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ORGANIZATION PROFILE
1
1. INTRODUCTION
The Indian Pharmaceutical industry is a success story providing employment for millions
and ensuring that drugs at affordable prices are available to the vast population to this sub-
continent.
- RICHARD GERSTER
The Indian Pharmaceutical Industry today is in the front rank of Indias science-based
industries with wide ranging capabilities in the complex field of drug manufacture and
technology.
India is expected to rank amongst the top three pharmaceutical markets in terms of
incremental growth by 2020.
India will become the sixth largest market globally in terms of absolute size by zero.
Indias generic drugs account for 20% of global exports in terms of volume, making
the country the largest provider of generic medicines globally.
Indias cost of production is significantly lower than that of the USA and almost
half of that of Europe.
A skilled workforce as well as high managerial and technical competence.
Economic prosperity is likely to improve affordability for generic drugs in the
market.
Approval time for new facilities has been drastically reduced.
2
1.3 FDI POLICY
o 100% Foreign Direct Investment (FDI) is allowed under the automatic route
for greenfield projects.
o For brownfield project investments, up to 100%, FDI is permitted under the
government route.
o The government may incorporate appropriate conditions for FDI in brownfield
cases, at the time of granting approvals.
o Non-compete clauses are not allowed except in special circumstances, with
the approval of the Foreign Investment Promotion Board.
o The FDI is subject to applicable regulations and laws.
(Source: http://www.makeinindia.com/sector/pharmaceuticals )
3
2. THE COMPANY / ORGANISATION:
Century Pharmaceuticals Ltd is in the business of manufacturing APIs for over three
decades. Century Pharmaceuticals Ltd offers various kinds of services in addition to
supplies of APIs, They undertake long-term contracts for manufacturing intermediates
and development of new Active Pharmaceutical Ingredients as per your requirement.
They have a sharp focus on giving value added services to our customers cost
effectively.
4
2.1 Milestones of the Company
5
2.2 QUALITY CERTIFICATIONS
6
2.3 AWARDS
Fair Business Practices Award by Dr. Manmohan Singh Council for Fair Business
Practices
Rajiv Gandhi National Unity Award 1996 for Excellence
Vijay Rattan Award
Excellence Award for Exports Indian Council for Small and Medium Exporters
ET Now Leaders of Tomorrow
MSME FGI Outstanding MSME Award 2011
Man Of The Year Award for 2000 American Biographical Institute, USA
Gold Medal for Excellence in Business Practices Foundation for Excellence in
Business Practice, Geneva, Switzerland for 2005
Excellence Award to Century Pharmaceuticals Limited for Innovation, Quality,
Productivity and Management IES, New Delhi in October 2005
Udyog Rattan Award
Lockheed Martin India Innovation Growth GOLD MEDAL for Apoptotic Proteins for
Asthma and Allergies, 2007
7
2.4 MISSION AND VISION
2.4.1MISSION
To develop manufacture and market Active pharmaceutical ingredients, intermediates
and finished veterinary products.
To develop new biotech products that will improve the quality of human life.
2.4.2VISION
To excel in the manufacturer of APIs as per customer specification of quality,
adhering to social and environmental regulations at a competitive price.
To be the world class innovators in biotechnology, and develop innovative products,
processes and analytical methods for therapeutic molecules.
8
2.5MANAGEMENT STRUCTURE
9
2.6 PRODUCTS
2.6.1API PRODUCTS
(Active pharmaceutical ingredient)
White color Product
Certain Active Pharmaceutical Ingredients are obscure and subsequently require extra
substances, which can work in conjunction with the API to create the obliged restorative
impact. Case in point, on account of natural solutions, the API is typically a mix of a few
blends and substances, which when utilized together get to be dynamic and follow up on the
body.
As a renowned manufacturer, exporter, and supplier, Century pharmaceuticals utilize certain
models and benchmarks of estimation so as to focus the relative quality of Active
Pharmaceutical Ingredients inside a prescription or medication.
10
2.6.1.2 BRIEF INFORMATION ABOUT SOME API PRODUCT
[I] ACENOCOUMAROL (NICOUMALONE)
Century Pharmaceuticals aim to stay in chorus with the demands of reckoned customers, and
hence they provide effective productsAcenocoumarol (Nicoumalone) at most competitive
prices. The medicine finds use in the prevention of blood clots
and is also useful in allowing smooth bloodstream flow through
the veins. Owing to the high effectiveness and safe consumption
of this medicine, Century Pharmaceuticals have acquired the
credibility of a professional manufacturer, exporter, and supplier
of this medicine. Moreover, few attributes of Acenocoumarol
(Nicoumalone) are given below:
Features:
- Longer shelf life
- Accurate composition
- Quick relief
- Free from side-effects
11
[IV]ERYTHROMYCIN ESTOLATE
Century Pharmaceuticals bring forth highly effective Erythromycin Estolate. Our offered
estolate is accurately processed from high-grade ingredients and natural substances. The
offered solution is extensively used for treating bacterial infections of the throat, upper and
lower respiratory tract, eyes, nose and urinary tract. This Erythromycin Estolate is widely
prescribed by the doctors all across the world and is offered at pocket-friendly price to the
clients.
