
We have got Weve got Ns temos
You have got Youve got Vs tendes / vocs tm
They have got Theyve got Eles / Elas tm
Negative Negative Conjugao na negativa

(Full and and formal) (Shortened form
and informal)
I have not got I havent got Eu no tenho

Tu no tens / Voc no tem
You have not got You havent got
He has not got He hasnt got Ele no tem
She has not She hasnt got Ela no tem
It has not got It hasnt got Ele / ela /isso no tem
We have not We havent got Ns no temos
You have not got You havent got Vs no tendes / Vocs no tm
They have not got They havent got Eles/ Elas no tm
Interrogative form Conjugao na interrogativa
Have I got? Eu tenho?

Have you got? Tu tens? / Voc tem?
Has he got? Ele tem?
Has he got? Ela tem?
Has it got? Ele / ela /isso tem ?
Have we got? Ns temos?
Have you got ? Vs tendes?Vocs tm?
Have they got? Eles / Elas tm?
Affirmative Conjugao na afirmativa

(Full and and formal)
I have Eu tenho
You have Tu tens / Voc tem
He has Ele tem
She has Ela tem
It has Ele / ela /isso tem
We have Ns temos
You have Vs tendes / vocs tm
They have Eles / Elas tm
Negative Conjugao na negativa
(Full and and formal)
I dont have Eu no tenho

You dont have Tu no tens / Voc no tem
He doesnt have Ele no tem
She doesnt have Ela no tem
It doesnt have Ele / ela /isso no tem
We dont have Ns no temos
You dont have Vs tendes / vocs no tm
Interrogative form Conjugao na interrogativa
Do I have? Eu tenho?
Do you have? Tu tens? / Voc tem?
Does he have? Ele tem?
Does she have? Ela tem?
Does it have? Ele / ela /isso tem ?

Do we have? Ns temos?
Do you have? Vs tendes? Vocs tm?
Do they have? Eles / Elas tm?
They dont have Eles / Elas no tm
Attention!
Besides this verb you also have the verb have to (ter de)!
Ex: I have to do my homework. (Tenho de fazer o meu t.p.c)
EXERCISES WITH HAVE
A: Complete with: have or has B: Write negative sentences.(use a pronoun)

1. Alma and Avia have long hair.
1. Gilad and Uri have green hair .
2. I _________ two cats.
3. Avishag __________ a lot of friends. They dont have green hair.. .
4. My friend and I __________ money for pizza. 2. Liza has curly hair.
5. Ben ______________ glasses. ____________________________________________________
3. Ron has a million dollars.
6. My dog _______________ puppies. ____________________________________________________
7. You ____________ a nice smile. 4. Dor and I have long hair.
9. Gili and I _______________ a lot of homework.___________________________________________________
5. I have big ears.
10. You and your friend _______ piano lessons. ____________________________________________________
C. Make questions.
1. you / big feet / ?
Do you have big feet? .
.2. a small nose / ?
___________________________________________________________________
3. you and your sister / a bike/ ?
____________________________________________________________________
4. the dog / three eyes / ?
____________________________________________________________________
5. my friend and I / homework?
____________________________________________________________________
Present Simple: To Be or To Have
I _______ a boy. I _______ a girl.

I _______ a dog. I _______ a cat.
I _______ a cat.
I _______ a dog. I _______ food.
D. Write: am, is, are, have, or has. E. Make negative sentences

(use: am/is/are not, or: dont/doesnt have)
. I _________ one brother. 1. You _______________ 66 years old.
. He ________ 16 years old. 2. We _______________ English every day.
. We ________ a cat. 3. Gili _________________ four legs.
. It _________ five legs. 4. Your teacher _______________ rich.
. We ________ English every week. 5. They _____________ a birthday today.
. Our teacher _________ very nice. 6. Grandmother ______________ teeth.
. Her name _______ Marion. 7. I _____________ a bike.
. She thinks our class _______ the best. 8. Bennos hair __________ black.
. We ________ a lot of homework. 9. Yasmin and I ____________ horses
0. The homework ______ difficult. 10. His eyes ___________ very good.
1. I _______ happy we study English. 11. He ________ a good driver.
2. English _______ an important language. 12. Maya and Maya ___________ from Spain.
3. My friends and I _____ good students. 13. Avigails house____________ a pool.
4. We ______ always quiet in class. 14. I _________ not hungry.
Portuguese
English
Pen Esferogrfica, caneta
Pencil sharpener Lpis e afia-lpis
Notebook / Notepad Caderno
Rubber / eraser Borracha
Ruler Rgua
Folder Dossier
Dictionary Dicionrio
Board, marker, wiper Quadro, marcador e apagador
Door Porta
Table Mesa
Chair Cadeira
Desk Secretria
Cupboard Armrio
Window Janela
Pencil case Estojo
Satchel / rucksack Mochila
Sellotape Fita cola
Glue Cola
Computer Computador
Screen Ecran
Keyboard Teclado
Mouse Rato
Mouse pad Tapete de rato
Printer Impressora
X-rox Fotocopiadora
Lamp Candeeiro
Waste bin Cesto do lixo
Stapler Agrafador
Hole Punch Furador
Timetable /Schedule Horrio
Map Mapa
1.
Complete the questions with: this, that, these or those.

