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PT. PHE ONWJ Quality Manual

Revision Log Register

Document Number : PHEONWJ-I-PRC-001 1

Document Title : Quality Manual

Revision : 0

Page Date Revise PHE ONWJ Reviewer

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Table of Contents

Revision Log Register .......................................................................................................................... 2

Table of Contents
............................................................................................................................... 3

1. Background
............................................................................................................................ 4

2. Purpose .................................................................................................................................. 4

3. Scope ..................................................................................................................................... 4

4. References
.............................................................................................................................. 4

5. Abbreviations.......................................................................................................................... 5

6. Definition
............................................................................................................................... 6

7. Goals & Objectives


................................................................................................................. 7

7.1 Goals
.............................................................................................................................. 7

7.2 Objectives
........................................................................................................................ 7

8. Quality Management System ................................................................................................... 8

8.1 Strategies
......................................................................................................................... 8

8.2 Quality Management System Implementation


.................................................................... 8

8.3 Quality Management System Processes


............................................................................. 9

8.4 Planning & Engineering


.................................................................................................. 10

8.5 Procurement
................................................................................................................... 11

8.5.1 Review contractor and supplier Quality Management................................................ 12

8.5.2 RFQ Review


............................................................................................................ 13

8.6 Construction ................................................................................................................... 13

8.6.1 Factory Acceptance Test (FAT) or Site Acceptance test (SAT)


...................................... 13

8.6.2 Receiving Materials & Equipments Checking


............................................................. 13

8.6.3 Fabrication .............................................................................................................. 13

8.6.4 Installation .............................................................................................................. 14

8.7 Commissioning
.............................................................................................................. 16

9. Organization And Accountabilities


......................................................................................... 18

9.1 Organization
.................................................................................................................. 18

9.2 Accountabilities
.............................................................................................................. 18

9.2.1 QA/QC & Inspection Manager ................................................................................ 18

9.2.2 QA/QC Lead


.......................................................................................................... 18

9.2.3 Project/maintenance QA/QC Engineer .................................................................... 19

9.2.4 Fabrication QA/QC Engineer .................................................................................. 19

9.2.5 Certification Engineer .............................................................................................. 19

9.2.6 Certification Administrator ....................................................................................... 20

9.2.7 QA/QC Inspector ................................................................................................... 20

9.2.8 NDE Technician ...................................................................................................... 21

1 0. Handover Certification System ............................................................................................... 21

11. CONTRACTOR Quality Plan ................................................................................................. 21

1 2. Personnel Competence And Training


..................................................................................... 22

1 2.1 Personnel ....................................................................................................................... 22

1 2.2 Specialist Expertise .......................................................................................................... 22

1 2.3 Training
......................................................................................................................... 22

1 3. Quality Review And Audit ...................................................................................................... 22

1 4. Information Management ...................................................................................................... 22

1 4.1 Control of Documents, Data, and Records


...................................................................... 25

1 4.2 Related Documents


......................................................................................................... 25

1 5. Quality Continuous Improvement .......................................................................................... 26

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1 .
Background

QA/QC Team is the front line agent in PHE ONWJ to preserve the quality in all new projects and routine corrective

maintenance activities, through the engineering/planning until handover to operation, and also ensure that all

relevant documents are prepared, recorded, and properly handed over between processes by relevant authorities.

To preserve the quality, QA/QC Team develop this Quality Manual enclosing Quality Management System to

ensure quality processes are performed using the same information, methods, skills and control, and in a consistent

manner.

2.
Purpose

This manual is intended to be the main reference in achieving and maintaining the required level of quality

assurance and control in PHE ONWJ Facility Engineering & Construction Department during new projects and

routine corrective maintenance activities. Any divergences from this manual and its derivative documents are

allowable providing the appropriate acknowledgement, assessment, and precautions are performed and recorded.

This manual is also intended to provide assurance to Management that Quality Management Systems is in place

and set to be implemented in projects and routine corrective maintenance activities.

This manual is not intended to be distributed to CONTRACTOR as their reference. Each project/routine corrective

maintenance activity shall develop its own specific & detail Quality Plan, and deliver to CONTRACTOR.

3.
Scope

This Quality Manual covers the quality preservation strategy for new installation, repair, in-kind replacement, and

modification activities in new projects - which is defined either as a new development, additional facilities, and non-

routine activities, and routine corrective maintenance activities, to meet PHE ONWJs specifications and

requirements.