Features:
- Zero side effects
- Accurate composition
- Longer shelf life
- Effective
Features
- Anti-infectious
- Anti-bacterial
- Effective
- Purity
12
2.6.2ANIMAL HEALTH PRODUCTS
Animal Health Products are primarily responsible for ensuring that animals are healthy,
disease-free and well looked after.
- Clients can avail from us a comprehensive assortment of Animal Health Medicines.
Manufactured from compounds of utmost purity, these products are appreciated for
their reliable outcome. They are available in various dosages and potencies as per the
needs of the clients. Besides, Century Pharma offer them at industry leading prices.
13
2.6.2.2BRIEF INFORMATION ABOUT ANIMAL HEALTH PRODUCTS
[I]ALBENDAZOLE BOLUS & SUSPENSION
Century Pharmaceuticals is a prominent supplier,
manufacturer, and exporter of a widely acclaimed range of
Albendazole Bolus & Suspension. The product is extensively
known for it's ovicidal and larvicidal action on a variety of
parasites. As a result, it kills the eggs of the parasites, before
they born. Apart, this Albendazole Bolus & Suspension
equally kills the larvae of various insects. In addition to this,
as per the convenience of the reputed clients, Century
Pharmaceuticals deliver the product right on time.
- Accurate PH value
- Highly effective
- Safe
- Anti-infectious
Features:
- Dissolves quickly
- Ensures purity
- Antibacterial
14
[IV]SYNULOX INJECTION
Century Pharmaceuticals a well-known manufacturer, exporter, and
supplier of Synulox Injection. Their accredited professionals help
them to formulate a perfect medicine for treatment of diverse
bacterial infections in animals. Apart from this, in order to suit the
demands of the reputed clients, They follow strict safety guidelines.
Moreover, the entire range of Synulox Injection is delivered within
the provided time frame at industry leading prices.
[V]CENTAMOX INJECTION
Century Pharmaceuticals are an unmatched supplier, manufacturer,
and exporter of a widely acclaimed array of Centamox Injection.
The range is offered by them at competitive prices in various
capacities inclusive of 500mg, 2 gm, and 3 gm. Their Centamox
Injection is tested and tried, as a result, this is known for its accurate
composition, guaranteed results, longer shelf life, effective, zero
side effects, etc. Further, the product range is packed efficiently,
which ensures that they are free from any kind of contamination and
damage.
15
2.7 GRAPHICAL SPREAD OF FACILITIES
16
3. FUNCTIONAL AREAS
3.1MARKETS AND MARKETING
[A] Branding
There was no such pharmaceutical company use to sell API products and Animal
health together. Century pharma has created much more brand awareness in the mind
of the customer.
17
Quality Management System
Validation Master Plan Stability study
At century the production of pharmaceutical is done for the use for every Chemical and
healthcare company associated with the manufacturing of API and Animal Health Care
products.
So we can say that for Century pharma target group of companies having production and
operation of pharmaceutical products.
Moreover, the segmentation also differs from state to state is decided by the manager only.
The pharmaceutical products cannot be position in the mindset of the consumer because by
positioning it the use of it can be up to a limit. So not to confuse the use of products to the
customer, it will be better that customer to use the same products for their multipurpose
usage.
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Pricing policy
Price
- Ex-factory price (for dealer)
- Max. retail price (for consumer)
Price normally covers
- Cost of manufacturer
- Other expenses
19
3.4Production and Operation
- Century Pharmaceuticals have two dedicated facilities equipped with reactors,
centrifuges, dryer, blender, multi-mill, HVAC systems, utilities etc. for manufacturing
and packing operations.
- Additionally, they have a third unit specifically designed for low volume and high-
value molecules. The area is equipped with dedicated HVAC system, utilities etc. for
manufacturing/packing operations to avoid any contamination.
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3.5 OVERALL PRODUCTION PROCESS
Dissolution
Layer Separations
Reaction
Degassing
Centrifuging
Drying
Milling
Blending
Packaging
21
1. Raw Material Charging
There are total 10+8 inputs regarding product
2. Dissolution
The material is charged insolvent in heat up to dissolution means Mass is to be
cleared.
3. Layer separation
Water wash are given to the mass to remove impurity
4. Reaction
The reactors are added in the mass to make Reaction to get the Product
5. Degassing(evaporation)
to remove the solvent from the mass and collect it then the vacuum is given in
the vassal in order to remove solvent striates from the mass.