2. How much are_______ mugs? 3. How much is ________ T-Shirt?
4. How much are 5. How much is________ doll? 6. How much are_________ watches?
________tothbrushes?
Grammar Exercises
1. Rewrite the senteces in the negative forms.
1. This is a book. This isnt a book.
2. We are Portuguese. _____________________________________________.
3. They are French. _____________________________________________.
4. This is a wiper. _____________________________________________.
5. These are books. _____________________________________________.
6. I have a pen. _________________________________________________.
7. She has a hole punch. _________________________________________.
8. We have folders. ______________________________________________.
2. Translate the following sentences.
1. Isto no uma caneta _____________________________________________.
2. Ns no temos lpis. _________________________________________.
3. Eles tm borracha? __________________________________________.
4. Este lpis teu? _____________________________________________.
5. Este o teu livro? - ______________________________________________.
6. Quanto so aqueles relgios? _____________________________________________.
7. Isto um furador? _____________________________________________.
8. Aqueles livros no so bons. _____________________________________________.
For you to understand texts better it is important to organize your vocabulary, so fill in
the glossary related to business and sales (vendas).
English Portuguese
Boss - bosses Patro
Businessman- businessmen Homem de negcios
Clerk (s) Funcionrio
Client(s) Cliente
Customer (s) Cliente
Factory - Factories Fbricas
Guest(s) Hspede / cliente (restaurante) / convidado
Manager(s) Gerente
Manufacturer(s) Fabricante / produtor
Out-of stock Sem stock
Producer (s) Produtor
Sales assistant(s) Assistente de vendas
Sales director(s) Diretor de vendas
Sales representative(s) Representante de vendas
Shop assistant(s) Assistente de lojas
Stock
Supplier(s) Fornecedor
Employer(s Patro / empregador
Employee(s) Empregado
Sales verbs
English Portuguese
Acquire Adquirir /obter
Be satisfied Estar /ficar satisfeito
Buy Comprar
Complain Reclamar
Cost Custar / custo
Export Exportar
Import Importar
Like Gostar
Make a discount Fazer um desconto
Order Encomendar / fazer o pedido
Pay Pagar
Purchase Comprar / compra
Refund Reembolsar
Return Devolver
Sell Vender
Want Querer
1. Write correct sentences in the present simple.

a) Our / sell/ shop/ usually/ well / at Christmas time.
______________________________________________________________________________
b) We /products/ from/ never/ China /import
_______________________________________________________________________________
c) The / complain/ clients/ sometimes/ about / products/ the
_______________________________________________________________________________
d) John / buy/ usually/ his groceries/ at LIDL
_______________________________________________________________________________
e) Satisfied/ customers/ be/ our/always
_______________________________________________________________________________
2. Now rewrite the following sentences in the negative and interrogative forms.
a) They buy quality products at our shop.
Negative: _______________________________________________________________________________
Interrogative: ____________________________________________________________________________
b) Our boss orders products from Italy.
Negative: _______________________________________________________________________________
Interrogative: ____________________________________________________________________________
c) We only acquire excellent national goods.
Negative: _______________________________________________________________________________
Interrogative: ____________________________________________________________________________
A day in the life of a Shop Assistant

Muna is a Shop Assistant. She works in a clothes shop in the Westfield
Centre in Derby. She works five days a week. Muna starts work at
9:00am and finishes at 6:00pm. She has one day off in the week and
one day off at the weekend.
In the morning she serves customers on the till. It is important to make
sure she gives customers the correct change. She works for about
three hours before she goes for lunch.
Then she helps customers with any problems on the shop floor. She
always smiles and talks to customers in a polite way. The shop is busy and she stands on her feet all day and her
legs get very tired.
She enjoys her job. She loves to meet different people and enjoys a busy day, but she also likes her hobbies. In
her free times she goes swimming and running and she likes to watch TV on the weekends.
Answer the questions

1) Where does Muna work?
___________________________________________________________________________________________
2) How many hours a day does she work?
___________________________________________________________________________________________
3) What does she do at work?
___________________________________________________________________________________________
4) Why does she like her job?
___________________________________________________________________________________________
5) Which are her hobbies?
___________________________________________________________________________________________
___________________________________________________________________________________________
6) Give examples of other hobbies and tell what you like to do.
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
TELLING THE TIME

