Académique Documents
Professionnel Documents
Culture Documents
Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the run box, type
%temp%
2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of
the files could not be deleted
3. Uninstall the software again - Uninstalling the Printer Software Instructions
4. When the uninstall has completed restart the computer
5. Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another
way. Restarting Windows Installer
6. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
7. Download and install the latest version of Adobe flash
player http://www.adobe.com/support/flashplayer/downloads.html
8. Restart the computer
9. Delete the printer from device and printers, and the driver from the server properties.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print
queue, or try restarting the print spooler, then try to remove the driver from Print server properties
again. If it still wont remove the package, restarting the computer and the printer should resolve this in
use error and allow the driver to be removed.
If the you continue to get an 'in use' message follow the steps in the document
here; The Specified Printer Driver is Currently in Use
10. Download and install the the full feature software and driver: LJPro_MFP_M125-
126_full_solution_14087.exe
I know at first sight the steps may look convoluted, but I have tried to make them easy to follow and
have my fingers crossed that performing these steps will resolve the issue for you.