6. Centrifuging
In done to separate the solid product from the mass and it is collected into bay
and mother liquor is transfer to ETP.
7. Drying
The product is dried by heating and rest of moisture is removed from material
to get the dry product.
8. Milling
The product is milled to get uniform particle size.
9. Blending
More than one lot are blended into a blender to get uniform material for
quantity In uniformity.
10. Packing
Packing is done in fiber drums in various types of units.
2 B Dissolution A 30
3 C Layer Separations B 60
4 D Reaction C 240
5 E Degassing (evaporation) D 120
6 F Centrifuging E 60
(Solid & liquid
Separation)
7 G Drying F 360
8 H Milling G 120
9 I Blending H 30
10 J Packaging I 60
22
540 900
360 480 1020 1050
G
E 120 I 30
360 360
480 1020 1050
540 900
0 30 60 120
30 360
B 30 D 240 900 1020
A 30
H120 1050
60 120 1110
30 30 480 540
360 900 J 60
0 F 60 1020
1050 1110
480 540
60 120
C 60
60 120
- The overall production process took 1110 min. From Raw material to finished
goods
- The highest time took on Drying process ie. 360 mins. Perfect Products needs
a well provided time for the drying process.
Transportation Customers
Finished goods innovative assembly Domestic and
White powder
ingridiants storage international
Export of goods
23
3.8 HUMAN RESOURCE MANAGEMENT
They believe that human resource is the most important and valuable resource for the
company. From the inception itself, the company focused on investing in updating
capabilities of HR. Our belief has to groom talents internally and retain then by
offering promising career opportunities.
Officers 15
Staff 20
Workers
Permanent 09
Contract 20
3.8.2 Recruitment, SELECTION, AND ORIENTATION
The recruitment process is being done by personnel department on the basis of the
need of manpower in respective department. It starts after promotion, death,
resignation and requisition of some employees. Moreover, expansion creates
vacancies requirement is necessary.
Requirement process is carried out by as follows:
1. Interview
2. Group discussion and interview
3. Final interview and negotiation
24
3.8.3Orientation
Orientation it the technique by which a new employee is matched into the surrounding
and introduction to the practices, policies & purpose of the organization the orientation
program is divided into followings steps:
Republic day
Independence day
Holi
Rakhi
Janmashtami
Diwali
New year
Bhai Bij
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3.8.7 HR POLICIES
Accommodation policy
Group insurance policy
Transportation policy
Formal attire ( Uniform )
Medical policy
Leave policy
Anti-Bribery policy
Personal information protection policy
Consent
Equal Employment Opportunity Policy
Definitions of Harassment
Environment, Health& Safety Policy
3.8.8 UNIFORM
The uniform is provided to the employees who are working in the factory.
Blue shirt and black pant (Formal attire)
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3.8.11Environment, Health & Safety policy
On-site Emergency plan
Workplace monitoring against Form No. 37 as per Factories act, 1948
Hazard Identification Risk Assessment
Noise Survey
Hazard & Operability study
Illumination Survey
Fire Risk Assessment
Ventilation Survey
3rd party EHS audit
Emergency Response, Preparedness & Evacuation
Emergency and contingency planning
EHS audits
Occupational Health Hazards
Prevention of static charge
First Aid
Disposal of Laboratory Waste
Handling & Disposal of Empty acid bottles
Chemical Handling
Safety Committee
Hazard substance & chemical controls
Waste Management
Incident Reporting
Housekeeping
Purchase
Store Officer
Sub Staff
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3.9.1The Activity takes place in stores:
Requisition Letter: First the manager of the concerned department depending
upon the need for goods sends a requisitions letter to the Factory Manager and
then once approved the same reaches the stores in charge, the purchase section
places an order.
Purchase Odder: The store in charge takes up the responsibility to place an order
and have the materials ready whenever required. Here in the co-operative sector
predetermined supplier to whom century pharma give the order.
And the same purchase order copy goes to
1. The supplier
2. The store in charge
3. Administrative Section
4. Conceded user section
Purchase order also include
1. Mode of payment after and before supply
2. Terms and Conditions (taxes, Government Norms)
3. Delivery Period
4. Mode of dispatch
Invoice: Against the purchase order the concerned supplier gives the invoice.
Once the invoice is received the cross checking of materials as per the
Specification purchase order is done. The concerned Department
Communicated about the goods and the concerned person gives a section
remark on the quality of the product. Hence the received note is sent to
concerned user section.
Management Information
System (Udhyog Software)
Assistant Managers
System Officer
Support Staff
28
The main activity of the MIS department in the organization is to act as the
information source for all the level of management for the decision making in
a different situation. Hence to say the integration of information from all the
departments for the decision making for all the three levels which exists in the
organization:
1. Top Level
2. Middle Level
3. Lower Level
The information collected from the factory and various departments on on-line
and information collected from Marketing on every day will be processed and
send to Administration for every day as well will be submitted to CEO and
other section heads to enable them to take necessary action and also with the
help of these data through MIS its easy for all departments to prepare annual
reports, targets input, output, and Marketing.
