03/04/2016 BranchManager(Adyar,Chennai)

BranchManager(Adyar,Chennai) APPLY CANCEL

JobDescription Jobsummary:

KEYRESPONSIBILITIES JobOpeningID:
495
1.PrincipalAccountabilitiesSales&BusinessDevelopment:
2.AchievementofincrementalnumberandvaluetargetsforLiabilities(CA,SA,FD)Assets(Home,Auto PostingTitle:
&otherassets)andFeeProducts(MF,LI,GI,Gold&otherfeeproducts) BranchManager(Adyar,Chennai)
3.PrepareandmonitorSalesplanforthebranch
4.Buildahealthyassetandliabilitybook.
NumberofPositions:
5.Increasemarketshareinthecatchmentarea(3to5kmsradius)
1
MajorActivitiesSales&BusinessDevelopment:

1.SalesPlanning: JobType:
1.Prepareandtrackproductwiseliabilities,assets&feeAOPforthefullfinancialyear. Fulltime
2.Commerceandcatchmentmapping
3.PrepareandreviewmonthlyactivitycalendarofoutboundactivitiesofBSM/JO DateOpened:
4.RolloutMOPforoutboundandinboundsaleson1stofeverymonthfollowedbyweeklyand 01/03/2016
Monthlyreviews.
Reviewallemployeesinbranchquarterly.
City:
ReviewproductivityofBSMs/BOMs/JOsonaweeklybasis. Chennai
ReviewandhandholdBOMs&BSMsonadailybasisandSalesOfficers(JOs)ona
weeklybasis. WorkExperience:
ConductDailyMorningHuddlestodiscussdailyplanandagendaforemployees. 810years

Ensureproperonboardingofallnewcustomersacquired.
Saleof3productspercustomerwithin90daysofaccountopening.
Trackinflowoutflowreports,accountclosures,FDrenewals,FDclosures,overdueFD,
locker
Occupancy,Salesandthusdailybusinessgeneration
Maintainqualityofcustomeracquisitionthroughsourcingmixandonboarding
process.
MonitoringDSRsonaregularbasis.
Leadmanagementproperassignmentandclosureofleads.
Tappingmarketsorcustomersegmentswithinthecatchmentofthebranch,whichare
hitherto
Untapped,toincreasetheGLBaseofthebranch.

PrincipalAccountabilitiesCustomerService:

1.ManageKeyBranchRelationships
2.EnsureWaitTimewithinpermissiblelimitsaspersegmentalserviceapproach
3.AchievementofbranchCustomerServiceScorestarget
4.NilCriticalRequestsatbranch
5.NilEscalationsatbranchandcomplainthandling
MajorActivitiesCustomerService:

1.Make10customervisitseveryweek(Top20%ofprofitablecustomersofbranch)tomaintainand
enhancetherelationships.
2.ScrutinizeallservicerequestsandAOFsbeingsenttoRPCtoensureNILrejections.
3.Conductcustomerengagementprogrameverymonth.
4.LobbyManagementtobedonedailyduringpeakhours.
5.Preparestaffroister,leavecalendarandmakercheckerseatingarrangement
6.Inculcatingfirstcontactresolutionandadherencetocustomerservicemantrasbyemployeesatbranch
7.Resolvecustomerqueriesthroughinternalescalationmatrixforenhancedserviceexperiencefor
customers
8.ImplementusageofProductDatabaseamongemployeesforinstantresolutionofcustomersqueries
PrincipalAccountabilitiesCompliance&RiskManagement:

1.Ensureoperations,riskcontrolandprocessadherenceatbranches
2.BranchAuditscores
3.Fraudprevention
4.Opsriskmonitoring

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03/04/2016 BranchManager(Adyar,Chennai)
5.RBIaudits,inspectionsandincognitovisits
6.MajorActivitiesCompliance&RiskManagement
EnsuringoperationsandRiskcontrolatbranchesinlinewithinternalandregulatoryguidelinesasper
OperationsManualandecircularsissuedfromtimetotime

