c



Y

YY 
 is a private sector bank founded on November 26, 1920
inThrissur city of Kerala. The bank is headquartered in Thrissur, Kerala. The
bank commenced business on January 1st, 1921 with an authorised capital of
Rs 5 lakhs and a paid up capital of Rs 45,270. Catholic Syrian Bank has 316
branches, over 125 ATMs, and a net profit of Rs 36.56 crore in 2007-08 on
revenues of Rs 5,960 crore. Catholic Syrian Bank has a strong presence in
p
Yural India and around 80% of the bank¶s branches are located in the
semi-urban and rural areas of India.
The genesis of Indian Banking is associated to a large extent with Swadeshi
Movement, which inspired many Indians to promote Swadeshi Banks in the
beginning of the 20th Century. The enterprising founders of Catholic Syrian
Bank Ltd also found this period an opportune moment to promote the
establishment of a bank. Thus was born The Catholic Syrian Bank Ltd , Eight
decades ago, on 26th November 1920 to be exact at Thrissur,which in later
years acquired the unique distinction of being a centre with the highest
concentration of banks in the South. The founder directors of the bank were
people of eminence known for their foresight, integrity and initiative.
. The policy they laid down has been consistently upheld by the successive
generations who guided the destiny of the institution. The bank commenced
business on January 1st, 1921 with an authorised capital of Rs.5 lakhs and a
paid up capital of Rs. 45270/-

During the first two decades of its functioning, the Bank concentrated only in
Kerala. Banks and credit institutions which proliferated especially in Kerala
received a jolt and many of them came to their doom following the crash of
the Travancore National Quilon Bank in 1938 followed by Palai Central Bank
in1960. During the period many small banks came to the verge of collapse
shaking the confidence of the public and what followed was a process of
consolidation. The strategy of mergers and amalgamations of small banks
with bigger banks brought the number of banks within controllable limits,
thereby making the industry's base strong. In 1964-65, The Catholic Syrian
Bank Ltd took part in taking over the liabilities and assets of five
small/medium sized banks in Kerala. The expansion programme initiated
during these years gathered momentum in the subsequent years.

In August 1969, the Bank was included in the Second Schedule to the Reserve
Bank of India Act 1934. In 1975, the Bank attained the status of "A" Class
Scheduled Bank when its total Deposits crossed Rs.25 crores. The necessity of
imparting training to staff looked very important and a modest beginning was
therefore, made in setting up a Training College in 1975. In the same year the
Bank entered the field of foreign Exchange. At a very early stage, the Bank
recognised mechanisation as an effective tool of management and streamlined
its accounting procedures by introduction of Data processing system. From
November 1975, reconciliation of inter-branch accounts was mechanised by
using IBM Data processing machines.

The decade of the seventies saw the evolution of a new culture in Indian
Banking. Nationalisation of banks imposed "Social Control" and imparted
new ethos to commercial banking . What followed was a massive expansion
of bank branches with a distinct thrust on remote rural belts. Special schemes
were formulated to cater to the diverse credit needs of small scale industries,
road transport operators, agriculturists,and other self employed entrepreneurs.

The Catholic Syrian Bank Ltd did not lag behind in taking up the challenge
and more than 75% of its clientele belong to small and economically weaker
strata of Society. The Bank has a strong rural base with around 80% of the
 branches in rural and semi- urban areas.

Investments in money market and capital market instruments are being

expanded and steps are being taken to have an in house equity research wing
so as to face the challenges of the future. The Bank has also geared up its
machinery to increase its market share of corporate finance in the days to
come.

The real inner strength of a growing organisation lies in its staff resources.
The Bank has been singularly fortunate all these years in creating an
environment in which the employees at all levels could play their role.

Their contribution to the growth of this institution has been invaluable. The
Bank has a very dynamic team on its Board of Directors who are guiding the
destiny of the Bank leading to growth and prosperity.

At present, the bank has a network of ^ ^Y YYY

Y

Ywhich includes NRI/SSI/Industrial Finance and Service branches.
The Bank also plans to open more number of branches in a phased manner.


YY YYYYYpY



Y
For Individuals /Groups

having funded limits not less than Rs.25 lakh

having Term Deposits of not less than Rs.25 lakh with the Bank for acquiring
vehicles for personal use.


 Y Y!Y
 100% of Invoice Value excluding Insurance, registration, road tax etc.,

"
Y 

Y
 
Y Y#$YY Y

EMI for 3 Years - Rs.3430/-

EMI for 4 Years - Rs.2745/-

EMI for 5Years - Rs.2340/-

#
Y Y

Y
13.75%



Y
Hypothecation of the Vehicle.

%
Y
One person with good means.

!YY& '#&pYY
Y
Y
We are acting as Corporate Agent of the leading Life Insurance Company, M/s
Birla Sun Life Insurance Company Ltd. Gist of few of their unit linked life
insurance schemes marketed by us are furnished hereunder.

A unit linked life insurance plan

Premium paying period - minimum 3 years

Death benefit - Higher of SA or Policy Fund

Minimum sum assured - Rs.200000/-

Six investment fund options

Tax benefits under section 80C & 10(10D) of income tax act.

SIMPLYLIFE
A unit linked life insurance plan

10 year regular premium pay.

Annualised premium - Minimum Rs.10,000/- and Maximum Rs.1,00,000/-

Sum assured 5 times the Annual Life Insurance Premium.

Minimum age at entry 8 Yrs- Maximum age at entry -50 Yrs

No medical check ups for the target group- including NRIs from approved countries.
 Two fund options

Tax benefits under section 80C & 10(10D) of Income Tax Act.

3)SupremeLife

A unique unit linked Insurance policy for the higher income group.

Dual death benefits- Sum assured+ Fund value

In-built Accidental TPD upto Rs. 50 lakhs.

Six investment fund options

Tax benefits under section 80C & 10(10D) of Income Tax Act.

4.p () *+YY

Y

,Y)Y
Y-Y Y

Y
Y Y. Y

Y YY
Y
Y

Guaranteed maturity benefits

Dual Death Benefit: On Death basic sum assured + Enhanced sum assured will be
paid to the nominee
 Tax benefits under Sec. 80C and Sec.10 (10D)*

Term: Maximum 18 years less the age of child at entry

Surrender Benefits: Increasing Surrender values with no penalty after 3 years.

Three fund options with different equity exposures and option to switch anytime

GENERALINSURANCE
We are acting as Corporate Agent of the leading General Insurance Company, M/s. The
New India Assurance Company Ltd. Gist of unique personal insurance schemes launched
by us in association with them are furnished hereunder

Low premium Mediclaim Insurance Policy

Built in accidental death cover

Issued on floater basis.

Cashless settlement at major hospitals

Four Plans- Sum Insured Rs.50,000/- to Rs.5,00,000/-

Income Tax benefits upto Rs.10,000/- u/s 80D of I.T. Act

Travel Support Scheme

Unique Travel Insurance Scheme

Ideal for Pilgrims, tourists& travelling public

Nominal premium of Rs.50/-.

Personal accident cover of Rs.100000/-

Reimbursement of hospitalization expenses upto Rs.100000/- (due to road accidents)

p /Y0Y Y --
Y

Download Application Form

As per Finance Act 2006, deposits made with banks, in terms of Central
Government notification (No.203/2006 dated 28.07.2006) are eligible for
deduction under Section 80 C for income tax purpose. The scheme has been
short titled as µBank Term Deposit Scheme 2006¶. Accordingly, we have
renamed the deposit scheme as ³CSB« Tax Savings Support´.

The salient features of which are mentioned below:

1. Title and types of deposit

Deposits can be made as ordinary fixed or reinvestment deposits under the

following schemes:

(a) ³CSB Tax Savings Support´ - Income.

(b) ³CSB Tax Savings Support´ - Growth.

2. Eligibility

The deposits can be opened by:

(a) Individuals either singly or jointly.