3.11MANITENCE DEPARTMENT
This department undertakes building, construction, and maintenance.
Maintaining service facilities such as water, gas, heating, ventilation, air
conditioning, painting and plumbing are some other Ares deals by this
department. This department also helps in maintaining electrical and
machinery equipment such as generators, transformers, telephone system and
electrical installation.
29
4. DECISION MAKING
In century pharmaceuticals Decision making relates to the Strategy Implementation
programs. Which include goals and key measures to Evaluate Results.
Evaluate result
06
30
01] Goals and Key Performance Measures
- When development is linked to strategic goals, it has a chance of getting a return in
the form of performance improvement and achievement of strategic goals. Century
pharma measures the goals and then agrees with the decisions making process further
6] Evaluate Results
-After learning the job evaluation or final conclusion over these strategies
implementation management of century pharma decide the results needs to
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5 FINANCE AND ACCOUNTS
5.1 FINANCE POLICY
Century Pharmaceuticals focuses on short term finance sources
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6 My Learning
Nowadays it is very important to handle so many activities at a same point of time with
proper management in the organization
Internship training provides my great opportunity for me to learn practical knowledge from
the Century Pharmaceuticals Ltd. Which is Medium level organization I got so much to learn
the knowledge about the area of Human resource where I learn
Here I can say that I got all practical and theoretical knowledge. How to make a good and
healthy relationship with employees.
33
PART 2: RESEARCH PROJECT
34
8 Review of literature on employee Satisfaction
Javed.M. Balouch.RHassan.F (2014).A Study on Determinants of Job Satisfaction and its
Impact on Employee Performance and Turnover Intentions.a sample of 200 respondents will
ask to take part in a self-administered questionnaire. The inhabitants for the current study are
employees in Bahawalpur. The statistical technique is Frequency and percentage. The data
collection method is Questionnaire.The results showed a significant positive association of
employee empowerment, workplace environment, job loyalty and job performance with job
satisfaction.
35
Resheske.M(2001). A Descriptive Study Of Job Satisfaction And Its Relationship With
Group Cohesion in Stout. One hundred thirty-seven surveys were hand delivered to the above
department secretaries who then distributed them to the full-time faculties members
mailbox.The collection of responses on the UW-Stout Employee Satisfaction Survey was
analyzed using SPSS 10.0 software. The following manipulations were carried out on the
data: mean, standard deviation, frequencies, correlations, and a factor analysis 22 The study
determined that group cohesion does play a role in overall job satisfaction. Measures of group
cohesion had a significant relationship with overall job satisfaction.
Pugno.M., Depedri.S(2009)A study on Job performance and job satisfaction: an integrated survey.It
is secondary data. The main recommendation for future research on this topic is that the
disciplinary horizon should be extended in order to avoid the traps of biased partial
correlations, especially because variables in the psychological dimension may be omitted,
and because new interdependent links may arise.
36
9 BACKGROUND OF THE STUDY
Employee satisfaction surveys provide management with the knowledge and tools to
build positive employee relations and a positive work environment. Employee
attitudes, burnout tendencies, passion factors, loyalty, workplace climate and
competitive intelligence are key indicators for employee retention, satisfaction, and
productivity. Effective businesses focus on creating and reinforcing employee
satisfaction to get the most out of their human capital.
37
10 REASERCH
Research is a systematic method of finding solutions to the problem. It is basically an
investigation, a recording and an analysis of evidence for the purpose of gaining
knowledge. According to Clifford woody, Research comprises of defining and
redefining problem, formulating hypothesis or suggested solutions, collecting,
organizing and evaluating data, researching conclusions, testing conclusions to
determine whether they fit the formulated hypothesis
Sampling Procedure
The sampling procedure adopted in the present study is Non-Probability Convenience
Sampling, Under this sampling design, every employee of the company's plant has
chance of inclusion in the sample
10.2.1Primary Sources
The Primary data are in form of "Raw material" to which statistical methods
are applied for the purpose of analysis and interpretations.
The Primary data was collected from the respondents by administering a
structured Questionnaire and also through the interview, observation &
discussion with management.
10.2.2Secondary Sources
Apart from Primary data collected the data collection through reports of
Century Pharmaceuticals, journals from library, Academic reports, and the
internet is used for the study
10.3.1Sampling Design
A sample design is a finite plan for obtaining a sample from a given
population. Here Descriptive Research Design.