ASKING FOR THE TIME:
What time is it? Its
Please, tell me the time. Its
Can you tell me the time? Yes. Its
Can you tell me what time it is? Sure. Its
Could you tell me what time it is? Of course. Its
Do you know what time it is? Yeah. Its
LETS REMEMBER:
MINUTE HAND HOUR HAND
THERE ARE TWO WAYS FOR TELLING THE TIME:
THE INFORMAL WAY & THE FORMAL WAY
In the formal way, whenever the minute hand places at 12 3 6 9, we will say
O CLOCK
A QUARTER TO A QUARTER PAST/AFTER
HALF PAST / AFTER

THE INFORMAL WAY THE FORMAL WAY
(Literally) (First minutes then the hour)
8:00 Its eight oclock. Its eight oclock.
8:05 Its eight oh five. Its five past eight.
8:15 Its eight fifteen. Its a quarter past eight.
8:30 Its eight thirty. Its half past eight.
8:45 Its eight forty five. Its a quarter to nine.
8:50 Its eight fifty. Its ten to nine.
We can also say:

12:00pm Its twelve o clock. Its noon. Its midday.
12:00am Its twelve oclock Its midnight.
5:00am Its five oclock in the morning.
5:00pm Its five oclock in the afternoon.
8:00pm Its eight oclock in the evening.
EXERCISES:
1. LOOK AT THE CHART. WRITE IN NUMERALS THE TIME:
It is five to one. : It is seven oh eight. :
It is eleven twenty two. : It is ten oclock :
It is a quarter past eleven. : It is eleven to four. :
It is half past nine. : It is nine thirty. :
It is a quarter to three. : It is ten past five. :

2. WHAT TIME IS IT? WRITE THE TIME IN LETTERS:
a. 4:50 ______________________ ______________________________
b. 6:08 ______________________ ______________________________
c. 11: 55 ______________________ ______________________________
d. 3:30 ______________________ ______________________________
e. 1: 15 ______________________ ______________________________
f. 5:54 ______________________ ______________________________
g. 12:15 ______________________ ______________________________
h. 3:35 ______________________ ______________________________
i. 9:25 ______________________ ______________________________
j. 10:40 ______________________ ______________________________
k. 7:45 ______________________ ______________________________
3. CHOOSE THE CORRECT ANSWER.

1. Its ten to eleven.
a. 10:11 b. 11:10 c. 10:50
2. Its a quarter after eight.
a. 8:45 b. 8:15 c. 7:45
3. Its five to five.
a. 5:05 b. 4:55 c. 5: 55
4. Its two to one.
a. 12:58 b. 1:58 c. 2:01
4. WHAT TIME DOES THE SHOP CLOSE?
a) in 7. P.m b) on 7 p.m. c) at 7p.m
Remember: at +time
How to write and read dates

Days of the week
Monday - Tuesday - Wednesday - Thursday - Friday - Saturday - Sunday
Months
January February March April May June
July August September October November December
Remember : days and months always begin with a Capital Letter. Example: Monday monday
Ordinal numbers: most ordinal numbers are formed by adding -th to the cardinal number.
Example: seven seventh
BUT there are exceptions! Have a look at the list below and complete.
1st first
2nd ... second
3rd ... third
4th ... fourth
5th fifth
6th sixth
7th seventh
8th eighth
9th ninth
10th ... tenth
11th eleventh *
12th twelfth *
13 thirteenth *
14 .. fourteenth
15 .. fifteenth
16 . sixteenth
17 .. seventeenth
18 .. eighteenth
19 .. nineteenth
20th .. twentieth
21st .. twenty first
22nd .. twenty second
23rd .. twenty third
24th .. twenty fourth
25 .. twenty fifth
26 .. twenty sixth
27 .. twenty seventh
28 . twenty eighth
29 . twenty ninth
30 . thirtieth
31 .. thirty first
Careful! Numbers 11 / 12 / 13 add *th, even though they end in 1 , 2
and 3 !!
How to ask for the date.

Whats the date today? What day is it today? What is todays date?
How to write and read the date.
As a general rule: British English day + month

American English month + day
British English
You write: You read/ say:

7th May (the seventh of May)
Tuesday 7th May (Tuesday the seventh of May)
Tuesday 7th May 2006 (Tuesday the seventh of May, two

thousand and six)
How to read the years
1.997 = nineteen ninety seven (we read the year as separate chunks)
2014 = twenty fourteen (we read it as chunks from 2.010 upwards)
2.000 = two thousand

2.007 = two thousand seven / two thousand and seven / two thousand oh seven
Practice: write down the dates in the way you would read them.
1) 2f, 29 / 07 / 1995 5) 3f, 01 / 04 / 1994
2) 4f, 02 / 01 / 2009 6) 5f, 11 / 11 / 2003
3) 6f, 13 / 08 / 1999 7) 6f, 31 / 03 / 1975
4) Sbado, 3 / 12 / 2001 8) 12 / 10 / 2016