1.Checking,authorizingandverificationofvariousreports
1.IrregularityreportDaily
2.ExceptionreportDaily
3.TODreportsDaily
4.PendingIBRstoberespondedDaily
5.SecondlevelverificationofMitraCommitteeReportDaily
6.FormatF(Expenditure)Monthly
7.CAT14&CAT15TOD&ChequePurchaseFortnightly
8.SubmissionofComp1Monthly
9.ChargeTakingCertificateasandwhenrequired
2.Updation,maintenanceandperiodiccheckingofimportantregisters
1.Fakenotesregister
2.Branchbook
3.Complaintsregister/book
4.Visitorbook
5.Maintenanceofkeysof
6.Customercomplaintbox
7.Onesetofpremiseskeys
8.Fakenotebox
9.Lockers
10.CheckingalloutstandingEDDcases(moneylaundering)
11.Clearinghis/hertrayforallpendingapprovals
12.ClosureofKeyAuditFindingsfromIADauditsandobservationsofRRMvisits
13.Quarterlycompliancetoauditrequirements
14.ProperhandlingandreportingofRBI,andotherregulatoryauditsatbranches
15.Creatingawarenessamongemployeesonfraudprevention,passwordprotectionandbranch
security
PrincipalAccountabilitiesBranchProfitability:

1.GrowthinNII(NetInterestIncome)forbranch
2.GrowthinAssetbusinessthroughbranches
3.IncreaseFeeIncome
4.EnsureOpexoptimization
5.Managecostofcashholdingatbranch
MajorActivitiesBranchProfitability:

1.EnhanceforCASAandTimeDepositsthroughserviceledSalesatbranches
2.Monitordailyinflowandoutflowreports,GLreportsandDayBookreports
3.Incrementalgrowthin,homeloansandautoloanssourcingatapplicablelocations
4.Activatespecializeddesksdependinguponthecatchmenttogeneratefeeincome
5.Ensureoptimalcashholdingsatbranchsoastoreduceidlecashlyingatbranch
6.Increaseinthirdpartyproductpenetrationtoenhancefeeincomeopportunity
PrincipalAccountabilitiesBrandAdministration:

1.AdheretostandardizedBrandguidelinesinsidethebranchandoutsidethebranch
2.Branchupkeepandmaintenancespic&span
3.Availabilityofnecessaryinfrastructureinbranch
MajorActivitiesBrandAdministration:

1.Monitorexternalappearanceofthebranchfascia,directionalsignage,entrance,parkingarea
2.ReviewinBranchLook&Feellobbyarea,merchandisingcalendarforposters,seatingarrangement
etconadailybasis
3.ProperATMupkeep,noticeboardandposters
4.EnsureproperfunctioningofallbranchequipmentsPC,Printers,XeroxMachines,scanners,AC,
DQM,CDMetc
5.Allemployeestobedressedwell.
6.Ensureadherenceguidelinesatallworkstations,storageareaandcommonarea
PrincipalAccountabilitiesCapabilityBuilding&ManpowerManagement:

1.TeamBuilding
2.TrainingandDevelopment
3.ManpowerPlanning
MajorActivitiesCapabilityBuilding&ManpowerManagement:

1.Mentor/ensurementoringofnewjoineesforfirstthreemonths.
2.Jobrotationforallemployeesonceinsixmonths

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03/04/2016 BranchManager(Adyar,Chennai)
3.Briefingallemployeesontheirroleandexpectationsfromthem
4.Givestructuredfeedbacktoemployeesonaregularbasis
5.ConductingSaturdayWorkshopsandinhousetrainingprograms
6.CertificationofemployeesonAMFI,IRDAandmandatedETestandELearningbyallemployeesin
branch
OtherResponsibilities

1.Implementcentrallyoriginatedprojectsoncustomerservice,automation,processesandcompliancein
thebranch
2.Monitorspecializeddesksatbranches
3.Followuponlegalcasespertainingtobranch
4.Businesscontinuityplanningforthebranch
5.Contributetoemployeemoraleandplugemployeeturnover

QUALIFICATIONSREQUIREMENT

1.Graduate

EXPERIENCEREQUIREMENT

1.Atleast8yearsofpriorexperience

APPLY CANCEL

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