10.3.2Sample Population
There are total 85 Employees working in the organization. (60 at Plant and 25
at Head Office)
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10.3.3Sample Size
Appropriate sample side would be put to use for the purpose of obtaining
primary data, considering the objectives as well as the scope and coverage of
the proposed project study. A number of sampling units selected from the
population is called the size of the sample. A sample of 60 respondents was
obtained from the population.
10.3.4Sampling Area
The research was conducted at Century Pharmaceuticals Ltd Plant, Halol
10.3.5Sample Method
The research was made by the survey in accordance to the convince of the
employees. So the sample type is convenience sampling.
10.4.1Contact Instrument
A structured Closed-ended Questionnaire has used the type of questions are
Multichoice Questions, Dichotomous Questions and Liker scale.
10.4.2Contact Method
The research was concluded by using instruments like questionnaire,
interview, and observation. The information was collected from both Plant
Employees as well as from Management staff.
39
11 DATA ANALYSIS AND FINDINGS:
11.1Data Interpretation
11.1.1 Table showing Gender (Frequency)
Gender Frequency
Male 50
Female 10
Total 60
(Table 11.1 Gender & its Frequency)
Female
17%
Male
83%
11.1.2 Table Showing Mean and Std. Deviation of Job Place and Working Hours.
Interpretation- From above table Employees, (a) They partially agree/satisfied with the
Working Environment of the company with mean value of 3.5333 (b) They are
Agree/Satisfied with Present job location of the company with a mean value of 4.00. (c) They
are more Agree/Satisfied with present working hours of the company with a mean value of
4.267.
40
11.1.3 Table Showing Mean and std. Deviation of Incentive Related Satisfaction
Interpretation- From above table Employees, (a) They nutural with the Salary Structure of
the company with mean value of 3.033. (b) They are Neutral satisfaction with the
compensation that they get with their responsibilities with a mean value of 3.300
11.1.4 Table showing Mean and Std. Deviation of Work relation Satisfaction
Interpretation- From the above Table employees are (a) they are agree with the work
responsibility which is given to them or provided to them with mean value of 4.1667 (b) they
are quite comfortable in carrying out the responsibility with mean value of 3.7667 (c) the
employees of century pharmaceuticals are satisfied while maintaining relationship with
colleagues with mean value of 3.8667 (d) the employees of the company are partially
satisfied with the various activities in the firm & love participating with them with a mean
value of 3.6667.
41
11.1.5 Table showing Mean and Std. Deviation of Involvement in Decision Making
Interpretation- From the above Table employees are (a) the employees of century
pharmaceuticals are agree i.e. mean 4.0667 with the overall job security (b) they are satisfied
with rights to put forward their opinions with mean value of 3.700 (c) they are agree with the
leader at their workplace with mean value of 3.9.
11.1.6 Table showing Mean and Std. Deviation of Performance Appraisal Satisfaction
Interpretation From the above table employees are (a) they are partially satisfied
with the present performance appraisal policy of company with mean value of 3.5667
(b) they are naturally agree with awards as per their ability with a mean value of
3.5000
42
11.1.7 Table Showing Mean and Std. Deviation of Work Life
Work-Life Satisfaction
I am satisfied I am satisfied
& able to Fulfilling my employee
maintain a responsibiliti assistance I am satisfied
healthy es give me a I am satisfied policy (e.g.- with long
balance feeling of with the lunch & term benefit
between satisfaction leave policy transport etc.) & insurance
work & & personal of the of the policies of
family life. achievement. company company the company
N Valid 60 60 60 60 60
Missing 0 0 0 0 0
Mean 3.7667 3.8667 3.5667 2.8333 3.2000
Std. Deviation .77385 .77608 .62606 1.34121 .99655
(Table 11.8 Mean and std. Deviation of Work-Life Satisfaction)
Interpretation- From the above table employees are (a) moreover agreed to able to
maintain a healthy balance between work & family life with mean value of 3.7667
(b)Agreed Fulfilling my responsibilities give me a feeling of satisfaction & personal
achievement with mean value of 3.8667 (C)Partially satisfied with the leave policy
of the company 3.5667 (d) not agreed on employee assistance policy (e.g.- lunch &
transport etc.) of the company with a mean value of 2.8333 (e)Neutral with long term
benefit & insurance policies of the company with a mean value 3.2000
43
(I) Factor Analysis: To Identify Factor affecting Employee satisfaction at century
Pharmaceuticals.