(b) Hindu undivided family.

The single deposits shall be accepted from an individual for himself or in the
capacity of the Karta of the Hindu undivided family.

The joint deposits shall be accepted from two adults or from an adult and a
minor jointly, and payable to either of the holders or to the survivor. *

* In the case of joint deposit, the deduction from income under section 80C of
the Act will be available only to the first holder of the deposit.
3. Amount of Investment

The amount of investment shall be Rupees one hundred or multiples thereof,

subject to a maximum of Rupees one lakh in a financial year.

4. Period of Deposit

Deposit shall be for a period of five years.

5. Rate of interest

(a) The rate of interest will be the rate applicable for domestic term deposits
fixed by the bank from time to time.
(a) The interest will be paid either in lump sum at the time of maturity or
every quarter/ month (at discounted rate) as per the request.
(b) Senior Citizen will be eligible for additional interest fixed by the bank
from time to time.

6. Nomination

(a) Nomination can be made by the single holder or the joint holders, as the
case may be, in favour of any one individual.
(b) Nomination can be made any time before the date of maturity of the
deposit, i.e either on the date of deposit or during the tenor of deposit.
(c) Nomination shall not be accepted in respect of a deposit applied/accepted
for and held by or on behalf of a minor.

7. Encashment on maturity

The deposit can be encashed only after five years and no premature
withdrawal is allowed and shall not be pledged to secure loan or as security to
any other asset.

8. Pledging of term deposit

The deposits under the scheme shall not be pledged to secure loan or as
security to any other asset.

9. Income tax

(a) Interest on this term deposits will be liable to tax under the Act, on the
basis of annual accrual or receipt depending upon the simple interest or
compound interest scheme and tax on such interest will be deducted as usual.
(b) The tax on such interest shall be deducted in accordance with the
provisions of section 194A or section 195 of the Act.

The amount invested in the scheme is eligible for tax exemption u/s 80C upto
a limit of Rs.1,00,000/- (One Lakhs Only) in a financial year.


YY YY)-
YY!Y)-

Minimum amount for opening account is Rs.100/- Accounts may be

opened in odd sums.

Deposits are accepted for periods of 7 days and above and even for a
period where terminal quarter or month is incomplete.
Interest is paid at quarterly or longer rests at the full value of interest.The
same is paid monthly at the discounted value of interest.
!

The maximum period for which term deposits are accepted is 10 years.

-


Deposits accepted under Court orders.

Deposits in the names of minors for protection of minor's interest. In case

of minors, accounts can be opened.

In the single name of the minor under guardinship, the deposit being
repayable to him/her.

In the single name of the minor under guardianship, the deposit being
repayable to the guardian.
In the name of the minor, jointly with the guardian, the deposit being
repayable to them jointly / former or survivor /either or survivor.

YY YY)-
YY! 
Y1 

Reinvestment deposit scheme. Interest accrues both on the principal and

the interest thereon.

Minimum amount for opening the account is Rs.100/- Accounts may also
be opened in odd sums.
Deposits are accepted for a minimum period of six months for periods in
multiples of three months or in incomplete quarters.

!

The maximum period for which term deposits are accepted is 10 years.
-


Deposits accepted under Court orders.

Deposits in the names of minors for protection of minor's interest.

In case of minors, accounts can be opened in the single name of the minor
under guardianship, the deposit being repayable to him/her.

In the single name of the minor under guardianship, the deposit being
repayable to the guardian.
In the name of the minor, jointly with the guardian, the deposit being
repayable to them jointly /former or survivor/either or survivor.

YY YY)-
YYp Y

Y --
Y Y   

p $$$

Y --
Y Y   Y

A savings bank account with the following features.

Eligibility: Students of recognized/reputed Schools/Colleges/ Professional

Course Entrance Coaching Centres including Professional Colleges, from
Standard IX onwards upto Final Year of Diploma/ Graduation/Post
Graduation.

Introduction: By the Head of the Educational Institution where the student is

pursuing his/her studies or by any properly introduced existing customer. If
the account is opened with the introduction of a person other than the Head of
the Institution, satisfactory proof to the effect that the applicant is a student,
such as copy of the fee receipt, certificate from the educational institution etc
should be produced.

Initial Remittance and Minimum Balance: The accounts can be opened and
operated on Zero balance basis and there will be no stipulation regarding
minimum balance.Cheque Books and ATM CardsATM Cards/Global Support
Cards will be issued to account holders under this scheme, wherever feasible,
free of cost. However, no cheque books will be issued, irrespective of whether
ATM card/ Global Support Card has been issued or not.

YY YYYYp
Y2


p 3Y 204#Y 5Y Y # 6&Y 6&Y p42Y !6#Y

&))' Y

-Y YY7Y

For any legally permitted purpose

 
Y Y

Minimum Rs. 0.50 lakh

Maximum Rs. 25.00 lakh

Y 
24 times of net monthly income of the applicant (In case the spouse of the
applicant stands as guarantor, his/her net income also can be added for
arriving at the quantum of loan)

6

2 times of the annual taxable income of the loan.



Y

For loan amount upto and inclusive of Rs. 10.00 lakh: House plot/prime
commercial plot, with or without building keeping 40% margin
For loan amount above Rs. 10.00 lakh Residential property/prime
commercial Property, with building keeping 40 % Margin.

%
Y
 Personal guarantee of spouse of the applicant

#
Y Y

Y<
Floating rate - 15.75% p.a.

#-

Y
Maximum 5 years

) 
Y
YY-

Proof of Identity & Residence, Assets, Income etc. from authority.

Photograph of the applicant and guarantors.

Other documents as decided by the sanctioning authority

YY YYYY%YY8Y9 

%Y5%p



!Y-
Y#$:;;$;;Y-Y
!Y42#9)Y%6)Y5Y -Y#
Y5Y#$:<;8Y-Y Interest
rate - 13.00%
Period - 1 year

Gold Loan under Agriculture - Interest rate - 9.00% !Y-

Y#$:<;$;;Y
-Y

9 

A unique Overdraft facility against pledge of Gold Ornaments at an interest

rate of 14.50% p.a.!Y-
Y#$:;;$;;Y-Y

%YY5Yp $$$=Y%Yp

 !Y-
Y#$;;;$;;Y-Y
!Y42#9)Y%6)Y5Y -Y#
Y5Y#$;<;8Y-Y Interest
rate - 10.00%
Period - 6 months.

YY YYYY2

An exclusive Overdraft facility for Registered Medical Practitioners with

MBBS/BDS and higher qualifications for meeting their financial
requirements.


 Y Y Y
Rs.1 lakh or 5 times monthly Gross income, whichever is less.

#
Y Y

Y
14.75% p.a.



Y
Assets acquired under Bank Finance

%
Y
One person of good means, preferably spouse.

#-

Y

Renewable every year.

Interest to be paid as and when debited.


Y 
Y
Being an Overdraft Facility with in-built operational flexibility, interest to be
paid on the actual balances only.

YY YYYY YY#
8 Yp 
 Y#Y&)Y #pYp4#% Y6&Y6& Y&)Y
)&p

 Y#YY2  Y-$

BENCHMARK PLR OF THE BANK IS FIXED AT 14.75% with a

maximum spread of 4.50%.

Y 
Processing fee

Upto Rs.25,000/ - Nil

Above Rs.25,000/ - 1.00% Minimum Rs.250/-.

For Agrl. Term loans - 1% of the loan amount sanctioned (one time only)

Adhoc sanction 2% of adhoc limits sanctioned with a minimum of

Rs.500/- and maximum of Rs.10,000/- per sanction.

Non-fund based limit 50% of rates as above.

