STEPHEN GLOSS

Elgin, IL 60123 847.340.3498 srgloss@wowway.com LinkedIn Profile: Stephen Gloss

Contract Manager | Vendor Negotiation | Process Improvement

With a successful career in 3rd-party service agreements and contract administration, Ive acquired well-
organized skills in negotiations, editing, drafting proposals, resolving issues, funds appropriation and adhering
to payments and distribution regulations. What sets me apart is my ability to assertively negotiate agreements
that maximize benefits and terms while ensuring cost efficiency. Most important is that I am fully engaged with
the leadership team to ensure that all specifications of the contract is carefully assessed for expense reduction
and business continuity. I continually demonstrate uncompromising commitment to the organizations best
interest, establishing excellent reporting tools and guarding the integrity of expense management discipline.

PROFESSIONAL EXPERIENCE
ATI Physical Therapy, Bolingbrook, IL 2016-2017
IT TELECOMMUNICATIONS ANALYST
Recruited to increase operational efficiency, standardization, and control after ATI experienced explosive
growth with plans to continue the rapid expansion pace of its network of clinics.
Conducted comprehensive audit of ITOPS financial expenditures. Negotiated/eliminated $100k+ in
redundant expenses for legacy phone, data, and network management contract agreements. Instituted
financial controls and contract management best practices.
Implemented Accounts Payable invoice process and financial control procedures to validate charges
with business units, maximize benefit of payment terms, and ensure accurate budget appropriation.
Identified inventory of installed software across all clinics and executed a three year Microsoft
enterprise software agreement for $1.8 Million per year, allowing for consolidated licensing, installation
and upgrade cost structure.
Negotiated SOWs, SLAs, service agreements and executed over $200k in contracts, realizing
significantly improved value of services from its contracted vendors.

OfficeMax Office Depot, Naperville, IL 2006-2015

MANAGER, CONTRACTS IT
Served as liaison for contract management including Master Purchases, SOWs, SLAs, RFPs, Telecom,
supply chain, and eCommerce ensuring an expedited process for vendor selection, negotiation, and execution.
Demonstrated effective external vendor relationship management by negotiating business/legal terms
and executing $60 Million in contracts, SLAs, and SOWs reducing expenses by $2.5 million.
Negotiated telecommunication sales contracts with AT&T and Verizon that included IT and business
terms detailing explicit performance expectations using scoring parameters, rate stabilization, mid-term
reviews, and chronic outage consideration, resulting in a $900k reduction in contract expense.
Reduced the number of staff augmentation suppliers from 40 to 7 vendors and established a baseline
rate card for each contracted role, improving negotiation and program efficiency and reducing expenses
by $530k.
Eliminated $235k by negotiating a 53% discount off of additional license purchase (post sale) from SAP
for the Contract Lifecycle Management module.
Contracted with Rimini Street for 3rd-party outsourced maintenance of SAP enterprise software that
improved service terms while reducing contract cost by $1.25 Million.
Subject matter expert (SME) for implementation of IT contract/vendor management database.
Collaborated with Tax Department, Risk Management, and Legal to analyze proposed agreements/
correspondence to finalize contracts while identifying process enhancements, reducing contract
execution cycle time by 50% and increasing adherence to company and regulatory compliance.
 Continued

STEPHEN GLOSS srgloss@wowway.com 2/2

Gateway Foundation, Lake Villa, IL 1988-2006

BUSINESS MANAGER
Managed all aspects of business administration, billing services, and ancillary functions for a residential
treatment facility serving 147 patients across two campuses. Leadership experience managing multiple teams
from several departments to provide company and client focused goals and objectives.
Aligned cross functional operations, customer service/patient care goals to ensure a high degree of
focus on quality of service, client trust, and business efficiency and control.
Consolidated administrative functions for previously segmented services realizing increased volume
discounts for food and supplies purchases while eliminating 30% in staff costs.
Analyzed and maximized use of Medicaid benefits and federal/state funding allowances, increasing
revenue by 8.5%.
Facilitated implementation of campus-wide computerized billing system, eliminating the paper intensive
process and accelerating invoicing to payment cycle time.

EDUCATION
Masters in Health Administration, Governors State University, University Park, IL

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