4.
References

This document is developed in accordance with latest revision of below references. This document shall not

reproduce the text of those references, but incorporate them as references only.

1 .
API Specification Q1 , Quality Programs for the Petroleum, Petrochemical and Natural Gas, Seventh Edition,

June 2003.

2.
BS ISO 9000, Quality Management System.

3.
FE&C Business Process Manual, PHEONWJ-I-PRC-001 4.

4. Handover Certification Manual, PHEONWJ-I-PRC-0362.

5.
Technical Document Control Procedure, PHEONWJWJ-G-PRC-01 01 .

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5.
Abbreviations

API American Petroleum Institute

ASME American Society of Mechanical Engineers

FAT Factory Acceptance Test

HC Handover Certification

HCP Handover Certification Packs

HSSE Health, Safety, Security and Environment

ITP Inspection and Test Plan

ITS Inspection and Test Summary

IRN Inspection Release Note

MDR Manufacturer Data Report

MIRC Material Inspection Release Certificate

MT Material Transfer

MPI Magnetic Particle Inspection

NCR Non Conformity Report

NDE Non Destructive Test

ONWJ Offshore North West java

PFD Process Flow Diagram

PHE Pertamina Hulu Energi

P&ID Piping & Instrumentation Diagram

PO Purchase Order

PT Penetrant Technique

PWHT Post Weld Heat Treatment

QA Quality Assurance

QC Quality Control

QP Quality Plan

RFQ Request for Quotation

RT Radiography Technique

SAT Site Acceptance Test

WPS Welding Procedure Specification

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6.
Definition

Alteration

A physical change in any component that has design implications that affect the pressure-containing capability

or flexibility of a pressure system beyond the scope described in existing data report or its original design. The

following should not be considered alterations: any comparable or duplicate replacement, the addition of any

reinforced nozzle less than or equal to the size of existing reinforced nozzles, and the addition of nozzles not

requiring reinforcement.


Audit

A planned, independent and documented assessment to determine whether agreed-upon requirements are

met.


Certification

Refers to the issuing of written assurance (the certificate) by an independent, external body (i.e. Government)

that has audited an organizations management system and verified that it conforms to the requirements

specified in the standard.


Contractor

Manufacturer, supplier, vendor, fabricator, and service provider.


Criticality Assessment

A formalized technique for measuring the relative importance to be assigned to a system or item of equipment

based on a number of risk factors which include HSSE, technical integrity, reliability, design maturity,

manufacturing complexity, cost and schedule.


Non Conformity

Non-fulfillment of a requirement such as work standards, practices, procedures, regulations, management

system performance, etc.


Procedure

Document that provides information about how to perform activities and process consistently.


Quality

The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or

implied needs (i.e. conformity to stated requirements).


Quality Assurance

All those planned and systematic actions necessary to provide adequate confidence that a product or service

will satisfy given requirements of quality.


Quality Control

The operational techniques and activities that are used to fulfill the requirements of quality.


Quality Manual

A document that provides consistent information, both internally and externally, about the organizations

Quality management System.

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Quality Plan

A document setting out specific quality practices, resources and sequence of activities relevant to a particular

product service, contract or project.


Quality System

The organizational structure, responsibility, procedures, processes and resources for implementing quality

management.


Record

Document that provides objective evidence of activities performed or results achieved.


Specification

Document states requirements.

7.
Goals & Objectives

7.1
Goals

The goals of PHE Quality Management System implementation are to:


Meet PHE ONWJ quality requirements and expectations stated in specifications and procedures.


Meet PHE ONWJ Vision and Mission stated in FE&C Business Process Manual.


Fulfill industrial standards/codes requirements and governments/statutory regulations.

7.2 Objectives

The minimum objectives of PHE Quality Management System implementation are:


To define and apply Quality Management System and processes.


To clearly identify quality organizational capabilities, accountabilities, and responsibilities.


To ensure that both PHE ONWJ and its Contractors are aligned on all quality issues including:

x
Quality Assurance, Quality Control and surveillance philosophies

x
Requirements for Auditing, Inspections and Testing.


To ensure that practices, processes, and procedures meet specified requirements.


To Minimize Non Conformity during new projects and routine corrective maintenance activities.

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8.
Quality Management System

8.1
Strategies

The following strategies will be applied to support the implementation of this Quality Manual:


Ensure relevant procedures to support this Quality Management System implementation are available.


Each project and maintenance activity shall develop a Project Quality Plan and/or Inspection & Test Plan (ITP)

that is applicable to the scope of work.