For UBD (Rubber Bills) Rs.100/- per lakh - (Minimum Rs.100/-)

for fresh as well as renewal

The upper ceiling of processing fee has been fixed as Rs.2.00 lakh

p 

Yp Y
 Delay in availing sanctioned limits by borrowers causes revenue loss to the
bank. So, commitment charge for delayed availment of advances is being
levied as follows..

Commitment charges at the rate of 1% p.a for all advances availed after three
months from the date of sending sanction communication from the branch to
the party.

The commitment charge is worked out for the actual number of days from the
date of communication of sanction terms, to the date of availment.

The commitment charge is not collected in the following cases :

Non-fund based facilities.

Working Capital limits for units to be established where Term Loans are
sanctioned by our bank or any Term lending institution and where there is
stipulation to release Working Capital limit after completion of
construction / installation of plant and machinery etc

Working Capital limits for materials imported directly by the borrowers

and the delay on availment of limit was for non receipt of materials.

Delay in compliance to documentation formalities due to external factors.

Advances under Govt. Sponsored Schemes.

The commitment charge is collected in full at the time of first disbursal of the
facility.

) 

Yp Y

Documentation charge is collected for all fresh advances and for renewal and
enhancements where fresh / additional documents are got executed. The
 charge is not be collected for review of an account.

It is being collected as follows at the time of execution of documents

Y
Documentation charges

Above Rs.10,000/- upto Rs.1 Lakh - Rs.100/-

Above Rs.1.00 lakh upto Rs.10 Lakhs - Rs.300/-

Above Rs.10 Lakh - Rs.500/-

Documentation charges are not be collected for staff loans, loans under Govt.
sponsored schemes, DRI loans, advances against deposits, Gold Loan, IVP,
KVP, NSC, UTI units, LIC and one time discount bills, cheques, DDs and
other instruments.

--Y Y Y%Y$Y

Appraisal fee for Gold Loan 0.25% of loan amount minimum Rs.5/- and
maximum Rs.100/-.

!Yp Y
Rs.150/- per folio with 40 entries. If the number of entries are less than 40,
folio charge will be on pro-rata basis with a minimum of Rs.75/-.

Folio charges are not collected for the following:

LDR, LRD, DRI Loans, Advance to Weaker sections under Govt. Sponsored
Scheme, IRDP, Gold Loan, NPA and all Staff Loans.

Yp Y
Service charges are levied on all advance accounts except on the following:

LDR / LRD
 DRI Loan

Advances to Weaker Sections under Govt. Sponsored Schemes.

IRDP

Gold Loans (Ordinary & Agriculture)

NPA Recalled
All Staff Loans.

#tab3#

Y 

Yp Y

!YY-

Y#$<Y  - Rs.50/- for every Rs.10,000/- of advance
amount. Min.Rs.100/- and Max. Rs.1000/-
!YYY#$<Y  - Rs.1500/- .

Y
Y!Y

Y Y#$YpYYY-

Y#$>Yp$ Rs.2000/- +
Service Tax.

Y#$>YpYY-

Y#$^Yp$ Rs.3000/- + Service Tax

Y#$^YpYY-

Y#$?Yp$ Rs.4000/- + Service Tax
Y#$?Yp$ Rs.5000/- + Service Tax

Y%
Yp Y
   Y%
Y
Rs.100/- + 2% p.a. or part thereof.

6
Y
Y-  Y
Y
Rs.100/- + 3% p.a. or part thereof.

For Bank Guarantees fully secured by Fixed Deposits, no commission is being

levied.


Y-YY-
Y YYYYY Y
Y
Y
$

YY YYYYY

p6& '2#Y6&Y@# 6&AY!6#Y263 Y6!Y#'0)Y

!#2 Y

Permanent employees of reputed firms and institutions and also

professionals come under the purview of the scheme.

The purpose of the loan is to meet the personal necessities of the

applicant. The maximum loan amount is Rs. 15,000/-.
The loan should be repaid in 24 equal monthly instalments.



Y#
Y
16.25% p.a.

YY YYYY
Y!

&Y 5Y Y Y -Y Y

Y .Y  Y Y 
Y
YY

$Y

Short term production loans ( crop loans) for purchase of inputs.

 Loans for purchase of farm machinery.

Loans for horticulture and plantation.

Loans for allied agricultural activities which include dairy, poultry,

goat/sheep rearing, fishery, prawn culture, piggery, sericulture,
aquaculture, ductery,rabbit farming,quail farming mashroom cultivation
etc.
Loans for construction of biogas plants.

&
 : Margin, rate of interest and security norms for the loans are subject to
the guidelines issued by the Reserve Bank of India from time to time .

YY YYYYYpY



Y
For Individuals /Groups

having funded limits not less than Rs.25 lakh

having Term Deposits of not less than Rs.25 lakh with the Bank for
acquiring vehicles for personal use.


 Y Y!Y
100% of Invoice Value excluding Insurance, registration, road tax etc.,

"
Y 

Y
 
Y Y#$YY Y

EMI for 3 Years - Rs.3430/-

EMI for 4 Years - Rs.2745/-

EMI for 5Years - Rs.2340/-

#
Y Y

Y
 13.75%



Y
Hypothecation of the Vehicle.

%
Y
One person with good means.
&#Y YY&#6Y

#'Ypp6'&0 Y

&5#
Y6
Y
Y@&#6Y
AY

!
Y
Normally Operated for crediting rupee earnings/income, such as dividends,
interest, rent, pension etc.

B
Y8p
Permitted with residents.

0
-Y
Current/Savings/Recurring/Term Deposits.

#0#03
Current income such as rent, dividend, pension, interest,etc. subject to
payment of taxes
Also an amount upto USD 1 million for purposes such as education,medical
expenses,sale proceeds of immovable properties held for ten years etc.per
calendar year from the balances in NRO account,subject to payment of
applicable taxes

0
Interest earnings are subject to deduction of income tax at source.
&#Y YY&#Y

&5#
Y @
AY #-Y 
Y @&#AY

!

Total Repatriability and Tax benefits.

B
Y 8p
With other NRIs Only. However a resident can operate the account against a
power of attorney for local disburesements only.

0
-
Current/Savings/Recurring/Term Deposits.

Y Y 0 Y )-


Minimum 12 months,Maximum 120 months

# 

Y
Y
Y8

From abroad

Proceeds/income of investments of repatriable nature

Transfer from other NRE/FCNR accounts

#-



Balance plus interest accrued can be repatriated abroad at any time.

0Y  

Exempt from Income Tax, Wealth Tax and Gift Tax.
&#Y YY!Y#


FOREIGN EXCHANGE RATE - BUYING AS ON 10/09/2009

 p'##&p3Y 00Y 0pY !p&Y p&Y
USD 48.13 47.65 47.40 48.06
GBP 79.34 78.55 78.15 79.23
EUR 69.89 69.20 68.80 69.78
JPY 52.02 51.50 51.94
AUD 41.18 440.75 41.11
CAD 44.40 43.95 44.34
CHF 46.00 45.55 45.93
SGD 33.61 33.30 33.56
&#Y YY

Y6--



Investment opportunities are available to NRIs both on repatriation and non-

repatriation basis.
Investment on repatriation as well as non-repatriation basis is permitted in the
following categories.

Government dated securities/treasury bills.

units of domestic mutual funds

Bond issued by a public sector undertaking (PSU) in India

Shares in public sector Enterprises being dis-invested by the Government

of India,provided the purchase is in accordance with the terms and
conditions stipulated in the notice inviting bids.

Shares and convertible debentures of Indian companies through stock

exchange under Portfolio Investment scheme(PIS).
Deposits with Indian cmpanies , non banking finance companies
registered with RBI , housing finance companies and other financial
institutions
Other investments on non-repatriation basis:

units of Money Market Mutual Funds in India

Capital of a firm or proprietary concern in India, not engaged in any
agricultural or plantation activity or real estate business

Immovable Property <

NRIs can aquire immovable property in India other than

agricultural/plantation property or a farm house.

