This survey is conducted only for academic purpose to analyze the retailers perception of Aircel Ltd.

and their satisfaction level with the company.

Retailer's Name: ....................................................... Address: ..............................................

Strongly Disagree = 1, Disagree = 2, Neutral = 3, Agree = 4, Strongly Agree = 5.

1. Network coverage of Aircel is reliable as compare to other networks?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

2. Aircel shows sincere interests in solving problems of retailers?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

3. Aircel provides services to you at the time they promise to do so?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree
4. Delivery of services such as latest offers and other services are timely?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

5. Aircel executives are always willing to help you?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

6. Aircel executives are never too busy to respond to your requests?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

7. Aircel executives are willing to take and are getting your feedback?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

8. Required stocks are easily accessible and available without shortage?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree
 9. FOS have required knowledge and skill to answer your queries?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

10. Transactions with Aircel is secure hassle free in case of transaction failures?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

11. Aircel service providers are consistently courteous to you?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

12. Service providers are sincere and patient in resolving your problems?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

13. Information/Messages in top up cards is written clearly and is useful?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree
14. Promotional offers are communicated properly through printouts and other media?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

15. Aircel company provides you support in making your outlets visually appealing?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

16. You have knowledge of latest product like STVs 28,38,41 and 52?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

17. Aircel has your best interest at your heart?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

18. The company understands your specific needs?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree
19. They never hesitate in apologizing the inconvenience caused to you?
Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

20. You are happy with FOS behavior?

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

21. Your Suggestion for Aircel, if any:

*********************THANK YOU************************