Informative handout: Modal Verbs
Can we meet at 4?
INFORMATIVE HANDOUT
MODAL VERBS have special characteristics:
they are followed by bare infinitive (infinitive without to);
no s on the 3rd person singular;
no ing form;
no auxiliaries in the interrogative and negative forms.
Modal Verb Function Substituing verb
Can Could/ ability - John can speak English, but he can't speak To be able to
Cant= Couldnt
Cannot
Spanish. To be capable of
ability (in the past) - My mother could swim when she was To be (im)possible to
younger.
To be allowed to
possibility - I can learn English.
permission - Can I smoke in the room?
offer - Can I help you, madam?
request - Could you bring me a cup of tea, please?
May/ Might permission (politeness) - May I open the window, please? To be allowed to
May not
possibility - The chauffeur may be in the car. To be likely to
Susan may not come tomorrow. To be probable to
You might participate in the contest.
Perhaps will
probability - It might rain.
Will Would/ requests (more polite) - Would you mind closing the door? To want
Wont wouldnt
determination/intention - I will pass the exam. To desire
To be determined to
Shall / Should/ offer - Shall I open the door for you? Do you want?
Shant Shouldnt
suggestion - Shall we go to the cinema? Lets
advice - You should eat more vegetables. To have to (morally)
duty/moral obligation - Children should listen to their To be the (moral) duty
parents. To be better
would better
Must / obligation/duty - You must do your homework, whether you To have to
want to or not. To be obliged to
deduction - He has a great car. He must earn a lot of To have the obligation
money.
To be certain
necessity - You must go to the doctor if you can't see well.
Mustn't prohibition - You mustn't cross the road when the red light To be forbidden
is on. To be prohibited
Ought to recommendation/moral obligation - You ought to study To have to
more.
Need/ (absence of) obligation/necessity - You neednt run. Its To be necessary
/Neednt still early. Dont need to
Dont have to
Match the words from the first column with the corresponding shop:
1. Cakes, bread 1. chemists

2. rings, watches, necklaces 2. dry-cleaners
3. beds, chairs, armchairs 3. bakers
4. stamps, envelopes 4. furniture shop
5. newspapers, magazines, 5. butchers
comics 6. greengrocers
6. roses, carnations,lilyes 7. caf
7. wine, gin 8. jewellers
8. cheese, butter, 9. travel agency
9. drugs, medicines, cosmetics 10. florists
10. meat 11. post office
11. cigarettes, matches 12. boutique
12. fish 13. opticians
13. clean clothes 14. shoes shop
14. sandwiches, drinks 15. bank
15. get money, cash a cheque 16. newsagents
16. to book a vacation 17. grocers
17. books 18. fishmongers
18. tools 19. tobacconists
19. clothes 20. supermarket
20. glasses, sun glasses
Put the right word:

1. Go to the .and buy a nice bouquet of roses for Ginas birthday.
2. I feel like eating some fish. I go to the ..to buy some.
3. All her clothes are dirty. I dont know why she doesnt go to the,.
4. Thenwell meet at the .and we can talk and drink a coffee.
5. They wanted to buy that car, so they went to the.to take the money.
6. My kid reads a lot of comics. I always go to the to buy them.
7. This year we go in Italy to spend our summer holyday. Tomorrow we go to
the.to see some offers.
8. I got this terrible cold. Please go to the ..and buy some aspirins.
9. Tonight we cook a great steak. We went to the and bought some
pork.
10. I proposed Mary to be my wife. Today I go to the and buy the
ring.
Look at this town! Use the words in the boxes to fill in the gaps.
Answer these questions: IN THIS TOWN. WHERE CAN YOU.?

Where can you buy aspirins?
Where can you pray?
Where can you buy some flowers?
Where can you post letters?
Where can you learn and study?
Where can you cross the street?
Where can you get fruit and vegetables?
And meat?
What about bread?
Where can you get a bus?
Where can you buy a dress?
Write T if the sentence is true or F if it is false. (Correct the false ones)
There is a bookshop between the clothes shop and the chemists. (..)
There are plants outside the florists. (..)
Theres a letterbox in front of the bookshop. (..)
There is a greengrocer next to the post office. (..)
Its nearly three oclock. (..)
The postman is carrying four envelopes in his hand. (..)
The double-decker bus is yellow.. (..)
There is a couple waiting for the taxis. (..)
The telephoe box is near the school. (..)
IS THERE? / ARE THERE? (Give answers as regards this town)
Is there a letterbox near the school?
Is there a bus stop near the school?
Are there people in the post office?
Are there cars in the street?
Is there a cinema in this town?
Is there a butcher next to the baker?
Are there any vegetables outside the greengrocer?
Is there a station?
You can work on some prepositions
NEAR/ NEXT TO BEHIND BETWEEN

IN FRONT OF OVER IN ON UNDER
May be this can help you too!!!