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20
Q1 1
Q2 0.457 1
Q3 0.104 0.459 1
Q4 0.338 0.049 0.079 1
Q5 0.106 -0.074 0.176 0.245 1
Q6 0.274 0.472 0.337 0.149 0.029 1
Q7 0.066 0.292 0.314 0.209 0.047 0.421 1
Q8 0.521 0.502 0.004 0.182 -0.042 0.094 0.379 1
Q9 -0.107 0.122 0.375 0.282 -0.091 0.080 0.667 0.249 1
Q10 0.174 -0.068 -0.157 0.232 -0.280 0.089 -0.139 -0.229 -0.179 1
Q11 0.757 0.392 0.101 0.515 0.330 0.216 0.270 0.550 0.048 0.085 1
Q12 0.583 0.122 -0.124 0.245 0.086 0.217 0.011 0.509 -0.112 0.298 0.484 1
Q13 0.466 0.216 0.163 0.441 0.367 0.122 0.250 0.271 0.117 0.139 0.737 0.558 1
Q14 0.594 0.217 0.053 0.307 0.555 0.284 0.160 0.393 0.000 -0.137 0.543 0.495 0.373 1
Q15 0.468 0.261 0.240 0.274 0.121 0.333 0.247 0.468 0.240 -0.265 0.383 0.299 0.023 0.612 1
Q16 0.383 0.531 0.339 0.234 -0.107 0.547 0.282 0.167 0.077 0.075 0.232 0.014 -0.002 0.372 0.470 1
Q17 -0.290 0.076 0.282 0.267 -0.045 0.278 0.533 -0.029 0.541 0.014 -0.071 -0.157 0.178 -0.022 0.049 0.406 1
Q18 0.118 0.000 0.040 0.066 0.270 0.012 0.053 0.220 -0.077 0.118 0.301 0.499 0.564 0.284 0.153 -0.145 0.161 1
Q19 0.419 0.263 -0.027 0.544 0.049 0.442 0.405 0.356 0.036 0.276 0.463 0.496 0.530 0.379 0.129 0.493 0.442 0.240 1
Q20 0.377 0.236 -0.195 0.256 0.270 0.139 0.117 0.372 -0.253 0.223 0.498 0.599 0.576 0.493 -0.038 0.018 -0.143 0.365 0.568 1
Interpretation
1. This is the table that shows the output of correlation analysis and whether there is
a statistically correlation between asked Questions. We can see that the
correlation value is 0.249, which is below 0.05 and therefore there is less
correlation between the different outputs.
2. This is the table that shows the output of correlation analysis and whether there is
a statistically correlation between asked Questions. We can see that the
correlation value is 0.757, which is above 0.05 and therefore there is a
statistically correlation between the different outputs.
3. From the above table, the most affected factors for satisfaction is (1) employees
are not satisfied with working environment and provided rights to put forward
their opinions. Both factors are related with each other about their level of
satisfaction. The correlation factor between them is 0.757 (2) The performance
appraisal policy and rights to express their opinions in the organization which
affects the most. The correlation factor between them is 0.737.
44
4. Note:
The collected data are subjected to correlation identity in internal
correlation ship. It was identified that multi-co linearity was existing
between variables of study and hence the date was further subjected to
factor analysis to identify the factor that impact on employee satisfaction at
Century Pharmaceuticals Ltd.
Df 190
Sig. .000
45
(Chart 11.2 Screen Plot)
46
Table 11. 11 Component Matrix
Component
1 2 3 4 5 6 7
working environment of the
.750
company
job location .527
Present working hour .579
exiting salary structure of the
.553 -.519
company
compensation matches with
.643 .572
responsibilities
work responsibilities
comfortable in carrying out
.607
responsibilities
work relationships with the
.637 -.626
people around me.
various activities in the firm &
.679
love participating with them
happy with overall job
-.605
security
given the right to put forward
.824
opinions.
leaders at the workplace as
.666
positive models.
present performance appraisal
.706
policy of the company
recognition and rewards for
my outstanding work and .726
contribution
awarded a right set of duties
.538 -.513
as per ability
able to maintain a healthy
balance between work & .515
family life.
Responsibilities give
.651 .592
satisfaction & achievement
leave policy of the company
employee assistance policy
.730
(e.g.- lunch & transport etc.)
long-term benefit & insurance
.610 -.507
policies of the company
47
11.12 Rotated Component Matrix
Component
1 2 3 4 5 6 7
working environment of the
.526
company
job location .754
present working hour .738
exiting salary structure of the
.845
company
compensation matches
.898
responsibilities
happy with work
.770
responsibilities
carrying out responsibilities .776
work relationships with the
.760
people around.
various activities in the firm &
.854
love participating with them
overall job security
right to put forward my
.569
opinions.
Leaders at the workplace as
.760
positive models.
present performance appraisal
.739
policy of the company
recognition and rewards for
outstanding work and .574
contribution
awarded right set of duties as
.784
per my ability
Able to maintain a healthy
balance between work & .844
family life.
