Common Mistakes by Bidders

1. Compatibility of Desktop Computer / Laptop

The desktop / laptop computer should be installed with Java Runtime Environment
and Digital Signature Certificate driver to make it compatible for operation of e-
Procurement platform. The compatibility of the desktop / laptop computer can be
checked by clicking on Check Browser Compatibility link in Contractors /
Government Users page.

2. Registering new Digital Signature Certificate

On expiry of the validity of digital signature certificate or change of digital signature

certificate, the new / renewed digital signature certificate should be registered in the e-
Procurement platform. The registration of the new / renewed digital signature
certificate can be performed by the supplier / contractor by following the following
path.

Home Page Contractors Login Profile Digital Certificates Select

Register

3. Entry of Correct Bank Information

Suppliers / Contractors need to enter correct bank account information, particularly

name of bank, name of the branch, full account no. and IFSC code, and upload the
first page of bank pass book / cancelled cheque / authorisation from the bank. This
will facilitate easy verification of bank account and quick refund of EMD. The bank
account information can be edited by the supplier by clicking on Edit button against
the bank account information and signing with digital signature certificate. It is very
important for the supplier to have his bank account verified by e-Procurement Cell
before submission of tender to facilitate quick refund of EMDs. The suppliers shall
not change their bank or their account frequently. It is suggested to use the same
account for all transactions.

4. Compliance of General Conditions / Pre-Qualification Criteria / Technical

Criteria

Bidders need to select the compliance status Yes / No against each clause under
General Conditions, Pre-Qualification and / or Technical Criteria. In case the
compliance is not selected, the status under the category will show Yellow triangle
mark instead of Green tick mark. The bidder to ensure this before he can submit the
bid when all the categories in the bidding screen show Green tick mark.

5. Generation of NEFT / RTGS challan

Bidders need to select NEFT mode of payment in the e-Procurement platform, select
the sending bank account and refund bank account, click on Pay button and click on
Print Challan link to generate the challan. Bidders should NOT take the screen shot
of the payment information displayed for producing the same to their bank. The
challan will contain dynamic account no. (which is different for each tender and each
bidder) and the beneficiary account details. Bidders are advised to instruct the sending
bank on entry of details as mentioned in the challan and not to furnish any other
information to the sending bank while transferring the payment. Bidders should seek
the unique transaction reference (UTR) no. from the sending bank, which needs to be
entered correctly in the e-Procurement system by the bidder. Bidders shall ensure
payment of EMD in one single transaction with one single transaction number and
payment in part is liable for rejection.

6. Generation of Over-the-Counter (OTC) challan

Bidders need to select OTC mode of payment in the e-Procurement platform, select
the refund bank account, click on Pay button and click on Print Challan link to
generate the challan. Bidders should NOT take the screen shot of the payment
information displayed for producing the same to their bank. The challan will contain
the favouring name on whom the Demand Draft need to be obtained. Bidders are
advised to instruct the sending bank on entry of details as mentioned in the challan
and not to provide any information to the bank while making the payment. Bidders
should seek the unique transaction reference (UTR) no. from the sending bank, which
needs to be entered correctly in the e-Procurement system by the bidders.

7. Update of Transaction Number for NEFT / OTC payments

Bidders need to update the correct transaction number, as provided by the bank, and
the date of payment against the slots. Any mistake in entering the correct transaction
numbers against the respective tenders in the e-Procurement platform will delay the
reconciliation and, hence, the opening of tenders.

8. Selection of EMD in case of split-EMD

Bidders should choose the correct option while paying EMD for tenders with split-
EMD option. Many times, bidders choose the full-payment of EMD through e-
Procurement, generate challan for full-payment but pay part-payment while making
the payment in the bank. In such cases, the bidder will not have the slot the upload the
scanned copy of bank guarantee in the tender screen, which may result in
disqualification of the bidder in verification of EMD stage.

9. Verification from sending bank on NEFT / RTGS payments

In case of NEFT / RTGS payments, any mistake in the entry of beneficiary name,
account no. and IFSC code by the sending bank will result in the money returning
back to sender bank account. This is as per Reserve Bank of India (RBI) guidelines.
Hence, bidders should ensure payment of EMD and Tender Processing Fee atleast 2-3
working days in advance in case they choose to pay through NEFT / RTGS in order to
have sufficient time to resend the payment with correct details. Bidders are also
advised to ensure successful credit of payments made through NEFT / RTGS by
contacting the sending bank the next day as status of payment information is sent back
to sending bank within 24 hours.

10. Upload of Documents

Bidders should upload only those documents required for pre-qualification, technical
or financial criteria against the prescribed slots. In case the bidder wishes to upload
multiple documents in one slot, it is advised to copy all of them in a single folder,
compress the same and upload. Financial documents should not be uploaded in pre-
qualification or technical criteria slots. The documents upload under General
Documents category form a part of technical documents.

11. Encryption of Financial Documents

Bidders should ensure encryption of all financial bid attachments as mentioned in the
tender document prior to their upload. The Sign and Encrypt button should appear
after clicking Encrypt button. In case the button doesnt appear, the bidder should
install Java Runtime Environment in the computer. After clicking on Sign and
Encrypt, a window should appear seeking password of the digital signature
certificate. In case the window doesnt appear, the bidder should install digital
signature driver in the computer. Bidders should not upload financial bid documents
in other sections of the tender. Also the correct format of the financial bid should be
adhered to.

12. Mechanism to Report Problems

Bidders are advised to report problems by e-mail at the following email ids for quick
resolution of problems.

hphelpdesk.blr@intarvo.com (for technical issues)

reconcile.eproc@gmail.com (for payment reconciliation issues)
refund.eproc@gmail.com (for EMD refund issues)
registrar.eproc@gmail.com (for Supplier Registration issues)

Bidders may also contact the following telephone nos. to report problems.

Helpdesk (080 2550 1216, 2550 1227)

Supplier Registration (94800 51498)
Payment Reconciliation (94800 51521)
EMD Refund (94800 51519)

PLEASE ENSURE PROPER AND SUCCESSFUL SUBMISSION OF BID WELL

AHEAD OF TIME.

ENSURE SUCCESFUL PAYMENT OF ALL TENDER PAYMENTS.

In case problems are not resolved through the above mechanism, they may be
escalated to the Technical Director, e-Procurement at 94496 82551 or
ajayadala.ceg@gmail.com