9 15
12 10 3
8 22 2
19 5 11
6 16 1
13 17 4
18 7 14
12 21 20
SHOPPING AROUND TOWN

This is a map of your town. You live on Oxford Street, just after the hotel. Today is Saturday and
you have a very busy timetable:
Where will you go to. (give the name of the place)

1. do the shopping do the shopping?
2. go to the bank on Brook Street

3. send letters send letters?
...
4. buy tennis balls
5. have a drink with John at the pub buy tennis balls?
near the Italian restaurant

6. buy the new Harry Potter buy the new Harry Potter?
.
7. have lunch at the Indian restaurant
8. go to the park visit Janice?
9. visit Janice who is sick

10. watch the new film with Brad Pitt watch the film?
..
Where is (use prepositions of place)

the supermarket?
the post office?
the sports shop?
the bookshop?
the cinema? ..
Now give the directions to go from one shop on your list to the other:
1 2: ...
2 3: ...
3 4: ...
A- Read the text carefully.
Going shopping
Mrs Smith is going shopping with her son. They are looking for a present for Mr Smith's birthday. Mrs
Smith wants to buy him a new camera and Tom wants to buy him a jumper.
They drive to the department store on the high street. Mrs Smith uses the escalator to go to the
Electrical Department on the third floor and Tom takes the stairs up to the Men's Clothing
Department on the first floor.
When she gets to the Electrical Department she finds that cameras are sold in the Photography
Department on the ground floor. She takes the elevator down and asks the sales assistant there for
some help. She doesn't know much about cameras and needs some advice. He recommends an
automatic camera by Olympus, but it is too expensive. She asks him if he has anything a little cheaper
and he tells her about a special offer on the Pentax range. It still seems expensive so she thanks the
assistant and decides to shop around first.
Meanwhile, Tom is looking at the jumpers. He only has 10 to spend so he can't afford most of them.
He sees his mother and they decide to go to the smaller shops round the corner.
B Now answer the questions on the text youve just read
1. What department does Mrs Smith go to first?

A The Electrical Department.
B The Photography Department.
C The Men's Clothing Department
2. Where are the cameras sold?

A The Men's Clothing Department.
B The Electrical Department
C The Photography Department
3. Do they walk to the shops?

A Yes
B No
4. What department does Tom go to?
A The Women's Clothing Department.
B The Photography Department.
C The Men's Clothing Deparment
5. Can Mrs Smith afford the Olympus camera?

A No
B Yes
6. Mrs Smith went into town alone.

A False
B True
7. Were they were looking for a Christmas present?

A No
B Yes
8. How much does Tom have to spend?

A 10
B 15
C 20
9. Where do Mrs Smith and Tom go after the department store?

A To the shops round the corner.
B To the supermarket round the corner.
C To the bakery round the corner.
10. How does Mrs Smith get around the store?

A She walks up and down the stairs.
B She takes the escalator up and the elevator down.
C She walks up the stairs and takes the elevator down.
D She takes the elevator up and the escalator down.
Present Continuous
Interrogative
Affirmative Negative
Am I walking?
Long form Short form Long form Short form
I am walking Im walking Are you walking?
I am not walking Im not walking
You are walking Youre walking Is he walking?
You are not walking You arent walking
He is walking Hes walking Is she walking?
He is not walking He isnt walking
She is walking Shes walking Is it walking?
She is not walking She isnt walking
It is walking Its walking Are we walking?
It is not walking It isnt walking
We are walking Were walking Are you walking?
We are not walking We arent walking
You are walking Youre walking Are they walking?
You are not walking You arent walking
They are walking Theyre walking
They are not walking They arent walking
1 Write the numbers in the correct picture.
1. raincoat
2. gloves
3. belt
4. trousers
5. skirt
2 - Write the appropriate word in the gaps.
tracksuit vest high-heeled shoes cap

pyjamas scarf swimsuit socks
1) I usually wear my ______________when I practice sport. 2) My mum always puts on her

_______________ when she goes to a party. 3) We wear our _____________ when we go to bed. 4) I
never go out without a __________ under my sweater in winter. 5) Do you use a ____________ to keep
your neck warm? 6) Every summer, I put on my __________and I go to the swimming-pool. 7) We
usually wear __________ with our shoes.
Example: scarf gloves swimsuit coat (the swimsuit is for the summer)
a) top skirt trousers shorts b) watch trainers slippers high-heeled shoes
c) cap handbag hat hair net d) top T-shirt blouse tracksuit bottoms
e) raincoat coat jacket socks f) boots necklace earrings bracelet
Read and role-play the dialogue.