Encourage contractors to develop a detail and rigorous Quality Plan that is applicable to their scope of supply

or service.


Develop Non-Conformity Management Guideline to verify actions in ensuring that quality is not compromised

for the sake of cost and schedule. Refer to Non Conformity Management Guideline, PHEONWJ-I-PRC-001 5.


Implementing Handover Certification System to manage Inspection & Test activities, to administer handover

process between phases, and to ensure all as built documents are well-maintained towards the end of project

life.


Conduct regular review and audit against internal PHE ONWJ and contractors processes and practices. Refer

to Quality Audit Procedure, PHEONWJ-PRC-001 3.

8.2
Quality Management System Implementation

Quality Management System will be implemented during below phases in new project and routine corrective

maintenance activities, which are:


Planning & Engineering.


Procurement.


Fabrication.


Installation &.Pre-commissioning


Commissioning.

Figure 1 below illustrates the common activities during new project and routine corrective maintenance.

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Start

Planning /

Engineering

Procurement

Fabrication

No

IRN OK

Yes

Installation/

Precommissioning

No

MC1 OK

Yes

Commissioning

No

SH1 OK

Yes

Start Up

Finish

Figure 1 Common activity in new project and routine corrective maintenance

8.3 Quality Management System Processes

Scheme below shows the key quality processes that are common across planning & engineering, procurement,

fabrication, installation and pre-commissioning, and commissioning. These processes should be used together to

plan, assure, and verify the delivery of quality objectives.

Figure 2 Key quality processes

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Quality Management

The coordinated activities including Quality Assurance and Quality Control which direct and manage the

identification and control of quality requirements.


Quality Planning

Focuses in setting quality objectives and necessary process to delivery and assure the objective and

requirements are met.


Quality Assurance

The part of quality management activities that puts in place processes and procedures that provide assurance

that each quality requirement has been met.


Quality Control

The part of Quality Management focused on verifying quality requirements.


Quality Improvement

Focuses on increasing the ability to meet quality objectives and requirements.

The degree of Quality Management System implementation through project phases and routine maintenance

activities should be in reference to the criticality assessment.

8.4
Planning & Engineering

The key processes are:


Review quality related documents (plans, procedures, etc.).


Ensure all drawing and non-drawing documents are reviewed, verified, and validated by relevant discipline

engineer and interrelated engineering disciplines.


Develop Quality Plan and Inspection and Test Plan.


Develop Handover Certification system.


Perform audit, if necessary.

The key deliverables are:


Approved documents.


Quality Plan, covering procurement and construction.


Inspection & Test Plan.


Handover Procedure and HCP (Handover Certification Packs).


Audit result/report

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Figure 3 Planning & Engineering flowchart

8.5
Procurement

The key processes are:


Review contractor and supplier Quality Management capability to meet PHE ONWJ requirements.


RFQ review.


Conduct audit

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The key deliverables are:


Qualified contractor and supplier.


Reviewed RFQ.


Audit result/report

8.5.1
Review contractor and supplier Quality Management

Contractor and supplier quality management is very essential to ensure the delivery of product and service in timely

manner and highly quality. By selecting proper contractor and supplier, significant time, energy, resources, priorities

and focus could be redirected and optimized on another important aspect.

Figure 4 Procurement flowchart

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8.5.2
RFQ Review

RFQ is the basis for Vendor/Supplier/Contractor/Manufacturer to submit their bid. Therefore, QA/QC Team will

scrutinize all requirements in RFQ regarding personnel competence, tools, and quality related documents to ensure

appropriateness by referring to current update PHE ONWJ standards and specifications.

8.6 Construction

8.6.1 Factory Acceptance Test (FAT) or Site Acceptance test (SAT)

FAT or SAT is the final test held by manufacturer to determine and record the equipment performance according to

its design specification and Purchase Order, and meet the intended purpose, prior to be delivered to PHE ONWJ

receiving facility. PHE ONWJ will constantly require certain involvement level during the manufacturing process and

final testing of each material and equipment. This level will be clearly mentioned in Inspection and Test Plan (ITP).

Refer to FAT Guideline document, PHEONWJ-I-PRC-0020.

8.6.2
Receiving Materials & Equipments Checking

All incoming materials and equipments are inspected and verified in according to Receiving Materials and

Equipments Inspection Procedure, PHEONWJ-G-PRC-01 04.

