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TROUBLESHOOTING

Service Call Conditions

6. TROUBLESHOOTING

6.1 SERVICE CALL CONDITIONS

See the Appendices for the following information:


SC Tables

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Trouble

SM 6-1 D027/D029
Process Control Error Conditions

6.2 PROCESS CONTROL ERROR CONDITIONS

See the Appendices for the following information:


Developer Initialization Result
Process Control Self-Check Result
Line Position Adjustment Result

D027/D029 6-2 SM
Troubleshooting Guide

6.3 TROUBLESHOOTING GUIDE

See the Appendices for the following information:


Image Quality
Line Position Adjustment

6.3.1 IMAGE PROBLEMS


Stain on the outputs
If a stain appears at the edge of the output, do the following procedure.
1. Execute the fusing cleaning mode with SP1123-002.

It takes 160 seconds to complete the fusing cleaning mode.


2. Make a sample copy, and then check if a stain appears on the output.

6.3.2 STACK PROBLEM IN THE 1-BIN TRAY


If a stack problem occurs on the 1-bin tray, raise the guide on the 1-bin tray.

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If a stack problem occurs;


Push the guide to lift the guide [A].
If another type or size of paper is used;
Press down the guide [B].

SM 6-3 D027/D029
Jam Detection

6.4 JAM DETECTION

See the Appendices for the following information:


Paper Jam Display
Jam Codes and Display Codes
(Paper Size Code)
(Sensor Locations)

D027/D029 6-4 SM
Electrical Component Defects

6.5 ELECTRICAL COMPONENT DEFECTS

See the Appendices for the following information:


Sensors
Blown Fuse Conditions
(Power Supply Unit)
(IH Inverter)

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SM 6-5 D027/D029
Scanner Test Mode

6.6 SCANNER TEST MODE

6.6.1 SBU TEST MODE


Output the SBU test pattern with SP4-807-001 to make sure the scanner SBU control
operates correctly. The SBU test pattern prints out after you have set the SP mode settings
and pressed the start key.
The CCD on the SBU board may be defective if the copy is abnormal and the SBU test
pattern is normal.
The followings can be the cause if the copy is normal and the SBU test pattern is
abnormal:
The harness may not be correctly connected between the SBU and the BICU.
The BICU or SBU board may be defective.

6.6.2 IPU TEST MODE


You can check the BICU board with the SP mode menu, SP4-904-1.
If no error is detected, the test ends. Then the completion code shows in the operation
panel display. If an error is detected, the test is interrupted. Then an error code shows. The
table below lists the completion and error codes.

SP4-904-1 Register Access


There are 16 bits switches in this SP. Each bit indicates a different CPU. The error result is
displayed on the operation panel as a decimal number.
0: Normal, 1: Error

SP4-904-2 Image Path


There are 16 bits switches in this SP. Each bit indicates a different CPU path. The error
result is displayed on the operation panel as a decimal number.
0: Normal, 1: Error
Errors may be caused by the following problems:
1. Short circuit on the signal lines
When the BICU board is installed, a pin or two on the ASIC is damaged.
Some conductive matter or object is trapped among the pins.
Condensation
2. Destruction of circuit elements
Over current or a defective element breaks the circuit.
3. Abnormal power supply

D027/D029 6-6 SM
Scanner Test Mode
The required voltage is not supplied to the devices.
4. Overheat/overcooling
The environment is inappropriate for the board (the scanner unit).
5. Static electricity
Static electricity of a high voltage occurs during the test.
6. Others
The scanner and BICU are incorrectly connected.
When you have completed a check, turn the main switch off and on before you do another
check. When you have completed all necessary checks, turn the main switch off and on.

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SM 6-7 D027/D029