Fulfilling responsibilities give
a feeling of satisfaction & .808
personal achievement.
leave policy of the company .750
employee assistance policy
(e.g.- lunch & transport etc.) .566 .534
of the company
long-term benefit & insurance
.801
policies of the company
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Table 11.13 Component Transformation Matrix
Component 1 2 3 4 5 6 7
1 .611 .448 .172 .376 .415 .256 .132
2 -.519 .062 .691 .384 -.106 .297 -.048
3 .356 -.691 .495 -.026 .247 -.281 -.106
4 .061 .177 .379 -.564 -.136 -.019 .696
5 -.172 -.381 -.298 .489 .124 -.002 .694
6 .353 -.335 -.070 -.025 -.529 .691 -.012
7 -.270 -.172 -.103 -.391 .665 .538 -.048
Interpretation:
The lower the proportion, the more suited data is to Factor Analysis.
KMO returns values between 0 and 1. A rule of thumb for interpreting the statistic
KMO values between 0.8 and 1 indicate the sampling is adequate.
KMO values less than 0.5 indicate the sampling is not adequate and that remedial
action should be taken.
KMO Value of 0.621 suggests that factor analysis can be use for further analysis
Moreover, Bartletts test checks, whether there is any correlation exists between variable or
not.
Bartletts test with a significance value of 0.000 indicates that the alternate hypothesis
is accepted which states that there is co-relation exists among various variables.
Further, for interpretation of new expected factors,0.5 is considered as a cut-off value
Table 11.10 Total Variance Explained
Here the cumulative percentage has to be more than 0.65 but here in these case 7 variables
exist and their cumulative frequency is 0.82 which is greater than 0.65
So that the value explained that there is total 7 factors exists in the case.
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Table 11.12 Component transformation matrix
Here the rotated component matrix shows a pairwise comparison between the 7th variable that
are identified like 1-1(1to1), 2-2(2to2), 3-3(3to3), 4-4(4to4) 5-5(5to5) 6-6(6to6) and 7-
7(7to7).
The highest value of coefficient shows the more importance of the variable and the lowest
value of the coefficient show the less importance of that total variable in the study.
So here the highest value of the coefficient is for 7th variable which is 0.696 and the lowest
value of the coefficient is for 3rd variable which is 0.172, so it is less important.
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Explanation of factors related to Employee Satisfaction
1. Comfort area:
The variables which contain under comfort area of the individual employee, their role
superiors as a positive model, the performance appraisal, leave benefits and Employees
assistance with respect to lunch and transportation. These are variables are having a concern
with employee satisfaction at Century Pharmaceuticals.
2. Flexible Environment:
The variables that contain under flexible environment is working environment, work
relationship with surrounding people, Recognition of work and reward for contribution and
awards as per duties and ability which directly affect to employee satisfaction.
3. Emotionally attach:
Employees have an emotional attachment with Century Pharmaceuticals so they prefer to
remain and work to carry their responsibilities provided. These type of employee are
considered as loyal. They want to take part in different activities and it provides them the
feeling of personal achievement of work satisfaction.
4. Work Responsibilities
The variables which contain under Work responsibilities are responsibilities allocated to
employees and its impact on their personal and professitional life. They can keep balance
between both lives homogeneously. These variables are having concerned with employee
satisfaction at Century Pharmaceuticals.
5. Perception
The variables which contain under Perception are the Salary Structure and given right to put
forward opinions. These variables are having indirectly related with employee satisfaction at
century pharmaceuticals.
6. Flexibility
The variables which contains under Flexibility are the job location and the working hour in
the organization. These variables are having indirect relation with employee satisfaction.
7. Satisfaction
A variable which contain under Satisfaction factor are compensation with responsibilities
allocated by Superior which directly affect to employee satisfaction.
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II. Following are the measures taken by Century Pharmaceuticals against
employee Satisfaction
How did you get into present position?
Factors Selection
Promotion 12
Direct appointment 38
Transfer 5
Not Applicable 5
Total 60
Not Applicable
2%
Selection
Transfer
9%
Promotion
21%
Direct
Appointment
68%
Not aware
Intramural Facilities Composition
Not aware for accident
Provided Medical 1%
Facilities
19%
Medical
Facilities
37%
Composition for
accident
43%
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B) Extra Mural Facilities
Factors Selection
Yes NO Total
Educational 23 37 60
Facilities for
children
Transportation 16 46 60
Housing 30 30 60
Accommodation
Not Having
Transportation Transportation
Facilities 9%
25%
Factors Selection
Yes NO Total
Overtime Wages 05 55 60
Not Recived
92%
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FINDINGS
The company has good workforce at the managerial level it needs to be boost up to
build open Communication Relationship and then it can give a better results.
Overall the results found that the factors that widely affect employee satisfaction in
Century Pharmaceuticals Ltd. Are Comfort Area, Flexible Environment, Emotionally
attachment, Work Responsibilities, Perception, Flexibility and Satisfaction for the job
The Employees are very rigid in nature.
Other things that observed in organization in that personal ego and rigidness to
communicate with each other for easy adoption of different working style.