NRIs can reptriate sale proceeds of immovable property acquired in India

to the extent of repatriable funds used for acquiring the property,without
any lock-in peirod upto two residential properties.
In respect of properties acquired while they were residents , sale products
upto USD 1 million can be repatriated, subject to payment of applicable
taxes.

Portfolio Investment Scheme

NRIs can purchase /sell shares /convertible debetures of Indian

companies on Stock Exchanges under Portfolio Investment Scheme(PIS).

Under this , the NRI has to route all the transactions through an account
opened for the purpose with a designated branch.

NRI/PIO can purchase share upto 5% of the paid up capital of an Indian

company.All NRIs/PIOs taken together cannot purchase more than 10%
of the paid up value of the comapny, which can be raised to 24% by the
company by passing a General Body Resolution.

For investments on repatrition basis payments should be made by way of

 inward remittance from abroad or debit to NRE/FCNR account.The
payment can be made from NRO account also in the case of investment
on non-repatriation basis
Sale proceeds of repatriable investments can be credited to the NRE/
NRO depending on the nature of investment,i.e repatriable or non-repatriable.
Our Fort Mumbai branch is designated to offer Portfolio Investment Services


Y#
YY) 
Y)-




Y#
YY) 
Y0 Y)-
@CYY AYY
@ 
Y  Y:5;D5>;;:AY
 .Y#Y<;Y
7 to 14 days (Minimum amount of deposit Rs 5 lac) 2.00
15 days to 45 days 3.00
46 days to 90 days 4.00
91 days to 179 days 5.25
180 days to less than 1 year 6.25
1 year to less than 3 years 7.25
3 years to and including 10 years 7.75

Interest Rate for Acharya Deposits effective from 19.08.2009

< Rs 50 Lac
6 months to less than 1 year 6.75
1 year to less than 3 years 7.75
3 years to and including 10 years 8.25

Effective from 01.01.2007, where term deposits (opened on or after

01.01.2007) are closed prematurely, the rate of interest payable shall be the
one as applicable for the period for which the deposit actually remained with
the bank, ruling on the date of the deposit, less 1% penalty.
 Y3Y Y) 
Y0 Y)-
Y@CYY AY
 )-
Y YY
Y#Y<;Y
1 Year 7.45
2 Years 7.73
3 Years 8.63
4 Years 8.98
5 Years 9.36
6 Years 9.75
7 Years 10.16
8 Years 10.60
9 Years 11.06
10 Years 11.55

p4#3Y)6 0 Y
 Y3Y Y)-
Y YY
Y#Y<;YYY
@CY-$$A
1 Year 7.98
2 Years 8.30
3 Years 9.25
4 Years 9.66
5 Years 10.09
6 Years 10.54
7 Years 11.02
8 Years 11.52
9 Years 12.06
10 Years 12.63



Y#
YY) 
Y YY)-
Y
Domestic Savings Bank Deposits 3.50% p.a.


Y#
YY&5#
Y)-




Y#
YY&#Y0 Y)-
Y@CY-$$AY.$$ $Y;$;:$>;;:Y
Y 

Y#
Y@CY-$$AY
1 year to less than 2 years 3.08
2 year to less than 3 years 3.10
3 years to and including 10 years 3.74



Y#
YY!p&#@AY0 Y)-
Y@CY-$$AY.$$ $Y
;$;:$>;;:Y
PERIOD USD GBP EUR JPY CAD AUD
1 year to less than 2 years 2.33 2.23 2.30 1.82 2.55 5.86
2 to less than 3 years 2.35 2.96 2.77 1.57 2.30 5.97
3 to less than 4 years 2.99 3.62 3.21 1.63 2.93 6.38
4 to less than 5 years 3.45 4.06 3.53 1.72 3.34 6.71
5 years 3.79 4.34 3.78 1.83 3.64 6.84



Y#
YY&#6Y0 Y)-
Y@CY-$$AY

Same as for Domestic Term Deposits



Y#
YY&Y#
Y Y)-
Y@CY-$$AY
NRE 3.50
NRO 3.50

Please confirm the interest rates with any of our nearby branches before
remittance.

Effective from 01.01.2007, where term deposits (opened on or after

01.01.2007) are closed prematurely, the rate of interest payable shall be
 the one as applicable for the period for which the deposit actually
remained with the bank, ruling on the date of the deposit, less 1% penalty.

Yp 

& Y Y
Y 0 Yp
Y
YY


YY8Y5Y&Y Y8
Y Centres Minimum
Balance
S B Accounts without Cheques Metro Rs 300
facility Urban Rs 200
Y Semi Urban Rs 100
Rural Nil
Yearly service charge ± Non Centres Charges
maintenance of minimum balance Metro Rs 40
Urban Rs 30
Semi Urban Rs 15
Rural Nil
Cheque ;books charges (10 leaves) Centres Charges
Metro Rs 50
Urban Rs 40
Semi Urban Rs 30
Rural Rs 25
YY
Y.
Yp "Y 


Minimum Balance Centres Minimum
Balance
Metro Rs 500
Urban Rs 300
Semi Urban Rs 200
Rural Rs 100
Charges for non maintenance Centres Charges
thereof Metro Rs 80
Urban Rs 60
Semi Urban Rs 32
Rural Rs 16
 -2-

YY
Y.

Yp "Y 


Minimum Balance Centres Minimum Balance
Metro Rs 300
Urban Rs 200
Semi Urban Rs 150
Rural Rs 100
Charges for non maintenance Centres Charges
thereof Metro Rs 80
Urban Rs 60
Semi Urban Rs 32
Rural Rs 16
6
YYY
Y Y


Issue of Duplicate Statement Presently Nil
Issue of loose cheque leaves Presently Nil
Issue of duplicate pass book Issue of duplicate pass book Rs.25.00
per folio
Mode of calculation of minimum the balance at the close of the day.
balance
# 

Y!
Y
 Y Y
.Y
DD- Issue Up to 500/- = Rs 10/-,
Rs 501/- to Rs 1000/- = Rs 15/-
Rs 1001/- to Rs 5000/- = Rs 20/-

Rs 5001/- to Rs 10000/- = Rs 30/-

Above Rs 10000/- upto Rs 1.00 lakh =

Rs 2.50 / 1000 with mini. of Rs.30.00
Above Rs 1.00 lakh = Rs 2.00/1000
with mini. of Rs.250/- & max. of
Rs.5000/-
In case of drafts drawn on MICR
centres Rs.2/- per DD extra.
For sale of DD¶s over Rs.10000/-
against tender of cash 10% of the
Commission extra.
 -3-

DD-Cancellation Presently Nil

DD-Duplicate Upto Rs.10000/- - Rs.50.00
Above Rs.10000/- Rs.100.00 + Cost of
stamp paper for indemnity bond.
DD-Revalidation Rs.20.00
PO - Issue Up to Rs. 500/- = Rs 10/-,

Rs 501/- to Rs 1000/- = Rs 20/-

Rs 1001/- to Rs 5000/- = Rs 25/-

Rs 5001/- to Rs 10000/- = Rs 30/-

Above Rs 10000/- upto Rs 1.00 lakh =

Rs 2.00 / 1000 with mini. of Rs. 30.00
Above Rs 1.00 lakh = Rs 1.00/1000
with mini. of Rs.200/-
For sale of PO against cash/cheque
drawn on accounts with balance
maintained out of cash remittance, 10%
of the commission
extra.
PO-cancellation Presently Nil
PO-Duplicate Presently Nil
PO-Revalidation Presently Nil
TT - Issue Up to Rs 500/- = Rs 10/-,
Rs 501/- to Rs 1000/- = Rs 15/-
Rs 1001/- to Rs 5000/- = Rs 20/-