Clerk: Hello, do you need some help?

Customer: Yes please. Im looking for a pair of jeans.
Clerk: What color?
Customer: Blue.
Clerk: What size do you need?
Customer: 10.
Clerk: Here you go. They are 10.
Customer: How much do they cost?
Clerk: $25.00.
Customer: Thats fine. Where are the fitting rooms?
Clerk: Over there. Beside the stairs.
Customer: Thank you.
LATER. The customer is back
Customer: They fit just fine. I would like to buy them.
Clerk: Good. That would be $25.00.
Customer: Here.
Clerk: Thank you for shopping with us. Have a nice day.
Customer: Thank you, you too.
Write down important expressions to buy clothes:

PHRASES USED BY A CUSTOMER
Have you on sale?

How much is this?
How much does it cost?
What is the price of?
When does the department store open (close)?
How long do they keep open on Sundays?
This is the first rate shop.
Where can one buy ?
Please tell me how to get to the department?
Lets go over the counter.
Do you sell ?
Where can I receive my purchases?
It does not suit me.
Wrap it, please!
I would like to have it tied up.
Id like to try it on.
Its to loud (tight, long).
It fits me well.
Im sorry but it isnt what I want.
I prefer. to
I have chosen this one.
I leave it to your choice.
PHRASES USED BY A SHOP-ASSISTANT
What can I do for you?

Can I be of assistance?
What size do you take in shoes (suit)?
Its in (out of) fashion.
Its the latest fashion.
It suits you perfectly.
What do you wish to buy?
Anything else youd like?
Will this colour suit you?
This is in great demand now.
1. Listen to the dialogue and fill in the blanks.

EXERCISES
1- Complete these two dialogues with the words provided.
Bought // fit // too small // take it back // Shops // pick up // try it on // wear // store //
Here we have two conversations. The first is between Mrs Smith and her younger son John at
the shops. The second is between Mrs Smith and a shop assistant.
It's Saturday morning and Mrs. Smith is going shopping.

Mrs S: John, I'm going to the_____1_______. Is there anything you want?
John: Yes please! Can you ______2______my magazine from the newsagents?
Mrs S: Of course. Do you want to come with me?
John: No way, I'm going round to Mike's house, sorry.
Mrs S: No problem. I'll be about an hour, be home by 5 o'clock at the latest.
John: O.K. I'll see you later.
A bit later......
Mrs S: John are you home?

John Yes mum, I'm up stairs.
Mrs S: Come down here, I _____3_____you a new Nike T-shirt, I want you to_____4_____.
John Nike? Great I'm coming!
A few minutes later.....
Mrs S: Well, does it_____5_______?

John I think it's a bit ________6_________
Mrs S: Let's have a look. Hmmm, I think you've grown again!
John I can't ______7______it though.
Mrs S: Do you like it?
John Yeah, it's a nice colour.
Mrs S: I'll ______8________to the ______9_______and see if I can change it.
(Remember: Mrs Smith had bought a nice new T-shirt for John, but when he tried it
on it didn't fit.)
Help // refund // check // extra large // purchase too small // change // customer
service desk // receipt
It's Saturday evening and Mrs Smith has to return the T-shirt.
Mrs S: Excuse me, can you _____1_____me?
Shop
Yes of course, what can I do for you?
Assistant
Mrs S: I bought this T-shirt for my son this afternoon, but it doesn't fit him, it's _______2_______
Shop
Do you want to change it or get a ______3______?
Assistant
Mrs S: I'd like to _____4______it for a larger size. Do you have these in large?
Shop I'll just_______5______. Let's see, yes we have large or______6_______, which would you
Assistant prefer?
Mrs S: I think large will be fine, it's for my son.
Shop That's fine, if it doesn't fit just bring it back again. If you take it to
Assistant the__________7____________, they'll sort it all out for you.
Mrs S: Thank you. Just as a matter of interest, do you give refunds?
Shop Yes, of course. You can bring any clothing items back up to three weeks
Assistant after_______8_______, but you must keep the______9_______.
Mrs S: I see., Thanks again.
Shop
You're welcome.
Assistant:
2- Now build up your own dialogue.