Some other loops like
o Poor Leadership
o No Appreciation
o Less opportunity for promotion
o Less satisfaction
o poor communication
o No compensation for overtime work
There is so extra work load on some employees so if found that most of the
employees not initiate for any work or change.
Other then research objective it is found that the politics among employees are quite
high which affect employee retention.
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SUGGESTION FOR EMPLOYEES SATISFACTION
The manager should let his employees know that he considers them valuable
and capable individual that means should treat the people with respect and
honesty.
The person should be placed on the job where he can set his own standard get
concrete feedback and deal with moderate risk.
The employee should get feedback how they are doing. As it will help them to
know where he has made mistake and try to overcome it when he is doing the
work next time.
Uniformity for all the employees, if some employee does not follow the rules
corrective actions should be taken that other employees wont have biased
perception towards Upper management.
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12CONCLUSION
The level of effort an individual is willing to put at work depends on different factors.
Every manager is interested in keeping his subordinates highly motivated, all the time.
Managers need to appreciate individual difference and use different styles to keep all
employees well motivates to work.
The employees are dissatisfied with their participation in the management activity. So
that they could not share their ideas to the management team.
To develop motivation among employee job security & recognition should be ensured
to all.
It is essential to look in to areas for higher motivation among employees viz.
Promotion policy, training programmers, appreciated of work, credibility of work &
giving responsibility & status.
56
13 Refrences
Aydin.B., C. (2009). A Research Analysis on Employee Satisfaction in terms of Organizational Culture
and Spiritual Leadership .
http://www.business-standard.com/content/b2b-pharma/indian-pharmaceutical-exports-the-
growth-story-116010600140_1.html . (n.d.).
http://www.makeinindia.com/sector/pharmaceuticals . (n.d.).
http://www.pharmexcil.com/images/Pharma_Fact_Book.pdf . (n.d.).
Pugno.M., D. (2009). A study on Job performance and job satisfaction: an integrated survey.It is
secondary data .
Resheske.M. (2001). A Descriptive Study Of Job Satisfaction And Its Relationship With Group
Cohesion .
Sinha.E. (2013). A research work on Employee Satisfaction measurement with special reference to
KRIBHCO, .
57
14 APPENDIXES
RESEARCH QUESTIONNAIRE
Respected Respondent,
Your response will be kept highly confidential & is purely made for the
academic purpose. It is not a concern with any particular employee/employer so
please be frank while giving your answers. Your co-operation would be deeply
appreciated.
Name :
Gender : Male ..
Female .
Age : 18-24 .
25-38 .
40-48 .
49-60 .
60 & Above .
Department:
58
Designation: .
Please take a few minutes to tell us about your job and how the
organization assists you.
Please read the below-given statement carefully and tick according to your level
of agreement.
Survey Question 01 02 03 04 05
59
12. I am satisfied with the leaders in my workplace as positive
role models.
13. I am satisfied with the present performance appraisal policy
of the company.
14. I am happy with the recognition and rewards for my
outstanding works and contributions.
15. I am satisfied and think I've been awarded a right set of duties,
as per my ability.
16. I am satisfied & able to maintain a healthy balance between
work and family life.
17. Fulfilling my responsibilities give me a feeling of
satisfaction & personal achievement.
18. I am satisfied with the leave policy of the company.
19. I am satisfied employee assistance policy (e.g.- lunch &
transport etc.) of the company.
20. I am satisfied with long- term benefit & insurance policies
of the company.
21. How did you get into present position? Select Any One
[A] Promotion [ ]
[C] Transfer [ ]
A) Intramural facilities
2] Transportation Yes [ ] No [ ]
A] Yes [ ] B] No [ ]
60
Daily Diary
DATE TIME TRAINING PLACE CONCERNED
OFFICER
13/06/2016 9:00pm to Job Description Mr J. R. Yadav
15:00pm Security policy
Employment guidelines
16/06/2016 9:00pm to Research and Development Mr Vel Murgan
15:00pm
Department
Bio-tech Division
18/06/2016 9:00pm to Research and Development Mr Vel Murgan
15:00pm
Department
Bio-tech Division
20/06/2016 9:00pm to Micro-Biology Department Miss. Urja Shah
15:00pm
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15:00pm
13/07/2016 9:00pm to Administration Department Mr Janak Sheth
15:00pm
16/07/2016 9:00pm to Research Work
15:00pm
Interaction with
Employees
Observed problem for
study
Documentation
18/07/2016 9:00pm to Pharma & Finishing Plant Mrs. Vaishali Sheth
15:00pm
Questionnaire Fill up
20/07/2016 9:00pm to IT Department Mr. Keyur Kachia
15:00pm
Data Entry
Udhyog software
23/07/2016 9:00pm to Administration Department Mr. Janak Sheth
15:00pm
62