Rs 5001/- to Rs 10000/- = Rs 30/-

Above 10000/- upto Rs 1.00 lakh = Rs

2.50 / 1000 with mini. of Rs. 30/-
Above Rs 1.00 lakh = Rs 2.00 /1000
with mini. of Rs.250/- & max. of
Rs.5000/-
In case of TTs, telephone/telegram
charges should be extra.
For sale of TT¶s over Rs.10000/-
against tender of cash 10% of the
Commission extra.
 -4-

TT - Cancellation Presently Nil

TT-Duplicate Presently Nil
TT-Revalidation Presently Nil
EFT Charges- inward Presently Nil
EFT Charges- outward Presently Nil
RTGS-Outward Rs.1.50 per 1000/-
Minimum Rs. 150/-
Max. Rs. 5000/-
RTGS-Inward Rs. 100/-
NEFT-Outward Rs. 1.00 per 1000/-
Minimum Rs. 25/-
Max Rs. 2500/-
NEFT-Inward Presently Nil
Collection of Cheques Presently Nil
# 

Y!
Y
 Y Y

Y
DD- Issue Up to 500/- = Rs 10/-,
Rs 501/- to Rs 1000/- = Rs 15/-
Rs 1001/- to Rs 5000/- = Rs 20/-

Rs 5001/- to Rs 10000/- = Rs 30/-

Above Rs 10000/- upto Rs 1.00 lakh =

Rs 2.50 / 1000 with mini. of Rs.30.00
Above Rs 1.00 lakh = Rs 2.00/1000
with mini. of Rs.250/- & max. of
Rs.5000/-
In case of drafts drawn on MICR
centres Rs.2/- per DD extra.
For sale of DD¶s over Rs.10000/-
 against tender of cash 10% of the
Commission extra.
DD-Cancellation Presently Nil
DD-Duplicate Upto Rs.10000/- - Rs.50.00
Above Rs.10000/- Rs.100.00 + Cost of
stamp paper for indemnity bond.
DD-Revalidation Rs.20.00
PO - Issue No such arrangements
PO-cancellation No such arrangements
 -5-

PO-Duplicate No such arrangements

PO-Revalidation No such arrangements
TT - Issue No such arrangements
TT - Cancellation No such arrangements
TT-Duplicate No such arrangements
TT-Revalidation No such arrangements
EFT Charges- inward No such arrangements
EFT Charges- outward No such arrangements
RTGS-Outward No such arrangements
RTGS-Inward No such arrangements
Collection of Cheques Presently Nil
!Y Y0
 Presently Nil
Remittance Outward 0.25 % (Minimum Rs 250/-)
Remittance Inward Presently Nil
TCs - Selling Not exceeding 1%
TCs - Encashing Presently Nil
TCs - Foreign Currency Presently Nil
Other Services For issuing Bank Certificates on
security paper in respect of clean
remittances from abroad and/or for
encashment of foreign currency
travelers cheques/foreign currency
notes Rs100/- per certificate.
 -6-

p "Yp
 Y
Local Upto & inclusive of Rs.25000/- =
Rs.25.00/ instrument
Rs.25000/- to Rs.100000/- = Rs.
50.00/ instrument
Above Rs.100000/- =
Rs.100.00 / instrument
Outstation through own bank Up to Rs 500/- = Rs 10/-,
Rs 501/- to Rs 1000/- = Rs 15/-,
Rs 1001/- to Rs 5000/- = 25/-
Rs 5001/- to Rs 10000/- = Rs 30/-
Above Rs 10000/- upto Rs 1.00 lakh =
Rs 4.00 / 1000 with mini. of Rs.30/-
Above Rs 1.00 lakh ± Rs 3.00/ 1000
with mini. of Rs.400/- & max.
Rs.10000/-
Actual postage / courier charges are to
be collected extra.
For cheque received from other banks
drawn on us or on other banks coming
within the clearing 50% of the
stipulated usual rate shall be collected
for OBC .
In case collection through Local
collection , LC charge need to be
collected extra by the branch
undertaking LC
Outstation through another bank Up to Rs 500/- - Rs 10/-,
Rs 501/- to Rs 1000/- - Rs 15/-,
Rs 1001/- to Rs 5000/- - Rs 25/-,
Rs 5001/- to Rs 10000/- - Rs 30/-
Above Rs 10000/- upto Rs 1.00 lakh ±
Rs 4.00 / 1000 with mini. of Rs.30/-
Above Rs 1.00 lakh ± Rs 3.00/ 1000
with mini. of Rs.400/- & max.
Rs.10000/-
Actual postage / courier charges are to
be collected extra.
For cheque received from other banks
drawn on us or on other banks coming
within the clearing 50% of the
stipulated usual rate shall be collected
for OBC .
In case collection through Local
collection , LC charge need to be
collected extra by the branch
undertaking LC.
 -7-

Bouncing of cheques- Local Cheques returned by us through

clearing:- @0.25% of the amount of
cheque subject to a minimum of Rs.50/-
and a max. of Rs.500/-
Cheque deposited by our party and are
returned to us through clg:- Rs.10/- per
instrument irrespective of the amount
Bouncing of cheques- outstation- 50% of the stipulated usual OBC
through own bank commission. The drawee branch shall
collect Rs.50/- for return of each such
instrument from drawer¶s a/c in case
cheque are drawn on our branch.
Bouncing of cheques- outstation- 50% of the stipulated usual OBC
through another bank commission.
If the instrument is drawn on us, the
concerned drawee branch shall collect
Rs.50/- from the drawer¶s a/c per each
such return instrument.
In case OBC of other bank /other
branch is to be collected through LC
and is returned:-
.Rs.50/- shall be deducted by the branch
collecting cheque through LC. While
50% of the stipulated OBC commission
shall be collected by sending branch or
from lodger bank as the case may be
#
Y Y
  Y&  Y! ) 

Y 6
Y
  p @#$A8$Y
( Y
 ) (in Rs.)
Casy mithra '-
Y >#$Y;;;;Y-
Y Upto Rs 25000 10
Casy Cash #$><;;;8ENil #$ >Rs 25,000/- 25
YYYYYYYYYYYYYY to Rs 2 Lakh
T.P.L Scheme Y YYYYYYYYYY= Rs.100/= >Rs 2 75
#$><;;;8E- Lakhs to Rs 3
#$Y Lakhs
Medi Cash 1.00 % of the Y Y-
Y >Rs 3 Lakhs 125
loan amount. #$;Y to Rs 5 lakhs
Profession Plus  >Rs 5 lakhs to 175
Minimum- Rs 10 lakhs
CSB Women Rs.250/= = Rs.300/= >Rs 10 lakhs 250
Support YY to Rs 25 lakhs
LMV-Under '--YY YYYYYYY#$Y;Y >Rs 25 lakhs 500
General Y
Y#$>$;;Y  Y to Rs 50 lakhs
Scheme,  Y-Y >Rs 50 lakhs 750
VIP Car Loan 
$Y = Rs.500/= to Rs 75 lakhs
Scheme >Rs 75 lakhs 1000
to Rs 1 Crore
> Rs 1Crore 2000
Housing Loan 0.50 % of the Rs.500/= Additional Service
Loan amount Charge Rs.100/-per
Lakh
 -8-

Kanakasree Nil #$Y;;;;Y-

Y Appraisal fee- 0.25
#$ % of the loan
YYYYYYYYYYYYY amount.
YYYYYYYYYY= Rs.100/= Service charge-
Rs.25 per
#$Y transaction
 Y-
Y
#$;Y