This time youre at a shoes store.
_______________
CUSTOMER CARE AT THE SUPERMARKET

Here you have some useful phrases for supermarket shopping.
Read the customers questions and match them with the assistants answers.
Finding your way about Telling the way about
Excuse me... Do you have any trolleys baskets? They're in aisle 12, next to the fresh fruit.
Where can I find fresh vegetables? Yes. It's over there. Can you see?
Do you have a frozen fish section? They're by the entrance.
Asking about products Answering about products

Do you have any fresh tomatoes I'm sorry. We've sold out.
Why isn't there any toothpaste here? I'm not sure. Wait a moment and Ill have a
look in the storeroom.
Asking for help Offering help/Explaining

Could you recommend a good red wine? Try the supermarket brand. It washes very well.
What's the difference between these two What about this one? It's on special offer.
types of coffee?
Which is the best washing powder for This one is much stronger, for espresso.
everyday use?
At the checkout At the checkout
Could I pay here? I've only got 3 items. Yes. But this till is cash only.
Could you check the price on this? Yes. The second one is free.
Is this 'buy one, get one free'? Yes, of course. It's 1.15.
Paying Receiving the payment

How much is that? Is there? Let me see.
Can I pay by credit card/cash/cheque? Yes, of course.
I think there's a mistake on the receipt. That's 43.52, please.
After paying After paying

Where's the nearest bus stop? Yes. It's by the entrance.
How can I apply for a store card? Just across the street, opposite the store.
Do you have a toilet in the store? Fill in this form and bring it back next time you
are here.
First Conditional
Form: If + present, will
Use: Probable future events
If we see any sun in the

UK this weekend, Ill be
very surprised.
Choose the correct options:
If you ll buy / buy today we ll give /
give you a five percent discount.
If you ll opt for/ opt for our monthly payment

plan you wont pay / ll pay anything until
September.
We ll pay / pay you a fair price if you trade/

ll trade in your old car.
If you like/ will like our cars you love/

ll love our prices.
You dont/ wont regret it if you choose/
ll choose one of our fabulous cars.
If you find / ll find a cheaper deal

elsewhere I ll eat /I eat my tie.
Complete the special offers:

1. If you upgrade ....
2. If youre not satisfied ....
3. If you buy a bike today ..
4. .you wont be disappointed.
5. ..well give you one free.
Complaints are never a happy occasion, particularly if you are trying to keep a client or customer
happy and you are struggling with the language.
It is important to remember that responding to a complaint always has FOUR parts:

Apologize for the problem no matter if you created it or not no matter whether the issue is true or not.
What you are apologizing for is the fact that a customer is unhappy. Thats not good for business.
Ask for the specifics of the problem what happened or what went wrong.
Say that you will take action [and take it!], and
Check back with the customer later to make sure the problem was resolved to their satisfaction.
Review the three parts of responses below:
1. Apologizing:
Im sorry . . . Im sorry to hear that . . .
I apologize . . .
I apologize for the problem . . .
I apologize for the inconvenience . . .
My apologies . . .
2. Ask for Specifics

Please tell me exactly what the problem is!
Please tell me exactly what happened!
3. Take Action
I will send someone to take care of it.
We will send the correct order tomorrow.
Let me check with the shippers and see what happened.
I dont know what happened, but I will get back with you later today
Let me straighten this out and I will get back to you today with the
solution.
4. Check back after the situation has been corrected

Ms. Chen, did everything work out to your satisfaction?
Mr. Wozniak, I wanted to see if the problem has been resolved to your
satisfaction.
Did everything work out okay?
Did you get what you needed/wanted?
Practice the two dialogues below with a partner. Be sure to exchange roles so that are both the person with
a complaint and the person responding to the complaint.
Dialogue 1 The missing parts . . .

A: Hello Mr. Chen, may I help you?
B: Yes, I ordered spare parts for my generator, but you sent the wrong parts.
A; Oh no! Can you tell me exactly what parts you ordered and what you got?
B: Yes, I ordered two of part number B235C, but I got two B235Ds instead! They wont fit
my generator.
A: Im very sorry, let me check and see if we have the correct parts here right now and if
we do, I can have someone deliver them this afternoon. Would that be okay?
B: Yes, please the sooner I have the parts the better.
Later . . . .
A: Hello Mr. Chen, did you get the correct parts I sent over ? Are they exactly what you
needed?
B: Yes, they just arrived. Thank you.
A: My pleasure Mr. Chen, again, sorry for the inconvenience.
Dialogue 2 Shoddy service . . .

A: Hello, Anderson Pool Service, may I help you?
B: Yes this is Dolly McBride, someone was supposed to clean my swimming pool today.
No one came.
A: Im sorry Ms. McBride, let me check the schedule and see what went wrong. Can I
send someone over first thing tomorrow morning?
B: Yes, that would be okay.
Tomorrow . . .
A: Hello Ms. McBride?
B: Yes?
A: Did the pool cleaner get over there okay this morning?
B: Yes, everything is fine now. Thank you.
A: Thank you, Ms. McBride and again my apologies for the mix-up* yesterday.
* mix-up means confusion or problem

Read the telephone conversation and find the missing words from those in the box.
Receptionist Twiney Industries. Can I ............................ you?
Hank Weston Good morning. The After Sales service please.
Receptionist One ................................... please.
Anthony Perez Perez, After Sales.
Hank Weston Good morning. This is Mr Weston of Resistatex
......................................... I have a complaint to make about the order I
received this morning.
Anthony Perez What ............................. to be the problem?
Hank Weston Well instead of 2 x 3cm components; you sent me 3 x 2cm
components and the D70 motor you sent doesnt .................................!
Anthony Perez Could I have the order number, please?
Hank Weston Yes, Its F345/01 of 2 March
Anthony Perez OK. I have the ............................. here. It must be a packaging error for
the components. Please accept our ................................. Well send
you the right one immediately.
Hank Weston OK. Its very inconvenient but I suppose well .................................... to
manage. And what are you going to do about the D70?
Anthony Perez Well send you our .................................... this afternoon.