The key processes are:


Verify documents, such as MT, PO, Mill Certificate, Warranty Letters, Letter of Compliance, drawings, etc.


Conduct visual inspection for each material and equipment, to ensure its conformity to codes and standards.


In case of non-conformity, raise NCR. Refer to Non-Conformity Management Guideline, PHEONWJ-I-PRC-

001 5.

The key deliverables are:


Material Inspection Release Certificate (MIRC)


Inspection report.

8.6.3
Fabrication

In this Process the new manufactured materials/equipments are inspected and tested in contractors workshop

based on Fabrication ITP document.

The key processes are:


Check fabrication documents availability


Verify materials quality and supporting documents completeness


Check the personnel competence to perform fabrication specific job


Supervise the fabrication process


Witness the testing process

The key deliverables are:


Manufactured equipment and materials quality and quantity meet PHE ONWJ requirements

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Inspection Release Note (IRN) certificate.

8.6.4
Installation

During this Process the equipment is installed, inspected and tested.

The key processes are:


Check installation documents completeness such as installation procedures, P&ID, One-line Diagram, Tie-in

procedure, etc.


Ensure the tie-in is properly done.


Check the personnel competence to conduct installation specific job


Supervising the installation and hook up process.


Ensure all modifications are recorded in as-built documents

The key deliverables are:


Inspection progress report during installation


Handover certificates such as MW1 , MP1 , CC1 , AS1 , EE1 , etc.


Mechanical Completion certificate (MC1 ) and all supporting records.


As-built documents

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Figure 5 Construction Flowchart

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8.7
Commissioning

The key processes are:


Witness leak or service test activity.


Witness function test.


Raise SH1 certificate as the commissioning activity is completed.


Ensure all modifications are recorded in as-built documents

The key deliverables are:


Inspection progress report during commissioning process.


Handover certificate such as SL1 , SC1 , JI1 , etc.


System Handover certificate (SH1 ) and all supporting records.


As-built documents

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Figure 6 Commissioning Flowchart

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9.
Organization And Accountabilities

9.1
Organization

The following figure 7 describes the organizational structure and reporting hierarchy of QA/QC Team.

Figure 7 PHE ONWJ QA/QC Team Organization

9.2
Accountabilities

QA/QC Team assists Operations Department in the development of quality systems and conduct periodic audits to

assure that those systems are implemented faithfully and effectively. QA/QC Team main responsibilities are:


Identify and evaluate quality-related problems.


Advise solutions on quality problems and verify that any problems have been resolved (corrective action).


Initiate action to prevent the occurrence of quality problems (preventive action).

This part will identify all accountabilities and detail job descriptions of QA/QC Team.

9.2.1
QA/QC & Inspection Manager


Ensure that a Quality Manual is developed and implemented.


Facilitate QA/QC staff training and development program.


Define QA/QC Team roles ad responsibilities.


Organize and manage QA/QC resources and activities to meet quality goals and objectives.

9.2.2 QA/QC Lead


Develop Quality Plan.


Ensure that Handover Certification System is prepared and implemented during Project and routine corrective

maintenance activities.


Ensure integrated quality assurance of design, procurement, fabrication and installation


Provide resolution of non-conformities.


Develop staff training and development program.

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9.2.3
Project/maintenance QA/QC Engineer


Develop Quality Plan and/or review contractors Quality Plan for specific project.


Ensure all quality related personnel are certified and qualified.


Ensure that only materials and equipments conforming to PO and PHE ONWJ specification are used.


Ensure that all measurements and test equipments are properly maintained, calibrated, and certified, whenever

appropriate.


Ensure Quality Plan (QP) and Inspection & Test Plan (ITP) shall be implemented on fabrication activities.


Coordinate and control quality and certification activities within projects.


Maintaining registers of corrective actions and non-conformities for trending and analysis purposes.


Ensure Handover Certification scheme is well-implemented, maintained, and reported.


Liaise with inspector in implementing Handover Certification system during work preparation and execution.


Document and report inspection and test results.


Review Projects closure documents.

9.2.4
Fabrication QA/QC Engineer


Ensure QP and ITP is implemented on fabrication activities.


Sign and approve Inspection Release Note (IRN) for all fabricated material and supporting equipment. Spot

witnessing fabrication activities as required by ITP, such as, receiving material, surface preparation & primer

coat, testing, PWHT, dimensional check, and packaging prior to delivery.


Review of procedures of blasting, painting, NDE, welding maps, Welding Procedure Specification (WPS),

welder qualification, testing, PWHT, and dimensional check.