= Rs.300/=

YYYYYYY#$Y;Y Y

=
Rs.500/=
CSB Car Loan 1.00 % of >#$Y;;;;Y-
Y (Rs.)
the loan #$ Upto Rs 10
amount. YYYYYYYYYYYYYY 25000
Rs.250.00 YYYYYYYYYY= Rs.100/= >Rs 25,000/- 25
to Rs 2
#$YY Lakhs
 Y-
Y#$;Y >Rs 2 75
 Lakhs to Rs 3
Lakhs
= Rs.300/= >Rs 3 Lakhs 125
to Rs 5 lakhs
YYYYYYY#$Y;Y Y >Rs 5 175
lakhs to Rs
= Rs.500/= 10 lakhs
>Rs 10 lakhs 250
to Rs 25 lakhs
 >Rs 25 lakhs 500
to Rs 50
lakhs
>Rs 50 lakhs 750
to Rs 75 lakhs
>Rs 75 lakhs 1000
to Rs 1 Crore
>Rs 1Crore 2000

(Rs.)
Education Loan Presently Nil >#$Y;;;;Y-
Y Upto Rs 25000 10
#$ >Rs 25,000/- to 25
YYYYYYYYYYYYYY Rs 2 Lakhs
YYYYYYYYYY= Rs.100/=
>Rs 2 Lakhs to 75
Rs 3 Lakhs
#$Y >Rs 3 Lakhs to 125
Y Y-
Y Rs 5 lakhs
#$;Y >Rs 5 lakhs to 175
 Rs 10 lakhs

= Rs.300/= >Rs 10 lakhs to 250

Rs 25 lakhs
YYYYYYY#$Y;Y >Rs 25 lakh to 500

Y Rs 50 lakhs
>Rs 50 lakhs to 750
= Rs 75 lakhs
Rs.500/= >Rs 75 lakh to 1000
Rs 1 Crore
> Rs 1 Crore 2000
Gold Loan Presently Nil Presently Nil Stationery charge
Rs.10 + service tax
Prepayment Charges Applicable to all term loans @ 1% of the
balance outstanding/DP whichever is
higher.
No due Certificate Presently Nil

Solvency Certificate
Upto Rs.1.00 lakh
Above Rs.1.00 lakh upto Rs.25.00
lakhs
Above Rs.25.00 lakhs upto
Rs.50.00 lakhs
Above Rs. 50.00 lakhs
Charges for late payment of EMI
Charges for changing from fixed
to floating rates of interest
Charges for changing from float
to fixed rates of interest

Y-
Y.YYY
Y)
-9-
Rs. 500.00
Rs.2500.00
Rs.5,000.00
Rs.10,000.00
Penal interest @ 1%, for the overdue
amount, for the overdue period.
Existing Housing loans is allowed to
convert to new floating rates applicable,
by charging an upfront fee of 1% on the
balance outstanding in the loan account.
Presently Nil
Yp
Y
02Yp
Membership fee N.A
Annual Fee N.A
Renewal Charges N.A
Late Payment Charges N.A
Interest Charges N.A
Replacement charges N.A
Transaction Charge for Partner N.A
banks
Transaction Charge for Non- N.A
Partner banks
p
Yp N.A
Membership fee N.A
Annual Fee N.A
Renewal Charges N.A
Late Payment Charges N.A
Interest Charges N.A
Replacement charges N.A
Cash withdrawal N.A
 - 10 -

)
Yp N.A
Membership fee Presently Nil
Balance Enquiry Free at our own ATMs and Rs.25
at shared ATMs
Renewal Charges Not charged for the present
Penalty for no minimum balance Rs.25 for each cash withdrawal.
Replacement charge Rs.100
Duplicate Pins Rs.50
Cash withdrawal Free at our own ATMs and Rs.50
at shared ATMs
Annual Fee Presently Nil
Late Payment Fee Presently Nil
YY

2 p&6' Y
Balance enquiry Presently Nil
Balance Certificate Presently Nil
Interest Certificate Presently Nil
Account closure Presently Nil
Use of Fax/Telephone/Modem Presently Nil
Photo attestation Presently Nil
Signature attestation Presently Nil
Stop Payment Charges Rs.20.00 per cheque
Inoperative account SB a/c - Rs.50/- per account p.a
CD a/c - Rs.150/- per account p.a.
YY
Y!Yp Y7
CD Accounts :- Per ledger page Rs.125/-
p. a
Advance Accounts : - Per ledger page Rs.150/-
p. a
Service Charges for Advance accounts:-
Upto Rs.25000 Rs.10.00
Above Rs 25000 to Rs 2 Rs. 25.00
lakhs
Above Rs 2 lakhs to Rs 3 Rs. 75.00
lakhs
Above Rs 3 lakhs to Rs 5 Rs.125.00
lakhs
Above Rs 5 lakhs to Rs 10 Rs.175.00
lakhs
Above Rs 10 lakhs to Rs 25 Rs. 250.00
lakhs
Above Rs 25 lakhs to Rs 50 Rs. 500.00
lakhs
Above Rs 50 lakhs to Rs 75 Rs. 750.00
lakhs
Above Rs 75 lakhs to Rs 1 Rs1000.00
crore
Above Rs 1 Rs 1500.00
crore
- 11 -

p
Y YY@Y

Y.Y8Y
.YA7
Up to Rs 500/- Rs.25.00
Rs 501/- to Rs 1000/- Rs.30.00
Rs 1001/- to Rs 5000/- Rs.35.00
Rs 5001/- to Rs 10000/- Rs.50.00
Above Rs 10000/- Rs.6.00/ 1000
Actual postage should be collected
extra
For Bills received from other banks
only 50% of the stipulated usual
rate for collection of Bills shall be
charged provided the bill amount
exceeds Rs.10000/-
p
Y YY Y20Y@#$A
Up to Rs 500/-
Rs 501/- to Rs 1000/-
Rs 1001/- to Rs 5000/-
Rs 5001/- to Rs 10000/-
Above Rs 10000/- upto 1.00
lakh
Above Rs 1.00 lakh
Rs.10.00
Rs.15.00
Rs.20.00
Rs.30.00
Rs. 2.50 / 1000 with mini. of
Rs.30.00
Rs.2.00/ 1000 with mini. of
Rs.250/- & max. of Rs.5000/-
For sale of MT¶s over Rs.10000/-
against tender of cash 10% of the
Commission extra.

p)Y
YFY2  YY@#$A7
Metro Urban Semi Urban Rural
Rs,5000 Rs,3000 Rs, 2000 Rs.500
Charges for non maintenance thereof:-
Metro Urban Semi Urban Rural
Rs,200 Rs,200 Rs, 200 Rs.100

Y Y)-
Y0 Y)-
Y Rs.25.00 per receipt + Cost of
#-
Y stamp paper for indemnity bond.
YY
 (Amount
in Rupees)
Y#
75Y 2
 'Y #8  Y
'Y
SmallY 600Y 400Y 300Y
MediumY 700Y 600Y 500Y
LargeY 1000Y 800Y 750Y

- 12 -
(Amount in
Rupees)
Y 2
Y ' #8  Y
p
Y '
)-
75Y

SmallY 9100Y 6100Y 4550Y

Medium Y 10300Y 9100Y 7600Y
LargeY 15200Y 12200Y 11400Y

Note: In addition to the above service tax at the rate of 12% & education cess at
the rate of 2% of the service tax will be applicable to all service charges
stated above.

&9&%Y62') 2&Y p42Y5Y>;; Y

$Y&0#6)'p06&7Y
Y
1.YWhat does the Banking Ombudsman Scheme, 2006 offer?
The Banking Ombudsman Scheme, 2006 enables resolution of complaints
of bank customers relating to certain services rendered by banks.

2.YHas the Banking Ombudsman Scheme come into effect?

The Scheme has come into force from January 1, 2006.

3.YWho is a Banking Ombudsman?

The Banking Ombudsman is person appointed by the Reserve Bank of
India to redress customer complaints against certain deficiency in banking
services.

4.YDoes the Banking Ombudsman have any legal power?

T


 


 


It has power to
summon both the parties - bank and its customer, to facilitate resolution
of complaint through mediation.