Hank Weston Id prefer a replacement.
Anthony Perez OK. Ill see if we have one in .......................... (He looks on the
computer) Yes, we do. Well .................................... it today. Youll
have it for the day ......................................
tomorrow. Is that OK?
Hank Weston (Rather annoyed) Well, I suppose itll have to be.
Anthony Perez Im very sorry for the ......................................... caused. I assure you it
wont happen again.
Hank Weston Well, Ive never had ........................... with Twineys before.
Anthony Perez And you wont ................................! Goodbye Mr. Weston.
Hank Weston Goodbye!
speaking technician problems details Moment
apologies again help have Seems
after inconvenience work despatch Stock
Now practice the dialogue with your partner, dont forget to be angry Hank!
Activity 1
Work with a partner making and responding to the complaints in the table below. Use the dialogs
above.
Name of Caller with Problem: Name of Caller with Problem:

Sumida Jobes Richard Canalez
Calling to: Panasonic Calling to: Fire Stoppers, Inc.
Problem: Ordered 20 DVD Recorders, Problem: Bought a fire extinguisher, but it

got only 10. doesnt work.
Name of Caller with Problem: Name of Caller with Problem:

Wendy Morales Bob White
Calling to: Windy City Toyota Calling to: Dog Sitters 4U
Problem: Had her car painted last Problem: Scheduled dog sitter for 2 p.m.
week at Toyota, but the paint is today no one came. Need a dog sitter right
already starting to come off. now!

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UFCD 0371- Ingls, Vendas

FORMAO VIDA ATIVA

Handouts and exercises

Unit 1: Introductions and basic structures

Unit 2: Business people-routines and arrangements

Unit 3: Going shopping: Customer Care

Unit 4: Post-sales: Dealing with complaints

(Im) very well!

5. Boa noite. (para despedida)

6. Como est (s)?

7. How are you doing?

7. Estou bem, obrigado. Im fine, thanks.

10. Estou em baixo.

15. Tchau, tchau.

16. Tenha um bom fim-de-

Introducing myself and someone else

Read the dialogues bellow.

Hello, my name is Lewis Berg. Whats your name?

Can you repeat, please?

Can you spell that?

Nice to meet you.

Nice to meet you too, Mr. Berg. Dialogue 2

Anna, this is the new teacher, Joanna Miller.

2. Nice to meet you, Joanna and welcome to

our school. Im Anna Rice.

Pleased to meet you, Miss Rice.

1. Introducing myself and someone else

1. O meu nome ...

2. Como que te chamas?

4. Pode (s) repetir, por favor?

5. Pode (s) soletrar isso, por favor?

7. Prazer em conhecer-te, tambm.

9. Welcome to our class.

10. Pleased to meet you.

Yes, I have /havent

Listen and repeat the alphabet.

Can you spell your name

Vowels and diphthongs

Were from the United States;

1. Who is he? ______________________________________________________________________

Personal Pronouns: Subject Personal pronouns: Object

Ex: You love me. (Tu amas-me)

Informative Handout - Present Simple of verb to be

Affirmative Affirmative Conjugao na

Negative Negative Conjugao na negativa

A- Complete the sentences with the correct form of the verb to be

1. What __________your name?; 2. Where _________you from?

B Rewrite the sentences in the negative and in the interrogative form.

Attention: This is John. He is a teacher and you are the students.

Definite article Indefinite article

POLICEMAN DOCTOR SINGER TEACHER

0 zero, oh, 26 twenty-six 1.If a number is in the range 21 to 99, and

- How old are you? - Can you spell your surname?

Write as more names of family members as you can.

Male Female Male Female

Personal Pronoun Possessive Adjective Possessive Pronoun Translation

Attention! Lucys dog or Her dog

Question words Pronomes interrogativos

A. Who are you? Answer to the questions on your notebook

B. Find each word / expression in the squares.

They have got Theyve got Eles / Elas tm

Negative Negative Conjugao na negativa

I have not got I havent got Eu no tenho

Have I got? Eu tenho?

1. What __your name?; 2. Where _you from?

I _ a boy. I _ a girl.

2. How much are_ mugs? 3. How much is __ T-Shirt?