Review reports and records of blasting, painting, NDT, welding maps, WPS, welder qualification, testing,

PWHT, and dimensional check.


Review and approve welder qualification test and result.


Monitor welders performance by reviewing the welding repair rate.


Ensure all supporting equipments for both Onshore & Offshore (i.e.: welding unit, air compressor, scaffolding,

rigging tools, etc) meet and comply with PHE requirements.


Prepare and submit regular report to PHE QA/QC Lead, cc. QA/QC & Inspection Manager.


Participate on Contractor quality and safety audit and ensure all finding and recommendation of the audit are

followed up.


Update Contractor Quality Issue in weekly basis (such as NCR, material fabrication defect, etc).


Review Contractor QA/QC personnel qualification.

9.2.5
Certification Engineer


Prepare Inspection Test Summary (ITS)


Together with commissioning Authority and field Engineer Develop Limit system for Mnemonic number

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Make sure that the HCP will meet all integrity authority and legislative requirement of the country or state

whose jurisdiction the installation is subject.


Control the issuing and deletion of the unique system handover numbers (SH1 s).


As SPA the mediator for handover certificate to be signed by the all authorities between work project phases


Compile and integrate the whole SH1 .


Monitoring update certification Data Base.


Review and monitor all of the certificates (MC1 , SH1 , PL1 , etc.) already signed by the respective person.


Conduct verification and auditing of the certification process.


Ensures all inspections & tests are complete and presents the results.


Ensure all of Inspection activities have been done based on inspection test summary, the entire certificate shall

be raised.

9.2.6
Certification Administrator


Prepare the HCP (Handover Certification Pack).


Insert the appropriate certificates into the HCP.


Compile and integrate the whole SH1 .


Update certification Data Base.


Transmit the HCPs to the site.


Update the Handover Certificate data Base of HCPs during the progression of works.


Maintain punch list items and track closing process.


Transmit the copies HCPs already sign / completed to the site / operation


Up date punch list items and track closing process.

9.2.7
QA/QC Inspector


Interpretation of the Requirement of codes and Standards


Ensuring that approved procedure is available.


By referring to ITP, ensuring the fabrication activities has been performed according to procedures,

specifications, and drawings.


By referring to ITP, ensuring the installation activities has been performed according to procedures,

specifications, and drawings.


Ensure all applicable equipments have been calibrated prior to usage.


Ensure that the appropriate requirements of electrical specifications and procedures are carried out.


Ensure all tests are performed according to specification, and approved procedure..


For product acceptance test, approval of IRN certificate prior to delivery.


Regularly reporting to QA/QC representative in Fabrication workshop, site, or Head Office.

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9.2.8
NDE Technician


Conduct Non-Destructive Examination using various techniques such as RT, UT, PT, MPI, and etc., on pressure

vessel, pipes, and structural steel.


Ensure all NDE equipments are calibrated prior to utilization.


Submit report at the end of NDE activity.

1 0.
Handover Certification System

PHE ONWJ uses Handover Certification as the tool for handover mechanism between Processes during new project

and routine corrective maintenance activities. Refer to PHEONWJ-I-PRC-0362, Handover Certification Manual.

1 1 .
CONTRACTOR Quality Plan

CONTRACTOR shall be requested to develop a Quality Plan which clearly addresses all the issues stated in

contract. This requirement shall be clearly stated in project/activity Quality Plan, a document that provides

guidance for subcontractors and sub-suppliers as well. Furthermore, project/activity Quality plan shall provide

assurance for PHE ONWJ on THE CONTRACTOR capability to accomplish all scope of works in contract by yet

referring to international codes and standards, and PHE ONWJ requirements.

Contractor Quality Plan shall outline the following, but not limited to:


Organization


ITP


Non Conformity handling, including corrective and preventive actions


FAT


Materials and equipments traceability plan


Materials and Equipments handling, storage, packaging, and Shipping


Quality Audit for internal contractor organization, subcontractors and suppliers


Personnel competence development and preservation


Documentation and reporting


PHE ONWJ Completion and Handover System

Refer to Quality Assurance Requirement for Contractor, PHE-ONWJ-X-YYY-001 2 (Draft).

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1 2.
Personnel Competence And Training

1 2.1 Personnel

Personnel allocated to key tasks shall have qualifications and experiences commensurate with those given on the

applicable job description. Development of PHE ONWJ personnel shall follow a structured competence assurance

process, and CONTRACTORs shall be instructed to ensure the competency of their personnel by referring to

Contractor Technical Competency Guideline Procedure, PHEONWJ-G-PRC-0355.