5.YHow many Banking Ombudsmen have been appointed and where are
they located?
As on date, 15 Banking Ombudsmen have been appointed with their offices
located mostly in the State Capitals. The addresses of the Banking
Ombudsman offices have been provided in the RBI website.

6.YWhich banks are covered under the Banking Ombudsman Scheme,

2006?
All Scheduled Commercial Banks, Regional Rural Banks and Scheduled
Primary Co-operative Banks are covered under the Scheme.
7.YHow is the new Banking Ombudsman Scheme, 2006 different from the
Old Banking Ombudsman Scheme, 2002?

The extent and scope of the new Scheme is wider than the earlier
Scheme of 2002. The new Scheme also provides for online submission
of complaints. The new Scheme additionally provides for the institution
of an 'appellate authority' for providing scope for appeal against an
award passed by the Ombudsman both by the bank as well as the
complainant.
$Y03 Y6!Yp62&0 Y!6#Y&9&%Y
62') 2&Y

8.YWhat sort of disputes can the Banking Ombudsman consider?

The Banking Ombudsman can receive and consider any

complaint relating to the following deficiency in banking

services: non-payment or inordinate delay in the payment or

collection of cheques, drafts, bills, etc.; non-acceptance, without

sufficient cause, of small denomination notes tendered for any

purpose, and for charging of commission for this service; non-

acceptance, without sufficient cause, of coins tendered and for

charging of commission for this service; non-payment or delay

in payment of inward remittances ; failure to issue or delay in

issue, of drafts, pay orders or bankers¶ cheques; non-adherence

to prescribed working hours; failure to honour guarantee or

letter of credit commitments ; failure to provide or delay in

providing a banking facility (other than loans and advances)

promised in writing by a bank or its direct selling agents;

delays, non-credit of proceeds to parties' accounts, non-payment

of deposit or non-observance of the Reserve Bank directives, if

any, applicable to rate of interest on deposits in any savings,

current or other account maintained with a bank ; delays in

receipt of export proceeds, handling of export bills, collection of

bills etc., for exporters provided the said complaints pertain to

the bank's operations in India; refusal to open deposit accounts

without any valid reason for refusal; levying of charges without

adequate prior notice to the customer; non-adherence by the

bank or its subsidiaries to the instructions of Reserve Bank on

ATM/debit card operations or credit card operations; non-

disbursement or delay in disbursement of pension to the extent

the grievance can be attributed to the action on the part of the

bank concerned, (but not with regard to its employees); refusal

to accept or delay in accepting payment towards taxes, as

required by Reserve Bank/Government; refusal to issue or delay

in issuing, or failure to service or delay in servicing or

redemption of Government securities; forced closure of deposit

accounts without due notice or without sufficient reason; refusal

to close or delay in closing the accounts; non-adherence to the

fair practices code as adopted by the bank; and any other matter

relating to the violation of the directives issued by the Reserve

Bank in relation to banking or other services.

9.YWill the Banking Ombudsman consider complaints of Non-

Resident Indians?

Yes, the Banking Ombudsman will consider complaints from

Non-Resident Indians having accounts in India in relation to

their remittances from abroad, deposits and other bank-related

matters.
p$Y3&%Y06Y&9&%Y62') 2&Y

10.Y When can the complainant file his complaint?

He can file his complaint before the Banking Ombudsman if the

reply is not received from the bank within a period of one

month, after the bank concerned has received his representation,

or the bank rejects the complaint, or the complainant is not

satisfied with the reply given to him by the bank.

11.Y Does the complainant have to fulfill any conditions

before complaining to the Banking Ombudsman?
For filing a complaint before the Banking Ombudsman, it is

essential for a complainant to first attempt to find a satisfactory

solution directly with his bank by making a written

representation to the bank named in the complaint. The

complaint should, however, be made before expiry of period of

one year after the cause of action has arisen.

12.Y Can a complaint be made before a Banking
Ombudsman on the same subject matter settled through
pervious proceedings before any of the Banking
Ombudsmen?
No. The complaint should not be for the same subject matter

that was settled through the office of the Banking Ombudsman

in any previous proceedings.

13.Y Can a complaint be made before a Banking

Ombudsman on the same subject matter for which any
proceedings before any court, tribunal or arbitrator or any
other forum is pending or a decree or award or a final order,
has already been passed by any such competent court,
tribunal, arbitrator or forum?
No.

14.Y Is there any procedure for filing the complaint before

the Banking Ombudsman?
A complainant can file a complaint with the Banking
Ombudsman simply by writing on a plain paper. He can also
file it online at www.bankingombudsman.rbi.org.in or by
sending an email to the Banking Ombudsman. There is also a
prescribed form for filing a complaint, which is available
with all the branches of the banks. However, it is not
necessary to use this format. The complainant should,
however, incorporate all the required information.

15.Y Can a complaint be filed by an authorized

representative of the complainant?
Yes. The complainant can be filed by an authorized

representative (other than an advocate) of the complainant.

16.Y Is there any cost involved in filing complaints with

Banking Ombudsman?
No. The Banking Ombudsman does not charge any fee for

resolving customers¶ complaints.

17.Y What details are required in the application?

The complaint should have the name and address of the

complainant, the name and address of the branch or office of the

bank against which the complaint is made, facts giving rise to

the complaint supported by documents, if any, the nature and

extent of the loss caused to the complainant, the relief sought

from the Banking Ombudsman and a declaration about the

compliance of conditions which are required to be complied

with by the complainant.

)$Y#6p)&% Y!6#Y04Y&9&%Y
62') 2&Y

18.Y What happens when a complaint is received by the

Banking Ombudsman?
The Banking Ombudsman endeavours to promote, through

conciliation or mediation, a settlement of the complaint by

agreement between the complaint and the bank named in the

complaint.

19.Y What happens if the bank makes an offer to settle?

If the terms of settlement (offered by the bank) are acceptable to

the complainant in full and final settlement of his complaint, the

Banking Ombudsman will pass an order as per the terms of

settlement which becomes binding on the bank and the

complainant.

20.Y What happens if the complaint is not settled by

agreement?
If a complaint is not settled by an agreement within a period of

one month, the Banking Ombudsman proceeds further to pass

 an award. Before passing an award, the Banking Ombudsman

provides reasonable opportunity to the complainant and the

bank, to present their case.

21.Y What will the Banking Ombudsman consider for

passing an award?
For passing an award, the Banking Ombudsman is guided by the

documentary evidence placed before him by the parties, the

principles of banking law and practice, directions, instructions

and guidelines issued by the Reserve Bank of India and such

other factors, which in his opinion are necessary in the interest

of justice.

$Y1#)Y%&Y3Y&9&%Y62') 2&Y

22.Y What happens when the Banking Ombudsman passes

an award?
After an award is passed, its copy is sent to the complainant and

the bank named in the complaint. It is open to the complainant

to accept the award in full and final settlement of his complaint

or to reject it.

23.Y What is to be done by the complainant if the award is

acceptable to him?
If the award is acceptable to the complainant, he is required to

send to the bank concerned, a letter of acceptance of the award

in full and final settlement of his complaint, within a period of

15 days from the date of receipt of the copy of the award by

him.

24.Y Can a complainant seek extension of time for sending

his letter of acceptance of the award?
Yes, a complainant can make a written request to the Banking

Ombudsman, for extension of time with the reasons for seeking

such extension.

25.Y What does Banking Ombudsman do on receipt of

request from a complainant for seeking extension of time for
sending his letter of acceptance of the award?
If the Banking Ombudsman is satisfied with the reasons stated

by the complainant in his letter of request for extension of time

(for sending his letter of acceptance of the award), he may grant

extension of time up to further period of 15 days for such

compliance.
26.Y What happens if the complainant sends a letter of
acceptance of the award in full and final settlement of his
claim?
If the bank is satisfied with the award, within a period of one

month (from the date of receipt of letter of acceptance from the

complainant of the award in full and final settlement of his

claim in the matter), the bank is required to comply with the

award and intimate the compliance to the Banking Ombudsman.

