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PROJECT TOOLKIT processes, internal and external communications,

and project management process. Request copies

of any and all documentation, including reports
and templates related to your job. Also, listen to
your new colleagues. They can help you identify

for Rookies
weaknesses in the organization that you can turn
into strengths.
If you dont do this research before beginning a
For new project managers, mastering all the project project, you can be one of the best project manag-
management terminology can seem like a full-time job. And ers in the world, but for the company itself you
thats just the start. We asked practitioners: will be its worst project manager.
What do new project managers need to know? Fernando Remolina, PMP, project manager, Curaao
Drydock Co., Willemstad, Curaao
The first thing to do before diving TALK IT THROUGH
into the project is to know how the Communication is the central pillar
company works. This can destroy holding up all project management areas.
or support your successno matter how much Project managers are constantly dealing
experience you have, youll be lost if you dont with people involved in the project. Without effec-
understand how the company works. You need to tive communication with stakeholders, the project
understand the organizations structure, culture, will most likely fail. Young project managers must
mission and key stakeholders. During training, first be aware of the importance of communica-
ask as many questions as you can and write it all tion skills before they can start developing them.
down. Try to find out everything about internal These skills come from experiences. Those experi-


Bridge the Gap
An increasing number of organizations are looking to hire project talentbut many are having trouble finding the right
fit. Both new and old project practitioners can take advantage of this trend.

Organizations that expect to

hire more project and program
practitioners in the next year:

51% of organizations 50
50% 43% of 42% of hiring 69% of organizations
say their project organizations organizations say it is recruiting project
and program teams 18% failed to fill getting more difficult talent say theyre hiring
increased in size open project to find appropriate to meet increased
during 2015. 0 management roles. project talent. business demand.
2013 2014 2015
Source: Project Management Benchmark Report 2016, Arras People

ences may or may not be successful, but the most instead of learning how to adapt their approach to
important thing is to keep learning and adapting the needs of a given project.
behavior accordingly. Kiron D. Bondale, PMI-RMP, PMP, senior manager, TD
Mohammed Iben Ayad, PMP, IT project manager, ASAL Bank Group, Toronto, Ontario, Canada
Technologies, Ramallah, Palestine
PEOPLE FIRST Put yourself in your customers shoes to
The most important aspect of a project understand their thoughts, requirements,
is the peopleboth the stakeholders and targets and priorities. This will provide
the members of your project team. You a clear vision of your customers business needs.
must know how your team members do their jobs Theres only one skill that can help you do this
and what makes them productive. You must know empathy. It is the only way to understand your
the stakeholders to understand their expectations customer and help your customer understand you.
so that they can be managed. The extent to which Listening properly and interpreting nonverbal
you understand these people, their motivations and communication will help build your relationship
their stake in the project is the extent to which you with the customer. You must truly pay attention FORWARD
can deliver a successful outcome for your project. to their details, no matter how small. This level of What would
Also, project management should be delivery- empathy will become invaluable when an issue or you tell
focused, not process-focused. Every step of the dispute needs to be settled with the customer. new project
process does not apply to every project. A new managers?
Ruben Devesa, international banking project manager,
Share your best
project manager who attempts to follow the process Banco Sabadell, Barcelona, Spain
advice on the
to the letterfollowing every step and complet- PMI Project,
ing every templatemay waste valuable time with LIFE LESSONS Program and
unnecessary processes. This can negatively impact Use your life experience to your advan- Portfolio
stakeholder relations, project team experience and tage. I began my project management Management
LinkedIn Group.
delivery of the project. You must understand the career as a young mother, working two
process well enough so that you know the best way jobs and attending schoolall at once. As a result,
to utilize it to deliver each project as expected. I had to practice negotiation, risk-management
Kimberly Anderson, project manager, Trinity Health, planning, scheduling and leadershipdaily. I
Livonia, Michigan, USA learned that cutting corners on planning costs you
more time in the end. Most importantly, I learned
SEE THE BIG PICTURE that people depend on you to deliver what you say
Concentrate less on the how or what you will, so you have to do your best to make that
and more on the why when it comes to happen every day.
tools and practices. Many new project Elizabeth Jones, senior IT project manager, 14 West
managers become process- or practice-bound Administrative Services LLC, Baltimore, Maryland, USA