1 2.2 Specialist Expertise

Whereas required, specialist expertise should be deployed.

1 2.3 Training

All personnel shall be properly trained to ensure their technical competency meet PHE ONWJ Quality

requirements. Document No. PHEONWJ-G-PRC-0355, provide the guidance about the process to ensure the

contractors employee technical competency. The process is focused on contractors which their works affect the

technical integrity of PHE ONWJ facilities.

The accurate records of all required trainings and completed trainings by personnel shall be maintained. The

training record shall be detailed and tracked in a training matrix.

1 3.
Quality Review And Audit

Internal quality review and audit on the suitability and effectiveness of the Quality Management System and

implementation, take place at least once per year based on activity or project requirements.

Regular quality review and audit against contractor shall be performed to assess their capability and capacity to

meet PHE ONWJ quality requirements based on certain considerations or according to activity or project

requirements. All contractors are responsible for developing and maintaining a schedule of quality audit reflecting

their contracted work scope. Each of these schedules is to be issued to the PHE QNWJ QA/QC Team for review

and monitoring.

Refer to Quality Audit Procedure, PHEONWJ-I-PRC-001 3, for detail elaboration.

1 4.
Information Management

Management of information is critical to the success of project and routine maintenance activities. It is essential to

define what data and documents are needed for operational activities and for each of the project or routine

maintenance activities.

Project and routine maintenance activities are a large initiator of information. Typical examples are:


Commercial information


Administrative information


Engineering information


Operations and Maintenance information

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Information generated during the project and routine maintenance activity, particularly engineering information, is

of value throughout the entire lifecycle of the asset. Although some information such as isometric drawing, 2D, and

3D representations are not used during the operation of the asset, any refurbish work in the future will need this

original engineering information. If this information is not available, then any future project will require a

comprehensive, and expensive, on-site survey before any new design work can commence. Therefore, any

information handover from a project/activity team to TDC (Technical Document Control) shall ensure information

availability to be re-used in the future.

Figure 8 shows the information management flowchart.

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Figure 8 Information Management Flowchart

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1 4.1 Control of Documents, Data, and Records

Control of documents, data, and records, is an essential part of quality management. Below are several documents

that can directly influence the quality of the product and/or service, such as:


Drawings

P&ID

PFD


Isometric drawing


Hook up drawing


Termination drawing


One Line Diagram


Electrical Equipment Layout Drawing


Cable Layout drawing


Non Drawings

Specifications

Project Execution Plan


Quality Plan


Procedures


Work instructions


Inspection and Test Plans


Equipment Datasheet


Manual

All documents, data, and records for new project and routine corrective maintenance activity shall be well-

preserved and controlled by referring to Technical Document Control Procedure, PHEONWJ-G-PRC-01 01 .

Document controller has vital role to monitor, log, and co-ordinate the flow of documents for review and approval

within the project and routine activities to ensure quick response, prevent delay and backlog, document update,

and maintain delivery due date.

1 4.2 Related Documents

Listed below are documents linked to this Manual:

PHEONWJ-G-PRC-01 04

Receiving Materials & Equipments Inspection Procedure

PHEONWJ-G-PRC-0355

Contractor Technical Competence Guideline Procedure


PHEONWJ-I-PRC-001 3 Quality Audit Procedure


PHEONWJ-I-PRC-001 4 FE&C Business Process Manual


PHEONWJ-I-PRC-001 5 Non Conformity Management Guideline


PHEONWJ-I-PRC-0020 Factory Acceptance Test Guideline


PHEONWJ-I-PRC-0362 Handover Certification Manual


PHEONWJ-I-PRC-001 2 Quality Assurance Requirement for Contractor (Draft).

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PT. PHE ONWJ Quality Manual

1 5.
Quality Continuous Improvement

QA/QC Team commit to seek to continually improve the effectiveness of Quality Management System, focusing on

removing the causes of the failures and deficiencies. This must be represented within all project/activity quality

plans, contractor/supplier quality plans, and the interface document between the two. Therefore, the team will:


Encourage individuals to identify areas where improvement may be made.


Develop and implement a program to review, audit, and analyze the practices, processes and specifications.


Register lesson-learned to be used in improving the on-going and future activities performance.


Utilize databases to ease the data maintenance and tracking process.

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