27.Y Is there any further recourse available to the

complainant, if he rejects the Banking Ombudsman¶s award?
If the complainant is not satisfied with the award passed by the

Banking Ombudsman, he can approach the appellate authority

against the Banking Ombudsmen¶s decision.

28.Y Does the rejection of an award by the complainant also

bar any recourse and remedy available to him in respect of
his grievances, before court, forum or any other authority as
per law in force?
 The rejection of an award by the complainant does not affect

any other recourse and/or remedies available to him as per the

law.

29.Y What if the Award is not acceptable to the bank?

The bank has the option to file an appeal before the appellate

authority under the scheme.

!$YY%& 0Y04Y1#)Y

30.Y Who is the appellate authority?

The appellate authority is the Deputy Governor in the Reserve

Bank of India.

31.Y Is there any time limit for filing an appeal?

Either party aggrieved by the award may, within 30 days of the

date of receipt of the award, appeal against the award before the

appellate authority. The appellate authority may, if he is

satisfied that the applicant had sufficient cause for not making
an application for appeal within time, also allow a further period

not exceeding 30 days.

The banks can appeal only with the prior sanction of their

Chairman or, in his absence, the Managing Director or the

Executive Director or the Chief Executive Officer or any other

officer of equal rank.

32.Y How does the appellate authority deal with the appeal?
The appellate authority may
i.Y dismiss the appeal; or
ii.Y allow the appeal and set aside the award; or
iii.Y send the matter to the Banking Ombudsman for fresh
disposal in accordance with such directions as the
appellate authority may consider necessary or
proper; or
iv.Y modify the award and pass such directions as may be
necessary to give effect to the modified award; or
v.Y pass any other order as it may deem fit.
%$Y604# Y

33.Y Is it open to the Banking Ombudsman to reject a complaint at

any stage?
Yes. The Banking Ombudsman may reject a complaint at any stage if it

appears to him that a complaint made to him is:

i.Y frivolous, vexatious, malafide or without any sufficient cause

or
ii.Y that it is not pursued by the complainant with reasonable
diligence or
iii.Y in the opinion of Banking Ombudsman there is no loss or
damage or inconvenience caused to the complainant or
iv.Y beyond the pecuniary jurisdiction of Banking Ombudsman or
v.Y in the opinion of the Banking Ombudsman the complicated
nature of the complaint requires consideration of elaborate
documentary and oral evidence and the proceedings before
him are not appropriate for adjudication of such complaint.

34.Y By which scheme the pending complaints filed (before coming

into operation of the New Scheme of 2006) would be governed?
The adjudication of pending complaints and execution of the awards

(already passed before coming into operation of the Banking

Ombudsman Scheme 2006), will continue to be governed by the

provisions of the earlier Banking Ombudsman Schemes, 1995 and 2002.

35.Y What is the role of the Reserve Bank in relation to the scheme?
The Banking Ombudsman Scheme has been formulated by the Reserve

Bank of India to provide an expeditious grievance redressal mechanism

to customers of banks. It provides for an institutional and legal

framework for resolution of complaints relating to banking services and

other matters as specified under the Scheme. The Scheme has been

brought into force by way of direction issued by the Reserve Bank in

terms of Section 35A of the Banking Regulation Act, 1949. The

Reserve Bank will also appoint its serving senior officials as the

Banking Ombudsman and will also fully fund it for better effectiveness.

36.Y When was the Banking Ombudsman Scheme introduced?

The Banking Ombudsman Scheme was first introduced in 1995 and was

revised in 2002. Over the past five years, around 36,000 complaints

have been dealt by the Banking Ombudsmen

.

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
!)#5p046pY 3#&Y&9Y2#%#Y&Y!&YY

The merger of the two Kerala-based private sector banks, Federal Bank
and Catholic Syrian Bank (CSB), has now entered the final lap.

Although the CSB¶s board did not take any decision on the merger at a
meeting held On Monday, sources at the bank said that the merger is likely
to take shape after the Parliamentary polls are over.

³The board meeting did not discuss the item, but a vast majority of the
members are in favour of this (the merger),´ said a source.

He added that the decks were cleared for a merger after the protests of the
Thrissur Archdiocese of the Catholic Church had been assuaged to a very
large extent.

The church had been opposing the move, saying that the regional identity
of the bank would be lost due to the proposed merger.

In particular, the Archbishop of the Thrissur Archdiocese Mar Andrews

Thazhath had vehemently opposed the merger. All the political parties had
also supported the church¶s views as it has a big hold among the
electorates of the central districts of Kerala.

³But both the entities¶ opposition weakened after it was pointed out that
the Federal Bank is also a Kerala-based bank,´ said an official.

Earlier, the Catholic Church even mooted a proposal to purchase the shares
owned by Surachan Chansri Chawla, a Bangkok-based Indian businessman
who holds a 23 per cent stake in CSB, in order to have more say in the
bank.

But the church was not in a position to raise the huge amounts of money
required to purchase the shares. So, according to sources, it is now almost
certain that the merger of the two banks will become a reality in the near
future. ³You will have to wait till after the polls to get a clear picture as the
new ruling front at the Center will have to give its consent for the merger
to be a smooth process,´ said a source.

Meanwhile, it has been reliably learnt that the Federal Bank has decided to
proceed with the merger as this would be beneficial for the growth of the
bank.

The bank had earlier taken over Ganesh Bank of Kurundwad and is now
considered to be one of the top old-generation private sector banks of the
country.

p046pY 3#&Y&9Y%0 Y^Y&1Y6#)Y22# GY

26 Yp6 #Y06Y2#%#Y104Y!)#Y&9Y

A CSB board member informed that the new board was unanimously in
favour of a merger with Federal Bank
Kochi: Three new members were elected to the board of Kerala-base
Catholic Syrian Bank (CSB) on Friday at the bank¶s annual general body
meeting. The new additions gain significance in light of almost year-long
attempts to merge CSB with Kerala-based Federal Bank.

K.A. Menon, George Sebastian and George Chemmanur, whose terms

ended Friday, have been replaced by Iype Peter, Samir Bhasin and T.S.
Anantharaman.

Iype Peter, a former Federal Bank employee who was elected to the CSB
board last year had quit in January, paving the way for S.
Santhanakrishnan, who quit the Federal Bank board, to join the CSB board
and hasten the merger process. Federal Bank currently holds a 4.99% stake
in CSB.

A CSB board member said on condition of anonymity that the new board
was unanimously in favour of a merger with Federal Bank. However, the
proposal would have to officially come from the Federal Bank. ³With the
new board at CSB now all in favour of a merger, Federal may now
consider hastening things,´ he added.
CSB has also formed a three-member board committee to conduct due
diligence and that the process was ongoing, he added. M. Venugopalan,
managing director of Federal Bank, had earlier said that his bank was open
to having a say in the affairs of CSB keeping in mind the possible `cultural
synergy¶ of two Kerala-based banks
!YY
Y<Y-
YYp
Y
YY
MUMBAI (Reuters) - India's Federal Bank has bought 5 percent shares of
unlisted Catholic Syrian Bank (CSB) and is in the process of winning the
support of CSB shareholders for a full-fledged takeover, a newspaper
reported on Sunday.
Federal Bank is said to have acquired shares of the bank, based in southern
India, at 250-300 rupees ($5.93) a share, the Economic Times said.
The Federal Bank management has entered into an understanding with the
Chawla family, the single largest shareholder group in CSB, and may buy
it out at a later stage, the newspaper said quoting an unnamed senior bank
official.
Federal Bank has been looking for an acquisition and was recently in talks
with another private bank, the report said.
The paper quoted a CSB spokesperson as saying that nobody had
approached the bank about a share transfer.
Shares in Federal Bank closed down 1.9 percent at 200.50 rupees